[{"reviewer":"Kelda Elliott","starRating":"FIVE","updateTime":"2025-11-26T16:58:25.210033Z"},{"reviewer":"Samir B","starRating":"THREE","comment":"Honestly - it's weird to rate an eyeglass shop, but here we are. I'm rating more so the optometrist appointment than the shop itself for what its worth. Here's my frustations:\n\n1) The doctor was on his cell phone with a scammer when I was called in - he said he likes to keep them on hold and waste there time. Seriously? He had them on the phone in the background on speaker while conducting the appointment - very strange, but that's not what's making me give 3-stars here as he seemed professional in all other aspects.\n\n2) And this is what's making me give them 3-stars....the billing was sketch. When you check in, you check-in on an iPad with a series of questions. I have a regular ophthalmologist whom I see - however they don't accept my insurance for vision exams for eyeglasses. As they seem to be pretty straightforward (1 or 2, 2 or 3, 3 or 4, etc), I figured I'd go to Pearl Vision as they had appointments available. During the check-in portion, they ask you if you want additional services that cost extra. Your choice isn't \"Yes\" or \"No\" - it's \"Yes\" or \"I'll discuss with the provider\", which is what I selected.\n\nThey took me in, checked my current script and did some retinal imaging (which I said \"I'll discuss with provider\" and they did this before even seeing the doctor - this was done by the person who was working the check-in desk.\n\nI was eventually taken to the doctor and we did the vision test to come up with the scripts I needed.\n\nI paid what they had me believe was the insurance copay of $49 (seemed high for a vision test, but whatever). I'm glad I got an itemized receipt (which I had to ask for as it wasn't voluntarily given - the only reason I asked for it was because I thought I may need to submit to my insurance as it was higher than I would have expected). When I got home & reviewed it, I noticed that he vision test was $200 ($190 paid by insurance) and $39 for the Fundus Photography Screening (which I had thought I had \"declined\" by saying I'll speak to the provider about it).\n\nThey also charged a 3% credit card surcharge (which they didn't disclose to me when I went to pay by credit card ) could have just paid by cash and saved that BS surcharge).\n\nI reviewed the itemization and found I was charged for something that 1) was never discussed with the provider and 2) I had not approved. I called them and they told me that it was required (and if that's the case, they should have said something about it and been transparent, which they were not). After stating my case that I shouldn't be charged for something that I wasn't advised about and that I had opted out of, they finally relented in refunding me the money, stating that I needed to come back to their Boulder store (30-min away from my house) to have my credit card swiped to refund. I called them out on that being insane because any terminal can refund over the phone. They relented to that and refunded me the $39 they should never have charged me in the first place for.\n\nThey did say that that the photography was not optional and that if I hadn't done it, then they wouldn't have done the eye exam - which is fine. But they should have disclosed it and told me that.\n\nI can't recommend going here if you want to feel like you're getting a quality experience. I had planned on purchasing my new glasses and sunglasses here, but they definitely lost a customer today.","updateTime":"2025-11-16T15:35:08.158930Z"},{"reviewer":"Michael Jackson","starRating":"TWO","comment":"I had a mixed experience here. My original appointment was scheduled as an in-person visit, but a couple of days beforehand the office called and asked if I’d be willing to switch to a remote exam. I agreed because the timing mattered to me, but the remote format didn’t feel ideal. I did get some assistance, but there wasn’t much real guidance or discussion about my concerns, especially around selection and the cost of prescription sunglasses versus how long the lenses typically hold up.\n\nA bigger issue came up later. The optometrist told me my prescription hadn’t changed much, but when another provider compared my 2024 prescription to the new one, he noticed a big shift — especially in my left eye, which had moved from nearsighted to farsighted. Based on that, I asked Pearle for a re-evaluation. To their credit, they fit me in quickly, were pleasant during the exam, and acknowledged that mistakes happen. The recheck confirmed there had been a typo in the original prescription, which could have led to a very expensive pair of incorrect sunglasses.\n\nOverall, the follow-up was handled well, but the initial error and the lack of in-store help were frustrating. I appreciate that they corrected the mistake promptly, but I’ll likely go to a local optometrist next time for a more consistent experience.","updateTime":"2025-11-15T15:57:24.661579Z"},{"reviewer":"Karla Hernandez","starRating":"FIVE","comment":"Great service and amazing employees!!! Thank you for all the help!!!","updateTime":"2025-10-30T16:19:59.050355Z"},{"reviewer":"Niki Khosravi","starRating":"FIVE","comment":"I had the most amazing and easy experience here! I highly recommend Pearle Vision, 10/10 experience","updateTime":"2025-10-18T18:38:23.429617Z"},{"reviewer":"Eryn Cangi","starRating":"ONE","comment":"Annoying place to deal with. Exam was fine, but the more experienced staff member was extremely confusing in communicating my plan benefits (yeah I could have checked them on my own but I had forgotten to check the detailed plan allowances prior). I needed more contacts which I only use for sport, so I wanted a really small number of them. She convinced me I should get 2 boxes of 90 using the \"contact allowance\" which was $200 some, so I said okay I guess. Turns out it's not a contact allowance, it's a lens allowance for either contacts OR glasses. She failed to tell me this until after we processed the transaction. She also never told me that I could only use EITHER contacts benefit OR glasses benefits per year, not BOTH.\n\nAnyway, I had these contacts waiting for pickup, and I had to try *three* times to pick them up. First time was on a Saturday about half hour before closing, I go there, they're not open, no notice on the door. Okay, fair, maybe something happened, someone got sick whatever. Go back the next Saturday. Closed AGAIN, this time with a sign saying it was only for that day. Finally went back Friday half hour before closing and managed to get in. At this point I tried to return the boxes, reinstate the benefits, and buy a single box out of pocket (since I still needed some). They were willing to do it with some reluctance, though the same manager told me within a few minutes that the minimum purchase is 2 boxes, then that it was 1 box. Which is it?? Since the price of one box out of pocket was about equal to some cheap frames elsewhere, I decided to just keep both boxes, buy the cheap glasses out of pocket, and never come back.\n\nOn top of it all, once I received a final bill for a modest $25 additional, there appears to be no way to pay online. I have to hand write out my card number and postal mail it in or call someone. It is the year 2024, why can I not pay online??\n\nTwo stars, one for an easy exam and online scheduling, one for the very nice front desk girl. Not enough to return back though!\n\nEDIT: 1 year later and now they won't stop hassling me from multiple business names (Pearle, family first) over text for a new appointment. I found out the place I went before IS in fact on my new insurance so I'm going back there.","updateTime":"2025-10-18T16:08:51.291918Z"},{"reviewer":"Meghan Morgan","starRating":"FIVE","updateTime":"2025-10-15T12:42:10.696101Z"},{"reviewer":"Jorden Ham","starRating":"ONE","comment":"scheduled an appointment; they tried to make it virtual, i cancelled, then they spam me with reschedule emails with no unsubscribe option.\n\ni don’t do reviews often but they need to respect people more than this.","updateTime":"2025-10-14T18:17:51.058401Z"},{"reviewer":"Nathaniel Montani","starRating":"FIVE","comment":"Mursal exceeded expectations and was a pleasure. Stayed after operating hours to help me with what I need.","updateTime":"2025-10-04T22:06:10.854845Z"},{"reviewer":"Xochitl Ryan","starRating":"FIVE","updateTime":"2025-09-24T18:18:19.630963Z"},{"reviewer":"Laura Spicer","starRating":"FIVE","comment":"Warm, professional, cost-mindful exam service. Nice glasses choices. Helpful service to find the best pair and lens options. It felt like neighbors helping neighbors.","updateTime":"2025-09-12T16:04:10.811733Z"},{"reviewer":"Simon Mole","starRating":"FIVE","updateTime":"2025-09-04T16:52:58.897043Z"},{"reviewer":"Sara","starRating":"ONE","comment":"If I could give this place zero stars I would, I came in for an appointment after confirming beforehand they had my insurance on file, I show up and surprise and they don’t have any of my insurance information, I give it to them and they “supposedly” can’t find it. I then call my insurance and they confirm it is still active. I continue negotiating with the front desk lady I think her name was Cara? It started with a C, she kept switching her story and prices, every time we would agree on something. Very clearly trying to scam money out of someone who obviously isn’t to sure about the process and overall super rude not just to me but to all the customers. I watched them do it to the man in front of me as well, clearly trying to get money out of us all. Not happy with the experience at all, second time I’ve come in second time they’ve been unnecessarily rude. Pearle Vision please get better associates or teach them kindness.","updateTime":"2025-09-02T23:27:53.664005Z"},{"reviewer":"Reid Pollack","starRating":"ONE","updateTime":"2025-09-02T22:58:47.091246Z"},{"reviewer":"Trinity Miller","starRating":"ONE","comment":"the girl who works the front desk is so unbelievably rude it is actually insane","updateTime":"2025-08-23T18:27:10.336592Z"},{"reviewer":"Andy Masterpiece","starRating":"FIVE","comment":"Everyone was friendly and helpful.","updateTime":"2025-08-05T00:36:16.189985Z"},{"reviewer":"Tracy","starRating":"FIVE","updateTime":"2025-07-31T15:35:56.971245Z"},{"reviewer":"Mary Kay Stewart","starRating":"FIVE","updateTime":"2025-07-27T14:34:54.853250Z"},{"reviewer":"Whittney Bartkey","starRating":"FIVE","comment":"I was so pleased to find Dr Fluss.\nHe listened to my concerns and asked many questions to ensure he had all the information. I felt like he truly wanted to underhand and help. I would recommended Dr Fluss for your exam or any eye concerns.","updateTime":"2025-07-26T15:04:05.028394Z"},{"reviewer":"DONNA GIARDINA","starRating":"FIVE","updateTime":"2025-07-17T16:03:41.304953Z"},{"reviewer":"Mike Metzler","starRating":"FOUR","comment":"The technician who helped me, I believe her name is Kara (sp?), was fantastic. Helpful, knowledgeable, honest. She's a keeper.","updateTime":"2025-07-11T11:17:16.634517Z"},{"reviewer":"Cole Dorman","starRating":"FIVE","comment":"Quick, polite, and a nice selection of frames!","updateTime":"2025-05-29T14:36:26.606681Z"},{"reviewer":"Michael Leahey","starRating":"FIVE","updateTime":"2025-05-25T15:22:54.664380Z"},{"reviewer":"Shopsclass Shopclass","starRating":"FIVE","comment":"Wonderful staff and service!","updateTime":"2025-05-07T15:27:31.143774Z"},{"reviewer":"Ingrid Whitehair","starRating":"FIVE","comment":"Very friendly and knowledgeable. Good atmosphere and quiet.","updateTime":"2025-05-04T02:34:30.937058Z"},{"reviewer":"maren fadley","starRating":"FIVE","updateTime":"2025-03-25T14:52:16.303822Z"},{"reviewer":"Skyelar Habberfield","starRating":"FIVE","updateTime":"2025-03-25T13:36:27.143415Z"},{"reviewer":"Cassidy","starRating":"FIVE","updateTime":"2025-03-20T15:50:03.125685Z"},{"reviewer":"Monica","starRating":"FIVE","comment":"Seriously so helpful! Was in a jam with my contacts and they were able to help me right away!","updateTime":"2025-03-14T21:57:08.800554Z"},{"reviewer":"Toblerone RealEstate","starRating":"FIVE","updateTime":"2025-03-06T15:45:56.619165Z"},{"reviewer":"Violet Vrnda","starRating":"FOUR","comment":"Good place","updateTime":"2025-03-05T16:32:46.315437Z"},{"reviewer":"Brandi Wilson Haag","starRating":"FIVE","comment":"Great Service, here! The doctor and optician were thorough and kind!","updateTime":"2025-02-13T20:35:52.904997Z"},{"reviewer":"Natalie Davey","starRating":"FIVE","updateTime":"2025-02-04T14:27:01.309016Z"},{"reviewer":"Elizabeth Seelye","starRating":"ONE","comment":"So disappointed in my experience here. I came for an annual eye exam in May, waited for 30 minutes to be seen, and had to reschedule. I came again, waited for a long time, and then was rushed through the appointment. After the exam, I had to pay more than expected on top of the copay. I express concern that I still couldn't see with the samples the doctor provided. He assured me I'd get used to them. I had to change them to drive home! I kept in touch with the staff who gave me two more sets of samples that were not even the correct power, and I spent the summer with blurry vision or old contacts. When I requested a refund, the staff refused. They also said they'd call me to pick up one more sample. I never heard from them again. I ordered my old prescription and will not return under this ownership.","updateTime":"2024-10-15T03:24:48.730180Z"},{"reviewer":"Maisie Pietruski","starRating":"FIVE","updateTime":"2024-10-07T14:57:27.226865Z"},{"reviewer":"Gary Dolsen","starRating":"ONE","comment":"Very disappointing customer experience. This store recommended & delivered an inferior product -- the glasses didn't fit, couldn't be made to fit, and don't correct vision properly. Store mgt claimed they are a franchise and aren't owned by Pearle Vision so the Pearle Vision Promise of guaranteed satisfaction (on website) doesn't apply to them. After many years of giving them our business we won't be going back.","updateTime":"2024-09-27T17:25:07.193506Z"},{"reviewer":"Ron Barber","starRating":"FIVE","comment":"Excellent experience, nice people.","updateTime":"2024-09-27T16:14:55.755396Z"},{"reviewer":"Heather Walch","starRating":"FIVE","comment":"Amazing service! A great glasses experience. In less than 5 minutes they transformed a stepped on pair of glasses into wearable again. They look great! We will be back - highly recommend for all your glasses needs","updateTime":"2024-08-31T15:49:16.224104Z"},{"reviewer":"Diana B Norcross","starRating":"FIVE","comment":"Easy to get an appointment. Easy check-in. Friendly people. Answered all my questions.","updateTime":"2024-08-15T11:13:25.033610Z"},{"reviewer":"Karen Frame","starRating":"FIVE","comment":"The manager Mursal at this store in Boulder was so nice and fixed my sunglasses! This is the place to go get new glasses for sure!","updateTime":"2024-08-10T21:03:45.865789Z"},{"reviewer":"Jessie Matanky","starRating":"TWO","comment":"Brought in a pair of frames I had that needed new lenses. They gave them back to me with a missing nose piece and they didn't have the part to fix it. Instead of offering to order it in, or reimburse me for my out of pocket cost to fix it, they offered to send it back to the lab for ten more days and \"maybe they will fix it, if they decide it was their fault\" which was so vague I was not wanting to go with that option.\n\nThey apparently don't ever offer refunds, or reimbursement even if you're not satisfied so I told them I would not be coming back. Brought my frames into a shop close by and they were by contrast super friendly, fixed it right away and I plan on transferring all my business to aspen eyewear moving forward.","updateTime":"2024-07-22T18:54:37.109851Z"},{"reviewer":"Peter Haywood","starRating":"FIVE","comment":"Friendly staff, competent exam. Prices are a tad high for my taste (and wallet).","updateTime":"2024-06-24T18:02:47.002960Z"},{"reviewer":"Joy Redstone","starRating":"FIVE","comment":"Efficient process, pleasant and helpful staff, very skilled doctor","updateTime":"2024-06-10T14:38:33.324317Z"},{"reviewer":"Nicholas Walsh","starRating":"ONE","comment":"This store is a scam. I went for an eye appointment to check my prescription and get a photo of my retinas while having eye insurance. Was supposed to be able to just pay the copay. I find out when I arrive the copay doesn't cover the retina photo. Okay, that's fine, I pay an extra fee. I leave the store and get a phone call that I have to pay extra after the fact because I'm diabetic, and even though the appointment was no different than anyone else's appointment, and the photo is no different than anyone else's photo, I have to pay more because they \"bill insurance differently\" due to my diabetes. I argue, but they don't care. I have to pay it. Now 4 months later I'm receiving another bill for an extra $35 because... well just because, I don't know. No one at the store will discuss my bill with me even though I called the number about billing. Was supposed to be in and out for an appointment with just a copay, the whole point of me getting insurance, but they try to find ways to charge you more and more and more even 1/3 of a year later.","updateTime":"2024-05-29T15:39:10.042145Z"},{"reviewer":"Susan Leto","starRating":"FOUR","comment":"Very friendly and nice","updateTime":"2024-05-15T15:49:15.820118Z"},{"reviewer":"Maggie Ogden","starRating":"FIVE","comment":"They fit me into their schedule and got me what I needed.","updateTime":"2024-04-21T14:35:37.549342Z"},{"reviewer":"Toni Leskela","starRating":"TWO","comment":"I went and bought glasses there with my insurance. Later, I discovered that I could have the same glasses from the manufacturer's website cheaper without insurance and practically free with insurance. Hugely overpriced!","updateTime":"2024-04-06T22:10:46.283342Z"},{"reviewer":"Phil Cory","starRating":"ONE","comment":"They don't give you info from your eye exam because they're worried you'll buy glasses elsewhere.","updateTime":"2024-03-30T17:40:08.638577Z"},{"reviewer":"kevin bundy","starRating":"TWO","updateTime":"2024-03-22T12:40:23.369127Z"},{"reviewer":"anitabeth3","starRating":"FIVE","comment":"The doctor and staff were very kind and respectful.","updateTime":"2024-02-19T21:10:28.297405Z"}]
