[{"reviewer":"chuck bordner","starRating":"FIVE","comment":"After being dissatisfied with other eyeglass businesses with their quick, shallow exams and getting glasses that were my eyes could not deal with, I went to be examined by Dr. Birchmeier at Pearle Vision-Brighton. After an full and extremely detailed exam, the lens technicians did a great job of matching the prescription. I strong endorse going to said business.","updateTime":"2025-02-15T16:36:02.060681Z"},{"reviewer":"Nilay Jain","starRating":"ONE","comment":"WOW what a horrible experience, glasses TOOK 5 WEEKS TO ARRIVE even tho I was told 2 weeks , cost 2 times as much as other places, go to eyeglass world 10 mins away. same glasses half the price and when I got the glasses they were the WRONG prescription, This could have really damaged my eyes if I didn't have another pair of glasses to verify. The staff tried to convince me they were good. ON TOP Of all that would not give me a full refund , changed me Credit card fees for payment and returns. Told me it was common in the medical industry, I have never heard of this. Eye glass world does not do that, that's where I got another pair of glasses comically bad experience. Stay away! Doctor was super nice tho, Staff could use more training.","updateTime":"2024-11-13T10:51:52.157911Z"},{"reviewer":"josh schultz","starRating":"FIVE","comment":"Third year going to Pearle Vision in Brighton. Every experience has been great. Staff were all friendly and helpful. Appointments were all right on time as well. Dr Berchmier is awesome; very thorough, knowledgeable and considerate. 5/5 stars","updateTime":"2023-10-17T23:44:22.575157Z"},{"reviewer":"Jenn Dyce","starRating":"FIVE","updateTime":"2023-03-30T19:50:13.239265Z"},{"reviewer":"Bob Jennings","starRating":"ONE","comment":"Third rate company! My script was never right. All I got was my eyes will have to adjust! 1 year later still junk. Payed for full replacement warranty, and I'm told that was for a lesser cost! GARBAGE COMPANY!","updateTime":"2023-02-06T18:17:11.431963Z"},{"reviewer":"J Harvey","starRating":"ONE","comment":"This place has a mask mandate in November 2022. They are militant about it and lost my business immediately. Rude Karen at the front desk.","updateTime":"2022-11-21T23:35:37.687693Z"},{"reviewer":"Stacy Sperna","starRating":"ONE","comment":"Went there years ago and needed to get new glasses.Two ladies sitting there and the 2nd lady behind the desks asked if i had an appointment and replied no. She made a face with her eyes behind her mask and sarcastically replied you need an appointment. I said ok and decided to leave because of the attitude.","updateTime":"2022-06-09T20:14:58.948001Z"},{"reviewer":"Jon Barber","starRating":"ONE","comment":"Spent an hour in there with no help. Not even a good morning. Went in with my mother who had an appointment. I have my prescription with pearl vision an only wished to purchase a pair of glasses. The lady helping my mother didn't bother to ask if I needed anything after she was told I was there to purchase glasses. Two different woman never made eye contact or acknowledge my presence and we're not even helping anyone. Sad experience.","updateTime":"2022-03-19T14:03:51.287384Z"},{"reviewer":"A Cortese","starRating":"FIVE","comment":"Wonderful visit from start to finish. I consider myself as Covid cautious and I think everyone from the front desk to the doctor, followed reasonable and safe practices.","updateTime":"2021-09-08T14:04:27.728737Z"},{"reviewer":"B!ANCA HELMUTSDOTTIR","starRating":"FOUR","updateTime":"2021-05-26T22:41:33.776860Z"},{"reviewer":"C Spears","starRating":"ONE","comment":"On 8/16/2012, I walked in for a simple eye exam at 4:30 pm, but it was a waste of time. I waited 2 hours for the Dr. to even see me. Someone told me to try on tons of glasses as I waited. They act as if they get a commission on up selling expensive eyeglasses. I felt like she was trying to sell me the high-end pair. After being asked to move so she can help other customers, I didn’t have a chair to sit in, and eventually, I left a little after 8oclock. New customers, stay away!!!! SVS vision took 30 minutes for an eye exam, and I got glasses for my budget. It's been a long time since I visited; however, this review isn't fake.","updateTime":"2021-03-17T17:18:52.344105Z"},{"reviewer":"Steven Bryson","starRating":"TWO","comment":"Dr. Birchmeier is 5 star optometrist. The front desk staff needs improvement on Customer Service and following through with what they promise. TY","updateTime":"2020-10-22T19:32:55.307370Z"},{"reviewer":"Grace and Mom","starRating":"ONE","comment":"The worst. The employees were rude. Horrible communication. Don’t go there.","updateTime":"2020-08-19T15:11:38.408925Z"},{"reviewer":"Brandi Uren","starRating":"FIVE","comment":"First eye exam since Covid. The display room is very clean. Everything is sanitized after a guest touches anything. Felt very comfortable getting my eye exam! Wonderful staff as always.","updateTime":"2020-07-03T16:10:18.846496Z"},{"reviewer":"Perry Yaver","starRating":"FIVE","comment":"On time .Very thorough. You do not feel rushed. Every step is explained. Dr. Listens to any problems that you might have..","updateTime":"2020-01-09T17:19:37.733897Z"},{"reviewer":"Craig Hartley","starRating":"FIVE","updateTime":"2019-09-30T23:28:54.027531Z"},{"reviewer":"Susan Larsen Heise","starRating":"FIVE","comment":"All of the employees that I encountered were very professional. From the first person at the desk to the tech who assisted me with my glasses choice. The Dr. Was very good and answered some additional questions about migraines.\nI would recommend this office to others.","updateTime":"2019-09-17T19:55:56.543922Z"},{"reviewer":"Dennis Wilcox","starRating":"FIVE","comment":"Every thing went well, no problems.","updateTime":"2019-07-25T18:12:40.327251Z"},{"reviewer":"Barron Clemons","starRating":"FIVE","comment":"Excellent eye exam. Everyone was friendly and helpful.","updateTime":"2019-05-14T15:13:21.116757Z"},{"reviewer":"Patricia Dierks","starRating":"FIVE","comment":"The staff at Pearle Vision Brighton are so helpful and very courteous. Dr. Birchmeier is very thorough in his examinations and I would recommend him to anyone in need of an eye exam, glasses, contact lenses, etc. The location is ideal with easy access on and off the expressway. The store is bright and carries a great inventory of frames for glasses and sunglasses.","updateTime":"2019-05-12T01:00:05.146403Z"},{"reviewer":"Shannon Hamlin","starRating":"ONE","comment":"I visited the location in Brighton MI for my annual eye exam. I needed new contacts and new eyeglasses. Conveniently for them, they waited until after they had put the dilation drops in my eyes to have me look over the paperwork, when my eyes could not focus on objects close to me so I was having trouble reading the amounts owed and I was getting motion sick because of it. I relied on the employee helping me to explain the bill to me. They offered me a deal, buy 1 get 1 free. I paid $300 and I thought my insurance was covering the remaining balance. Later that night when the dilation wore off and I was reading my bill none of my insurance payments were on there and it said I had a balance of over $300 still owed.\nI called the store and asked them to explain. They told me they have no idea what my insurance covers until they get a check from them. This makes no sense to me, they should have called and check my coverage before billing me. They told me they anticipated my insurance only covering $70 and I would be responsible for the rest. I told the girl during my appointment I do not want to spend more than $300 total. They then told me if they cancelled the \"free\" pair then that would drop the balance by $300 - how is a pair of FREE glasses costing me $300 more?! After feeling like I was taken advantage of in the store I asked to cancel both pairs of glasses and be refunded, as I do not feel comfortable with how they run their business. Taking all of my hard earned money to fund the Doctor's 5 boats that he was bragging about to me. They told me they can cancel the free pair but not the other pair. I am extremely upset and frustrated. I recommend going to a better company that does not take advantage of their customers.","updateTime":"2019-05-04T16:52:55.390026Z"},{"reviewer":"chad bywater","starRating":"TWO","comment":"The doc does a good job staff is rude and do not know there products","updateTime":"2019-05-03T17:03:02.010917Z"},{"reviewer":"Andrew H","starRating":"FIVE","comment":"The best overall service and expertise","updateTime":"2019-04-29T18:09:19.265913Z"},{"reviewer":"Jules K","starRating":"FIVE","comment":"We are always very pleased with our care and time at Pearle Vision Brighton. Everyone is very kind and professional.","updateTime":"2019-04-02T21:51:55.213179Z"},{"reviewer":"Dara Strautz","starRating":"TWO","comment":"I scheduled an appointment here after looking online and seeing that my insurance was in network. However, no one verified my insurance or asked me anything about it prior to my appointment. When I got there for my appointment, I was told that my insurance wasn’t in network with their location. I called back and explained that it was frustrating that no one had verified my insurance before and that I work nights, so waking up for the appointment was inconvenient. The office manager was minimally apologetic and stated that they “usually” verify the insurance. Moral of the story, the insurance noted online isn’t always the Insurance individual offices contract with.","updateTime":"2019-03-28T16:34:04.720809Z"},{"reviewer":"Jo Bentivolio","starRating":"FIVE","comment":"Dr. BIRCHMEIER is the best. He is thorough and explains everything to you. His office staff are all friendly and efficient too. I told Dr. Birchmeier he can never retire!","updateTime":"2018-09-10T19:18:54.484747Z"},{"reviewer":"Timothy Johnson","starRating":"FIVE","comment":"Great staff, superb optometrist and we highly endorse their service!","updateTime":"2018-08-11T16:47:52.159Z"},{"reviewer":"Barbara Shipp","starRating":"ONE","comment":"If I could give this vision center a negative star rating I would. The staffing is mean, horrible, and inconsiderate. I wish I had never gone there. My advice: Buyers beware. So here's my story. I have vision insurance. Went in for first time for my daughter's glasses. My insurance covered the cost, but I also had a bill for those added services for things like tinting they recommend. At the conclusion, I wrote a check for $75. When I got home I immediately realized after talking with my husband that I should not have used the account written on. And so I called them immediately to have them hold the check, not process the order, and I would bring in cash. I called again. I then went in with the cash only to be told they had deposited the check. I asked why after having called and asked them not to. After all they had been paid for their services through the insurance money. This cost was for merchandise, which could have waited to be ordered. And, as suspected the check was returned. Next, I get a return fee from them for the check I asked not to be cashed. No problem, I'll pay it. But then, I get a threatening call from the Brighton Police Department threaten me with criminal action if I do not immediately go into the Pearle Vision and pay them for the returned check. Is that what the Brighton Police do? Call on $75 returned checks and threaten people? Is that what Pearle Vision does to its insurance paying customers? Seriously. I understand I made a mistake with that check. I admitted it and went in to give them cash. But calling the police on me and having me threatened with prosecution. There is something seriously wrong with that Pearle Vision and its employees. Unbelievable. The officer told they need the money (mind you $75) to meet payroll. Well, based on what I just experienced, it is any wonder they have customers at all. Worse experience ever.","updateTime":"2018-05-09T20:29:58.757Z"},{"reviewer":"lori compeau","starRating":"FIVE","updateTime":"2018-04-01T02:53:20.560Z"},{"reviewer":"Brian Lakey","starRating":"ONE","comment":"I bought glasses from these guys 2 years ago. Within 8 months the first pair started falling apart. They replaced with 2nd pair. They have fallen apart as well. I spent $500 on these glasses. They won't stand behind their product a 2nd time. They have lost my business. Don't recommend this place at all.","updateTime":"2017-08-14T14:04:05.456Z"},{"reviewer":"Amy McConnell","starRating":"TWO","comment":"The doctor is thorough, but don't go here if you don't have 4 hours for a simple exam. Eyeglass selection is extremely limited and costly.","updateTime":"2017-01-07T14:48:24.684Z"},{"reviewer":"Manohar Jagasia","starRating":"FIVE","comment":"I have always appreciated Dr. Birchmeyer's expertise & detail oriented care he provides me & others- for the Eye-care. He is extremely thorough!! I Recommend him, without any reservations. Thank you, for being here.","updateTime":"2017-01-02T13:40:46.703Z"},{"reviewer":"Robert Goodfellow","starRating":"FOUR","updateTime":"2016-10-11T12:51:19.230Z"},{"reviewer":"Wendy L","starRating":"ONE","comment":"BEYOND EXPENSIVE. I bought two pair of glasses from Pearl a few years ago. There was some kind of sale and by the end of all the upsells my total cost was $900. This wasn't even fro transitional lenses or bi/tri focals. Just a pair of regurlar glasses and perscription sunglass. $900! Today I went to Costco to replace the sunglasses and got transitional lenses with an exam for $200.","updateTime":"2016-06-10T01:10:22.967Z"},{"reviewer":"Kera Drury","starRating":"ONE","comment":"I wish there was an option for no star. Before I stepped into the door I called and made sure they accepted Care Credit as I don't have vision insurance. I went into this location looking for an annual eye exam, contacts, and new glasses. The lady started with me by looking at frames because I said I was interested in getting new glasses. Once I picked a pair she started adding everything thing up for me (before I got my exam or anything) and I showed her a coupon I had printed off from the Pearle Vision website (it was 50% off when you buy contacts and glasses). She went and asked about it and came back and told me they couldn't accept it because it was a corporate coupon and they are a franchise-ok fine no big deal. Then, again she added things up-told me I was getting a 20% discount on my frames and told me the total-I said 'ok, I am paying with Care Credit'. She went back up and was asking more questions then came back and told me I could not use the Care Credit on the glasses because I was already getting a discount on the glasses and her manager pays 13% for transactions on the Care Credit machine. I said 'Ok forget the glasses then, also you really should tell people things like that over the phone'. She did not apologize-just walked away. So I went over to the frames I had picked out and wrote down the product number so I could potentially order them somewhere else or online. I got called into the exam room by the Doctor-who I actually really liked. After the exam was done I went back out to wait for the Doctor to exam my eyes after contacts were put in and started looking at the frames again and writing down product numbers. The sales women walks over to me and says 'Are you going to buy frames today' which I replied 'No, I am writing down the ones I like so I can get them somewhere else' and she replied 'My manager does not want you doing that. She hand picks theses glasses and doesn't want you to write down the numbers' which I reply 'are you kidding me' then I go sit down. I know at this point I should have just walked out but I REALLY needed contacts. I was furious. After another quick exam I come out and she tells me how they are going to order trial pairs of contacts for me so the Doctor can make sure they work out, then they will order a year supply and I say ok. She walks back up to the desk and I hear her discussing with the 'manager' that she needs to order the year supply because she does not want to run my Care Credit card twice because it costs money. So she comes back and tells me she is going to order the year supply. I received no apology-NOTHING. I know I should have walked out but I desperately needed contacts and I was already there. I work in a small business customer service industry and where I work we do accept Care Credit. We would NEVER treat someone like this and if a situation occurred that made a customer mad-we would apologize and try and fix it. Businesses should strive for excellent customer service-not be rude to people. Clearly they don't though or these reviews would be much better. To me if Care Credit is such a big cost to them-then don't have it. I will NEVER go back here and I really hope after reading these reviews (which I should have done before I went) no one ever goes there.","updateTime":"2013-12-22T03:00:33.830574Z"},{"reviewer":"Natasha Dorer","starRating":"FIVE","comment":"Dr. Birchmeyer and the staff are very patient and very knowledgable. Dr. Birchmeyer does not just fit you for contacts or glasses and send you out the door. He listens to your concerns and teaches you along the way. I highly recommend this office to anyone looking for a place to go.","updateTime":"2013-04-16T20:04:47.875623Z"},{"reviewer":"Sue Patterson","starRating":"TWO","comment":"Do Not Go Here!!! From the Dr. to the Staff and Lab. They dont care about Customer Satisfaction At All!!!! They messed up my glasses twice and refuse to let me speak with the Dr. unless I pay a office visit charge. This place is a total scam!!! Stay Away!!!!","updateTime":"2013-02-12T14:50:48.776990Z"},{"reviewer":"Nate fodera","starRating":"FIVE","comment":"Not sure why all the negative reviews, Great expereince, the entire staff is very friendly and polite. After 28 yrs of never going to a eye doctor they made it very easy and quick. I can finally see the way i was meant to. Thanks a lot to the entire staff for all the help and time spent helping me see the world more in HD =)","updateTime":"2012-11-27T20:29:20.629907Z"},{"reviewer":"Patti Casteel","starRating":"FIVE","comment":"I cannot imagine who these people are talking about in some of these reviews. I have always had timely service, quality glasses, and a thorough eye exam by the attentive Dr. Birchmeir. I think this place has the best styles in town, and the best people working for them. No one has ever shoved extras on me for more money, and I have always! been happy with my prescription. Also I have never had a lengthy wait, but I am able to go at times when others may be working. My husband has had similar positive experiences, and we would not go anywhere else. They use the best lab around by the way. Sadly some people just want a cheap product and an assembly line process.","updateTime":"2012-09-28T19:20:19.224432Z"},{"reviewer":"Dawn Schell","starRating":"TWO","comment":"Unbelievably Slow. If you want to spend your entire day off with Dr. and Mrs. Birchmeier, then call for an appointment today. The staff is friendly and helpful, but I don't need people to hang out with. I need too see and then get on with my life. It is one of the only places stupid VSP works with in this town. Grrr.","updateTime":"2011-05-25T19:30:57.305422Z"}]
