[{"reviewer":"Jeff Feldman","starRating":"TWO","comment":"Bad experience at this location. After having my appointment and returning to pick up glasses I received my physical prescription and asked for my people every distance or PD and the lady who I assume was the manager flat out refused to give it to me. I asked her why she would not give it to me and she stated she did not want us ordering glasses online. This is one of the worst examples of gatekeeping I have ever seen. After paying for my vision appointment, purchasing a pair of glasses from them and looking forward to having a prescription for freedom to shop where I want in the future I felt completely betrayed and will never come back to this location they are simply not forthright and I felt they were being dishonest with me. Pearle vision if you are out there do not Gate keep people’s pupil distance in the future That’s not right. PS. I went home and measured it myself no thanks to you","updateTime":"2025-12-03T13:10:26.873382Z"},{"reviewer":"Delia Domingo","starRating":"FIVE","comment":"This review is for the DOCTOR and LAURA specifically. They were outstanding. The doctor fitted my husband and I for the BEST possible contacts and was incredibly efficient thorough an professional. A few weeks later I forgot about my rebate and my husband was able to get in touch with Laura who took the time to walk me through each step of the process over the phone. I'll be getting my $300 back thanks to her kind support. These two are rock stars!! Thank you thank you thank you!!","updateTime":"2025-07-14T18:46:02.597017Z"},{"reviewer":"PJ Arnais","starRating":"ONE","comment":"My recent experience at Pearle Vision was incredibly frustrating and left me with expensive, incorrect eyeglasses. I opted for their virtual doctor appointment, which I now regret. The prescription I received was wildly different from what I've had for years, and unfortunately, it was completely wrong.\nTo make matters worse, by the time I realized the prescription was off and impacting my vision, I was just past their 30-day return policy, meaning I'm now stuck with very expensive eyeglasses that I can't use. This highlights a major flaw in relying on virtual eye exams; there's no way to truly verify the prescription until you've had time to wear the glasses in different settings.\n\nThe absence of an actual doctor on staff was sorely missed. In previous visits when a doctor was present, I always felt confident in the results. This virtual system simply doesn't provide the same accuracy or assurance.\n\nBeyond the faulty prescription, there is a lack of management and customer service at this particular office. When I went in to try and resolve the issue with my glasses, the two associates working were unable or unwilling to help. They didn't have the authority, couldn't tell me when a manager would be available and, despite taking my number, I never received a call back. It's clear that no one is effectively running this office, leading to a chaotic and unhelpful environment for customers.\n\nThe combination of an incorrect virtual prescription, a rigid return policy, and a complete lack of in-office management has left me out of pocket and without proper vision correction. After being a customer for many years, my family and I won't be back.","updateTime":"2025-06-18T13:40:00.442843Z"},{"reviewer":"Raymond Rodriguez","starRating":"ONE","comment":"Very disappointed in my choice of going to Pearle Vision for my glasses the reason I chose them was because they had silhouette lenses. I purchased sunglasses & glasses when I picked up my new glasses the left lens was blurry the same with the sunglasses I also purchased the 1 year warrant., finally picked up my new glasses in July with the right prescription wore them until February where my wife noticed a crack in the lens where the arm attached. Returned to Pearle Vision another 3 weeks to repair my new glasses then charged me 25.00 dollars for the repair no explanation what the charge was for!!! Tried to wear the glasses for 2 weeks after picking up could not adjust to the new lens come to find out the wrong lens were installed. What a absolute waste of money time and lack of communication, so 7 1/2 months was the total time I was able to wear my new glasses.","updateTime":"2025-04-08T18:38:10.609882Z"},{"reviewer":"Robert Farrell","starRating":"FIVE","comment":"My photo competition against Brandon.","updateTime":"2025-03-05T21:50:08.245292Z"},{"reviewer":"Hasanin Khachi","starRating":"ONE","comment":"Expect to wait for 2hrs with a very slow service and multiple cancellations. There are four people who work here, with one person working incredibly hard, another two taking it very easy. If you’re trying to call ahead, again expect for your call not to be picked up unless you continuously call multiple time. Very poor. Will not come back again.","updateTime":"2024-12-19T17:27:41.872589Z"},{"reviewer":"David Newell","starRating":"FIVE","comment":"Excellent service, very helpful and quick. Friendly and beautiful doctor and staff.","updateTime":"2024-03-29T12:28:21.922924Z"},{"reviewer":"Brandon Cardinal - Dead Bird Productions","starRating":"FIVE","comment":"This place was outstanding. Prompt, easily accessible and tons of selection. Gucci, Polo, Oakley, Rayban, Versace, Prada, made an appointment and they had availability almost right away. The doctor was amazing and answered all of my questions.","updateTime":"2024-03-03T11:04:30.421308Z"},{"reviewer":"Dr. Federico Martinez","starRating":"FIVE","comment":"Great service and professionals l ĺ,\nthe assistant Stephanie Muriel was very helpful , she guided me through the whole process of eye examination and ordering of my two glasses. Highly recommended!!!","updateTime":"2023-12-31T05:18:16.353174Z"},{"reviewer":"Abraham Ricart","starRating":"FIVE","comment":"Loved this place! Staff very professional, and my glasses were ready faster than expected.","updateTime":"2023-10-30T21:02:35.479172Z"},{"reviewer":"Gabriela -","starRating":"FIVE","updateTime":"2023-10-29T23:28:43.365895Z"},{"reviewer":"Ron Rizzi","starRating":"FIVE","comment":"Great place to get your glasses done.","updateTime":"2023-10-28T02:01:08.003682Z"},{"reviewer":"Ines Sanchez","starRating":"FIVE","comment":"Great staff, and great customer service!.","updateTime":"2023-10-27T20:16:33.297573Z"},{"reviewer":"Alejandro Padrón","starRating":"FIVE","comment":"The staff is very helpful and productive, definitely recommended.","updateTime":"2023-10-27T20:12:17.614362Z"},{"reviewer":"robin","starRating":"FIVE","comment":"great experience. I love my Gucci frames.","updateTime":"2023-10-26T17:50:25.368060Z"},{"reviewer":"Eleinne","starRating":"FIVE","updateTime":"2023-09-14T20:45:56.609143Z"},{"reviewer":"Lorena","starRating":"FIVE","comment":"It was the best eye exam and overall customer care I have ever received. Dr Galasso was the best! She was pleasant, listen to my concerns and showed patience throughout the exam. She examined my eye like no other doctor has done before. After visiting and changing my lenses 4 times, I finally have the right glasses! Thank you Dr. Galasso! And thank you to the staff too. They were super pleasant and helped me with my lense selection. This is my eye care place from now on!","updateTime":"2022-11-02T04:12:23.210389Z"},{"reviewer":"Lavinia C","starRating":"ONE","comment":"Horrible experience. Damaged lenses due to cheap blue filter coating coming off after 4 months of purchasing. Pearle Vision tells me now that even though I purchased lenses through them, they didn't make them - Cigna, in their words, covers a low end product. I went to Pearle since they advertise using Luxottica lenses, I was charged over $450 (lenses only, no frame, I brought my own since they didnt have a brand of my liking) and paid $140 copay. Was never told my lenses have no warranty since in fact were not made by them but by VSP. Now I know better!","updateTime":"2022-08-25T20:19:29.307803Z"},{"reviewer":"Ecclesiaste Theodore","starRating":"FIVE","comment":"This was the most thorough eye exam I’ve had in years. The doctor took his time and was able to review the results of imaging completed during the evaluation. The experience was excellent overall.","updateTime":"2022-08-24T20:59:43.584865Z"},{"reviewer":"John Davis","starRating":"FIVE","comment":"On vacation and my frames broke. I went to see if they could make me new lens, but they couldn't do progressive lens on-site. We looked for new frames and found a pair that my lenses would fit, so I ended up getting new frames only. Thank you for your help.","updateTime":"2022-07-29T16:31:41.264851Z"},{"reviewer":"Olimpo Acosta","starRating":"FIVE","comment":"I had a easy time picking up my new eyeglasses and the service was amazing!","updateTime":"2022-07-28T14:13:48.235510Z"},{"reviewer":"Phylicia Vaughn, CPhT","starRating":"ONE","comment":"Never ended up going because of the fact that they called me 4 times back to back the day before my appointment. the woman who left a voicemail was screaming and was irritated. they called again today but 5 times back to back and left 2 voicemails. very unprofessional. i’m glad i did not go.","updateTime":"2022-07-23T19:00:39.799267Z"},{"reviewer":"Monica Molina","starRating":"FIVE","comment":"Dr. Galasso was so kind, professional, and informative. She is an excellent doctor! She examined my restless 5 year old and showed kindness and patience with her, even though she isn’t a pediatric Opthamologist. I wouldn’t recommend anyone else for an eye exam either for yourself or your child !","updateTime":"2022-07-11T19:52:56.882513Z"},{"reviewer":"Daphne GA","starRating":"FIVE","comment":"I’m so glad I found this place! The staff and doctor were friendly and knew their stuff, great service! There were lots of frames to pick from, and they were patient with me while I figured out which contacts worked for me. Reasonably priced. Will definitely go back!","updateTime":"2022-06-22T02:09:39.678106Z"},{"reviewer":"Rick Rick","starRating":"FIVE","comment":"Very friendly staff, great prices, nice frames (silhouette)","updateTime":"2022-06-21T23:02:00.354647Z"},{"reviewer":"Yoel Sibadie","starRating":"FIVE","comment":"I had a really nice experience at this optical. The doctor was very professional and friendly as well as all the staff. They have a really good variety of frames and lenses. Thank you for the great service!","updateTime":"2022-06-21T13:00:29.431623Z"},{"reviewer":"Bashkim Arifi","starRating":"ONE","comment":"I am very disappointed especially by the staff of eyeglass technicians, not at all professional, I had a very bad experience from this company and especially by the person who takes care of the appointment of eyeglass and frames, he tries to be very knowledgeable and has no respect at all to the consumer, they try at all costs to shift the blame to the consumer even though I paid extra for the warranty on the glass and the frames still do not serve me as they say at the beginning, they are very unprofessional and I had not suggested to anyone that to go to this company for eyewear solutions","updateTime":"2021-10-15T03:00:50.109698Z"},{"reviewer":"Valeria Fortunato","starRating":"FIVE","comment":"I went for an eye exam and ordered my contact lenses. Dr. was very professional and she took the time to answer all my questions. Place is very nice and clean. Great staff!","updateTime":"2021-04-20T20:21:31.957920Z"},{"reviewer":"Andrea Barci","starRating":"FIVE","comment":"EXCEPTIONAL CARE AND SERVICE!\nThe staff at Pearle Vision are exceptional. Dr. Evans was highly effective in diagnosing and treating the virus I had at the time of the visit. She took the time to answer my questions and address my concerns. I was also very impressed by Sose for his help and professionalism making the entire process easy and stressless for me.","updateTime":"2021-03-09T16:12:56.963268Z"},{"reviewer":"Umberto Filesari","starRating":"FIVE","comment":"Fosa and his team are impressive. First time I go to buy glasses and I get a VIP service.\nI express very clearly what I wanted, within my parameters they: 1. helped me chose the frame that fits my face, not just fraise \"the glasses look good on you\", like everywhere else. 2. Help me with transition lenses. Did you know that depending on your principal activity of work, the transition lenses should be different. 3. Last but not least, you when you are having your glasses squared, people usually have one pair of plyers and sometimes the adjustment in done by hand. Fosa has an impressive tool kit and uses it with such precision, to him fitting your glasses is a work of art. All I can says is not enough to express the wonderful experience I had at Pearle Vison in Weston of buying my glasses.","updateTime":"2020-09-19T18:57:42.463213Z"},{"reviewer":"Michael Sierra","starRating":"FIVE","comment":"The new owner just reopened this Pearle Vision, and couldn't have been nicer. Great selection of frames, and he helped me pick out my lenses. Great experience.","updateTime":"2019-09-25T13:27:15.936862Z"},{"reviewer":"Dawn","starRating":"THREE","comment":"Exam was ok! The doctor's exam was nothing special. I didn't feel like I was very informed/educated through the exam..(till it was time for him to sell a product) it just felt basic get it done kind of deal. I addressed some concerns that were basically dismissed. Not a big selection of frames for choose from either. I got what I needed there and they accepted my insurance but nothing specific would make me want to go back.","updateTime":"2017-04-09T13:39:47.858Z"},{"reviewer":"Jennifer Herrera","starRating":"FIVE","comment":"This is a small location perfect for my needs which is just contact lens prescription renewal. Like the other reviewer said, Dr. Weston is so friendly and very thorough, he really does care about your eye health and will give you his honest opinion. Open late some days which is convenient with my schedule. Joe is very friendly , called me right away to order my contacts. Overall, a great quick stop vision care in Weston with great personnel. I don't get frames because I prefer to use my insurance allowance on contacts and buy Warby Parker but, they do have some nice frames.","updateTime":"2016-07-25T21:01:46.897Z"},{"reviewer":"Richard Apodaca","starRating":"FIVE","comment":"I have always had an excellent experience here. I feel I am doing business with friends, rather than with a business. Dr. Weston is thorough and takes the time to go through various options to best meet one’s personal preferences. When it comes time to selecting glasses, Joe will also offer suggestions and is quite accommodating when it comes to selecting your frames. I’m perplexed with some of the older comments on here. Frame selection is a personal preference. I have always found styles that I want. When it comes to service and attention, I gladly recommend Pearl Vision in Weston.","updateTime":"2013-12-20T14:51:50.106864Z"},{"reviewer":"Juan David Cepeda","starRating":"ONE","comment":"Went looking for a new pair of glasses, my first time, and they had a terrible selection. 5 gucci and 5 prada frames. They guy's explanation for this, this location is a 'boutique' store. Don't go here if you are looking for a broad selection to sample and try.","updateTime":"2013-12-04T21:53:47.176939Z"}]