[{"reviewer":"Halee","starRating":"FIVE","comment":"Their service is wonderful. Everyone I've encountered here has been exceptionally kind and friendly. I agree with all the great online reviews that led me here! Thank you to the opticians and to Dr. Kim and team for making this an easy and enjoyable experience.","updateTime":"2025-11-24T18:26:00.820947Z"},{"reviewer":"Bryana Smith","starRating":"ONE","updateTime":"2025-11-20T22:55:13.697443Z"},{"reviewer":"Nadine Raidbard","starRating":"FIVE","comment":"Great experience. Thoughtful and caring staff","updateTime":"2025-10-30T21:17:44.548497Z"},{"reviewer":"Dre","starRating":"FIVE","comment":"Siedah and Karishma were great with assisting me at this location. Very friendly and helpful. I would definitely recommend this location for anyone looking to purchase glasses or get an exam.","updateTime":"2025-10-27T16:47:25.732972Z"},{"reviewer":"TJ 1906","starRating":"FIVE","comment":"Never a bad experience in all the years I have been going to this location...","updateTime":"2025-10-26T04:02:32.978156Z"},{"reviewer":"carlos rojas","starRating":"FIVE","comment":"Great costumer experience. The team were nice and friendly.","updateTime":"2025-10-22T20:36:15.482033Z"},{"reviewer":"Sandee Johnson","starRating":"FIVE","comment":"I had the best customer experience at Pearle Vision on Roswell Rd in Sandy Springs!\n\nQuinton & Siedah both gave great & attention customer service on my initial & follow-up visits! They personalized my srrvice so well, I didn't want anyone else to help me\n\nThe new management has made a difference. And as a result, I plan on returning to this location for my future optical needs!","updateTime":"2025-10-17T17:35:16.720110Z"},{"reviewer":"Asia","starRating":"FIVE","comment":"Stopped by after work to browse some eyeglasses the technician James was very helpful and kind. I’d definitely recommend stopping in when looking for new glasses.","updateTime":"2025-10-02T20:44:12.566133Z"},{"reviewer":"scott lieberman","starRating":"ONE","comment":"They literally would not let me look around unless I gave him my ID and they made a copy of my driver's license. I was just about to make a purchase, I like their glasses and my insurance is ready to be spent. I've never heard of this before. Has anyone else ever heard of this. Pearle please respond to this and tell me if this is your policy or just an employee not knowing what they're doing? I asked them if you were serious and they said yes. That is the policy. I've never heard of such a thing in retail.","updateTime":"2025-09-19T16:29:24.589643Z"},{"reviewer":"Skye Lee","starRating":"FOUR","comment":"Overall I do recommend this location.\nPros: Quinton the sales manager was calm, informational and accommodating. He really helped me make a good decision within my price range.\nCons: They do require an ID before you can look at glasses and the brands are pricey.","updateTime":"2025-08-21T20:51:50.347698Z"},{"reviewer":"Liyah Chante","starRating":"FIVE","comment":"My experience was quick and thorough. The staff and the doctors are friendly and informative; Also, very patient. I absolutely love my new Coach frames. I took advantage of the blue light feature for my lenses since I work in Tech. Game changer.","updateTime":"2025-08-20T14:19:02.295245Z"},{"reviewer":"Poopak Mahdavi","starRating":"ONE","comment":"Avoid Pearle Vision Abernathy (6631 Roswell Rd, Sandy Springs). My experience was unprofessional from start to finish. My paperwork was lost, the lenses were made incorrectly, and when I asked for correction, I was met with excuses and delays. After months of calls and visits with no resolution, I gave up and had to spend more money elsewhere to have my glasses properly redone.\n\nThis isn’t just my case — the BBB rates Pearle Vision, aka ‘Luxottica Retail North America Inc.’ an F, citing 44 ignored complaints and 46 unresolved ones. My experience reflects the same pattern: no accountability, no follow-up, and no way to reach corporate support.\n\nI strongly caution others against using Pearle Vision because it needs to take immediate corrective action to address their store’s failures and its long history of ignoring customers.","updateTime":"2025-08-18T13:36:07.699664Z"},{"reviewer":"Katy “Katy” Olsson","starRating":"ONE","comment":"Never go here! New ownership and customer service is terrible. Waited an hour for them to do nothing but look on my eye and charged $70 with insurance. The Pearle Vision in Roswell is way better. Make the drive!","updateTime":"2025-08-06T15:18:28.779598Z"},{"reviewer":"Andrea Suzzette Thomas Barnes","starRating":"FIVE","comment":"Highly recommend! Dr Bonds and Quinton were professional, friendly and knowledgeable. Dr Bonds took time to explain my results. The center itself was clean, uplifting and full of beautiful eyewear.","updateTime":"2025-08-01T03:15:15.205369Z"},{"reviewer":"eric davis","starRating":"FIVE","comment":"They were great. What happened to me? Get my classes in a timely manner. Great customer service.The doctor was phenomenal","updateTime":"2025-07-31T00:33:21.340147Z"},{"reviewer":"Lisa Becker","starRating":"FIVE","comment":"The Pearle Vision sign is so tiny compared to the rest of the others in that busy Publix parking lot. They need to promote. The best eye exam I've had in years. My contacts and glasses have been perfect. Quinton Archie was my optician. I have lived in this neighborhood for three years and didn't know they were here. That store needs a bigger sign.","updateTime":"2025-07-26T09:14:41.596664Z"},{"reviewer":"Lady C","starRating":"FIVE","comment":"Amazingly great service! Myself and my family have been customers of this location since it was a corporate branch. Had a few issues just before their transition with staff being rude and unwelcoming. Also problems with my husband’s lenses and getting them corrected, which took months and no follow up. We finally decided to contact the branch ourselves to express our frustrations and concerns, only to be greeted by a new staff whom had no idea what we were talking about or what was going on. However! Not only were they patient with us in our time of venting frustration, but after taking the time to actually listen to us, they rectified the issue professionally and within a timely manner. I am truly appreciative of this new team and I highly recommend. Quinton was very nice and very helpful, and when he was out of the office or unavailable, John stepped right in to assist on his behalf. 10 out of 10! Keep up the great work, and we’re looking forward to our next visit.","updateTime":"2025-07-17T06:03:19.210222Z"},{"reviewer":"Helen Jonas","starRating":"FIVE","comment":"Super helpful staff! Came in to get my sunglasses fixed as it was missing a screw. Took them and fixed them within minutes. Super kind staff!!","updateTime":"2025-07-14T19:40:58.838858Z"},{"reviewer":"Shanica Minor","starRating":"FIVE","comment":"Amazing services i highly recommend 🥰","updateTime":"2025-07-13T13:44:04.176694Z"},{"reviewer":"Wendy Miller","starRating":"FIVE","comment":"When I went into my neighborhood, Pearle vision center I had not been there for a couple years. I was so pleasantly surprised at the new doctor and staff they were outstanding the doctor was so knowledgeable so personable that I became so happy that I went that day it was the best visit I have ever had and I’m 63 so that’s quite a few visits. I was equally impressed with the staff thank you new Pearl Vision of Sandy Springs.","updateTime":"2025-06-28T00:14:04.175869Z"},{"reviewer":"Keandrea Brown","starRating":"FIVE","comment":"great customer service come see Quinton at pearl vision he’s awesome thank you so much for taking care of me","updateTime":"2025-06-11T15:25:29.013992Z"},{"reviewer":"Brandon Thomas","starRating":"ONE","comment":"The moment you walk in the store, they say you are not allowed to browse their glasses selection unless you give them your ID first first and then they photo copy it. In 41 years of my lifetime never seen anything like that! Very uncomfortable and intrusive.","updateTime":"2025-06-08T21:35:00.971597Z"},{"reviewer":"BRANDI","starRating":"ONE","comment":"Went in to browse glasses, and the door was locked. Once the guy opened the door, he asked if I was picking up, \"no\",...just browsing, \"yes, is that alright?!\". Then the other guy looks at me and says we need ID. What?!?!...to look at glasses with my money and insurance! You have lost your mind! I'll take my money elsewhere. No wonder it was empty!!","updateTime":"2025-06-06T16:33:20.863451Z"},{"reviewer":"Nicholas Schuster","starRating":"FIVE","comment":"Responsive, Professional, & Courteous Team. One of the friendliest environments in the area! Thank you!","updateTime":"2025-05-26T14:56:29.294524Z"},{"reviewer":"Gladys Cuevas","starRating":"FIVE","comment":"Quinton","updateTime":"2025-05-16T17:06:55.454768Z"},{"reviewer":"Marjan Sanjari","starRating":"ONE","comment":"This location used to be a corporate branch, and I’ve been a customer for over seven years, always having a great experience with the previous management. However, I was unaware that the office transitioned from a corporate to a branch location. I ordered two pairs of glasses for my husband and myself on December 27th, and we didn’t receive them until Monday, February 17th.\n\nThroughout January and mid-February, my experience with the new team was awful. One of the person I spoke with over the phone was extremely unprofessional and rude. Unfortunately, I don’t remember the name, but I’m confident that if management reviews the recorded calls, they will understand what I’m referring to.\n\nI picked up my glasses, but I will never return to this location or recommend it to anyone until they learn how to treat their customers properly.","updateTime":"2025-02-25T19:15:16.224917Z"},{"reviewer":"Steve Michaels","starRating":"ONE","comment":"Zero stars if i could. Im another customer reporting a brutal experience with maria. 5 weeks today and still no glasses, still an incomplete job. Some specifics: I was getting new lenses for existing frames, so left frames with her. After 3 weeks she calls and says insurance needs last 4 of my SSN. Seriously? Then she calls days later asking me to drop off my frames the next morning. YOU ALREADY HAVE THEM AND HAVE HAD THEM FOR 3 WEEKS. Went today (5 weeks from purchase) to demand my frames back. She didnt even attempt to save the sale, she quickly saw my frustration and asked if wanted a refund. At least she was able to tackle that. And am excited that i'll never have to walk into that store again or deal with her in the future. i believe at some point they lost my frames and chose to stall and provide odd excuses. completely disorganized and not credible or trustworthy.","updateTime":"2025-02-07T17:53:32.880641Z"},{"reviewer":"Breonica","starRating":"ONE","comment":"This locations service is horrible. It has now been over a month and I nor my daughter have received our glasses. We went in Dec 17th and it’s now Jan 21st the heck! Their excuse for the delay was the holidays and snow day and now their excuse is their now going franchise instead of corporate. It doesn’t take that long for glasses to come in. I have used pearls vision for years and I have never experienced such a horrible delay. Since they are now franchise I wouldn’t suggest this location. They are slow as hell! Once they do decide to call me for our glasses I will never return to this location ever again!","updateTime":"2025-01-21T23:12:28.245483Z"},{"reviewer":"KeSheena Heard","starRating":"ONE","comment":"RUDE! UNPROFESSIONAL! 0/10, I don’t recommend. I moved to GA a few years ago and came to this location here in Sandy Springs every year for an eye exam. I never had a bad experience! The previous manager was very professional and personable.\n\nMy experience today with the new manager, Maria Burrow, was awful!! I will never come back to this location nor refer anyone else!","updateTime":"2024-12-28T20:56:16.051300Z"},{"reviewer":"Lokesh Acharya","starRating":"FIVE","comment":"Had been there for getting a pair of sunglasses. They have a pretty good collection. The staff was very welcoming and helpful. Maria at the front desk was very kind and friendly. She answered all our questions and made sure we got the best.\nThank you, Maria, for helping us out - even though it got a little later than the closing hours.","updateTime":"2024-12-04T14:43:12.247192Z"},{"reviewer":"R AM","starRating":"FIVE","comment":"Maria was super fantastic! She demonstrated great customer service and was well experienced.","updateTime":"2024-11-29T23:28:58.908150Z"},{"reviewer":"James Norwood","starRating":"FIVE","updateTime":"2024-11-27T19:27:45.299779Z"},{"reviewer":"Latisha","starRating":"FIVE","comment":"I recently had an appointment with Dr. Bond at Pearle Vision and I am absolutely thrilled with the care I received. From the moment I walked into the office, the staff was friendly and welcoming, creating a comfortable atmosphere. Dr. Bond took the time to thoroughly explain everything during my eye exam, answering all of my questions and ensuring I understood each step of the process. The exam was incredibly thorough. She helped me choose a new contact that fit and felt comfortable on my eyes.\n\nNot only is Dr. Bond highly knowledgeable, but she also has a wonderful bedside manner, making me feel at ease throughout the entire visit. It’s clear that she genuinely care about her patients' well-being, and I left feeling well-informed and confident about my eye health. I highly recommend Dr. Bond and the entire practice to anyone in need of exceptional eye care. You won’t be disappointed!","updateTime":"2024-11-25T19:37:04.253299Z"},{"reviewer":"elena wimberly","starRating":"FIVE","comment":"Maria was amazing and very helpful with everything and very friendly. Thank you!","updateTime":"2024-11-22T21:30:51.285733Z"},{"reviewer":"Bart Costello","starRating":"FIVE","comment":"Maria was very attentive to my questions. She was very friendly and got me in and out in a prompt mannet","updateTime":"2024-11-20T18:02:49.738665Z"},{"reviewer":"Jaylyn Brown","starRating":"FIVE","comment":"Pearle Vision was great, everyone was very cordial and prompt. Maria helped us through the process and was amazing! She was willing to walk us through all of the information provided and get us the best deal possible. Can’t wait to come back in for lenses!","updateTime":"2024-11-16T17:52:07.107388Z"},{"reviewer":"Deborah Paddison","starRating":"FIVE","comment":"Maria was absolutely wonderful, so professional!","updateTime":"2024-11-13T20:57:09.173529Z"},{"reviewer":"Donna Rosen","starRating":"FIVE","comment":"Maria, Dorothy and Dr. Bonda were the best.","updateTime":"2024-11-09T21:09:26.352371Z"},{"reviewer":"Dasia Rembert","starRating":"FIVE","comment":"Everyone was very nice. Especially the staff Maria and Dorothy were so nice and helpful.","updateTime":"2024-10-16T19:12:55.045513Z"},{"reviewer":"Larshona Johnson","starRating":"FIVE","comment":"I had a great experience at Pearle Vision - Sandy Springs. Dr. Desarae Bonds was very efficient and thorough throughout the entire process. She explained everything that she was doing and I felt very comfortable. The office was clean and I was seen at my appointment time. The office manager Maria was extremely nice and helpful. I would recommend this office.","updateTime":"2024-10-10T15:16:49.771066Z"},{"reviewer":"David Kelley","starRating":"TWO","comment":"Just bad service, disorganized, and the sales person couldn't help me because someone else already had worked up the quote, When the sales person did return they did not call to follow up with the phone sale. When I went in person they lost the quotes so I would have to start the entire process over again. If I am going to buy an $800 pair of eye glasses it's not going to be from Pearle. How it went from $90- $800 is a whole other story!","updateTime":"2024-09-25T21:22:46.881310Z"},{"reviewer":"Jennifer D","starRating":"FIVE","comment":"Wonderful! I have been coming to this location for years and it is a five-star experience every time I visit. Thanks to Maria and staff at the Sandy Springs location.","updateTime":"2024-09-20T18:14:07.052507Z"},{"reviewer":"Destiny Poloozi","starRating":"FIVE","updateTime":"2024-09-19T17:31:35.708412Z"},{"reviewer":"Imani Jones","starRating":"FIVE","comment":"This was the best eye dr ever. the people there are so warm and welcoming and the experience was great. this was my first dr appointment by myself and i wasnt nervous the entire time. these people are amazing. would give 10 stars if i could.","updateTime":"2024-09-17T20:54:41.918299Z"},{"reviewer":"Ini","starRating":"FIVE","comment":"I enjoyed my time at Pearl Vision. Great staff members who explained things to my understanding. I was pleased to meet Ms. Maria. Such a delight!","updateTime":"2024-09-06T15:49:50.301317Z"},{"reviewer":"Nafeassia Powell","starRating":"FIVE","comment":"Mrs Maria Burrow was excellent and very kind. She answer all my questions and made sure I got everything I need. I definitely recommend them!","updateTime":"2024-09-05T15:32:54.635953Z"},{"reviewer":"Casey Dryden","starRating":"FIVE","comment":"Maria was amazing and very helpful. The doctor was also great and took her time with the exam. I highly recommend","updateTime":"2024-09-04T14:15:40.917435Z"},{"reviewer":"Diana Ye","starRating":"FIVE","comment":"Very meticulous check. Lovely service and courteous.","updateTime":"2024-08-24T18:38:50.288834Z"},{"reviewer":"Sylvia Gordon","starRating":"FIVE","updateTime":"2024-08-23T15:06:05.240233Z"},{"reviewer":"Samara Pearson","starRating":"FIVE","comment":"I recently visited Pearle Vision and had the pleasure of being assisted by Maria Burrow. From the moment I walked in, Maria made me feel welcomed and at ease. Her professionalism and warm demeanor are truly outstanding.\n\nMaria's knowledge and expertise are evident in every aspect of her work. She took the time to thoroughly explain my options and guided me through the process of selecting the perfect pair of glasses. Her attention to detail and commitment to ensuring I was satisfied was remarkable.\n\nWhat truly sets Maria apart is her genuine care for her customers. She went above and beyond to ensure that my glasses fit perfectly and that I was comfortable with my choice. Maria made what could have been a routine visit feel special and personalized.\n\nI highly recommend Maria Burrow at Pearle Vision to anyone in need of eye care services. She is a true professional who exemplifies excellent customer service. Thank you, Maria, for making my experience exceptional!","updateTime":"2024-08-22T19:13:58.319416Z"}]
