[{"reviewer":"Dakota Colbert","starRating":"FIVE","updateTime":"2026-05-16T19:33:36.336687Z"},{"reviewer":"Brubru ChicIl","starRating":"FIVE","comment":"Great experience at Pearl Vision in Orland Park! Dr. McCartan is friendly and thorough. Josephine and Sarah are both professional, personable, and helpful. Good service as usual..","updateTime":"2026-05-16T18:40:47.433460Z"},{"reviewer":"Lois Lawson","starRating":"FIVE","updateTime":"2026-05-15T20:20:38.128955Z"},{"reviewer":"Samson Adeniran","starRating":"FIVE","comment":"These guys are professionally cautious and care about their clients with respect\nFive star compliments. Thank you.","updateTime":"2026-05-14T20:43:45.213877Z"},{"reviewer":"Mary Barreda","starRating":"FIVE","comment":"Lupe was a great help in picking my glasses today. Great customer service","updateTime":"2026-05-13T20:22:58.789599Z"},{"reviewer":"Eric Tabor","starRating":"FIVE","comment":"I had an excellent experience. Everyone is very professional and personable, and I got great advice for my next pair of glasses. Thank you Nimah and Dr Mary Jo","updateTime":"2026-05-13T18:55:37.157687Z"},{"reviewer":"Kinyell Gaston","starRating":"FIVE","updateTime":"2026-05-13T03:16:30.908433Z"},{"reviewer":"Sophia Baez","starRating":"FIVE","updateTime":"2026-05-12T23:28:34.471139Z"},{"reviewer":"Ronald Weber","starRating":"FIVE","updateTime":"2026-05-11T22:12:22.330574Z"},{"reviewer":"Steven Youknowwho","starRating":"FOUR","comment":"The staff and Docs are great and I appreciate that I can find the same frame when I renew. I gave 4 stars due to price point and you will be charged extra fee for using a credit card.","updateTime":"2026-05-11T14:46:01.956466Z"},{"reviewer":"Wafa Zegar","starRating":"FIVE","comment":"Amazing professional and courteous staff and doctors! I love Pearl Vision of Orland Park!","updateTime":"2026-05-09T22:48:36.407665Z"},{"reviewer":"Noor Ajaj","starRating":"FIVE","comment":"My experience here is always amazing. The staff is phenomenal! I always feel like part of the family 🥰\nI will definitely continue to return every year for my son and myself!","updateTime":"2026-05-09T22:39:10.374774Z"},{"reviewer":"Lawrence Norville","starRating":"FIVE","comment":"I've been getting eyeglasses from Lupe at Pearle Vision for 6 or 7 years now and she never fails to get me into great fitting frames with ideal lens upgrades. As I had vision insurance that was expiring and extra FSA money that needed to be spent, she recently managed to make the numbers work for me to get 4 new pairs. My wife has also started getting her eyeglasses from Lupe and is pleased she switched.","updateTime":"2026-05-09T22:35:13.058068Z"},{"reviewer":"Claire Stec","starRating":"FIVE","updateTime":"2026-05-09T21:22:37.529992Z"},{"reviewer":"Charles Hurley","starRating":"FIVE","comment":"I thought I had something stuck in my eye, so I went to see Dr. Shiple. She was very thorough, which immediately put me at ease. She was also incredibly professional and kind, making sure everything was okay every step of the way. I was extremely impressed from start to finish. My kids have all seen Dr. McCartan and absolutely loved her as well. We will definitely all be back.","updateTime":"2026-05-09T17:33:43.806912Z"},{"reviewer":"Kevin Finucane","starRating":"FIVE","comment":"Nimah Ajaj is a great representative of Pearle Vision, great to work with thank you very much for your help.","updateTime":"2026-05-09T17:07:36.937157Z"},{"reviewer":"karen dubish","starRating":"FIVE","comment":"Great! Very patient, knowledgeable, courteous!","updateTime":"2026-05-09T15:54:10.681698Z"},{"reviewer":"Sho Albi","starRating":"FIVE","comment":"Wonderful service they went above and beyond for me I use to get my contacts at Americas Best but not anymore I will for sure be back! Thank you Nadine","updateTime":"2026-05-09T15:11:53.791057Z"},{"reviewer":"Demir Akyürek","starRating":"ONE","comment":"If I could give 0 stars, I would. Dr. Shiple and her team are all about the funds. You are a dollar sign in their eyes, not a patient. My family and I have been coming here for years. We’ve spent hundreds on hundreds for eye exams and glasses. I came in over 6 months ago for an eye exam for contact lenses. After the exam was complete, Dr. Shiple was pushing for me to purchase daily’s in stead of monthly’s, as I’m a nurse. Of course she wouldn’t take no for an answer instead of just putting my request in for monthly’s, she insisted as daily’s cost soooo much more and she was on a mission. After an awkward encounter of not being able to deny her desire for daily’s, I gave in and said I’d try them out for the samples. They said I needed to come back for a “training” on how to put in contacts. When I got a phone call later that week to schedule the test, I simply told them I didn’t need the training but if it was a requirement, then fine. They told me that it wasn’t required and I could opt out of the training. Per usual, life goes on and I work two jobs back to back. I wanted to purchase my contacts from somewhere else because they were too expensive. Now that I have time 7 months later and I need it for my new job that I started and given I’m under one year (only 7 months from my exam), she wouldn’t update my prescription for monthly’s and said I would need to come back in and pay for an entire new exam because she simply has to “see them on my eyes” is what I was told. Yeah, no way. I’ll take my business and family’s business elsewhere. I shouldn’t be charged again, especially given you guys told me to not come back for the fitting. I finalized the prescription with them, and THEY EVEN EMAILED ME THE PRESCRIPTION, but apparently it was never finalized. Unbelievable, do not get gouged the way I did from this establishment. This was simply bad business.","updateTime":"2026-05-08T21:51:23.410489Z"},{"reviewer":"Lindsey Watson","starRating":"FIVE","comment":"I had a great experience at Pearle Vision, and it was super easy to make my new patient appointment online. The communication is top notch. At the end, Samir was so helpful to not rush me, explain everything to me, and take extra time with me. He's fantastic!","updateTime":"2026-05-08T19:28:10.264648Z"},{"reviewer":"Janet Machay","starRating":"FIVE","comment":"Went for my yearly eye exam and needless to say the experience was top notch, from the moment we walked in to being greeted to the final goodbye. The entire staff is welcoming, professional and friendly. Dr McCartan is the best and Nimah is very helpful and knowledgeable; she also remembered my husband and I from last years visit. Would definitely recommend Pearle Vision Orland Park locations - you will not be disappointed!!","updateTime":"2026-05-08T13:38:44.372344Z"},{"reviewer":"Rob Lach","starRating":"FIVE","comment":"Everyone was very helpful, professional and polite.","updateTime":"2026-05-07T22:26:01.581442Z"},{"reviewer":"Jolan Marczali","starRating":"FIVE","comment":"Dr. Mc Carton continues to be the best for three decades plus. Excellent staff excellent service.\nThank you so much","updateTime":"2026-05-07T22:08:55.472635Z"},{"reviewer":"Disney Craze","starRating":"FIVE","comment":"I’ve been a long time customer of Orland Park’s Pearle Vision, but the first time being helped by Josephine! It was the BEST customer service I’ve had here! We took one of the last eye appointments for the day, (That was my error, I’ll do better next time) so it didn’t leave a lot of time to pick out frames. However, she never rushed us, answered all our questions, and went through our insurance to make sure we took advantage of each benefit offered. I feel bad she had to stay late to finish our orders, but she really could NOT have been nicer about it. I kind of wish you could schedule your appointment not just for the Optometrist, but for the customer service people like Josephine too. I will definitely seek her out next year at our annual appointment!\n\nOh, and I have to shout-out Dr. Jennifer Shiple whom I’ve seen every year, for at least 6 years now, and I look forward to my appointment each time. She truly listens to what you say and will adjust accordingly. She also goes through your eye images and shows you exactly what she’s looking for. I never feel rushed by her either.","updateTime":"2026-05-07T22:00:23.572220Z"},{"reviewer":"Heba Musleh","starRating":"FIVE","comment":"Nadine was incredibly patient, kind, and helpful throughout our visit. We had such a great experience! The doctor was also very knowledgeable, thorough, and took the time to answer all of our questions. We truly appreciate all the hard work and care from the entire team. Definitely recommending to family and friends!","updateTime":"2026-05-07T20:27:08.316692Z"},{"reviewer":"paul kallemeyn","starRating":"FIVE","comment":"Five star service at Pearle vision. Nadine was very helpful and very kind. Thank you very much. God Bless America","updateTime":"2026-05-07T20:18:42.047213Z"},{"reviewer":"Sofia Luevano","starRating":"FIVE","comment":"Nadine was so helpful! She went above and beyond to help me find the right glasses. She had so much patience and even gave great advice.","updateTime":"2026-05-07T20:04:47.234604Z"},{"reviewer":"Cynthia Zlotek","starRating":"FIVE","comment":"Dr. B does a thorough exam. I've been seeing him the past few years & have been very happy with him & the office in general.","updateTime":"2026-05-07T20:01:19.887402Z"},{"reviewer":"Shermetta Bourne","starRating":"FIVE","updateTime":"2026-05-07T10:44:09.915767Z"},{"reviewer":"Mike Gonzalez","starRating":"FIVE","comment":"Great and patient service that walked me through every step of the way. Highly recommend","updateTime":"2026-05-05T22:04:27.366979Z"},{"reviewer":"Roxann Cook","starRating":"FIVE","comment":"I came into Pearle Vision expecting a frustrating experience, but thanks to Rita, it turned into one of the best customer service experiences I’ve ever had.\n\nThere were a few issues at the start that easily could have led to a negative review—miscommunication, delays, and some confusion around my order. I was honestly prepared to leave disappointed. But then Rita stepped in, and everything changed.\n\nShe listened carefully, took full ownership of the situation, and handled everything with professionalism and genuine care. Instead of brushing things off, she made sure I felt heard and prioritized. She went above and beyond to fix the problem quickly and kept me updated the whole time.\n\nWhat really stood out was her attitude—calm, patient, and determined to make things right. By the time I left, not only was my issue resolved, but I felt valued as a customer.\n\nRita completely turned what could have been a bad review into the best review I could give. Pearle Vision is lucky to have someone like her on their team. I’ll definitely be coming back because of her!","updateTime":"2026-05-05T21:38:54.777427Z"},{"reviewer":"Sarah Hamlin","starRating":"FIVE","comment":"Dr McCartan is amazing with kids and Nadine is a 10/10.","updateTime":"2026-05-05T18:46:48.293989Z"},{"reviewer":"Charles Williams","starRating":"FIVE","comment":"Customer service and overall comfort in making my selections and purchase…thank u Rita","updateTime":"2026-05-05T18:09:48.905663Z"},{"reviewer":"salah mustafa","starRating":"FIVE","comment":"I had a great experience with my eye exam and contact lens fitting. The process was smooth, professional, and thorough.\nHuge thanks to Samir for the referral and to Niyma for taking such excellent care of me during the visit. Highly recommend and definitely coming back!","updateTime":"2026-05-03T00:22:26.318447Z"},{"reviewer":"Yvonne Munoz","starRating":"TWO","comment":"I like the technology they have so that’s why I come here. I don’t like they are always pushing their brand of contacts when it doesn’t work for me. The training front desk guy also poked my eye with the pressure reader and it’s still sore hours later, not happy about that when eyes are so important not to damage, no apology or anything of course but I could hear her saying to him that she took over because he “got too close to my eye” like no kidding he literally stabbed me with it.","updateTime":"2026-04-29T02:06:15.437164Z"},{"reviewer":"karen martinez","starRating":"FIVE","comment":"Josephine was patience with me on my glasses frames pick decision, she helped me out with suggestions and examples, she also helped me on deciding the kind of glasses best fits my needs. Very friendly and helpful","updateTime":"2026-04-28T20:02:46.460298Z"},{"reviewer":"david saldana","starRating":"ONE","comment":"It’s a long story but it is all true. I don’t write bad reviews because when I have a bad experience I just don’t come back. My experience has to be very bad to make me spend the energy and time to write a bad review. This is a long story and I apologize for the length. Early November 2025 we came to Pearl Vision in Orland Park to get my wife her first pair of progressive eyeglasses. Everyone in the store is kind and helpful but that’s end of the positive experience for me. My wife had the eye exam and the doctor wrote the prescription and off we went to purchase glasses. We picked out two pair of glasses and opted for the best lenses, coatings, and the protection plan on the expensive designer glasses because you never know when something bad can happen. First pair came in a few days later but we still had to wait for the designer pair to come in. The prescription on the first pair was what was written by the doctor but wrong for my wife. We waited another week for the second pair and it was still the wrong prescription. We rescheduled the eye exam because there was no way what they prescribed was correct. A different doctor at their office does the exam and sure enough tells us the first doctor was wrong. Not a big deal because mistakes happen. They reorder the lenses in the new prescription and it’s the same timeframe as the first visit where one pair arrived in a few days and the other took another week. When the second set of lenses come in one set was made to the wrong script again. Here we are four weeks and $1,200 later and we only have one pair of serviceable glasses. Had to wait another week for a third set of lenses and when those came in we are already into mid December 2025. This was my wife’s first time ever wearing progressive lenses. Her sight was never perfect through them but she thought maybe that’s just how it is. My new insurance benefits take effect in the new year and we went to a different Pearl Vision in April and we decided to get another exam from a different doctor and he finds that the prescription is still wrong that they gave my wife in December. So I paid again for the same lenses on a pair of glasses and when they arrived my wife saw what perfect vision is through progressives. So here I am with one pair of designer glasses with the best lenses that Pearl Vision has but they’re the wrong prescription. I called Orland Park today and tried to see if they could or would replace those lenses for us under the protection plan that we paid for only to be told that the protection plan does not cover changes in prescription. I guess I can understand that but we never actually had a prescription that was correct and certainly didn’t have time to keep coming back every couple of weeks because they could not get it right. I understand we waited almost 4 months and endured this wrong prescription but we are not complainers. In fact I didn’t even want to write this review but when I called today and was told that I had to pay to replace the lenses in my designer pair of glasses again even though they were never correct I was still not that upset. I said ok but can you offer me any kind of discount or help since I will be paying again. I was quoted $1068 minus a 20% discount that my insurance “gives” me. In the end Pearl Vision Orland Park did not offer me anything from their end to satisfy me as a customer that had a bad experience from the first visit in November. I paid for the best products that they offered and bought their plan that was sold to me as “if there’s anything wrong with these glasses just bring them back within the first year and pay your deductible and we will take care of it” and nothing was mentioned about vision changes. It isn’t about the money as much as it is about the experience. I paid over $1,200 the first time and now I am being quoted another $873 after insurance discounts to make something right that was never right from the beginning. Don’t be fooled by the positive Google reviews that they solicit from every customer.","updateTime":"2026-04-27T22:05:29.412012Z"},{"reviewer":"Daisy Williams","starRating":"FIVE","comment":"I always have a wonderful experience at pearl vision and this was no difference. Josephine was amazing so nice and detailed. Everyone is extremely nice and welcoming I will continue to go here it’s a wonderful place.","updateTime":"2026-04-24T00:11:29.638220Z"},{"reviewer":"Thomas Galvin","starRating":"FIVE","comment":"Pleasant, professional, thorough to research all insurance coverage and various options for me to find my best choice","updateTime":"2026-04-23T19:27:08.372246Z"},{"reviewer":"Carole Wyrostek","starRating":"FIVE","comment":"Great professional service!","updateTime":"2026-04-23T19:06:00.979914Z"},{"reviewer":"Darlene Bartusiak","starRating":"FIVE","comment":"Dr McCartan actually listened to my needs and addressed them and Josephine was fabulous assisting me in picking out my new frames. All around a wonderful experience. Highly recommend this establishment!","updateTime":"2026-04-23T17:34:13.592088Z"},{"reviewer":"Ron VALES","starRating":"FIVE","comment":"Lupe at Pearle Vision has been absolutely incredible to me and my family for years. She’s the kind of person who remembers your name, your preferences, and even the little details that make every visit smooth and stress‑free. Her expertise with eye exams, glasses, and all the technical stuff is unmatched, but what really sets her apart is her genuine care. She goes above and beyond every single time—whether it’s helping us choose the right frames, explaining options clearly, or making sure everything fits perfectly. You can tell she truly loves what she does. Pearle Vision is lucky to have her, and so are we.","updateTime":"2026-04-22T17:46:20.125733Z"},{"reviewer":"Jackelyn Rosales","starRating":"FIVE","comment":"I had a great experience at Pearl Vision thanks to Josephine! She was incredibly kind, patient, and helpful throughout the entire process of getting my glasses and contacts. She took the time to explain everything clearly and made sure I felt comfortable with my choices.\n\nWhat really stood out was how she helped me financially by guiding me through the CareCredit option, which made things so much easier for me. I truly appreciated her support and professionalism it made a big difference.\n\nThank you, Josephine, for going above and beyond. I highly recommend asking for her if you visit!","updateTime":"2026-04-22T15:40:41.019060Z"},{"reviewer":"Liza J Carr","starRating":"FIVE","comment":"4/20/2026. Josephine has 30 years of experience and it showed. She was so calm patient and professional. I loved her. Ditto for Dr. Thomas Hines.","updateTime":"2026-04-21T02:33:00.009437Z"},{"reviewer":"Joann Bedillion","starRating":"FIVE","comment":"I have been going to Pearle for over 5 years. The staff is knowledgeable and courteous. I have recommended Pearle in Orland Park,IL to all my friends and family.Josephine was so helpful.","updateTime":"2026-04-20T22:18:44.095486Z"},{"reviewer":"Deborah Husband","starRating":"FIVE","updateTime":"2026-04-20T15:04:11.869181Z"},{"reviewer":"Fred Patterson","starRating":"FIVE","comment":"Great experience, friendly and very knowledgeable staff 5 star service the young lady that assisted me in selecting my glasses was fantastic! Thanks Nadine!","updateTime":"2026-04-18T03:50:43.480613Z"},{"reviewer":"Elaine Solis","starRating":"FIVE","comment":"Nadine does her job so well. Well, everyone there was great. And thorough. I understand all the good reviews now. A Great experience. Thank you all!!","updateTime":"2026-04-17T22:55:36.344086Z"},{"reviewer":"Kristie Burns","starRating":"FIVE","comment":"UPDATE: Nima is still the best!!! Definitely seek her out every single time! She's so patient with me and understanding and helpful! So glad she is right across the street!\n\nSwift and attentive. Very accommodating. I go in with scripts from my neuro ophthalmologist for different lenses for a brain injury. I never have a problem getting exactly what I need. Very professional and clean. Nima is the BEST!","updateTime":"2026-04-17T22:04:37.273166Z"},{"reviewer":"Vicky Tanulanond","starRating":"FIVE","comment":"The Orland Park Pearl Vision has an incredible staff and physicians. Starting with Jill , I believe who did my retina testing. She walked me through the whole process step by step. DrScheipel was also so incredibly professional and explained the retina imaging to me. Nadine completed my visit by ensuring that my eye glasses and lenses are measured accurately. I am very impressed with the service I received from beginning to end. I have recommended this Pearl Vision location to all of my families and friends.","updateTime":"2026-04-17T20:43:29.347389Z"}]