[{"reviewer":"Adrian Molina","starRating":"FIVE","comment":"Had a great experience at Pearle Vision! Earlier this week I accidentally sat on my glasses and bent the frame. I brought my glasses in and Josh had them better than new with in 10 mins. He popped the lens back in and straightened them up.","updateTime":"2025-11-12T20:11:45.702418Z"},{"reviewer":"Stanislav Lobyan","starRating":"ONE","comment":"Found out I was overcharged 4x more for the frame that I purchased. Avoid this place like the plague","updateTime":"2025-11-06T04:54:42.714539Z"},{"reviewer":"Patrick Naughton","starRating":"ONE","comment":"Horrible Pearl vision. This chain is not anything to look forward to in terms of customer service. Very disappointed and it seems as if they have no clue what they are doing. Saddening. Wait time was over 40 minutes with an appointment and staff behind counter were high school kids.","updateTime":"2025-10-30T18:29:17.349280Z"},{"reviewer":"Frank","starRating":"FIVE","comment":"Great experience. The doctor was super down to earth and pleasant to deal with. I didn’t feel rushed at all. He sat and spoke with me like a normal person and let’s be real, most just try to get you out of the seat as fast as possible. I’m 44 years old- I’ve been to countless different types of doctors and honestly, it was a really nice experience. I would definitely recommend it to friends and family.","updateTime":"2025-09-28T01:15:18.701978Z"},{"reviewer":"Douglas Armstrong","starRating":"FIVE","comment":"Quick and easy. Worked through issues with insurance. Bought 3 pair of glasses for less than what we paid for 2 pair last year.","updateTime":"2025-08-29T22:10:42.517523Z"},{"reviewer":"Alyson German","starRating":"FIVE","updateTime":"2025-07-29T21:29:04.406953Z"},{"reviewer":"WGINSBERG","starRating":"FIVE","comment":"We had the best experience getting 4 pairs of glasses repaired. Our technician was Josh.\nHe was patient, knowledgeable kind hearted!!","updateTime":"2025-07-17T18:49:15.830154Z"},{"reviewer":"Tim Spahn","starRating":"FIVE","comment":"I was able to get a same day eye exam appointment, and Dr. Morovati and the staff were very friendly and helpful. They made everything very easy. Highly recommended!","updateTime":"2025-07-04T17:07:31.943259Z"},{"reviewer":"Brittany Huspeni","starRating":"FIVE","comment":"Needed sunglasses for my Italian vacation, I have never splurged on prescription even though I needed them! I was cutting it a little close on timing. They had a great selection. Then helped so much with picking the right type of lenses to arrive on time, be in budget, but be effective for my terrible prescription! Great experience, adore my sunglasses!","updateTime":"2025-06-08T17:31:56.037124Z"},{"reviewer":"Stephanie Burkett","starRating":"FOUR","comment":"I've been coming to this location for at least 7 years. I absolutely adore Dr. Dixon and he's really the only reason I return. The location is clean and bright, lots of high end designer frames to choose from.","updateTime":"2025-05-22T16:44:58.165446Z"},{"reviewer":"lisa hager","starRating":"FIVE","updateTime":"2025-04-23T23:16:47.831995Z"},{"reviewer":"Mako Kenova","starRating":"FIVE","updateTime":"2025-04-03T18:03:15.738443Z"},{"reviewer":"Melissa Herzog","starRating":"FIVE","comment":"Update. Fifth year with Dr Dixen and Pearl Vision. They resolved an issue with my new glasses and I am thrilled. Best customer service! I have brought in four family members and we will continue to be loyal customers! Thank you to all of the staff and Dr Dozen.\n\nPhenomenal service from Dr Dixen. Professional, compassionate and friendly. Glasses arrive quickly. Excellent communication and follow up from staff. I have been coming here for approximately 4 years. The best!","updateTime":"2025-03-07T22:46:19.459608Z"},{"reviewer":"Jack DeZ","starRating":"FIVE","comment":"I ran out of contacts but needed them for the weekend. After I booked an appointment the following Monday, Josh was nice enough to provide me with a five day supply so that I could have them on the weekend. Nice people and excellent customer service!","updateTime":"2025-02-22T00:26:19.033716Z"},{"reviewer":"J L","starRating":"FIVE","comment":"Josh saved my day ! My glasses got bent I couldn’t see correctly and I walked in and he got them straighter out quickly and I was on my way . Kudos ! You rock Josh.","updateTime":"2025-02-18T14:41:28.705804Z"},{"reviewer":"Renee Sun","starRating":"ONE","comment":"They messed up my appointment multiple times, double booked, I had to go there again couple of times but it was still messed up.\nPlus they just do some regular checks even my eye sight is blurry, no advice, the eye wear they prescribed did not help at all. Suggest find some other doctor, couldn’t be worse than this. I don’t understand why there are many 5 stars reviews, are they even human reviewers ?","updateTime":"2025-02-03T16:52:53.500146Z"},{"reviewer":"Robyn Buschar","starRating":"FIVE","comment":"Joshua has taken such good care of my Father, I had to write this review to acknowledge him. It takes a lot for my Father to be comfortable in any medical setting but somehow Joshua had the patience and understanding to accomplish just that. He was able to get new glasses, which he has needed for over 10 years! Not only that, but Joshua has helped him dial in the glasses to make them perfectly comfortable. My Father is not a great communicator but Joshua was able to extract the right information from him to be able to get him what he needed. Thank you!","updateTime":"2025-01-30T17:20:24.810386Z"},{"reviewer":"Kathy Calton","starRating":"FIVE","comment":"Final update: Amanda was great and very helpful! She helped to resolve all my challenges! Thank you\n\nUpdate: Amanda called to help with a solution hence I will move the score up. More to come! Thank you!\n\nSorry I don't think that it is fair that you have to get your prescription from this place, and that it is the only place that i can order my contacts from. I did pay for the the exam with them and should be able to get my prescription anywhere. The Exam and prescription should be good for a year but they would not do anything to help me unless I made paid for another exam. I still have 3 months left on my prescription. I have not heard of such craziness and the girl had ZERO interest in coming up with a solution. I guess their customers are not important to them.","updateTime":"2024-12-23T16:39:20.098272Z"},{"reviewer":"Alcy Clark Smith","starRating":"FIVE","comment":"Quick and easy to make appointments - online or over the phone. Dr. Morovati and staff are all so kind, friendly, and helpful - they were more than willing to answer any and all questions.","updateTime":"2024-11-23T22:47:11.136850Z"},{"reviewer":"Aryex LLC","starRating":"FIVE","comment":"Great staff . They answered all of our questions and everyone was very polite and made us feel welcomed.","updateTime":"2024-09-04T14:18:32.998661Z"},{"reviewer":"G R","starRating":"ONE","comment":"apt canceled after arriving at the office.","updateTime":"2024-07-18T18:20:51.845382Z"},{"reviewer":"Doop","starRating":"ONE","comment":"Schedule an appt and then you wait 30 minutes and theyre still not ready yo see you....what exactly is the point of scheduling? Very intrusive questions on their forms too for just getting eyes dialated and are not upfront about cost as well. Go elsewhere in my opinion","updateTime":"2024-04-25T20:25:35.776172Z"},{"reviewer":"Bob Forgacs","starRating":"FIVE","comment":"Awesome!!! Everyone is so wonderful. Got my frames and lenses here. They did a terrific job. I had an accident and scrapped one lens and bent the frames. Josh did an amazing job adjusting my frames and got them back to new condition. A terrific employee!!! Thank-you!!!","updateTime":"2024-04-17T20:18:47.753918Z"},{"reviewer":"Eric Shand","starRating":"FIVE","comment":"The eye exam was quick and basic . The customer care person Josh, was absolutely wonderful. He took his time explaining everything I needed to know. There was a mistake when he scheduled my eye exam. I had to take time off work to go in, which I did ,but the crew that was working in the store at the time could not get me in, so I just wasted my time. The girl in the store made me reschedule to take more time off of work. When I returned for my second appointment, Josh was there. He was professional and apologetic and was an exceptional representative for your brand. He was patient while he taught me how to put the contacts in which took almost a half hour , so I was appreciative of his patience. Basically, Josh was a rock star for your company even where the mistakes would have upset me he rolled with it like a champion. You as a company should do what you can to take care and praise this gentleman. His professionalism and care will bring you more repeat business.","updateTime":"2024-03-23T05:51:43.504291Z"},{"reviewer":"janet day","starRating":"FIVE","comment":"The friendly, efficient service of all staff was seamless and genuine.","updateTime":"2024-03-01T01:02:08.624572Z"},{"reviewer":"Chanchal Sarkar","starRating":"FIVE","comment":"Less wait time. Very friendly. Answered all of my questions.","updateTime":"2024-02-26T20:44:23.591404Z"},{"reviewer":"Jenine Hopkins","starRating":"ONE","comment":"Honestly a little disappointed with this location. I had an appointment for my daughter and I and was told my daughter was not able to be seen by Dr. Marni Scanlon, as she is 5 years old and cannot read letters. However a year prior, she was seen by Dr. Ben Dixon and he worked with my daughter and was amazing and patient with her. I really wanted to continue to go here, but I do not have the means to continue to go to an office that cannot accommodate my daughter and I at the same time. Dr. Scanlon did not take the time to come into the exam room and explain to me, face to face, why she does not accommodate children. The assistant was becoming visibly frustrated with my questions, so I decided to take my business elsewhere. I repeatedly asked if this situation would affect my vision benefits, as we did not have an exam or purchase frames here.\n\nUpon calling another eye care facility to schedule an appointment, they informed me Pearle Vision had already authorized my vision insurance to purchase frames from them, when we did not participate in an eye exam in the first place.\n\nUsed to be the best place to get an eye exam, but has gone downhill unfortunately. My daughter felt terrible with herself, as if she did something wrong, that she couldn’t get her eyes checked and pick out new glasses.\n\nIf you’re looking for another facility who can help you and your kiddo at the same time, I would recommend Good iSight off of Hess & Parker- they have friendly staff who are willing to help the whole family. Luckily the receptionist told me that she can contact my vision insurance provider and fix the situation, but she answered every question and concern I had with compassion due to my previous visit at Pearle Vision.","updateTime":"2024-01-19T22:22:47.895898Z"},{"reviewer":"Shawn Lockhart","starRating":"FIVE","updateTime":"2023-12-21T13:13:52.018357Z"},{"reviewer":"Taylor Roberts","starRating":"FIVE","comment":"Great doctor, amazing front staff and opticians! I love going here!","updateTime":"2023-12-14T17:42:59.177616Z"},{"reviewer":"Anita Munoz","starRating":"FIVE","comment":"I was impressed how quick they were to see me for my appointment. The tests for glaucoma and the photo picture of my eyes were very easy without dilation. The Optometrist was very friendly and did a great job testing my vision, and interpretating the results of my retinal picture. I think if he noticed a problem he would have referred me.The receptionist was very involved in helping me choose new eyeglasses, and cost.","updateTime":"2023-12-01T02:50:49.315941Z"},{"reviewer":"Regina White","starRating":"FIVE","comment":"They are always great at the parker location.","updateTime":"2023-11-05T02:16:25.427336Z"},{"reviewer":"Nancy Huntsman","starRating":"FIVE","comment":"Great service and enthusiasm to help.","updateTime":"2023-09-22T14:05:47.471372Z"},{"reviewer":"John Spahn","starRating":"FIVE","comment":"Excellent service and staff! I have used many vision services over the years and this business is the very best. I have never been disappointed. My wife and I both love giving our business to this Pearle Vision. Very highly recommended.","updateTime":"2023-09-14T00:06:22.707107Z"},{"reviewer":"Becky Carnevale","starRating":"FIVE","comment":"Just walked in for adjustments to our plastic framed glasses. JOSH helped us out, and did an AMAZING job - no charge! Clean, friendly, helpful.","updateTime":"2023-09-09T17:23:55.386083Z"},{"reviewer":"Luke Bassett","starRating":"FIVE","comment":"Josh was amazing, very professional. Had two pairs of frames adjusted for free even though we had never been there before. 15 minutes, in and out. A+","updateTime":"2023-09-09T17:23:30.869691Z"},{"reviewer":"Jane Nasharr","starRating":"FIVE","comment":"Josh was FABULOUS! Greeted me immediately and help me with my sunglasses that needed adjustment. What a terrific experience. I will be back for my prescription and contacts. It's nice to have such friendly service. Josh you ROCK!","updateTime":"2023-09-02T03:49:06.419927Z"},{"reviewer":"Tasha Nunez","starRating":"FIVE","comment":"I went in today for just a contact lens exam and hoping to get another appt for new glasses BUT they informed me that I didn't have to and that I could do both at the same time! I was delighted to hear that! The Dr was super sweet as was the entire staff. They were kind and very informative every step of the way. Especially Josh, he went way above and beyond to help me out. 10 out of 10 would definitely recommend to anybody looking for a great place to get glasses and/or contacts!!!\n\nThe reviews saying that the people here are rude are absolutely wrong. My guess is the people who had a \"bad\" experience were the rude ones. Treat people how you would want to be treated, that's all I'm saying.","updateTime":"2023-08-26T00:08:35.699805Z"},{"reviewer":"Niteesh Bharadwaj Kusumba","starRating":"FIVE","comment":"Wonderful service. Highly recomend going here. Pleasant and welcoming staff.","updateTime":"2023-06-14T20:56:12.399802Z"},{"reviewer":"Lisa H","starRating":"FIVE","comment":"Dr Dixon and the staff are friendly and knowledgeable. Have been going here for years and have no plans of going elsewhere.","updateTime":"2023-05-30T01:00:58.615938Z"},{"reviewer":"Michael Karp","starRating":"FIVE","comment":"The Staff and Doctor were great and very caring throughout our visit. No pressure to purchase frames.","updateTime":"2023-05-07T16:30:20.116019Z"},{"reviewer":"Julienne DiBella","starRating":"FIVE","comment":"Everyone here, but especially the doctor (she was so personable), are all amazing! They were so nice, efficient and FUN. I will definitely be back every year!","updateTime":"2023-04-14T22:50:51.044037Z"},{"reviewer":"Sumir Chawla","starRating":"ONE","comment":"This is the worst place to get your eyes checked. I have been living in Denver since last 8 years and recently moved to Parker. Our family goes for an eye check up every year. Since we moved to Parker, we started finding a good eye care center near our home. Based on google reviews, we thought this place would be the best and we took an appointment. This is my second eye care center in Denver. I was very satisfied with the first one I had in Greenwood Village. I would say Pearle Vision is the worst. The ladies sitting at the front desk dont talk properly and they think that they are the next president of America. They are not humble. After getting the vision checked for my wife and getting lenses, she started feeling headache. Obviously the number was not measured correctly. She went back to the old Optometrist and vision measured was obviously wrong. She got the new lenses. Similar thing happened to my son, he got glasses but started feeling pain as the glasses were pretty tight and he highlighted at the time of delivery but the lady at the front desk told it is quite normal even though my son developed blood clot on top of ear. They did mention if you post a good Facebook review, they give 40% concession and not I understood why it shows 4.6. I dont rate even 1 and wont recommend anyone going here for eye checkup.","updateTime":"2023-03-15T23:45:12.701393Z"},{"reviewer":"James","starRating":"ONE","comment":"Poor customer service suggest to go elsewhere. Representative lacked customer service skills, seemed completely dissatisfied with the job.","updateTime":"2023-01-27T12:24:14.240256Z"},{"reviewer":"Lauren Sanchez","starRating":"ONE","comment":"Appalling customer service with no accountability or sincere apology received from the optical assistant, Mia, OR the owner, Dr. Ben Dixon. After arriving on time for my eye exam, I waited 45 minutes to be seen. In retrospect, this was the first sign that customer care is not a priority at Pearle Vision. I was then referred to Mia, who would supposedly inform me of my options for prescription glasses. I was a repeat client who had previously purchased glasses here with all of the add-ons, and I only needed a simple back-up pair this time. Each time I firmly declined additional, expensive add-ons, Mia became more passive-aggressive and was clearly aggravated that she was not able to \"upsell\" me. I then asked if she was able to give me a trial pair of contacts given one of my lenses had fallen on the floor and was lost during the exam. She immediately disregarded my request and said it would not be possible with no attempt to ask the Doctor or offer any alternatives. In fact, she proceeded to say my contacts were \"old anyways.\" I was completely shocked by her comment and corrected her statement given it was a fresh lens replaced THAT DAY. I stated I would not be purchasing the glasses from her and would pay only the cost of the appointment. She abruptly stood from her chair stating \"I don't need this - I'll take your payment upfront!\" I was stunned by the complete change in her behavior, the absence of self-control in her professional workplace, and worst of all, NO intervention from other staff or the Doctor on-call. The entire situation was permitted to escalate and Mia continued to respond with a disrespectful and inappropriate tone claiming my mother and I were \"rude\" customers. The whole situation was unbelievable and after taking the proper channels to communicate the incident with the business manager, Amanda, and Dr. Ben Dixon, there was no sincere attempt to rectify the situation. We even sent a detailed letter describing the situation to Dr. Ben Dixon, which was ignored, and after several weeks, we called to follow up and he had to READ THE LETTER on the phone for the first time. Empty apologies were all that was offered, which forces me to continue escalating this complaint to corporate Pearle Vision and other avenues as necessary. I'm extremely disappointed by the lack of accountability in this office. I DO NOT recommend this office AT ALL if you expect to encounter a customer-focused environment or any caliber of client care.","updateTime":"2023-01-16T21:08:15.117619Z"},{"reviewer":"Steph & Chris Guerrero","starRating":"FIVE","updateTime":"2022-08-17T05:14:37.235131Z"},{"reviewer":"Tyler Wayne","starRating":"FIVE","comment":"Dr. Dixon is great! The opticians are terrific, as well!","updateTime":"2022-07-18T21:23:28.517417Z"},{"reviewer":"Free Man","starRating":"FIVE","comment":"great place - easy fast and quality service.","updateTime":"2022-07-16T23:47:14.495880Z"},{"reviewer":"Tomer Saban","starRating":"FIVE","comment":"Great service. Quick appointment schedule.\nTeam is very nice.","updateTime":"2022-05-16T23:21:05.905592Z"},{"reviewer":"Marlene Pacheco","starRating":"FIVE","updateTime":"2022-01-05T05:16:59.602156Z"},{"reviewer":"Daily Dopamine","starRating":"FIVE","comment":"I love this place. The doctor and staff are wonderful, and know what they're doing. Sometimes there's a wait because...get this...it's a good place to go for your eye needs. Would recommend to others.","updateTime":"2021-12-02T05:55:04.595911Z"}]
