[{"reviewer":"Lawson Robinson","starRating":"ONE","comment":"This was the absolute worst medical experience I’ve ever experienced in my life! Around the middle of February 2026, I scheduled an eye exam with them. I’m from Orlando &, normally use Lenses Crafters however, the eye doctor that operates in the Gainesville store didn’t take Cigna insurance. I also wanted to purchase the new Ray Ban Meta Displays. I have gen2 non prescription that I ware with my contacts &, I’d planed to upgrade &, get them in prescription &, give my wife the old pair. Pearle Vision advertised that they carried the Ray Ban Meta’s &, they excepted Cigna insurance. When I entered the store &, made my way to the back where the optometrist is located, I noticed the Meta display. I asked the clerk (a young Latino male) sitting at one of the tables , “are these the new Meta’s?” He said yes. There were two different styles &, I went to grab the ones that didn’t look like Ray Bans. He replied, “you can’t get those in prescription but, the Ray Ban version you can.” I told him that I already had GEN2 &, planned to upgrade &, give the older version to my wife. He said he had GEN2 as well. I went on back &, had my eye exam. After the exam I sat down with him to order both what I was lead to believe were the Ray Ban Meta Displays &, 6mths worth of contacts. He even said he was giving me a discount. The following week I noticed I had a text from Pearle notifying me that my glasses were in. When I arrived the next day the first thing I asked him before he went to the back to retrieve the glasses was, were my contacts in? My prescription is funny so they had to order a pair for me to test &, approve before they ordered the six month supply. He said they hadn’t arrived. When he came out the back &, I opened the box I IMMEDIATELY recognized that these were the same glasses I already have, just in a prescription version! I asked him why did he mislead me &, lead me to believe he was selling me the display version’s ? I told him I wanted a refund! He said no. He then gave me some way out story about the displays not being available to the public &, you had to go to the meta website to order them &, meta has to approve you for the purchase &, you have to go take a class before wearing them. Herring that I again demanded my refund! He began to tell me to quiet down &, then demanded I leave the store &, couldn’t return until they notified me about the contacts. I then threatened to sue &, asked for a business card! As soon as I left the store &, got into my car I goggled their 1-800 customer service line. They have some weird issue with their complaint page (I believe it’s intentional) so I ended up dictating the complaint to the rep however they did email me a confirmation number. I also emailed &, made a complaint to the manager listed on the business card the clerk gave me &, have yet to receive a response from either! Neither have I received my contacts! I have since filed a complaint in Alachua County court Pro Se so, I guess I’ll be seeing them in court in the very near future! This is March 3, 2026 UPDATE! Last Wednesday I received a call from a woman who identified herself as “Ruby” out of the Jacksonville office “head of customer services.” They lead me to believe they were ordering the displays &, I was originally suppose to pick both my contacts &, the glasses up in Orlando. Later that week I received a text message notifying me that my contacts were ready but, I had to go back to the Gainesville store to get them. I immediately called the customer services representative back because, that wasn’t the original plan. She told me that the guy who had caused all the problems last day would be Monday &, on Tuesday a manager would be in the store. When I got there they gave me the same run around that the Latino guy had given me. I’m guessing they’ve been served with the lawsuit","updateTime":"2026-03-03T19:32:11.154926Z"},{"reviewer":"Evelyn Rosado","starRating":"FIVE","comment":"Great customer service. Friendly staff. Highly recommend.","updateTime":"2026-02-22T11:56:49.252181Z"},{"reviewer":"Donna Reichert","starRating":"FIVE","comment":"Everyone at Pearl Vision were wonderful and professional.","updateTime":"2026-02-19T14:41:57.652061Z"},{"reviewer":"Eric Cochran","starRating":"FIVE","updateTime":"2026-02-12T20:32:52.600523Z"},{"reviewer":"David Amerio","starRating":"FIVE","comment":"Ruby is amazing. We just moved to the area and needed someone to help with our family’s glasses fittings. Ruby has been great through every step of the process. Come say hi to him and if you need glasses, let Ruby take care of you.","updateTime":"2026-02-10T22:20:44.442551Z"},{"reviewer":"Albert Crowder","starRating":"TWO","comment":"The man up front chase is very misleading and condescending. He was very persistent when it came to me asking to remove a charge and he refused to acknowledge the request. He then immediately went to ask if the problem was the price instead of simply accepting my request to remove it. It took two phone calls and about 30mins before he decided to remove the charge from my frames. Other than him the experience was fantastic.","updateTime":"2026-02-04T01:07:40.374856Z"},{"reviewer":"philip cabigting","starRating":"FOUR","comment":"It good over all. Its just the equiptment needs update or maintenance like the chair for example is torn and some equipment are dusty. Customer service is great though.","updateTime":"2026-02-02T18:33:40.576510Z"},{"reviewer":"Brian Doudna","starRating":"FIVE","comment":"Every one there was very nice and professional. I got the glasses I needed and just waitinf","updateTime":"2026-02-02T14:11:51.286883Z"},{"reviewer":"Shanika Montgomery","starRating":"FIVE","updateTime":"2026-01-31T11:05:50.406504Z"},{"reviewer":"Thomas G. Bryant","starRating":"FIVE","comment":"Having trouble seeing with the glasses","updateTime":"2026-01-29T13:36:51.233002Z"},{"reviewer":"tammie bohmann","starRating":"FIVE","comment":"Great personal experience. Thank you","updateTime":"2026-01-25T20:55:23.260776Z"},{"reviewer":"Jonathan Chatfield","starRating":"ONE","comment":"This year, they want to force me to pay extra for Optomap because they've opted NOT to have a Doc on site. Why would I pay extra for a service that should be included in a standard exam because YOU choose not to put a Doctor in office?\n\nTime to report to the Insurance Commission.\n\nInsurance Contract Violation: If Pearle Vision is an \"In-Network\" provider for your insurance, their contract with the insurance company likely prohibits them from charging patients extra for \"standard\" components of a comprehensive exam. If your plan says dilation is included, they usually cannot bypass that by forcing a paid substitute.\n\nFlorida Consumer Protection: Florida law (FS 463.0135) prohibits practices that \"unnecessarily increase the cost of professional services without a corresponding public benefit.\" Forcing a $30–$50 fee because they chose not to staff a doctor could be argued as an unnecessary cost increase.\n\nIf I could give -1 stars I would. This place took 18 months, 3 exams and literally 13 remakes to get my glasses right. And then still didn't really get it right. Absolute Joke. DO NOT SHOP HERE. Ever.","updateTime":"2026-01-20T16:54:16.251839Z"},{"reviewer":"Patricia Charleston","starRating":"FIVE","comment":"very friendly. Great customer service.","updateTime":"2026-01-19T13:36:55.891370Z"},{"reviewer":"James Jordan","starRating":"TWO","comment":"Did not like the fact that my eye exam was by tele-med. I would rather have an exam by a live person. So impersonal. Felt like I was just a number. Not impressed with there technology. Trying to save a dime may lose customers.","updateTime":"2026-01-17T14:32:30.954750Z"},{"reviewer":"Son - Goko","starRating":"FIVE","updateTime":"2026-01-17T14:01:05.325382Z"},{"reviewer":"Kyle Kuhn","starRating":"FIVE","comment":"Very great and welcoming!","updateTime":"2026-01-16T20:26:19.224407Z"},{"reviewer":"Alan Harmon","starRating":"FIVE","comment":"I've been coming to this store for a few years. Now that Ruby Gonzalez is the store manager it has been amazing! Ruby is always upbeat and positive and does his very best to provide the best service.","updateTime":"2026-01-12T00:53:44.767118Z"},{"reviewer":"Kari Thomas","starRating":"ONE","comment":"The person that was in the office refused to run my health insurance for a possible discount therefore charging me the full price for the exam (over $100). Frames for an 8 year old were over $100 and very few options. I'd suggest going somewhere else for your exam/frames as this location appears to not care about helping families with affordable exams/glasses.","updateTime":"2026-01-05T13:49:30.815753Z"},{"reviewer":"Dean Reineke","starRating":"FIVE","comment":"Rudy and the tech girl I can’t remember her name, they were the greatest!","updateTime":"2026-01-04T13:39:27.749538Z"},{"reviewer":"Jayanna Moore","starRating":"ONE","comment":"I had an absolutely awful experience at Pearle Vision in Gainesville, GA, and I strongly advise anyone considering this location to take their business elsewhere.\nThe receptionists are rude, dismissive, and incredibly unknowledgeable. I was given a prescription that was clearly 5–6 years old, not the new one the doctor had just prescribed. When I returned explaining that I could not see properly and that the prescription on the box was my old one (which I know because I can read and understand prescription details), I was told I was wrong and that they had done nothing incorrectly.\nIt is unbelievable to be argued with about your own vision. Telling a patient they’re wrong when they can’t see and are pointing out a very obvious error is not only unprofessional, it’s negligent.\nTo make matters worse, when I later called to request a copy of my prescription to be emailed or mailed to me, I was told I would have to physically come into the location to get it—despite the fact that this office is over an hour away from my home. This information was completely incorrect. Thankfully, someone from the call center overheard the conversation, stepped in, and sent me my prescription themselves—clearly because the receptionist either did not know what she was doing or simply didn’t want to do her job.\nNo accountability. No effort to correct mistakes. Just attitude and misinformation.\nEven if the doctor is competent, the front desk staff alone makes this place not worth the headache. Poor communication, poor work ethic, and zero respect for patients. Save yourself the frustration and go somewhere else.","updateTime":"2025-12-30T17:39:34.668661Z"},{"reviewer":"Howard Liao","starRating":"FIVE","comment":"Go with Ruby—he provided the best service for me today. I’m very thankful.","updateTime":"2025-12-30T16:36:52.077301Z"},{"reviewer":"Matt Johnston","starRating":"FIVE","updateTime":"2025-12-20T13:57:27.032693Z"},{"reviewer":"Brenda Martin","starRating":"FOUR","comment":"Things went well people were nice. The glasses cost more than I thought they would.","updateTime":"2025-12-18T19:03:29.824927Z"},{"reviewer":"Andrew Fulcher","starRating":"FIVE","updateTime":"2025-12-15T13:41:24.532407Z"},{"reviewer":"Eduardo Castilla","starRating":"FOUR","updateTime":"2025-12-12T17:01:00.539383Z"},{"reviewer":"Steve Landis","starRating":"THREE","comment":"Not the experience I was expecting. I knew in advance the exam would be coordinated remotely but didn't count on (nor did others at the store) connectivity issues. Lots of waiting. And when the exam took place by a remote tech, it felt rushed. In the end I has enough uncertainty that I scheduled another appointment with the VA. In the end the prescription issued may not have been different but the exam was far more comprehensive. As I am transitioning to Medicare and Tricare, I will be using the VA going forward. Thanks.","updateTime":"2025-12-06T12:47:02.086896Z"},{"reviewer":"Christopher Gingras","starRating":"FIVE","comment":"Ruby Gonzalez was so kind. We needed a quick repair made to a pair of glasses and Ruby was super helpful. Very appreciative of the service. Highly recommend","updateTime":"2025-12-02T18:10:28.722488Z"},{"reviewer":"Ana Oviedo","starRating":"FOUR","comment":"I love all the technology they have in there the girl who to take care of me she was amazing I can don't say the same thing about it other employee I don't know what's his role over there but the whole time I was there he was just and his phone being so loud I wish I could say something to him I'm a supervisor in my work place and this is unacceptable everywhere","updateTime":"2025-11-23T13:41:29.746407Z"},{"reviewer":"Jacqueline Filer","starRating":"FIVE","comment":"Some of my family members need glasses and it was a great experience to have a variety of different name brands glasses to choose from. Everyone there was very professional and friendly. Also, Mr. Chuck was very helpful and patience with us.\n\nThank you!","updateTime":"2025-11-20T17:47:51.458669Z"},{"reviewer":"Cynthia","starRating":"FIVE","comment":"I did not get his name but the gentleman ordering glasses and fitting them is so friendly and helpful. He was extremely professional both times I went in. The first trip I was nearing a meltdown because of the price I was quoted at another store in the mall. He looked at my glasses, quickly checked my insurance plan and helped me order what I wanted that was also in my price point. Such a positive customer service experience!","updateTime":"2025-11-16T00:16:14.256789Z"},{"reviewer":"Barbara Pickett","starRating":"FOUR","comment":"First time I've had a virtual eye exam was just as good as the ones I've had in person store in Gainesville clean staff pleasant good selection of frames with various prices","updateTime":"2025-11-15T20:24:26.901101Z"},{"reviewer":"Shaleena Waldron","starRating":"FIVE","comment":"My visit was amazing. Hands down 5 stars. A couple years ago, I used this office. I decided to come back because of my insurance. Will continue to come back. Caroline was so sweet on the exam side. She was patient and gentle with the tests. I have sensitive eyes and needed extra tries to get the pressure readings. It was pretty smooth sailing after that. I was getting contacts, and haven’t popped contacts in since middle school- so 20 years or so. She was patient while I tried them in and got with the doctor again. Then, on the other side, Ruby was great. Patient, helpful and professional. Helped me pick the best options as far as contacts vs glasses, and ended up with both. Helped me pick out frames and types of lenses and upgrades too. He was friendly to everyone who walked in, and stayed professional across the board. Will recommend to colleagues with the same insurance. Thank you again for all the help! Looking forward to my new glasses when they come in.","updateTime":"2025-11-10T03:47:19.373495Z"},{"reviewer":"Curtis Myers","starRating":"THREE","comment":"To much time waiting on a technician and doctor","updateTime":"2025-11-09T13:37:31.440484Z"},{"reviewer":"Susan Hughes","starRating":"FIVE","comment":"Service was friendly and efficient. They have a good selection of glasses at a range of prices.","updateTime":"2025-11-01T19:01:03.530908Z"},{"reviewer":"Gail Cain","starRating":"FIVE","updateTime":"2025-10-31T18:34:15.509832Z"},{"reviewer":"Laken Riess","starRating":"FIVE","comment":"Ruby was awesome! He was professional & really took the time to make sure my appointment went smoothly. He has knowledge of all of the machinery & assisted me from the moment I walked in to the moment I left. Amazing customer service! It was frustrating to find out that I had to do my eye exam via zoom call instead of seeing an in person doctor, but Ruby assured me he will assist with any issues I may have with the new prescription. He even helped me pick out new glasses & answered all of my questions thoroughly! I will definitely be coming back to this location & I hope the company realizes what a great employee they have! Thanks again, Ruby!","updateTime":"2025-10-23T16:52:07.324309Z"},{"reviewer":"Sean Lee","starRating":"FIVE","updateTime":"2025-10-13T16:17:18.724451Z"},{"reviewer":"Melanie Doran","starRating":"FOUR","comment":"Ruby was very helpful. He answered my son's questions when my son had queries on the form filling. I am only not too happy about the front desk not returning my call. My son's insurance requires , besides a referral, an authorization to see an Opthalmologist. I called and left a message more than once!! No response.","updateTime":"2025-10-12T16:00:09.796347Z"},{"reviewer":"Daniel Smith","starRating":"ONE","updateTime":"2025-10-04T18:40:21.768233Z"},{"reviewer":"Jason Poritz","starRating":"FIVE","comment":"Very good customer service and great atmosphere inside.","updateTime":"2025-09-25T16:12:16.680030Z"},{"reviewer":"Shonna Hathcox","starRating":"FIVE","comment":"Wonderful people an amazing experience. An amazing staff","updateTime":"2025-09-25T13:29:32.179284Z"},{"reviewer":"Richard Wang","starRating":"FIVE","comment":"Ruby is very friendly and helped me a lot in choosing the glass frame. He did a wonderful job! I highly recommend him to any customers.","updateTime":"2025-09-18T15:58:41.135220Z"},{"reviewer":"Debbie Forbes","starRating":"ONE","comment":"Everybody was real friendly the way they do. The Doctor and go to see the doctor's a little different. I'd like to do th one-on-one withh the doctor in the room. But I guess everybody's different, but it's okay.had a appointment today with them if I wouldn't call and told him I was running a little late. I would have not known that their machine was broken first, they had the wrong number and said they tried to get ahold of me and had my wrong phone number.Second I drove almost there and found out.I could not be seen it was not the way you're supposed to do business.They had my email address and could have gotten through to me that way, but did not unless my eyes are bothering me.They will not be hearing from me again.","updateTime":"2025-09-13T15:30:29.732721Z"},{"reviewer":"Jenn H","starRating":"FIVE","comment":"Ruby is extremely helpful at pearle vision. Not only was he great when purchasing our family’s glasses, but when a pair of the sunglasses we purchased needed a quick repair he jumped right in and repaired the item.","updateTime":"2025-09-11T12:52:03.664444Z"},{"reviewer":"Laflare Gucci","starRating":"FIVE","comment":"I saw the one-star review on here, but my experience has been completely different. That one star review has to understand that office is understaffed and they are doing the best they can to accommodate every customer in the busy mall. I’ve been by Pearle Vision plenty of times taking myself and my family in for appointments all on different days this year and every time I’ve come in, the staff has gone above and beyond to make sure I was taken care of. From the moment I walked in, they greeted me by name and made me feel like my time mattered. They weren’t just sitting around… they really paid attention and helped me with exactly what I needed.\n\nWhen I had questions about my prescription and lenses, they explained everything clearly so I could understand my options. I never felt rushed, and they made the process simple and stress-free.\n\nIt’s honestly hard to imagine the negative experience someone else described because mine was the total opposite. I left with two sets of lenses on frames that I love and with the confidence that I was in good hands. I’ll definitely be coming back and recommending them to others. I already mentioned to my family to come here because the experience is a lot better than last time.","updateTime":"2025-09-07T12:18:23.954858Z"},{"reviewer":"Open Heart","starRating":"ONE","comment":"I had my eyes checked a few months ago and got a scrip for glasses. The gentleman in the glasses section said he would have to send out my frames if i just wanted the lenses replaced. I couldn’t be without them so I decided to look elsewhere. Today I tried them again. A new man was there, playing in his phone, didn’t get up or ask if we needed anything. He did over hear me mention to my spouse that I would have to turn my glasses in if I wanted to keep the same frames and he said that wasn’t the case, that’s why the other guy no longer works there and that he knows how to take care of the ladies. After trying on several frames, he asked me and another customer if either of us was ready because it was his lunchtime and he’d only be able to help one of us. We left and went to JC Penny where we got excellent service.","updateTime":"2025-09-06T19:38:33.318091Z"},{"reviewer":"Saby Mitra","starRating":"FIVE","updateTime":"2025-09-04T12:34:52.190666Z"},{"reviewer":"Savyasachi Singh","starRating":"FIVE","comment":"My experience with the eye exam was good. The store employees were helpful and nice.\nBut their selection of men's eye-glasses is very limited.\nThey do have a much larger selection of women's frames.","updateTime":"2025-09-02T23:30:55.691546Z"},{"reviewer":"Susan F. Harvey","starRating":"FIVE","comment":"Lori was great, you couldn't of picked a better person to assist the Doctor. Ruby is extremely customer service friendly. My husband and myself had a great experience.","updateTime":"2025-08-31T18:08:59.203948Z"},{"reviewer":"Chris Napier","starRating":"FIVE","comment":"Very caring and attentive to the care of my 93 year old grandmother. They took time to listen and understand.","updateTime":"2025-08-26T12:53:49.385171Z"}]