[{"reviewer":"hello there","starRating":"FIVE","comment":"I am a long-time patient of Dr. Wu, who used to be in Brookline and is now here at this store. She is absolutely amazing. She took exceptional care to analyze and discuss the options (which in my case is complicated), gave excellent tips on maintaining eye health, and is just such a down-to-earth, intelligent and caring person. I feel very lucky to have her as my eye doctor! And the store was fine- everyone was pleasant and informative in setting up my appt.","updateTime":"2025-11-09T04:15:47.657547Z"},{"reviewer":"Laura Fernandes","starRating":"ONE","comment":"Using the bathroom in the store (At Home) was not an option due to my dad being 94 years old and not being able to walk long distances. These people are heartless and lack compassion. and should be out of business. Stay away from this store and go to another Eye place all together.","updateTime":"2025-10-11T17:42:38.363240Z"},{"reviewer":"S M","starRating":"ONE","comment":"1 based on reviews and my brief experience.\nI just went there to ask a simple question and yes! I immediately sensed the bad vibe, poor customer service and unprofessionalism, from both of them.\nI've worked in an optical for years... I can tell right away what's going in there...","updateTime":"2025-10-11T17:38:49.890202Z"},{"reviewer":"Adam Jandl","starRating":"ONE","comment":"Absolutely horrible people. Refused to help us because our kids were previously in foster care and they didn't want to bother with the insurance.\n\nThe response by the business posted below is a lie. They did not offer to help with our new order they were only willing to fulfill the old order which they are required to do. Instead of lying, it would have been preferred for the merchant to say that they no longer take Mass Health.","updateTime":"2025-05-10T19:29:31.785125Z"},{"reviewer":"Big Pilot","starRating":"ONE","comment":"EXTREMELY UNPROFESSIONAL. BEST TO GO TO WALMART OR BJS IF YOURE IN A BIND. THE DOCTOR NO SHOWED. THE LADY ATTENDING ME WAS BLAMING ME FOR COMING 15 MINS EARLY AS IF THE WEBSITE CLEARLY SAYS TO DO SO. I WAS RESPECTFUL SHE TALKED DOWN TO ME AS IF MY BUSINESS DIDNT MATTER.","updateTime":"2025-04-26T12:24:30.043497Z"},{"reviewer":"Ross Sanger","starRating":"FIVE","comment":"Very happy with every interaction with this shop. Had an easy time scheduling an eye exam, all was simple and flexible. Eye exam itself was thorough and delivered me an accurate prescription and great sense of my health and what works best.\n\nFrom there I used Romeo to select glasses. He was patient and gave great advice on what would look best / work with my lenses. He made clear options for what will be comfortable and suit my needs. We even picked out prescription sunglasses!\n\nEasy process look my best and see clearly. My highest praises.","updateTime":"2025-04-20T21:58:43.415873Z"},{"reviewer":"Maria S","starRating":"FIVE","comment":"Wow this Pearl Vision is amazing!! Ordered my glasses and sunglasses for my son. Great team!! 🙌","updateTime":"2025-03-30T02:44:35.332142Z"},{"reviewer":"B Potter","starRating":"ONE","comment":"This place is a scam. The phone number isn’t in service for you to call and the website lists in network for VSP. But when I showed up for my appointment I was told the doctor I was scheduled with for my contact lens exam is out of network. Avoid this place.","updateTime":"2025-01-23T17:59:32.265452Z"},{"reviewer":"Karen Morson","starRating":"FIVE","comment":"At pearle vision the person working there named Romeo helped my daughter Diamond 100% Diamond last minute needed her eyes to be checked. He was able to make appointment for her. She also needed glasses because my daughter was traveling back to school to law school and she reads a lot for school. At the time I did not have the money to buy her glass I had to borrow the money and Romeo made sure she received the glass and he add the glare to her glass with no additional cost because I did not have the extra money. She received her glasses the same day because she was taking a flight the same day back to school. The doctor was able to see she might have glaucoma, the doctor gave me some information to share with her primary care doctor. we received 100% percent care from the doctor and Romeo thank you Romeo and was so kind to us","updateTime":"2025-01-15T20:15:44.326429Z"},{"reviewer":"Chandy","starRating":"ONE","comment":"The doctor was lovely , The lady at the front desk (Daycia) was very rude and unprofessional, at checkout she rushed me when choosing frames , when I chose she was about to give me one off the display so I asked for a new one and she said “ we sell and replace them daily) I told her if I’m paying this much money I should get a new one , she then rolled her eyes and looked for the new pairs in the storage, when she finds it she tosses it on the table aggressively I say “is everything ok? “ she she ignores , then after I pay she says I can’t have my doctor note or prescription until she’s done , I already paid so this made me feel like not good, then she forgets to give me my prescription and chases me down and when come back she says “close the door” because it’s cold, very rude I will tell everyone not to come here .plus I was overcharged , she just handed me a cloth for my glasses , no packaging nothing it could of been used and hands me an ugly green case for my glasses, didn’t give me a choice at all, very nasty attitude","updateTime":"2025-01-09T19:52:47.824983Z"},{"reviewer":"Kevin DeLeonardo","starRating":"ONE","comment":"Broke HIPAA by having me sign - ironically of all things - a HIPAA \"waiver form\" which didn't include the actual terms and patient rights, but DID include a list of names and dates of OTHER PATIENTS all just on a plain sheet of paper...I was the last patient on the page but it probably contained 10-20 other patient names and visit dates. Front staff refused to investigate nor correct their visit charge of $75 when my eyemed benefits clearly stated it was a $20 copay. Even with my vision insurance reimbursement, the inflated cost of the frames and lenses was way more expensive than going to basically any other out of network store to get my glasses...Doctor didn't even introduce herself upon starting the visit. And refused to dilate my eyes, which SHOULD be a routinely offered outpatient service. The excuse was flimsy, with front staff saying \"most people just don't have a ride.\" I purposefully had a ride so I could get them dilated, and they still refused. They offered to refer me to a specialist, which would've been completely unnecessary if I had gone to a competent office instead.","updateTime":"2024-12-28T15:18:57.652112Z"},{"reviewer":"Barbara Murphy","starRating":"FIVE","comment":"Wonderful people ! Absolute great service every time ! Highly recommend !","updateTime":"2024-12-17T16:46:29.431652Z"},{"reviewer":"Qussay Kareem","starRating":"ONE","comment":"If you wont to get scammed feel free to walk in to this location starting with the eye Dr who looks like coming from the middle ages put me in wrong grade headache for more than 5 days to adjust the glasses then get replaced with other ones cost less and they let me pay full price. eventually I checked with other eye Dr I don’t need the glass as prescribed . They are way behind to be recommended to anyone .","updateTime":"2024-11-26T08:54:02.097781Z"},{"reviewer":"Mara Baracho","starRating":"ONE","comment":"I will not go back here. The doctor was into my personal business, and she criticized me… very disrespectful of her!!! Also asking me questions that have nothing to do with the eyes…","updateTime":"2024-10-26T02:38:17.969157Z"},{"reviewer":"Marisa Campanella","starRating":"FIVE","comment":"Pearl Vision Dedham, Ma is very knowledgable and helpful especially Romeo!\nVery patient and honest. I recommend this store!","updateTime":"2024-05-19T20:56:17.431347Z"},{"reviewer":"maria giannarika","starRating":"FIVE","comment":"Romeo and all the woman at Peal Vision are wonderful people. I went here with my 3 year old today and they were so patient and extremely kind. I can see again! They have helped my family for decades now 😌 Thankyou Pearl Vision !","updateTime":"2024-05-18T17:35:31.563245Z"},{"reviewer":"Tyhisha Owens","starRating":"FIVE","comment":"Remeo was good!","updateTime":"2024-05-10T19:39:01.728137Z"},{"reviewer":"omar perez","starRating":"FIVE","comment":"Romeo was a huge help as well as Dr. Wu. They were very fast, polite, and efficient with their work. I was able to go in for an eye exam and left with new glasses in less than 30 minutes. Highly recommend working with them!","updateTime":"2024-04-18T21:14:51.460494Z"},{"reviewer":"Glynis Skinner","starRating":"FIVE","comment":"This is my go-to place for glasses!!!\nThey are phenomenal, and the eyeglass selection can't be beat. What makes this particular location in Dedham stand out is the superior customer service they provide. They are warm and inviting, they don't rush you out the door, and most importantly, they listen. If you are in need of stylish glasses, the top of the line brands, and people that pay attention, Pearle Vision in Dedham is definitely your place!","updateTime":"2024-03-31T13:41:53.191495Z"},{"reviewer":"Mary Marcelonis","starRating":"FIVE","comment":"I highly recommend the professional expertise, quality, selection, honesty, care and kindness. Conviently located by T.J.Maxx and Old Navy plenty of parking and near the MBTA bus service, handicap access. I especially love the new spring collection!!","updateTime":"2024-03-05T14:43:16.028302Z"},{"reviewer":"Joyce Nicole Petil","starRating":"ONE","comment":"IF I COULD GIVE ZERO I WOULD. THE CUSTOMER SERVICE IS SO BAD, THEY ARE SO RUDE ESPECIALLY THE GUY WHO WORK IN THE DESK. I CALLED FEW DAYS AGO AND THE LADY SAID THAT SHE WOULD GIVE ME THE RECORD OF MY PRESCRIPTION AND CALL AGAIN BECAUSE MY DOCTOR WAS NOT THERE. I CALLED TODAY AND TRY THEM TO GET MY PRESCRIPTION RECORD SO THAT I CAN BUY MY GLASSES ON DIFFERENT STORE AND THE GUY WAS SO RUDE AND SAID I HAVE TO GO TO THE STORE AND THEY WILL NOT TELL ME ON THE PHONE AND JUST HANG UP ON ME. I TRIED TO CALL THEM AGAIN AND THEY WOULD PICK UP BUT THEY WILL LEAVE IT HANGING IN THERE AND PUT MUSIC ON EVEN THOUGH I KNOW THAT THEY ARE IN THERE!!!! NEVER COME HERE. THEY JUST WANT YOU TO BUY THE GLASSES AND ITS EVEN EXPENSIVE.","updateTime":"2024-02-22T15:42:21.868163Z"},{"reviewer":"Emily Taylor","starRating":"FIVE","comment":"The Dedham Pearle Vision is amazing! Romeo helped me pick out the best glasses, did all of the insurance stuff and made it super easy! They have a great selection of all kinds of brands! Oh and the best part was that I got my glasses the next day! If you need eyeglasses of any kind in any price range, this is where you should go!","updateTime":"2023-11-17T15:59:41.780498Z"},{"reviewer":"HUSTLEZ MUZIK","starRating":"ONE","comment":"THIS PLACE IS A TOTAL SCAM!!! DO NOT GO HERE!!! THEY CHARGE FOR THINGS ON YOUR GLASSES AND WILL NOT PUT IT ON. THEY WILL GIVE YOU THE WRONG PRESCRIPTION FOR UR GLASSES AND CONTACTS AND WILL MESS UP YOUR EYES!!! BEWARE!!! AND THE CUSTOMER SERVICE IS TERRIBLE!!! WHEN R U GONNA REPLACE THE RUDE LADY THAT ANSWERS THE PHONES. EVERYONE COMPLAINS ABOUT HER. U REALLY DONT CARE ABOUT PPL ONLY MONEY. CAN U JUST CLOSE SO ANOTHER BUSINESS CAN TAKE OVER.","updateTime":"2023-10-05T20:30:11.832204Z"},{"reviewer":"Diana Nikulina","starRating":"FIVE","comment":"Very helpful staff and great selection of eye wear","updateTime":"2023-09-18T21:58:16.216533Z"},{"reviewer":"Hannah Brooks","starRating":"FIVE","comment":"First time at Pearle Vision! Really great experience - even before the visit, there was amazing customer service with the receptionists.\nI needed to get frames as well, and by the time I completed my exam, the people at reception already knew my benefits from my insurance for lenses and frames! They helped me select frames and gave minor fashion opinions when I asked!! Not to mention, these frames were done in only a couple hours & I was able to come back by the end of the day and walk out seeing.","updateTime":"2023-09-09T22:24:42.736852Z"},{"reviewer":"Nikiema Marshall","starRating":"ONE","comment":"Very unprofessional establishment. I made an eye appointment for an exam online. Received a confirmation of the day and time of my appointment. I showed up the day of (an hour early) and was told there wasn't a doctor scheduled for visits that day. After showing the receptionist (whom was just rude and nasty) my confirmation, they stated I didn't answer their call a few days earlier, and that that was the \"real\" confirmation. I ended up rescheduling for the next week. Upon listening to my voicemails the next day, I received a very unprofessional message stating that I missed my appointment, and that they would appreciate if I would have called and let them know. I immediately called back only to be met with a very RUDE person (same person that left the message). Her tone and delivery was extremely disgusting. I even asked why she appeared so hostile. I asked to speak to the manager and was informed that it was too busy for that. Horrible service. I ended up canceling my appointment and will go to another location.","updateTime":"2023-08-23T16:16:05.704048Z"},{"reviewer":"Gabriel Twohig","starRating":"FIVE","comment":"Came for new glasses. Great and fast service.","updateTime":"2023-07-10T19:16:22.458091Z"},{"reviewer":"Henry Ragin","starRating":"FIVE","comment":"Fantastic experience. Very helpful, good prices. Took the time to work with me to resolve my problem. I had been at Lens Crafters the other day and the experience there was terrible- I felt like they didn't want my business. Pearle was the exact opposite.","updateTime":"2023-06-19T14:55:18.407442Z"},{"reviewer":"Cheryl Varela","starRating":"ONE","comment":"The eye exam and the doctor was good. But the customer service is bad. They are franchise and they will claim most of the offers with perle vision is not applicable for them. Even coupon which is given by your vision plan.\n\nI would suggest to ask for the written estimate before committing in buying here for you to really see how much it cost and see how munch they wiill charge. The make assistant made it sound like they are giving you a discount on top of your vision plan but the mooment you read tge detailed receipt they haven’t given you any discount at all. I I would not suggest going here and regret purchasing here.bad customer service.","updateTime":"2023-06-02T09:51:03.141579Z"},{"reviewer":"Abraham Imonifegwo","starRating":"FIVE","updateTime":"2023-05-30T14:48:57.637044Z"},{"reviewer":"Miche Brutus","starRating":"FIVE","comment":"Great place to get your glasses. Excellent customer service.","updateTime":"2023-05-20T19:35:03.261131Z"},{"reviewer":"Matthew Manzi","starRating":"FIVE","comment":"Always happy with the service, thank you!","updateTime":"2023-04-29T20:54:35.399660Z"},{"reviewer":"Nikki D.","starRating":"FIVE","comment":"We came in today hoping to get the very old frames on my husband’s glasses replaced and they were able to find a beautiful frame that was even better than the original and get it done for a great price! They were so friendly and helped us out greatly! Thanks guys!","updateTime":"2023-04-28T15:38:45.515948Z"},{"reviewer":"Saul Augustin","starRating":"FIVE","updateTime":"2023-04-22T20:09:19.416505Z"},{"reviewer":"lisa ugalde smith","starRating":"ONE","comment":"TERRIBLE! I chose this because it was close to home. The entire staff is disorganized, curt and uncooperative. It was even difficult to get a copy of my prescription. I will never go back- I DO NOT recommend.","updateTime":"2023-04-17T14:25:51.437414Z"},{"reviewer":"Colette Dieujuste","starRating":"FIVE","comment":"Excellent customer services","updateTime":"2023-04-13T17:49:34.258037Z"},{"reviewer":"Mario Lepori","starRating":"FIVE","comment":"Great Service. Very Pleasant. Goes Above and Beyond.","updateTime":"2023-04-03T20:21:25.712153Z"},{"reviewer":"Jasmine Smith","starRating":"FIVE","comment":"Very welcoming ! So helpful with making sure I loved my choice and was patient.","updateTime":"2023-03-30T19:57:39.381381Z"},{"reviewer":"Elisabetta Ielapi","starRating":"FIVE","comment":"Great customer services and glasses ready in less than one hour.\nThank you","updateTime":"2023-03-21T14:52:33.039742Z"},{"reviewer":"Lynda Niland","starRating":"FIVE","comment":"Friendly, helpful service. Thank you!","updateTime":"2023-03-18T21:14:37.009233Z"},{"reviewer":"joseph smith","starRating":"FIVE","comment":"Very professional, clean, efficient store.","updateTime":"2023-03-17T11:47:47.602181Z"},{"reviewer":"Henry Muler","starRating":"FIVE","comment":"Excellent service, I would definitely recommend this Pearl Vision place , staff was very friendly, professional and knowledgeable, they surely know what they are doing, it was no pressure , overall very pleasant and nice experience.","updateTime":"2023-02-21T00:41:29.617194Z"},{"reviewer":"katherine Libson","starRating":"FIVE","comment":"If you look for a thorough eye exam, go to Dr Betty Muller: you won’t be disappointed. She is very knowledgeable, personalized and caring","updateTime":"2023-02-13T23:47:05.950937Z"},{"reviewer":"D.K.S. 5","starRating":"ONE","comment":"I understand that you are a business, but people in Masshealth are already experiencing tough times. Hard selling them to buy non covered frames is already humiliating enough. If you improve your ratings and see people as people instead of cash cows you will get better ratings. Glasses are a need for many people, and are very hard to afford for many of us. It seems by these other reviews that I'm not the only one who felt belittled by the customer service.","updateTime":"2023-01-12T00:47:05.328046Z"},{"reviewer":"na pa","starRating":"ONE","comment":"Minus stars\nlied\n1. appointment s times\n2.vsp insurance s\nHad to call to verify booked in advance online and says canceled and double confirmed email s and had to pay out of pocket s 75x3 and despite advertised vsp insurance s and then the doctor said the previous doctor have different results ! So different prescriptions! Because also advertised comprehensive exam but the doctor said dont do drop s and need go some others places and and said she has another office and because high index go another s! And she won’t do it! So left without using any vsp insurance benefit s and frustrating to say the least and seems missings somethings ! And no glasses ! And left ! Nightmares!","updateTime":"2023-01-04T20:17:13.710010Z"},{"reviewer":"Carol Ricketts","starRating":"ONE","comment":"⚠️ These people have no customer service skills. Their main focus is on $$$$. They also discriminate against Mas Health insurance members.","updateTime":"2022-10-08T18:40:59.965690Z"},{"reviewer":"Kien Truong","starRating":"ONE","comment":"Top rating for the doctor who did the examination.\nIf only it's possible to give nothing to the people at the front desks.\n\nAfter considering that I do not need new lenses and frame I called back to the office and asked for that order to be cancel/remove. And he said he order put in the request for those proscription to the lab.\n\nLenses are not yet made as of this review. It's only been no more than 30 minutes when I called back to the store to have them pull back on that order.","updateTime":"2022-06-10T21:48:24.095303Z"},{"reviewer":"Ilir Leka","starRating":"FIVE","comment":"I love the service and the glasses. They did a great job.","updateTime":"2022-04-27T16:42:12.495160Z"},{"reviewer":"Laura Fernandes","starRating":"ONE","comment":"I brought my 96 year old dad here for an appointment immediately greeted with we don’t have insurance on file you will have to pay $75. Ok we already discussed this over the phone and i told him i would pay the fee. The visit with the doctor was great but the front desk staff sucks and is very unprofessional. When my dad was finished with his exam he had to use the restroom. The doctor said no problem the front desk can tell you where it is. As soon as i asked if my dad could use the restroom they immediately became irate saying the restroom is not for customers and we have to go to At Home to use the restroom room. My dad could hardly walk he uses a walker but they want a paying customer a 96 year old customer at that to go next door to At Home to use their restroom. I was very upset and told them this is ridiculous he should not have to go to the restroom next door. The male at the desk (Romel) rolled his eyes and kept telling me he couldn’t use it we have to go next door while on a phone call and walked away. the female (Yelena) yelled and said use if u want to use it use it. My dad was already out the store and in my brothers car on his way home so he could use the bathroom. With that being said we never had the chance to look for glasses because of these two unprofessional workers that Pearle Vision has hired. I will be calling corporate Monday morning and reporting this location and will report them to the BBB and also twitter and other social media platforms.","updateTime":"2022-04-02T22:06:18.196151Z"},{"reviewer":"Samantha Rizzi","starRating":"ONE","comment":"Called me to reschedule my appointment, told me over the phone they wouldn’t reschedule without my insurance card (my info is on file I’ve been going here for years), when I told the individual on the phone I was driving and didn’t have access to it at the moment he told me he would charge me $75 then rudely asked if I could provide $75. I understand needed to reschedule, but TERRIBLE customer service. Go anywhere but here.","updateTime":"2022-02-26T22:14:48.001376Z"}]