[{"reviewer":"Tisa Colston","starRating":"ONE","comment":"Rep was more concerned making a sale. If you know a person allowance is less than $200. Why would you suggest $900 frames? You should point a customer in the direction of their budget. I would never ever return. Profit over people is horrible.","updateTime":"2026-02-22T05:18:19.946964Z"},{"reviewer":"Natalya I","starRating":"FOUR","updateTime":"2026-02-21T14:14:49.378257Z"},{"reviewer":"Cale Coulter","starRating":"FIVE","comment":"I was blind but now I see","updateTime":"2026-02-20T22:14:10.471788Z"},{"reviewer":"Brianna Cahill","starRating":"FIVE","comment":"Very nice, very clean ! Top off the line glasses with good pricing","updateTime":"2026-02-14T07:45:41.885827Z"},{"reviewer":"Cynthia Pagan","starRating":"FIVE","updateTime":"2026-02-12T14:07:42.590992Z"},{"reviewer":"Sun Me","starRating":"ONE","comment":"I had a very frustrating experience at Pearle Vision. I went in for a simple glasses exam, but they performed both a glasses and contacts exam without clearly explaining it, then charged me for both. They also tried to quote me much higher prices for contact lenses instead of using my insurance, which actually covers most of the cost.\n\nAfter I questioned the charges, the doctor even attempted to change my prescription, then immediately backed off and said it was fine — which did not inspire confidence at all.\n\nBetween the unexpected charges, lack of\n\ntransparency about insurance, and inconsistent prescription, I left feeling misled and overcharged. I would not recommend this location.","updateTime":"2026-02-12T12:48:43.944889Z"},{"reviewer":"Jose Cabrera","starRating":"FIVE","updateTime":"2026-02-11T14:10:05.558671Z"},{"reviewer":"Maria Cabrera","starRating":"FIVE","updateTime":"2026-02-11T14:09:36.605421Z"},{"reviewer":"Alda Medina Cabrera","starRating":"FIVE","updateTime":"2026-02-11T14:08:50.184473Z"},{"reviewer":"Mirna Irizarry","starRating":"FIVE","updateTime":"2026-02-10T21:20:43.346860Z"},{"reviewer":"Hannah McGaunn","starRating":"ONE","updateTime":"2026-02-10T14:35:02.804534Z"},{"reviewer":"Shan Kumar","starRating":"ONE","comment":"Worst experience. No follow-up at all. Extremely rude employees and a practice manager who acted like they were doing me a favor, yet failed to take accountability. It took a month to receive my frames and glasses. The frames were discontinued, so I was forced to pay for both the frames and the lenses even though I only needed the frames. Expensive products and arrogant employees make this a definite no-go for me. I wouldn’t recommend this place.","updateTime":"2026-02-09T18:58:56.711807Z"},{"reviewer":"Marissa","starRating":"TWO","comment":"First, I want to preface by saying, Dr. Jones was wonderful and is the only reason this review isn’t entirely negative.\n\nUnfortunately, my experience went downhill when it came time to purchase glasses. As a 23-year-old buying my first pair, I relied heavily on the associate helping me to clearly explain the process and costs. I was visibly overwhelmed throughout the process, and while I acknowledge I should have done more research beforehand, I still felt taken advantage of in that moment. The associate repeatedly pushed me toward frames that were over my $150 insurance frame allowance, insisting that the frames fully covered by my “excellent” vision insurance wouldn’t work for me.\n\nWhen I asked questions about pricing, the associate couldn’t clearly explain the charges being added and continued to upsell. After selecting a frame, I was pressured into the highest-tier lens upgrades and told that more basic, affordable lenses were not an option. I was quoted almost $300 out of pocket. It wasn’t until an older associate stepped in that I finally received a clear explanation of the charges.\n\nGiven how overwhelmed I was and how unclear the pricing process felt, I am now requesting a refund. If you’re shopping for glasses at the Pearle Vision in South Tampa, especially as a first-time buyer, proceed with caution. The upselling felt excessive, pricing was unclear, and the experience left me feeling pressured and uncomfortable.","updateTime":"2026-02-09T04:12:08.254875Z"},{"reviewer":"Luvia Dominguez mora","starRating":"ONE","comment":"(Translated by Google) A terrible experience. I had an eye exam and, eight months later, ordered glasses with that prescription. From day one, my vision was terrible: everything was blurry, I couldn't read letters up close, at medium distances (like on a computer), or even the subtitles on TV.\nWhen I went to complain, instead of checking the error, they told me the problem was my eyes, that it had been too long since the exam, that the doctor was \"very good,\" and that supposedly my previous glasses had damaged my eyesight. Basically, they blamed me completely.\nI went to another clinic with the prescription they had given me, and it turned out the prescription was wrong. Instead of admitting their mistake, they refused to repeat the exam without charging me again. They only gave me another pair of glasses \"free through insurance\" to appease me, but the prescription was still incorrect: they had given me a stronger prescription than necessary.\nAt the other clinic, they gave me a new exam, with an even slightly weaker prescription for near vision, and now I see perfectly. My eyes hadn't worsened; the problem was the incorrect prescription from the start.\n\nFurthermore, they constantly contradicted themselves: first they told me the lenses covered by insurance were good quality, and then they said they were poor quality and not even the best. The quality of the lenses was very low.\n\nIn short, it was a complete disaster: incorrect prescription, zero accountability, and poor customer service. I do not recommend this optician. I am considering filing a formal complaint and, if necessary, seeking legal counsel.\n\nReview in English\nVery bad experience. I had an eye exam done there, and eight months later I ordered glasses using that prescription. From day one, I couldn't see clearly: everything was blurry. I couldn't read up close, at intermediate distance (computer distance), or even TV subtitles.\n\nWhen I went back to complain, instead of checking their mistake, they blamed my eyes. They said too much time had passed since the exam, that the doctor was \"very good,\" and even claimed my previous glasses had damaged my vision. Basically, they blamed everything on me.\n\nI went to another clinic with the prescription they gave me, and it turned out the measurement was wrong. They never wanted to repeat the eye exam unless I paid again. They only made me another pair of glasses “for free through the insurance” to calm me down, but the prescription was still incorrect—they had given me more power than I actually needed.\nAt the other clinic, they did a proper eye exam and gave me a slightly lower prescription for near vision, and now I see perfectly. My vision had not worsened; the problem was their incorrect prescription from the beginning.\nThey also constantly contradicted themselves: first they said the lenses covered by insurance were good quality, then later they said they were bad and not high quality. The lens quality was very poor.\nOverall, a complete disaster: wrong prescription, no accountability, and poor customer service. I do not recommend this optical store. I am considering filing a formal complaint and, if necessary, seeking legal advice.\n\n(Original)\nMuy mala experiencia. Me hicieron una prueba de la vista y, ocho meses después, mandé a hacer los espejuelos con esa medida. Desde el primer día no veía bien: todo se veía borroso, no podía leer letras de cerca, a distancia media (tipo computadora) ni los subtítulos de la televisión.\nCuando fui a reclamar, en lugar de revisar el error, me dijeron que el problema eran mis ojos, que había pasado mucho tiempo desde la prueba, que la doctora era “muy buena” y que supuestamente mis espejuelos anteriores me habían dañado la vista. Básicamente, me echaron toda la culpa a mí.\nFui a otra clínica con la medida que ellos me habían dado y resultó que la graduación estaba mal. En lugar de asumir el error, nunca quisieron repetirme la prueba sin cobrarla otra vez. Solo me hicieron otros espejuelos “gratis por el seguro” para tranquilizarme, pero la graduación seguía siendo incorrecta: me habían puesto más aumento del necesario.\nEn la otra clínica me hicieron una nueva prueba, con una graduación incluso un poco menor para la visión de cerca, y ahora veo perfectamente. Mis ojos no habían empeorado; el problema fue la mala medición desde el inicio.\nAdemás, se contradicen constantemente: primero me dijeron que los lentes cubiertos por el seguro eran de buena calidad, y después dijeron que eran malos y no de los mejores. La calidad de los cristales fue muy deficiente.\nEn resumen, fue un desastre total: mala medición, cero responsabilidad y mal trato al cliente. No recomiendo esta óptica. Estoy considerando hacer una reclamación formal y, si es necesario, buscar asesoría legal.\nReview in English\nVery bad experience. I had an eye exam done there, and eight months later I ordered my glasses using that prescription. From day one, I could not see clearly: everything was blurry. I couldn’t read up close, at intermediate distance (computer distance), or even TV subtitles.\nWhen I went back to complain, instead of checking their mistake, they blamed my eyes. They said too much time had passed since the exam, that the doctor was “very good,” and even claimed my previous glasses had damaged my vision. Basically, they blamed everything on me.\nI went to another clinic with the prescription they gave me, and it turned out the measurement was wrong. They never wanted to repeat the eye exam unless I paid again. They only made me another pair of glasses “for free through the insurance” to calm me down, but the prescription was still incorrect—they had given me more power than I actually needed.\nAt the other clinic, they did a proper eye exam and gave me a slightly lower prescription for near vision, and now I see perfectly. My vision had not worsened; the problem was their incorrect prescription from the beginning.\nThey also constantly contradicted themselves: first they said the lenses covered by insurance were good quality, then later said they were bad and not high quality. The lens quality was very poor.\nOverall, a complete disaster: wrong prescription, no accountability, and poor customer service. I do not recommend this optical store. I am considering filing a formal complaint and, if necessary, seeking legal advice.","updateTime":"2026-02-05T17:12:22.659742Z"},{"reviewer":"Janice Blakely","starRating":"FOUR","comment":"My experience was very good","updateTime":"2026-02-02T15:17:38.856520Z"},{"reviewer":"Steven Boyles","starRating":"FIVE","comment":"Archie and Eli were the best! I was so impressed at how fast they took care of newborn with multiple glasses! Super friendly and super professional! Thanks guys! I’ll definitely be back!!","updateTime":"2026-01-31T18:15:51.583587Z"},{"reviewer":"Riley Hansen","starRating":"FIVE","updateTime":"2026-01-29T15:25:08.840926Z"},{"reviewer":"M TORREZ","starRating":"FIVE","comment":"PROFESSIONAL EXCELLENT WORK ETHICS . KIND RESPECTFUL","updateTime":"2026-01-29T14:27:10.830602Z"},{"reviewer":"Candy Melendez","starRating":"FOUR","updateTime":"2026-01-26T17:59:10.036944Z"},{"reviewer":"Emily Espinal","starRating":"FIVE","updateTime":"2026-01-25T04:21:20.896745Z"},{"reviewer":"Sharon Blair","starRating":"FIVE","comment":"Pearle Vision reached out to me via a text message regarding scheduling an appointment for my eye exam. It had been several years. I was able to schedule an appointment for a time good for me. The whole process was seamless. Check in was easy, the exam quick and efficient and picking out frames. I received a call the next day that my glasses were ready. They went above and beyond. I would highly recommend.","updateTime":"2026-01-24T14:44:20.067214Z"},{"reviewer":"Lizza","starRating":"FIVE","comment":"Good experience- doctor was very professional and thorough. Highly recommend.","updateTime":"2026-01-23T18:27:24.200239Z"},{"reviewer":"Steven Young","starRating":"FIVE","updateTime":"2026-01-21T03:05:35.044139Z"},{"reviewer":"Belinda Gonzalez","starRating":"FIVE","comment":"I've been seeking eye treatment and the Pearle Vision location in South Tampa, for over 5 years and the doctor has been consistent, professional, along with the staff team. The equipment is up to date, and they have a significant inventory of frames to choose from. The staff is always helpful and friendly. I', a retired employee from an insurance company, so I know how important continuity of care is to a patient. Highly recommend this practice.","updateTime":"2026-01-15T18:45:48.809782Z"},{"reviewer":"Heather Curran-Fronk","starRating":"FIVE","updateTime":"2026-01-09T16:00:51.146498Z"},{"reviewer":"Alexa M.","starRating":"TWO","comment":"Check-in and the eye exam were seamless and efficient. Luke and Dr. Malone were wonderful and are the only reason this review isn’t entirely negative.\n\nUnfortunately, the experience declined when it came time to select eyeglasses. I was looking for a basic pair for occasional use, mainly night driving. The sales associate was pushy, steering me toward frames priced over $400 and insisting that the options fully covered by my \"excellent\" vision insurance wouldn’t work for me.\n\nAfter choosing a frame, I was pressured into the highest-level lens upgrades and told simpler lenses were not an option. Despite Pearle Vision being a “Plus” in-network provider, I was quoted nearly $500 out of pocket.\n\nThe next day, I purchased a complete pair of glasses at Warby Parker in Hyde Park Village, with all upgrades included, for $95.\n\nIf you’re shopping for glasses, proceed with caution at the Pearle Vision in South Tampa. The upselling felt excessive and left me feeling pressured and uncomfortable.","updateTime":"2026-01-03T19:54:47.397503Z"},{"reviewer":"Katlynd Sunjic","starRating":"FIVE","updateTime":"2025-12-28T14:24:06.647230Z"},{"reviewer":"Laura Pizzo","starRating":"FIVE","updateTime":"2025-12-13T23:28:28.332340Z"},{"reviewer":"Master Clinicians","starRating":"TWO","comment":"Staff was kind. Experience was completely revenue generated. (Per staff, it’s what corporate tells us to do) I had to ask for copies of my scripts and once I left realized they forgot to give me one of my prescriptions 😕","updateTime":"2025-12-05T14:24:03.283844Z"},{"reviewer":"Johanna Quinones","starRating":"FIVE","updateTime":"2025-11-24T20:05:28.140814Z"},{"reviewer":"Michael Moreda","starRating":"FIVE","updateTime":"2025-11-19T17:55:09.760184Z"},{"reviewer":"Casey Fraites","starRating":"FIVE","comment":"i always reeving friendly care and excellent customer service. They were able to fix my issue with my glasses and I very glad they were able to save the day.","updateTime":"2025-11-18T11:40:26.509315Z"},{"reviewer":"David Lentz","starRating":"FIVE","updateTime":"2025-11-08T14:16:09.868833Z"},{"reviewer":"Shamus Warren","starRating":"FIVE","comment":"First time visit was fast, friendly and efficient. A wide selection of frames and a quick turnaround on new glasses make it an easy experience.","updateTime":"2025-11-08T11:34:35.778947Z"},{"reviewer":"Rhonda Brown","starRating":"FOUR","updateTime":"2025-11-06T12:20:55.239989Z"},{"reviewer":"Keishima Bennett","starRating":"TWO","comment":"Front desk and the attendant did a great job, the doctor was good too, however, after paying I ask them to measure my PD they outright said no. Something as simple as measuring my DP on spot. I found that odd and unsettling","updateTime":"2025-11-03T17:28:27.898453Z"},{"reviewer":"Kevin Bacon","starRating":"FIVE","comment":"The doc & front desk person were absolutely awesome; actually, everyone was \"above & beyond\" expectations!\n\nI apologize that I don't recall her name, but she was going to work w her boss (& and insurance contact) to apply my insurance benefit to my glasses; just haven't heard anything yet!","updateTime":"2025-10-25T21:16:41.298162Z"},{"reviewer":"Nathalie Argueta","starRating":"FIVE","updateTime":"2025-10-23T19:26:56.766394Z"},{"reviewer":"Shannyfaye","starRating":"FIVE","comment":"Excellent! Dr. Alyssa Jones is a wonderful optometrist. She is also very caring and friendly. Everyone on staff is amazing and super friendly. Great attention to detail! ❤️","updateTime":"2025-10-22T02:16:57.403857Z"},{"reviewer":"Jacqueline DeLaRosa","starRating":"FIVE","updateTime":"2025-10-21T18:43:07.525667Z"},{"reviewer":"Kimm Richardson","starRating":"FIVE","updateTime":"2025-10-21T18:05:00.759328Z"},{"reviewer":"James Davis","starRating":"FIVE","updateTime":"2025-10-20T22:41:24.884109Z"},{"reviewer":"Connor Bearnarth","starRating":"ONE","comment":"I’ve spent thousands of dollars at Pearle Vision over the past few years — glasses, exams, contact lens orders — you name it. You’d think that level of loyalty would earn at least basic respect. Instead, I was denied trial contact lenses, something every serious optical business provides to loyal customers before committing to a full box purchase.\n\nWhat makes it worse? No accountability. The staff acted like they were doing me a favor just by checking inventory, completely ignoring the fact that I’ve been a paying customer for years. For a company that markets itself as “caring for your eyes,” they sure don’t seem to care about customer relationships or service consistency.\n\nBottom line: Pearle Vision used to stand for quality — now it’s just another chain that forgets who keeps the lights on. I’ll be taking my business to a local optometrist who values customers instead of squeezing every penny out of them.\n\n⭐ 1 out of 5 — purely for proving how fast customer loyalty means nothing to them","updateTime":"2025-10-20T19:16:44.445522Z"},{"reviewer":"Debbie Slinde","starRating":"FIVE","updateTime":"2025-10-17T12:57:23.851541Z"},{"reviewer":"Tiana Herrera","starRating":"FIVE","updateTime":"2025-10-16T11:14:16.378699Z"},{"reviewer":"Lee","starRating":"FIVE","updateTime":"2025-10-12T11:45:18.757671Z"},{"reviewer":"Theodora Joannis-Morris","starRating":"FIVE","comment":"Everyone was nice, warm, personable, patient, and very helpful.","updateTime":"2025-10-09T18:29:52.686465Z"},{"reviewer":"Aeisha Esannason","starRating":"FIVE","comment":"Amazing staff, went above and beyond to accommodate my daughter and I.","updateTime":"2025-09-29T11:34:50.206076Z"},{"reviewer":"ursula baty","starRating":"FOUR","comment":"I had a good experience but did feel that the front staff was a bit short with answers when I was explaining my insurance had changed and then I felt very pressured with the glasses and contacts purchase.","updateTime":"2025-09-26T12:58:15.744962Z"},{"reviewer":"Judd Mintz","starRating":"FIVE","comment":"Best experience ever! Everyone was amazing! Highly recomend!","updateTime":"2025-09-26T12:20:03.230968Z"}]
