[{"reviewer":"Scott Keith","starRating":"FIVE","comment":"Amazing staff, very clean and friendly store. They have a lot of styles to chose from. The owner is sooo nice and friendly. The doctor is very smart and nice. I have been going here for 10 years and tell all my friends, best spot for contacts and glasses! Thanks Maggie!","updateTime":"2025-09-09T18:02:15.155914Z"},{"reviewer":"Lilly P.","starRating":"FIVE","comment":"Great staff but super long wait times for ordering either contacts. Everything else is incredible, but if I had known it would take close to a month, I would have just ordered elsewhere with my Rx.\n\nTypical wait times can be up to 3 weeks for contact lenses and two weeks for glasses.","updateTime":"2025-08-19T00:42:49.089717Z"},{"reviewer":"Erika Martinez","starRating":"FIVE","comment":"Eleazar and the entire Pearle Vision team were very kind to me. Eleazar was a great help in selecting my glasses. Thank you for making this so quick and efficient.","updateTime":"2025-08-09T18:41:27.084075Z"},{"reviewer":"F Streny","starRating":"FIVE","updateTime":"2025-07-11T17:58:42.050129Z"},{"reviewer":"carlos muro","starRating":"FIVE","comment":"I like Pearle Vision i love i.","updateTime":"2025-05-29T22:36:45.754873Z"},{"reviewer":"KAUKAB FATIMA","starRating":"ONE","updateTime":"2025-04-08T17:14:06.554640Z"},{"reviewer":"mike morgan","starRating":"FIVE","comment":"I've been using this location for the past 7+ years for my annual eye exam and to get my reading glass prescription updated. The staff & eye doctor at this location is always friendly, supportive and knowledgeable about my needs. I highly recommend this location if you are looking for eye care and affordable eyewear. They really excel at customer service. 5 stars","updateTime":"2025-03-16T19:43:48.982033Z"},{"reviewer":"Georgi Georgiev","starRating":"ONE","comment":"Rushed and incomplete doctor’s exam, left me waiting for lens remake with 2 extra months and almost $700 lost.\n\nAs I originally thought that all these optometrist are like fast food places were true. Eye exam and optometrist on every corner screams quantity, not quality and this location is no different. The eye exam is $90 which is much more expensive than other places down the road, but the good reviews prior, convinced me to give them a chance. Well, my $700 top of the line prescription lenses came after over a month of waiting and I couldn’t see, what a surprise.\nI went to another place right away and it seems that my short vision is 1.5 not 1.0 which if you didn’t know is a very, very big difference. The young guy that did that sloppy test also couldn’t read my name so he got my name wrong on my note, but hey he was chatty so, whatever.\nI called the manager and asked for refund of this sloppy exam, but all I got was an apology and an offer to go back for a free re-examination. You already lost my trust, I am not coming back even if you pay me.\n\nPeople, make sure wherever you go, the doctor is experienced and ask them to be thorough, so you don’t have to waste 3 months like I did.","updateTime":"2025-01-02T23:59:49.571613Z"},{"reviewer":"Dean Pipes","starRating":"FIVE","comment":"I had a prescription from a different provider and didn’t like how my vision seemed. When I went to Pearle in Palatine, I received great service, a perfect prescription, and had an overall excellent experience. I highly recommend them!","updateTime":"2024-12-16T20:56:03.190326Z"},{"reviewer":"Carol Vazirani","starRating":"FIVE","comment":"This is our family’s go-to place for all our eye care\nThe owners and their staff are exceptional people.\nSo grateful for all of them","updateTime":"2024-11-04T20:47:37.007879Z"},{"reviewer":"Jose Galeno","starRating":"FIVE","comment":"Excellent service, Eleazar was very helpful and knowledgeable.","updateTime":"2024-11-02T22:50:21.707741Z"},{"reviewer":"Jane Murillo","starRating":"FIVE","comment":"I know for a fact, that Pearl Vission ,has been around for, years yet I was yet to make an appointment for an eye exam, until two weeks ago. Well all I can say is l that I should’ve have kept it as my favorite place for my eye exams, and eye glasses! Thank you Pearl vision for a great experience!","updateTime":"2024-09-22T14:47:39.621531Z"},{"reviewer":"Kendra Ballardini","starRating":"FIVE","comment":"Great service from start to finish.","updateTime":"2024-07-28T21:34:17.268631Z"},{"reviewer":"Steve Fuller","starRating":"FIVE","comment":"Being in the service industry my entire career, when I run across an exceptional experience, I love to share it. My recent visit to Pearl Vision center in Palatine Illinois was such an experience.\n\nGoing in for routine eyecare was never so fun! Maggie, Julie and Marla were all terrific! From the moment I stepped foot inside, waiting ever so shortly, until they had finished with other customers, I witnessed fun, concerned and professional care to anyone they were waiting on. My glasses were fixed to perfection, instructions were given, with smiles and good nature all around!\n\nif you are ever in need of Eyecare, I would highly recommend Pearl vision center in Palatine Illinois not just for their wide selection and great service but they made it such an enjoyable experience. I’d like more! Thank you for making a routine stop more fun than it should be! Steve Fuller","updateTime":"2024-07-11T22:14:09.224774Z"},{"reviewer":"Nurbek Orozaliev","starRating":"FIVE","comment":"Very professional and friendly people. Dr. Saima Shahid and Eleazar made my visit very smooth. I highly recommend. Thank you guys!","updateTime":"2024-04-12T20:37:31.798599Z"},{"reviewer":"Oscar Rosado","starRating":"FIVE","comment":"Always a smooth and stress-free experience. My one stop for all of my eyewear needs.","updateTime":"2024-04-11T00:13:55.089680Z"},{"reviewer":"Yorddy Bailon","starRating":"FIVE","comment":"Amazing store. Very professional & charismatic. Thank you to Eleazar for making this fast & efficient. This was my first time getting an eye exam in 4+ years & my questions were answered. Definitely see myself returning for other products and check ups!!","updateTime":"2024-04-04T22:54:15.296828Z"},{"reviewer":"Teri Scallon","starRating":"FIVE","comment":"I have been going to this Palatine location for years. Staff here is unbelievably kind and fun to work with. It is always a positive experience.","updateTime":"2024-02-23T12:29:53.015365Z"},{"reviewer":"Pringle","starRating":"FIVE","comment":"Got such an adorable pair of glasses and amazing support from the staff along the way.","updateTime":"2024-02-03T23:19:27.285111Z"},{"reviewer":"Phil Padilla","starRating":"FIVE","comment":"Eleazar Lopez is simply the best","updateTime":"2023-12-30T15:50:38.875172Z"},{"reviewer":"Jeannie Grey","starRating":"FIVE","comment":"Dr. Shahid and the staff of Julie, Margaret & Victor are AMAZING! I'm sooo glad that I found them 5 years ago! They ALWAYS take care of me - weather it is picking out frames, figuring out what kind of lenses or just stopping in for an frame adjustment. This team can't be beat!","updateTime":"2023-12-05T13:43:43.608270Z"},{"reviewer":"Josh T","starRating":"FIVE","updateTime":"2023-12-02T18:52:29.880006Z"},{"reviewer":"Cesar Santana","starRating":"FIVE","updateTime":"2023-09-26T22:00:47.577030Z"},{"reviewer":"Michelle Johns","starRating":"FIVE","comment":"We have been going to Pearle Vision for for more than ten years. During this time we have had only exceptional service. Eleazar has been a great help through the years in helping select glasses and contacts for our family. Eleazar and the entire staff are kind and knowledgeable. Thanks to all of you at Pearle Vision!","updateTime":"2023-09-24T20:28:01.982570Z"},{"reviewer":"CK L","starRating":"FIVE","comment":"Have been going to this Pearle Vision for the past 5 years and always get excellent service and advice. Eleazar is awesome to work with.","updateTime":"2023-09-24T01:52:04.149548Z"},{"reviewer":"Aranxa Parra","starRating":"FIVE","comment":"(Translated by Google) Eleazar and the entire Pearle Vision team were very attentive and humble. Eleazar especially answered all my questions regarding what my insurance covered and was very patient throughout my entire experience. Highly recommend! Thank you Pearle Vision for an incredible first visit.\n\n(Original)\nEleazar y todo el equipo de Pearle Vision fueron muy atentos y humildes. Eleazar en especial contestó todas mis preguntas en relación a lo que cubría mi seguro y fue muy paciente a través de toda mi experiencia. Highly recommend! Thank you Pearle Vision for an incredible first visit.","updateTime":"2023-09-23T16:27:45.199933Z"},{"reviewer":"kaylie tucker","starRating":"FIVE","comment":"It was my first time here. Truly the best eye doctor I have ever been too. The staff here are all so nice and accommodating. Julie was nice enough to help me narrow down which glasses looked best on me. Dr. Shahid was very professional and polite. If you’re looking for a new eye doctor, go here!","updateTime":"2023-09-22T18:45:30.549154Z"},{"reviewer":"Barbara Weiss","starRating":"FIVE","comment":"I’ve been coming to this Pearle Vision for years. My entire family goes as well. Love the selection and the staff is great. Eleazar is very friendly and helpful and goes the extra mile with the care of your glasses.","updateTime":"2023-09-01T16:35:25.066586Z"},{"reviewer":"Yelena Kaminsky","starRating":"FIVE","comment":"THANK YOU so much, MAGGIE, for taking such a great care of me at 279 N. Northwest Hwy location. Kind, attentive, patient, and caring customer service professional like you are assets to the Pearl Vision company and should be treasured and\nacknowledged ;))\n\nWith gratitude,\nYelena Kaminsky","updateTime":"2023-08-25T15:14:01.124717Z"},{"reviewer":"Nordene Halloran","starRating":"FIVE","comment":"Eleazar was the first person I spoke with and he helped making my appointment, he was so friendly, helpful and kind. My appointment was with Dr Rose, he was amazing explained everything and was very knowledgeable ,patient and so friendly too. He was wonderful!! Eleazar then helped me with picking out my glasses he was very patient and took the time I wasn't rushed and he was knowledgeable and very helpful too. Amazing place I'm so glad I chose to go there for my eye care. Look no further choose them!!! I give them more then 5 STARS!!! AMAZING!!!!","updateTime":"2023-04-28T14:07:13.212307Z"},{"reviewer":"Marcia Hendrickson","starRating":"FIVE","updateTime":"2023-03-28T01:31:46.376114Z"},{"reviewer":"Patricia Zuniga","starRating":"FIVE","comment":"Very professional staff, thank you!","updateTime":"2023-03-21T23:20:45.159705Z"},{"reviewer":"S C","starRating":"ONE","updateTime":"2023-03-15T13:19:01.986220Z"},{"reviewer":"Nancy Kamka","starRating":"FIVE","comment":"I've been going to Pearle Vision in Palatine for many years. The staff is always very friendly and answer all of my questions. They were also very accommodating when I made a mistake and showed up for my appointment a week early! After a house fire destroyed everything, including killing my 4 cats, I spent 3 weeks in the hospital recovering from carbon monoxide poisoning, and almost died. In my confusion upon waking up from being intubated, I accidentally thought my appointment was earlier than scheduled. Eleazar was great! He made sure the eye doctor could accommodate me in light of the tragedy. He got my glasses and contacts ordered to replace the ones I lost in the fire. I would recommend Eleazar and Pearle Vision Palatine to anyone who asks! That's why they continue to be my eye wear professionals of choice.","updateTime":"2022-12-15T17:17:57.608113Z"},{"reviewer":"Beth Drummond","starRating":"FIVE","comment":"Our whole family goes there. Always been great and I always leave with a smile.","updateTime":"2022-11-23T23:33:01.174962Z"},{"reviewer":"Becky Boorman","starRating":"FIVE","comment":"Very efficient and friendly staff. Full exam and contacts ordered in a half hour time. Al staff were very pleasant and doctor was kind and took time with me to explain things well.","updateTime":"2022-11-21T00:59:54.064505Z"},{"reviewer":"V Lynn (V Lynn)","starRating":"FIVE","comment":"The ladies at the front desk are amazing! Always so friendly!","updateTime":"2022-10-26T21:42:16.604413Z"},{"reviewer":"anna maria chamberlain","starRating":"FOUR","comment":"The people who work there are amazing and so helpful from Julie and Maggie to the young man. My problem was the doctor. Last time I was there 3 years ago she was not very good and my prescription was horrible couldnn't see out of them. I did go elsewhere but i miss the care of Julie and Maggie and the young man so i'm hoping there's a different doctor and l'm going to try again.","updateTime":"2022-07-25T16:16:24.806700Z"},{"reviewer":"Stephen Roubik","starRating":"FIVE","comment":"My wife and I have been using the Pearl Vision in Palatine, IL for many years. They have a broad selection of frames so there is always something terrific to choose. The team is very friendly and efficient. Always greeted with a smile.","updateTime":"2022-05-06T00:19:05.810892Z"},{"reviewer":"Laura Fields","starRating":"FIVE","comment":"Love this place!!! Great people and smiling, very helpful!!! Doctor is awesome and thorough in exam!!!","updateTime":"2022-01-12T10:02:48.380259Z"},{"reviewer":"Mike Mc","starRating":"FIVE","comment":"Great experience. EXTREMELY knowledgeable gentleman who takes care of all the insurance and administrative processes. My family saves a ton through his expertise and we will always come back due to his superior service. I only wish I remembered his name!","updateTime":"2021-07-28T00:44:42.117681Z"},{"reviewer":"Tim Rooney","starRating":"FIVE","comment":"Alizar at the Palatine Pearle Vision store did a great job, this was the second time I worked with him and I’d highly recommend him to anyone who needs glasses. He’s very helpful and was willing to go the extra mile to make sure I was happy with my purchase.","updateTime":"2021-05-25T02:35:30.998349Z"},{"reviewer":"Michael Van de Cotte","starRating":"FIVE","comment":"Super friendly staff, great availability for annual eye exam appointment, help me with receipts for HSA reimbursements. This time I even was able to have my contact lens order shipped directly to me. Very convenient","updateTime":"2021-04-28T22:14:14.527959Z"},{"reviewer":"Mark Deanmyrda","starRating":"FIVE","comment":"Can't expect this level of service as typical (although I'm sure they would try!) - but I broke my frames and they managed to put my lenses in a new pair of frames THAT SAME DAY (instead of the typical 7 to 10 days). How cool is THAT! Beyond grateful...","updateTime":"2021-04-16T23:51:48.085646Z"},{"reviewer":"Chris Navarrete","starRating":"FIVE","comment":"awesome place must go","updateTime":"2021-03-26T12:40:21.433892Z"},{"reviewer":"Nicholas Tenekedes","starRating":"FIVE","comment":"I highly recommend this Pearle Vision. The staff is super friendly and knowledgeable and they always have a top notch selection of glasses. Great all around experience.","updateTime":"2021-03-06T23:34:44.306746Z"},{"reviewer":"Nancy Stepuszek","starRating":"FIVE","comment":"I am blown away at the exceptional quality of customer service the front staff of this office provides. Maggie and Julie were absolutely outstanding! As a busy working mom, I rarely take the time to send reviews. I had to make the time to send this.\n\nFrom the moment I entered the office, to the (short!) time it took for my glasses to be ready, the staff was consistently friendly, knowledgeable and professional. Pearl Vision is very lucky to have them as employees. Keep up the good work....you’re efforts are appreciated and highly recommended!","updateTime":"2021-03-02T20:23:19.071977Z"},{"reviewer":"Martin Carney","starRating":"FIVE","comment":"I had a great experience again getting my eye exam and picking out new glasses. I would recommend this Peal Vision to everyone wonderful service and fantastic people to help you.","updateTime":"2021-02-06T20:19:07.264836Z"},{"reviewer":"Mehrina Nazmi","starRating":"FIVE","comment":"I had an amazing experience in Pearl Vision, Palatine. All the staff members are friendly, helpful and they know well what they are doing. This is the first time I went to this place and I am hoping to visit them for my next annual vision check. I was having headache from the new glasses. I revisited the doctor and she adjusted the power and provided me new lenses. The process was smooth and I was not charged a dime for the second time adjustment. I also went for my glass temple adjustment and the guy fixed it efficiently. They don’t have much collection of glasses but their customer service is outstanding.","updateTime":"2021-01-29T20:52:11.173081Z"},{"reviewer":"Tracy Bonnell","starRating":"FIVE","updateTime":"2020-12-21T22:53:11.484491Z"}]
