[{"reviewer":"Cynthia Johnson","starRating":"FIVE","comment":"Always a nice place to visit with good service. The preceding was a canned comment but I’ll agree with it. Nice people and a variety of attractive wares / wears.","updateTime":"2026-01-17T15:39:53.257942Z"},{"reviewer":"Bill Keegan","starRating":"FIVE","comment":"Dr. Dhaliwal, Bernie, and especially Gabby provided super friendly and knowledgeable service. Great customer service!","updateTime":"2026-01-16T15:42:14.495423Z"},{"reviewer":"cody cauble","starRating":"ONE","comment":"Poor customer service and worse communication. I received no updates and had to call repeatedly, never received a phone call back, just a text message with excuses as to why I haven’t received my frames, which I was told were on order and would be in, within two weeks upon payment at my appointment. No emails, no phone calls, just one text with poor excuses. All about taking my money though. Very dissatisfied to say the least.","updateTime":"2026-01-07T18:51:52.393300Z"},{"reviewer":"Mary Kruk","starRating":"FIVE","comment":"The Dr was wonderful. She asked good questions, patiently answered my questions. I was confident in the care I received and the support I received when picking out my new glasses and lenses. Wonderful group at the Highlands Ranch location!!","updateTime":"2026-01-04T23:37:11.364851Z"},{"reviewer":"Mathew Humphrey","starRating":"FIVE","updateTime":"2025-12-22T15:35:52.934945Z"},{"reviewer":"K F","starRating":"ONE","comment":"Terrible customer service. Store was focused on getting my money and not delivering a satisfactory product.\n\n1.\tTook one month for me to get my glasses and multiple delays. Store employees told me their factory sucks and do not have enough skill workers to make the lenses. There is nothing they can do about it since it is a decision with senior leaders.\n2.\tOne of the glasses lenses did not fit well in the frame and it was loose. I went back to the store to ask for help, store manager-Gaby complaint that she doesn’t have time to help and she is extremely busy. Store manager was unprofessional and complaint about this company doesn’t treat her well, and she is overworked and understaffed.\n3.\tStore manager-Gaby charged me for 1 year warranty when I never wanted to sign up for this. She was focused on her sales revenue. Store assistant-Bernie told me over the phone that when Gaby mentioned the 1 year warranty to me verbally then it means I agreed to buy. This is such a sales scam.\n4.\tIt took the store 1 month to provide me the billing invoice. I called them multiple times to provide me the line items and detail invoice, they continue to delay this.\n5.\tStore assistant-Bernie was rude, unprofessional, and likes to yell at customers over the phone. I called for help multiple times and still not getting all the help that I need. This problem has been going on for almost two months and there is no resolution. Bernie is very lazy and does not want to do work. During glasses frame fitting, he did not want to get the tools or walk over to the heating fan to adjust the frame. I have to asked for the heating fan and then he will use it to adjust my frame. He told me to come back to the office again for frame fitting because he doesn’t feel like he needs to help me fit the glasses frame right now. This is very lazy and unprofessional.\nAnother incident on the phone with Bernie, he likes to argue and yell over the phone. He doesn't focus on providing a solution and continues to fight over the phone. He needs additional training on his customer service behavior. He yelled at me and told me to never come back to the store, but he is not interested in giving me the refund.\n\nThis store has multiple problems. They want to take my money but do not want to help. They signed me up for one year warranty and told me to NEVER return back to store. When I complained about problems with my glasses, they refused to fix error. Very bad experience with this branch, even their own store employees told me how they don’t enjoy working there and head quarter managers are terrible too. I don’t understand how they operate like this.","updateTime":"2025-12-21T18:29:43.578412Z"},{"reviewer":"Leslie Patten","starRating":"FIVE","comment":"Professional, knowledgeable with good information","updateTime":"2025-12-11T15:35:22.353628Z"},{"reviewer":"Alexis Peck","starRating":"FOUR","updateTime":"2025-11-27T15:35:23.548845Z"},{"reviewer":"Mel Rembold","starRating":"FIVE","comment":"Everyone is friendly and nice","updateTime":"2025-11-24T15:51:34.607168Z"},{"reviewer":"Jill Yohannan","starRating":"FIVE","comment":"I’ve been going to this location for years and they are all so friendly and just great people! The new doctor is great! I can’t remember his name but made sure I didn’t feel pressured into progressive lens yet. Kia is an absolute sweetheart! Gabriella is an absolute delight and very helpful hunting down the perfect frames! Even though Danielle is no longer there, her husband still works there and is so helpful and just a cool guy to talk to(sorry I’m so bad at names).even though there have been tons of changes recently they are still our eyecare family and we love them all! Highly recommend!","updateTime":"2025-11-23T04:00:54.996859Z"},{"reviewer":"Tim Prunk","starRating":"FIVE","comment":"The great people at Pearl Vision Highlands Ranch did such a great job for my wife, my 97 year old mother and for me.\n\nThe doctor was thorough in the exam. We felt like we were getting the best technology and the most knowledgeable medical care and advice possible. And we are delighted with our new lenses and frames. Gabby provided great direction as we determined the best lenses and frames for each of us.\n\nThey gained full advantage of our insurance to end up with very affordable glasses for each of us.","updateTime":"2025-11-21T20:56:29.275636Z"},{"reviewer":"Nick Sartini","starRating":"FIVE","comment":"Great people, great service, good price","updateTime":"2025-11-18T01:48:41.641359Z"},{"reviewer":"Tina Jones","starRating":"FIVE","updateTime":"2025-11-17T22:19:42.438363Z"},{"reviewer":"Daniel Heck","starRating":"FIVE","comment":"Awesome staff all around! Great consultation and seamless process","updateTime":"2025-11-15T15:37:07.892398Z"},{"reviewer":"Cindy Bejjani","starRating":"FIVE","updateTime":"2025-11-07T15:35:20.700172Z"},{"reviewer":"Luis Bustamante IV.","starRating":"FIVE","comment":"Clean facility, they kept to my appointment time, they were up front about extra costs, but most of all they were super friendly and knowledgeable. Would go back again!","updateTime":"2025-11-04T01:14:43.338565Z"},{"reviewer":"NUHA SHARMIT","starRating":"FIVE","updateTime":"2025-10-31T03:49:58.876453Z"},{"reviewer":"Robert Nobile","starRating":"FIVE","comment":"Excellent customer service!","updateTime":"2025-10-30T14:35:24.557424Z"},{"reviewer":"OB 1","starRating":"FIVE","comment":"Friendly and attentive staff. Highly recommend. Completed 3 kids exams in under an hour.","updateTime":"2025-10-29T23:22:43.354360Z"},{"reviewer":"S B","starRating":"FIVE","comment":"Very helpful and knowledgeable team, they provide excellent care.","updateTime":"2025-10-25T15:06:03.277504Z"},{"reviewer":"Bill Gordon","starRating":"FIVE","comment":"It was very good visit.","updateTime":"2025-10-24T20:20:17.094090Z"},{"reviewer":"Sara windley","starRating":"FIVE","comment":"Gabriella was amazing!","updateTime":"2025-10-24T16:49:16.796392Z"},{"reviewer":"Tim Gropp","starRating":"TWO","updateTime":"2025-10-23T22:22:16.998300Z"},{"reviewer":"Monica B","starRating":"FIVE","updateTime":"2025-10-22T18:31:35.991908Z"},{"reviewer":"Brianna Zerr","starRating":"FIVE","comment":"Absolutely love the care and professionalism at Pearle Vision - Highlands Ranch. I’ve been coming here for almost 8 years, and cannot speak highly enough of their staff and optometrists. You truly get 1:1 care, no crazy upsells, and walk out smiling.\nThey always go above and beyond, and truly care about each person. Big shout out to Bernie for making the most out of my insurance coverage and explaining everything along the way.","updateTime":"2025-10-22T16:15:29.360976Z"},{"reviewer":"Abigail Cheek","starRating":"FIVE","comment":"Great business! Easy in and out experience and very well taken care of by the staff. Would highly recommend!","updateTime":"2025-10-17T17:25:17.278867Z"},{"reviewer":"Jerry Taylor","starRating":"FIVE","updateTime":"2025-10-15T16:42:35.462016Z"},{"reviewer":"Scientist Wes","starRating":"FIVE","comment":"Dr. Dhaliwal and her entire staff were all amazing! This was by far the best eye exam experience I have had in many years. Thank you!","updateTime":"2025-10-13T06:36:49.586723Z"},{"reviewer":"Jessica Eusebio","starRating":"FIVE","comment":"Great experience all around! Bernie helped my fiancé and I pick out his first pair of glasses and my new glasses! He is incredibly friendly and knowledgeable! Truly cares about the people that come in! Will for sure come back for future needs!","updateTime":"2025-10-11T00:22:08.387124Z"},{"reviewer":"Jamie Novotny","starRating":"FIVE","comment":"I am a first timer with Pearle Vision. Truthfully I went because it's close to home and they take my insurance. I was pleasantly surprised with how absolutely amazing they are! I have only gone to Visionworks my entire life but had to switch insurance and find a new doctor. I had a way better experience here and everyone was so wonderful, especially Bernie! Any question I had, he or my doctor answered and they were so patient with me and beyond kind. They helped me wherever they could. Their bubbly personalities made me feel so comfortable which is much appreciated! I enjoyed their glasses selection as well. Definitely give them a go, you won't be disappointed!!","updateTime":"2025-10-08T22:30:29.491194Z"},{"reviewer":"Duston Voris","starRating":"FIVE","comment":"Outstanding experience they were able to work me in the same day I called and a pleasure to work with!","updateTime":"2025-10-02T16:38:36.688290Z"},{"reviewer":"Travis Akins","starRating":"FIVE","comment":"Bernie was great to work with and I had a couple of adjustments with the Dr which was very helpful.","updateTime":"2025-10-01T15:18:56.461314Z"},{"reviewer":"Jerry Gutierrez","starRating":"FIVE","updateTime":"2025-10-01T15:01:38.474690Z"},{"reviewer":"Chris Poltl","starRating":"FIVE","updateTime":"2025-09-18T15:15:25.289899Z"},{"reviewer":"Chris Robles","starRating":"FIVE","comment":"Best eye doctor I’ve ever had!! The best staff!!! All in all just an amazing experience!!","updateTime":"2025-09-17T15:45:04.656027Z"},{"reviewer":"Debra Edwards","starRating":"FIVE","comment":"I didn’t have an appointment until October 7, but I lost my left lens out of my glasses and called to it I could get a sooner appointment and I was able to be seen on Monday! Staff and Dr. were all very helpful and friendly and made me feel very comfortable.","updateTime":"2025-09-17T15:37:15.916706Z"},{"reviewer":"sally nelson","starRating":"FIVE","comment":"Very helpful! Would recommended going there.","updateTime":"2025-09-14T15:50:42.872158Z"},{"reviewer":"Danelle Marcus","starRating":"FOUR","updateTime":"2025-09-14T14:13:40.778427Z"},{"reviewer":"RALPH SORRENTI","starRating":"TWO","comment":"I did not get enough time, with the Doctor with checking out the best lens for my vision. For my left eye she said this is the best we can do. The girls in the front were fine in doing there job.","updateTime":"2025-09-13T14:49:45.905330Z"},{"reviewer":"Nelda Baxter","starRating":"FIVE","updateTime":"2025-08-29T15:27:19.343523Z"},{"reviewer":"Richard D","starRating":"FIVE","updateTime":"2025-08-23T13:00:42.069753Z"},{"reviewer":"Mike Brenneise","starRating":"FIVE","comment":"This was my first appointment having followed Dr. Dhaliwall from Colorado Eye Center. Everyone at the office was very friendly and very helpful! Dr Dhaliwall was great as always! She has always made me feel very comfortable and so very easy and enjoyable to talk to!\n\nMike Brenneise","updateTime":"2025-08-22T23:45:42.353542Z"},{"reviewer":"Chloe Riven","starRating":"FIVE","comment":"Great customer experience from start to finish! 😎","updateTime":"2025-08-14T19:31:11.719989Z"},{"reviewer":"Donna Kaplan","starRating":"FIVE","comment":"All personnel were terrific. Had testing I had never seen before, Trying contacts that are specifically for stigmatism. I had never heard these existed. Highly recommend Pearle Vision in Highlands Ranch","updateTime":"2025-08-14T15:18:27.482385Z"},{"reviewer":"Patricia Drummond","starRating":"FIVE","comment":"I have been very happy with the service. The staff is friendly and competent and the doctor is thorough and knowledgeable, as well as likable.","updateTime":"2025-07-31T15:18:01.034060Z"},{"reviewer":"Gary C-W","starRating":"FIVE","comment":"Got in in less than a half an hour and had night exam and the doctor was very nice and no surprises.","updateTime":"2025-07-20T22:04:36.634908Z"},{"reviewer":"Leila Moon","starRating":"FIVE","comment":"Dr Loomis was great and staff very friendly and good customer service","updateTime":"2025-07-14T14:41:38.660378Z"},{"reviewer":"Ira Artic","starRating":"FIVE","comment":"My doctor wast quick and answer all my questions. Kia was great and the other lady as well. Thank you ! My family will come back.","updateTime":"2025-07-09T15:31:02.760496Z"},{"reviewer":"Adrienne Stengel","starRating":"FIVE","comment":"Even though they always seem busy, I feel welcomed and cared for by the staff! They are helpful in person and on the phone. I'm grateful to have a good place for my families eye care so close to home.","updateTime":"2025-07-05T14:28:21.870840Z"},{"reviewer":"Cristina Rodriguez","starRating":"FIVE","comment":"Great experience all around, great doctor , great staff and very welcoming! Gabriella at the front was amazing and polite. Good customer service is hard to come by nowadays. I will definitely be coming back to this location","updateTime":"2025-06-23T11:16:27.135978Z"}]
