[{"reviewer":"Juveria Saleha","starRating":"TWO","comment":"I ordered Vogue prescription sunglasses from this optical store and, unfortunately, the size has been an issue from day one. They look and feel more like a size L. I wear a hijab, and at first I managed, so I didn’t notice the problem right away. But now, especially when I wear a looser hijab, the sunglasses slip off very easily—even while driving.\n\nIt feels like I was handed a product that wasn’t the right fit, which is disappointing.\n\nI don’t understand why the store handed over the wrong size, especially when proper fitting is so important for sunglasses. It’s frustrating because the product doesn’t fit well at all, and I’ve become increasingly dissatisfied with it over time. I expected better attention to detail when selecting the right size for customers.\n\nAside from this sizing issue, everything else about the store and service was good.","updateTime":"2025-12-03T13:30:39.552273Z"},{"reviewer":"Lynda Walsh","starRating":"FIVE","comment":"Very easy low pressure sales. Also, the staff has a good eye and helping to decide which pair to purchase","updateTime":"2025-11-05T23:58:10.336631Z"},{"reviewer":"Isabella Mac","starRating":"FIVE","comment":"1000/10 service. Lisa greeted me when I walked in and helped me pick out new glasses. She went above and beyond by checking my insurance coverage, helping me choose glasses that fit my face, and making sure I got the best deal possible! Will definitely come back and would recommend this place to others.","updateTime":"2025-09-20T18:46:58.208588Z"},{"reviewer":"John Walsh","starRating":"FIVE","comment":"I had a good experience here. I paid $480 for a pair of computer glasses with anti-glare, since I get really bad eyestrain working on computers. One of the doctors marked where my pupils were right on my glasses and we talked about causes of eyestrain for about 15 minutes. He understood that video editing (Which is what I do) is a strain on the eyes, since he produces music. I also had to adjust the nose-piece so my pupils were looking right through the center of the lens, so remember to do that. Im glad I got these glasses because it is a huge step in eliminating my eye strain problem.","updateTime":"2025-08-03T17:29:11.288076Z"},{"reviewer":"Colleen Eastman","starRating":"FIVE","comment":"You have awesome eye glass cases. I dropped my eyeglasses on the ground and my friend drove over them by accident and they didn't break. You guys are great.","updateTime":"2025-06-04T15:44:17.040934Z"},{"reviewer":"Scott Arzu","starRating":"FIVE","updateTime":"2025-02-21T19:34:16.651386Z"},{"reviewer":"Melissa Crowley","starRating":"FIVE","comment":"Such Queens 🖤","updateTime":"2025-01-14T21:14:33.178309Z"},{"reviewer":"Carla Vega","starRating":"FIVE","comment":"Amazing staff, they made whole process very comfortable. Stephanie went out of her way to make sure I was having a good experience!","updateTime":"2024-12-15T14:18:27.815101Z"},{"reviewer":"Beth Caldwell","starRating":"FIVE","comment":"Have a new pair of glasses from somewhere else and they were too tight. Stopped in and they adjusted them and they're much more comfortable now.","updateTime":"2024-09-06T18:10:37.907642Z"},{"reviewer":"Ellen Smith","starRating":"ONE","comment":"Several years ago, I brought my child in with migraines. They claimed she needed glasses. We brought her the most expensive pair. My child refused to wear them. My child got dizzy. We got a second opinion yesterday. THE CHILD NEVER NEEDED GLASSES! There is no care! Only for profit!","updateTime":"2024-08-29T09:29:10.062050Z"},{"reviewer":"Tina Beal","starRating":"ONE","comment":"I just want to thank all of the ladies at pearl vision form the receptionist to the doctors. I have 2 puppies that destroyed the only pair of glasses I have. The ladies at pearl vision had me in and out out of there with new glasses in an hour. Thank you so much for all your help.","updateTime":"2024-07-08T20:51:56.012230Z"},{"reviewer":"Craig McDade","starRating":"THREE","comment":"No doctor on site. Fully virtual exam. Tech disruptions. Should have been disclosed when scheduling the appointment. Friendly staff.","updateTime":"2024-04-04T11:13:28.827366Z"},{"reviewer":"Ky Johnson","starRating":"FIVE","comment":"Can't say enough about this location. After being treated badly by a competitor I talked with Don who was able to educate and inform me about what my actual options were in regards to prescription sunglasses. As a result I'm able to get the glasses I want with a pair of sunglasses I was previously told would never work! The price came in under their competitor by 200 dollars! Great selection with a knowledgeable staff. Give them a try!","updateTime":"2024-03-01T20:02:15.624786Z"},{"reviewer":"Paulette Gagnon","starRating":"FIVE","comment":"Excellent Service!! Professional staff and very knowledgeable.","updateTime":"2023-11-28T03:33:23.567144Z"},{"reviewer":"Eliane Zerefos","starRating":"ONE","comment":"Poor costumer service.","updateTime":"2023-11-07T19:02:07.937854Z"},{"reviewer":"Jumar Georges","starRating":"FIVE","comment":"Devon helped me tighten my glasses without no hesitation! Book now!","updateTime":"2023-08-05T18:17:11.922742Z"},{"reviewer":"Cindy Morin","starRating":"FIVE","comment":"I worked with Cheryl D today and she was excellent! She really knows her stuff and has great recommendations. I would absolutely recommend this office and work with Cheryl. You will not be disappointed.","updateTime":"2023-07-21T20:17:07.360534Z"},{"reviewer":"rteufeljr","starRating":"FIVE","updateTime":"2023-07-20T15:40:05.216115Z"},{"reviewer":"New England Real Estate","starRating":"THREE","comment":"The eye doctor at this location sucks, but the people who make the glasses are awesome.","updateTime":"2023-06-15T19:24:58.572295Z"},{"reviewer":"Bernie","starRating":"FIVE","comment":"Cheryl was amazing. Helped me hold at least 20 pairs of glasses till i found the one I wanted. She was easy to talk to and honest if she didn’t like a pair on me or loved a pair. The other three girls that were there joined a few times with their thoughts too. Just perfect.","updateTime":"2023-05-24T12:58:47.656152Z"},{"reviewer":"Zachary Hill","starRating":"FIVE","comment":"Just wanted to say as soon as I walked into the door they made me feel comfortable (as it should be). Staff here is super nice and friendly and will do anything in their power to make sure you leave with a smile on your face ! Thank you to all staff at Pearl vision : )","updateTime":"2023-05-18T21:48:05.169533Z"},{"reviewer":"Judy Erlichman","starRating":"FOUR","comment":"Cheryl was very courteous, friendly & helpful. However, Pearle Vision no longer accepts my vision insurance so I ended up getting my services elsewhere. I was disappointed as I have been going to Pearle Vision for many years.","updateTime":"2023-05-09T16:14:01.154107Z"},{"reviewer":"Va barros","starRating":"ONE","comment":"10/10 would not recommend. I scheduled my eye exam a month prior to the appointment just for me to call them to confirm, for them to tell me that they never scheduled my appointment, and they were no help on the phone with scheduling me a new one.","updateTime":"2023-05-03T13:31:44.358854Z"},{"reviewer":"william trowbridge","starRating":"FIVE","comment":"Cheryl is the nicest most pleasant person I've dealt with in a long time. I switched insurance so I can't go here anymore but she still helped me as if I were her customer. I'm considering paying out of pocket because you get what you pay for. They have great frames here too","updateTime":"2023-04-12T02:01:20.193415Z"},{"reviewer":"Nita Frank","starRating":"FIVE","updateTime":"2023-04-10T19:06:21.822170Z"},{"reviewer":"Camie G","starRating":"FIVE","comment":"Love it here Stephanie and Lisa are great over there very informative you can tell the goal for them is to make your life easier and it’s genuine their super honest with how they feel about the style of your glasses and they recommend styles perfect for your face !!! Love it !","updateTime":"2023-03-18T06:10:27.946536Z"},{"reviewer":"Lucia","starRating":"FIVE","comment":"Been going here for so many years and every single time I go there, they have been so sweet and very helpful!","updateTime":"2023-03-11T22:19:46.808983Z"},{"reviewer":"Lilly Pierro","starRating":"FIVE","comment":"I went in to get an eye exam and a new prescription for glasses. Lisa C.S helped me with picking out the right set of frames, and she was so super friendly and nice the whole visit.","updateTime":"2023-02-22T20:02:54.198268Z"},{"reviewer":"Marcus Flame","starRating":"FIVE","comment":"So I brought my mother for her eye exam, since she need someone to translate for her, i came along. In this past they did good me because that the time I was nervous because I never image me wearing glasses, but it was so bad and I enjoyed having better eyesight, even though glasses can be annoying in the rain and snow. Recently they found my mother had cataracts, As sad is its I was very grateful they let me in to help her translate, their very informative and caring for their patients. If anyone looking to take an eye exam, go HERE besides their located near restaurants to get something tasty when the day is done.","updateTime":"2023-02-15T00:44:32.986332Z"},{"reviewer":"Joseph Le","starRating":"FIVE","comment":"I haven’t been to this location in about 16 years and want to say that I came back out of loyalty and experience. Lisa was amazing and she got me what I needed! Will definitely come back for more!","updateTime":"2023-02-08T22:27:40.830049Z"},{"reviewer":"Nettas world","starRating":"FIVE","comment":"Ana the receptionist is amazing, Cheryl and hope were wonderful as well, I met Lisa's smiling face as soon as I walked in. What a wonderful establishment.","updateTime":"2023-02-03T19:59:26.906968Z"},{"reviewer":"Stefanie Ballesteros","starRating":"FIVE","comment":"I loved the way i was treated at this place. Stephanie was amazing (knowledgeable and PATIENT). Ana and The staff were all super nice and helpful.","updateTime":"2023-01-22T16:48:21.926756Z"},{"reviewer":"ethel Daniel","starRating":"FIVE","comment":"Cheryl Decambra at Pearle Vision at Westgate Brockton provided exceptional service. I’ve been coming here for years and my recent experience of picking up lenses for myself, and my son has been exceptional. I was told that our lenses would be available in an hour, Cheryl understood how critical it was for us to have our lenses and made it happen. Their team and customer service delivery has been consistent and reliable. “ I can see clearly now.”","updateTime":"2023-01-14T15:27:24.242442Z"},{"reviewer":"Dayana Velarde","starRating":"ONE","comment":"I had an appointment and when I arrived they told me that I had already missed it (I arrived 15 minutes early) because I did not reply to a message they sent me, which seems out of place to me because I already had an appointment and because of my work I did not have the time to answer that message, nothing recommended!","updateTime":"2023-01-11T20:44:32.465374Z"},{"reviewer":"Luis Velarde","starRating":"ONE","comment":"Bad experience. No recommended.","updateTime":"2023-01-11T20:36:44.647717Z"},{"reviewer":"Kevin Cashmir","starRating":"FIVE","comment":"Great place and great customer service,","updateTime":"2023-01-07T17:07:46.987124Z"},{"reviewer":"Kelliann O'Flanagan","starRating":"FIVE","comment":"The ladies at Pearle are so very kind and friendly I highly recommend them!","updateTime":"2022-12-22T10:50:48.481406Z"},{"reviewer":"Beth Hayes","starRating":"FIVE","comment":"I have been going to Pearle Vision in Brockton, MA, for a long time. Along the way, I met Lisa who has been helping me for many years. She always greets me with a smile, patiently searches for the best frame, helps me with adjustments, and gives me superlative service overall. I highly recommend Lisa and this Pearle Vision store to everyone. There is no reason to go anywhere else. 😊","updateTime":"2022-12-15T19:09:54.177522Z"},{"reviewer":"rhonda correia","starRating":"FIVE","comment":"I cannot say enough about this location and the staff. Lisa Connell went above and beyond my expectations regarding my frames...the recommendation of what is needed and my overall experience. I would and do recommend this pearl vision location to anyone looking to purchase frames. Thank you!!!","updateTime":"2022-12-13T22:53:05.253902Z"},{"reviewer":"Ashley Lima","starRating":"FIVE","comment":"The service here is always easy and quick. They have great deals and the staff is nice and super helpful.","updateTime":"2022-12-09T16:47:30.953526Z"},{"reviewer":"Jennifer Dieujuste","starRating":"FIVE","comment":"Had such an great experience getting glasses for my son. I wasn't sure if I had insurance but Lisa looked it up for me and told me exactly what my insurance covered. she was sooo patient and kind. for having three active kids in the store that likes to touch they were all very patient and understanding. The glasses were also available before lunch the next day and we got there after 4:30 the night before. Would recommend her to anyone especially with kids.","updateTime":"2022-12-08T20:12:32.599828Z"},{"reviewer":"mauro Dos reis","starRating":"FIVE","comment":"Best experience, very nice and very helpful , awesome help","updateTime":"2022-12-07T17:05:06.581715Z"},{"reviewer":"Eddy P","starRating":"FIVE","comment":"amazing staff great service. 10/10. Cheryl is very knowledgeable and helpful. Will be returning for my next exam!","updateTime":"2022-11-24T14:21:01.405124Z"},{"reviewer":"Ronni Marshak","starRating":"FIVE","comment":"Broke the frames on my (very necessary) prescription reading glasses that I got at Pearle in Brockton. Frames couldn't be fixed, so I was going to have to order a new pair and not be able to read until they were ready. Don Thomas at Pearle then went to work trying to find another frame in stock that would fit my lenses, which were fine. He managed to find a pair and in 10 minutes, he had outfitted them with my lenses. So not only did he save me money (only had to pay for frames, not for new lenses), but I walked out able to read, saving me a week of frustration! Thank you Don and all the other folk there who helped him help me!","updateTime":"2022-10-10T13:50:43.824507Z"},{"reviewer":"Jackie Monteiro","starRating":"FIVE","comment":"I had an excellent experience. everyone was very professional and friendly. I ordered my prescription glass and got it less than a week","updateTime":"2022-09-23T14:45:49.406449Z"},{"reviewer":"Wedge Antilles","starRating":"FIVE","comment":"Got me my new glasses super quick, highly recommend!","updateTime":"2022-08-29T20:00:12.128488Z"},{"reviewer":"Evelyn Rue","starRating":"FIVE","comment":"Pearls Vision has been the best! I’ve been to other vision places but none of them compare to Pearle Vision. Customer service is AMAZING! They don’t rush you and they make you feel like you are the only customer in the store! Exceptional service! I highly recommend!","updateTime":"2022-08-11T16:52:27.742036Z"},{"reviewer":"Vincent Renzi","starRating":"FIVE","comment":"My recent visit on 8/3/22 went extremely well. I had the pleasure of meeting representative Devon Cabral who was very proffesional & helped me through the process for new glasses. Expecting to receive them in about 7 days but they were ready the next day 8/4.\nSuperb service. Will place new order for sunglasses next month.","updateTime":"2022-08-05T14:27:47.490577Z"},{"reviewer":"Fred salazar","starRating":"FIVE","updateTime":"2022-07-19T18:26:29.839720Z"},{"reviewer":"David LaCouture","starRating":"ONE","comment":"Just a deplorable experience with Pearle Vision at Westgate Mall. I purchased inexpensive frames and lenses for about $150 a while back and 2 days later they needed adjustment as they didn’t sit straight on my face. I brought them back and the person “adjusted” them but then said they adjusted them as much as I could because i didn’t buy insurance. They were still crooked when I left, just a ridiculously horrible experience. In 2 days? If I had known how awful this company is I would’ve never come here to begin with. Well I’ve now just spoken with the manager at Westgate Pearle Vision Pam, and after telling me it’s my fault because I bought “budget” glasses there’s nothing she can do, but maybe I should come in the next time she’s working to see “if there’s anything she can do”, then she hung up on me. Horrible experience all around and I’ll spend my money elsewhere in the future. This entire operation ought to be ashamed of themselves, and it’s truly shocking they’re even still in business","updateTime":"2022-06-27T19:20:07.084952Z"}]