[{"reviewer":"MG Sharoar","starRating":"ONE","comment":"If there is negative star, I should give this poor healthcare service shop. They are just doing glass business, not an appropriate service. Last year went there. Dr. give me (actually my whole family) glasses. That glass makes me worse in vision. They corrected lenses and give me another one. That also same situation. They said they put something to correct my stigmatism. It never makes me better. This year I went again. They give me another prescription lens, or even Dr prescribe me for sunglasses! Same story. I compared the recent glass with my glass I got 2 years back from another place. The old one is much better and comfortable than their glasses what they give last year and this year. I called the shop, same solution... I have to make appointment, which is 1 week later, they will send this lenses to correct black bla..bla bla... and it took almost 2.5 months last year to get my glass after I paid for it. This year it is also going same way...they do not have any faster solution. , and every year they will change lenses, which costs me ~$800 for whole family. Please be aware that they are basically GLASS SHOPE...NOT A RELIABLE EYE HEALTH CARE SERVICE. STAY AWAY FROM THIS SHOPE....\nGot called from one of their manager to discuss the issue. I explain, but manager seem indicate Dr give prescription on what I said, means it's my fault. Finally got her very unprofessional attenuate.\nI am looking for approiate way to complain about this service..if anyone knows where to complain, please let me know....It will really help others...","updateTime":"2025-10-08T21:03:06.835308Z"},{"reviewer":"zakia zaman","starRating":"ONE","comment":"This a very poor eye care service. Their service quality is not good. If there any issue with lease as my husband is having, there is no faster service to resolve the issue. It's not one time, we are having issue every year we started to go there from last 2 years. This is end... Be aware about this glass shop. One of their manager called my husband to discuss the issue and showed a very unprofessional attitude.","updateTime":"2025-10-08T21:00:11.592371Z"},{"reviewer":"Capsaxian D. (CapSaxian)","starRating":"FIVE","updateTime":"2025-09-14T05:05:03.505618Z"},{"reviewer":"Alie Ahmed","starRating":"ONE","comment":"Worst service ever. My husband went for his eye exam. He went 15 minutes late but they made him wait over 2 hours. They still didn't see him. They should do better with dealing customers. They should treat everyone equally, race, nationality should not matter.","updateTime":"2025-08-29T22:28:57.927283Z"},{"reviewer":"Emma McLaughlin","starRating":"ONE","updateTime":"2025-07-09T21:59:19.120281Z"},{"reviewer":"Anthony A","starRating":"ONE","comment":"If you’re wanting to buy anything from here other than a vision test GO SOMEWHERE ELSE. The doctor who performed my exam was fantastic. I ordered the silhouette frames which were around 500.00, got the upgraded transition lenses after always getting cheap glasses. But since I now need double vision I spent the extra money and got what I wanted. In total I spent over 1k. I had issues with the lenses which wasn’t their fault. But the way I was treated after they got my money is the problem. I didn’t get them adjusted when I picked them up since they felt fine when I put them on. But the second I went back in to get the lenses replaced under warranty is the issue. The lady seemed to be bothered I returned, like I was inconveniencing her. I was always polite, but was treated like I went in there 100 times to complain. Sorry for spending 1000 bucks and needing service beyond picking them up once and never coming back. In 2025 who’s dropping 1000 bucks on glasses and not expecting to be taken care of? I was treated like I was making up issues, I had an issue with the transitions darkening uneven and was spoken to like how dare I not shut up and deal with it? The lenses had developed permanent dots on the lenses like someone poked them in 10 spots. I was waiting to get my replacement before posting this so I wouldn’t be descriminated against for speaking up. The lady I dealt with hated seeing me the second I walked in the door. She was nasty to me the entire time like she was having a bad day. Spoke down to me like I was making it up. Like I said when I asked about getting my FIRST ADJUSTMENT after not doing it the day I picked them up it was like she wasn’t paid to do it. People’s eyes adjust, especially to progressive lenses. So heaven forbid I politely asked maybe the frames needed to be tweaked slightly. But if you don’t do EVERYTHING on day one and have to return? Good luck.\nI’ll never return here. When I was using my extended warranty I PAID FOR she was sarcastic like “it’s going to be one and done”\nTalking to me like she couldn’t believe I was even there. Go somewhere else","updateTime":"2025-03-18T21:04:30.946357Z"},{"reviewer":"Tamika Sain","starRating":"FIVE","comment":"Mary is wonderful. She goes above and beyond to make your vision care experience brighter and clearer. She's the best!","updateTime":"2025-03-04T14:39:56.433577Z"},{"reviewer":"Javier Olvera","starRating":"FIVE","comment":"Doctor was very knowledge in her field and very kind. She explained to me how my eyes were and I am very satisfied. I even recommended to co-workers to go to this store and they already did.","updateTime":"2025-01-30T00:08:08.967678Z"},{"reviewer":"Nicole Griffin","starRating":"FIVE","updateTime":"2024-12-15T01:41:35.595833Z"},{"reviewer":"jessica mikha","starRating":"FIVE","comment":"I have been coming to Pearle Vision for almost five years, if not longer. This specific office will always be my favorite place. I look forward to my appointment every year. They are so personable and kind, they even remember me after a year, even though I know they see my name on the appointment list. They don't make me feel like just another patient. They even help me pick the best glasses that fit my personality. I swear, I never want to go anywhere else. On top of everything else, they are quick to reach out to make sure I know when my contacts and glasses are ready for pick. I love being there and I will be continuing going and recommending people to visit them.","updateTime":"2024-11-23T23:00:43.512996Z"},{"reviewer":"chucky smith","starRating":"TWO","comment":"I bought a pair of glasses months ago i barely wear them and one of arms is coming loose 750$ bucks smh also im confused as to why the need a list of all the medication you take and what it has to do with getting glasses even wanted to know what vitamins i took wth","updateTime":"2024-08-11T23:14:17.439383Z"},{"reviewer":"Matt Snyder","starRating":"FIVE","comment":"Went in with a nice pair of sunglasses that had lost a nose piece and expected to walk out with a purchased repair kit. To my surprise, Tammie fixed them up for me and I was out 5 minutes later at no cost. Thank you!!","updateTime":"2024-07-03T18:36:39.570201Z"},{"reviewer":"JitSat Quamara","starRating":"ONE","comment":"Neve go to this place. I brought more than 4 pairs from here. All the 4 pairs were very poor in quality. I was not such a pro in selecting glasses and whichever I selected, the salesperson told me it looks perfect on me whereas the fact was most of them would fit so poorly on me. Later when I would visit them and talk about it, another sales person would tel me why would you buy such a small frame for your face. Last purchase I made, the glasses just fall off my face when I am sweating and no one ever bothered to look or tell me that the arms were too short. This place is very bad and only go if you are an expert and selecting your own glass.","updateTime":"2024-02-25T15:59:04.157139Z"},{"reviewer":"Harli Qelepiri","starRating":"FIVE","comment":"All the stuff has great attitude!","updateTime":"2023-12-29T21:50:33.884378Z"},{"reviewer":"Tom Doerr","starRating":"FIVE","comment":"Mary is very knowledgeable and customer focused. She worked with my insurance company and kept me in the loop the entire process.","updateTime":"2023-12-20T22:58:36.346706Z"},{"reviewer":"Celestine Thomas","starRating":"FIVE","comment":"Everyone in this store was very helpful and kind. I am looking forward to buying my next pair of glasses their.","updateTime":"2023-12-08T23:21:28.675632Z"},{"reviewer":"Cassandra P","starRating":"ONE","comment":"Spent $200 on new lenses to replace scratched ones. I asked if they had a spare case or sleeve for the glasses so they don't get scratches again. I was abruptly told NO and on my way out the door I see an entire shelf of cases. I would of bought a new one but not after the lack of customer service. So guess what? New lenses are scratched 1 month later (after much care and a new case from walmart). I have old glasses/lense from other companies that are still in better shape, many years later. Pearle Visions \"in house\" lenses that are supposed to be scratch resistant are a joke and waste of hard earned money.","updateTime":"2023-11-07T02:28:47.364016Z"},{"reviewer":"tammie sampey","starRating":"FIVE","updateTime":"2023-08-09T14:20:25.317932Z"},{"reviewer":"Dana Manolatos","starRating":"FIVE","comment":"Great selection of stylish name brand frames! Mary is PHENOMENAL, she definitely knows what she is doing! She has helped me the last couple years pick out the perfect frames, she is so kind, & professional!\nDana Culp","updateTime":"2023-07-28T03:43:26.114882Z"},{"reviewer":"Nikki Ann Medina","starRating":"FIVE","comment":"Dr. Brittany Adams is wonderful! I felt she was very comprehensive and knowledgable. She has raised the bar for a standard yearly eye exam. I feel all other eye exams before today were incomplete. I hope she stays here so I can keep going to her.","updateTime":"2023-04-21T00:20:32.217274Z"},{"reviewer":"Eric","starRating":"FIVE","comment":"Got both my regular glasses and my prescription sunglasses here on separate occasions, both of which were ready in less than a week. They have a decent selection of name brand frames and they are not over priced. I won’t go anywhere else.","updateTime":"2023-03-30T23:26:02.256101Z"},{"reviewer":"C M","starRating":"TWO","comment":"The doctor was great and really helpful. However, the prices here are substantially higher than other places for the same exact things and for that I wouldn’t recommend Pearle Vision. I would still see dr Adams for the exam and just take my prescription elsewhere for better pricing.","updateTime":"2023-02-28T18:52:27.120547Z"},{"reviewer":"Sondra Tackitt","starRating":"FIVE","updateTime":"2023-01-12T20:37:23.503280Z"},{"reviewer":"Conner Trogden","starRating":"ONE","comment":"My glasses are always late and they never call when they come in. Long waits usually. I brought in a pair of glasses today that were broken and an employee glanced at them and said “it’s broke.” I wasn’t given a lot of help for a solution, only that they could not/would not help me.","updateTime":"2023-01-09T21:37:52.600120Z"},{"reviewer":"Chandran Satya","starRating":"FIVE","comment":"Great friendly service. On time.","updateTime":"2022-12-26T21:52:21.450100Z"},{"reviewer":"Calvin Gallagher","starRating":"ONE","comment":"Mary is awful and has an attitude problem","updateTime":"2022-12-02T03:26:23.314707Z"},{"reviewer":"nadia kulchar","starRating":"ONE","comment":"I usually go to Pearl Vision for my eye exams, and love it. However, I have never had a good experience at this location and luckily don’t have to go back since I recently moved. I got a new insurance plan through my employer and was confused about my benefits. When I asked questions Mary at the front desk was rude and made me feel unwelcome here. I’ve had to call a few times due to getting misinformation from my insurance company and Mary for whatever reason acted like I was trying to pull one over on her or accuse her of lying, she was rude, and defensive when asked any question. I’ve never had such poor customer service in my life.","updateTime":"2022-12-01T21:07:58.762659Z"},{"reviewer":"Mimi","starRating":"ONE","comment":"I loved the old doctor here, after my recent visit I learned there is a new doctor. Frames are way over priced with limited selections. And I will not go to any place that requires a mask to be worn to see the doctor. No thanks!","updateTime":"2022-11-16T15:31:31.816976Z"},{"reviewer":"Joselito Mozo","starRating":"FIVE","comment":"Friendly and knowledgeable sales representatives. Pleasure to do business with!","updateTime":"2022-10-11T16:48:45.890768Z"},{"reviewer":"Kim Hoke","starRating":"FIVE","updateTime":"2022-09-13T17:22:07.031236Z"},{"reviewer":"Faisal Hussain","starRating":"THREE","comment":"Friendly staff for the most part and decent selection of glasses, however currently there seems to be some scheduling issues. Would not allow me to confirm my appointment over email. When I called in to confirm, they gave me a different date that I confirmed with them, but on the day I was told there was no record of my appointment being made... unfortunate.","updateTime":"2022-09-09T14:52:44.623792Z"},{"reviewer":"Jillian McManaman","starRating":"FIVE","comment":"The doctor was SO friendly and made me feel at ease! I haven't been to an eye doctor in years and she made me want to come back for sure! Quick service and very friendly staff.","updateTime":"2022-08-15T21:19:08.035187Z"},{"reviewer":"Salim Huerta","starRating":"FIVE","updateTime":"2022-08-02T03:36:09.738326Z"},{"reviewer":"doc scoe","starRating":"FIVE","comment":"Quick, friendly and thorough service. Overall a great experience","updateTime":"2022-07-08T01:42:25.692203Z"},{"reviewer":"Michelle Baker","starRating":"FIVE","comment":"I am extremely happy with the service I received from all of the staff members here. The receptionist is warm and welcoming, and the doctor gave me the best prescription I've ever had. After receiving my prescription from the doctor, one of the sales staff members assisted me in selecting glasses that framed my face perfectly, and are extremely stylish. I will be back several times this year.","updateTime":"2022-06-11T00:32:38.164315Z"},{"reviewer":"Jennifer Clark","starRating":"FIVE","updateTime":"2022-04-27T17:19:19.719564Z"},{"reviewer":"Jasmine Taylor","starRating":"FIVE","updateTime":"2022-03-10T01:00:41.142856Z"},{"reviewer":"norine czarnowczan","starRating":"FIVE","comment":"I like when I was greeted when I arrived, then I was quickly serve by a friendly Pearle Vision assistant. I also liked the frame styles selection they have, so my eyes and face thank you for the beautiful frames.\n\nAwesome service, very good on keeping up to date youraccount and vision progress.","updateTime":"2022-02-25T09:07:31.702014Z"},{"reviewer":"Rachna Kumar","starRating":"FIVE","comment":"Highly recommend Pearle Vision - For professional service, great selection, fast delivery and smooth insurance processing. Great staff. Made our annual eye exams and glasses a breeze!","updateTime":"2022-01-13T00:11:10.262844Z"},{"reviewer":"Zari Saynganthone","starRating":"FIVE","updateTime":"2022-01-12T19:20:21.057854Z"},{"reviewer":"SK Troy","starRating":"FIVE","comment":"Always a great overall experience! Excellent product choices at reasonable price and fast service!","updateTime":"2022-01-11T20:55:08.068842Z"},{"reviewer":"Kimberly Young","starRating":"FIVE","comment":"Rebecca was so incredibly helpful. She went out of her way to get my prescription from another doctor, helped locate my insurance and guide me into the perfect glasses for my face. She is kind and patient and went above and beyond to help me. Everyone I came into contact with was friendly and they had a great selection of glasses. Such a wonderful experience!!","updateTime":"2021-12-16T22:44:11.294725Z"},{"reviewer":"Sarah","starRating":"FIVE","updateTime":"2021-07-27T06:23:51.580444Z"},{"reviewer":"Rams K","starRating":"FIVE","comment":"They are very helpful and try their best to get you the best possible discount using your insurance or the offer they provide. They are also flexible to let you use your existing frames (at least for the second/spare one)","updateTime":"2021-07-23T11:15:50.866794Z"},{"reviewer":"Ehren Cahill","starRating":"FIVE","comment":"I had a really positive experience as a walk in for some new frames. The prices were competitive with a number of different shops in the area, and the service was more friendly, too! There was a great selection for a new shop, and my new frames were ready much faster than i expected. I can’t wait to go back again!","updateTime":"2021-07-18T01:17:25.271385Z"},{"reviewer":"Swati Dhiman","starRating":"FIVE","comment":"Great place. Loved the collections as well as had my glasses made under 20 hours! The service is excellent and I must recommend everyone to try it out. 👍🏻","updateTime":"2021-06-18T02:04:09.777764Z"},{"reviewer":"Borislav Palincas","starRating":"FIVE","updateTime":"2021-05-28T02:31:36.567696Z"},{"reviewer":"Surender Nagireddy","starRating":"FIVE","updateTime":"2021-05-01T02:19:58.181376Z"},{"reviewer":"Mike Wilson","starRating":"FOUR","comment":"This location has the highest rating for customer service which is why I came here. Insurance took some of the sting out of the price ($600+ ouch!) but the service was very good, and received my glasses in about 10 days. Recommend Pearle Vision if price is not a consideration.","updateTime":"2021-04-07T18:10:18.532705Z"},{"reviewer":"D Pageman","starRating":"TWO","comment":"My last name is Wyman and I went to this location because of how close it was to where I work. It was recommended that I get a certain type of lens. The optician didn't ask me if I wanted to go that route, but assumed I did and was going to charge me an extra $300. The actual lens that I did want I almost didn't get. I'm not completely happy with my glasses and probably won't go there again. I will give them credit though for how quick I was able to get an appointment and how quickly my glasses came in.","updateTime":"2021-04-03T20:38:26.440069Z"}]
