Pearle Vision Homewood

On Feb.3rd 2026, I went to this Pearle Vision for a DM eye exam & possibly purchase eyeglasses. The staff & doctor's experience, Dr. Bessie Anthony was very nice!! But after picking out some frames ( (less than $200), I was quoted a price of $600 (after my insurance) for some glasses!!! I'm on a fixed income( I don't make $1000/month)!! So I didn't buy anything...I only had $300 to put down on the glasses...but was told I would have to pay that I would have to pay the full balance!!! So I left!!! On July 2nd, I called & asked if I could get a copy of my eye exam, to take to another eye glass place closer to my home. The young lady was very nice & I had the Rx in my email within 2 hrs!! But because of things happening in my life @ that time, I didn't get the time to ask my daughter to print it out for me!!! On Aug 3rd, I tried to pull up the Rx in my Email, but the link said it had expired...I thought the date was Aug.6th , but it had expired on Aug. 2nd!!! So I called Pearle Vision again to request another copy of my Rx, but was told that I couldn't get another copy because I owed them $49 for some pictures that the Dr. took during my eye exam!!! Why am I just hearing about this...I had the money to pay them during my initial appt., I've never received a bill, a text or a Email stating that I owed them any money...since Feb!!! Nor was it brought up in July, when I first requested a copy of my Rx!!! Now a month later...U won't give me a copy of my Rx, because I owe U $49!!! When asked why I never received any bill or notice regarding this...she said "Oh, we don't send out bills or anything regarding past due payments"!!!🤯 How are people suppose to know that they owe U money, if U don't notify them,,, now in Aug. when I asked for another copy of my Rx, suddenly I owe U $49 for some pictures the Dr. took in Feb?!?! I also asked, why wasn't I told in July, when I first requested & received a copy of my Rx...with NO problem?!?!🤔😯 I found this very suspicious & told her that I was going to report this to corporate & she proceeded to tell me to go right ahead!!👀🤨 I don't know if this is a scam or what...but I think it's very unprofessional & not any kind of GOOD customer service!!! 😤 I'm now in the process of filling out a complaint form to Pearle Vision corporate!!!

Got my glasses like 4 months ago. Now there’s a defect in the lens. Was told that no warranty comes with glasses, only if you buy one. Had I been told this I never would’ve purchased. Garbage company that sells an inferior product. The woman I talked to at store seemed to get a big kick out of letting me know. So at least she’s happy

Terrible customer service and very unhelpful. Called looking for METAL women's BLACK frames specifically, the lady decides to give me the sku for plastic frames she probably randomly picked up. When I told her those weren't it, she basically said oh well and to come in. I'm not wasting an hour driving if you can't even give me correct info and don't care. Seems like the rest of the reviewers aren't wrong about the lack of customer service

Was a great experience as always here

Excellent and courteous service.

Lacretia the Optician provided me with awesome customer service and framing assistances. She made my purchase process go very smoothly. Awesome service!!!

I highly recommend coming to this location. I am greeted with a smile by everyone everytime I come in, returning customer. The doctors are great and the staff are pleasant and upbeat. I would to single out The Store Manager, Alicia L. is truly the best. She allows me the time to look at the many frames available at the store and answer any question that I may have about frames and lens. Once again I highly recommend this store and staff.

I've been a customer of Pearle Vision for over a decade, having last been to this office for an examination and glasses just prior to the Covid pandemic, so it's been a while. This visit provided the best examination experience I believe I've ever had; Dr. Amy Wen was friendly, professional, thorough, and detailed. Dr Wen even provided a follow-up contact later in the day regarding an anomaly she observed that she felt my ophthalmologist should be aware of. I found that to be going above and beyond. Following the examination, and after picking out new frames, the staffer I worked with to prepare my order was friendly, professional, knowledgeable in completing the process. All in all, my experience was great and I'm looking forward to receiving my mew glasses in a couple of weeks.

SAD UN FRIENDLY FACES AND ATTITUDES !AND!TOO EXPENSIVE The doc was ok