[{"reviewer":"Janice Headrick","starRating":"FIVE","comment":"Dr. Malerbi always efficient and thorough. Tech was most knowledgable, friendly, and helpful.","updateTime":"2026-01-27T17:53:16.577487Z"},{"reviewer":"Amanda Irvine","starRating":"FOUR","comment":"The Dr is great, he handled my husband and I very well with respect and kindness but the frames were extremely expensive as well as any add ons and the lady’s at the end were ready to close up shop so they didn’t ask us about contact orders or anything just rung up the frames I chose and after telling me that my insurance allowed $150.00 on frames, only charged insurance $117.00 then handed me the receipt and unlocked the door to let us out!","updateTime":"2026-01-26T22:51:41.219370Z"},{"reviewer":"William Patterson","starRating":"FIVE","comment":"As always. Great service. Great staff. I’ll continue to use them for my eye care needs.","updateTime":"2026-01-19T23:05:39.852115Z"},{"reviewer":"Cristobal Mendoza","starRating":"FIVE","updateTime":"2026-01-13T15:53:13.705484Z"},{"reviewer":"Melody Stanley","starRating":"FIVE","comment":"They were nice and friendly. I had an amount that I wanted to spend and they helped me stay within my budget. Have a blessed day.","updateTime":"2025-12-31T15:39:11.553254Z"},{"reviewer":"MATTHEW MELTON","starRating":"ONE","comment":"****************RUDE****************\nI WILL NEVER DO BUSINESS HERE!!!\n\nI called the Pearl Vision in Dalton, Ga several weeks ago and spoke to the Hispanic girl who answered the phone. I told her that I was looking for the Silhouette brand rimless frames and she said that they carried them so I asked if they could make the lenses wider to accommodate my wider face and she said she would check. She put me on hold then came back on the line and said that they could do it. So I said let's go ahead with scheduling me an appointment. The only date available was Christmas Eve at 10:15 so I agreed that would work. Fast forward to my appointment, my fiancé and I get there early so I can try on frames. We walk in and was greeted by the Hispanic girl that I spoke to on the phone. We told her that I was there for my appointment, she asked for my insurance card so I gave it to her. We started looking at frames for a few minutes and the Hispanic girl calls us back over to the front desk to ask us to sign the paperwork for the exam expenses. I politely declined to sign until I could double check and make sure they could accommodate my need for the extra wide lenses as I have ran into this problem at other doctors where they \"lock me in\" so I cannot go anywhere else to get my frames covered by my insurance. The older lady sitting next to her that took my email information (Holly) then rudely said that I had to sign and that I was responsible for the cost no matter what and that the frames were a completely separate thing. We calmly tried to explain our situation 2 more times, each time she got louder and more hateful, demanding that I go ahead and sign. All in front of the hispanic girl and another customer sitting right behind me. Finally, she told us to talk to the optician who was across the room. The optician was polite but told us they did not have a technician who could make custom lenses even though we were told they could over the phone. I told her how rude Holly was and she was very quick to apologize and said she would have a talk with her. On my way out the door I turned to Holly and said \"ma'am, next time don't be so rude.\" Then she yells sarcastically across the building \"Merry Christmas, Sir.\" I left and I will never do business here because I do not like liars, having my time wasted, and having to deal with rudeness on top of it all. Hopefully management will make some changes in staff.","updateTime":"2025-12-24T17:23:34.050243Z"},{"reviewer":"Jennifer Cline","starRating":"ONE","comment":"BEWARE! 12/24/2025 - We called weeks ahead before making an appointment to make sure they could widen lenses as my Fiancé needs extra wide to fit his face they assured us they could. Once we got there we respectfully declined to sign the paperwork for the exam expenses until we made sure he could get the frames he needed since there was no need for an exam if he could not get glasses that fit. The Older lady at the front desk (Holly) was very rude and said he had to sign the paperwork and he was responsible for payment no matter what. After we calmly explained our situation 2 more times she kept getting more hateful and finally told us to talk to the optician across the room. The Opticians were polite but explained to us that they no longer had a technician who could make custom lenses, even though we were told over the phone that this was something they did. Thankfully we did not sign any paperwork because we were only fed lies. I would stay far far away from this place. You are better off going to Walmart to get an eye exam, trying on the glasses in store, then ordering the brand and style you like online because the prices are 1/2 the price that you would pay at a the doctor anyway.","updateTime":"2025-12-24T15:31:22.502476Z"},{"reviewer":"Austin Gulledge","starRating":"FIVE","comment":"Staff was friendly. Doctor was fantastic. Equipment was modern. Just do yourself a favor and call them to schedule an appointment","updateTime":"2025-12-22T18:43:50.239507Z"},{"reviewer":"Tim","starRating":"FIVE","comment":"Great eye doctor","updateTime":"2025-12-22T17:45:20.880291Z"},{"reviewer":"Mateo Schultz","starRating":"FIVE","updateTime":"2025-12-22T17:33:13.312274Z"},{"reviewer":"Mark Collins","starRating":"FIVE","comment":"No long wait and a great selection.","updateTime":"2025-12-19T14:49:01.295657Z"},{"reviewer":"Ernest","starRating":"FIVE","updateTime":"2025-12-11T20:41:28.253167Z"},{"reviewer":"Robin Cuthbert","starRating":"FIVE","comment":"I was seen in a very timely manner, the front desk was very nice, the exam by Dr. Malerbi was smooth and informative but my best experience was with the technician Yesenia who sized me and spouse for glasses. Thank you Yesenia!","updateTime":"2025-12-10T17:56:49.068745Z"},{"reviewer":"gary callahan","starRating":"THREE","comment":"There doctor and staff were great, but products were very expensive, so I went elsewhere to purchase my glasses","updateTime":"2025-12-09T15:01:40.265139Z"},{"reviewer":"Ariana Jaramillo","starRating":"FIVE","comment":"They were all super patient and helpful!!","updateTime":"2025-12-01T20:46:10.779245Z"},{"reviewer":"Candy Cason","starRating":"FIVE","comment":"Always a great experience at Pearle Vision!","updateTime":"2025-11-22T17:08:02.609074Z"},{"reviewer":"Glenda Wilson","starRating":"FIVE","comment":"Wonderful Doctor and staff . Would strongly recommend him and his staff.","updateTime":"2025-11-21T19:05:42.756109Z"},{"reviewer":"Tippie","starRating":"FIVE","updateTime":"2025-11-20T23:04:51.465896Z"},{"reviewer":"Judy Fleming","starRating":"FIVE","comment":"I visited Pearle Vision today. I was impressed by their caring and professional skills. They jumped into help when I had hypoglycemia reaction. THANKS people of Pearle!","updateTime":"2025-11-20T20:47:12.338147Z"},{"reviewer":"Carol Burchfield","starRating":"FIVE","comment":"Very welcoming didn’t have to wait long","updateTime":"2025-11-19T21:48:55.142038Z"},{"reviewer":"jessica beavers","starRating":"FIVE","comment":"My son got his first pair of contacts today, the staff was so nice and patient as he had to try taking a contact out and putting it back in. It took a long time for him to put the contact back in, they were all so sweet at trying to show him different ways. He eventually got it, but I was so thankful for their patience with him throughout the process. My husband and I have been going to Pearl Vision for a few years and have never had a bad experience. I highly recommend them!","updateTime":"2025-11-10T21:17:59.066252Z"},{"reviewer":"Shannon Wachtel","starRating":"FIVE","updateTime":"2025-10-28T20:06:56.930033Z"},{"reviewer":"Maria Barraza","starRating":"FIVE","updateTime":"2025-10-20T12:25:53.484970Z"},{"reviewer":"Martha Rodgers","starRating":"FIVE","comment":"Very professional and thorough, the nicest people , so pleasant","updateTime":"2025-10-08T19:46:34.975756Z"},{"reviewer":"Carol Burchfield","starRating":"FIVE","updateTime":"2025-10-07T21:16:58.518212Z"},{"reviewer":"Randy Croy","starRating":"FIVE","comment":"Great visit everyone was helpful would recommend to others Dr was great","updateTime":"2025-10-02T22:15:14.660464Z"},{"reviewer":"Marshall Smith","starRating":"ONE","comment":"I will never go back there. I was lied to twice by Hispanic women on phone who said my insurance would pay. And once by the desk woman. Been going there for years . They would not accept/ change my medical insurance for a diabetic eye examination that pays all of it. They were rude and disrespectful. Do not mail or text or email me ever again.","updateTime":"2025-10-02T21:35:06.774235Z"},{"reviewer":"Jeff Medlin","starRating":"FIVE","updateTime":"2025-09-30T18:00:12.860371Z"},{"reviewer":"Mark Cloer","starRating":"FIVE","comment":"Great experience","updateTime":"2025-09-24T21:29:22.750482Z"},{"reviewer":"abigail","starRating":"ONE","comment":"Horrible experience trying to get my glasses repaired. I did break them where the soldering was off, according the front desk women, so they recommended to go to a jewelry store. I went to one and called 3 others and nobody does that instore.\n\nFront desk didn't offer any other solutions, I had to ask if they could give me a temporary fix because they didn't offer it. They fixed it horribly where on the drive back my lens fell out and almost wreak different times on the way back. Came back frustrated and upset that they were even more messed up.\n\nFront desk women again didn't offer any other solutions like (I had to ask again) if I could buy new frames using my insurance and my money. They said that that wouldn't be possible.\n\nShe redid her \"fix\" on them and gave them back with no apology and rude attitude. Front desk needs to be fired and train new employees to offer up solutions better, fix attitudes, and learn to sell the store's products.\n\nABSOLUTELY WILL NOT BE COMING BACK HERE AND WILL TELL EVERYONE I KNOW TO NOT USE THEIR SERVICE!!!! You're better of going to Walmart or Professional Eye Association. Would give this place no stars if possible. Very unhappy.","updateTime":"2025-09-20T16:37:51.894972Z"},{"reviewer":"Matt Turso","starRating":"ONE","comment":"Went in for exam and eyes were good except for needing readers for computer and reading. Doctor said I could keep using cheap drug store readers or he could write a prescription. Why not I thought, you only get two eyes. Long story short after spending $450 dollars or so I was told “…it is expected your keyboard will be blurry when you can see your screen with these glasses”. Most absurd statement I have encountered. I was 100 pct clear that a prescription for computer work was my soul desire. Beware.","updateTime":"2025-09-17T12:24:30.090192Z"},{"reviewer":"Caryn Sims","starRating":"FIVE","updateTime":"2025-09-16T22:17:42.501018Z"},{"reviewer":"Kris Summers","starRating":"FIVE","updateTime":"2025-09-15T09:43:30.595319Z"},{"reviewer":"April Reid","starRating":"FIVE","comment":"I always enjoy my visit at Pearle . Dr. Malerbi is dedicated to find the right prescription for my eyes. I love the selection of frames. Especially since I am a huge fan of the Ray-Ban line.","updateTime":"2025-09-14T17:20:47.504839Z"},{"reviewer":"Tiffany Tankersley","starRating":"FIVE","comment":"Dr. Malerbi and his entire staff are wonderful. Always courteous and so professional. If I could give them more than 5 stars, I would!","updateTime":"2025-09-11T16:49:50.029314Z"},{"reviewer":"Tiffany Vick","starRating":"FIVE","comment":"It's always a pleasant experience with Dr. M and his staff. They were very accommodating to my father whom has Parkinsons and is wheelchair bound.","updateTime":"2025-08-26T17:37:06.571490Z"},{"reviewer":"Tyler Hall","starRating":"ONE","comment":"employees are completely rude & had a smart comment that pissed me off. attitude was not appreciated so i shared my experience back. absolutely terrible experience here unlike any other. waste of time and they don’t tell you what you’re paying until after the exam","updateTime":"2025-08-23T18:29:15.957619Z"},{"reviewer":"Carmen Gamez","starRating":"FIVE","comment":"Best place ever I’ve been going there for the past 20years love it they. Do a great job very polite","updateTime":"2025-08-21T20:41:52.613279Z"},{"reviewer":"Pam Bryant","starRating":"FIVE","updateTime":"2025-08-19T22:28:10.820210Z"},{"reviewer":"Larry Weaver","starRating":"FIVE","comment":"Very friendly and professional staff, and Dr. Malerby is very thorough with my diabetic eye exam.","updateTime":"2025-08-19T04:07:36.208750Z"},{"reviewer":"Holly Miller","starRating":"FIVE","comment":"Dr. Malerbi is the BEST and his employees are extremely helpful and friendly.","updateTime":"2025-08-12T19:16:43.078504Z"},{"reviewer":"Tina Moore","starRating":"FIVE","comment":"Great customer service very helpful in helping me find the right frames for me","updateTime":"2025-08-11T15:29:24.041433Z"},{"reviewer":"James Ross","starRating":"FIVE","comment":"There was no waiting and everyone was helpful and friendly.","updateTime":"2025-08-07T19:22:56.894389Z"},{"reviewer":"Angie Porter","starRating":"FIVE","comment":"I have went to Dr Nick for many years now. He is always very informative and makes things easy to understand. I love how I’m in and out so quickly also. Great place!","updateTime":"2025-07-25T13:24:35.864142Z"},{"reviewer":"Jenny Shoemaker","starRating":"FIVE","updateTime":"2025-07-24T14:56:48.006260Z"},{"reviewer":"Shannon Willis","starRating":"ONE","comment":"Definitely would not recommend. Glasses are way to expensive with insurance. Then you call and cancel your Glasses order 30 mins after the fact. To be told a restock fee and lab fee. They made over $400 for someone on fixed income. I swear when you can go to Walmart for $68.","updateTime":"2025-07-22T19:35:15.188642Z"},{"reviewer":"Twana McClure","starRating":"FIVE","comment":"Sylvia Always Always is the Best!! There is No comparison to Jake He’s in a league of his own !! Mary 🙌 🙌!! The Whole Staff is Wonderful and PLEASANT!!!\nDr.Malerbi!! 💜\nUnbelievable Service and Super Prices !","updateTime":"2025-07-17T19:24:52.140547Z"},{"reviewer":"Norma Lloid","starRating":"FIVE","comment":"Excellent services and very quick service, my graduations is perfect. Thanks","updateTime":"2025-07-16T20:48:58.446208Z"},{"reviewer":"Lindsay Gentry","starRating":"FIVE","updateTime":"2025-07-09T01:11:40.717151Z"},{"reviewer":"Mark Villa","starRating":"ONE","comment":"Made an appointment online for a Wednesday morning they changed it to a different day. When I noticed it had changed when I received a message about it I called asked for it to be changed to the upcoming Friday. Then they changed it to a Friday the following week from when I scheduled. I showed up that Friday they changed it to and they just said the doctor left because he was sick. A waste of time waiting for them to keep an appointment. Only reason for the review is how rude the two receptionist where when I walked in. They even tried telling me I didn't have an appointment with them. Then all of a sudden \"the doctor got sick\" which leads me to believe that was untrue\n\nAdding after pearle visions reply:\nMy appointment was for 1:45pm I arrived at 1:25pm so don't tell me i was not there at an \"appropriate\" time. Also I definitely didn't have an appointment for a family member I didn't show up for. You changed my appointment twice without notification and made up a reason for canceling my 3rd appointment take accountability for that","updateTime":"2025-06-28T14:48:43.107307Z"}]