[{"reviewer":"Felicia","starRating":"ONE","comment":"Dr. Lang is consistently exceptional—professional, thorough, and the sole reason I have returned year after year along with my family and have recommended several friends and family. Unfortunately, this visit was overshadowed by an extremely unprofessional experience with Lori that I cannot overlook.\nMy daughter clearly stated she was looking for inexpensive frames. Rather than responding respectfully, Lori mocked her choice of words and then repeated and broadcasted her request to other staff members, using the term “cheapie” as if it were something offensive or laughable. This was inappropriate, unnecessary, and deeply unprofessional. A patient’s financial preferences or limitations should never be ridiculed or shared with others, regardless of wording.\nLori does not know my daughter’s reasoning for needing inexpensive frames, nor should she have needed to. What made the situation worse is that my daughter was also told the office does carry affordable options—making the correction of her language feel condescending rather than helpful.\nThis interaction was embarrassing and upsetting, particularly for a young patient, and reflects a lack of discretion and professionalism that I do not expect in a healthcare setting. While I have been a loyal customer and truly value Dr. Lang’s care, this experience disturbed me enough that I will not be returning to this location. Respect for patients should be non-negotiable.","updateTime":"2026-02-10T05:13:30.382720Z"},{"reviewer":"nathaniel erkins","starRating":"FIVE","comment":"Lori was very nice and professional. She answered all my questions and explained everything that was covered by my insurance.","updateTime":"2026-02-09T22:13:06.507349Z"},{"reviewer":"Dana Powell","starRating":"FIVE","updateTime":"2026-02-09T17:46:56.025666Z"},{"reviewer":"Frank Perez","starRating":"FIVE","comment":"Grace made sure I was confident and happy with my lenses look and selection that complimented my style. The eye doctor was very kind and professional with eye exam. Now that's 5 star customer service.","updateTime":"2026-02-05T00:33:37.014096Z"},{"reviewer":"Annie Giuffre","starRating":"FIVE","comment":"Melrose Park location. See Lori. Visiting Pearl vision and Lori helping us made our shopping for eye glasses much easier. Lori is very knowledgeable and showed us many frames. We were able to pick out the right ones for my granddaughter. Lori is the best.","updateTime":"2026-02-03T13:08:35.198109Z"},{"reviewer":"Pilar Alejandra Rey García","starRating":"TWO","comment":"Not the best experience, it was my first time at this place and they did some extra exams to charge extra from my insurance, of course they don't tell you that but make you sign in a tablet for all of it without telling you they are not required. Also they get really upset if you refuse to take them saying that it's recommended for prevention.\n\nThe actual doctor was really kind and very professional, that's the only reason I give two stars.","updateTime":"2026-01-19T21:57:13.469174Z"},{"reviewer":"King","starRating":"FIVE","comment":"Had a great experience with Grace she has helped me the last couple of years. Thank you for representing your company as an outstanding employee.","updateTime":"2026-01-10T00:01:30.378981Z"},{"reviewer":"Don Mueller","starRating":"FIVE","comment":"Grace pretty much stopped what she was doing to assist me with my concerns. Very knowledgeable and cordial. A truly, 'down to earth' person. Great customer service-will highly recommend to friends and family!","updateTime":"2026-01-09T15:33:39.903418Z"},{"reviewer":"Gilbert Woods","starRating":"FIVE","comment":"I had a very good experience the lady waited on me was named Grace Grace is very nice and very helpful","updateTime":"2026-01-07T22:32:05.388967Z"},{"reviewer":"Paul Johnson","starRating":"FIVE","comment":"Lori was amazing and very helpful.","updateTime":"2026-01-04T17:51:06.884288Z"},{"reviewer":"ROBERT REESE JR.","starRating":"FIVE","comment":"Got me in and out quickly!\nGood customer service!","updateTime":"2026-01-04T16:14:30.928201Z"},{"reviewer":"Henry B","starRating":"FIVE","comment":"Love this store! Grace was able to help me with all my needs. I will definitely come back and hopefully have her help me in the future. Thanks again!","updateTime":"2026-01-04T01:56:54.286928Z"},{"reviewer":"Ko On","starRating":"FIVE","comment":"Grace is wonderful! She answered all my questions and helped me with picking out two wonderful pairs of glasses. Thank you Grace for being so kind! Pearle Vision is lucky to have you! Dr Spencer Vidulich was so thorough and answered all my questions. He was wonderful too. I highly recommend Pearl Vision because of Grace and Dr Spencer Vidulich. Thank you both!","updateTime":"2026-01-03T18:23:42.878523Z"},{"reviewer":"Ivan Aguilar","starRating":"FIVE","comment":"Good experience with Lori","updateTime":"2026-01-02T18:52:07.123027Z"},{"reviewer":"Patricia Esposito","starRating":"FIVE","comment":"Just wanted to thank Jahaira for her outstanding work ethic & efforts assisting me with my contact choices, rebate tech support, & her friendly helpful actions.","updateTime":"2025-12-30T22:43:00.091857Z"},{"reviewer":"Stanley Koczaja","starRating":"FIVE","comment":"I came here to get some glasses and Grace proved to be very helpful, helping me pick between different lenses and frames. She was very kind and professional.","updateTime":"2025-12-30T02:02:48.785062Z"},{"reviewer":"Josh Quezada","starRating":"FIVE","comment":"Grace was very helpful in helping me find a new pair of glasses. She was extremely patient and gave me great advice on choosing my next frame.","updateTime":"2025-12-27T22:55:25.635082Z"},{"reviewer":"snpixl","starRating":"FIVE","comment":"Grace is a Great customer and very detailed and explained very well","updateTime":"2025-12-27T22:17:27.153652Z"},{"reviewer":"Kawaii Kittie","starRating":"FIVE","updateTime":"2025-12-27T18:12:55.136006Z"},{"reviewer":"Vezire Musa","starRating":"FIVE","comment":"Grace at your Melrose Park Illinois store was amazing how she corrected a problem I had with my sunglasses. Very professional and conscientious ,went above and beyond .Thanks to Grace my vacation was wonderful.Thanks again Vezire Musa. I surely be back.","updateTime":"2025-12-23T14:08:14.945877Z"},{"reviewer":"Andy Warda","starRating":"FIVE","updateTime":"2025-12-22T23:32:31.736864Z"},{"reviewer":"febryna militello","starRating":"FIVE","comment":"Sandy was really helpful and thorough. I had so many questions about my insurance usage and she gave me detailed explanation. Thankyouuuu!!\nThe place is fancy and they have huge selection for fashionable frames.\nMy doctor Diana Masolak was great too! She paid attention to details. She went above and beyond to answer my questions. Thanks again.","updateTime":"2025-12-21T03:05:28.981194Z"},{"reviewer":"Jerzy Komaniecki","starRating":"FIVE","comment":"Thank you to Pearl Vision for the excellent service. I had the pleasure of being assisted by, Grace who is a very competent person. Despite the wide range of products, I never felt lost or overwhelmed. Thanks to her, I found frames in the right size, and the entire process, from selection to picking up the finished glasses, went very smoothly. And most importantly, my wife was surprised that this time I chose glasses that she actually likes when I wear them! Thank you again for the excellent service Grace.","updateTime":"2025-12-20T03:30:12.549531Z"},{"reviewer":"Chalis M","starRating":"FIVE","comment":"Lori is awesome! I’ve been coming to pearle vision since a child and it’s great to see a familiar face every time I visit for my eye exam. She is very helpful and always helps me pick out the perfect glasses.","updateTime":"2025-12-19T20:53:01.275725Z"},{"reviewer":"Roselyn watkins","starRating":"FIVE","comment":"Grace was very kind and helpful.","updateTime":"2025-12-19T17:52:53.380290Z"},{"reviewer":"Kaia Castleberry","starRating":"FIVE","comment":"Very professional and efficient. Nice workers as well. :)","updateTime":"2025-12-17T21:17:18.812668Z"},{"reviewer":"Karen Northern","starRating":"FIVE","comment":"Grace is professional, courteous and knowledgeable. She has always treated me with great respect and kindness ! She is a great asset to your business.","updateTime":"2025-12-17T21:06:41.438340Z"},{"reviewer":"Monika Springer","starRating":"FIVE","comment":"I can’t say enough great things about Grace B! I’ve been seeing her every year for my eye care, and she is truly the nicest and most helpful optician I’ve ever met. This year, she helped me pick out three pairs of glasses—she took the time to listen to what I needed, offered honest advice on frames, and made the whole process so fun and easy.\nGrace always goes above and beyond to make sure I’m comfortable and happy with my choices. She’s incredibly knowledgeable, patient, and genuinely cares about her customers. I always look forward to my yearly visit because I know I’ll be in great hands! Thank you, Grace, for your outstanding service and kindness. If you’re looking for an amazing optician, Grace B is the one!","updateTime":"2025-12-17T06:23:01.787755Z"},{"reviewer":"Matt Wojtynek","starRating":"FIVE","comment":"The entire staff was very nice and Lori helped out with finding the correct eyeglasses","updateTime":"2025-12-15T22:55:50.447676Z"},{"reviewer":"Frank Parisi","starRating":"FIVE","comment":"A wonderful and knowledgeable sales person. Couldn’t have had anyone better. Exceeded my expectations.","updateTime":"2025-12-15T22:47:56.918979Z"},{"reviewer":"Tim Oneill","starRating":"FIVE","comment":"Update: 12/13/25\nCame in for end of year benefits use and as always Lori came thru efficiently and found me the perfect frames. Highly recommend to come see Lori 👌\n\nUpdate 11/15/24\nMy glasses needed adjustments. Lori as usual saved the day.\n\nUpdate: 07-02-24\nThank you Lori again for your excellent service. Always a pleasure\n\nThank you Lori for exceptional service!!","updateTime":"2025-12-15T00:49:39.635472Z"},{"reviewer":"Dwayne Winfield","starRating":"FIVE","comment":"Maggie was very friendly and met my needs to change my lenses into different frames. She is the model of what assisting customers should look like.\n.","updateTime":"2025-12-12T19:33:25.748220Z"},{"reviewer":"Mia Radtke","starRating":"FIVE","comment":"Everyone there was really nice the lady who helped me especially. Her name was grace and she made the process super smooth and easy.","updateTime":"2025-12-12T18:06:59.476194Z"},{"reviewer":"Sharall Urian","starRating":"FIVE","comment":"I was struggling trying to figure out which glasses would work better with my type of prescription and Lori took her time with me my needs and was very patient with me.","updateTime":"2025-12-12T01:08:38.560793Z"},{"reviewer":"yaretzi holman","starRating":"FIVE","comment":"Lori provided top-notch service again—professional, attentive, and ensured everything was flawless. Thanks, Lori!","updateTime":"2025-12-11T23:23:56.341260Z"},{"reviewer":"Sandra Soto","starRating":"FIVE","comment":"(Translated by Google) Great service. Thank you, Maggie, for adjusting my glasses.\n\n(Original)\nBuen servicio Gracias Maggie por ajustar mis lentes","updateTime":"2025-12-11T15:43:57.189357Z"},{"reviewer":"Ralph","starRating":"FIVE","comment":"I've been a loyal Pearl Vision Melrose Park customer for 25 years, and I always seek out Grace! She's an absolute gem—knowledgeable, friendly, incredibly hard-working, and always goes the extra mile with a positive attitude. Grace makes every visit a pleasure! Highly recommend her!","updateTime":"2025-12-11T05:29:22.060247Z"},{"reviewer":"Bella Flores","starRating":"FIVE","comment":"Lori was an extremely pleasant worker who was very helpful and flexible to work with. She was able to get me what I needed despite all my questions. Very patient with customers.","updateTime":"2025-12-11T00:20:00.995953Z"},{"reviewer":"Tony B.","starRating":"FIVE","comment":"Came in for an eye exam and Grace made me feel right at home. Helped me with all my needs and was extremely nice! Will come back very soon!","updateTime":"2025-12-10T21:57:09.934711Z"},{"reviewer":"abigail mendoza","starRating":"FIVE","comment":"Everyone was super great! Grace helped me during check out and found out that my insurance did cover my exam after I was going to pay out of pocket. Very kind and attentive , thank you grace!","updateTime":"2025-12-10T17:41:27.375937Z"},{"reviewer":"Lou Napolitano","starRating":"FIVE","comment":"I would highly recommend Lori to my Family and Friends and to all that Loves being taking care of. She is very knowledgeable and kind and you will be Happy by the time you leave. 👍","updateTime":"2025-12-10T16:44:01.544897Z"},{"reviewer":"Alexandra Tellez Soto","starRating":"FIVE","comment":"I went in for my regular appointment and received very good attention from Citlali, she was very kind and helpful, and provided me with all sorts of helpful information, I will definitely continue going and would recommend to my friends and family","updateTime":"2025-12-10T02:00:05.706689Z"},{"reviewer":"efrayn hernandez","starRating":"FIVE","comment":"Lori was beyond exceptional help. The assistance she provided was outstanding and very kind.","updateTime":"2025-12-09T21:24:49.182909Z"},{"reviewer":"Grace Pastore","starRating":"FIVE","comment":"I had an excellent experience at the Melrose Park Pearle Vision office from start to finish! The staff was incredibly welcoming and professional, and I was checked in quickly with no long wait time. The doctor was thorough, patient, and took the time to explain everything clearly. The office was clean, modern, and well organized, and even picking out my glasses was fun thanks to Sandy, who was extremely helpful! I highly recommend this practice to anyone looking for outstanding eye care!","updateTime":"2025-12-09T17:42:37.911484Z"},{"reviewer":"Julio Hernandez","starRating":"FIVE","comment":"Grace was nice, took her time to give me all the options available and explained how everything works. She listened to my requests and made it happen.","updateTime":"2025-12-07T20:06:40.443239Z"},{"reviewer":"Stephen Odesanya","starRating":"FIVE","comment":"Grace was very kind and helpful and even helped me with contacts to hold me over until mine arrive","updateTime":"2025-12-06T21:56:11.058430Z"},{"reviewer":"Annette Rago","starRating":"FIVE","comment":"I wanted to leave a 5 star review for my past visit to Pearl Vision! I had an excellent experience! Sandy is the best!","updateTime":"2025-12-06T00:24:21.813047Z"},{"reviewer":"Cristian Deleon","starRating":"FIVE","comment":"Very informative and very nice people. Lori was hilarious and very helpful.","updateTime":"2025-12-05T16:55:03.200780Z"},{"reviewer":"rosa munoz","starRating":"FIVE","comment":"Dr. Blase, Lori and all the staff are great. I had many questions about my insurance and the staff went out of their way to help me out.\nI highly recommend Melrose park location 👌","updateTime":"2025-12-03T21:09:35.960941Z"},{"reviewer":"Damian Jordan","starRating":"FIVE","comment":"I had a really great experience at pearle with Erika. She was extremely helpful and knowledgeable.","updateTime":"2025-12-03T02:11:25.083048Z"}]