[{"reviewer":"Cameron Johnson","starRating":"FIVE","comment":"Everyone was so so sweet and i got my glasses so quickly!! Shoutout to Jennifer and Josephine for being so kind and helpful!","updateTime":"2025-11-25T20:16:49.761723Z"},{"reviewer":"Brittany Ratcliffe","starRating":"FIVE","comment":"Josephine was super helpful! Good selection and the glasses were done super fast!","updateTime":"2025-11-22T19:06:02.980882Z"},{"reviewer":"Muhlii Ko","starRating":"FIVE","updateTime":"2025-11-17T17:17:22.439979Z"},{"reviewer":"Greg Davis","starRating":"FIVE","updateTime":"2025-11-06T22:21:56.148318Z"},{"reviewer":"Deanna M","starRating":"FIVE","comment":"Dr. Barry was very patient with me being quick and efficient in my appointment. Good teacher for a vision exam. Haha Not an idiot, guess my humor doesn’t translate over a google review, anyway. Antonio is very personable and friendly with every one of his guests that walks in. 10/10 recommend for service","updateTime":"2025-10-31T21:09:49.341923Z"},{"reviewer":"Lupe Romero","starRating":"FIVE","comment":"Great experience for my whole family. Easy appointment online. Great staff. Josie is so knowledgeable and so kind. Would definitely recommend this place to everyone.","updateTime":"2025-10-24T22:40:10.754512Z"},{"reviewer":"Z S","starRating":"FIVE","comment":"Pearl Vision located in Bolingbrook is top notched. I had an absolutely, awesome experience with the staff there. I needed an emergency pair of glasses made asap and they stepped into action in an amazing way. Noah assisted me with getting the approvals needed. He was patient, kind and determined to get things done as quickly as possible for my son who had been hospitalized. He's great at his job. Antonio and John worked along his side to make sure the order was expedited and they did what needed to be done to make it happen. They didn't have the frame we last ordered but they took the time to find new frames with almost the exact same measurements as the ones previously ordered. They did all of this in one day and it was all done over the phone. I didn't go to the store until they told me the glasses were ready. Antonio greeted me with such kindness when I went to the store to pick up my order and showed such concern for our situation. The team that assisted me, Noah, Antonio, and John are all superstars. They exceeded my every expectation. They truly care about their customers and go above and beyond when assisting them. I hope the corporate office knows they have an extraordinary team at this location. Thank you Pearl Vision (specifically Noah, Antonio, John) for outstanding service","updateTime":"2025-10-20T00:35:36.652055Z"},{"reviewer":"Yessenia Guzman","starRating":"ONE","updateTime":"2025-10-08T22:00:07.780831Z"},{"reviewer":"Alasen Zarndt - The Nutrition Doula","starRating":"FIVE","updateTime":"2025-10-01T18:06:00.542767Z"},{"reviewer":"jay smith","starRating":"FIVE","comment":"Had a great experience buying my first pair of glasses Everyone was a great help. The store is very clean and professional. I would refer Pearle Vision to all of my family and friends. Very efficient. And very considerate. The dr was extremely pleasant. Made everything real smooth. I will def return to get more glasses.","updateTime":"2025-09-30T23:26:02.262558Z"},{"reviewer":"ickeynorwood","starRating":"FIVE","comment":"Have always been very accommodating and helpful. Anais helped me out today. She fit me for my new glasses and was very personable. Will be coming back!","updateTime":"2025-09-30T22:06:34.297860Z"},{"reviewer":"Mubaraka Halvadwala","starRating":"TWO","updateTime":"2025-09-30T15:36:42.031848Z"},{"reviewer":"Melissa","starRating":"FIVE","comment":"Antonio was incredibly helpful!! Big thank you to all of the Pearle Vision staff for an excellent experience :))","updateTime":"2025-09-29T21:42:37.170743Z"},{"reviewer":"Nicolette Venia","starRating":"FIVE","comment":"I was in a pinch needing help with a trial pair of contacts. Antonia was so sweet and helpful, he was able to assist when another store sent me in circles. If it wasn’t for him I would’ve been without contacts for a month! Thanks Antonio!","updateTime":"2025-09-25T22:16:10.665268Z"},{"reviewer":"Wendy Schaefer Lodovico","starRating":"ONE","comment":"I had been happy with the quality of my exams by Dr. Berry in the past, but the location has become very disorganized. I was very unhappy with my visit last night, and I wont be back.","updateTime":"2025-09-23T18:57:45.340006Z"},{"reviewer":"Pusheen e","starRating":"FIVE","comment":"Noah as well as all the employees helped out a lot with the process of getting new lens and adjusting the frame.","updateTime":"2025-09-20T18:06:46.280261Z"},{"reviewer":"Quality First Child Care","starRating":"FIVE","comment":"My experience at Pearle was great as always. They are the only place I go to for glasses.","updateTime":"2025-09-15T19:35:07.993522Z"},{"reviewer":"Alyssa Votava","starRating":"FIVE","comment":"Pearle Vision helped me when I was in a pinch! I did not know if it was possible to get glasses quickly, but Antonio was a lifesaver! Thank you for all of your patience and kindness! I recommend their services completely!","updateTime":"2025-09-12T20:43:17.778151Z"},{"reviewer":"Mya Carrasquillo","starRating":"FIVE","comment":"I love my new glasses, thank you!!!","updateTime":"2025-09-11T22:42:13.494892Z"},{"reviewer":"Julia Munoz","starRating":"FIVE","comment":"Easy","updateTime":"2025-09-10T21:31:41.603386Z"},{"reviewer":"Matt Byrne","starRating":"FIVE","comment":"Dr Berry is thorough and personable and every employee I've interacted with for the 5+ years have been nothing short of great. Anais and Dawn are wonderful. Definitely go to this Pearle Vision if you can!","updateTime":"2025-09-10T20:52:52.233824Z"},{"reviewer":"Lauren Snowden","starRating":"FIVE","comment":"Love Pearle Vision! My family and I have been going for years. Dr. Berry is great! Antonio is always very welcoming and helpful when coming in for adjustments or with any other concerns me or my daughter's may have.","updateTime":"2025-09-04T23:49:14.888178Z"},{"reviewer":"Melany Lavarreda","starRating":"FIVE","comment":"(Translated by Google) Highly recommended place. Mrs. Josephine was very kind.\n\n(Original)\nMuy recomendable lugar. La señora Josephine muy amable.","updateTime":"2025-08-27T01:51:09.662395Z"},{"reviewer":"San Games","starRating":"FIVE","comment":"Helpful!","updateTime":"2025-08-20T19:46:42.105901Z"},{"reviewer":"Goi Warren","starRating":"FIVE","comment":"Dr. Berry and the team at Pearle Vision are very kind and welcoming. They are always able to answer all of our questions and provide excellent service.","updateTime":"2025-08-19T22:33:56.605710Z"},{"reviewer":"Liese Hearth","starRating":"FIVE","comment":"Antonio, Josephine, Anais, Dr. Berry and all of the staff were great to work with. They are friendly and patient as I was choosing glasses for the first time. I will return whenever I need further eye care.","updateTime":"2025-08-05T22:33:11.905555Z"},{"reviewer":"Bob Markham","starRating":"FIVE","updateTime":"2025-07-26T20:04:44.665427Z"},{"reviewer":"Bingpet Jimenez","starRating":"FIVE","comment":"Pearle Vision in Boughton, Bolingbrook, I couldn’t appreciate them more for good service, best quality eyeglasses, best staff! I had been to more than a few optical clinics but this is the place that gave me the perfect eye measurements . Thanks much!","updateTime":"2025-07-05T18:23:19.233219Z"},{"reviewer":"Marianna Anderson","starRating":"ONE","comment":"⭐ (If I could give 0 stars, I would)\n\nPearle Vision has the worst customer service I’ve ever experienced. I paid over $500 for frames WITH insurance, only to be given the wrong prescription in my glasses. I’ve been trying to get this resolved for over a year. Every time I call, the staff is rude and unprofessional.\n\nThe last time I called to make an appointment, the person on the phone rushed me, saying he was the only one working and didn’t have time. That’s not how you treat paying customers.\n\nI eventually had to take my glasses to Visionworks, where they finally gave me the correct prescription. The doctor at Pearle Vision was nice, but their staff seriously needs customer service training.\n\nSave your money and your time — go somewhere else.","updateTime":"2025-07-05T15:32:07.301971Z"},{"reviewer":"Felicia Wilson","starRating":"ONE","comment":"This place will SCAM you! I have contacted their Corporate Office and plan on reporting them to the BBB after this review is posted. I rarely go out of my way to post a negative review, but I would not feel right if I didn't protect another consumer. I scheduled eye appointments for my son and I. My son's last appointment was a little under 2 years ago at America's Best. Good vision with slight changes! I arrived to be told my 7 yr old has \"severe nearsightedness\" that is \"as worse as my vision and at a -3.0\". Understandably I was devastated. My son's father and I wear glasses and with our background in healthcare, this is not something we take lightly. Dr. Berry continued to discuss $2,200 contacts to slow the progression of myopia. After my son's exam we chose his frames. (frames were $149.99 or $149.95) sat down with (i presume) an optician. (I cant remember his name but he wears glasses, short, small frame for a man with salt and pepper hair\") He didn't explain anything, but for some reason went to the back with the doctor and returned to complete the invoice. He told me the cost but refused to charge me at that time. I found that to be odd. It was around $210 (INCLUDING eyemed insurance) for one pair single vision for a kid.\n\nNext my appointment: During the contact lense fitting, the Dr. informed me that he didnt have my prescription on hand and told me to use my own contacts ( I brought new, unopened contacts from home) he examined my eyes and stated \"these are pretty good. Not really much of a change is needed\".\n\nMy invoice for the contacts was around $110 (including eyemed insurance), with my total being processed by a different staff person (or optician). Again-my healthcare background led me to contact my ophthalmologist to get a second assessment for my son. My son went from near 20/20 vision to \"severe nearsightedness\" in less than 2 years! Red flag. I attempted to call the very next day. My number was taken and I was told a manager would reach out. No call. I emailed the store. no response. I called again the next day-call wasn't answered at all during normal business hours. Left a Voicemail. Finally, the following day, a manager answered and recited a callback telephone number that was COMPLETELY wrong but was put in my profile by staff although all confirmation was done with my accurate number. She said she'd return my call. She called well over 4-5 hours later, just as I was preparing for work. In the meantime, I requested (in email AGAIN) a copy of my invoice. THE GUY who created my INVOICE DECEPTIVELY upcharged me and my insurance for products I was NEVER informed of. UV protection? Specialty lenses? Care Kit? One year EYE wear protection plan? Crizal ROCK AR? UV protection in ADDITION to Crizal ROCK which ALSO offers UV protection??? I came with a $50 off coupon from EyeMed. This THIEF Upcharged the frames to \"manual input\" of $214.98 and discounted $50 for the cost to be EXACTLY the same before my discount.\n\nMy exam fee: I was charged (in addition to the Exam) a Fit and Follow up Level 3 fee of $110. with my insurance only covering $11. This would have been fine BUT I brought my OWN contacts from HOME, So how could Dr. Berry POSSIBLY \"Fit or Follow up\" at a Level 3 for contacts previously fitted and prescribed?? I did not get fitted with ANY contacts from their office. According to my research, Level 3 is : These fittings often involve a higher number of trial lenses and may require more specialized techniques for fitting and training. The cost for a Level 3 fit is usually higher than simpler fits and may include a set number of follow-up visits within a specified timeframe. II never received Trial lenses, trial lenses were never ordered, I did not use trial lenses during the exam, and I was never asked to return for additional exams!!\n\nSCAM!!!!!\n\nI promise to do everything in my power and rights as a consumer to report this in hopes it NEVER happens to another person at this location! I am DISGUSTED>>>> DO NOT COME HERE!!!!!!\n\nAdded: I was just told that the person who scammed me was the owner!","updateTime":"2025-07-02T11:31:05.653221Z"},{"reviewer":"Amber Miles","starRating":"FIVE","comment":"I have been coming to Pearle Vision since I was in 6th grade. I had the pleasure of receiving service from two wonderful ladies, Melanie and Liz. They made my experience truly remarkable with their excellent customer service, consistent results, and the warm, welcoming environment they created. I will always be grateful for the time I spent with these exceptional women. They even took the time to ask about my well-being and shared plenty of fun, lighthearted banter. If you're considering visiting a Pearle Vision, make it this one.","updateTime":"2025-05-23T21:15:08.517381Z"},{"reviewer":"Faustina Folarin","starRating":"FIVE","comment":"I got an excellent service at Pearl Vision Bolingbrook. I see the sky so bright now 🤩⛅️. The Doctor in charge is well experienced and handles his patients with great patience and respect. He explains the reviews in detail and is always ready to answers all questions. Pearl Vision have wonderful assistants too, Josephine assisted me and was very helpful at Pearl Vision I recommend Pearl Vision to everyone that seek Clear Vision👀👓👁️","updateTime":"2025-05-22T01:34:45.352254Z"},{"reviewer":"Lol","starRating":"FIVE","comment":"All of the staff are really nice!","updateTime":"2025-05-09T19:05:18.024199Z"},{"reviewer":"Q Aqa","starRating":"ONE","comment":"They said they accepted my insurance. They said they billed my insurance and it was refused. I called my insurance and they never got the bill. I sent it to them they paid less the plan discount. I paid pearle with the paper work aboiut the discount. They send me ads with bal due next to my name like I would ever return.","updateTime":"2025-05-07T18:12:45.726274Z"},{"reviewer":"Jillian Schwab","starRating":"FIVE","comment":"Josephine has helped me get both new glasses and sunglasses. She’s amazing! So nice and super helpful with explaining everything involved with the lenses as well. She’s honest and makes sure the glasses you get look perfect on you. Great direction and an amazing worker!","updateTime":"2025-05-06T17:11:20.323618Z"},{"reviewer":"Katie Bloomfield","starRating":"FIVE","comment":"Liz was excellent very kind and took care of the order right away","updateTime":"2025-04-30T20:32:17.998475Z"},{"reviewer":"Jason L. Harris","starRating":"FIVE","updateTime":"2025-04-23T22:40:28.173257Z"},{"reviewer":"Paul Singh","starRating":"FIVE","comment":"Great doctor, great service from the Team. The best place for you optometry needs in Naperville/Bolingbrook area!","updateTime":"2025-04-01T04:37:33.350501Z"},{"reviewer":"tonja turner","starRating":"FIVE","comment":"Dr. Berry is very personable and the staff, including Josephine, is knowledgeable and professional.","updateTime":"2025-03-30T23:27:41.687264Z"},{"reviewer":"Chris P","starRating":"FIVE","comment":"Melanie was great at assisting me with my appointment set up and ordering new frames. Josephine was very helpful and also made sure my new glasses fit perfectly.","updateTime":"2025-03-16T02:12:28.890085Z"},{"reviewer":"Chester Hilb","starRating":"FIVE","comment":"This was the first time my wife and I have been in this Pearle Vision and it was as good as it possibly could get. Dr. Berry is great and Liz helped us and explained everything about our glasses and there process . It was just a good experience with getting new glasses.\nThank You Bolingbrook Pearle Vision","updateTime":"2025-02-28T00:58:01.216743Z"},{"reviewer":"Jakelin Torrijos","starRating":"FIVE","comment":"Liz Garcia is a very nice and intelligent worker at Pearle Vision she is hard working and does her best to attend and satisfy the customers. Thanks to her today my dad is now able to have glasses. Thank you so much","updateTime":"2025-02-26T18:09:24.995094Z"},{"reviewer":"Krainkee One","starRating":"FIVE","comment":"Liz and Dr. Berry are the best! They are very professional, knowledgeable and friendly! I will be back.","updateTime":"2025-02-01T03:01:05.590436Z"},{"reviewer":"sandy schuller","starRating":"FIVE","comment":"Been a longtime customer, 20+ years. Really enjoyed working with Josephine. Kind, professional and knowledgeable. Always smiling, sets a welcoming environment!","updateTime":"2025-01-29T17:54:46.666487Z"},{"reviewer":"Mya Avilez","starRating":"FIVE","comment":"Very good experience with Josie. Everything went smooth and was clear with everything I needed","updateTime":"2025-01-27T22:53:48.464560Z"},{"reviewer":"Awadhesh Singh","starRating":"FIVE","comment":"Excellent","updateTime":"2025-01-26T17:47:13.518612Z"},{"reviewer":"Michael McGreal","starRating":"FIVE","comment":"I've gone here for the last few years. I have always had good experiences. Dr. Berry is great, and everyone I've worked with here, most recently Liz, has been helpful in navigating and maximizing my eye insurance coverage.","updateTime":"2025-01-25T21:07:16.495835Z"},{"reviewer":"Amy Belonio","starRating":"FIVE","comment":"Josephine is a wonderful and conscientious manager and Dr. Berry is a kind and very funny doctor. The location has a pretty good selection of frames and they are willing to work with you for finding the right contacts with multiple trial lenses.","updateTime":"2025-01-16T18:50:32.475363Z"},{"reviewer":"Eric S","starRating":"FIVE","comment":"This is the go to place for our families eye care. The doctor is terrific and the staff is always so helpful. They take the time to make sure I have the right frames and answering any questions.","updateTime":"2025-01-13T22:52:59.718476Z"},{"reviewer":"Jon Walton","starRating":"FIVE","comment":"Josephine really helped me out in a tight spot by switching my lenses with new frames since the ones I had were broken. She's very friendly and personable. Don't let her go","updateTime":"2024-12-15T20:34:15.528248Z"}]
