[{"reviewer":"Oz Great","starRating":"ONE","comment":"I know your job is sales but don’t treat me like a fool.\nNo greeting. The people available seemed bothered they needed to help me (I had an appointment) manager didn’t bat and eye. Once they saw my insurance and knew I had money their eyes all lit up. They tried to actually converse and had a different energy. The manger came and was happy and more expressive. She was pushy and selling me high end glasses. I really just wanted nice cheap ones that work. I succumb to pressure very easily (personal issue)\nI forgot the guys name but the one helping my sale didn’t listen to anything I was saying I told him I’d like to have insurance or something to protect my glasee when we were going through billing he played me off and said I don’t need the PEPP. At that point I was done. I wanted to leave I felt very uncomfortable. And said yes to everything because how hungry their eyes looked. I have trouble with social settings so I was just trying hurry and leave that hell.","updateTime":"2025-12-10T18:22:30.453068Z"},{"reviewer":"K","starRating":"FIVE","comment":"It was my first time needing glasses and everyone from the doc to the staff were so amazing! Stacy helped me find the perfect frames that worked with my insurance and I am beyond happy. I can not recommend this place enough. Thank you guys for being so wonderful!!!","updateTime":"2025-11-20T22:49:16.546665Z"},{"reviewer":"Lizz Zumberita","starRating":"FIVE","comment":"I love the new management at Pearle Vision—especially the lower prices and great deals they now offer! Dr. Sanchez is my favorite eye doctor. He’s very professional and takes the time to clearly explain everything about your eyes during the exam.\nStacy is extremely knowledgeable about glasses. She’s always helpful, patient, and detailed—she helped me pick out the perfect pair during my last visit. Lupita is also super friendly and sweet.\nI’ve been coming here for over three years, and I always receive excellent customer service. I always find exactly what I need and want! I totally recommend this place!\n\n-Lizzette","updateTime":"2025-11-07T16:47:30.717579Z"},{"reviewer":"Miguel Vigil","starRating":"FOUR","updateTime":"2025-11-06T22:14:50.023438Z"},{"reviewer":"john boa","starRating":"FIVE","comment":"These guys are amazing - I brought I a very expensive pair that were screwed up by someone else - and these guys fixed ALL the frame issues and I am getting new lenses - done right this time. Super knowledgeable!","updateTime":"2025-11-06T01:17:54.958804Z"},{"reviewer":"TFA Program Manager","starRating":"FIVE","comment":"Efficient and fast! Didn’t beat around the bush! Very helpful and informative!","updateTime":"2025-10-31T21:23:21.378030Z"},{"reviewer":"Biff Baker","starRating":"FIVE","comment":"Stacy saved me! Glasses repaired in less than five minutes.","updateTime":"2025-10-23T18:06:34.519621Z"},{"reviewer":"Heather Clark","starRating":"FIVE","comment":"As a nurse practitioner, I’ve been sending patients to these doctors for years. They are thorough, communicative, and have great bedside manner.","updateTime":"2025-10-23T15:11:16.649197Z"},{"reviewer":"Tara Haley","starRating":"FIVE","comment":"I have been going to this Peal location for years, along with my son and daughter. We all have had excellent service by both doctors and staff, particularly Stacey. Staff is always warm and welcoming. Stacey knows us when we come in and is always very friendly, accommodating, and very helpful. I highly recommend their location.","updateTime":"2025-10-23T14:52:40.903449Z"},{"reviewer":"Becky Blanc","starRating":"FIVE","comment":"Everyone at the Northglenn location ahs been extreemly helpful. I have a very high prescription and so getting it corrected can be tricky. They were friendly and professional about adjusting my lense prescription and really cared that I was satisfied.\nThank you so much.","updateTime":"2025-10-22T23:41:02.833836Z"},{"reviewer":"Sonja Mares","starRating":"ONE","comment":"No greeting when I came in had taken over 25mins between paper work, finding insurance for someone on the phone confusing it for me. The 2 people in the front\nHad no interactions with me greeting wise beside asking information from me without directing it toward me or acknowledgement of a person. Proceed to wait. The dr finally came out 30 mins in total. Had an attitude demanding I go back bc I had then receive an important call asked for a min as I had already waited 30 mins.I proceeded to the back to ask how long the initial appointment takes and was told 30 mins. Which at that point I am livid bc she then proceeded to say she was waiting as I was on the phone. I can’t scroll thru my phone instead of staring at 2 workers who had no customer service and wait 30 mins on her. I proceeded to leave as they all gave snarky comments. The front guy girl and girl dr. Never again rude people and will not recommend people here and will not be back and will make it a point to tell everyone who I come in contact with.\n\n* Let’s clarify there was no other patients in the waiting room out side of one phone call both took while I walked in so please elaborate busy more like no business and clearly you are trying to cover you behind. In reality you guys are an inconvenience on my end waste time rude and clearly can’t take no owner ship of such behavior. Typical white people behavior and will contact corporate till this is resolved. Really someone demanding adults to abide by what you say like you’re someone ( per the heavy set female dr.)\n\nThey do get the option of taking reviews off by flagging them for google to do but it will be my personal agenda to let people know such horrible experiences as you guys flagged and got removed your most recent 3 to 4 other patients review because the dr rushed thru & was rude, the front staff were talking stuff about patients in front of other patients. Had no good customer service again lack of acknowledgment to patients with questions instead of answering them just ignored completely.\n\nI will use any platform to continue to leave a review well deserved and needed for other potential clients to see to seek care else where.","updateTime":"2025-10-22T06:52:25.008576Z"},{"reviewer":"WVVYRVRE","starRating":"FIVE","comment":"I came in with broken glasses, trying to get a new pair. But they were able to \"perform surgery\" on my glasses and fix them for me in the meantime while I waited for my new glasses (: thank you so much 10/10 service very friendly staff","updateTime":"2025-09-17T21:04:26.604439Z"},{"reviewer":"Sergio Becerril","starRating":"ONE","comment":"Been with them for years.. Until this last year they been great. Now they seem to loose results an don't respond back even after they said they would for weeks. I've tried for the last 4 month to get my results an all they do is beat around the bush saying they'll call back when they don't. So don't waste your time here. Been loyal for 6 years. An now they just slacking beyond belief. Sadly I keep trying, an to no end Noone picks up","updateTime":"2025-09-04T18:11:50.268782Z"},{"reviewer":"Francisco Zepeda (Cisco419)","starRating":"ONE","comment":"Need to update store hours","updateTime":"2025-09-04T00:12:15.408748Z"},{"reviewer":"Charla Whisenand","starRating":"FIVE","comment":"I am visiting in the Denver area and the lens of my glasses came out. A friend took me to the Pearle Vision at 10669 Melody Dr. in North Glenn, CO. Dave got me fixed up and on the road in no time!! Super nice, attentive to detail and very personable!","updateTime":"2025-07-18T18:35:25.776436Z"},{"reviewer":"Jason Rice","starRating":"FIVE","comment":"I called at 4:30, was there by 4:45 (15 minutes before closing)\nDave was there to help my daughter get new glasses (her old frames were broken) He trimmed down the old lenses shaped them to fit the new frames! We were out of there by 5:30! Dave's the man he went above and beyond! Staying late after hours, to help my daughter!","updateTime":"2025-07-12T23:55:27.539609Z"},{"reviewer":"Eddie D","starRating":"ONE","comment":"I have never been able to call the office. Every time I try, it just rings and rings. And I've tried many times a day and on different days. The only way to make an appointment is online. The service there is fine, but how can you run a business that you can't call. Get it together Pearle Vision.","updateTime":"2025-07-03T20:27:23.260627Z"},{"reviewer":"Brooke","starRating":"FIVE","comment":"Really amazing experience overall everyone was friendly!","updateTime":"2025-06-11T22:19:36.098737Z"},{"reviewer":"Carlos Rojas","starRating":"FIVE","comment":"I had a pleasure to deal wth Dave absolutely 💯 cust service he should have his own store if u want good service Dave and Danielle his boss was awesome as well u won't regret coming to see them both for perfect vision and service","updateTime":"2025-06-06T22:16:40.376586Z"},{"reviewer":"Candy Wiggins","starRating":"FIVE","comment":"Highly recommend this location with extremely helpful and kind people. Great selection of glasses.","updateTime":"2025-04-30T23:53:13.204664Z"},{"reviewer":"Jesus Venzor","starRating":"ONE","updateTime":"2025-04-28T18:36:45.351661Z"},{"reviewer":"Billy Coyle","starRating":"FIVE","comment":"I got my glasses quick and the people there are very helpful and knowledgeable. They really took the time to make sure I had a good fit. I’m very pleased with the service! It also made me realize how terrible their competitor Bright Vision Clinic is in comparison.","updateTime":"2025-01-30T11:48:13.219870Z"},{"reviewer":"Gina Grimm","starRating":"TWO","updateTime":"2025-01-16T06:30:48.459607Z"},{"reviewer":"Bonnie Barcelo","starRating":"FIVE","updateTime":"2025-01-15T17:45:47.025593Z"},{"reviewer":"Ash Obermeyer","starRating":"FIVE","comment":"Always friendly and helpful","updateTime":"2024-12-20T23:24:14.877928Z"},{"reviewer":"J V","starRating":"FIVE","comment":"Esther is absolutely fantastic. I broke my glasses today and did a call around of various places. She assured me that she would get it handled the same day. She had me in a new pair in a few hours.\n\nShe is wonderful to work with, honest, professional, and knows her product. I would absolutely recommend her to anyone.\n\nThanks you Esther, you made what was a stressful situation so much better.","updateTime":"2024-11-23T22:43:28.566464Z"},{"reviewer":"Jennifer Kindred","starRating":"ONE","comment":"I brought my glasses in to be adjusted. They broke them. They refused to admit they broke them during the adjustment - claiming instead that the hinge was broken - and blatant lie because if it were broken when I arrived they would have noted that OUT LOUD before disappearing for 30 minutes with my frames.\n\nI called back the next day to find out what they were going to do to replace or repair the damage and suddenly Adam and Ester can work together to create a ruse when it suits them. The mental gymnastics in this office are incredibly clear even with my broken frames.\n\nHeather Alder, the doctor is fantastic, and it's a shame the office is staffed by muppets.","updateTime":"2024-11-20T23:00:23.385685Z"},{"reviewer":"Joanna Johnson","starRating":"FIVE","comment":"My husband’s eyeglasses broke on a Saturday while at work. Pearle Vision sent another pair express mail by Monday. They went above & beyond for us. We’re so very grateful for them. Absolutely wonderful people.","updateTime":"2024-11-09T20:54:50.957969Z"},{"reviewer":"Gayle Nordeen","starRating":"FIVE","comment":"Got glasses back a couple of years ago, in which I love, I have lost the nose pieces a couple of times and as I bought the glasses there they replaced the nose pads free of charge. Says good service to me. Thank you Pearl Vision","updateTime":"2024-10-29T04:14:48.129645Z"},{"reviewer":"Ayinde Summey","starRating":"FIVE","updateTime":"2024-10-25T04:38:32.163509Z"},{"reviewer":"L T","starRating":"FIVE","comment":"Great work taking care of us for a great price. Really appreciate these folks helping my girlfriend!","updateTime":"2024-09-09T18:55:31.682848Z"},{"reviewer":"John Nguyen","starRating":"FIVE","comment":"This business feels like one that wants to serve their community. I felt welcomed and the workers here seemed invested in their customers. Adam was kind and knowledgeable.","updateTime":"2024-09-07T09:14:52.789277Z"},{"reviewer":"Devin Michon","starRating":"FIVE","comment":"Adam did a really great job fixing my daughter's glasses","updateTime":"2024-08-10T21:11:29.331886Z"},{"reviewer":"Blair Brady","starRating":"FIVE","comment":"Everybody was so awesome! Dr. Sanchez was amazing! Very kind and so patient answering every single one of my questions which made it a great experience. The 2 other guys that I spoke to in the lobby were also fantastic! One was wearing a One Piece shirt which is pretty sick since I love anime 😆 The other one was super helpful and knowledgeable helping me decide what the best options for me were. Ty to the whole team, you guys rock 💕","updateTime":"2024-08-10T02:21:44.590457Z"},{"reviewer":"Reyna Negrete","starRating":"FIVE","comment":"I love how fast and easy the whole process form scheduling to me getting glasses! Dr.Sanchez was great with my eye exam and Stacy was just wonderful explaining the cost of everything! I appreciate the time that Esther took to help me find the perfect pair of glasses. Thank you everyone for making this experience as smooth as possible!","updateTime":"2024-06-13T00:24:35.499885Z"},{"reviewer":"michael sciortino","starRating":"FIVE","comment":"Adam and Dr Sanchez were very professional and helpful. Service was top tier and the turnaround time was so fast! Thanks!","updateTime":"2024-06-08T16:08:59.633703Z"},{"reviewer":"Virna Rodriguez","starRating":"ONE","comment":"Customer service is bad. I went for my very first visit just to find out my appointment was canceled last minute. When I got there the guy said \"oh I called and left a voicemail today\" with no sympathy what so ever. I wished they would of called/txt just like they do to confirm appointments. I wasted time, getting off work earlier, I don't get much service there so calls/voicemails don't come through fast. I had to be reschedule for another 2 weeks. Second time around, was better but only because of the Dr. He explained everything carefully. When ordering my glasses they didn't do the insurance coverage correctly so I payed what I was told it was going to be, a few minutes later I get a called from the other male in the reception letting me know he didn't charge me correctly and I still had a balance due. So, they can followup rightaway for special circumstances...Glasses were supposed to be ready in about 4 weeks. I had to called only to find out my glasses have been there for more than a month, per the lady who answered, again she said \" we left you a voicemail \" no follow up, not a single care for their patients. I'm usually pretty chill and it takes a lot for things to bother me but this place customer service is not it.","updateTime":"2024-06-06T16:20:31.606582Z"},{"reviewer":"Jeremy Webb","starRating":"FIVE","comment":"Amazingly fast and friendly service. Super helpful with repairs. Thank you Adam!","updateTime":"2024-05-28T20:36:06.310578Z"},{"reviewer":"Bailey Balmus","starRating":"FIVE","comment":"Love this place! Esther is amazing and so very helpful. Not only is she so sweet but she knows what she is she doing!!!! Her sense of modern fashion and latest trends is on point but her ability to pair what compliments a persons facial features is outstanding. Also love the front desk guy he’s so handsome and helpful lol","updateTime":"2024-05-26T00:09:27.709197Z"},{"reviewer":"Glitch Mutt","starRating":"FIVE","comment":"My mom came in to get the nose piercing on her glasses repaired and they employees were super helpful and helped her fix her glasses","updateTime":"2024-05-10T19:17:52.972547Z"},{"reviewer":"Corey Sain","starRating":"FIVE","comment":"After buying a great pair of glasses 2 years ago for my now 12 year old, this location has yet to disappoint still today. Such great customer service and quality service from Kenny G & Esther. We will\nonly ever use Pearle on Melody Drive.","updateTime":"2024-05-04T21:21:00.951285Z"},{"reviewer":"Viviana Lopez","starRating":"FIVE","comment":"Esther, is amazing! She gave my son a variety of options, sat down with him and tried them all on. She made sure they fit correctly and gave us tons of options. Definitely pleased and happy with their service! The entire office is very sweet and pleasant.","updateTime":"2024-05-01T18:47:19.045194Z"},{"reviewer":"Jessica Jefferson","starRating":"FIVE","comment":"I had a magical experience at this Pearle Vision. Dr. Adler made me feel extremely comfortable and she cared not only about my prescription but the overall health of my eyes. I had so much fun choosing glasses with Kenny G & Esther! I can comfortably say I found my forever vision provider!","updateTime":"2024-04-27T18:32:05.611218Z"},{"reviewer":"Shannon Aragon","starRating":"FIVE","comment":"I recently visited Pearle Vision for my first pair of glasses, and I couldn't have asked for a better experience. Esther, Adam, Kenny, and Dr. Sanchez were incredibly nice, thorough, and helpful throughout the entire process. Dr. Sanchez's expertise and attention to detail made me feel confident in my prescription, while Esther, Adam, and Kenny provided exceptional customer service. I love the frames the team helped me pick out. I highly recommend Pearle Vision to anyone in need of eyewear, thanks to their outstanding team and top-notch service.","updateTime":"2024-04-15T14:43:18.563828Z"},{"reviewer":"Nathaniel Bellamy Jr.","starRating":"FIVE","comment":"I really appreciate the professionalism given to me by everyone I’ve encountered at Pearle Vision. Their wealth of knowledge and experience is refreshing.","updateTime":"2024-04-13T19:59:35.298284Z"},{"reviewer":"Jennifer Chavez","starRating":"ONE","comment":"I went in for an exam and computer glasses. Dr Sanchez did my exam. A wonderful doctor. The glasses were a joke! I couldn't use them so I took them back for a refund. I was told they wouldn't give me back my money but would redo the glasses. The second try was no better. I took then back to redo for a third time. I spoke with Adam about how it was getting frustrating. He snapped at me with a rude remark. The third time was no better. 3 times to do computer glasses and still they were wrong for my use.\nAfter the third time I stopped going back. I didn't get my money back or usable glasses. Lesson learned.\nI then took the same prescription to Walmart and they made me a perfect pair the first time. Pearle Vision has poor workmanship, poor customer service, and poor warranty/guarantee.","updateTime":"2024-04-13T15:17:07.247296Z"},{"reviewer":"Richard Root","starRating":"ONE","updateTime":"2024-04-08T19:35:57.527136Z"},{"reviewer":"evo8ray","starRating":"FIVE","comment":"Came in for my exam and Esther was a joy! Also very kind and helpful from the moment I walked in and out the door. Aaron was helpful as well. I saw Dr. Adler today and she was so nice and informative. I had such a great experience. Everyone was so nice:) Totally recommend :)","updateTime":"2024-04-02T22:04:50.711766Z"},{"reviewer":"Claudine DeHerrera","starRating":"FOUR","comment":"Super helpful!! Repaired my daughters glasses quickly and very friendly! Thank you!","updateTime":"2024-03-29T17:13:55.968272Z"},{"reviewer":"Ileanne Garcia","starRating":"FIVE","comment":"The lady who helped me today was so nice!! Stacy was amazing at here job and she needs a raise. I brought glasses from online and she helped me check to see if they were correct or not and what i did wrong to reorder them correctly. Thank you","updateTime":"2024-03-25T20:27:03.400924Z"}]