[{"reviewer":"Chuck D lombardo","starRating":"ONE","comment":"Bought 2 pairs of premium glasses for this location and after Receiving them I wasn’t able to see up close but only far away as my prescription required. I went back in after already spending almost $800 spoke with the original tech she told me for the vision that needed. It would be an additional almost $750 and that there’s nothing she could do about it I explained my last pair of glasses from a different place. I didn’t have this issue and I literally were a fraction of the price. She then referred me to the manager, which was absolutely very rude. Wasn’t concerned about me not being able to see, but only about charging me The additional cost to have my glasses As of now, I have $800 in glasses that are useless. This place has very poor customer service. I highly would not recommend them. About getting the money from insurance and not about their customer, they had no solution besides to charge me an additional 700 and Which is absolutely ridiculous considering my last pair for the same glasses was under $300 with the right lenses","updateTime":"2025-11-13T16:32:47.966757Z"},{"reviewer":"Alyssa Blanco","starRating":"FIVE","comment":"My first visit to this location was an appointment for my special needs 11-year-old daughter. She previously had glasses with a prescription that I was not confident with. After seeing Dr. W my suspicions were confirmed. The prescription was not doing much for my daughter. Dr. W let me know, that even with the highest possible prescription, my daughter was not seeing clearly. She took her time and explained to me that it didn’t seem like there was a structural issue or a prescription issue. For the first time ever, I learned that people could have visual processing disorders. She was unable to directly help us, but she referred us to someone who specializes in pediatric visual therapy. We are so grateful that we stumbled upon her. She didn’t just write a prescription for the sake of a sale, like the last doctor did. She took her time and didn’t rush us when we had questions. We felt like she treated us like family! Although I didn’t get the names of all the staff members, everyone was super helpful not only with their interactions with me, but as I observed their actions with others. I understand that provision is a large company but this location didn’t just make me feel like a number. Everyone at the office deserves a raise because you don’t find this type of customer service anymore.\n\nMy second appointment was for myself and it went about the same way! This is the only place that we will be going from now on.\n\nTo the team: Keep up the great work !!","updateTime":"2025-10-16T12:37:08.549757Z"},{"reviewer":"Emily Frank","starRating":"FIVE","comment":"Pearle Vision staff was excellent. Very helpful with feedback when selecting my frames. Helped me pick the best options for my personal situation!","updateTime":"2025-10-11T16:44:58.567683Z"},{"reviewer":"Cori Knightly","starRating":"FIVE","comment":"Tina Perez was extremely patient, & helpful!","updateTime":"2025-10-08T21:17:25.192940Z"},{"reviewer":"Ian Bruckerl","starRating":"FIVE","comment":"Mary and Team made getting my first eye exam a complete breeze.! Super easy and fun thank you for helping me see clearly.","updateTime":"2025-10-02T19:27:10.268596Z"},{"reviewer":"Lazaro Brunet","starRating":"FIVE","comment":"Amazing place all the way from Stacey to Dr. Wadowska the whole staff was incredible, I needed an appointment ASAP same day, no one in the cape had one specialty on a Saturday and Pearle Vision made it happen thank you very much.","updateTime":"2025-09-27T19:52:32.347874Z"},{"reviewer":"Dominik","starRating":"FIVE","comment":"I recently had an eye exam and was very impressed with the tech (I believe her name was Stacy) and the Dr. W. I felt that both of them took their time to answer all my questions. The doctor was very thorough and kind! She also gave me hand outs to take home. I will definitely be returning next year!","updateTime":"2025-09-25T22:14:04.917815Z"},{"reviewer":"indira Izquierdo","starRating":"FIVE","comment":"(Translated by Google) Very good service, excellent attention, My Tina very professional\n\n(Original)\nMuy buen servicio ,exelente la atencion ,Mis Tina muy professional","updateTime":"2025-09-18T14:45:30.618682Z"},{"reviewer":"Craig Fox","starRating":"FIVE","comment":"I had a problem with my glasses and stopped in to Pearl Vision, on Pine Island Rd, near Dunkin to have it addressed. Mary was the person who helped me. To put it simply, Mary was just Awesome!! She identified the issue, provided me with options, saved me a lot of money and resolved the issue quickly at a minimum inconvenience to me. I highly recommend you consider Pearl Vision for your vision needs. Thank you very much Mary. You and the staff were just great.","updateTime":"2025-09-11T17:55:01.736944Z"},{"reviewer":"Elliot Broders","starRating":"FIVE","comment":"Stacey, Travis and Dr. W are all fantastic. Knowledgeable, friendly, and welcoming! Would highly recommend!","updateTime":"2025-08-30T15:02:41.662676Z"},{"reviewer":"Ang A","starRating":"FIVE","comment":"What a lovely experience! Needed Mom’s glasses adjusted and Mary took care of everything in a professional, pleasant and speedy 5-minute visit. It’s great to know they’re so customer service focused and understanding. 5 star service","updateTime":"2025-08-20T16:04:23.965782Z"},{"reviewer":"Angie Salinas","starRating":"FIVE","comment":"I transitioned from my ortho k lenses to regular contacts with this office, I appreciate the time and the amount of squeeze ins they did for me to be able to see again!","updateTime":"2025-08-14T17:00:02.120985Z"},{"reviewer":"Robin Mizaur","starRating":"FIVE","comment":"The Staff and Doctor are amazing and caring!","updateTime":"2025-07-25T15:23:17.557778Z"},{"reviewer":"DVS13","starRating":"FIVE","comment":"If you want great service at a fair price, then this is the place for all of your all of your vision needs!!!!!","updateTime":"2025-07-12T15:02:34.909686Z"},{"reviewer":"Nunya Business","starRating":"FIVE","comment":"Got my eyeglasses and prescription COSTA Sunglasses here. Great service, polite and quick! Walked in today asking if they could replace me prescription lenses in a new Costa frame. They did it right their for me free of charge! Couldn’t be happier 😎😎😎😎","updateTime":"2025-07-10T21:23:58.799038Z"},{"reviewer":"Brad Loucks","starRating":"FIVE","comment":"I have been a client of this location for a few years now. A couple of different doctors in that time frame but all have been knowledgable, friendly and helpful. Much of the support staff has stayed the same during this time. Everything from buying retail items to last minute eye appointments have been great. 5 stars!","updateTime":"2025-06-16T21:41:13.225248Z"},{"reviewer":"Tina Senicola","starRating":"FIVE","comment":"New glass experience awesome . New glaases great..today.had nose piece adjusted after getting them . MARY THE BEST\nHIGHLY RECOMMEND THIS TEAM AND BUSINESE","updateTime":"2025-06-14T17:24:23.322996Z"},{"reviewer":"Leah Marr","starRating":"FIVE","comment":"Best experience i’ve ever had. I recently moved from Chicago and was having trouble getting my records. Mary was so great and took it upon herself to get my records for me! I couldn’t recommend them enough, the staff is great!","updateTime":"2025-06-09T21:01:56.694862Z"},{"reviewer":"Ella Spencer","starRating":"FIVE","comment":"THIS COMPANY IS AMAZING! the people GREAT. The service FANTASTIC. Especially Mary she was very helpful as well as Stacy! I come here for ALL my eye-care needs. LOVE IT!!","updateTime":"2025-06-09T15:49:27.720489Z"},{"reviewer":"Teress","starRating":"FIVE","comment":"The staff was great the office was very clean and very nice love the upgraded equipment. The doctor was very professional and made me laugh.","updateTime":"2025-06-06T02:09:56.894764Z"},{"reviewer":"stacy calderon","starRating":"FIVE","updateTime":"2025-06-05T15:42:03.744759Z"},{"reviewer":"Sincere Barnett","starRating":"FIVE","comment":"I recently brought my Ray-Ban Meta smart glasses to Pearle Vision on Pine Island Road to have my prescription lenses installed, and I was extremely impressed with the service. The entire experience was smooth, timely, and professional. The team was courteous, knowledgeable, and truly attentive. A special thank you to Tina, she was outstanding and made sure everything was handled perfectly. I highly recommend this location for anyone looking for top-notch optical service.","updateTime":"2025-06-05T15:32:54.056427Z"},{"reviewer":"Donna G","starRating":"FIVE","comment":"I was impressed with everyone in this office. I was trying to find a replacement for prescription sunglasses I lost a while ago. I really liked the frames and wasn't sure I could get that particular one again. The work that went into finding them was most appreciated especially since it took some deep research! Wayne, Stacy, Yanlys, Suzy,Tina and Mary, who I believe is the owner,all had a hand in making sure I didn't leave disappointed. I was also impressed with Dr. W, the Optometrist. She took the time and gracefully answered the many questions I had about cataracts. Her knowledge and comfortable, yet professional demeanor help make my visit a positive one. I \"look\" forward to getting my glasses.","updateTime":"2025-06-04T19:18:09.262032Z"},{"reviewer":"Gabriel Ball","starRating":"FIVE","comment":"Excellent service, nice people!!!","updateTime":"2025-05-31T17:49:11.682280Z"},{"reviewer":"kayla manso","starRating":"FIVE","comment":"I ordered glasses online through DIFF and the lenses just seemed off. I stopped in at Pearle Vision in cape and Wayne was extremely helpful. He adjusted both of my glasses and answered my questions without charging !!! Couldn’t have asked for a better experience and now don’t have to stress about returning through an online service!","updateTime":"2025-05-17T19:52:12.818484Z"},{"reviewer":"Angelo Duca","starRating":"FIVE","comment":"Changed review, Spoke with the actual owner, they are stepping up and gonna fix my glasses, they apologized and are jumping right on it. Finally nice to see a company step up and fix the situation and they were the ones that reached out to me to fix it were as I just was never gonna deal with them again, I've been going here over 3 years now and will continue knowing that they take care of there customers. Thanks for the great service","updateTime":"2025-05-02T20:33:24.297718Z"},{"reviewer":"James Christian","starRating":"FOUR","comment":"Great service combined with competent technicians. I would give five stars but their pricing for glasses seemed on the high side.","updateTime":"2025-04-24T22:50:12.307591Z"},{"reviewer":"Shane Crabtree","starRating":"FIVE","comment":"This was my second time to Pearl Vision. This time to get prescription sunglasses. These guys are the BEST! great customer service and all of the styles you could ask for. I went for it and got the META Ray Ban sunglasses. I am so excited. I Highly recommend Pearl Vision to anyone.","updateTime":"2025-04-18T13:18:43.228533Z"},{"reviewer":"Phillip Keyser","starRating":"ONE","comment":"Our experience with this business has been nothing short of infuriating. We paid for an eye exam and a pair of bifocal glasses for my elderly grandmother — a simple service that turned into a months-long ordeal due to repeated mistakes and complete lack of follow-through.\n\nThe glasses had to be sent back multiple times, dragging the process out for months. During this time, my grandmother was left unable to see properly — an unacceptable and frankly negligent situation for anyone, let alone someone elderly and dependent on her vision for daily life.\n\nAnd just when we thought it couldn’t get more insulting, on the third trip back to correct their own ongoing mistake, they actually tried to sell us a second pair. Yes, they attempted an upsell while still failing to deliver on the original order.\n\nTo top it all off, there was no apology, no accountability — nothing. After months of inconvenience and repeated failures on their part, we were sent on our way unapologetically and unceremoniously.\n\nSave yourself the frustration. This business is disorganized, dismissive, and completely unprofessional. We will never be back — and I wouldn’t recommend them to anyone.","updateTime":"2025-04-17T15:35:42.602907Z"},{"reviewer":"Louann Vallone","starRating":"FIVE","comment":"O.D. Maria Wadowska is wonderful. Dr. Wadowska is thorough with your exam and utilizes all of the latest techniques and equipment. Everything is explained and questions answered happily. Eye exams have been a normal part of my routine for decades, so I am very happy I found her.\nThis office is knowledgeable and very easy to work with. From the receptionist to the doctor and lens technician everyone was easy to work with and clearly explained everything. I would highly recommend this office to anyone needing vision services.","updateTime":"2025-04-15T16:05:28.056693Z"},{"reviewer":"Shannon","starRating":"FIVE","comment":"From making an appointment to ordering the perfect frames and lenses, my entire experience surpassed expectations. Every one I spoke with was kind, professional, and happy to help me. My experience with the physician was actually fun! You are never too old to learn new things! Thank you for going above and beyond.","updateTime":"2025-04-11T23:54:33.187447Z"},{"reviewer":"Joshua Miranda","starRating":"FIVE","comment":"Mary was amazing and was very helpful will be coming back again","updateTime":"2025-04-09T21:42:25.277963Z"},{"reviewer":"chloe m","starRating":"FIVE","comment":"Mary was a helpful wonderful woman. Appreciate the staff for their help would recommend made everything easy!!","updateTime":"2025-04-09T21:37:50.750284Z"},{"reviewer":"Danny","starRating":"FIVE","updateTime":"2025-04-05T19:07:01.578131Z"},{"reviewer":"francisco de la rosa","starRating":"ONE","updateTime":"2025-03-22T17:15:31.278426Z"},{"reviewer":"Angela Nunez","starRating":"FIVE","updateTime":"2025-03-01T04:55:10.125873Z"},{"reviewer":"Ed Daniszewski","starRating":"FIVE","comment":"I was waiting for my glasses for 16 days and was getting a little angry but Susie the owner got ahold of me and said it was an insurance issue and she called me back a few hours later and my glasses were in. Thanks Susie now I can enjoy my vacation. Thanks again.","updateTime":"2025-02-03T18:58:16.763666Z"},{"reviewer":"Giacomo Ciminello","starRating":"FIVE","comment":"When I came in, I was greeted, taken care of in a very professional manner, gave all my information, Met with the Doctor for the eye exam, very courteous and caring, and then Jessica took care of me and showed me glasses, lenses, worked on price,\nShe was exceptional, courteous, knowledgeable of product lines, friendly, easy to talk to, and easy to understand, I am very, very pleased with Pearle, thankful that I found them,\nHighly Highly Highly recommend them !!!!!!!","updateTime":"2024-12-05T20:28:37.576340Z"},{"reviewer":"Lincoln Roberts","starRating":"FIVE","comment":"Our experience was one of professionalism and joy. Everyone in the store was extremely knowledgeable and super friendly. The whole experience was very pleasurable.","updateTime":"2024-11-03T16:23:28.763171Z"},{"reviewer":"Aramis Marquez","starRating":"FIVE","comment":"I just wanna say that Mary was awesome she treated my wife and I like family we felt very welcomed.\n\nShe was very explainable about everything I love the fact that I understood how everything worked and explained the payment detail by detail\n\nThank you Mary you are truly employee of the century","updateTime":"2024-10-24T18:51:29.937534Z"},{"reviewer":"Carolyn Salkowski","starRating":"FIVE","comment":"The optometrist, Dr. Wadowska, has a kind personality and is very easy to communicate with; my new Rx is perfect! The sales team/opticians were remarkable. They are very friendly and helpful, not pushy with sales. Pearle has a nice collection of eyewear. Thanks to Travis for showing me 2 frames that I would have otherwise not tried on. He suggested pairs of frames (with honest advice) and they are very nice...a great fit. Thank you, Travis, I love my new Ray Ban polaroid progressives and my other pair of progressive transitions! He was incredibly helpful and a joy to chat with. The entire team at Pearle in Cape Coral deserves accolades. Thier personalities and knowledge of the optical field are just outstanding. A big thank you to the entire team, you are the best!\nCarolyn","updateTime":"2024-10-24T17:21:01.350156Z"},{"reviewer":"Jamie Bruckerl","starRating":"FIVE","comment":"It was my first time getting an eye exam and glasses and the staff couldn’t have been more helpful. Mary was especially attentive and extremely kind. She was very patient while I picked out my frames and explained my new glasses since I have 3 prescriptions in them and wasn’t sure how I would adjust. I am so appreciative of the wonderful service i received from the staff and the doctor. Thank you all, so much!!!","updateTime":"2024-10-21T18:23:40.352130Z"},{"reviewer":"Tatiana McHugh","starRating":"FIVE","comment":"We have been getting glasses from LensCrafters for years . My hubs has decided to go somewhere else and chose Pearl Vision as it was close to home. Travis was helping us and answered every single question we had. After all.. my hubs said... that this was best pair of glasses he ever gotten in years. Thank you Travis for all your help and knowledge. I ll be coming for my glasses soon.","updateTime":"2024-09-28T15:05:34.127276Z"},{"reviewer":"David Waszmer","starRating":"FIVE","comment":"I needed glasses and contacts. The technician was very friendly during the testing. The doctor was very nice and explained everything during the exam. Mary was very helpful and provided excellent customer service while going over all the options with my insurance for the frames, and lenses. My glasses and contacts came within a week. I'm very happy with my glasses.","updateTime":"2024-09-14T20:04:17.725716Z"},{"reviewer":"D Howland","starRating":"FIVE","comment":"Professional and friendly Dr. and staff. Travis was exceptional and very helpful throughout the process. Highly recommend. Thank you!","updateTime":"2024-09-07T16:27:12.259998Z"},{"reviewer":"Steve Furgerson","starRating":"FIVE","comment":"I recently moved to Cape Coral from Atlanta.\nI had some glasses that had the lenses replaced with progressive lenses. As luck would have it the frames broke. I took the lenses, another pair of same frames and walked into Pearle Vision Cape Coral hoping they may be able to help me.\n\nI was greeted by Jessica and she asked if she could help me. After explaining what happened, she asked if I would like for her to swap the lenses for me now?\n\nWhat???????\nShe was very helpful, professional and friendly.\n\nGuess where I will be going for my eye needs!!!!!!!!!!!!\nThanks Jessica!","updateTime":"2024-09-06T16:36:08.347173Z"},{"reviewer":"CARMEN FUSTER","starRating":"FIVE","updateTime":"2024-09-04T05:40:14.668845Z"},{"reviewer":"Lance Laube","starRating":"FIVE","comment":"Entire staff was wonderful. Mary was so helpful helping us choose our new glasses. The exams were very thorough and covered all the bases. Props to everyone!","updateTime":"2024-07-28T00:48:24.217131Z"},{"reviewer":"Emily Martinez","starRating":"FIVE","comment":"By far the best Eye Doctor I’ve been to. The staff is great and very friendly. The doctor is very welcoming. Great selection of glasses, too.","updateTime":"2024-07-26T18:48:25.328216Z"},{"reviewer":"Xenia Barrabeitg Liens","starRating":"FIVE","comment":"Very professional staff, and clean place. I didn't have to wait to be seen by the doctor, and my glasses were ready in 5 days. I highly recommend it!","updateTime":"2024-07-08T21:17:17.593379Z"}]