[{"reviewer":"Gregory Davis","starRating":"ONE","comment":"Went on 11-14-25 to get my wife’s lenses for the second time because of scratches. Which was a warranty issue, that was paid for, and the employee was rude and somewhat autistic , sorry, when she talks to clients. When warranty work is done you only have 2 days of the week to get work completed. Thursday and Friday, was not told when we ordered the glasses. Then was told it would take an hour to complete the lens exchange. Got it done and was told again another issue. The frames were out of shape from changing lenses. Was told we could come back later or tomorrow to have them adjusted. Meanwhile an employee was eating popcorn NEVER asked off she could help, and we were told they were short staffed. But, the popcorn eater and the optometrist were in to adjust the glasses. Never gave us that option. VERY LAST time going here what a dysfunctional corporate location.","updateTime":"2025-11-14T20:12:07.401181Z"},{"reviewer":"Anthony Phoxanalack","starRating":"ONE","comment":"Been going here for a few years now since I like the doctor, BUT the staff are incompetent. I called multiple times to get my prescription, and they were unable to find it.","updateTime":"2025-11-14T16:31:13.877156Z"},{"reviewer":"Darcy Sabo","starRating":"ONE","comment":"Ordered glasses to the tune of $600+. Original date to expect receiving glasses was “3 weeks at the most”. Call to check on glasses two days before they were supposed to come and was told “they will be here”. Called two days after expected date and was told “we will check on that and call you back”. Never received a call back. Called in 3 more days and was old there was “complication at the lab and couldn’t determine exactly when they would arrive”. Received the glasses after 6 weeks. Pearl did not care about their error or lack of customer service. Received zero compensation. Do not use!","updateTime":"2025-11-12T18:09:19.562731Z"},{"reviewer":"Michael Todd","starRating":"ONE","comment":"I was quite surprised by the cost of the lenses I was quoted/charged — $726. After doing some research, I found that identical lenses from other reputable providers are priced at around $169.","updateTime":"2025-10-20T15:06:57.503187Z"},{"reviewer":"Holly Hill-Nathan","starRating":"FIVE","comment":"Can't say enough how fabulous Dr. Marc Helmy and his team are! If you like over-the-top care, then this is the place to be. Thank you for making this the best optometry experience ever!","updateTime":"2025-10-15T15:56:09.637094Z"},{"reviewer":"Michael O'Neal","starRating":"FIVE","comment":"Very patient and honest staff. I didn't wait long for my exam, either.","updateTime":"2025-10-11T19:31:20.266615Z"},{"reviewer":"TIM","starRating":"ONE","comment":"The Doctor is the best I’ve had, however that’s where it stops. The front of the house turns into a sales first atmosphere and not customer focused. They charge you to use your current frames to force you to buy a new pair. Makes no sense to pay for something I already paid for.","updateTime":"2025-09-27T21:03:22.008841Z"},{"reviewer":"Monica Flannery","starRating":"FIVE","comment":"My friend recommended Pearle Vision. Outstanding service from the time I got to my appointment, to the time I left. Every single employee was so very kind and helpful. 10/10 I highly recommend!","updateTime":"2025-08-22T21:37:45.246897Z"},{"reviewer":"Elizabeth Genge","starRating":"ONE","comment":"This particular store is staffed by individuals who both cannot identify what services they are able to provide and then, after being told they would be able to provide them, in this case putting lenses onto a frame, given a day they would be ready (today), was told they weren't able to complete this after all. So basically, I had my frames and lenses sitting around their store, without having anyone call me to let me know. I could have taken them someplace else this whole time and not had to wait for nothing.\n\nUnless you enjoy being \"ma\"am'd\" after complaining about this, without anyone even acknowledging the inconvenience incurred, do NOT shop here!","updateTime":"2025-08-19T15:28:38.203454Z"},{"reviewer":"Michael Williamson","starRating":"FIVE","comment":"So glad to be back under the care of Dr. Helmy. He saved my vision, going above and beyond when I got rusted debris stuck in the cornea of one eye. Too easy to say how much I respect and recommend his expertise. The entire team at this location is pretty awesome by the way. All very personable and knowledgeable.","updateTime":"2025-08-09T19:04:53.970212Z"},{"reviewer":"Chris Eagleson","starRating":"FIVE","comment":"For years, my family and I have trusted Dr. Marc Helmy at Pearle Vision, and every visit feels like a warm reunion with a caring family member. Dr. Helmy's expertise shines through in his consistently accurate diagnoses and effective prescriptions, making him an invaluable asset to the practice. After each thorough exam, the experience continues seamlessly at the front, where the staff's welcoming demeanor sets the tone. A special shoutout to Luke, whose exceptional knowledge of frames and lenses guides you to the perfect choice with confidence. The extensive selection of stylish frames and top brands available to try on in-store is truly impressive! Every team member radiates professionalism and warmth, ensuring a delightful visit every time. We’re proud to be lifelong patients and customers of Pearle Vision!","updateTime":"2025-08-04T15:21:33.100410Z"},{"reviewer":"D Buchanan","starRating":"TWO","comment":"I bought Versace frames they didn’t give me certificate of authenticity. I have to constantly come back to get my frames readjusted which sucks just as much as the family owned attitudes. Save your self trouble and go to the location at the mall it’s not privately owned. I really hate I came to this location","updateTime":"2025-08-01T03:11:54.077071Z"},{"reviewer":"Jackson Cox","starRating":"FIVE","comment":"Great attention to detail and quick turn-around even when waiting on Ray-Ban. Friendly staff and very informative. Best Pearle Vision location by far.","updateTime":"2025-03-11T22:41:00.737341Z"},{"reviewer":"chris battista","starRating":"FIVE","updateTime":"2025-01-31T17:04:19.304468Z"},{"reviewer":"Reuben Baumgardner","starRating":"FOUR","updateTime":"2025-01-24T23:51:07.081720Z"},{"reviewer":"Norman Colby","starRating":"FIVE","comment":"Jackie is the best!!","updateTime":"2025-01-23T15:49:12.963446Z"},{"reviewer":"Anthony R","starRating":"FIVE","comment":"I'm not one to post reviews unless the experience is above and beyond; but that's what this was. From the moment I walked in the door until the day I picked up my glasses, the GM, Luke, made sure I was well taken care of. He was Kind, courteous, professional, knowledgeable with a great attitude. I will definitely be returning in the future. Thank you for all your help Luke.","updateTime":"2024-12-14T17:59:52.586290Z"},{"reviewer":"Sandy Thompson","starRating":"FIVE","comment":"Dr.Marc Helmy, is the best he takes time ,explains, answers\nany questions , never rushes you he cares about his patients ,I am so glad he's my Dr. I'm completely confident I have the best Dr. And if you have a problem choosing frames no feer Luke is totally amazing ! I get so many complements on frames he choose, and my second pair yep I love the pair he picked out !! Office personal are great, a comfortable, caring atmosphere\nThey are all so great I highly recommend them !! 5 star but they deserve 10 stars in my book the best of 3 offices I've been to and they will always be my Optometrist. Sandy","updateTime":"2024-12-04T22:39:10.075820Z"},{"reviewer":"Denim Grzesik","starRating":"FIVE","updateTime":"2024-11-14T22:24:31.639507Z"},{"reviewer":"Jutta Krause","starRating":"ONE","comment":"My husband and I had glasses made at the Town Lake in Woodstock location in the spring of this year. I fell in September and scratched my right lens severely. I went back to the store on Sep.18th and Jackie ordered a replacement lens. It is now the middle of November and I have been at the location at least 4 times to inquire and was told that Jackie wood call me. That has not happened. The last time I spoke to the owner and he told me that the lense did not pass the last inspection and needed to be redone. He promised that I would have it the following week. Well, more than 2 weeks have come and gone and I still do not have a new lens.\nI am extremely disappointed and my husband and I will not have glasses made at this location ever again!","updateTime":"2024-11-14T19:43:13.815053Z"},{"reviewer":"retroblasting","starRating":"ONE","comment":"Nice optometrist. Lousy support staff. Got an eye exam, needed glasses. Doctor sends me out to the sales floor to get frames. The guy directed to help me is a complete tool. More interested in being a \"chad\" than helping customers. \"Just find some frames you like,\" he says before going back to his phone. No guidance, no help. Any question I asked, he seemed put out and spoke curtly. I decide to try and get frames elsewhere. A few months later, I come back to get measured for my purchase. They hand me off to the same dude. This time, he's just sitting there in an untucked t-shirt showing off his bicep tattoos, still with the air of \"I can't be bothered with this.\" Guy tells me he can't measure me and that the sizes I've brought it as examples are for \"children.\" Once again, he dismisses me with a \"Good luck.\" Worthless sales staff at this location. That guy is more invested in how he looks than anyone who walks in. Unacceptable.","updateTime":"2024-10-09T17:32:39.814612Z"},{"reviewer":"Marci Rosalen","starRating":"TWO","comment":"Some of staff were standoffish and made me feel like a burden. My daughter went a yr later and walked out because they were rude to her.","updateTime":"2024-10-03T22:13:24.478323Z"},{"reviewer":"Lewis Payne","starRating":"FIVE","comment":"This place was amazing. Answered our questions, alerted us to best practices and helped us feel like family. Don’t go any place else!","updateTime":"2024-09-19T18:54:33.582727Z"},{"reviewer":"Jordan","starRating":"FIVE","comment":"i recently visited Pearle Vision and had the pleasure of being assisted by Tammy. Tammy’s expertise and patience were evident throughout the process. My overall experience was excellent. Dr. Consor made my visit go smoothly and ensured everything was handled efficient.","updateTime":"2024-08-05T19:12:07.558622Z"},{"reviewer":"Andy Google","starRating":"FIVE","updateTime":"2024-05-16T20:42:29.054136Z"},{"reviewer":"Na Lim H.","starRating":"TWO","comment":"My negative experience was not with the optometrists, as they do a great job. I also loved that they had availabilities and could schedule same day appointments.\n\nI recently had an experience where the glasses I received was not working out for me. Not only did it take more than 7-10 business days to receive it per staff, it also took multiple follow ups. After waiting for more than 10 days, I dropped by. One of the front person stated that the glasses and lenses were in and that it would be done by end of day. When I called at end of day (before I headed there again), I was told they were still waiting to receive the lenses.\n\nWhen I finally took the glasses home and tried it, it wasn’t working as it should. Per Pearle Vision’s corporate website, it states, “100% satisfaction guaranteed or return within 30 days.” I went in and shared my concerns with the staff in which the staff said I need to come back when the Manager was in and that they cannot do returns or refunds. When I came back another day to talk to the Manager, I felt like he wasn’t interested in hearing my concerns. I felt like I had to explain my concerns in so many different ways. He said he would need to talk with the owner. When I got home, I received a phone call from the Manager. This time, I felt like there was a totally different tone, and they were willing to fix my issue - no problem. I do have to say that my issue was resolved thereafter, which I appreciated.\n\nHowever, I am sad that my initial experience with the Manager was poor. I will not be returning or recommending this location. I feel that there should be alignment with corporate and franchise policies, but most of all, my concern should have never been belittled by the staff. Also, it is always a good practice to honor the expectations that were communicated to customers.","updateTime":"2024-05-16T16:58:08.765345Z"},{"reviewer":"Brendan Golden","starRating":"FIVE","comment":"Pearle Vision in Woodstock is incredible. My wife and I have been going there for the past 4 years and have always been seen to with the best care. From the doctors to the technicians and clerks, everyone takes their time and makes sure you get everything you need and are fully taken care of. Top notch crew!","updateTime":"2024-05-14T18:42:23.997213Z"},{"reviewer":"Senyal Das","starRating":"FIVE","comment":"Tammy was amazing and super helpful!","updateTime":"2024-05-04T16:51:16.321322Z"},{"reviewer":"Kat","starRating":"FIVE","comment":"The team members are very friendly and helpful. Dr. Helmy is very knowledgeable. I previously saw him at another practice. I was VERY happy to find he is now practicing at this location. I entrust him with my whole family's vision needs/care. Very caring, friendly, and knowledgeable. I highly recommend this physician and location. The employee doing the eye glass fittings doesn't seem very invested in the business and the customer service there could be improved. But overall, very efficient group of professionals.","updateTime":"2024-04-17T17:23:45.921768Z"},{"reviewer":"claudia field","starRating":"FIVE","comment":"I have been to several eye doctors over the past 18 years and no one compares. Tammy is an absolute delight. If you are looking for an optometrist that will treat you well look no further. I would continue to come here even if they were out of my network.","updateTime":"2024-04-05T13:32:44.940432Z"},{"reviewer":"Sonja Gardner","starRating":"FIVE","comment":"This location of Pearle Vision has proven to be top-notch! Tammy and the doctor who recently examined me were both very professional and had wonderful bedside manner and compassion which is rare to find in business establishments any longer. Everyone went the extra mile for me and I couldn't be more grateful. They have earned my trust and I would recommend them to anyone looking for a top-notch organization with stellar staff members and customer service.","updateTime":"2024-03-25T16:00:27.594609Z"},{"reviewer":"Brittany S","starRating":"FIVE","comment":"Very happy with my experience in this office! I've gone here twice so far & I've been happy both times.\nTammy needs a special shoutout, because she was so extra sweet and helpful to me!","updateTime":"2024-02-23T18:25:16.005813Z"},{"reviewer":"Hannah I.","starRating":"FIVE","comment":"Fantastic office! Very efficient appointment flow.\n\nTammy was so kind and patient finding out my limits for glasses and lenses. Dr. Naik to was kind, very knowledgeable and thorough. The gentleman was kind too, but I didn’t catch his name.\n\nStayed within my vision insurance limits without pressure. I’ll bring my kids here next time!","updateTime":"2024-02-06T12:10:23.360407Z"},{"reviewer":"Margaret Cummings","starRating":"FIVE","comment":"The doctor is so incredibly kind and knowledgeable. She took her time with me and made me feel like a person, not just a patient. Highly recommend!!!","updateTime":"2024-02-03T16:07:43.809212Z"},{"reviewer":"Gervis Carlisle","starRating":"ONE","comment":"Customer No Service!!!! Go the extra mile!!\n\nWas looking to continue using Pearle Vision based on previous experience from another location. Gentleman that works front office staff seem to have no real desire to assist with transition. I also had an issue with insurance reflecting in the system that apparently went “inactive” within the same year that I had already used and purchased.","updateTime":"2024-01-25T20:23:15.923597Z"},{"reviewer":"Nileme Abigaíl","starRating":"FIVE","comment":"Tammy was a wonderful help to me and my family. All the staff were very helpful and gave us honest opinions liked we asked for.","updateTime":"2024-01-09T21:00:39.337186Z"},{"reviewer":"Ed Bonza","starRating":"FIVE","comment":"The entire team was professional, friendly and accommodating. Dr. Roshni Naik was especially helpful and solved my issues with the most current techniques.","updateTime":"2023-12-15T15:07:34.520955Z"},{"reviewer":"Mike Patellis","starRating":"FIVE","comment":"Dr Roshni Naik took the extra time to explain every detail concerning my eyes! I felt I made the right decision to purchase subscription sunglasses to protect my eyes even more after her\ncareful evaluation of my eyesight! Well Done! great Dr.\nClean office and professional staff.","updateTime":"2023-11-21T18:11:26.916081Z"},{"reviewer":"Raleen Campbell","starRating":"FIVE","comment":"I’ve been taking our family to Pearl Vision for all our eye care needs for years and they never disappoint. The staff is helpful and friendly. I highly recommend this location.","updateTime":"2023-11-08T04:36:15.977673Z"},{"reviewer":"Frances","starRating":"FOUR","updateTime":"2023-10-17T14:46:02.098224Z"},{"reviewer":"sharon jones","starRating":"FIVE","comment":"Dr. Naik was amazing. I trying contacts for the first time and she is being very patient. My eyes are both so different. She even answered questions during my eye exam that were prob stupid but I asked anyway. The place is clean and everyone there is very knowledgeable. I do recommend this place.","updateTime":"2023-08-21T15:36:28.018650Z"},{"reviewer":"joseph Kalenoski","starRating":"FIVE","comment":"The doctor was excellent, she showed me something that no other eye doctor ever showed me. She showed me that I really needed reading vision glasses as well as far away sight. That convinced me to get my first ever progressive glasses","updateTime":"2023-08-18T00:51:22.876548Z"},{"reviewer":"Tabetha Burnett","starRating":"FIVE","comment":"Amazing office staff!!! Went out of their way for me with a difficult situation!!! I’ll definitely be back! Thank you to the wonderful girl at the check in desk!","updateTime":"2023-08-04T17:47:50.605782Z"},{"reviewer":"Madison Michele","starRating":"FOUR","comment":"My experience with the optometrist was fine, but I have a little feedback for the office. I ordered contacts from here on 7/11. I never received any communication about the status of my order. On 8/3, I ran out of lenses and reached out to them. The person who answered the phone claimed to have texted me, but I never received anything. I didn’t want to be confrontational so I said it might be because I have a new number, but I actually still have access to my old number and use it every day and I never received a call or text from your office. There seems to be a recurring issue with your text messaging service, as this happened to someone else in my household too.","updateTime":"2023-08-03T16:57:10.757011Z"},{"reviewer":"Anita Humphries","starRating":"FIVE","comment":"Dr. Gregory and his staff are exceptional. Personable and friendly atmosphere. Seamless patient experience from booking my appointment online all the way through selecting frames. Staff was extremely patient with me while looking at the frame selection.","updateTime":"2023-06-23T16:22:45.639088Z"},{"reviewer":"Kris P","starRating":"FIVE","comment":"Great and fast service. Doctor Gregory was simply the best doctor I've seen in a while. Understanding and answering all the questions we've got also helping with the different prices of the medicine. Thank you so much Dr Gregory","updateTime":"2023-06-12T15:26:56.157245Z"},{"reviewer":"Janet Matthews","starRating":"FIVE","comment":"I felt relaxed when Dr. Wright tackled my concerns with precision. He took it upon himself to make sure that I leave with smiles. The staff were very polite, warm & professional. Thank you!","updateTime":"2023-04-24T12:01:05.342172Z"},{"reviewer":"Shall We Chow","starRating":"FIVE","comment":"I have been using this location for the last few years now and they always impress. This last visit I was going through struggles and they were able to do the exam and charged me just for that. They allowed me to pay for my contacts and fitting at a later date. The way they handled the situation and actually cared about my issue was incredible. There was zero pressure then and certainly not any now. Dr.Wright has always been amazing. I honestly appreciate his expertise and patience. Keep it up guys and Thank you for everything!","updateTime":"2023-04-18T21:48:13.668566Z"},{"reviewer":"Steven","starRating":"TWO","comment":"Good friendly optometrists that are patient and answer any questions you have (hence 2 stars) but that's about it here.\nFor myself with the contact lense fitting out of the contacts.\nFor my spouse for a glasses exam she asked for the PD measurement to get an accurate prescription. Gentleman said no we don't give it (she was going to buy the glasses elsewhere, very price here) as we can't guarantee the quality of the glasses you'll buy and if you get a headache can blame it on us. Then he says for 25 dollars we can give it to you. Which is it? Don't give bc of getting glasses elsewhere or the 25 up charge? Eye glasses prescription pointless without the PD measurement.","updateTime":"2023-01-09T02:30:08.956466Z"},{"reviewer":"Tavarius Wesley","starRating":"FIVE","comment":"Always greeted with a smile. Friendly and knowledgeable staff. Shout out to Luke for helping find a pair of glasses over the phone when I was in a pinch.","updateTime":"2023-01-05T05:24:18.305238Z"}]
