[{"reviewer":"wearesame","starRating":"FIVE","comment":"Doctor Saha is the BEST!","updateTime":"2026-02-15T23:03:53.430628Z"},{"reviewer":"Tom Adams","starRating":"FIVE","updateTime":"2025-12-20T11:18:38.423014Z"},{"reviewer":"Brandon Coventry","starRating":"FIVE","comment":"Easy pre-form fill out process all on a tablet and quick getting into our appointment! Dr Saha was very thorough, friendly, and knowledgeable","updateTime":"2025-12-16T21:39:33.481385Z"},{"reviewer":"Mike De Haan","starRating":"FIVE","comment":"Staff was very friendly and patient with all my questions.","updateTime":"2025-12-01T22:57:15.833162Z"},{"reviewer":"Amber Bulger","starRating":"FIVE","comment":"My whole family goes here and they are absolutely wonderfulI’m","updateTime":"2025-10-30T22:32:14.848877Z"},{"reviewer":"Mero Guirguis","starRating":"FIVE","updateTime":"2025-10-30T18:14:04.983310Z"},{"reviewer":"jamie tomaino","starRating":"FIVE","comment":"Always a professional and pleasant experience here. An outstanding staff who work hard to set my mind at ease regarding my eye health. Thanks!!","updateTime":"2025-10-30T14:43:34.912981Z"},{"reviewer":"David Gordon","starRating":"THREE","comment":"Positives: Easy to schedule eye exam online. I felt like my eye exam was thorough.\n\nNegatives: poor/limited selection of frames and it smells like a rotting box of crayons in this store.\n\nResults: Will likely go elsewhere for my next exam.","updateTime":"2025-10-21T18:15:52.174839Z"},{"reviewer":"Matt Kelsch","starRating":"FIVE","updateTime":"2025-10-20T21:13:52.207627Z"},{"reviewer":"Hazel","starRating":"ONE","comment":"Absolute WORST customer service experience ever. Over 2 weeks later and no glasses. Order was placed on 9.29.2025, they made sure to bill insurance right away ... however never followed up on status. I was told they'd be in this week (after I had called a couple times), then I called today and they said one of the lenses was on backorder and they had no date on when it'd come in. I asked to speak to the manager who I was told was not there but would call me - mind you I was told I'd get a call once they figured out what was going on because it'd been over 2 weeks, yet they never called. I called my insurance company to get the claim reversed as we still had no glasses for my son and now need to go somewhere else and use insurance. Insurance told me the provider would need to reverse the claim, called Pearle Vision again and spoke to a very rude Elizabeth \"manager\" who stated she already did but when I called my insurance they said they didn't so the insurance did a 3 way call with me on the line and now, finally, the claim is reversed. Anyway, I'd recommend going somewhere else... there are a lot of options out there. :)","updateTime":"2025-10-15T19:58:12.175027Z"},{"reviewer":"Matt McNeilly","starRating":"FIVE","comment":"Dr. Merchant is usually at another location, but she was fantastic! The team was super friendly and it was a great experience overall.","updateTime":"2025-10-10T15:55:06.363221Z"},{"reviewer":"On Budget Traveler","starRating":"FIVE","comment":"I visited Pearl Vision clinic in Lake Zurich for a diabetic eye exam and an updated prescription. Dr. Meeta Saha was very thorough. The exam was most comprehensive I have ever had before in other places. It made me confident that I do not have any diabetic or age related problems.","updateTime":"2025-09-29T19:25:40.876607Z"},{"reviewer":"Srinivas Aparadhi","starRating":"FIVE","updateTime":"2025-05-01T21:13:47.500329Z"},{"reviewer":"Marc Downs","starRating":"FIVE","comment":"Pearl Vision in Lake Zurich is a great place to go. Dr. Saha is thorough and I always feel listened to. I've been going there for several years. Great selection of frames too.","updateTime":"2025-05-01T15:27:32.267242Z"},{"reviewer":"Hana Ujiiye","starRating":"ONE","comment":"Overall very disappointed. I had a terrible experience with an employee there named Mariana. I had ordered glasses with her and tried to explain I wanted the no reflections lenses in the glasses (I didn't know that the right terminology was \"anti-glares.\") She stated that all glasses come like that, in which I explained to her that they didn't. After it took a couple weeks for the glasses to come in, I went to go pick them up only to find out the lenses were not anti-glare. I had to wait another 3 weeks to pick up the right lenses. When I went to go pick them up, she was extremely rude and spoke to me like I was dumb. I found out afterward that I had paid the price for the anti-glare at the time of ordering the glasses and never got them until I mentioned it. Very disrespectful, non-customer service friendly, and unprofessional.","updateTime":"2025-04-26T20:51:54.841696Z"},{"reviewer":"A K","starRating":"TWO","updateTime":"2025-04-17T10:21:01.904445Z"},{"reviewer":"Joshua Gnanayutham","starRating":"ONE","updateTime":"2025-04-07T17:01:04.481339Z"},{"reviewer":"Samantha Shah","starRating":"FIVE","updateTime":"2025-02-19T19:42:05.762245Z"},{"reviewer":"ivana komljenovic","starRating":"FIVE","comment":"Amazing Doctor Saha. And Marquita was so helpful at the beginning.\n\nDefinitely recommend this place.","updateTime":"2025-02-11T22:46:17.334624Z"},{"reviewer":"Joe Anzalone","starRating":"FIVE","comment":"I had a great experience with Dr Saha! She is very knowledgeable, friendly and pleasant to talk to. I never felt rushed and answered all my questions with a smile. Thumbs up!","updateTime":"2025-01-07T20:34:07.265514Z"},{"reviewer":"Chris O'Brien","starRating":"FIVE","comment":"Markita is very pleasant and knowledgeable. Had a great experience! Thank you!","updateTime":"2025-01-07T20:07:09.092704Z"},{"reviewer":"Emmett George","starRating":"FIVE","comment":"Missed an appointment but they accommodated me. Very friendly, professional. Great selection of stylish frames. Accepted my insurance with no problems.","updateTime":"2024-12-11T14:16:38.919944Z"},{"reviewer":"Manop Agrasut","starRating":"FIVE","comment":"Great experiences! Both my wife and I got new glasses there this year. Professional and friendly, went above and beyond to accommodate. Convenient location and comfortable office.","updateTime":"2024-10-31T19:53:07.341893Z"},{"reviewer":"Daniel Song","starRating":"FIVE","comment":"fantastic service! dr. meeta was super personable and very knowledgeable. and the rest of the staff was super helpful. couldn't have asked for a better experience!","updateTime":"2024-10-08T15:09:47.049378Z"},{"reviewer":"Prayag Patel","starRating":"FIVE","updateTime":"2024-10-07T18:14:23.783505Z"},{"reviewer":"molly gallagher","starRating":"FIVE","comment":"Had a great experience, staff friendly and accommodating. Dr. Saha, is amazing, not only is she very knowledgeable, she is kind, patient, and took the time to listen to all my questions and concerns. She also helped me to understand what my issues were and then proceeded to treat them in a professional and caring manor. Highly recommend!!!","updateTime":"2024-09-02T21:34:35.879173Z"},{"reviewer":"Alex Kisten","starRating":"FIVE","updateTime":"2024-08-22T17:55:17.385908Z"},{"reviewer":"Dale Bondi","starRating":"FIVE","comment":"Dr. Saha is great. Always pleasant and listens. Mariana was super in helping me with my new frames!","updateTime":"2024-07-15T22:00:52.104792Z"},{"reviewer":"Robert O'Rourke","starRating":"FIVE","comment":"Amazing experience, all staff was very helpful and kind and made sure I was comfortable during my tests and helped me with everything I needed!","updateTime":"2024-05-29T16:26:15.452296Z"},{"reviewer":"Veronica Cinquegrani","starRating":"FIVE","comment":"Excellent customer service and doctors. Been coming here for myself and my kids","updateTime":"2024-05-14T17:58:11.191758Z"},{"reviewer":"Noah Brondyke","starRating":"FIVE","comment":"Very nice people love coming here","updateTime":"2024-04-16T21:10:39.196949Z"},{"reviewer":"Adonis Stergiou","starRating":"TWO","comment":"There’s a reason why I’m writing this review, I wasn’t going to do it but the last person to assist me who happened to be the manager gave me that reason.. I went in on Jan and didn’t get my glasses (which are still off) in April. When I walked in there was a customer complaining about his glasses and how they weren’t clear or comfortable. That should have been my sign but who would have know. After 10 visits of 40min drives there and back, the manager gave me the ultimatum that they would try one more time in changing the material and looked at me like I was a child. Like it was my fault that the prescription was botched the first two times around (contacts and glasses). They were way off. Finally after the fourth visit another eye doctor did my exam and got my contact prescription to be immaculate. They were way off first time around. My glasses were a fish bowl. The new prescription was incredible hence the two stars. I couldn’t be happier them. They worked with me with changing the prescription for the glasses, said it could be material. I get it. They changed that. Still was blurry and giving me insane headaches two weeks in. They are unwearable for my intended use which is to sit at the computer and normal activity. Mind you it took another two weeks every time I went in to change the prescription/ material, to receive the glasses. I’ve been there like 8 times now. I’m frustrated and they are frustrated. But no need for the attitude by them. I showed none until I got attitude. Like I’m an eye doctor and it’s my fault. The last time I went in, the manager said we’ll give it one more shot and gave me this look and tone like it was my fault they butchered the prescription the first time around and it was not comfortable. I went home and they called me back two days later saying they changed it which I don’t believe they did. Two weeks, and once three weeks to now two days? They just wanted me gone or give me a refund. That was my last impression of this place. I’ve chosen just to bite the bullet and keep the glasses and get another exam next year somewhere else and see if they can see what they don’t. To not deal with getting a refund and not even be able to use my insurance credit for the year that was wasted on glasses that aren’t useable is annoying. I used my insurance coverage on the glasses and not the contacts. But it is what it is. My fault for choosing a location when I was out to try and kill to birds with one stone. Never had this situation and I’ve had two pairs of glasses in the past. Either way long review but this was my last impression.","updateTime":"2024-04-14T16:34:20.964626Z"},{"reviewer":"James Habel","starRating":"FIVE","comment":"Dr. Alexopoulos was great. Very knowledgeable. Listened to some questions I had and answered them with out over explaining. He is very easy to talk to.","updateTime":"2024-04-12T19:22:03.101769Z"},{"reviewer":"Delanie Raca","starRating":"FIVE","comment":"Had an amazing experience over at Pearle Vision in Lake Zurich. The doctor was so friendly and made sure you felt comfortable. In addition, the receptionist, Markita was so friendly and answered all my questions. Highly recommend!!!","updateTime":"2024-04-08T16:27:21.406064Z"},{"reviewer":"Nick Mock","starRating":"ONE","comment":"When I was purchasing my new glasses, about 6 months ago, they presented me with the option of adding a protection plan (approx. $85). I was willing to add it, but me and partner both asked questions about it, including if they would be covered if they were lost, not just broken. So here we are, glasses lost, and the manager claims that nobody there would have ever said the plan covers lost or stolen and was essentially gaslighting me, telling me it didn’t happen and wouldn’t ever happen. So please beware that they will lie to you to get you to pay more and were clearly preying on my concern over frequently losing things (my own fault) and the manager will immediately side with and cover up the teams lies. I assure you that I was as polite and respectful as can be, and she went straight to saying that that they couldn’t have possibly said that to me. My partner was with me and also clearly remembers us asking about lost/stolen coverage and that being what us purchasing the protection plan was contingent on.\n\nLong story short, they were were dishonest, and then dishonest about their dishonesty even to the point of being accusatory. They have lost my respect and business and hope everyone takes this into consideration before trusting Pearle Vison Lake Zurich with your eye care needs","updateTime":"2024-02-29T17:41:07.410235Z"},{"reviewer":"Michael Maritato","starRating":"FIVE","comment":"A great place, amazing Staff, a very thorough Eye Exam and my overall experience was 5 star! I definitely will be going back and I highly recommend!","updateTime":"2024-02-06T19:41:50.075612Z"},{"reviewer":"Anastasia Orsini","starRating":"FIVE","comment":"Customer service was great! Dr Alex was a great eye doctor!","updateTime":"2024-02-06T16:32:33.504643Z"},{"reviewer":"Tanja Wiersum","starRating":"FIVE","updateTime":"2024-02-01T14:01:48.989275Z"},{"reviewer":"Brian M","starRating":"FIVE","comment":"Scheduled an appointment at the same time with my wife, who has been to this location before, for an exam and new glasses. We arrived a few minutes early of our appointment time but were taken care of right away. This location was extemely clean, well lit, and everyone was helpful. From the staff to the doctor, very friendly, thourough, and receptive. Both our sets of glasses arrived a week earlier than projected and fit perfectly. They made sure they fit, were comfortable, and that we could see clearly. My wife raved about this location and I see why. Would definitely return to this location for another exam or new prescription glasses.","updateTime":"2024-01-07T14:47:02.675372Z"},{"reviewer":"Anahi Deleon","starRating":"FIVE","comment":"since COVID I've been getting my eyeglasses online, a few weeks ago was my first time inside an optician's and Pearle Vision is Wonderful. Gabriela was very friendly and helpful. She explained the exam process thoroughly and I really appreciated that. I received my glasses and I am so happy with my purchase, I will come back for a backup pair and will recommend this store to my friends & family.","updateTime":"2023-12-21T16:25:10.290925Z"},{"reviewer":"J RMZ123","starRating":"FIVE","comment":"Staff was incredible, gabby was especially friendly and helpful. Great pricing i will definitely come again in the future","updateTime":"2023-12-20T22:27:10.246712Z"},{"reviewer":"Ale A","starRating":"FIVE","comment":"I had an amazing experience in Pearl Vision, Lake Zurich. All the staff members are friendly, helpful and they know well what they are doing. Gaby helped me and she was very friendly, cordial and knowledgeable! Highly highly recommend! Cant wait to bring my whole family in.","updateTime":"2023-12-20T01:31:30.706625Z"},{"reviewer":"Dawn Wirebaugh","starRating":"FIVE","comment":"I am very pleased with the service I received at Pearle Vision. Gaby provided excellent customer service and was very patient with me.","updateTime":"2023-12-20T01:08:54.319237Z"},{"reviewer":"Naomi Rodriguez","starRating":"FOUR","comment":"Awesome staff. Last week drove a while to help my family member. Gabby helped us out and it didnt take as long as i thought given other reviews I saw. Appreciate it. :)","updateTime":"2023-12-20T01:07:33.301355Z"},{"reviewer":"esau salazar","starRating":"FIVE","comment":"I recently had an exam and I was very pleased with the experience here. Compared to Costco, the quality of lens are 10/10. Gaby was very helpful on picking some frames and checking me out. I will definitely return again and bring my friends in.","updateTime":"2023-12-20T00:57:30.987025Z"},{"reviewer":"Maria Derdin","starRating":"FOUR","comment":"The service was great! Gabby Aranda was very helpful and very professional in helping me with my glasses.","updateTime":"2023-12-19T23:59:12.751380Z"},{"reviewer":"Juan Padilla","starRating":"FIVE","comment":"I had a great experience from the moment i walked in! Gaby was very helpful and patient when i had to pick out the glasses. Expalined everything to me.Highly recommend!","updateTime":"2023-12-19T23:45:32.162466Z"},{"reviewer":"Carmen Aranda","starRating":"FIVE","comment":"I went in to have an eye exam and gaby the tech did a great job on explaining the exam process and what would be the next steps. Gaby was very professional!","updateTime":"2023-12-19T22:42:18.820704Z"},{"reviewer":"Diana Rocha","starRating":"FIVE","comment":"Gaby Aranda is so sweet and extremely helpful. ❤️ she genuinely cares about your interests and daily activities to help you choose the type of lense you’re better off with. She also takes her time to help you choose the perfect frame.","updateTime":"2023-12-19T21:54:30.374003Z"},{"reviewer":"Gabriela Aranda","starRating":"FIVE","comment":"I had such a great experience from the moment I came in. The girls in front, greeted me immediately and helped suggested frames, while I waited for the doctor. The doctors tech Gaby, was very informative about the exam process. Dr Saha was very helpful & answered all my concerns. I will definitely return and bring all my family :)","updateTime":"2023-12-19T16:51:25.965416Z"}]