[{"reviewer":"Lauren Hedgpeth","starRating":"FIVE","comment":"DR Joe G has taken care of us for over 20 years. I trust his care above all others. Thank you Dr Joe.","updateTime":"2026-02-21T16:46:06.289864Z"},{"reviewer":"amber","starRating":"FIVE","updateTime":"2026-02-18T17:03:29.362537Z"},{"reviewer":"Tal Michaeli","starRating":"FIVE","comment":"Dr. Wamack is amazing!! Approachable, knowledgable, great listener, professional, and really understand the person in front of him.","updateTime":"2026-02-16T15:47:51.432883Z"},{"reviewer":"Yatirka Funez","starRating":"FIVE","updateTime":"2026-02-16T13:37:57.204985Z"},{"reviewer":"TRG16","starRating":"FIVE","comment":"Friendly, knowledgeable staff.","updateTime":"2026-02-16T11:22:47.206049Z"},{"reviewer":"Prashant Patil","starRating":"FIVE","comment":"Dr Lee is amazing!","updateTime":"2026-02-14T07:46:09.149444Z"},{"reviewer":"Vernie Suarez","starRating":"FIVE","updateTime":"2026-02-12T21:02:13.731235Z"},{"reviewer":"marc bilodeau","starRating":"FIVE","updateTime":"2026-02-08T20:34:46.659434Z"},{"reviewer":"Iwan Phantja","starRating":"FIVE","updateTime":"2026-02-08T19:46:28.810466Z"},{"reviewer":"Franklin Martin","starRating":"FIVE","comment":"I was able to get an appointment on short notice and was seen right away after I got there. Everyone was kind, accommodating, thorough, and professional. I was prescribed eye drops for an infection and picked it up from my pharmacy within the hour.. my experience couldn't have been any smoother! Thanks to all!!","updateTime":"2026-02-04T14:32:40.370760Z"},{"reviewer":"Glenn Lewis","starRating":"FIVE","updateTime":"2026-02-04T13:36:24.222777Z"},{"reviewer":"Yael Swerdlow","starRating":"FOUR","updateTime":"2026-02-01T00:47:28.988025Z"},{"reviewer":"jeff ellery","starRating":"FIVE","comment":"I always receive excellent technical consultation and prescription form Dr J. Goncalves.\nI always receive excellent customer care there in the store - regardless of whom I am greeted by and working with.\nThank you!","updateTime":"2026-01-30T15:29:49.677758Z"},{"reviewer":"Michael Linacre","starRating":"FOUR","updateTime":"2026-01-29T13:35:46.218364Z"},{"reviewer":"Dennis McMaster","starRating":"FIVE","updateTime":"2026-01-26T21:32:59.242985Z"},{"reviewer":"Tracie Knapp","starRating":"FIVE","comment":"I have been seeing Dr Goncalves for many years now. There is no one better. The staff is friendly and attentive. Highly recommend them.","updateTime":"2026-01-23T22:19:47.838154Z"},{"reviewer":"Kim Konke","starRating":"ONE","comment":"I have been a customer of several years and my recent experience has led me to not return to Pearle Vision. The front desk staff girls are very rude and unprofessional (acted like I was a bother). The manager struggled to pull up my vision insurance when I was already in the system and had made previous purchases at this store (no changes to insurance). Not sure what the issue was. Everything is an upsale - they try to nickle and dime you. Overall lacking professionalism and would 100% advise to go to another store / service provider as this store is truly miserable to deal with. Pay attention to the other negative Google reviews.","updateTime":"2026-01-22T01:55:18.213382Z"},{"reviewer":"Bob Helgesen","starRating":"FIVE","comment":"Dr Joe is a rock star!","updateTime":"2026-01-19T23:21:54.142093Z"},{"reviewer":"Michael and Janet Taylor","starRating":"FIVE","updateTime":"2026-01-19T15:35:46.570524Z"},{"reviewer":"Peter William","starRating":"FIVE","updateTime":"2026-01-19T14:09:26.202494Z"},{"reviewer":"Peach Atlanta","starRating":"ONE","comment":"I had the worst experience at this place. Even if you make an appointment, you will still wait a very long time. Be careful, because they are very tricky. If you use insurance, they charge more than what they originally tell you.\nI went there three times, and every visit had something negative. For a contact lens consultation, they told me one price, but at checkout they added many extra charges without my consent. When I tried to speak with the manager, they were extremely rude. Most of the staff also did not seem to care and were rude as well.\nI do not recommend this place.","updateTime":"2026-01-18T19:01:53.834620Z"},{"reviewer":"Amairany Garcia","starRating":"ONE","comment":"The customer service is very bad, disrespectful, and rude.to the clients always have a bad mood.\nThe Spanish service acting very rude all the time screaming to all customers.\nWe pay for the service no for that disgusting service.","updateTime":"2026-01-17T20:02:40.397073Z"},{"reviewer":"DaPup","starRating":"FIVE","comment":"Great crew, professional service. My wait time was 5 minutes.","updateTime":"2026-01-17T17:14:54.556876Z"},{"reviewer":"Dee Train","starRating":"FIVE","comment":"Abita was great and helped us! Very sweet - highly recommend!","updateTime":"2026-01-16T17:40:43.759778Z"},{"reviewer":"Felice Margol","starRating":"FIVE","updateTime":"2026-01-15T13:39:32.368465Z"},{"reviewer":"Daniel Jacobs","starRating":"FIVE","updateTime":"2026-01-13T13:44:08.997600Z"},{"reviewer":"Ken Evers","starRating":"FIVE","comment":"Great visit. Everyone was super helpful and very knowledgeable about their work. Highly recommend you visit next time you need vision help.","updateTime":"2026-01-10T13:36:07.066019Z"},{"reviewer":"Richard Lind Swenson","starRating":"FOUR","comment":"Above expectations.","updateTime":"2026-01-08T17:14:14.189537Z"},{"reviewer":"Dick Fallon","starRating":"FIVE","updateTime":"2026-01-06T21:06:38.396093Z"},{"reviewer":"Abby Bernard","starRating":"ONE","comment":"I’ve been coming to this office for nearly six years and have never had an issue—until now. In the past, the doctors and reception staff have always been polite, welcoming, and professional.\n\nAt my recent visit to renew my contact lens prescription, I saw a doctor I hadn’t met before (a woman with red hair). Unfortunately, the interaction was extremely uncomfortable. She came across as very passive-aggressive and informed me that I had an infection in my right eye. I’ve always worn Acuvue Oasys lenses, and she explained that they are very lubricated and that, since I’m not always great about taking them out, she recommended switching to a different brand.\n\nHowever, once payment was taken, she handed me the same brand she had just told me she would not recommend. She continued to “un-recommend” them while simultaneously trying to sell them to me, which was incredibly awkward and confusing. Given that she had just said they weren’t helping my eye infection, this interaction made me feel very uncomfortable and unsure of the guidance I was receiving. I ultimately left with the brand she initially recommended, based on her medical advice.\n\nWhen I returned to pick up my contacts, the front desk staff was again passive-aggressive. The overall atmosphere felt unwelcoming—staff members simply stared as I walked in, as if I wasn’t supposed to be there. The office no longer feels warm or inviting and has lost the family-like hospitality it once had.\n\nMy mother also recently visited and had a very similar experience. Sadly, after years of loyalty, they’ve lost two long-time patients because of these interactions.\n\nI hope this feedback is taken seriously. Best of luck moving forward.","updateTime":"2026-01-03T18:59:34.778604Z"},{"reviewer":"Hut Carspecken","starRating":"FIVE","comment":"Great experience. Very reliable exam and friendly staff. Good selection of glasses.","updateTime":"2026-01-02T21:33:26.091509Z"},{"reviewer":"Deborah Hill","starRating":"FIVE","comment":"Dr. Goncalves is kind and professional. Obviously concerned about the health of my eyes. I had a minor emergency and he and his staff got me in right away.","updateTime":"2026-01-01T14:45:20.626601Z"},{"reviewer":"Doreen Waugaman","starRating":"FIVE","comment":"Very thorough and efficient","updateTime":"2025-12-31T13:51:11.068939Z"},{"reviewer":"Carol Allen","starRating":"ONE","comment":"My husband had an appointment but had a very long wait while the staff took walk-in traffic. He complained about this but Pearle wanted him to continue to wait. My husband fired them & can’t get them to stop sending unsolicited marketing emails. Pearle is also too expensive.","updateTime":"2025-12-29T21:12:41.384295Z"},{"reviewer":"Ruth Rowell","starRating":"THREE","comment":"Eye Dr - very much recommend.\nOpticians - definitely do not recommend.\nVery pleased with the eye doctor and would use him again; he was exceptionally professional and pleasant. I REALLY appreciated that he didn’t fly through the vision testing like other eye doctors have (not giving you time to decide which setting actually improves your vision). On the other hand, the assistant/s definitely needs a good bit of coaching on customer service and attitude. Tech wouldn’t listen to me when I had something important to ask before we even started or during - her response was dismissive and also incorrect. What I was saying literally impacted what testing needed to be done. She also did not sanitize the places my face would touch chin on the equipment.\n\nPearle’s eyewear people (separate company??) with the exception of the man who had been on a call, all had awful customer skills. None of them wanted to be there and it definitely showed! Eyewear choices were much better than before. Needing to spend $1k on one pair of glasses (on sale!) combined with their dismissive rude attitude means next time I’ll buy the glasses from someone who can at least be pleasant.","updateTime":"2025-12-28T16:04:47.185515Z"},{"reviewer":"Valerie lorentz","starRating":"FIVE","updateTime":"2025-12-24T17:43:59.183394Z"},{"reviewer":"Janet Bentley","starRating":"FIVE","updateTime":"2025-12-20T02:48:40.652789Z"},{"reviewer":"John L. Mooney","starRating":"FIVE","comment":"I needed to see an Optometrist and the staff were kind and helpful. They scheduled an appointment for me to see Dr. Joe Goncalves. He examined my eyes and helped me out greatly. I got what I needed for dry eyes and a prescription for reading glasses. He's an excellent doctor and I highly recommend seeing him at Pearle Vision.","updateTime":"2025-12-19T19:58:32.583202Z"},{"reviewer":"karla bright","starRating":"THREE","comment":"I am so disappointed that you charge 3% for using a card? Also &10.00.to mail. All that use to be a free courtesy for ordering through you . I don't need to order from you now .","updateTime":"2025-12-19T13:53:51.355913Z"},{"reviewer":"Emad Youssef","starRating":"TWO","comment":"I have been a customer for many years at that store, they took wrong measurements during my visit for new glasses and the reading section was not placed correctly, they have to re- do the glasses again. It took them from before Thanksgiving to after Christmas to get done!\nThen after couple of weeks, i noticed a big scratch on one of the lenses, when I called about it, they told me that is normal and the anti scratch guarantee does not cover this! I can perceive a decline in this store quality.\n\nThis is a follow up review:\nAfter about 10 month, I went to store and showed the manger the scratches on the lens, they were able to replace both lenses free of charge under warranty. I am pleased with their customer services and they won me back.","updateTime":"2025-12-18T11:37:42.970977Z"},{"reviewer":"Terry Simmons","starRating":"FIVE","comment":"Detailed and professional eye exam. Courteous, timely and friendly customer service.","updateTime":"2025-12-16T22:54:04.203186Z"},{"reviewer":"Tom Easterly","starRating":"FIVE","updateTime":"2025-12-12T16:38:45.117335Z"},{"reviewer":"Kathleen Johnstone","starRating":"FIVE","comment":"Dr C is the best! Kind, honest and so knowledgeable!\nChristie was great helping me find the right glasses and fit them so easily!\nThank you all!","updateTime":"2025-12-11T19:46:58.033538Z"},{"reviewer":"Brian Gemberling","starRating":"THREE","comment":"Let me start with a positive, Dr Angela Lee is outstanding. Her ability to develop rapport and trust with her patients is outstanding. She is very skilled, knowledgeable, comprehensive, and most importantly kind. I would rate her a 5/5\nAs for the staff at the center I was merely number and someone to process through as quickly as possible. The technician that administered most of the test was not outwardly rude but her dismissive and uncaring attitude towards me made me feel uncomfortable and frankly if I was not going to see Dr. Lee I would have politely declined further interaction with this person. Rating 2/5 Other sales Staff I engage with briefly were generally helpful and just doing there job. I was impressed with the level of technology they offer to their clients. 3.5/5","updateTime":"2025-12-11T16:00:54.698998Z"},{"reviewer":"moody alavi","starRating":"FIVE","updateTime":"2025-12-03T14:28:31.211861Z"},{"reviewer":"Lisa Mize","starRating":"FIVE","updateTime":"2025-11-28T14:02:26.026182Z"},{"reviewer":"Jimmy G","starRating":"FIVE","comment":"For a post cataract surgery glasses evaluation. Good service and good care. They saw me on time, the technician was very pleasant and efficient. Dr Lee was very nice, listened to my needs and concerns and was very good. I was in and out in 20 minutes.","updateTime":"2025-11-16T13:04:52.593382Z"},{"reviewer":"Maria Mejia","starRating":"FOUR","updateTime":"2025-11-14T15:32:26.458705Z"},{"reviewer":"Carmen Constancia","starRating":"FIVE","comment":"I received excellent service...it was more than I expected!!👏👏","updateTime":"2025-11-13T03:59:04.336688Z"},{"reviewer":"Katia Alencar","starRating":"FIVE","comment":"Dr Jose Goncalves is an excellent Doctor! One trillion star Doctor.\nI always recommend him to friends and everyone! May God bless! The present front desk ladies (who speak Spanish), need to smile more and be nicer!","updateTime":"2025-11-12T14:04:33.105556Z"}]