[{"reviewer":"B M","starRating":"FIVE","updateTime":"2026-02-05T11:28:42.651037Z"},{"reviewer":"Josh Solomon","starRating":"ONE","comment":"Never had a good experience here. There’s only 1 employee that i’ve ever dealt with that was actually nice and that’s the girl that does the actual eye tests. The 2 girls up front are rude and always have an attitude. I showed up at 4:35PM on a Wednesday, AFTER calling and they have the door locked, while they sit at their desks. They said themselves that they close at 5PM. I will never come back to this place.","updateTime":"2026-02-04T21:42:48.875362Z"},{"reviewer":"Heather Vinson","starRating":"FIVE","comment":"Very friendly, excellent service, and no wait! Thank you for redeeming my horrible experience at my last eye doctor!","updateTime":"2026-02-04T16:36:14.870289Z"},{"reviewer":"Kelly Tauschek-Hill","starRating":"FIVE","comment":"Yesterday was my first visit and I was so impressed. The staff took the time to explain every part of the eye exam and made the whole process feel easy and comfortable. You can tell they love what they do and working together. The atmosphere was incredibly welcoming! Finding glasses was stress-free and never pushy; they explained add-ons in a way that was helpful and relevant to my work, not salesy. I left feeling more like a guest than a customer. Highly recommend.","updateTime":"2026-02-03T16:08:24.670743Z"},{"reviewer":"Eric Bruen","starRating":"FIVE","comment":"Everyone real friendly and helpful in office.","updateTime":"2026-01-28T13:38:04.115985Z"},{"reviewer":"Michael Morrissette","starRating":"FIVE","updateTime":"2026-01-19T13:09:26.103409Z"},{"reviewer":"Linda Stuut","starRating":"FIVE","comment":"Professional and positive people. Thank you!","updateTime":"2026-01-14T22:33:03.096438Z"},{"reviewer":"Sarah Pierce","starRating":"FIVE","comment":"They were efficient and kind! Love this place!","updateTime":"2026-01-14T14:55:35.335422Z"},{"reviewer":"Dave Blodgett","starRating":"FIVE","updateTime":"2026-01-07T13:42:58.085317Z"},{"reviewer":"Cory Louthan","starRating":"FIVE","comment":"Amazing staff","updateTime":"2026-01-07T13:39:52.244405Z"},{"reviewer":"Matt M","starRating":"ONE","comment":"I’ve been waiting since 12/5/2025 for my glasses. The staff keeps passing the buck, claiming the order has been sitting with UPS for 5 days. That makes no sense—UPS has tracking for a reason. If they are lost, re-order them. If they are shipped, track them. Doing nothing while I sit here with no glasses a month later is poor customer service. I expected much better. I think any reasonable customer would.","updateTime":"2026-01-03T05:18:29.299415Z"},{"reviewer":"Jennifer H","starRating":"FIVE","comment":"Fantastic Experience!","updateTime":"2025-12-30T13:40:16.438927Z"},{"reviewer":"Eddie Mounce","starRating":"FIVE","comment":"Everyone did a great job from the eye doctor down. Staff was very helpful.","updateTime":"2025-12-22T15:40:57.982407Z"},{"reviewer":"David Klein","starRating":"FIVE","comment":"Another good experience.","updateTime":"2025-12-21T19:15:31.125508Z"},{"reviewer":"lydia bittner","starRating":"FIVE","comment":"Very good experience! This was my 1st visit with Pearle Vision...everyone was friendly and up beat","updateTime":"2025-12-21T13:52:45.233116Z"},{"reviewer":"Addie Pastor","starRating":"FIVE","updateTime":"2025-12-20T20:30:52.397504Z"},{"reviewer":"JaRell Nabors","starRating":"FIVE","comment":"Great experience, they Eye Doctor was very knowledgeable as well as the Front Desk specialist.","updateTime":"2025-12-18T14:03:35.464663Z"},{"reviewer":"Barry Zditosky","starRating":"FIVE","comment":"The entire staff was great! The whole process was quick and professional. I'll be back again.","updateTime":"2025-12-16T17:54:04.037642Z"},{"reviewer":"beverly lapenna","starRating":"FIVE","comment":"Screw came loose on eye glasses that I purchased elsewhere. Pearle vision repaired & fitted my glasses promptly; so grateful. Will be back in spring for annual vision exam. Very convenient location & no ice on parking lot. 🤔","updateTime":"2025-12-13T20:21:30.744044Z"},{"reviewer":"Heather Dennis","starRating":"FIVE","updateTime":"2025-12-12T12:55:17.745824Z"},{"reviewer":"McKenzie Bass","starRating":"FIVE","comment":"Great customer service.","updateTime":"2025-12-11T22:22:09.638037Z"},{"reviewer":"Chrissie R","starRating":"FIVE","comment":"Had my 1st appt here today, and it was SO much better than I thought it would have been. Dr C listened to me, she explained everything and was amazing. The staff there were wonderful, knowledgeable and very helpful. I highly recommend this office, you will not be disappointed!","updateTime":"2025-12-07T06:19:41.383637Z"},{"reviewer":"Brenda Ortega","starRating":"FIVE","comment":"Dropped in on a Saturday morning and got a free repair of my glasses after sitting on them. Friendly help and frame is good as new.","updateTime":"2025-12-06T15:00:24.364939Z"},{"reviewer":"Alice Sigfrids","starRating":"FIVE","comment":"The staff is very friendly and attentive to customers. Dr Cruce, the Optometrist, is extremely knowledgeable and has excellent chair manners.","updateTime":"2025-12-05T04:49:30.055025Z"},{"reviewer":"randi arnold","starRating":"FIVE","comment":"The staff at Pearle Vision are always knowledgable, helpful and friendly, making an annual eye exam a pleasant experience!","updateTime":"2025-12-03T18:07:47.614925Z"},{"reviewer":"Ahsan Khan","starRating":"FIVE","comment":"The gentleman (manager) at the West Main, Kalamazoo store was very polite, solicitious, and helpful. A very pleasant individual to interact with. I shall definitely frequent that store going forward","updateTime":"2025-12-01T21:49:33.239638Z"},{"reviewer":"Ambreiuss Kellum-Williams","starRating":"FIVE","updateTime":"2025-12-01T15:51:14.061872Z"},{"reviewer":"Ann Platte","starRating":"FIVE","comment":"Tyler greeted me immediately and ask how he could help. I have been a customer of Pearle Vision for years, but hadn't been in for a while due to cataract surgery. Wednesday I had a pair of sunglasses that needed adjustment & a new screw. He took care of me immediately. Tyler was friendly, professional and efficient. I would definitely refer Pearle Vision to a friend or family member. Thank You Tyler!","updateTime":"2025-11-27T03:54:16.147505Z"},{"reviewer":"Kiley Pritchett","starRating":"FIVE","comment":"I had a very pleasant experience. The eye doctor I saw was amazing and she corrected my eye prescription right on point after being seen by another clinic who got it wrong. The staff was very kind and welcoming and moved quickly to get me into a patient room. Overall I really enjoyed my experience here.","updateTime":"2025-11-26T15:25:38.293882Z"},{"reviewer":"Jesus Chavez","starRating":"FOUR","updateTime":"2025-11-23T22:09:30.464454Z"},{"reviewer":"Scott Claudin","starRating":"FIVE","updateTime":"2025-11-22T15:23:55.402234Z"},{"reviewer":"Doctor Agnostic","starRating":"FIVE","comment":"There is no place I'd rather spend my time caring for my eyes. I advise anyone in the area to frequent this shop.\nIf there was such-a-thing as more-than-5-*'s...\nI promise this place is...\n5+.","updateTime":"2025-11-15T06:02:04.959907Z"},{"reviewer":"Kimberly Drudge","starRating":"FIVE","comment":"I think we ended up being helped by the whole, fabulous team. Thank you all for your assistance, wonderful experience and going above and beyond to make sure my husband was happy with his eyewear!","updateTime":"2025-11-14T12:44:38.965671Z"},{"reviewer":"Keith Miller","starRating":"FIVE","comment":"Friendly thorough team","updateTime":"2025-11-13T13:43:45.251352Z"},{"reviewer":"Bob Dutilly","starRating":"FIVE","comment":"The manage (Tyler) really helped both myself and my wife repairing mine and adjusting hers.\nMany thanks","updateTime":"2025-11-04T22:08:03.053340Z"},{"reviewer":"Isabelle Wilson","starRating":"FIVE","comment":"The entire staff was very helpful and thorough. Very nice experience and we had fun picking out our new glasses. Would highly recommend to anyone.","updateTime":"2025-10-29T15:15:27.093610Z"},{"reviewer":"Sharon A Brooks","starRating":"FIVE","comment":"Everyone was polite and courteous. Greated me at the door and helped me through my process..","updateTime":"2025-10-26T17:30:39.407991Z"},{"reviewer":"Kimberly Tolliver","starRating":"FIVE","comment":"Everyone was so nice and professional","updateTime":"2025-10-26T15:44:47.083239Z"},{"reviewer":"Okechukwu Egwuonwu","starRating":"FIVE","updateTime":"2025-10-23T06:47:31.585297Z"},{"reviewer":"Mary-Frances Oliphant","starRating":"FIVE","comment":"As always, great service with competent, knowledgeable professionals. It it truly evident that they all enjoy working together for the good of helping their clientele.","updateTime":"2025-10-15T13:16:44.635973Z"},{"reviewer":"Kent Youdell","starRating":"FIVE","comment":"I was very impressed with my appointment at Pearl vision, West Main location. I had a great and very thorough eye exam. All my questions were answered and I felt well taken care of. The ordering of my glasses went very well too.","updateTime":"2025-10-14T06:56:40.652209Z"},{"reviewer":"Kristina Waller","starRating":"FIVE","comment":"All staff at this location are kind and happy to help. If you liked Dr. Richardson, don't worry, you'll also like Dr Cruz","updateTime":"2025-10-13T12:36:46.355423Z"},{"reviewer":"Rosalyn Pratt Fry","starRating":"FIVE","comment":"Everyone was very professional and on point with the service the doctor was magnificent","updateTime":"2025-10-12T14:23:21.611048Z"},{"reviewer":"Boxcar Stevie","starRating":"TWO","comment":"The doctor was great , the people checking us out were awesome the only issue I’d say was prices. 900 with ins for glasses seems to be a bit much","updateTime":"2025-10-12T13:52:49.734711Z"},{"reviewer":"Marcia Jackson","starRating":"FIVE","updateTime":"2025-09-29T19:02:57.272805Z"},{"reviewer":"Darcy Sherief","starRating":"FIVE","comment":"Doctor Cruz is extremely smart, professional and personable. Front desk team were very friendly and efficient. The facility is clean. Overall, great experience.","updateTime":"2025-09-18T16:36:04.190908Z"},{"reviewer":"Austin Barrett","starRating":"FIVE","comment":"Most helpful and down to earth people you’ll ever meet, the employees at this location are truly one of a kind thank you all for kindness","updateTime":"2025-09-15T12:38:56.930241Z"},{"reviewer":"Jon Doane","starRating":"FIVE","updateTime":"2025-09-08T12:50:56.752507Z"},{"reviewer":"Ivonne Sanchez De Gandia","starRating":"FIVE","comment":"Excellent!","updateTime":"2025-08-27T12:47:26.608929Z"},{"reviewer":"jerry Mann","starRating":"FIVE","updateTime":"2025-08-17T19:19:44.181009Z"}]
