[{"reviewer":"Albert Djondo","starRating":"FIVE","updateTime":"2025-05-26T02:05:41.333684Z"},{"reviewer":"Frances Herndon","starRating":"ONE","comment":"The eye doctor was great but the workers where horrible I will NEVER go back they act like u bothered them by coming in and they have to do some work the lady ask if I need help getting some frames and she set there for a long time before helping and when she did she had a. Attitude and asked what style I’m looking for and color I told her what’s my concern was is my ears are so small I don’t want anything that’s going to fall off so she said make sure the legs when u put it on u can touch beyond your ear not true I have some that don’t and they say and the ones that’s short don’t fall off anyway","updateTime":"2025-04-10T04:10:20.407396Z"},{"reviewer":"Daay Parker","starRating":"ONE","comment":"This is the worse location I’ve ever experienced.","updateTime":"2025-01-11T17:49:17.345884Z"},{"reviewer":"Sandra Chapman","starRating":"FIVE","updateTime":"2025-01-08T23:00:32.449660Z"},{"reviewer":"Frank Mchenry","starRating":"FIVE","comment":"Great service. Awesome crew. Really nice Dr.. Thank You Kindly..","updateTime":"2024-10-03T05:42:59.899280Z"},{"reviewer":"Sol Val","starRating":"ONE","comment":"The staff was very unpleasant, I will definitely not return.","updateTime":"2024-08-20T00:16:18.268928Z"},{"reviewer":"Nicole","starRating":"ONE","comment":"This Pearle Vision is the most ghetto and unprofessional place I have been to. The staff are rude and you get the idea that you are imposing on them. My optometrist (Asian; do not remember name that’s the way she could be identified) was horrible, rude, made me feel uneasy and did not thoroughly explain to me what she was doing and what most of the eye exam entailed. Another staff (the lady with the Raven Symone asymmetrical hairstyle; yes I am confused by it as well) was also rude and short with me. The staff needs to be revamped or needs to receive some intense refresher training on appropriate customer service, it’s horrific service. It was so bad that corporate will be contacted as well.","updateTime":"2024-07-05T16:13:56.076262Z"},{"reviewer":"LLG","starRating":"THREE","comment":"If I could just rate Dr. Anthony this would be a 5 star rating. She is very easy to talk to about eye issues and has always done an excellent prescription.\nIf I were rating the women in the front of the store this would be a 1 star rating. She obviously hates her job or the customers.","updateTime":"2024-06-08T11:31:12.419724Z"},{"reviewer":"Carlos Figueroa","starRating":"FIVE","comment":"Lori was so helpful. Thank you.","updateTime":"2024-04-11T17:31:48.838636Z"},{"reviewer":"Nina Garth","starRating":"ONE","comment":"Poor Customer Service. Rude staff and Doctors. They are not for the customer, waste of time and money.","updateTime":"2024-04-04T17:42:01.597393Z"},{"reviewer":"Thomas Baumer","starRating":"FIVE","comment":"Be patient: They're clearly a small store, and they don't have a massive amount of staff.\n\nI had a wonderful experience with this location! I was seen fairly on time (I think they were about ten minutes behind, which isn't egregious in my book), and the eye doctor I saw was lovely. She took the time to really make sure she got an accurate prescription for me, and was patient and understanding when I asked her to repeat things or go back and let me see \"One? Or Two?\" again.\n\nThe staff were courteous, if a bit rushed. I could tell they had lots to do, but they still took the time to make sure all my questions were answered and to help me understand the next steps after my appointment.\n\nLong story short, it's a shame I'm moving out of state this year, because I'd definitely go back to this location. Kind doctors and courteous staff are the biggest things I look for in a healthcare provider, and they definitely provided.","updateTime":"2024-03-22T14:59:53.808152Z"},{"reviewer":"Angela H","starRating":"TWO","comment":"Replace the ignorant receptionists and this location would be decent. Gonna travel to a farther PV to look for better customer service.","updateTime":"2024-02-26T23:18:43.781739Z"},{"reviewer":"Patrice Betts","starRating":"TWO","comment":"The initial visit was good however, I had to return the glasses for warranty repair and it took almost six weeks for me to get my glasses back. I called after 2 1/2 weeks and was told that they had the lenses and were waiting on the frame. I called two weeks after that and was told that they had the frame, but was waiting on the lenses. It didn’t that long when I initially purchased the glasses. So I really don’t know why it took so long to have them replaced. Also one of the women who works there had a very bad attitude when I went to pick them up and for me the different answers about why it was taking so long and the attitude adds up to poor customer service and me never going back.","updateTime":"2024-02-25T08:19:38.500007Z"},{"reviewer":"Tony Reynolds","starRating":"FOUR","comment":"My exam went well, I just wish they would get new styles of Oakley frames in. They have a good amount of the thick plastic frames, but limited versions of the thin metal Oakley frames. I believe the frames I had to select are the same frames that were offered 3 or 4 years ago. If I didn't need them asap I would've waited and taken my prescription to another store. Hopefully they will have new designs, or styles next year.","updateTime":"2024-01-25T23:58:58.683730Z"},{"reviewer":"Ben Baller","starRating":"ONE","comment":"Worst Eye doctor experience and it’s very unfortunate because the doctor was great but the customer service of the receptionist with the dreads and her lackeys are terrible very rude and has 0 patience for customers and because of this she ordered my contacts wrong I WILL NOT BE BACK AND YOU SHOULDNT EVEN GO!","updateTime":"2024-01-23T17:55:39.240982Z"},{"reviewer":"Dorothy Gunn","starRating":"FIVE","updateTime":"2023-11-15T16:33:34.590620Z"},{"reviewer":"Gabrielle Morgan","starRating":"ONE","comment":"Wish I could do zero stars!! Don’t understand how this establishment is still up and running with the customer service here which is horrible by the way!!!!!","updateTime":"2023-10-12T23:04:19.326292Z"},{"reviewer":"Darius Jefferson","starRating":"FIVE","comment":"Very knowledgeable Optometrist and vision specialist","updateTime":"2023-09-11T22:18:56.391881Z"},{"reviewer":"Michelle Babatunde","starRating":"FIVE","comment":"Staff was helpful, friendly and professional.","updateTime":"2023-06-19T09:53:34.288855Z"},{"reviewer":"Pamela combs","starRating":"FOUR","comment":"The staff greeting was very professional and courteous. There was very little wait time to see the doctor. I believe with the pandemic lifting a bit their services were just right for me.","updateTime":"2023-04-15T21:12:53.906219Z"},{"reviewer":"rolan4 dezwinz","starRating":"ONE","updateTime":"2023-03-18T01:09:03.911769Z"},{"reviewer":"Larry","starRating":"FIVE","updateTime":"2023-02-28T00:20:42.813942Z"},{"reviewer":"Ran Foots","starRating":"FIVE","comment":"They were professional, and courteous. I was highly satisfied","updateTime":"2022-08-25T21:41:23.160806Z"},{"reviewer":"Peter Foster","starRating":"FOUR","updateTime":"2022-08-07T12:21:44.507922Z"},{"reviewer":"Shahidah Hobbs","starRating":"FIVE","comment":"Excellent customer service staff members are friendly knowledgeable & patient .","updateTime":"2022-06-15T23:46:10.097233Z"},{"reviewer":"Yolanda Brown","starRating":"FIVE","updateTime":"2022-06-01T03:44:22.824361Z"},{"reviewer":"Gina Henderson","starRating":"FIVE","comment":"The Pearle Vision in Homewood is absolutely amazing!! The staff is very professional and courteous. My family and I have been going there for 4 years and the main reason we come back is because Alicia. She is the ultimate professional and very patient EVERY time I’m there!","updateTime":"2022-05-21T15:33:00.694177Z"},{"reviewer":"Angela Coley","starRating":"FIVE","updateTime":"2022-05-11T22:22:50.489706Z"},{"reviewer":"Tim Falsey","starRating":"FIVE","updateTime":"2022-05-05T12:12:31.148430Z"},{"reviewer":"juan jones","starRating":"ONE","comment":"Made myself an appointment which was easy the bad experience started when I entered the store.first i must say the to African Americans ladies make us look bad they have don’t care attitude toward the customers Tabitha was very polite and doctor was very pleasant would I recommend someone No","updateTime":"2022-04-22T17:11:29.577224Z"},{"reviewer":"Yvette Johnson","starRating":"THREE","comment":"Dr. Amy was very professional. That’s the only reason why I’ll give this establishment 3 stars. Other staff at this location need some customer service training.","updateTime":"2022-03-28T22:44:03.964942Z"},{"reviewer":"Dawana Montgomery","starRating":"FIVE","comment":"Dr. Wen was very informative and professional.\nOutstanding service!","updateTime":"2022-01-26T14:47:55.311207Z"},{"reviewer":"Kens Klips","starRating":"ONE","comment":"I had a regular eye exam appointment at 2:30 and I was 8 minutes late and they whispered that the doctor also had another appointment @3pm. And then proceeded to tell me that I had to reschedule. They could have called to let me know that. And 8 minutes isn’t much of a difference than a 5 minute grace period when I will still have to wait on the doctor regardless. Smh 3 women workers in there and the doctor I’m highly disappointed in the half @ss service.\nAre usually go to the one in Orland Park but I figured let me try this one out but no never again DO NOT GO HERE!","updateTime":"2022-01-11T21:01:55.681268Z"},{"reviewer":"Stephen High","starRating":"FIVE","updateTime":"2021-12-11T23:03:08.488241Z"},{"reviewer":"Devin Rowland Sr","starRating":"FIVE","updateTime":"2021-12-01T23:04:56.272729Z"},{"reviewer":"Kenneth D","starRating":"ONE","updateTime":"2021-11-08T22:11:46.641639Z"},{"reviewer":"Christina Shotwell","starRating":"FIVE","updateTime":"2021-11-02T23:29:20.216504Z"},{"reviewer":"B D","starRating":"ONE","comment":"HORRIBLE HORRIBLE LAZY RECEPTIONIST!!!!!!! The exam went well for my son the doctor was very professional as well as the eyeglass consultants.. but the receptionist was extremely rude to me , I had to call three times and ask for my sons prescription to be emailed to me or faxed. I was totally discarded every attempt. I finally I had to call off work to go in person. Earlier that day I called to ask for it she she has other customers and cld send it later. I waited an hour. Mind you this is my 3rd attempt in the last week. So at this point I know she is not going to send it. It’s like they are refusing me my sons information that I paid for. So I went in… not a soul in site not one customer. And the receptionist was doing nothing at her desk. I asked politely for my sons prescriptions and with one touch of a button she complied. They gave me hell and was so rude over the phone but in person it’s a different tune. Don’t waste your time or money here they have poor customer service… FIRE THE RECEPTIONIST","updateTime":"2021-10-29T17:38:31.960261Z"},{"reviewer":"Demetrius Gordon","starRating":"FIVE","updateTime":"2021-10-29T03:51:05.775006Z"},{"reviewer":"Veronica Williams","starRating":"FIVE","updateTime":"2021-09-29T22:02:33.399886Z"},{"reviewer":"S Smith","starRating":"TWO","comment":"SAID IF I BOUGHT 8 BOXES GET 150 REBATE. ON JULY 19. IT EXPIRED 6 30 21. STAPLED TO MY RECIEPT WENT OVER IT AND EVERYTHING. DR AND STAFF","updateTime":"2021-08-22T08:49:24.531037Z"},{"reviewer":"Daphine Robinson","starRating":"FIVE","comment":"I had a great experience a this location. The staff prior to my exam were professional and very friendly. Once I was in with the doctor, she addressed my concerns, found the solution to an issue I'd dealt with for weeks and went above and beyond what I expected.","updateTime":"2021-08-05T21:45:00.564554Z"},{"reviewer":"Mayra Santiago","starRating":"ONE","comment":"I will never go here again.. I’ve been to several Pearl vision and I always had a wonderful experience.. moved into this location and decided to give it a go. Made my appointment one month in advance and made sure I was off work. Brought my son for his appointment and was 5 min late. I was finding parking by the way and fought through traffic. The manager was rude and told me she was not going to see us. There was no one in the office besides us and her face and she gave me such attitude. I work in an office and I make appointments all the time and I would NEVER turn away an appointment for 5 min. I moved all my family to a farther location because they are sweet and friendly. Don’t bring your family here !!!!\nApparently I’m not the only one that thinks so","updateTime":"2021-07-12T19:30:27.303888Z"},{"reviewer":"Q b","starRating":"ONE","comment":"First, I spent 1k on an exam and a pair of glasses. If a customer calls and says they are having issues with their glasses or their vision, have\nthe decency to hear them out. Alisha was so busy telling me about the policy that she failed to hear the issue. I was treated like I was looking for a handout when all I wanted was to make sure my prescription was correct. Not coming back.","updateTime":"2021-06-30T04:46:27.855377Z"},{"reviewer":"Colleen Spiess","starRating":"FIVE","comment":"Everyone is so nice and helpful.","updateTime":"2021-06-21T01:21:58.476587Z"},{"reviewer":"Rosio Copeland","starRating":"ONE","comment":"My family and I have been visiting the Homewood location for years. Due to the pandemic we decided not to get our exam last year. This year we all made appointments and today was my son's turn; he would need it for kindergarten registration. His appointment was at 10am, we were in the location at 10:05am, by the time I was greeted the first question I was asked was when I wanted to reschedule. Confused I asked why and was advised that the Dr. would not take me because I was over my allotted grace period (5 minutes). I asked to speak with the Dr. and was denied by the time the second person spoke to me it was 10:07am. There were 3 staff members; only one other customer in the location who was at that point checking out and the Dr. who did not have any patients.\n\nI requested my glasses as in the last 2 weeks as a family we had just purchased over 2k worth of glasses. My husband had an appointment and was seen 10 minutes over his appointment time. During my visit, the service was mediocre.\n\nFor me, this interaction was the last draw, they have lost me and my family as customers.","updateTime":"2021-06-12T17:25:34.342102Z"},{"reviewer":"Michelle Thomas","starRating":"ONE","comment":"I was told that I would have my glasses within 7-10 business days. I still don't have my glasses and the 7-10 days has passed. Also, I wanted two of the advanced screenings & BOTH machines to do those exams were broken. It just wasn't a good experience for me at all. I will more than likely return to the location in Chicago that I use to go to that made your glasses on the spot and you walked out with them the same day.","updateTime":"2021-05-24T22:13:37.304568Z"},{"reviewer":"Veronica Butler","starRating":"FIVE","comment":"My exam was quick and easy","updateTime":"2021-04-08T14:48:55.089921Z"},{"reviewer":"Gabriela Rodriguez","starRating":"FIVE","updateTime":"2021-03-17T17:55:02.161186Z"},{"reviewer":"Catalina Alvarado","starRating":"ONE","comment":"Super expensive and my son has been waiting for his glasses for over a month now. every time a call which is every week and half, they say the lens are on back order and there's no expected time when they will be in. I don't understand why the long wait.","updateTime":"2021-02-18T15:15:15.777739Z"}]