[{"reviewer":"Gary Deakin","starRating":"FIVE","comment":"Erika was absolutely fantastic!! Her professional courtesy and insightful knowledge on my procedures for using my insurance were invaluable. I will definitely be telling my friends to visit for their eye care needs.\n\nGary","updateTime":"2025-12-04T03:46:40.126848Z"},{"reviewer":"rosa munoz","starRating":"FIVE","comment":"Dr. Blase, Lori and all the staff are great. I had many questions about my insurance and the staff went out of their way to help me out.\nI highly recommend Melrose park location 👌","updateTime":"2025-12-03T21:09:35.960941Z"},{"reviewer":"Damian Jordan","starRating":"FIVE","comment":"I had a really great experience at pearle with Erika. She was extremely helpful and knowledgeable.","updateTime":"2025-12-03T02:11:25.083048Z"},{"reviewer":"Yaritza Roldan Coronel","starRating":"FIVE","comment":"Erika was very patient and polite! She made the process simple and explained everything thoroughly! Will definitely be back","updateTime":"2025-12-03T02:10:00.758119Z"},{"reviewer":"J C","starRating":"FIVE","comment":"My family and I have been coming to Pearl vision for years already. We are very comfortable amd happy with the service every single time!\nI came for my regular eye exam and ordered new glasses. I was helped by Lori who was absolutely wonderful. She is very respectful, kind extremely knowledgeable! Lori took her time to explain things to me and I felt very comfortable with her.\nI reccomend Pearl Vision in Melrose park to anyone seeking proffecional and compassionate care.","updateTime":"2025-12-02T18:14:54.073633Z"},{"reviewer":"Theresa Maeshiro","starRating":"FIVE","comment":"I called to make an appointment and erika was such a wonderful lady\nShe was very patient and polite!!!","updateTime":"2025-12-02T05:18:46.843583Z"},{"reviewer":"Sandra Layam","starRating":"FIVE","comment":"erika was very helpful in picking out the perfect frames for me and my daughter . 11/10! went above and beyond to service me from start to finish","updateTime":"2025-12-02T04:48:33.278418Z"},{"reviewer":"Tiffany Floyd","starRating":"FIVE","comment":"Erika was so helpful and kind when I went in there! Definitely recommend her! :)","updateTime":"2025-12-02T04:35:12.811113Z"},{"reviewer":"Corrine Cusick","starRating":"FIVE","comment":"Erika was super helpful and very nice! When I come back in I’ll always ask for her:)","updateTime":"2025-12-02T02:58:23.801130Z"},{"reviewer":"Krista Pyeatt","starRating":"FIVE","comment":"Erika J was amazing! She was extremely helpful.","updateTime":"2025-12-02T02:56:43.544863Z"},{"reviewer":"Jennifer Estrella","starRating":"FIVE","comment":"Jackie made my glasses picking experience so easy!! She was so helpful! Def recommend!","updateTime":"2025-12-02T00:00:13.848300Z"},{"reviewer":"Enrique Perez","starRating":"FIVE","comment":"I have gotten my glasses twice and Andrea helped me pick them both and adjust my old pair of frames and left them like new. She was very kind and helpful!","updateTime":"2025-11-29T02:40:15.569408Z"},{"reviewer":"Viridiana Correa","starRating":"FIVE","comment":"Andrea at Pearle Vision was amazing!! super friendly, patient, and helpful from start to finish. She made the whole experience easy and comfortable:)","updateTime":"2025-11-28T22:36:58.676886Z"},{"reviewer":"Jessica Hansen","starRating":"FIVE","comment":"I worked with Grace today and I love how she made me feel confident in my choice of frames.\nDoctor Blacketr saw me today and it was nice that he showed concerned about my eye care after a recent pregnancy.","updateTime":"2025-11-28T22:17:39.777038Z"},{"reviewer":"Kaory Bernal","starRating":"FIVE","comment":"If you visit Pearle Vision, do yourself a favor and ask for Andrea Perez. Her enthusiasm is contagious, and her customer service is truly next-level. She made my experience truly exceptional, highly recommended! She helped me find the PERFECT frames, explained everything with so much clarity, and went above and beyond to make sure I left feeling confident and excited about my new glasses!","updateTime":"2025-11-28T22:10:55.618393Z"},{"reviewer":"Yocelyn Tinoco","starRating":"FIVE","comment":"It was a really good visit, I was able to go in and out getting what I needed, no time wasted. Everyone was very helpful specially Grace, she was amazing and helped me pick out the perfect glasses for me","updateTime":"2025-11-28T16:59:18.147628Z"},{"reviewer":"Neena Huicochea","starRating":"FIVE","comment":"Wonderful service!!, Was helped by a lovely lady named Grace, and she helped me find my perfect pair of glasses.","updateTime":"2025-11-28T04:10:15.641674Z"},{"reviewer":"Kisha Lang","starRating":"FIVE","comment":"GRACE, is AMAZING. She’s very careful and precise. She works with care. Thank you!!!","updateTime":"2025-11-26T21:14:49.251494Z"},{"reviewer":"Neto San-sen","starRating":"FIVE","comment":"Had a great experience here. They preform a retina exam to detect any changes in your vision. Also Lori was very attentive and answered all of my questions. Will definitely be coming back!","updateTime":"2025-11-26T17:20:27.171230Z"},{"reviewer":"Chenlayah Lashes","starRating":"FIVE","comment":"First of all I love coming here, from the doctors to the staff’s to the manager and on site lab ! This location has it all!! to the variety beautiful quality of frame and lenses! Jahaira helped me out with such care and professionalism. 10/10 locations.","updateTime":"2025-11-26T07:49:43.249993Z"},{"reviewer":"jonnathan zuno","starRating":"FIVE","comment":"Very helpful and polite team. Jaqueline was professional and helpful to me and mother. It was such a relief to have someone on staff that spoke Spanish help with the language barrier. Also was very clear with the information regarding our insurance.","updateTime":"2025-11-24T19:21:53.227092Z"},{"reviewer":"Lola","starRating":"FIVE","comment":"Wonderful customer service from sandy! She went above and beyond to help me. Thank you will definitely be back.","updateTime":"2025-11-24T04:16:32.474547Z"},{"reviewer":"Crystal Carrasco","starRating":"FIVE","comment":"Really great service I love my glasses thank you to Jahaira","updateTime":"2025-11-23T17:41:47.585503Z"},{"reviewer":"Owl C","starRating":"FIVE","comment":"Definitely coming back to this location. I came in looking for a specific product because I loved the brand and other factors but when I got help Jahaira was an active listener had so much product knowledge and helped me!!! Coming back soon","updateTime":"2025-11-23T04:00:05.701886Z"},{"reviewer":"Onecimo C","starRating":"FIVE","comment":"This isn’t my first time coming into this Pearle vision and Jahaira had the best customer service, had great communication and is very organized!!! Will definitely be coming to this Pearle Vision from now on!!!!","updateTime":"2025-11-23T03:42:34.957412Z"},{"reviewer":"Expresso C","starRating":"FIVE","comment":"Great customer service from Jahaira!! She helped me throughout the process!! So glad she was there that day!!!","updateTime":"2025-11-23T03:38:07.103858Z"},{"reviewer":"Russ Cascio","starRating":"FIVE","comment":"Grace was very helpful helping me pick out my new eye glasses.","updateTime":"2025-11-22T22:08:22.898983Z"},{"reviewer":"Alondra Diaz","starRating":"FIVE","comment":"Jahaira is very helpful & respectful! Definitely recommend","updateTime":"2025-11-22T13:53:30.377184Z"},{"reviewer":"Carmen Arroyo","starRating":"FIVE","comment":"10/10 Jahaira provided great customer service, helped my brother replace his frame","updateTime":"2025-11-20T22:44:23.187365Z"},{"reviewer":"Manny Rivera","starRating":"FIVE","comment":"First time getting my eye exam here, jahaira was great at helping me find the right glasses for me. Great service !!","updateTime":"2025-11-20T14:59:43.136667Z"},{"reviewer":"Deni Antunez","starRating":"TWO","comment":"I typically always came to this office for my eye exam but this year was different. Now they have consent forms in a tablet and I didn't appreciate how they threw in there the $39 Optomap exam which is extra. The lady just tells you to sign consent forms and hands over the tablet. They need to advise people that the exam is extra and ask if they would want that test done AND they need to have a decline button which they don't!! Really bad way to do things!","updateTime":"2025-11-18T14:21:11.531138Z"},{"reviewer":"Samantha Calderón","starRating":"FIVE","comment":"Maricela at Pearle Vision was amazing! She was friendly, patient, and super helpful throughout the whole process. Great customer service, really appreciate her!","updateTime":"2025-11-18T13:30:41.926837Z"},{"reviewer":"Melissa Salazar","starRating":"FIVE","comment":"Maricela was so kind and such a help ! Thank you for attending me","updateTime":"2025-11-18T03:24:10.336496Z"},{"reviewer":"Rene Tellez","starRating":"FIVE","comment":"Very good service and attention especially from Maggie. She helped my family find a perfect pair of glasses and gave us very helpful information. Overall very good quality service.","updateTime":"2025-11-18T02:23:41.675240Z"},{"reviewer":"Alexandra Téllez","starRating":"FIVE","comment":"Very good service by Maggie, she’s one of the workers there and offers a very good service , I totally recommend her since she helped me find exactly what I wanted.","updateTime":"2025-11-18T02:18:10.155731Z"},{"reviewer":"Tellez Erik","starRating":"FIVE","comment":"Thanks to Maggie Villegas for the excellent service very helpful during my visit","updateTime":"2025-11-18T01:45:57.141625Z"},{"reviewer":"Julio Cruz","starRating":"ONE","comment":"Had my pair of glasses done and were not correctly made.\nI have been calling daily no answer and left a voicemail and to return my call and has been 2 weeks no reply.\n\nWorst customer service.","updateTime":"2025-11-17T17:21:14.563062Z"},{"reviewer":"Sweetayy Janet","starRating":"FIVE","comment":"I went for my first time here and Maricela was very helpful and patient, as well as professional! Finally found my ideal optical facility","updateTime":"2025-11-17T00:56:48.562845Z"},{"reviewer":"Juana Ramirez","starRating":"FIVE","comment":"(Translated by Google) Maricela gave me excellent service! I'll be back, I highly recommend this place :)\n\n(Original)\nMaricela me dio un excelente servicio ! Voy a regresar, recomiendo este lugar :)","updateTime":"2025-11-16T21:09:31.588433Z"},{"reviewer":"Yaritza Gómez","starRating":"FIVE","comment":"Maricela made my visit a wonderful experience ! It was my first time here and she was so patient and sweet will definitely be coming back!","updateTime":"2025-11-16T21:06:30.873061Z"},{"reviewer":"Agustin Villegas","starRating":"FIVE","comment":"(Translated by Google) Great service, thanks Maggie for adjusting my glasses.\n\n(Original)\nBuen servicio , gracias Maggie por ajustar mis lentes.","updateTime":"2025-11-16T01:49:57.660027Z"},{"reviewer":"Nadia Rojas","starRating":"FIVE","comment":"Had a great experience! Sandy was extremely helpful, patient, and professional. Truly excellent customer service!","updateTime":"2025-11-15T13:31:36.298374Z"},{"reviewer":"Debbie Coleman","starRating":"FIVE","comment":"Lori and Esmeralda was very helpful and patient with me because I tried on a lot. Thank you, Lori and Esmeralda","updateTime":"2025-11-13T00:33:38.773166Z"},{"reviewer":"J Roman","starRating":"ONE","comment":"Disappointed… I was here getting eye exam and ordered contacts. That part was good. I had to schedule another appointment for an additional test. I was called to confirm the appointment the day before and I confirmed. Now the day of appointment for the additional test I am told in person at the location that the test can’t be done and I will have to reschedule. This is a training issue that should be addressed. The first issue is that apparently staff should be putting notes when making appointments so staff knows what the appointment is for and secondly the person calling to confirm the appointment should have asked for reason of the visit if there was no comment. The lady that was checking me in also didn’t really acknowledge that she will speak to the staff about the issue. Hopefully she will….\n\nUpdate: after rescheduling and leaving my insurance information, I arrived the day of the new appointment only to be told my insurance is not accepted. So they had a copy of my information to verify ahead of time and they didn’t. They already gave me a bad experience and they couldn’t have done their job to avoid yet another bad experience. Once again they wasted my time for them not doing their due diligence. This office needs major retraining. I will NOT be going back to this place. You should just write wasting people’s time under services provided.","updateTime":"2025-11-10T21:15:52.509804Z"},{"reviewer":"maripili moreno","starRating":"FIVE","comment":"Came in with broken glasses ( my only pair) Lori was super helpful and knowledgeable I walked out with a new pair an hour later. Thank you Lori! Great personality.","updateTime":"2025-10-30T17:01:31.816282Z"},{"reviewer":"AnonymousOne","starRating":"TWO","comment":"Two stars because Dr Lang is a gem. Firstly, the sales associates/assistants or whatever they are called, too many of them and are useless. It’s more young non opticians than doctors and opticians. The problem with this is they can barely assist when there are issues resulting in needing a manager most often. They are nice but they lack professionalism. Too many of this can barely work the equipment or have the basic knowledge to assist with minor issues. Sadly, Emma the manager is rarely there. Never receive a call back when glasses are ready. The culture there is not diverse either. Where are the Asians, Caucasians, Hindi, and African American employees? This area is not a Mexican only community. This area is diverse yet they only hire females of Hispanic decent which seems a bit racist. The blame cannot be put on being bilingual because there are tons of people that are bilingual and tons of people that speak English. Only one Caucasian female optician at this location. If you are Caucasian ,Asian, Indian, or African decent you will not be hired here unless you are a doctor. Lastly, this location is expensive and when you have issues they hate to refund.","updateTime":"2025-10-26T10:23:00.893374Z"},{"reviewer":"Marian Acurio","starRating":"FIVE","comment":"Lori was very nice. She helped me decide what glasses fit the best. And we even had a nice chat. Thank you.","updateTime":"2025-10-03T16:17:25.010139Z"},{"reviewer":"allen zachery","starRating":"FIVE","updateTime":"2025-09-12T02:45:24.612421Z"},{"reviewer":"Elnora Dorsey","starRating":"FOUR","updateTime":"2025-09-10T18:16:03.689066Z"},{"reviewer":"W P","starRating":"FIVE","comment":"Went to get new contacts on 8/22 cuz i was struggling to see computer monitors at work. Mary did my exam & suggested the Total 30 multifocal lenses & now i can see everything!! Thank you Mary for changing my life!!","updateTime":"2025-08-30T16:50:21.871726Z"}]
