[{"reviewer":"mark edwards","starRating":"FIVE","comment":"Dr. Blum was so nice and the staff as well","updateTime":"2026-02-20T21:10:38.690426Z"},{"reviewer":"EGNICK 06","starRating":"FIVE","updateTime":"2026-02-19T15:47:14.061969Z"},{"reviewer":"Glenn Miller","starRating":"FIVE","comment":"The staff and eye doctor were very courteous, comforting, and professional.","updateTime":"2026-02-12T13:44:38.267723Z"},{"reviewer":"Sara Papak","starRating":"FIVE","comment":"Had my first ever adult eye exam today with Dr. Blum! She was so sweet and explained everything thoroughly. Every single gal that worked in the front were such a treat and brought this warm vibe. Thankful for all of the gals there! :)\n\nOfficially apart of the glasses gang👓","updateTime":"2026-02-10T00:55:08.117859Z"},{"reviewer":"KLALINA JOHNSON","starRating":"FIVE","comment":"The dr was amazing and the lady who helped me at the end during checkout process was awesome.","updateTime":"2026-02-09T13:55:20.954780Z"},{"reviewer":"Judy DeHondt","starRating":"FIVE","updateTime":"2026-02-08T13:57:01.889800Z"},{"reviewer":"Linda Stovall","starRating":"FIVE","comment":"Dr Adina Blum is excellent! Before you even see the doctor, you are welcomed by the most lovely, most professional ladies ever!! The staff there is one of the best I have been and I've been to quite a lot of medical offices in my lifetime. The quality of my eye exam by Dr Blum was very thorough. Dr Blum made me feel very comfortable from begining to end. Her very first statement before the exam was \"there are no wrong answers\". I found myself very relaxed at that point...needless to say, I have made this my regular office.\n\nSincerely,\nL. Stovall","updateTime":"2026-02-07T16:49:57.602330Z"},{"reviewer":"Jeff Stutman","starRating":"ONE","comment":"The lens appeared cracked on the Cartier eyeglasses, that I only wear for special occasion. I went to the optique, and was greeted as a second glass citizen. The technician and the manager just brushed me off. First, the technician said that the screw was over tightened, I mentioned that no one touched the screw except the optique. Then she called the manager who said that glasses are too old and I gotta buy a new set of lenses. Both were very rude. I will be contacting Cartier, as well, to let them know about this incident.","updateTime":"2026-02-06T21:26:10.525825Z"},{"reviewer":"Dorothy Runnels","starRating":"FIVE","updateTime":"2026-02-06T14:30:14.757967Z"},{"reviewer":"Clifford Terry","starRating":"FIVE","updateTime":"2026-02-06T13:36:24.102894Z"},{"reviewer":"dennis kevonian","starRating":"FOUR","comment":"Nice people and good doctors who carefully examined my wife's eyes and my own. We used our insurance and it covered some of the costs for exams. However, since they have almost exclusively designer frames (which are pricey), and our insurance covered a small portion of lens prescription, we went to Costco to get ours filled.","updateTime":"2026-02-05T15:33:43.384321Z"},{"reviewer":"Cathy Peterson","starRating":"FIVE","comment":"Ann Marie was excellent. Very customer focused and helpful. She deserves a raise.","updateTime":"2026-02-04T22:27:02.673428Z"},{"reviewer":"Stephanie Johnson","starRating":"TWO","comment":"Not sure why but it's been six weeks and the lab just got my glasses. Told the lenses are done at one lab and inserting into the frame is another lab. Seems inefficient to me. I hope nothing else is a disappointment once they arrive.","updateTime":"2026-02-02T14:31:08.317145Z"},{"reviewer":"Markel Walker","starRating":"FIVE","updateTime":"2026-02-01T15:17:33.678856Z"},{"reviewer":"Bill Waterhouse","starRating":"FIVE","updateTime":"2026-01-30T21:33:19.763513Z"},{"reviewer":"Katherine Strohl","starRating":"FIVE","comment":"Everyone was very friendly, intelligent and efficient.","updateTime":"2026-01-28T16:04:14.620411Z"},{"reviewer":"Melissa Daris","starRating":"ONE","comment":"I was told my glasses would be in, in 3 weeks. It is going on 6 weeks. No one calls me to update me, I have to call and just keep getting put off another week. Today I asked to speak with the manager and she told me \"ok you can speak with her, but she is going to tell you the same thing\"","updateTime":"2026-01-27T15:09:16.817019Z"},{"reviewer":"Ronald Jackson","starRating":"FIVE","comment":"They are so Great and Awesome your Employees are so sweet and kind and so Professional they handle everything in A Good Professional Manner the Eye Doctor was Sooo sweet and Nice she made me feel Good as a Customer this is my Second time at Pearl Vision I love Pearl Vision I get my Prescription Reading Glasses from Pearl Vision every few years Godbless them!!!!","updateTime":"2026-01-23T22:18:50.728057Z"},{"reviewer":"Charles Montague","starRating":"FIVE","comment":"The Doctor and staff were so nice and knowledgeable. These peoples are a great credit to their company. Thank you.","updateTime":"2026-01-22T06:07:35.642629Z"},{"reviewer":"Tim Poore","starRating":"ONE","comment":"Dishonest salespeople. I admitted to my salesperson that I didn't know much about glasses, and they took advantage of me and forced me into upgrades saying that was the only option. My fault for believing they had my interest in mind, not just their own commission","updateTime":"2026-01-18T20:16:45.562439Z"},{"reviewer":"Channell Young","starRating":"FIVE","updateTime":"2026-01-18T13:36:23.650374Z"},{"reviewer":"Sarah Zobl","starRating":"ONE","comment":"They admitted it’s normal for them to bill you for services you did not receive at the time of your appointment so they can send you a bill in the months following. I paid my bill in full after my services, received two statements afterwards which i thought must have been a mistake because the procedure codes matched my paid bill exactly. I called to straighten it out and was told they billed me for different services than i received. I asked if that was normal, hoping to receive an explanation or apology for not being notified about this WHATSOEVER? but no. So don’t go here if you value Transparency.","updateTime":"2026-01-17T17:15:50.608256Z"},{"reviewer":"Julian Carr","starRating":"FIVE","comment":"The customer service is excellent.","updateTime":"2026-01-16T11:33:27.412822Z"},{"reviewer":"Shnicka Woodall","starRating":"FIVE","comment":"Great friendly staff and the dr was awesome!","updateTime":"2026-01-12T13:36:45.007913Z"},{"reviewer":"Laurence Bryson Jr","starRating":"FIVE","comment":"Great experience, Customer Service was great. Lots of designer brand frames and a wide variety to choose from","updateTime":"2026-01-12T13:36:09.126146Z"},{"reviewer":"Eugene Milton","starRating":"FIVE","comment":"Excellent exam and Eyewear service, highly recommend.","updateTime":"2026-01-12T00:47:33.411353Z"},{"reviewer":"Tracy Washington","starRating":"FIVE","comment":"The staff was very attentive from the moment I stepped into Pearle Vision in Royal Oak. I was warmly greeted and offered assistance before asking. It’s always a pleasant and professional experience in this location!","updateTime":"2026-01-11T14:12:02.721644Z"},{"reviewer":"Cleveland Hurst IV","starRating":"FIVE","comment":"Excellent customer service!","updateTime":"2026-01-11T11:51:25.298854Z"},{"reviewer":"wmucwmuc wmuc","starRating":"FIVE","updateTime":"2026-01-10T03:18:05.136540Z"},{"reviewer":"sharon cooper","starRating":"FIVE","updateTime":"2026-01-09T14:20:58.347552Z"},{"reviewer":"Sharon Cooper","starRating":"FIVE","updateTime":"2026-01-09T14:20:44.012117Z"},{"reviewer":"Emily P","starRating":"ONE","comment":"I had a very disappointing experience with this Pearle Vision location. Dr. Blum was very kind and knowledgeable but she was unfortunately the only positive part of my experience.\n\nBe careful with their pricing: they lure you in by telling you the cost of the frames, then stack on an insane amount of additional charges. I have a simple, single-vision prescription and insurance, yet I still ended up paying $279 out of pocket for one of their 'cheaper' frame options and that was after declining their warranty, blue light, and scratch resistant add-on fees. Other eyeglass providers like Warby Parker include lens protection warranty, UV protection, and anti-glare at no extra cost—meanwhile Pearle Vision charges extra for every little thing.\n\n(For full pricing details for a single-vision pair of glasses the total was $699.97. My insurance paid $453.98 and I was invoiced for 270.99 and they tack on a credit card fee of 3% as well to arrive at $279. The frame itself was way overpriced at $289.99 and online they retail for $135 through LensCrafters.)\n\nThe most frustrating part was the lack of transparency on their policies. I realized after leaving that I was being overcharged and called less than 15 minutes after placing my order to cancel. I was told there are no cancellations or returns. They claimed this was stated on the invoice, but I wasn't even given the invoice until after I had paid, and the policy is tucked away on the back page where you’d never see it anyways.\n\nI tried to resolve this in person; the assistant manager was nice and promised a manager would call me to discuss a refund or discount, but nobody ever reached out. I eventually just picked up the glasses to cut my losses and never have to deal with them again. Save your money and go somewhere with transparent, reasonable pricing and better customer service.","updateTime":"2026-01-06T19:47:44.427451Z"},{"reviewer":"Dawn Green","starRating":"FIVE","updateTime":"2026-01-06T14:35:41.387876Z"},{"reviewer":"Eddie Jones","starRating":"FIVE","updateTime":"2026-01-04T20:17:40.594604Z"},{"reviewer":"Matthew Tosiello","starRating":"FIVE","updateTime":"2026-01-04T19:09:02.453723Z"},{"reviewer":"Stacy Rowan","starRating":"FIVE","updateTime":"2026-01-04T14:36:40.969732Z"},{"reviewer":"Markita Mobley","starRating":"FIVE","comment":"The whole staff went above and beyond to assist my family of 4 which is no easy task!","updateTime":"2026-01-04T13:59:35.553863Z"},{"reviewer":"Charles Williams","starRating":"FIVE","updateTime":"2026-01-02T16:10:17.938505Z"},{"reviewer":"James De Silva","starRating":"FIVE","comment":"I've often come here to have my glasses tuned up, and they're super nice. A nice lady called TJ fixed the arm that fell off when I attempted to do it myself. She was quick and professional and nice! Thanks guys","updateTime":"2025-12-31T21:40:33.893069Z"},{"reviewer":"Lauren Ford","starRating":"FIVE","updateTime":"2025-12-31T20:44:59.427031Z"},{"reviewer":"J Al","starRating":"FIVE","comment":"Completed an eye exam for myself and my husband today and we both have nothing but good things to say about Dr. Blum and the entire staff. It’s very rare these days to walk into any business and be greeted and with smiles, and it was New Year’s Eve morning nonetheless! Dr. Blum was so patient, kind, and thorough, which made us both feel very comfortable. This will definitely be our go-to vision service moving forward!","updateTime":"2025-12-31T20:32:23.951539Z"},{"reviewer":"Deb Dworkin","starRating":"FIVE","comment":"I appreciate that you have such great optometrists! I’ve never had an eye exam that wasn’t friendly, thorough and open to my concerns.","updateTime":"2025-12-31T17:15:09.639189Z"},{"reviewer":"Tomika Taylor","starRating":"TWO","comment":"I was a bit upset that my full eye exam wasn’t completed. I received my prescription without my Pupil Distance and when I called to inquire about it I was told I would be charged an extra $25 for that. I expressed that I never heard of that anywhere else as it’s usually included in the exam rather I decided to purchase glasses there or not. I don’t like being nickled and dimed for every single thing when I have great insurance coverage that covers these things. I won’t return back here for this reason alone! What else will they charge me for sizing my glasses?","updateTime":"2025-12-31T13:35:18.549355Z"},{"reviewer":"Karla Crum","starRating":"FIVE","comment":"My experience was great. Working with T.J. was amazing.","updateTime":"2025-12-30T15:16:00.060084Z"},{"reviewer":"Jack Warmuth","starRating":"FIVE","updateTime":"2025-12-30T14:04:54.317953Z"},{"reviewer":"Sandy Schuster","starRating":"FIVE","comment":"The staff and Dr. Blum were very professional and thorough. All my questions were answered and the whole experience was very positive! I highly recommend this Pearle Vision facility!","updateTime":"2025-12-24T15:44:56.653624Z"},{"reviewer":"Kai Greer","starRating":"FIVE","comment":"The experience was lovely. Greeted with smiles and great customer service. Dr was patient and answered questions. The staff was amazing Jazzy was very helpful provided great style options and explained why they work best.","updateTime":"2025-12-24T14:47:52.768423Z"},{"reviewer":"Phyllis Parham","starRating":"FOUR","comment":"I been going here for a few years now and not had a bad experience, and there all very nice including the doctors","updateTime":"2025-12-24T14:19:37.118842Z"},{"reviewer":"Jicyn Nucum","starRating":"FIVE","comment":"Very professional staff. Also, polite and courteous.","updateTime":"2025-12-24T13:55:33.112893Z"},{"reviewer":"Emily Wu","starRating":"FIVE","comment":"Staff and doctor are professional and nice.","updateTime":"2025-12-23T13:42:01.430151Z"}]