[{"reviewer":"Kelly Wilson","starRating":"FIVE","comment":"Both the doctor and the tech were exceptional. The doctor took his time and answered all my questions. He too the time to educate me which I appreciated very much. Highly recommend this place.","updateTime":"2026-01-31T18:16:29.133751Z"},{"reviewer":"Bob Lehman","starRating":"FIVE","comment":"Everything was 1st class","updateTime":"2026-01-28T20:30:39.136179Z"},{"reviewer":"James Chambers","starRating":"FIVE","comment":"great staff - helpful and knowledgable. I'm on a VSP plan and my visit went better than my expectations. Had a full eye exam with Dr Joanne Tang and it was great. State of the art equipment and testing machines. Eye pressure not measured with the puff machine, they use a new non-intrusive machine that makes it way easier. For eye exam, prescription testing, and getting new glasses ordered, I have nothing to complain about!","updateTime":"2026-01-27T01:17:15.547091Z"},{"reviewer":"Thomas Sullivan","starRating":"FIVE","updateTime":"2026-01-26T15:36:04.935347Z"},{"reviewer":"Reginalea Ware","starRating":"FIVE","comment":"Everyone was very welcoming.\nI didn’t feel pressured in making decisions.\nThe Dr explained things very well.","updateTime":"2026-01-19T16:16:15.092675Z"},{"reviewer":"Dick Chambers","starRating":"FIVE","comment":"Amazing staff! Always take their time with you and explain everything. Very patient. Highly recommend! Great choices of glasses and can order anything if they don’t have them in stock.","updateTime":"2026-01-14T19:08:17.017466Z"},{"reviewer":"Soraya Rodriguez","starRating":"FIVE","updateTime":"2026-01-14T17:27:39.748486Z"},{"reviewer":"Akkuan Z","starRating":"FIVE","comment":"I would like to express long overdue gratitude to Anjelica and Annie at this Bell Road location of Pearle vision. Anjelica is friendly, patient, always find a solution to help, she would be a great asset to have for any employer! She is also very reliable. I also want to say a few words about Annie at reception, who is always helpful and always smiling and friendly. Really helpful and nice environment to find glasses/lenses. I highly recommend this place.","updateTime":"2026-01-11T17:30:45.067642Z"},{"reviewer":"Cheryl Chase","starRating":"TWO","comment":"I used to give this place 5 stars but my recent visit in Dec was not good. Went in for my regular exam dr decided to charge my insurance for medical instead of using my insurance I had for glasses and contacts. I had to then pay a co pay of 22.00 for my prescription for glasses and $140 for contacts prescription which they lowered to $60 which if they had used my eye insurance I wouldn't of had to pay anything. The office girl when I asked to see my prescription for contacts from last year was any changes she wouldn't even let me see my prescription until I pd the $60.00 which was rude. I will Never go back to this place cause they rip u off on their prices. Go to Costco or another place to get glasses and contacts. I will not recommend this place at all","updateTime":"2026-01-08T13:44:00.241127Z"},{"reviewer":"quinton weaver","starRating":"FIVE","updateTime":"2025-12-29T15:50:48.252540Z"},{"reviewer":"Chris Crump","starRating":"FIVE","updateTime":"2025-12-18T18:04:22.357016Z"},{"reviewer":"susan jaquez","starRating":"FIVE","comment":"Like the place.... helpful as I walked in ..got in and out in a timely matter ...liked the Dr she was nice and explained everything 😁....","updateTime":"2025-12-12T06:40:51.076196Z"},{"reviewer":"nora","starRating":"FIVE","updateTime":"2025-12-01T15:36:26.894202Z"},{"reviewer":"Jeanie Zaporowski","starRating":"FIVE","comment":"Everyone was kind and helpful we had a great experience","updateTime":"2025-11-28T16:18:10.105393Z"},{"reviewer":"Lillian “Lilly” Swaim","starRating":"FIVE","comment":"Went in for an eye exam. Great price.\nThe place was clean and well organized, the Halloween decor was just right, not over the top but not lazy.\nThe two ladies working the front side were polite, the one who did the prelim exam was kind and efficient.\nThe Doctor had some great, fancy tech for eye exams I hadn't seen in other places like Walmart when I've gotten exams there, so that was neat.\nHe was also professional and efficient.\nHe answered my silly question about eye floats kindly, thoroughly, but easy to understand.","updateTime":"2025-11-01T19:06:06.728434Z"},{"reviewer":"Albert Harper","starRating":"FIVE","comment":"The staff was attentive, and efficient. I would recommend","updateTime":"2025-10-29T16:56:12.604861Z"},{"reviewer":"Vicky Stephens","starRating":"FIVE","comment":"Excellent service, professional and kind. Answered all of my questions. Very prompt in thier service. Would highly recommend.","updateTime":"2025-10-18T16:23:15.933419Z"},{"reviewer":"Roxanne Johnsen","starRating":"FIVE","comment":"Friendly professional service all around!","updateTime":"2025-10-14T15:58:27.690211Z"},{"reviewer":"Jane Glaze","starRating":"FIVE","comment":"Good, everyone was helpful, fun atmosphere. Not busy when I was there so I had lots of attention. The optometrist was good, lots of information about my eyesight, which I liked. The floor staff helped me pick out glasses and explore my options with insurance. Very pleased will return. Thank you.","updateTime":"2025-10-10T15:52:23.898406Z"},{"reviewer":"Coralynn Gutierrez","starRating":"FIVE","comment":"Awesome service love it","updateTime":"2025-09-30T12:06:50.066513Z"},{"reviewer":"Richard Marquez (Big Rick)","starRating":"FIVE","comment":"I had a great experience with a great staff. I even made a future appointment. I recommend this eye care center.","updateTime":"2025-09-19T15:43:10.886853Z"},{"reviewer":"Fabian","starRating":"FIVE","comment":"Very polite employees had a good experience with eye doctor showing my exam... Good quality frames and very professional","updateTime":"2025-09-11T17:36:44.155834Z"},{"reviewer":"Susan Smith","starRating":"FIVE","updateTime":"2025-09-02T01:05:22.693971Z"},{"reviewer":"V Lee","starRating":"THREE","comment":"Visited Pearle Vision optical to buy new frames and lens as I have done for many years. As I arrived in front of their office, the sole technician left for lunch at the same time. The receptionist told me that I would have to wait for an hour until she returned. I asked if ANY services were available while she was out to lunch and was told there wasn't. This means that any customer who visits while the tech is out will have to wait until she returns. No signage or web postings were posted to to warn customers of this lapse in continuous services. While the services I've received from this office has been satisfactory in the past, leaving the business open without anyone to help customers is irresponsible and shortsighted. I posted this so other customers should be aware that you need to call their office first before visiting them. It will save you a trip. A word of advice - at least train the receptionist with basic information about sales promotions, pricing, and insurance options sufficiently to keep the customer involved instead of simply saying, we can't help you until the tech returns from lunch. Poor customer service = loss of customers. I will not return because I found a better optical shop.","updateTime":"2025-08-27T01:07:14.305746Z"},{"reviewer":"Debbie Woznicki","starRating":"FIVE","comment":"Loved the doctor! Great experience all around!","updateTime":"2025-08-23T01:40:43.678761Z"},{"reviewer":"Lizzy","starRating":"THREE","comment":"I give 5 stars to the girls in the front both were patient and did their job well. The woman with braces that sold us my sons glasses was very nice. We went in on August 2nd at 1pm and the doctor we had was an impatient old man. He had zero patience for my 5 year old who was just excited to get his first eye exam. I was expecting dr. Lopez that is on the website when I decided to go with this practice but we got old man River. Anyway, we would be back for the rest of my familys eye care needs, if the doctor was actually caring about anything besides getting out of there, which he did right after he wrote my kids prescription. We spent about $800 on 2 pairs of glasses for my son plus the $139 for the 5 minute eye exam. With no insurance we expected to pay that much.","updateTime":"2025-08-05T05:27:52.164786Z"},{"reviewer":"Gilbert Nez","starRating":"FIVE","updateTime":"2025-07-21T15:39:46.917801Z"},{"reviewer":"Brandon Schroeder","starRating":"FIVE","comment":"Great office staff and the Dr. was very good. One of the best places to go for vision care out there.","updateTime":"2025-07-16T16:41:05.815955Z"},{"reviewer":"Darryl Brown","starRating":"FIVE","updateTime":"2025-07-11T17:21:44.182994Z"},{"reviewer":"Laura Durham","starRating":"FIVE","comment":"Staff was awesome and the doctor found and identified what my son’s neurologist wanted us to check on. He’s not happy about needing glasses but this place was great!","updateTime":"2025-07-07T16:23:54.914192Z"},{"reviewer":"Kara Rangel","starRating":"FIVE","comment":"They were nice and glad I went. I fellt comfortable with staff.","updateTime":"2025-07-05T15:16:30.649154Z"},{"reviewer":"Philip","starRating":"FIVE","updateTime":"2025-06-12T15:59:44.544411Z"},{"reviewer":"Sandy Pace","starRating":"FIVE","comment":"The wait time to be seen was minimal. The necessary tests were offered. There was no sense of up selling of services or products. The staff was professional and communicated thoroughly. The store provides a wide variety of frames. I will definitely return.","updateTime":"2025-06-11T02:36:21.995059Z"},{"reviewer":"Marie Molina","starRating":"FIVE","updateTime":"2025-05-30T16:25:42.121017Z"},{"reviewer":"Eddy Hudson","starRating":"FIVE","updateTime":"2025-05-30T15:35:46.790379Z"},{"reviewer":"Denise Haynes","starRating":"FIVE","comment":"Customer service is always good. All staff are very professiona.","updateTime":"2025-05-18T15:44:48.001428Z"},{"reviewer":"Marianne DePriest","starRating":"FIVE","comment":"Excellent customer service. They always go above and beyond. Nice selection of glasses.","updateTime":"2025-05-13T15:03:17.180794Z"},{"reviewer":"Shannon Werner","starRating":"FIVE","comment":"We loved the glasses we ordered from Pearlvision. Duane helped us with everything from picking frames and getting exact measurements for our lenses. It was me, my husband, and my son, that he helped as a group.","updateTime":"2025-05-13T03:08:41.819764Z"},{"reviewer":"Sandi O'Neal","starRating":"ONE","comment":"I have never received a shorter exam by a more disinterested person. Angelise, the eyeglass technician, on the other hand is extremely capable and professional.","updateTime":"2025-05-04T15:51:22.391611Z"},{"reviewer":"vourices meeks","starRating":"FIVE","updateTime":"2025-04-23T15:44:04.893181Z"},{"reviewer":"Brian Pesta","starRating":"FOUR","updateTime":"2025-04-21T22:49:38.230301Z"},{"reviewer":"Andre Ivory","starRating":"FIVE","updateTime":"2025-04-21T02:08:14.874994Z"},{"reviewer":"Sunday Lutz","starRating":"FIVE","comment":"Wonderful customer service! Thank you.","updateTime":"2025-04-20T19:21:09.111574Z"},{"reviewer":"Dawn Wilson","starRating":"TWO","comment":"The front staff was nice and helpful at times, which I was grateful for, but they were on their cellphone a lot, which is very unprofessional and disturbing to me. I find it also disrespectful. The doctor and other staff that I dealt with were not that friendly, warm and personal. They were somewhat cold and short in their conversations with me, and they were not very kind and caring. I felt uncomfortable there and was not happy being there. I didn’t feel like they cared about me as a person. Their prices are expensive there, as well. I don’t want to go there again.","updateTime":"2025-04-20T10:06:43.903255Z"},{"reviewer":"Michael Sandberg","starRating":"FIVE","updateTime":"2025-04-18T15:35:19.874747Z"},{"reviewer":"Cathy","starRating":"FIVE","updateTime":"2025-04-06T05:14:23.590708Z"},{"reviewer":"renee murphy","starRating":"THREE","comment":"So far my first impression is they don't have enough staff. They were nice but they never pick up the phone and tonight I ran down to pick up my glasses, google says open until 6 and they were closed when I got there at 5:10. The hours are not convenient for people who work. I'll try again tomorrow and depending on my glasses I'll revisit my review.","updateTime":"2025-03-29T00:29:48.766827Z"},{"reviewer":"l anderson","starRating":"ONE","comment":"I am 65 years old. I went into Pearle Vision for my annual eye exam in February 2025, with VSP insurance and was charged not only $100 for just lenses, Dr. Lopez characterized the visit under medical and charged another $250.00. I was completely blindsided. Nothing was ever discussed that they were going to charge me under medical, AND use the benefits of my VSP insurance. If he had, I would have left and gone to a reputable doctor. According to all the sources I contacted – it is at the doctor’s discretion, and most would never do what he did. With insurance, Pearle charged me $350.00 total for a regular eye exam (5 minutes) and single vision lenses without any coatings or extras on the lenses. I had my own frames. I had the VSP plan. Most doctors do not characterize an annual exam as medical in order to collect more money for doing the same thing as an annual exam. Pearle did. In addition, Dr. Lopez made an error with my prescription, and I had to return to the store, and another optometrist corrected the prescription - I think - they never called me to tell me my glasses were ready - it has been six weeks. BUT Dr. Lopez increased my current prescription three times the normal amount, which is unnecessary and made everything blurry and out of focus, and the other optometrist reduced the prescription. A woman from Pearle headquarters in Ohio, after the receptionist at Glendale called her, called me, and she basically said that everything I was saying was wrong, and everything the store told them was correct. This woman who called me from Ohio, who is not an optometrist, nor a doctor, said no prescription will ever be made to help my eyesight (pull the call Pearle). Shocking. She was all company and dismissed everything I said. I have filed two complaints with Pearle. I am elderly. I Do not have my glasses, my money or my frames. I am seeking further resources. This was a horrible experience.","updateTime":"2025-03-29T00:09:52.780657Z"},{"reviewer":"Giuseppina ONeil","starRating":"FIVE","comment":"Excellent personal customer service. Staff was patient and attentive to my needs. Thank you.","updateTime":"2025-03-23T19:42:27.098850Z"},{"reviewer":"Siobhan D","starRating":"FIVE","comment":"Angeleese is the most amazing optical technician. I will never go anywhere as long as she is there.","updateTime":"2025-03-13T01:29:39.608628Z"}]
