[{"reviewer":"Christopher Gingras","starRating":"FIVE","comment":"Ruby Gonzalez was so kind. We needed a quick repair made to a pair of glasses and Ruby was super helpful. Very appreciative of the service. Highly recommend","updateTime":"2025-12-02T18:10:28.722488Z"},{"reviewer":"Ana Oviedo","starRating":"FOUR","comment":"I love all the technology they have in there the girl who to take care of me she was amazing I can don't say the same thing about it other employee I don't know what's his role over there but the whole time I was there he was just and his phone being so loud I wish I could say something to him I'm a supervisor in my work place and this is unacceptable everywhere","updateTime":"2025-11-23T13:41:29.746407Z"},{"reviewer":"Jacqueline Filer","starRating":"FIVE","comment":"Some of my family members need glasses and it was a great experience to have a variety of different name brands glasses to choose from. Everyone there was very professional and friendly. Also, Mr. Chuck was very helpful and patience with us.\n\nThank you!","updateTime":"2025-11-20T17:47:51.458669Z"},{"reviewer":"Cynthia","starRating":"FIVE","comment":"I did not get his name but the gentleman ordering glasses and fitting them is so friendly and helpful. He was extremely professional both times I went in. The first trip I was nearing a meltdown because of the price I was quoted at another store in the mall. He looked at my glasses, quickly checked my insurance plan and helped me order what I wanted that was also in my price point. Such a positive customer service experience!","updateTime":"2025-11-16T00:16:14.256789Z"},{"reviewer":"Barbara Pickett","starRating":"FOUR","comment":"First time I've had a virtual eye exam was just as good as the ones I've had in person store in Gainesville clean staff pleasant good selection of frames with various prices","updateTime":"2025-11-15T20:24:26.901101Z"},{"reviewer":"Shaleena Waldron","starRating":"FIVE","comment":"My visit was amazing. Hands down 5 stars. A couple years ago, I used this office. I decided to come back because of my insurance. Will continue to come back. Caroline was so sweet on the exam side. She was patient and gentle with the tests. I have sensitive eyes and needed extra tries to get the pressure readings. It was pretty smooth sailing after that. I was getting contacts, and haven’t popped contacts in since middle school- so 20 years or so. She was patient while I tried them in and got with the doctor again. Then, on the other side, Ruby was great. Patient, helpful and professional. Helped me pick the best options as far as contacts vs glasses, and ended up with both. Helped me pick out frames and types of lenses and upgrades too. He was friendly to everyone who walked in, and stayed professional across the board. Will recommend to colleagues with the same insurance. Thank you again for all the help! Looking forward to my new glasses when they come in.","updateTime":"2025-11-10T03:47:19.373495Z"},{"reviewer":"Curtis Myers","starRating":"THREE","comment":"To much time waiting on a technician and doctor","updateTime":"2025-11-09T13:37:31.440484Z"},{"reviewer":"Susan Hughes","starRating":"FIVE","comment":"Service was friendly and efficient. They have a good selection of glasses at a range of prices.","updateTime":"2025-11-01T19:01:03.530908Z"},{"reviewer":"Gail Cain","starRating":"FIVE","updateTime":"2025-10-31T18:34:15.509832Z"},{"reviewer":"Thomas G. Bryant","starRating":"ONE","comment":"Having trouble seeing with the glasses","updateTime":"2025-10-30T21:07:06.253153Z"},{"reviewer":"Laken Riess","starRating":"FIVE","comment":"Ruby was awesome! He was professional & really took the time to make sure my appointment went smoothly. He has knowledge of all of the machinery & assisted me from the moment I walked in to the moment I left. Amazing customer service! It was frustrating to find out that I had to do my eye exam via zoom call instead of seeing an in person doctor, but Ruby assured me he will assist with any issues I may have with the new prescription. He even helped me pick out new glasses & answered all of my questions thoroughly! I will definitely be coming back to this location & I hope the company realizes what a great employee they have! Thanks again, Ruby!","updateTime":"2025-10-23T16:52:07.324309Z"},{"reviewer":"Sean Lee","starRating":"FIVE","updateTime":"2025-10-13T16:17:18.724451Z"},{"reviewer":"Melanie Doran","starRating":"FOUR","comment":"Ruby was very helpful. He answered my son's questions when my son had queries on the form filling. I am only not too happy about the front desk not returning my call. My son's insurance requires , besides a referral, an authorization to see an Opthalmologist. I called and left a message more than once!! No response.","updateTime":"2025-10-12T16:00:09.796347Z"},{"reviewer":"Daniel Smith","starRating":"ONE","updateTime":"2025-10-04T18:40:21.768233Z"},{"reviewer":"Jason Poritz","starRating":"FIVE","comment":"Very good customer service and great atmosphere inside.","updateTime":"2025-09-25T16:12:16.680030Z"},{"reviewer":"Shonna Hathcox","starRating":"FIVE","comment":"Wonderful people an amazing experience. An amazing staff","updateTime":"2025-09-25T13:29:32.179284Z"},{"reviewer":"Richard Wang","starRating":"FIVE","comment":"Ruby is very friendly and helped me a lot in choosing the glass frame. He did a wonderful job! I highly recommend him to any customers.","updateTime":"2025-09-18T15:58:41.135220Z"},{"reviewer":"Debbie Forbes","starRating":"ONE","comment":"Everybody was real friendly the way they do. The Doctor and go to see the doctor's a little different. I'd like to do th one-on-one withh the doctor in the room. But I guess everybody's different, but it's okay.had a appointment today with them if I wouldn't call and told him I was running a little late. I would have not known that their machine was broken first, they had the wrong number and said they tried to get ahold of me and had my wrong phone number.Second I drove almost there and found out.I could not be seen it was not the way you're supposed to do business.They had my email address and could have gotten through to me that way, but did not unless my eyes are bothering me.They will not be hearing from me again.","updateTime":"2025-09-13T15:30:29.732721Z"},{"reviewer":"Jenn H","starRating":"FIVE","comment":"Ruby is extremely helpful at pearle vision. Not only was he great when purchasing our family’s glasses, but when a pair of the sunglasses we purchased needed a quick repair he jumped right in and repaired the item.","updateTime":"2025-09-11T12:52:03.664444Z"},{"reviewer":"Laflare Gucci","starRating":"FIVE","comment":"I saw the one-star review on here, but my experience has been completely different. That one star review has to understand that office is understaffed and they are doing the best they can to accommodate every customer in the busy mall. I’ve been by Pearle Vision plenty of times taking myself and my family in for appointments all on different days this year and every time I’ve come in, the staff has gone above and beyond to make sure I was taken care of. From the moment I walked in, they greeted me by name and made me feel like my time mattered. They weren’t just sitting around… they really paid attention and helped me with exactly what I needed.\n\nWhen I had questions about my prescription and lenses, they explained everything clearly so I could understand my options. I never felt rushed, and they made the process simple and stress-free.\n\nIt’s honestly hard to imagine the negative experience someone else described because mine was the total opposite. I left with two sets of lenses on frames that I love and with the confidence that I was in good hands. I’ll definitely be coming back and recommending them to others. I already mentioned to my family to come here because the experience is a lot better than last time.","updateTime":"2025-09-07T12:18:23.954858Z"},{"reviewer":"Open Heart","starRating":"ONE","comment":"I had my eyes checked a few months ago and got a scrip for glasses. The gentleman in the glasses section said he would have to send out my frames if i just wanted the lenses replaced. I couldn’t be without them so I decided to look elsewhere. Today I tried them again. A new man was there, playing in his phone, didn’t get up or ask if we needed anything. He did over hear me mention to my spouse that I would have to turn my glasses in if I wanted to keep the same frames and he said that wasn’t the case, that’s why the other guy no longer works there and that he knows how to take care of the ladies. After trying on several frames, he asked me and another customer if either of us was ready because it was his lunchtime and he’d only be able to help one of us. We left and went to JC Penny where we got excellent service.","updateTime":"2025-09-06T19:38:33.318091Z"},{"reviewer":"Saby Mitra","starRating":"FIVE","updateTime":"2025-09-04T12:34:52.190666Z"},{"reviewer":"Savyasachi Singh","starRating":"FIVE","comment":"My experience with the eye exam was good. The store employees were helpful and nice.\nBut their selection of men's eye-glasses is very limited.\nThey do have a much larger selection of women's frames.","updateTime":"2025-09-02T23:30:55.691546Z"},{"reviewer":"Susan F. Harvey","starRating":"FIVE","comment":"Lori was great, you couldn't of picked a better person to assist the Doctor. Ruby is extremely customer service friendly. My husband and myself had a great experience.","updateTime":"2025-08-31T18:08:59.203948Z"},{"reviewer":"Chris Napier","starRating":"FIVE","comment":"Very caring and attentive to the care of my 93 year old grandmother. They took time to listen and understand.","updateTime":"2025-08-26T12:53:49.385171Z"},{"reviewer":"susan moore","starRating":"FOUR","comment":"The staff was great, however I was not aware that it was Tele dr., had I known I would not have made the appt, I prefer on person, due to my eye conditions. I will follow up, to see how this goes.","updateTime":"2025-08-17T18:00:22.099412Z"},{"reviewer":"Andy Davis","starRating":"FIVE","comment":"08/14/2025.\nRuby was excellent. He understood what was needed straight away and fixed the problem instantly. Happy happy days at Pearl Vision.","updateTime":"2025-08-14T16:18:09.346175Z"},{"reviewer":"LM Johnson","starRating":"ONE","comment":"I debated on whether or not I would even post this or any review. I gave myself time to calm down and think about it rather than letting my anger and frustration get the best of my judgement. I have thought about it and yes, I am posting this as you can see.\n\nMy original exam appointment was in Nov 2024 – the people who were there then were fantastic. The lady who helped with my exam was great. I wish I recalled her name. The virtual exam was a bit weird but we got through it. I am a contacts wearer. Haven’t had glasses since 1993. At my appointment after trying on the newest prescription for me for contacts – It was discovered that I probably need bi or trifocals because the change in vision made it impossible to read my phone while wearing the contacts. So I was given a trial pair of the trifocals. I bought a couple boxes online just to try to get used to them since this was my first time with this type of lens at all. I found that I just could not get used to them. Being as I am near-sighted and work from home, I don’t really wear corrective lenses at home. I don’t need them to read my phone or anything within 10ft, and even then it will depend on what size the letters are. When I am going to events or driving somewhere unfamiliar I will usually wear them. So I finally decided it was just better to get glasses because contacts do expire, and it could be weeks between wearing them when I find I will need them, which feels wasteful. My husband got his eyes checked the same time and ordered glasses. The guy at that desk helped him and was nice and super cool.\n\nSo a few weeks ago I went back into Pearle to finally order my first pair of glasses in 30+years. The person at the desk that I would order glasses with was not the same person from back in November. No big deal, or so I thought.\n\nWhen I asked about frameless, the guy said they don’t carry them. I asked about ultralight frames because I get sinus headaches if something sits on the bridge of my nose that is too heavy. The guy was no help, leaving me to try to figure this out on my own. I basically gave up and just picked something that felt light enough. I was still taken aback by how blunt and rude this guy was. I brushed it off as maybe a bad day or something.\n\nCouple weeks go by, I get a message stating my glasses were in. I went in this past Saturday 8/2, since I live in Ocala. None of the places in Ocala that take our insurance have weekend hours so that is the reason we chose Pearle.\n\nI go into the shop and he tried to show me how the trifocal thing works. I was having a bit of a hard time and I said – mostly just thinking out loud – that maybe I didn’t need the bi/trifocal part since I mostly use these for driving and general events like concerts etc. The guy goes off on me saying I wasted his time and that he went through all that with me at the last visit only for me to say I don’t like them. That I am a 44yo woman and should have said something in the beginning. I was so taken aback by this incredibly insulting conversation that I couldn’t even find the words to reply other than stuttering and apologizing. He said that I have 30 days to fix them. Being that I will be out of town from 8/13-8/27, I didn’t have time to do anything about it so I just left. Figuring I would just live with them because I will NEVER return to that store ever. Even if it means now needing to take a PTO day off just for an eye exam just because I refuse to make the effort to drive to Gainesville to be insulted and belittled by someone half my age. He spent almost ZERO time with me and only just enough to 'fit' my glasses to the order recommended.","updateTime":"2025-08-11T23:05:13.181277Z"},{"reviewer":"Venna Lace","starRating":"FIVE","comment":"Very nice employees.\nKinda weird with the virtual DR\nBut it works I guess😂\nInsanely Pricey though\nDon’t know if I will be buying my glasses there again","updateTime":"2025-08-11T16:54:37.263611Z"},{"reviewer":"Jakari Davis","starRating":"FIVE","comment":"Ruby was excellent, my daughter needed replacement frames. I spent less than 10 minutes in the building because he replaced them so quickly. The staff is incredibly kind and efficient.","updateTime":"2025-08-07T14:16:41.816580Z"},{"reviewer":"Glen Vassou","starRating":"FIVE","updateTime":"2025-08-02T02:12:24.743398Z"},{"reviewer":"Brian Ritchie","starRating":"FIVE","comment":"Had A wonderful experience at this particular pearl vision center. Despite only having two people, the place ran like a well oiled machine. They worked very well together.\nYour upfront person Ruby is the perfect sales associate, very personable. I had a lot of fun with him and I believe got the perfect pair glasses for me. Thumbs up to his sales approach. I would definitely recommend this site to my other friends and family, and I will be returning for my next exam","updateTime":"2025-08-01T15:11:42.427860Z"},{"reviewer":"Jake Long","starRating":"ONE","comment":"Horrible, they order the wrong prescription, then had to wait more time. They NEVER pick up the phone. Never going back.","updateTime":"2025-07-29T20:06:24.950454Z"},{"reviewer":"Charles Beyer","starRating":"TWO","comment":"it took setting three appointments going to all three and waiting at least 35 minutes each time to be able to finally be seen via Teladoc for my eye doctor. Also something they’re not going to tell you because they don’t have an actual eye doctor on Site they cannot dilate your eyes so you will have to pay the extra almost $40 for them to not have to do that. I wish I had known that upfront. They also have a 3% service fee on all credit transactions which again would’ve been nice to know upfront. I ended up taking my new prescription. I got from here to Lenscrafters to get the actual frame I wanted.","updateTime":"2025-07-24T12:43:39.463567Z"},{"reviewer":"Steve Landis","starRating":"FIVE","comment":"Excellent service and support.","updateTime":"2025-07-24T12:35:38.009986Z"},{"reviewer":"Jerald Cheesborough","starRating":"FIVE","comment":"Laure and Ruby were both great to work with. Very professional and accommodating. Definitely recommend to anyone looking for a new eye care center!","updateTime":"2025-07-19T15:56:46.472426Z"},{"reviewer":"Pedro Perez","starRating":"FIVE","updateTime":"2025-07-11T01:09:24.943249Z"},{"reviewer":"Don Muddiman","starRating":"FIVE","comment":"Very professional","updateTime":"2025-07-10T17:50:37.951737Z"},{"reviewer":"Kirk Holmes","starRating":"FIVE","updateTime":"2025-07-10T12:51:25.910627Z"},{"reviewer":"Sandra Lee","starRating":"FIVE","updateTime":"2025-06-29T13:13:09.486896Z"},{"reviewer":"Nancy Durham","starRating":"FIVE","updateTime":"2025-06-22T02:56:15.206807Z"},{"reviewer":"Ivonne Merced","starRating":"FIVE","comment":"Excellent service with a smile and very educated.","updateTime":"2025-06-21T17:59:38.222634Z"},{"reviewer":"Curtis Pope","starRating":"FIVE","comment":"The staff was very helpful and they were very nice.","updateTime":"2025-06-21T15:37:28.738276Z"},{"reviewer":"Zipora White","starRating":"FIVE","updateTime":"2025-06-09T12:47:50.025559Z"},{"reviewer":"Tamara Davis","starRating":"FIVE","comment":"Laure and Ruby were absolutely the Best! The medical staff and customer service totally excellent. The quality and experience far exceeded all expectations. I recommend this location!!","updateTime":"2025-06-06T15:17:37.887276Z"},{"reviewer":"Mike Perkins","starRating":"FOUR","comment":"I hope the glasses I haven’t yet received as of now, provide better clarity than what I experienced during the eye exam. Although I could read the lines on the chart, I stated they still appeared somewhat blurry. I did purchase frames and lenses, but the selection was limited, so I wasn’t able to get exactly what I was looking for. That said, the service was excellent—the staff were very friendly and professional.","updateTime":"2025-06-06T11:12:28.439357Z"},{"reviewer":"Wendy Echevarria","starRating":"FIVE","comment":"We had such a great experience at Pearle Vision! Ruby helped us straighten out our glasses on a whim, and we appreciated him so much. He was kind, quick, and super helpful. It’s rare to find that kind of service without an appointment—thank you, Ruby, for going above and beyond!","updateTime":"2025-06-05T21:20:50.097056Z"},{"reviewer":"Ana Shaw","starRating":"FIVE","comment":"My son’s glasses were made with an incorrect prescription. Ruby the manager provided exceptional customer service, made it right, and was efficient at getting things fixed.","updateTime":"2025-06-05T18:55:37.542849Z"},{"reviewer":"Jeremy Brinson","starRating":"FIVE","comment":"In and out in under an hour. The new process they're using is definitely a step in the right direction, and the staff were professional and welcoming.","updateTime":"2025-05-29T23:01:24.789897Z"},{"reviewer":"Ginger Stegall","starRating":"FIVE","comment":"The Pearl Vision in the Mall in Gainesville, Florida run by Ruby Gonzales has a male employee who repaired my glasses by putting a new screw in the arm of the glasses. He was kind and very skilled and helpful!","updateTime":"2025-05-26T18:18:26.989154Z"}]
