Customer Service

Frequently Asked Questions

I'm looking for a specific eyeglass frame. How do I find the nearest store that carries it?

Each of our locations offers a constantly changing selection of frames unique to its area. Simply call or visit your local store to see if they carry the eyeglass frame you're looking for. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How much do eyeglass frames cost?

Eyeglass frames vary in cost based on materials and specific features. Please visit your local store for further information. For the location nearest you, use our store locator or call 1-800-YES-EYES.

Can I order eyeglass frames online?

Not currently. You can browse our eyeglass frame selection online, but because specific measurements are necessary to manufacture quality eyeglasses, it's wise to choose your eyeglass frames and lenses in person. That way our eyewear consultants and opticians can provide skilled assistance to ensure the eyewear you select will best meet your needs. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How do I get my eyeglasses repaired?

We can adjust nosepads, tighten hinges, and professionally clean your eyewear in-store. Stop in and we'll assess whether your eyeglasses can be repaired in the store. Please contact your local store with specific questions about repairing your eyewear. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How do I properly care for my eyeglasses?

Follow our eyewear professionals' instructions for the proper eyeglass care. Improper lens care is the leading cause of damage to anti-reflective and other coatings and can shorten the life of the product. Even a scratch-resistant coating can't completely protect your lenses, so always keep your glasses in their case when you are not wearing them. Clean your eyewear with a microfiber cloth made especially for eyeglasses, and with the cleaning solution your eyewear consultant recommends. For more tips, see our Glasses Care section.

How much do lenses cost?

Lenses vary in cost based on materials, features, and prescription. For the most up-to-date information, contact your local store. For the location nearest you, use our store locator or call 1-800-YES-EYES.

Do you carry Transitions® lenses?

Yes. Transitions lenses are available in most single-vision and multi-focal lens styles. Learn more about Transitions lenses by talking to an optician. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How long does it take to make a pair of eyeglasses?

We are committed to providing eyewear as quickly as possible while maintaining our high quality standards. Because many product enhancements are now available, special processing is frequently required. These orders typically are processed within 7 to 14 business days. Depending on the location where you make your purchase and the complexity of your order, it might be possible to craft your eyeglasses in less time using manufacturing techniques available in an in-store lab. Regardless, we will be sure to give you a time period within which your glasses will be ready when you make your purchase.

What vision benefits plans do you accept?

We honor most vision benefits plans. Contact your local store to confirm if we accept your vision benefit or discount plan. If not, review your benefit information or check with your human resources manager to determine if you have an out-of-network benefit. Typically, out-of-network benefits can be used at any provider location. View our vision benefits.

Do you accept Medicare?

Benefits will be on an out-of-network basis. Please contact your plan administrator to determine your expected out-of-network benefit.

Do you accept Medicaid?

Benefits will be on an out-of-network basis. Please contact your state's Medicaid agency for assistance with estimating anticipated out-of-pocket costs.

Is it possible to combine my vision benefits with a current discount or promotion?

Vision benefits cannot be used in conjunction with any other offer, discount, or sale. For the most accurate information, contact your local store. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How much is a contact lens exam?

The Independent Doctor of Optometry* fees can vary depending on the type of service provided. Generally speaking, contact lens exams cost more than exams for eyeglasses because they include contact lens fitting procedures. When you make an appointment, ask the doctor how much the exam will cost. For the location nearest you, use our store locator or call 1-800-YES-EYES.

Can I order contact lenses online or by mail?

Yes, you can order contact lenses online or by mail. First you'll need to have a contact lens exam by an Independent Doctor of Optometry* and sign up for the online service at your local store. Visit your local store for more details. For the location nearest you, use our store locator or call 1-800-YES-EYES.

What contact lens brands do you carry?

Each store carries a unique assortment of contact lens types and brands. For the most up-to-date information, contact your local store or see our Choosing Contacts section. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How much does an eye exam cost?

The Independent Doctor of Optometry* fees can vary depending on the type of service provided. Your vision insurance coverage, AARP vision discounts, or AAA vision discounts also affect your final price. When you make an appointment, ask the doctor how much the exam will cost. For the location nearest you, use our store locator or call 1-800-YES-EYES.

How do I get a copy of my receipt?

Please contact the store where you made your purchase for a receipt.

How do I get a copy of my prescription?

Please contact the doctor who provided you with your prescription to obtain a copy.

How can I get information about my Pearle Vision® credit card?

The Pearle Vision credit card is owned and serviced by GE Money Bank. We are unable to access any information relating to your credit card account. Please contact GE Money Bank at 1-800-333-1071 or visit the website at www.geonlineservice.com for more information.

How do I request a change to my name or address on your mailing list?

You can contact us regarding our mailing list by phone, mail, or email:

By Mail:
Pearle Vision
Customer Service
4000 Luxottica Place
Mason, OH 45040

By Phone:
1-800-YES-EYES

By Email