[{"reviewer":"J","starRating":"FIVE","comment":"(Translated by Google) Dr. A.S. Rohatgi is the best!\n\n(Original)\nDr. Rohatgi is the best!","updateTime":"2025-12-04T23:22:00.573512Z"},{"reviewer":"Zariah Jenkins-Goodman","starRating":"FIVE","comment":"Mary was so kind, helpful and made my experience here amazing. She assisted me with the difficult decision of picking out a new frame. I had no idea what I wanted and helped me decide on the perfect pair. 10/10 would recommend","updateTime":"2025-11-25T20:01:44.500499Z"},{"reviewer":"Jackie M.R de A.","starRating":"FIVE","comment":"Very helpful and good service","updateTime":"2025-11-18T01:08:23.618535Z"},{"reviewer":"Arman Kaedi","starRating":"FIVE","comment":"The best customer service, I had a great experience with Ms Miny that she was very professional and helped me out with my glasses.\nThank you","updateTime":"2025-11-17T21:35:06.276574Z"},{"reviewer":"michael","starRating":"ONE","comment":"Booked an appointment online. Arrived to my appointment 30 min early only to be called and told iwould not be seen being that the doctors need to be \"recertified\" with my insurance. But that i could try vision works because they for sure could take my insurance. I pay over $1100 a month for medical/ vision and dental insurance for my kids and myself who were all seen with the same insurance and accepted at the woodstock location 2 years ago. This is very\"sus\" as my kids would say. Thanks. For a big waste of my time and effort. 👌","updateTime":"2025-11-14T21:18:37.071474Z"},{"reviewer":"Mike Shipley","starRating":"FIVE","comment":"I can’t say enough words about the customer service experience I had from TIM the manager of the Pearle Vision of Town Center Mall. He went above and beyond my expectations. And… it’s not the first time!!! It’s his second time helping me. What a true professional and gentleman. The world needs more people like him running there businesses!!","updateTime":"2025-10-30T16:41:01.562524Z"},{"reviewer":"Jessica Przyborski","starRating":"FIVE","comment":"Stopped in to see if they could tighten my daughter’s glasses because they were loose. They were so friendly and so kind. 10/10 highly recommend! 🫶","updateTime":"2025-10-09T17:52:44.059495Z"},{"reviewer":"Nayab Sayed Ali","starRating":"FIVE","comment":"I had such a wonderful experience at this office! The doctor was absolutely amazing and super nice. She took her time with me, listened to all of my concerns, and explained everything in detail. I never once felt rushed, and she really made sure I understood what was going on with my eyes. She was kind, patient, and reassuring, which gave me so much peace of mind.\n\nThe other staff members were also incredibly helpful and welcoming. From the moment I walked in, they were professional, friendly, and made me feel very comfortable. They helped answer my questions, guided me through the process, and made the whole visit smooth and stress-free.\n\nI’m so glad I found this office. If you’re looking for a doctor who truly cares and a staff that goes above and beyond, this is the place to go!","updateTime":"2025-09-20T20:01:30.424646Z"},{"reviewer":"Amedria M","starRating":"FIVE","comment":"Been with Dr. Bergin for over a decade. He and his team do a phenomenal job.","updateTime":"2025-08-25T16:33:31.213720Z"},{"reviewer":"Teja B","starRating":"ONE","comment":"Easily the worst customer experience and glasses experience I’ve ever had.\n\nThe associate had the shutter closed to prevent customers from coming in even after we called to find out if they were open. She also did a terrible job at explaining the costs of the products and I asked her to share the costs of the different products and she often refused to do so. I repetitively asked her to do the basic functions of her job which she failed to do so. When we came in to pick up the product, the product wasn’t the one we had ordered. She didn’t want to even try to fix the issue. She tends to work weekends which is the only time I can get this taken care of and she continues to keep providing terrible service.","updateTime":"2025-05-24T18:30:12.013622Z"},{"reviewer":"Tim blair","starRating":"FIVE","comment":"Outstanding service","updateTime":"2025-03-23T02:02:16.629750Z"},{"reviewer":"Chris Bushong","starRating":"ONE","comment":"The doctor who did the exam was knowledgeable and very kind to my 80-year-old mother. Unfortunately, that was where the positive experience ended. Despite having confirmed with the optician the week prior to our visit that they offered trifocals in the frames that my mother had selected, they now told us that they could not get them. The representative was apathetic and just blamed the problem on “corporate”. No phone calls to anyone or any other action to see if she could actually assist us. Not impressed. We left and went elsewhere to see if we could get glasses.","updateTime":"2025-03-15T18:33:16.202444Z"},{"reviewer":"Dy5726","starRating":"FIVE","comment":"I recently visited Pearle Vision in Kennesaw Mall and had the pleasure of being helped by Timothy. He was incredibly kind, patient, and knowledgeable about everything related to frames for glasses. Timothy took the time to understand what I was looking for and helped me select a pair I would truly love. I ended up purchasing the Ray-Ban Mega, and he did a fantastic job of explaining all the features and showing me how the frames would work. And I’m absolutely loving them, by the way!!\n\nThe rest of the staff at this location were just as welcoming, friendly, and quick to assist, making the entire experience even better. I’m always in and out quickly because they truly know how to provide excellent service. If you're looking for new glasses or contacts, I highly recommend this location. Don’t forget to ask for Timothy – he’s the best at helping you find the perfect pair!","updateTime":"2025-02-27T16:41:33.088875Z"},{"reviewer":"Susan McMillan","starRating":"FIVE","comment":"The doctor is kind, clear, and very helpful. Lovely demeanor and it is obvious he cares for his patients. The staff was extremely helpful with finding the best, most cost efficient choice with glasses.","updateTime":"2024-12-20T15:58:31.293520Z"},{"reviewer":"cbecky k","starRating":"FIVE","comment":"I' ve worked with Tim for a while. He's very professional, helpful and have a good sense of humor. Tim made my experience at pearle vision fun!!","updateTime":"2024-12-03T17:14:33.459105Z"},{"reviewer":"Jessica Brinson","starRating":"FIVE","comment":"Walked into store for quick adjustment to my glasses and TIM adjusted my glasses perfectly in less than 5 minutes. Definitely recommend going to see him","updateTime":"2024-11-25T17:01:05.906386Z"},{"reviewer":"Mrs. Crumbley","starRating":"FIVE","comment":"Awesome services","updateTime":"2024-11-14T22:23:36.386669Z"},{"reviewer":"swapan mondal","starRating":"FIVE","comment":"Very nice store. My wife has ordered her prescription glasses. Rita, the sales lady, was very courteous and professional.","updateTime":"2024-11-13T21:38:27.678882Z"},{"reviewer":"Terria Nkosi","starRating":"FIVE","comment":"Rita was great. She welcomed me into the store and then let me be to shop in peace. I love that actually. I don’t like associates breathing over my neck spouting off about the latest sales and suggesting styles without giving me time to look first. When I found a pair, she kindly took care of my order and wished me well. It was really a pleasant interaction.","updateTime":"2024-10-19T11:46:46.825413Z"},{"reviewer":"Raj Ramani","starRating":"ONE","comment":"Store hours mentioned are 10 to 5 pm. When we enter store at 3.20 pm, associates suggest she is closing but I have to explain that I am not going to take time as there to pick up my prescription glasses. I was allowed to stay but hear \" she should have closed door \" , this store doesn't seem welcoming customer. While placing order also had to wait as only one associate seems to be working. 1 rating due to lack of staff , hours of operation and staff attitude.","updateTime":"2024-08-03T19:39:00.389945Z"},{"reviewer":"ben knox","starRating":"FIVE","comment":"They have amazing customer service !","updateTime":"2024-07-26T16:13:48.523635Z"},{"reviewer":"AshleeMarie","starRating":"FIVE","comment":"Great customer service! 10/10 recommend.","updateTime":"2024-07-25T18:17:45.631907Z"},{"reviewer":"Marty","starRating":"FIVE","comment":"Mr. Tim and Ms. Rita has been more than patient with me, let’s just say I’ve been here over five times exchanging frames, adjusting and much more and they both were always sooooo patient with me! I appreciate YOU both!’ Happy Tuesday!!","updateTime":"2024-07-16T19:18:40.380387Z"},{"reviewer":"Nancy Mwakisha","starRating":"FIVE","comment":"I had an amazing experience with Terry and Tim. They were very patient with me and took time to understand what I needed. The whole staff was amazing .","updateTime":"2024-07-16T18:09:27.540234Z"},{"reviewer":"John Haas","starRating":"FIVE","comment":"Tim was incredibly knowledgeable, helpful, and friendly! Great experience. Thank you, Tim!","updateTime":"2024-07-15T20:44:52.896512Z"},{"reviewer":"Alysha Fruits","starRating":"FIVE","comment":"I had a great experience here!\n\nI came in looking for my first pair of glasses, and I hardly ever even wear sunglasses, so I had no idea what shape/styles I liked or even looked good on my face shape. The man working (I didn't catch his name) was very kind and encouraged me to not be shy and just start trying some different styles on to help me get a feel for what I did and didn't like. When I showed him styles that I had liked, he helped me pull some that were similar to try, and even pointed out some that he could see if they had different colors in if I liked them.\n\nHe then headed out for the evening and LaRita took over helping me. She was great! She was so friendly and she made me feel like I had taken one of my girlfriends with me to pick out glasses. Not only did she help me sort through the ones that we liked or weren't as crazy about on me, she was also very knowledgable on why they worked/didn't work on my face shape and how they accentuated or softened my features. She entertained my indecisiveness without getting annoyed or trying to push me into a purchase. She let me take my time and made me feel like she really wanted to help me find the glasses that I would be confident wearing.\n\nMy friends and family all loved the glasses that LaRita helped me pick out and one of my friends even said \"The shape fits really well with the shape of your face! It's like you found the perfect frame shape for your face. I'm so jealous!\"\n\nSo again, overall it was a great experience and I'm excited for my glasses to come in!","updateTime":"2024-07-06T20:16:51.015104Z"},{"reviewer":"Aaron Haynes","starRating":"FIVE","comment":"Great Customer Service. Clean environment. This location is top notch. They greet u when u come in the store. Very knowledgeable and courteous. They do everything they can to make the experience smooth and comfortable. Thanks!!!!","updateTime":"2024-06-04T15:32:44.931786Z"},{"reviewer":"Niroby Dingle","starRating":"FIVE","updateTime":"2024-06-03T16:33:33.703389Z"},{"reviewer":"Lori Pruitt","starRating":"FIVE","comment":"Tim and Rita are both very helpful. They take time to explain the different lens choices and make sure you get glasses that work best for you, that you will love!","updateTime":"2024-06-01T19:02:33.304733Z"},{"reviewer":"Glenda holloway","starRating":"FIVE","comment":"Tim was great!!!","updateTime":"2024-05-30T17:41:58.389785Z"},{"reviewer":"Rose Streb","starRating":"FIVE","comment":"Rita was incredibly helpful. She resolved all my issues and helped me get some really nice glasses.","updateTime":"2024-03-30T16:37:52.439408Z"},{"reviewer":"hhaileytrejoo","starRating":"ONE","comment":"This place is unprofessional!! My mom had been going everyday after work to refund her glasses and the employee kept saying she couldn’t unless a manager was present. But she ended up issuing the refund without the manager there?? We’ve been long time customers there since 2012 and have never had such a bad experience. Honestly don’t understand why they let keisha go she was keeping it together. I suggest you go someone else for glasses.","updateTime":"2024-03-22T22:48:37.904673Z"},{"reviewer":"Katrina","starRating":"ONE","comment":"The customer service here is horrible. I received my glasses with the wrong prescription and when I went back to have corrected, I was told I needed progressive lenses for an additional $200, keep in mind I had already paid $300. This is crazy, I went to another location and was told that the glasses are not reading what the prescription says. I am so frustrated at this point because I need my glasses to work. By all means necessary, please do not go to this location in Town Center Mall. The worst experience I have ever had.","updateTime":"2024-03-11T12:23:28.998721Z"},{"reviewer":"Brian Cribbs","starRating":"ONE","comment":"Terrible customer service. I’ve been trying to get a pair of defective glasses I bought resolved, but getting nowhere. I have been trying to get the store manager to call me for 3 weeks now and I have called the store 4 times. They say that they have emailed him, but they are just blowing me off hoping I’ll forget and go away. Lazy staff. I went to pick up my glasses and got there at 545 pm and the sign said “closed for lunch. Be back at 630pm”….they close at 7pm. What?? How is this location still in business??AVOID AT ALL COST!!","updateTime":"2024-01-18T22:47:04.430327Z"},{"reviewer":"Sydney Dmonte","starRating":"FIVE","comment":"Their service is really nice. Good collection of eye wear for men’s. My eye exam was not done correctly by another clinic so they helped me change the lenses for free. It’s such a great service that provides. The staff is really kind and helpful. Appreciate all the help during my visit to get my eye glasses made. The store is right next to macys if you enter from the south entrance","updateTime":"2023-12-31T01:00:01.635347Z"},{"reviewer":"CC Cullen","starRating":"FIVE","comment":"The doctor was very kind, knowledgeable and thorough. He was very patient, and answered all my questions. He gave me options for treatment and explained every detail. The front desk lady was great, too! It was a very good experience. Thank you Pearle Vision!","updateTime":"2023-12-30T23:54:34.625225Z"},{"reviewer":"Akieme Evans","starRating":"ONE","comment":"Dr is great . Customer service awful on the sales associate side. They never answer the phone and are rude and unhelpful in person. Had to order contacts from 1800 contacts because everytime I call they don’t answer and instead send you to voicemail for a call back . No thank you .","updateTime":"2023-12-20T21:30:37.513632Z"},{"reviewer":"Nicole Davis","starRating":"FIVE","comment":"Timothy, the Optician is always super nice. I've been coming there for years. I had a problem with my glasses, Tim got it fixed with no problem.","updateTime":"2023-12-07T19:21:04.331213Z"},{"reviewer":"tamara hancock","starRating":"FIVE","comment":"I just left Pearle Vision Kennesaw and Tim saved the day. He was a God send! Great customer service!","updateTime":"2023-10-26T22:04:18.826931Z"},{"reviewer":"Melissa H-G","starRating":"ONE","comment":"While I love my glasses, the customer service at this establishment is absurd, rude, uncompassionate, and couldn't be bothered to be understanding of a customer who's been trying to reach them for over two weeks about their credit card being charged twice.\nI understand it was a computer glitch, but I had to wait nearly a third week to get that information. Thankfully my credit card company issued a refund immediately 2 1/2 weeks ago when I noticed the second charge come out.\n\nThe manager just kept repeating that they had issued refunds this week on Monday(mine had already been taken care of by Capital One) I just wanted the manager to own their mistake of never calling me back.\n\nI didn't want anything for free, or a discount credited. I just for them to be aware their customer service was lacking on a realistic call back of a customer rightly being upset about nearly $400 extra dollars being charged. Listening is the greatest skill to have.\n\nI ended the call telling them I wouldn't be returning to ever purchase glasses for myself or my family due to lack of customer service. The manger said \"Oh well, sorry you feel that way bye.\"","updateTime":"2023-10-03T20:26:53.864215Z"},{"reviewer":"Magnum Mike","starRating":"ONE","comment":"Unfortunately, I was in pearl vision on June 24th 2023. To purchase new glasses, their credit card machine did not process my payment. They then processed payment on 911 without consenting me, which was fine. I owe the money I paid it.\nOn on 9 nineteen, they processed another payment for the exact same amount.\nNo, trying to get a refund from the company. Has turned into a miserable nightmare. Do not use this location or any other corporate store.\nStore I'm not the only person that this happened to. There was over a dozen people yesterday.","updateTime":"2023-09-21T15:39:38.160523Z"},{"reviewer":"Joni Bee","starRating":"FIVE","comment":"My son and I went to Pearle Vision to get new glasses. We walked in the day after Labor Day, and Timothy greeted us. I explained that we were there to get glasses and already had prescriptions. He said we could make our selection while he pulled my insurance information. He was friendly and provided excellent service to both of us. Of course, I kept changing my mind on my frame selection. He was patient and told me to take my time. My son and I left satisfied that we made the right choice. We picked up our glasses today, and we they make us look good!","updateTime":"2023-09-15T00:42:08.952217Z"},{"reviewer":"Cory Bannerman","starRating":"FIVE","comment":"Worked with Tim to pick up a replacement set of prescription Oakley's after using my warranty due to snapping my glasses frames.\nI broke my old Oakley's because my old frames were too tight on my head and gave me headaches. Because of that i was always trying to bend them out to loosen them and pulled too far.\nMy new ones came in and I wanted to avoid having this happen again. I asked Tim to work with them and the little heater they have.","updateTime":"2023-06-19T19:01:03.742787Z"},{"reviewer":"Della","starRating":"ONE","comment":"Do your self a favor and go somewhere else.\n\nI would leave negative stars if I could. Told the doctor during my exam that I was having trouble with dryness and focus. He told me to keep blinking. I left with a contact prescription that turned out to be wrong. I can’t wear the contact for more than a hour without a headache and nausea. Things that were previously clear are now blurry. I told the manager about this and he scheduled an appointment for me to come back and see a different doctor for a recheck.\n\nWhen I arrived for the recheck I was told that I can’t see another doctor because the doctors (not employed by Pearl) bill separately. So my choices are see the doctor who gave me a wrong prescription, an issue I have never had in my 25 years of wearing contacts, or I guess I could pay to see the other doctor. Apparently the billing issue is something the manager “didn’t know.”\n\nMy insurance benefits for the exam and my contacts have been used and I am stuck with a set of contacts that I can’t wear. The manager was politely apologetic but clearly unwilling to do anything beyond offer a recheck. With the same doctor who got it wrong the first time.","updateTime":"2023-04-25T18:19:52.655434Z"},{"reviewer":"La Hall","starRating":"FIVE","comment":"Excellent service and staff.","updateTime":"2023-04-21T17:14:33.782565Z"},{"reviewer":"Akeim St Bernard","starRating":"FIVE","comment":"Sierra was really kind, professional and patient with me. It was my first time and I definitely found my new home for all my optical needs!","updateTime":"2023-04-09T15:37:26.526180Z"},{"reviewer":"Moira French","starRating":"FIVE","comment":"The lady who helped me get my glasses at Town Center Mall Pearle Vision was named Maria Burrow. She was awesome. The reason I left my other eyeglass place was they never got the bifocal line correct. Maria measured very carefully and just really seemed like she knew exactly what she was doing. And sure enough they came out perfect. Between the doctor’s office and the people who get you set up with lenses and frames, I have zero complaints with the Town Center location.","updateTime":"2023-03-27T01:01:08.839361Z"},{"reviewer":"Minal Patel","starRating":"FIVE","comment":"Sierra was absolutely wonderful to work with. She went through all my options that I had to get me the best possible deal on my new glasses and replacing lenses on my sunglasses. I truly love this practice and all the employees. I have been going to this location for years and can’t express the kindness of all the staff and doctors.","updateTime":"2023-03-09T12:30:05.258388Z"},{"reviewer":"Carman Lovett","starRating":"ONE","comment":"DO NOT GO HERE Fraudulently billed my insurance for lenses I never received. I went in last September and asked for the out of pocket for a potential order and the sales rep Keisha ran my insurance for the order. Now when I went this year to get an updated eye exam and attempted to use my benefits, I was told that my benefit was already used back in September of 2022, even though Pearle does not place orders with out payment first. I ordered nothing so I paid nothing yet they received money from my insurance for lenses I never ordered, paid for OR picked up. I want to speak to the owner AND a manager immediately.","updateTime":"2023-02-22T22:47:53.807109Z"},{"reviewer":"Pamela Byuti","starRating":"FIVE","updateTime":"2023-01-18T00:12:08.547788Z"}]