[{"reviewer":"mary baltierra","starRating":"FIVE","updateTime":"2025-12-05T04:30:30.009891Z"},{"reviewer":"Ari Suley","starRating":"ONE","comment":"I am writing this review solely based on how shockingly unprofessional and poorly managed the rebate and contact lens ordering process was at this location. What should have been a simple transaction turned into a months-long nightmare of ignored communication, broken promises, and constant runaround.\n\nMy fiancée and I both had appointments at this location starting on June 30th. While she had serious issues with her own contacts and prescription (which I witnessed firsthand), my experience with the rebate alone was enough to permanently lose my trust in this office.\n\nThe Rebate Disaster — Months of Being Ignored\n\nI initially planned to order only a 90-day supply of contacts, since I only wear them occasionally. Jaime strongly pushed me to instead order a full year supply, explaining that there was a $250 rebate from the vendor and that it would be a great deal. She explicitly promised she would immediately send us the official rebate form from the vendor.\n\nShe never sent it.\n\nWhat followed was months of frustration and dozens of calls and emails. The communication pattern never changed:\n\nWe would reach out multiple times with no response\n\nEventually, Jaime would reply once\n\nWe would respond immediately\n\nThen we would be ghosted again\n\nThis cycle repeated constantly. Any time we managed to actually speak to her on the phone, the calls were rushed and always ended with:\n“Yes, yes, I’m looking into it — I’ll call you back.”\nShe never once called back. Not a single time.\n\nAt one point, she even told us she had a meeting scheduled with the vendor rep that same afternoon and promised to follow up afterward. That follow-up never happened, just like all the others.\n\nBecause of this repeated lack of action and communication entirely on their end, by the time we finally received the rebate form and submitted it the same day, we had already been pushed past the rebate deadline through no fault of our own.\n\nEventually, after months of being forced to initiate nearly every single interaction, Jaime completely stopped responding altogether.\n\nEscalation to Brandi — Same Issue, Different Person\n\nAfter we escalated the situation, Brandi contacted us and initially seemed very apologetic and eager to fix everything. She promised to recover the rebate money and offered my fiancée a 3-month supply of contacts as a goodwill gesture.\n\nShe then asked to take a credit card number over the phone to reprocess the rebate, which we declined for safety reasons. We were told instead that a paper check would be mailed to us.\n\nOnce again, we were met with:\n\nNo written confirmation\n\nNo proof of processing\n\nNo updates without us repeatedly asking\n\nAfter weeks of waiting, we were told the delay was due to “snail mail.” Later, we were told the check had been sent weeks earlier.\n\nWhen the check finally arrived, it was dated only a few days prior, directly contradicting what we had been told and proving it was not sent when claimed.\n\nFinal Thoughts\n\nThis entire experience was defined by:\n\nRepeated ghosting\n\nBroken promises\n\nFailure to send the promised vendor rebate form\n\nDozens of ignored emails and calls\n\nFalse timelines\n\nZero accountability until escalated repeatedly\n\nMy fiancée also dealt with separate issues involving delayed contacts and an incorrect prescription, which only further reinforced that this location lacks basic communication standards and internal oversight.\n\nNo customer should ever have to fight for months to receive money that was promised because of errors they did not cause.\n\nI will never return to this location and strongly recommend others avoid it as well.","updateTime":"2025-12-03T18:30:13.440503Z"},{"reviewer":"Michelle Grinberg","starRating":"ONE","comment":"This has been by far the most frustrating, poorly managed, and unprofessional medical retail experience I’ve ever had — and it dragged on for over six months.\n\nThis began on June 30th, when my fiancé and I had our first appointments here for eye exams and contacts. The doctor was pleasant, and everything seemed fine at first. I received my updated contact prescription and told the staff I planned to order through 1-800 Contacts, as I always do. However, I was strongly pressured to order through Pearle Vision with promises of fast delivery and comparable pricing. That turned out to be a huge mistake.\n\nWeeks passed with no contacts and no communication. I called repeatedly while running out of contacts and was always told someone would “look into it and call me back.”\nNot once did anyone ever call me back.\n\nAfter weeks of chasing them, I was finally told my contacts had been sitting there, and no one ever notified me. By that point, I was completely out of contacts. Most of this was handled by Jaime (a manager), who never followed through on a single promise.\n\nDuring this same time, my fiancé ordered contacts. He only wanted a 90-day supply, but Jaime pushed him into a full year supply due to a $250 rebate, and she explicitly promised to immediately send the vendor rebate form.\nShe never sent it.\n\nWhat followed was dozens of emails and calls over the course of MONTHS. The pattern never changed:\n\nWe would reach out repeatedly with no response\n\nEventually Jaime would respond once\n\nWe’d reply immediately\n\nAnd then she would ghost us again\n\nOver and over.\n\nAny time we caught her on the phone, she would rush through:\n“Yes, yes, I’m looking into it. I’ll call you back.”\nShe never once called back.\n\nShe even told us she had a meeting with the vendor rep that afternoon and promised to follow up. That call never happened, just like every other promise. Because of these delays caused entirely by her lack of follow-through, by the time we finally received and submitted the rebate form the same day, we had already been pushed past the deadline through no fault of our own. Eventually, Jaime stopped responding altogether.\n\nAfter weeks of being ignored, I escalated and was contacted by Brandi, who initially seemed apologetic and eager to fix everything. She offered me a 3-month supply of contacts as a goodwill gesture and said she would still recover the rebate. I accepted in good faith.\n\nShe later asked for my credit card number over the phone to reprocess the rebate, which I declined. I was told a paper check would be sent instead.\n\nOnce again, the same cycle:\n\nNo written confirmation\n\nNo proof\n\nNo follow-ups\n\nLong stretches of silence\n\nI was told the delay was due to “snail mail.” Later, I was told the check had been sent weeks earlier. When we finally received it, the check was dated only a few days prior, proving it had not been sent when claimed.\n\nTo make matters worse, when my glasses broke and I went to Warby Parker, they informed me that my Pearle Vision prescription was incorrect. Despite directly examining my progressive lenses, they failed to list that I wear progressives. When I called to fix this, Brandi was resistant until I sent proof and falsely claimed she “always responds,” which is easily disproven by weeks of unanswered messages. She also attempted to hold the “goodwill contacts” over my head during this call.\n\nThis location demonstrated:\n\nChronic lack of communication\n\nBroken promises\n\nFailure to send the promised rebate form\n\nMonths of ghosting\n\nMishandling of a $250 rebate\n\nDelayed medical orders\n\nPrescription errors\n\nFalse timelines\n\nZero accountability\n\nNo patient should ever have to spend months chasing a medical office for products already paid for and paperwork that was explicitly promised.\n\nI will never return here and strongly encourage others to go anywhere else.","updateTime":"2025-12-03T18:28:16.286526Z"},{"reviewer":"Natalie Ullmann","starRating":"ONE","comment":"I thought they were really great, but I'm still waiting for my contacts ordered 8 weeks ago, I've gone into the store to check first time they were attentive, second time I got the brush off. No answers to my phone calls. A couple hundred dollars..hoping they respond to this, I hate to have to file a complaint with the state. Please get me my contacts or refund my money!","updateTime":"2025-12-03T02:17:29.499926Z"},{"reviewer":"Ricardo M","starRating":"FIVE","updateTime":"2025-11-28T19:58:57.306365Z"},{"reviewer":"Tim Fehl (cactuscoda1)","starRating":"FIVE","comment":"I recommend this franchise and this office. Pearle Vision is a name I recognized and trust. Pearle Vision, isn’t as flashy as some vision care companies but I found their service and selection comparable if not exceeding others I have used in the past. I like that they had an independent optometrist on site. I worked with a very professional salesperson. Jaime was excellent with sales and I could tell she loves her job and genuinely cares for her clients. The technician and the optometrist were very good too. Both professional and receptive to questions you may have regarding your vision. My glasses took about a week to come in. I accidentally broke my glasses within weeks of receiving them. I called the office, Jamie remembered me and without question ordered me a new pair. Now that is service. I am very pleased with this office. I’ve used them on several occasions now and most importantly, I trust them. Highly recommended.","updateTime":"2025-11-28T04:29:07.525543Z"},{"reviewer":"Dave J","starRating":"FIVE","comment":"The staff was very polite!","updateTime":"2025-11-24T16:29:56.169750Z"},{"reviewer":"Jay Fambrough","starRating":"FIVE","updateTime":"2025-11-23T17:35:05.809697Z"},{"reviewer":"Shierley Tanardi","starRating":"FIVE","comment":"I have been to many Pearle Vision’s location and I find that this location they are more knowledgeable and I get the results I am hoping for. Thank You for being so great, professional and knowledgeable. Highly recommended.","updateTime":"2025-11-23T17:04:42.342445Z"},{"reviewer":"Eilleen Mchale","starRating":"FIVE","updateTime":"2025-11-23T15:53:23.216648Z"},{"reviewer":"Paulina Menichiello","starRating":"THREE","comment":"Loved the optometrist who saw me, but the entire store is a mess - boxes everywhere and no sanitation of the machines between patients. Also I guess my contact lens order was flagged by the vendor because it didn’t contain all the needed measurements, but the store didn’t realize until I called them a month after I placed it when it still hadn’t come. Need some improved business process support and training for front office staff.","updateTime":"2025-11-21T20:43:02.626657Z"},{"reviewer":"Tyler Vasquez","starRating":"FIVE","updateTime":"2025-11-21T20:38:07.672332Z"},{"reviewer":"Dyani Hernández","starRating":"FIVE","updateTime":"2025-11-17T15:36:29.877654Z"},{"reviewer":"Wayne Ellingson","starRating":"FIVE","updateTime":"2025-11-15T15:35:51.714696Z"},{"reviewer":"B J","starRating":"FIVE","comment":"It was my first time and I had a great experience. Would recommend and would come back k","updateTime":"2025-11-11T21:45:53.695541Z"},{"reviewer":"Nellz phi7antropist","starRating":"FIVE","updateTime":"2025-11-10T17:13:15.188018Z"},{"reviewer":"Thomas Distefano","starRating":"FIVE","updateTime":"2025-11-05T20:23:07.279964Z"},{"reviewer":"javaughn roberts","starRating":"FIVE","comment":"Great service with a friendly staff, Jamie was awesome.","updateTime":"2025-11-01T15:38:43.939684Z"},{"reviewer":"Karen Samora","starRating":"FIVE","updateTime":"2025-10-29T01:51:52.681522Z"},{"reviewer":"Karen Samora","starRating":"FIVE","comment":"Everyone was so very nice and Helpful. My Dr gave me so much more information with my exam. I got more knowledge from her than any of my Drs I have seen. Very happy. Thank you all at our Pearl Vision.","updateTime":"2025-10-29T01:51:24.084643Z"},{"reviewer":"Negisti Abraha","starRating":"FIVE","comment":"Dr Dennis is incredible knowledgeable helpful and friendly. Also Jamie is very professional helpful and kind she helped me with prior issues I had .","updateTime":"2025-10-26T15:49:51.269169Z"},{"reviewer":"Theresa Plash","starRating":"FOUR","updateTime":"2025-10-25T14:43:58.532125Z"},{"reviewer":"Kristy Lee","starRating":"FIVE","updateTime":"2025-10-23T18:08:30.841159Z"},{"reviewer":"Jamie Haughian","starRating":"FIVE","comment":"Jamie is wonderful to work with and is not just a professional she is also amazing to work with, I had some problems with the way things happened with my glasses due to no fault of hers and she worked diligently and beyond what was expected for proper customer service to rectify the problem .\nI highly recommend Pearle Vision and will work with them in the future","updateTime":"2025-10-21T22:39:58.098975Z"},{"reviewer":"Talita Guerrero","starRating":"ONE","comment":"This place is most definitely nit being managed properly at all. I been going here for a while and the doctors are good but the rest is managed extremely poorly. My daughter got glasses a couple of months ago it took weeks to even get an update when I did they told me the glasses weren’t available. I have been trying to get a refund since than with no luck. Calls and email unanswered and no one seems to know whats going on and manager Jamie who is supposed to be handling this is non responsive.","updateTime":"2025-10-16T22:15:41.728693Z"},{"reviewer":"Ronald Ferguson","starRating":"ONE","comment":"I did all the normal things meaning the testing and such and it went well. The problem happened when it came time to pay for it all. I admit I am partially to blame. However, the bill was tallied and the total cost was not disclosed. I was told that the total cost would be split so the date of the exam I would pay one amount and when I picked up the glasses I would pay the balance. I was happy about the. OST being split, but still the total cost was still not voluntarily disclosed except as the cost at the time of the exam and the cost at time of pickup. It was not until I got home and thought about what the total cost would be that I became upset. I calls the store back to get an itemized break down. That was never presented until I called back. I actually had to return to the store to learn what happened. I had wanted lenses that changed color in sunlight. When I came into the store finally learned that that feature cost $199. I canceled it and although the cost is disappointing it is something I can live with.","updateTime":"2025-10-13T19:04:00.861500Z"},{"reviewer":"Belinda Moreno","starRating":"FIVE","comment":"Wait time was minimal. Service was great.","updateTime":"2025-10-12T19:51:21.920950Z"},{"reviewer":"Pamela Hinchen","starRating":"FIVE","updateTime":"2025-10-12T17:27:01.229436Z"},{"reviewer":"Andrea Palmer","starRating":"FIVE","updateTime":"2025-10-12T15:36:19.822924Z"},{"reviewer":"christina jameson","starRating":"FIVE","comment":"Highly recommend for eye exam and eye glasses.","updateTime":"2025-10-09T16:11:30.059956Z"},{"reviewer":"Eri Perchal","starRating":"FIVE","comment":"Dr. C and her team were so helpful and welcoming! I had a little anxiety going in to a new place, but they made it simple, straightforward, and I’ll definitely be returning.","updateTime":"2025-10-07T17:09:01.367635Z"},{"reviewer":"Ralph Kerns","starRating":"ONE","comment":"Poor customer service up front. Gave new phone # when appointment made. Confirmed appointment to new phone # from Pearle. At appt woman behind desk said she sent necessary \"paperwork\" to my phone. She sent to my old phone. Green light machine 5 times on left eye blinding me. Woman in front came to assist. Dr was very good but did not sign prescription. I'm at Costco now waiting 45 minutes and counting for a fax with signature.","updateTime":"2025-10-02T17:49:48.781066Z"},{"reviewer":"Jack Figueroa","starRating":"FIVE","updateTime":"2025-10-01T10:06:17.036828Z"},{"reviewer":"Jossi S","starRating":"FIVE","updateTime":"2025-09-28T18:39:14.372599Z"},{"reviewer":"shirleen rodriguez","starRating":"FIVE","comment":"They are an exceptional group of people there. Friendly informed and willing to go the distance to make sure you have what you really want and can afford.","updateTime":"2025-09-27T15:53:09.484698Z"},{"reviewer":"Debbie Vlahovic","starRating":"ONE","comment":"I got the bifocals. I told them I didn’t want any coating on the lens. There’s some kind of coating on the that’s peeling off and I can barely see out of my glasses. They were about $400!!","updateTime":"2025-09-24T20:54:44.114796Z"},{"reviewer":"Robyn McCleery","starRating":"FIVE","comment":"Dr Dennis and the amazing staff took great care of me. They are patient and really funny too. Great customer service. Highly recommend.","updateTime":"2025-09-24T15:48:23.056994Z"},{"reviewer":"dj meyer","starRating":"TWO","comment":"worst experience. Went there beginning of December 2024 and didnt finally get a working pair of contacts until August 2025.1st Dr couldn't get prescription right. finally was referred to a 2nd Dr there and she got it right on 1st try. Office manager that was there was suppose to order trials a couple different times and didnt.Then was told that when we finally got corrwct pair I would be compensated for them but then they finally got rid of office manager and got a new one but she wouldnt honor what I was previously told. Wouldn't even ask about it. Lied to way to much and experience dragged on to long. Will never go back","updateTime":"2025-09-18T07:05:10.948543Z"},{"reviewer":"Tony Cervantes","starRating":"ONE","comment":"Initially, I had a great experience here. Bought my first pair of glasses, and the doctor who did my exam was knowledgeable and professional.\n\nThe problem came later: when I called to have my prescription emailed so I could order replacement glasses elsewhere, the front desk treated me with open contempt because I wasn’t buying through them. Not only was the interaction unnecessarily rude, but they also failed to send my prescription as requested.\n\nI had to call another location, and they sent it within a minute — proving it wasn’t a difficult request at all.\n\nBottom line: Excellent doctor, but the front desk staff was unprofessional, unhelpful, and unnecessarily rude. Will not be buying from this specific location again.","updateTime":"2025-09-17T06:40:19.595236Z"},{"reviewer":"Robert Kaufman","starRating":"FIVE","updateTime":"2025-09-15T15:35:38.195776Z"},{"reviewer":"Maureen GILMORE","starRating":"FIVE","comment":"Always a pleasure going to your store. great service and great dr's and service reps.","updateTime":"2025-09-14T22:22:11.308933Z"},{"reviewer":"Tammara Stephens","starRating":"TWO","comment":"11/13/25 UPDATE: Finally got an email that mom's glasses were ready. I calmly but firmly asked why ZERO calls were returned. All I got was a blank stare. Pearl Vision you just lost an entire family's worth of customers.\nThe customer service at this location is sub par. My 82 year old mother had an eye exam 4 weeks ago this coming Monday. At 2.5 weeks post exam we called & called & left several voice messages. They never called back. Finally they answered the phone only to tell us there was an issue at the lab & her glasses had to be remade. The response from staff: \"I wonder why no one called you...\" Fine. Well, we've been calling for 2 days, left several voicemails & no one will return a call. No one answers the phone. My mom CANNOT see. I called the appointment line & the guy on the other end couldn't be bothered. He said he'd \"send her information to them.\"\nAnswer your phones! Return your patient's phone calls!","updateTime":"2025-09-13T20:35:52.611434Z"},{"reviewer":"Jeffrey McLerran","starRating":"ONE","comment":"Literally one of the worst experiences I've had as a customer. It's been 3 weeks, they refuse to return phone calls, my product has not been delivered, and this is not the first time they have failed to meet their own delivery estimate by over 100%.","updateTime":"2025-09-12T18:43:30.569349Z"},{"reviewer":"Meijing Zimmer","starRating":"TWO","comment":"Make sure you call before coming, both the hours posted online and on the door say that they're open until 6pm but I got there at 5:15pm and it was completely closed. I notice others saying the same thing so clearly this is a common occurrence for this location. Unfortunately I usually like this place but am a little bummed that I wasted a trip out.","updateTime":"2025-09-10T00:27:04.693354Z"},{"reviewer":"Timothy Jackson","starRating":"ONE","comment":"The doctor refused to see me, claiming that he did not have the tools to treat a patient who is low vision.","updateTime":"2025-09-01T00:58:34.472929Z"},{"reviewer":"David Riccio","starRating":"FIVE","comment":"Another great experience! I bought two pairs of glasses here three years ago, and they’ve been fantastic. Now, at age 47, my prescription has changed, so it was time to come back. From the moment I walked in, everyone was welcoming and helpful, but I especially want to give a shout-out to Jamie. She went above and beyond to make the process easy and enjoyable, helping me find just the right frames and making sure every detail was perfect.\n\nI ended up buying two more pairs, and although they told me it might take around 10 days, they came in ahead of schedule. It’s such a pleasure to work with a team that truly cares about their customers.","updateTime":"2025-08-30T02:05:19.948153Z"},{"reviewer":"Craig Stewart","starRating":"FIVE","updateTime":"2025-08-25T15:58:47.687853Z"},{"reviewer":"Mike Hildebrant","starRating":"FIVE","comment":"Excellent doctor and staff, will recommend to all my family and friends!","updateTime":"2025-08-23T20:12:26.820853Z"},{"reviewer":"Sariah Castañon","starRating":"ONE","comment":"Convenience of being open on Saturdays is the only positive thing I can say. 1. Their customer information system has created three profiles for me causing issues every year. 2. Contacts delivery address entered wrong a couple of times. 3. Having to call for updates constantly. I keep going only because they are a plus provider for my insurance, but this is the last year. Its not worth it.","updateTime":"2025-08-20T21:05:03.926291Z"},{"reviewer":"Connie Clarke","starRating":"ONE","comment":"Unprofessional","updateTime":"2025-08-18T23:08:41.625670Z"}]