[{"reviewer":"Shell Rock","starRating":"FIVE","comment":"Great Experience at Pearle Vision\n\nThe manager was so patient and kind—she really took time to help me look through lots of frames without any pressure. When I came back to order lenses, Brittany was amazing—helpful, honest, and explained all the specials clearly.\n\nThe only small hiccup was when I called to check if my glasses were ready and got a vague answer, but funny enough, I got a text an hour later saying they were ready!\n\nOverall, great service, friendly people, and I love my glasses! 🤓","updateTime":"2025-11-09T03:40:08.825818Z"},{"reviewer":"jaymie gomez","starRating":"ONE","comment":"I went for my first appointment today and checked in, waited and waited and waited some more, I gave up after 40 plus minutes of waiting and left after informing the front desk.","updateTime":"2025-11-08T23:53:38.210745Z"},{"reviewer":"Brianna Zaffina","starRating":"FIVE","comment":"This place is amazing and Ami is so sweet and helpful! So glad I stumbled upon this place!","updateTime":"2025-11-01T23:33:09.775764Z"},{"reviewer":"Chance R","starRating":"FIVE","comment":"Helpful team that kindly stayed open just long enough for me to get my new pair of glasses (just after I ran out of my test contact lenses). Will definitely be returning!","updateTime":"2025-10-20T01:40:09.009338Z"},{"reviewer":"Rebecca Burton","starRating":"FIVE","comment":"As always, Brian was the perfect blend of professionalism and competence. He's an expert in his craft, and very patient and kind in his interactions with clients. Would highly recommend both Brian and Pearle Vision at Barranca!","updateTime":"2025-09-30T00:14:22.403843Z"},{"reviewer":"Jonny Rodriguez","starRating":"FIVE","comment":"Stephanie was very helpful with my request today. Thks..","updateTime":"2025-09-10T18:54:54.482403Z"},{"reviewer":"Repetek Repetek","starRating":"FIVE","comment":"They are super helpful and do good job. Needed my mom’s glasses rushed they did a great job getting it in early.","updateTime":"2025-08-15T18:24:25.889902Z"},{"reviewer":"mahyar keshmiri","starRating":"FIVE","comment":"Came in the other day to pay for the repair of my sunglasses I had a screw missing from the frame holding up the lens. Amy was very warm and welcoming and fixed my sunglasses with out charging me I highly recommend the shop to everyone","updateTime":"2025-08-08T15:52:21.380334Z"},{"reviewer":"Ivy Rae Brenton","starRating":"FIVE","comment":"Excellent service from Pearle Vision! I’m very happy with my experience and my new prescriptions! Everyone was very professional, knowledgeable, and helpful! Thank you to Sally for providing world-class service! :)","updateTime":"2025-07-26T20:09:56.258044Z"},{"reviewer":"Laura Lees","starRating":"FIVE","comment":"Thank you to Brian and to Dr Parekh for being so patient and wonderful with my 90 year old mother. Thank you Brian for all of the extra fittings, quick service and for your nonstop humor. I appreciated it more than I can say.","updateTime":"2025-07-26T01:48:26.510759Z"},{"reviewer":"meera k.","starRating":"FIVE","comment":"Had a couple of misgivings after a recent visit to Pearle (delays and such), but Brian went over and above to make things right. Dr. Parekh is also very patient.","updateTime":"2025-07-24T05:41:43.922735Z"},{"reviewer":"Dave Hill","starRating":"FIVE","comment":"I am SO glad I went into this location! Brian was knowledgable, friendly, and helpful. Not only did he help me, but he was extremely patient with an older woman before me who was extremely ... particular. ;-) This is my new optician.","updateTime":"2025-07-23T22:35:01.425481Z"},{"reviewer":"Atif Butt","starRating":"FIVE","comment":"Family Going to these amazing ppl for almost 10yrs now, everyone in family/friends are going back to this same store now for some time now ,customer service at the best/Doc is pretty amazing to suggest the diff options ….Brian & rest of the crew simply running the best!!! Thanks for always fixing my broken frames lol!!","updateTime":"2025-07-22T20:28:48.905891Z"},{"reviewer":"Colombe Adunagow","starRating":"FIVE","comment":"Amayrani ,Estefania are very nice and also always ready to help . They are the best 😍\nThey smiles and and attitude, 😊 😁 😊 good mood are contagious.","updateTime":"2025-07-22T19:32:28.340746Z"},{"reviewer":"Richard Florendo","starRating":"FIVE","comment":"Brian was great to work with. He was very friendly and kept it real. Great customer service even if it took a little bit longer for the glasses to arrive.","updateTime":"2025-07-18T04:43:00.673285Z"},{"reviewer":"Suegene Chung","starRating":"FIVE","comment":"I had to switch over to Pearle Vision due to a change in my vision insurance at my current company, and I'm so glad I found this optometry office. Brian has been a trooper and did an amazing job helping me out this year. He was able to clearly communicate to me the difference between being a monthly CL user and daily. He wasn't salesy or pushy at all when he was explaining this to me and because of him I converted back to being a daily CL user. I had an issue with the rebate, and Brian rectified the problem for me ASAP. I was impressed with how quickly and how communicative he was with me when it came to this issue. I highly recommend this optometry office for anybody looking for a team that actually cares and isn't trying to upsell you on their products!","updateTime":"2025-07-17T18:43:35.743137Z"},{"reviewer":"Max","starRating":"FIVE","comment":"I've been coming to this Pearle Vision location for several years now and always work with Brian for my eyeglass selection. He's incredibly friendly and professional, which makes the whole process so much easier.\n\nDuring my most recent visit, Brian was really helpful and patient with me. He took the time to explain everything clearly and made sure I understood all my options. The entire staff here is great - they never rush you and really focus on getting you the right fit.\n\nBrian made what can sometimes be a stressful experience really smooth and straightforward. If you're looking for a good optician in Irvine, I definitely recommend this location. Make sure to ask for Brian when you go in - you won't be disappointed!","updateTime":"2025-07-14T20:22:02.996317Z"},{"reviewer":"Jenning Lai","starRating":"FIVE","comment":"Karen and Stephanie were so friendly!","updateTime":"2025-07-04T04:29:28.345424Z"},{"reviewer":"Eleonora Ronga","starRating":"FIVE","comment":"I came across Pearle Vision by chance two years ago, right after moving to Irvine, and I’m so glad I did. The store is always tidy, welcoming, and well-organized.\n\nWhat really makes the difference for me is Brian. He always takes the time to listen carefully to what I need, and offers the best options with professionalism, competence, and a great sense of humor. Whether it’s during the exam or choosing lenses and frames, he makes the whole experience smooth, friendly, and actually enjoyable.\n\nI truly appreciate his patience and the way he treats customers with genuine care. Highly recommended!","updateTime":"2025-07-01T20:22:09.415136Z"},{"reviewer":"Ed Guzman","starRating":"FIVE","comment":"Pearle Vision has made my first experience in getting eye care as an adult very straightforward. Amayrani did my retinal imaging and spent the majority of my visit helping me pick out frames for my new prescription; she was very helpful and above all she was kind and patient.\n\nDr. Parekh conducted my vision test and put together my prescription. She was patient, thorough, and answered all my questions. Overall, I highly recommend this location. If you’re getting eye care for the first time you will not be disappointed. I will be back for my follow-up visits and additional eyewear needs!","updateTime":"2025-06-30T19:06:31.952410Z"},{"reviewer":"Irene W.","starRating":"FIVE","comment":"Stefanie and Amayrani were so helpful and helped me fix my sunglasses. I walked in, I barely sat down, and I was out of the shop with my best-fitting sunnies all fixed. I am so grateful!","updateTime":"2025-06-28T18:27:22.869969Z"},{"reviewer":"Chiara Ko","starRating":"FIVE","comment":"We started coming to this Pearle Vision location two years ago. Since the first visit, Brian has been our optician. He made my daughter’s experience of eye exams and choosing glasses, such a pleasant experience. Brian’s enthusiasm in helping his patients are so evident in his service. We appreciate his sense of humor, his effort to connect with us, all while providing great service as an optician. Today was my first experience as a Pearle Vision patient, and again, Brian went above and beyond to make my experience a great one.\n\nDr. Puja Parekh, the optometrist at this location is also very detail oriented. She doesn’t just measure prescription, but look at my overall eye health at present and for the future. Her attention to detail is greatly appreciated.\n\nThank you Brian and Dr. Parekh!","updateTime":"2025-06-16T18:28:36.753463Z"},{"reviewer":"Debby Riester","starRating":"FIVE","comment":"Amayrani was absolutely wonderful, very kind, attentive and patient ...a fabulous optician. Dr. Cho was outstanding, explained things and took her time to make sure you understood everything.","updateTime":"2025-06-07T19:07:42.215746Z"},{"reviewer":"Pat Drummond","starRating":"FIVE","comment":"I’ve been going to Pearle Vision for years and couldn’t be happier with the service. The entire team is friendly, professional, and attentive. The optometrist is thorough and takes the time to explain everything clearly. I bring my whole family here, and we always feel well taken care of. Highly recommend!","updateTime":"2025-06-06T00:19:58.582987Z"},{"reviewer":"Za Moomoo","starRating":"FIVE","comment":"This place have great service and the were very fast Cathy 👍","updateTime":"2025-06-04T21:25:25.874243Z"},{"reviewer":"sandie marcus","starRating":"FIVE","comment":"Peale Vision is the best!\nMy eyeglasses got badly bent out of shape & I went in to see what they could do. Amayran took care of me right away and straightened them out at no charge! I wouldn’t go anywhere else for glasses and their eye doctor accepts medicare insurance.\nTheir staff is always friendly & professional & they have a great selection of frames to choose from.","updateTime":"2025-06-04T21:16:51.887630Z"},{"reviewer":"Connie Santoyo","starRating":"FIVE","comment":"Brian was amazing. He went above and beyond in helping me not just getting the right glasses but all of my issues. He is a great asset to have in your organization. Defenitly will recommend Pearl Vision and Brian","updateTime":"2025-06-02T19:23:05.381259Z"},{"reviewer":"Judy Watts","starRating":"FIVE","comment":"I felt very week taken care of by the optometrist. Brian, the optician, was especially helpful after the exam.","updateTime":"2025-06-01T19:21:02.106442Z"},{"reviewer":"Danny Sandoval","starRating":"FIVE","updateTime":"2025-05-31T23:02:14.933147Z"},{"reviewer":"mari 88","starRating":"FIVE","comment":"We had a good experience at Pearle Vision! Brian was helpful and patient, especially with my 7-year-old son who tried on a lot of eyeglasses before finding the perfect pair. The staff really took their time with us. Brian explained everything clear and made the experience smooth. My son left happy about his new glasses and so did I! I recommend this location, and definitely ask for Brian if you go in!","updateTime":"2025-05-31T14:29:17.384270Z"},{"reviewer":"Corrine Shen","starRating":"FIVE","comment":"Great services, plenty of choices! Cathy, Amayrani ate very kind and helpful!","updateTime":"2025-05-30T17:29:13.223904Z"},{"reviewer":"Timothy Yu","starRating":"ONE","comment":"really expensive. i spent more than 600 dollars even with VSP insurance! and the glasses didn't really fit","updateTime":"2025-05-25T05:47:49.025132Z"},{"reviewer":"Andrew Lewis","starRating":"FIVE","comment":"Brian is always so incredibly helpful and professional. We come with the whole family for all of our eyewear needs. Plus he’s just a really nice person. Actually, I say it for the whole team. This is a great place to shop for your eyewear. Go!","updateTime":"2025-05-24T23:39:35.981550Z"},{"reviewer":"Mary Stewart","starRating":"FOUR","comment":"Amayrani fixed my glasses when they broke. Very friendly and efficient.","updateTime":"2025-05-06T06:54:50.403478Z"},{"reviewer":"Christian Go","starRating":"FIVE","comment":"Just had to post about my experience with Brian, he was able to help me pick out glasses as well as sunglasses when i came back. He helped me from the design/styles to even the colorways. Ended up getting exactly what i was looking for each time. Great experiences and will definitely be back again.","updateTime":"2025-05-05T19:44:40.075302Z"},{"reviewer":"Mark Sarchet","starRating":"FIVE","comment":"I have been coming here for several years, at least twice each year. The people are very nice and helpful. I have especially worked with Brian for most of my trips and he is always friendly and knows immediately why I am there and makes sure I am taken care of right away.","updateTime":"2025-04-26T21:04:39.200793Z"},{"reviewer":"Alex Ji","starRating":"FOUR","comment":"Update: Brian the manager here is cool and competent. One of the saving graces. But everything I experienced below still holds true.\n\nPlease please please read this before trusting this office with your vision care.\nI don’t know if what I experienced was due to incompetence, dishonesty, or both, but after multiple visits over 4 months just to get my contact lens prescription and order right, I feel obligated to warn others.\n\nI’ll start with the one positive and the only reason why this review is not a one star: the optometrists themselves are excellent.\nThey’ve been kind, attentive, and professional. But the opticians and front office staff have been anything but. The behavior I encountered included repeated misinformation, gaslighting, pricing inconsistencies, and a complete lack of ownership over clear mistakes.\n\nHere’s what happened:\n•\tI had my eye exam on January 10. I was fitted with Bausch + Lomb INFUSE lenses, which arrived around February 10, but they caused dryness and migraines.\n•\tAt my follow-up on February 24, I was trialed on CooperVision MyDay Toric with a reduced cylinder in my left eye, which felt significantly more comfortable.\n•\tWhen I picked up my full lens order on March 27, I noticed a couple days later the prescription had been reverted back to the original higher cylinder power—the one that caused all the issues.\n•\tI came back and asked about it, and the staff confidently told me I was mistaken—that the new lenses matched the trial. Confused, I went to my car, grabbed the trial lens packaging and a photo of my original lenses, came back in, and proved they were wrong.\n•\tInstead of acknowledging the error, they deflected and minimized it. No apology. Just excuses and shifting the blame.\n•\tI was told I’d have to wait two more weeks for another appointment, until I pushed back and was finally seen 40 minutes later by a different optometrist—who was professional and understanding, just fantastic overall.\n\nBut that’s not the end.\n\nI also needed prescription lenses replaced for my existing glasses. I went to A-Gen Optometry instead, and they were absolutely fantastic—friendly, fast, transparent, and charged me just $80 total.\n\nOut of curiosity, I asked this original office how much they’d charge for the same thing. They gave me vague answers about a “discount.” When I said I’d been quoted $250 over the phone, they suddenly agreed to that price. When I told them I’d already gotten it done for $80, they backtracked and tried to justify it with talk about “premium lenses.” Ok it better have x-ray vision for an extra $170. It was clear they were either upselling or just making it up as they went.\n\n⸻\n\nAnd here’s the biggest issue:\n\nBy the time this is resolved, I will have had to come in ~7 separate times over four months just to get contact lenses that matched the prescription I was already successfully trialed on.\n\nThat is completely unreasonable.\n\nWhether it’s disorganization, poor communication, or intentional manipulation—I don’t know. But the result is the same: you’re left managing your own care, fixing their mistakes, and chasing after answers you should have gotten the first time.\n\n⸻\n\nMy advice:\n\nUnless you’re prepared to:\n•\tDouble-check your own prescriptions\n•\tFight to get errors corrected\n•\tChallenge inconsistent pricing\n•\tAnd return multiple times for basic fixes\n\n…then you should consider going elsewhere.\n\nThe optometrists deserve better support. So do the patients.\n\nIf you want to avoid the stress entirely, go to A-Gen Optometry—they treated me with honesty, respect, and competence from start to finish.","updateTime":"2025-04-17T01:59:02.684251Z"},{"reviewer":"Christian Mungai","starRating":"FIVE","comment":"Brian was incredible and very helpful. Great place.","updateTime":"2025-04-16T23:56:41.305009Z"},{"reviewer":"Shweta Nema","starRating":"FOUR","comment":"Brian has been a great help. He provided excellent services. We are pearle o vision customers since 5 years. We highly recommend","updateTime":"2025-04-13T02:11:34.456372Z"},{"reviewer":"Nia Sims","starRating":"FIVE","comment":"Sally was immensely helpful and knowledgeable.","updateTime":"2025-03-28T15:42:49.120266Z"},{"reviewer":"Jazmin","starRating":"FIVE","comment":"Brian is an amazing optician who definitely went above and beyond to make sure I had the perfect glasses. I kept coming in with issues that I had with the first pair of glasses I got, which had nothing to do with him or the place, more so it was solely the frames itself. As many times as he tried to make them more comfortable for me, we were never able to reach that point. Rather than having me settle with them, he gave me the chance to switch them to a way more comfortable pair of glasses that he “special ordered” for me. I appreciate all the help he provided since the moment I stepped foot in there. Thank you Brian!","updateTime":"2025-03-11T01:34:31.357261Z"},{"reviewer":"Frances Chiang","starRating":"FIVE","comment":"I went into the Pearl Vision Irvine store this morning to repair my glasses. This handsome, knowledgeable & service oriented young man - Brian helped me. 🤗 He fixed my glasses while I waited. I am blind without my glasses; so grateful for his service🙏. He said it was a quick fix and charged me nothing. THANKS Brian with Appreciation…🪷","updateTime":"2025-02-21T04:06:50.735131Z"},{"reviewer":"Cheng Der Tony Yu","starRating":"FIVE","comment":"I went to Pearle Vision to repair my eyeglasses frame. Brian was so nice to quickly diagnosed the problem. He did a temporary fix, because it was broken and they didn’t carry the same kind of frame. He charged me nothing. I am so grateful and would like to acknowledge his excellent customer service. If you are looking for eyeglasses services, I recommend strongly to go asking for Brian. Tony","updateTime":"2025-01-28T21:50:07.031731Z"},{"reviewer":"Edward Z. Kotkin","starRating":"FIVE","comment":"Long time customer, came in because my prescription sunglasses were feeling a little loose. Brian took them in hand, heated up the plastic to re-bend them, and gave me back my sunglasses, nice and snug. Professionalism, friendliness, and a positive attitude, all for no charge. They also have a great selection of frames and fantastic customer service at all times. Thanks!","updateTime":"2025-01-26T01:44:53.661411Z"},{"reviewer":"Jess P","starRating":"TWO","comment":"Jan 18 visit and edit - Daniel doesn't seem to be there anymore :( And the remaining staff seem really over their jobs. They were complaining about their clients and random stuff in their lives while I was waiting for my appointment, which was unprofessional. Asked for prescription multiple times and still haven't received it. Asked in person multiple times and via email. Not sure we will be visiting here anymore for future visits.\n\nDaniel is the best!! Thank you for all the help picking out frames and finalizing lens details. Clearly communicates every time and helps us make sense of our insurance.","updateTime":"2025-01-20T01:00:26.219340Z"},{"reviewer":"Corinne Flaten-Firari","starRating":"FIVE","comment":"Love this place! Everyone is honestly so nice and helpful. Brian, the manager, takes such good care of his clients. I changed my mind last minute on my glasses and he went above and beyond to help me and got the issue resolved fairly quickly. Super appreciative. I’ve been going to Pearle Vision locations since I was in high-school living in Wisconsin, and it proves true, everywhere I’ve moved they are all wonderful! I’ll be a life long customer for sure.","updateTime":"2024-11-14T20:50:21.231451Z"},{"reviewer":"Casey Albright","starRating":"FIVE","comment":"My glasses (2 pairs) were warped and resting unevenly. Sally and Yesenia repaired them better than I hoped - for free. They squeezed this in right away while helping others.\n\nAllstars here. Easy choice.","updateTime":"2024-11-02T16:49:39.510149Z"},{"reviewer":"Nash DoubleMint Dean","starRating":"FIVE","comment":"I recently visited Pearle Vision in Irvine to get my glasses repaired, and Sally was the one who helped me. She was incredibly professional, knowledgeable, and attentive to detail. Sally took the time to make sure everything was perfect and went above and beyond to ensure my glasses were fixed quickly and effectively. I’m grateful for her excellent service and highly recommend her to anyone needing quality care. Thank you, Sally!","updateTime":"2024-10-31T18:36:29.873680Z"},{"reviewer":"RYAN JAMES","starRating":"FIVE","comment":"I must say this Pearle Vision is amongst the most friendly and customer focused place Iv been to. I have now been treated there for my eye exams and had 7 designer prescription frames go through there hands and process with “0” issues. I am always 100% satisfied with the end results. I absolutely “LOVE” the staff there, they make you feel comfortable and taken care of. I will continue my business with them and recommend this place to “EVERYONE” who needs eye care or is looking for a place you can trust. “PEARLE VISION”\n\nThanks !","updateTime":"2024-09-27T21:16:52.375168Z"},{"reviewer":"Kwangho Han","starRating":"FIVE","comment":"A few weeks ago, although I didn’t purchase my glasses here, I was able to receive Karen’s kind and magical service. I had asked her to adjust the frames I bought from another optical store, and she was able to fit them perfectly by hand alone. Thanks to her kindness and excellent skill, I am now able to use my glasses again.","updateTime":"2024-09-05T16:41:25.368957Z"}]