[{"reviewer":"Marisa Marranzini","starRating":"ONE","comment":"My scheduled visit was canceled on the day prior via a confusing text message that had the date wrong. After then getting in for the next available appointment that met my availability about two weeks later, they were running significantly behind. There was a wait which extended my time away from work by about an hour. The doctor was not personable and was very short/brusque in her manner of speaking with me. The manner in which she provuded feedback was stressful and rude. I will not return to this location in the future. Sales staff and desk staff were noted to be helpful. Overall this was an unpleasant and time consuming experience, not at all recommended.","updateTime":"2025-11-05T16:01:02.478968Z"},{"reviewer":"M. H.","starRating":"FIVE","comment":"Please read the bottom for the most recent review written 8/9/22.\n\nI brought two of my children to Pearl today. The optometrist was excellent and thorough, as well as kind and patient with my kids. The owner took time to make sure we were satisfied with the frames we had chosen, and that we were happy overall with the service, and offered us discounts that made designer frames my son chose much more affordable.\n\nI will be returning there next week for an eye exam and to purchase frames. They had an extensive selection of designer and lower-priced, quality frames. I already chose one I like, and it was a lower-priced frame.\n\nNew review: 8/9/22: I went to Pearle today to arrange an exam and choose new frames. Hands down the best service I have had. The owner, Eddie, treated me like a VIP, and made sure I was completely satisfied. His associate, also named Eddie, was one of the most professional and knowledgeable eyewear salespeople I have dealt with. I am so happy with the frames I chose today. Both Eddies spent a lot of time helping me choose the right frame. Another positive and excellent experience at Pearle.\n\n11/4/2025\nMy 20 year old daughter went here to get fitted for contacts (and a back up pair of glasses), as well as an eye exam. She was treated with such care, and the doctor was patient and she was successful with putting her contacts in. She is thrilled. Eddie, the owner, has been giving us so much attention. He is making sure she is happy and is used to the trial contacts before she makes her first order. Pearle is wonderful. I don’t even live in Hamden anymore, and even though I live 35 minutes away, I still choose to go to Pearle for myself and my children.","updateTime":"2025-11-04T22:57:54.314704Z"},{"reviewer":"Fay Seaforth","starRating":"FIVE","comment":"Eddie Elias, LO is phenomenal! He takes great care of our family! The service he provides is amazing!","updateTime":"2025-11-01T15:57:26.293237Z"},{"reviewer":"B K","starRating":"FIVE","comment":"I lost my glasses, no backup pair, so needed glasses and lenses as quickly as possible. Can hardly see without them.\nDenise took care of me, got me taken care of and out the door fast, same day, actually around 1 hour. That includes the phone calls, confirming availability, the drive to Hamden and fitting. Very appreciative! Thank you.","updateTime":"2025-10-27T18:19:23.860778Z"},{"reviewer":"JP’s Journey To a Healthier Lifestyle","starRating":"ONE","comment":"⭐ Review of Pearle Vision – Hamden, CT\nDate of appointment: October 23, 2025\nOriginal appointment time: 2:30 PM (rescheduled to 11:00 AM at the office’s request)\nI scheduled my eye exam several weeks in advance due to serious vision problems — including vision loss, difficulty reading, trouble recognizing faces, blurriness, and eye pain. The day before my appointment, I received a call from Pearle Vision stating that the doctor would be leaving early and asking if I could come in earlier. When I called back, I was initially told my appointment would need to be pushed back several weeks, even though I had already scheduled in advance. After explaining that I urgently needed to be seen, they agreed to move me to an 11:00 AM slot.\nWhen I arrived, I filled out the one page form and placed the clipboard and pen on the counter. At that point, I observed the receptionist and elderly tall slender built male doctor( i’m describing what he looks like because I never received his name) speaking and pointing in my direction while the receptionist repeatedly said aloud, “She’s going to be mad.” I was confused but said nothing. When my name was called, I was told that both my 18-year-old daughter and I needed to put on masks — even though I noticed that three other patients, all of whom were not wearing masks, were not asked to do so.\nThe receptionist then said he would be performing my exam for the doctor. After a brief conversation about my symptoms — including seeing spots and light orbits before bed — he stopped the exam and told me the doctor “did not feel comfortable doing the exam.” He then gave me a card with contact information for other specialists and sent me away without care.\nI tried to contact one of the listed specialists, but they informed me that they don’t accept walk-ins and that Pearle Vision would need to send a formal referral before they could schedule me. I returned to the office to request the referral, but the receptionist was dismissive and unhelpful. Eventually, the store manager tried to intervene and promised to send a referral immediately, so I went to the specialist’s office — only to be told again that they had no record of me and no referral had been sent.\nAfter more calls and driving between locations, I was left without an exam, a referral, or any resolution. The entire experience was frustrating, unprofessional, and a complete waste of time and gas. I was made to feel unwelcome and unfairly treated. While I will not label the experience as racist, the behavior and inconsistency — especially compared to how other patients were treated — certainly raised concerns.\nFortunately, when I called Milford Pearle Vision, they were kind, understanding, and assured me that I would be treated respectfully and receive care at their location.\nI’m proud that I kept my composure throughout the situation and did not allow frustration to change how I carried myself. I simply wanted an eye exam to help me see clearly again. This experience at the Hamden location, however, was deeply disappointing and could have been handled far more professionally.","updateTime":"2025-10-24T16:06:30.450148Z"},{"reviewer":"Kayla Whitney","starRating":"FIVE","updateTime":"2025-10-18T16:14:53.648029Z"},{"reviewer":"Aaron W","starRating":"FIVE","comment":"Went to the location in Hamden and received great service from Lens Specialist Victor. Staff is friendly and personable and was very transparent with payment and fees. Cherry on top was picking up my frames a day earlier.","updateTime":"2025-10-16T20:25:25.297354Z"},{"reviewer":"Ian","starRating":"ONE","comment":"Someone here outwardly and obviously doesn't want to provide services to a specific group of people. So they do it reluctantly and discerningly. I can't find an OD around my area that accepts my insurance, or a carrier of it, without discrimination. I also do not want to go back into this office.","updateTime":"2025-10-15T16:39:23.737112Z"},{"reviewer":"Stephen L.","starRating":"TWO","comment":"Made my appointment in Hamden for annual check up. Two days before exam, Pearl Vision called to confirm insurance. After exam, Pearl Vision wanted co-pay and extras$. I have zero$ co-pay with my insurance. After talking to insurance provider I find out that the doctor giving the exam does not accept my insurance even though Pearl Vision does. Why would Pearl Vision have such an arrangement? I left there paying $44 when it should have been $0. My wife goes elsewhere (which I will do) and pays nothing.","updateTime":"2025-10-04T13:04:57.759591Z"},{"reviewer":"Robert Saloomey Jr","starRating":"FIVE","comment":"Dr. Beverly Reidy is pleasant and informative. I highly recommend choosing her for your eye care.","updateTime":"2025-10-02T21:53:47.000544Z"},{"reviewer":"Britnie Frances","starRating":"ONE","comment":"Dr. Reidy has an awful personality. The reviews about her all correct. She should not be employed here or really anywhere. I would never make an appointment with her again or come back to this office because of her attitude. She has caused pearle vision to lose yet another customer, as I read this is not the first time someone has stopped coming to this office because of her.","updateTime":"2025-09-09T19:38:57.227789Z"},{"reviewer":"T K","starRating":"FIVE","comment":"My son’s glasses were chewed up by our dogs. Denise was incredibly helpful when we went in today and explained the situation. She was able to confirm that we had purchased insurance for his glasses when we bought them several months ago and that a complete replacement would be possible. We left my son’s old, chewed up glasses with Denise, and a few hours later, his brand new glasses were made to his prescription and ready to be picked up. So glad we purchased the insurance for the glasses and grateful with how helpful Denise was. The whole process was so much easier than I was anticipating! With school starting, I’m thrilled that he’ll be able to read everything on the board. Thank you to Denise and the Pearle Vision team.","updateTime":"2025-08-30T01:19:32.103190Z"},{"reviewer":"Felicia Green","starRating":"FIVE","comment":"Victor was absolutely amazing. Very helpful, quick and informative. Great customer service skills and just a friendly person overall.","updateTime":"2025-08-28T19:49:28.457177Z"},{"reviewer":"Brooke Ritchie","starRating":"FIVE","comment":"Got some glasses today. They had a good selection of frames and the sales associate, Victor, was knowledgeable and helpful.","updateTime":"2025-08-28T01:34:53.229135Z"},{"reviewer":"Michelle Lee Rodriguez","starRating":"FIVE","comment":"I contacted the Pearl Vision Office today and the receptionist Trinity was very friendly and informative – she listened to all my questions and explained the process plan thoroughly, making for a very comfortable and positive experience.","updateTime":"2025-08-20T16:38:39.815476Z"},{"reviewer":"Cameron Gomez","starRating":"FIVE","comment":"Victor was so helpful and sensitive to our price point. He gave us the most practical and productive prices that made sense to our situation. Ask for him next time you go!","updateTime":"2025-08-18T18:09:17.689591Z"},{"reviewer":"Tina Villa","starRating":"FIVE","comment":"Victor provided excellent service in an emergency situation. Highly professional, extremely helpful, very responsive to customer input. I will be going to this location for glasses from now on because of this experience.","updateTime":"2025-08-18T15:02:20.371709Z"},{"reviewer":"Mela Po","starRating":"ONE","comment":"Regarding Dr. Beverly Reidy, her demeanor was very unfriendly. She seemed to be very unhappy, tired and she lacks sensitivity when dealing with patients with special needs. There was no greeting of hello from her just: “take a mask”. She may have been having a bad day but she definitely needs to work on her delivery. She was very dismissive and cold. I switched to this office due to the convenience in location. I’d rather drive the extra distance before I allow someone to treat me poorly. Never again!","updateTime":"2025-08-15T20:12:59.891759Z"},{"reviewer":"Arthur Stevens","starRating":"FIVE","comment":"Victor is an absolute gem of a sales associate! From the moment I walked in, he greeted me warmly and made the entire experience easy and enjoyable. He’s incredibly knowledgeable, patient, and truly listens to your needs, whether it’s finding the right frames, explaining lens options, or making sure you’re getting the best value.\n\nWhat really stood out was how much he cared about the details. He offered honest feedback on style and fit, never rushing me, and made sure I left feeling confident in my choice. It’s rare to find someone so genuinely invested in customer satisfaction, but Victor delivers that and more.\n\nIf you’re shopping for glasses, I highly recommend asking for Victor, you’ll be in the best hands!","updateTime":"2025-08-12T15:46:53.369925Z"},{"reviewer":"Teresa Nakouzi","starRating":"FIVE","comment":"Pearle Vision is simply the BEST! Eddie truly cares for everyone who walks through the door, and our family feels especially well taken care of every single time. The customer service is impeccable, and the optometrists are incredibly knowledgeable and thorough — we always feel confident we’re getting the highest quality care AND beautiful, stylish products. Every visit is so pleasant, and we wouldn’t dream of going anywhere else. If you think Costco is good, you owe it to yourself to check out Pearle Vision in Hamden — you’ll see the amazing difference! Thank you Eddie (and Victor!)\nJUST SPECTACULAR!🌟🌟🌟🌟🌟","updateTime":"2025-08-10T16:51:03.617270Z"},{"reviewer":"Miriam H","starRating":"FIVE","comment":"Excellent place! Customer service is top notch here, I recommend this place to everyone!","updateTime":"2025-08-08T18:21:59.886659Z"},{"reviewer":"Tyler Smith","starRating":"FIVE","updateTime":"2025-08-06T20:33:28.855227Z"},{"reviewer":"Vahagn323","starRating":"FIVE","comment":"Went in for an eye exam and purchased two pairs of glasses after 3 years of neglecting this task. The doctor was very friendly and helpful, explaining each part of the exam and enthusiastically answering each of my questions. Diane and Victor assisted me with the selection of my new frames and I came away feeling pretty happy with my decision.","updateTime":"2025-08-01T03:35:51.981188Z"},{"reviewer":"Caroline Wallberg","starRating":"FIVE","comment":"I was so unsure about getting new frames when I got new lenses, but Victor helped me pick out ones that fit my face so well. Super helpful and attentive to my needs and would definitely recommend to anybody who's as indecisive as me!","updateTime":"2025-07-19T16:44:24.747656Z"},{"reviewer":"Joselito Cansino","starRating":"FIVE","comment":"Denise is a very professional and knowledgeable staff. Very pleasant, respectful and very patient. Knows how to deal with customers and knows her job so well. Pearl Vision has a Good Customer Service Attitude. Truly a “goldmine” in your company.","updateTime":"2025-07-18T19:22:27.292076Z"},{"reviewer":"Lilly Knutson","starRating":"FIVE","comment":"Very helpful service and fast assistance finding glasses.","updateTime":"2025-07-16T16:51:32.054993Z"},{"reviewer":"Myasia Johnson (Mya Jonei)","starRating":"ONE","comment":"I had a very frustrating experience at this Pearle Vision. I paid $60 for a contact lens training without being told about the fee beforehand. After completing two separate training sessions, I was promised that a different brand of contacts would be ordered and shipped to my home because the first ones dried my eyes out. That was over three weeks ago.\n\nI’ve called multiple times over the last three months and kept being told I’d get a call back — I never did. When I went in person to ask about the delay and requested a refund since I haven’t received any usable lenses, I was told no. I paid for a service and product I never received, and I’ve been left chasing them down with zero results.\n\nThis has been a complete waste of time and money. I do not recommend this location — customer service is terrible and follow-through is nonexistent.","updateTime":"2025-06-11T20:16:49.069956Z"},{"reviewer":"John Skerritt","starRating":"FIVE","comment":"I have been a customer of Pearl Vision for a little over ten years. The driver for my patronage is Eddy. There is seldom a time that come in and he is not there. He is involved and caring. Recently I was telling him about a young man I coached sometime ago when he was 15. Now in his early 30's he was recently diagnosed with Huntingtons and I was putting a fund raiser together to bring attention to this affliction. Eddy told me how he helps people all the time and asked how he could help. I was honestly taken back with his generosity. We talked about being a member of the community and how important it is to give back. People like Eddy make a difference they are reason you support a store because they are more than a store and that's what differentiates them from any on-line experience\nJohn Skerritt","updateTime":"2025-04-06T13:55:11.084505Z"},{"reviewer":"Tina Escobar","starRating":"ONE","updateTime":"2025-03-20T19:57:32.680781Z"},{"reviewer":"Jennifer Ho","starRating":"ONE","comment":"Terrible place. Here’s what happened: my appointment was rescheduled, I had a long wait despite arriving on time, and they forgot to order my contact lens trials for two weeks. When they finally placed the order, they got the wrong ones. I was hung up on, put on hold for over 15 mins with no call back, and they casually called back reminding me to schedule a follow-up 4 days later—as if nothing had happened. They clearly don’t care about their patients or their work. I ended up going elsewhere and received much better service and care.","updateTime":"2025-03-09T15:16:34.396371Z"},{"reviewer":"Josue Ricardo Campos","starRating":"FIVE","comment":"Always helpful, always respectful.","updateTime":"2025-02-11T13:10:06.100345Z"},{"reviewer":"Davina","starRating":"FIVE","comment":"Just picked up my new glasses, they are so kind and really want to help you find the perfect match. Thank you Eddie and Leon in particular!","updateTime":"2025-01-25T21:46:09.294507Z"},{"reviewer":"James Blennau","starRating":"FIVE","comment":"Very friendly staff, went in there to get a sample pair of contacts when I didn't have my 6 month supply and helped me out with the whole process. Great place to get eye care.","updateTime":"2025-01-24T19:25:54.929269Z"},{"reviewer":"Kelsey","starRating":"ONE","comment":"Does not accept Tricare despite listing it as accepted insurance. Politely let them know that it should be updated so that they don’t waste other people’s time and was met with a blank stare. Customer service is lacking.","updateTime":"2025-01-22T01:11:50.095300Z"},{"reviewer":"turquoise frazier","starRating":"FIVE","comment":"So thankful for George ! He fixed my Chanel sunglasses very swiftly. A pleasant and quick fix :) great customer service","updateTime":"2024-10-15T16:51:54.629831Z"},{"reviewer":"chantell thompson","starRating":"FIVE","comment":"Denise saw that my 13 year old was very picky and particular about what type of glasses she wanted . Denise was able to find the perfect pair, and even went the extra mile to look in the back for glasses. I love it hear","updateTime":"2024-10-04T19:47:19.223425Z"},{"reviewer":"Leah Davis","starRating":"FIVE","comment":"I have been going to Pearle Vision for over 30 years. The customer Service is amazing. They make the shopping for glasses easy.","updateTime":"2024-09-15T21:54:30.928362Z"},{"reviewer":"Dione Howard","starRating":"FIVE","comment":"At Pearl Vision, you'll find a team of friendly and knowledgeable staff ready to take care of all your eye care needs. They are trustworthy and dedicated to providing excellent service.","updateTime":"2024-08-29T23:51:48.596156Z"},{"reviewer":"Omar Hijab","starRating":"FIVE","comment":"Great place, old fashioned service. Just wanted to have my lenses moved from brighten frame to new frame, and George did that with a smile!","updateTime":"2024-08-22T17:02:34.722133Z"},{"reviewer":"Regjae Charles","starRating":"FIVE","comment":"Eddie went above and beyond helping me today getting my contacts being that I had to wait for my glasses. I’ve been coming here for the past 10 years and he never seems to disappoint. I am grateful to walk out the office seeing clearly again!","updateTime":"2024-08-15T18:42:04.783946Z"},{"reviewer":"Michael Pecoraro","starRating":"FIVE","comment":"Despite a hiccup with my rescheduled appointment not showing up in the system, I still managed to get my exam done and lucked into getting my new glasses on the same day as apparently they had the lenses I needed on site.","updateTime":"2024-08-10T02:10:53.438080Z"},{"reviewer":"Arnab P Banerjee","starRating":"FIVE","comment":"Outstanding service and personal attention by Eddie and the team. I was lucky to walk in an meet them and got my Meta glasses!","updateTime":"2024-07-30T17:09:01.211163Z"},{"reviewer":"Doris Chen","starRating":"FIVE","comment":"I corresponded with Diane to order sunglasses for my family. She made the transaction seamless. Diane demonstrated unmatched professionalism and was an expert in glasses and frames. She is truly a gem!","updateTime":"2024-07-20T01:22:38.679106Z"},{"reviewer":"Alec Mikolinski","starRating":"FIVE","comment":"I have been going here for years and always had a great experience. The owner Eddie m really cares about his work and he’s a really nice guy. They also make their glasses on site same day which is really helpful. I recently moved and switched eye doctors but didn’t have as good an experience and despite the longer drive I now go back to Pearle Vision.","updateTime":"2024-07-15T01:00:40.421162Z"},{"reviewer":"Louella Montesclaros","starRating":"FIVE","comment":"Diane was great in helping me pick my prescription sunglasses!","updateTime":"2024-07-13T20:40:26.908574Z"},{"reviewer":"Gerri Winnick","starRating":"FIVE","comment":"Diane was extremely helpful. We had 3 of us and she was great. We needed 2 pairs of glasses and she checked insurance to make sure we were covered. She then checked insuranse on the 3rd person to make sure she was covered for an eye exam and then made the appointment. She even adjusted my glasses I had on. I have been dealing with Pearle Vision for years and they have always been extremely helpful.","updateTime":"2024-07-12T00:30:56.484618Z"},{"reviewer":"Kailen Jade Wiggon","starRating":"FIVE","comment":"My first time coming here was because my only pair of glasses broke and searched this place up to see if I could get it fixed quickly. Eddie immediately took them and fixed them completely free of charge and allowed me to browse and look at other items. Great service! Great store! and such a great selection of beautiful frames. Definitely would come again to replace my frames.","updateTime":"2024-06-22T16:09:26.943236Z"},{"reviewer":"Dorian Rahamim","starRating":"FIVE","comment":"Extremely nice place I am not even a customer but I went in to ask if they would adjust my glasses that were falling off of my face and they did it with a smile and it only took a minute","updateTime":"2024-06-20T18:43:46.010666Z"},{"reviewer":"asvp stewart","starRating":"FIVE","comment":"Eddie was wondering, teaches me how to put in and out my contact with great manner! Absolutely love it","updateTime":"2024-06-18T21:52:18.035704Z"},{"reviewer":"HARRIETT ALFRED","starRating":"FIVE","comment":"Very pleasant experience at this location. Amir O. was very friendly, patient and helpful in my selection of a new frame. He also went out of his way to make sure I was receiving the best price for my purchase. All around great service and comfortable atmosphere. Nice rennovation job!","updateTime":"2024-06-18T16:09:15.900272Z"}]