[{"reviewer":"Edee","starRating":"FIVE","comment":"I had a great experience at Pearle Vision off of Highland Road in Waterford. Lynn was very helpful selecting the right frames for my progressives, as well as getting the right measurements for positioning. Got my new glasses and am extremely satisfied with every step in the process. I highly recommend them for your eye care needs.","updateTime":"2025-12-01T20:20:58.880950Z"},{"reviewer":"Matt P","starRating":"FIVE","comment":"Very friendly staff, Dr Goldberg is excellent","updateTime":"2025-09-30T19:49:10.379511Z"},{"reviewer":"Donald Jablonski","starRating":"FIVE","updateTime":"2025-09-12T20:09:26.718697Z"},{"reviewer":"Laura Seniw","starRating":"FIVE","comment":"The office staff here goes above and beyond. I'm very thankful for their patience as I was about to give up. Dee took extra time to make sure my glasses fit properly. You don't find good service like this very much anymore. I truly appreciate it!","updateTime":"2025-08-11T12:38:20.071547Z"},{"reviewer":"Mallory Vandruska","starRating":"FIVE","comment":"Dee was absolutely wonderful to work with when getting my new glasses.","updateTime":"2025-08-04T16:50:55.786742Z"},{"reviewer":"Maria Flores","starRating":"FIVE","updateTime":"2025-05-28T16:01:53.088545Z"},{"reviewer":"Maria","starRating":"FIVE","comment":"Lynn was real helpful and she’s always so nice to me thanks","updateTime":"2025-05-28T15:56:32.464629Z"},{"reviewer":"Rhonda Roberts","starRating":"FIVE","comment":"I had a fantastic experience at Pearle Vision in Waterford! The entire visit was smooth, professional, and pleasant from start to finish. I especially want to highlight the exceptional customer service provided by Hope. She was incredibly kind, patient, and knowledgeable. Hope took the time to explain everything clearly and made me feel completely comfortable throughout the process. It’s rare to find someone so dedicated to providing top-tier service, and she truly made my visit memorable. I’ll definitely be recommending this location to friends and family—thank you, Hope and the Pearle Vision team!","updateTime":"2025-05-15T16:51:23.865965Z"},{"reviewer":"Jessica Upshaw","starRating":"FIVE","comment":"Dr. Bradley was great. He took his time with my exam and I didn’t get feel rushed. They have a great selection of glasses at this location, it was hard for me to choose but Mrs. Hope was amazing! She was friendly, patient and helped me pick out the perfect frames…explained everything clearly and we talked and laughed the whole appointment. Thank you!","updateTime":"2025-04-11T23:13:51.037300Z"},{"reviewer":"Curry Rakiyah","starRating":"FIVE","comment":"I found the perfect glasses because of HOPE! She was so joyful and excited to help me find my glasses. She is very knowledgeable and personable. If you need glasses go to pearl vision -Waterford and ask for HOPE. You will find glasses. Thank you Hope.","updateTime":"2025-03-21T19:15:47.945964Z"},{"reviewer":"Bryan Tibitoski","starRating":"THREE","comment":"The doctor and staff were all very friendly, but pricing seemed high. I paid less for glasses without insurance at Sam’s club than I did at Pearle Vision with insurance. And the glasses had the same options (transitions & antiglare) and same brands. I’ll come back for exams but not for glasses. I worked with Hope, she was nice and friendly","updateTime":"2025-03-15T16:01:01.895207Z"},{"reviewer":"Linton Matthews","starRating":"FIVE","comment":"I have been going to this location for the past several years. My entire family also goes here. The treatment is great, as well as the service. Ms. Hope (The Cartier Lady) is awesome, and she really has an eye for what glasses look the best on you.","updateTime":"2025-02-07T16:24:13.067150Z"},{"reviewer":"Nathan Arnold","starRating":"FIVE","comment":"Everyone was very helpful and very professional. I felt welcomed and very comfortable. I will definitely come back, the next time I need glasses.","updateTime":"2024-12-15T21:20:08.267556Z"},{"reviewer":"swish jumpman","starRating":"ONE","comment":"price gouging business with many misleading sales tactics. rude, grumpy elderly employees that should retire and will argue with you over their \"policy\"","updateTime":"2024-12-05T15:52:39.384572Z"},{"reviewer":"Jennifer Johnson","starRating":"FIVE","comment":"This place is wonderful. Best selection of frames in town. The staff is top notch, especially Mrs. Hope. She is the absolute sweetest and so helpful. She has an eye for fashion too, so you will come out looking and feeling amazing! Thank you, Hope!","updateTime":"2024-11-23T17:55:17.420572Z"},{"reviewer":"avery sutter","starRating":"FIVE","comment":"everyone there was very kind! we had Hope she was amazing!","updateTime":"2024-11-19T21:18:34.722380Z"},{"reviewer":"Suzie Tee","starRating":"FIVE","comment":"The staff at the Waterford MI Pearle Vision Center provided outstanding customer service to my mother and I. My mother is 91, in a wheelchair and is unable to walk. Her glasses broke, and we had her prescription sent to the Waterford Pearle Vision Center to have new glasses made. Associate Saira was AMAZING, both on the phone leading up to our visit, and during our time there. She was courteous, knowledgeable, and thorough on the phone, and kept track of the status of the prescription, calling me when it had been received. When we went to the Center, Mom stayed in the car with my sister, and Saira and I picked out frame options - and Saira brought them out to the car, with a mirror, so my mom could try them all on. She was so patient and helpful, and made my mom feel at ease in this extenuating circumstance. Once we'd selected a frame, Saira marked them for the bifocal - also while Mom was in the car. Words cannot express my thankfulness to Saira, for being willing to go above and beyond her regular duties, and maybe even outside her comfort zone, to provide stellar care to my elderly mom. Saira even offered to put a rush on the order. I can't wait till they're ready so I can go back to the Center and say hello. KUDOS to Pearle Vision for having such excellent, caring associates.","updateTime":"2024-10-26T21:24:49.624628Z"},{"reviewer":"Danielle Williams","starRating":"FIVE","comment":"I highly recommend visiting the Waterford location. Ms. Kim and Ms. Hope are very professional and friendly. I felt welcomed by Kim and Hope. I drove 30 miles because I couldn’t tolerate subpar customer service and lack of accountability from the Flint location any longer (Miller Rd and Linden intersection). Kim and Hope saved Pearle Vision from losing a loyal customer. Please recognize their dedication to their customers. I don’t regret burning a half of tank gas just to pick a pair of frames. 🤣","updateTime":"2024-10-05T18:47:00.968150Z"},{"reviewer":"Kirk King","starRating":"FIVE","comment":"I had the pleasure of working with Hope this morning, so sweet, kind, and helpful! A true all star with customer service... Kirk","updateTime":"2024-09-28T15:14:39.004643Z"},{"reviewer":"jon tilley","starRating":"FIVE","comment":"I got dirt in my eyes, and they were willing to get me I. Asap! Very helpful and understanding. But luckily I managed to get it out at home. They have great customer service. Would recommend to anyone!","updateTime":"2024-09-28T13:45:25.247614Z"},{"reviewer":"Jax Poggione","starRating":"ONE","comment":"The ladies here were super nice. However the doctor did not bother changing my prescription. I got new insurance so I tried this place out. At the end of the exam the doc said 'your script didn't change that much' which ok. And he didn't do the typical here's your old one here's your new script that other places have shown me. So I got a weird feeling when I left and called the last place I went to, mind you it's been a few years since I was last in. Turns out he didn't change the script at all. I specifically said in the pre exam and exam that stuff is blurry even with my current glasses on. I went to another eye doctor the next week and my script did in fact change. Not happy with this place at all.","updateTime":"2024-06-20T23:39:54.969260Z"},{"reviewer":"Pete","starRating":"THREE","comment":"Like the Dr. Like the prescription he arrived at. Hate the return policy, it doesn't exist. All sales are final. This is a franchise and does not follow the corporate policy. So if you get a pair of glasses that maybe don't perform at the distance range you were expecting or hoping, you're stuck with them.\n\nIdk what this business's cost or deal is with the Pearl Vision corporation but we all know these frames and lenses cost that company pennies on the dollar and you screw your customers instead of eat a dollar or two loss. Cool. I won't be using you anymore.","updateTime":"2024-05-23T17:46:42.020077Z"},{"reviewer":"kenneth byrd","starRating":"FIVE","comment":"Good care from all staff.","updateTime":"2024-02-07T14:56:03.412358Z"},{"reviewer":"Krystal George","starRating":"ONE","comment":"Expensive and did not explain anything","updateTime":"2024-01-27T23:50:31.442714Z"},{"reviewer":"Fabian Rehmet","starRating":"FIVE","comment":"I can highly recommend this place, super friendly staff. Just received my glasses, great adjustment, service and fast turnaround! Thank you Dee :-)","updateTime":"2024-01-09T18:52:23.799767Z"},{"reviewer":"Sa Rah","starRating":"FIVE","comment":"Highly recommend this place! If you're looking for an optician, you've found it! Staff and doctor were very helpful, knowledgeable and friendly! I felt so well treated and Dee in particular did a fantastic job. Thank you so much - keep up the good work!!!","updateTime":"2023-12-29T21:19:02.483549Z"},{"reviewer":"Linda Elliott","starRating":"ONE","comment":"I don't know how this placw stays in business. I a< 77 years old. I have had glasses most of my life.I got new glasses. When I got home they didn't work. I went back 2nd ones didn't work. over $600.I\"m not going back. I can't afford another $100 or more for bad glasses.","updateTime":"2023-12-27T21:54:32.341348Z"},{"reviewer":"Jay M","starRating":"FIVE","comment":"Been coming here for years. Direct and to the point. I don’t have the best eye insurance so I choose to get my glasses elsewhere but the contact options are great and I get the same brand every visit.","updateTime":"2023-11-22T11:25:14.135299Z"},{"reviewer":"Cassi Mott","starRating":"TWO","comment":"Honestly shocked at the price gouging. I went in for new glasses, and I felt the price was steep despite having great vision insurance. I ended up searching and the persol frames I ordered were $335 on persols website versus the pearl vision retail charge of $429 for the exact frames. I called them and all they said was they don't price match and their prices are their prices. They would not share why the price was $100 more than the manufacturer.","updateTime":"2023-11-13T19:47:58.030331Z"},{"reviewer":"Caroline Vanleuven","starRating":"FIVE","comment":"Was absolutely impressed with the service they provided for my mom. Nice friendly people, Dr. Jill was amazing with the exam - very thorough. We will be returning for sure.","updateTime":"2023-10-29T20:25:48.030183Z"},{"reviewer":"K Mills","starRating":"FIVE","comment":"This is a great place to buy eyeglasses: nice selection of frames, fair pricing, and fast turnaround time. I especially recommend Dee as your optician. She's knowledgeable, authentic, and there's no high pressure selling. When you enter this location, they'll ask you \"can I help you?\", do yourself a big favor, ask if Dee's available.","updateTime":"2023-09-11T21:28:57.663227Z"},{"reviewer":"Connie Garzone","starRating":"ONE","comment":"I took my daughter to get an exam and glasses. She picked out about 6 frames that she liked prior to going in for the exam. After the exam it was time to pick a pair of frames. The woman, even though we had ALREADY picked 6 fairly priced frames, insisted on helping her find more. I was not paying much attention because I was looking at frames too, but my daughter liked a pair that she handed her a lot. We sat down to start the process and I grabbed the frames to look at them and saw that they were Saint Laurent. I immediately looked at the price knowing they were designer and they were over $500! My daughter was so disappointed when I told her that they were just too expensive. I told the woman that she should ask the parents what price range they want to stay within. She told me basically that it was up to the parents to make the decision of whether or not that they can get them. What a horrible thing to put a child and parent through. Come find out she was handing her ALL expensive designer frames. Keep in mind my daughter had previously picked out at least 6 frames. I will not be back for their shady sales practices alone.","updateTime":"2023-08-10T12:57:59.148705Z"},{"reviewer":"Johnny Porter","starRating":"FIVE","updateTime":"2023-07-31T16:33:09.678804Z"},{"reviewer":"Mitzu","starRating":"ONE","comment":"So far this Pearle location in Waterford, MI is on their second attempt of trying to set me up with new glasses. First time, my vision with the new lenses was worse than my current glasses and I was told that they were made incorrectly, so they reordered. The second pair was just as bad as the first and I was told that they couldn't correct my vision any further. How does that make sense when my current 3-year-old glasses are better than what Pearle is trying to sell me? So much for the 100% satisfaction guarantee. In addition, during the eye exam, I was told that my eye had internal bleeding and I needed to see a specialist immediately. I went to their recommended specialist and after an extensive and very painful exam, nothing out of the ordinary was found. So, when the 2nd pair of glasses didn't work, they tried to send me to a different specialist with the same area of expertise as the first. Pearle refused to give me a second eye exam with a correct prescription and refused to give me a pair of glasses that I can see out of. They don't allow refunds, so they are forcing me to pay for and accept a subpar product that doesn't work for me. And they've used up my insurance benefits so that I can't go elsewhere without paying more out of pocket than I already have paid to Pearle. Drs. Goldberg were extremely rude and denied that there was anything further that they could do. Meanwhile, my insurance benefits are used up so that I have to wait a year before getting another exam with the correct prescription and I am out the 50% deposit I put down and have no glasses.","updateTime":"2023-06-19T13:29:06.429497Z"},{"reviewer":"Justin Vanhaverbeck","starRating":"TWO","comment":"I don’t like leaving bad reviews but I gave Pearle Vision plenty of time to take care of me, and two months later I still have no trials. They also claim to have left a voicemail, which I never received. My wife had asked for her prescription THREE times and no one ever sends. I’m not convinced that supplier delays are the only thing involved with this poor experience. I also had a good deal of trouble with the exam because they force masks and it causes the lenses to fog. Shame because they have sophisticated equipment and skilled optometrists.","updateTime":"2023-05-09T17:44:35.546615Z"},{"reviewer":"theresa s","starRating":"FIVE","comment":"This was my first time at pearl vision, Staff was very friendly, helpful, knowledgeable. The doctor was very thorough and very kind. Dee was wonderful and caring!!! Keep up the good work.","updateTime":"2023-03-24T01:27:28.709165Z"},{"reviewer":"Casey Flanagan","starRating":"FIVE","updateTime":"2023-03-10T00:45:49.513139Z"},{"reviewer":"Larry Aubry","starRating":"ONE","comment":"Ordered a simple pair of glasses January 3. Today’s the 17th and they are still getting completed. This is my second time calling. I just ordered a pair of glasses what’s so hard this is a brand new place. It looks like they’re supposed to stray away customers not bring them in I don’t understand, they even didn’t call me and told me that it was delayed. I had a call twice very poor management.","updateTime":"2023-01-21T16:14:55.555384Z"},{"reviewer":"jodi barrigar","starRating":"ONE","comment":"Doors locks. Have to call for entry.. odd way to treat customers. Just lost a whole family of customers","updateTime":"2022-12-30T16:35:15.395576Z"},{"reviewer":"Brenda Begley","starRating":"FIVE","comment":"EXCELLENT Eye Care facility!! Very thorough exam by Dr. Goldberg...very friendly and caring. Lynn is so helpful and she went out of her way to accommodate my schedule for picking out and fitting my frames/lenses.","updateTime":"2022-11-29T14:13:04.613097Z"},{"reviewer":"Mike Birch","starRating":"FIVE","comment":"Hope Washington was BEYOND EXCELLENT with helping my wife and I pick out new glasses. She was even worked with us to get some Cartier glasses covered with my wife's vision insurance. We are very happy and look forward working with Hope again. Also Dr Goldberg was very through and patient with his examination.","updateTime":"2022-10-22T20:20:01.345419Z"},{"reviewer":"Erin Klepaski","starRating":"ONE","comment":"Rude office staff. Inefficient processes. Not customer friendly.","updateTime":"2022-10-21T18:03:09.395262Z"},{"reviewer":"Amber Soda","starRating":"FIVE","comment":"High quality and Welcoming Pearle Vision location. They do have a lot of calls and a lower amount of staff making the call wait times a little long but it's understandable, and they're always quick with an answer when you do get them on the line. They're well informed, clean and have up-to-date equipment for vision exams which makes a very big difference with your resulting prescription.","updateTime":"2022-08-18T18:58:26.841157Z"},{"reviewer":"Nick Fedirko","starRating":"ONE","comment":"Be very careful here. I TRUSTED that the team would review my insurance information prior to my appointment. However, upon arrival, they informed me that they did not yet speak with my insurance company but given that we had no issues in the past, they recommended that I should proceed with my exam while they continue to contact the insurance company. After my exam, there was still no word from my insurance and I proceeded to buy a one-year supply of contacts per their advice and paid for the services that my insurance is known not to cover. About an hour later, they called me and mentioned they finally reached my insurance carrier and that my vision plan is not active for another month and that I could be refunded for the contacts but they will retain the cost of the vision exam ($79) from the refund since it isn't covered for another month. When I insisted that I would have waited until July if I were provided these facts they were very rude and argumentative to me and refused to make it right. They tried to say that they attempted to contact me prior to my appointment to obtain insurance info and this is a FLAT OUT lie. I had a total of 0 missed calls and/or voicemails from the office. This type of practice is not cost effective to healthcare and is unethical. I have overheard Dr. Goldberg publicly belittle customers in the past for having insurance issues and I thought nothing of it knowing that I have good vision coverage. I did not think that I would fall victim to their poor ethics and the attitude of profit over patient experience. $79 is not a lot of money to me but what I do find valuable is patient centered care that utilizes the ethical belief of cost-effective healthcare and emphasizes the patient experience. If you disappoint the customer, it is your duty to make it right. Pearle Vision’s mission/vision statement includes “caring for the people behind the eyes.” It would seem to me that the Goldberg’s do not align with the corporate values. I will not return to a Pearle Vision because of this experience.\n\nAs for the exam itself, it was the most rushed eye exam that I have ever experienced. Dr. Jill Goldberg was asking numbers, for example, 1 or 2, 3 or 4, before changing the dials and not timing the questions with the change in lenses. This was very confusing and I felt like a dollar in the seat rather than a patient. The faster the exam is complete, the faster the next dollar can be made. Bedside manner is poor here.\n\nFurthermore, I got in contact with my vision insurance. They said that they are a small company and there is only one person who answers calls. She reassured me that she has a good memory of which clinics call and she was adamant that nobody from Pearle Vision ever called her recently. This refutes the claim of Pearle Visions' staff that they contacted my insurance company after my exam and provides evidence of another lie to squeeze a dollar out of me.","updateTime":"2022-06-30T20:31:33.133080Z"},{"reviewer":"Reggie Wiltse","starRating":"ONE","comment":"Dr. Goldberg Was very rude and was more concerned about vaccine status. He was talking bad about other customers in the lobby and I felt it was very unprofessional. Needless to say we will never be back. Also when we asked for the prescription they handed us a piece of paper and we left. We had to go back and get the Rx. I don't understand why they don't want to give you the results of the eye exam.","updateTime":"2022-02-26T17:35:22.418299Z"},{"reviewer":"Christine Glowe","starRating":"FIVE","comment":"This was my first visit to any Pearle Vision. This Pearle Vision is in a very convenient location for me. I was able to make an appointment on-line for just a few days later. I thoroughly enjoyed the time I spent there, from being greeted, the initial exam, testing with Dr. Jill, all the way through Dee assisting with selecting glasses, options, and going over what is covered by my insurance. Dee was very understanding and supportive when discussing me being a woman of a certain age and needing to wear glasses all the time, not just for computer usage or reading. We can sometimes be stubborn and put this off past the time it is necessary to do so! We found lovely frames that I will be happy to show off once they arrive. I'm looking forward to my next visit to pick them up! Thank you to the ladies at Pearle Vision who made my day.","updateTime":"2022-02-04T21:00:34.824404Z"},{"reviewer":"Lauren Knight","starRating":"FIVE","comment":"Had a great experience today for my eye exam with Dr. Goldberg and picking out new glasses with Dee. She was kind and helpful. Highly recommend for your eye care needs.","updateTime":"2022-02-01T19:50:35.383862Z"},{"reviewer":"Dan Dakroub","starRating":"FIVE","comment":"The doctors and staff are amazing! A huge shout out to Dee in particular. I was having issues with my glasses. The place they have cut the lenses made mine weird and they were super blurry. It took a couple tries but with her help and help from the doctors we finally got the cut right! Thanks again and keep up the good work!","updateTime":"2022-01-21T20:49:40.695392Z"},{"reviewer":"Donnie Lidster","starRating":"FIVE","comment":"From the staff up from to the doctors in the back, this place is great from start to finish. Everybody is very quick and helpful and the wait times are not long at all. I actually drive pretty far to go here because I love them so much.","updateTime":"2021-12-22T20:40:33.761878Z"},{"reviewer":"Heather","starRating":"FIVE","comment":"After bringing my daughter here because an appt at her regular doctor would be 6 months out, Dr Goldberg did an amazing job with her so much so that my 11 yr old said \"Mom I don't think I'm supposed to see this well!\" If that is not a ringing endorsement I do not know what is. I decided to become a client myself and pick up my new contacts this week. Update.. Loving the contacts!","updateTime":"2021-08-25T11:01:57.890087Z"}]
