[{"reviewer":"William Littleton","starRating":"FIVE","updateTime":"2025-11-23T19:37:41.735166Z"},{"reviewer":"Debra McDonald","starRating":"FIVE","updateTime":"2025-11-16T13:53:56.870686Z"},{"reviewer":"Mike Murphy","starRating":"FIVE","comment":"Great experience, great customer service, Linh was extremely helpful and I'm so happy I got my new glasses at Apple Valley Pearle Vision. I really appreciate Linh taking time to help pick out my new glasses.","updateTime":"2025-10-14T00:00:51.296179Z"},{"reviewer":"Kristine Larson","starRating":"FIVE","updateTime":"2025-09-12T14:04:34.832098Z"},{"reviewer":"Jenessa Kedinger","starRating":"ONE","comment":"I'm not much of a negative review writer, but I want to warn people to avoid this location. We came here to get our son's glasses repaired, as we had purchased the protection plan because kids will be kids. I wasn't aware that Pearle Vision was location specific, so we stopped into this one because they opened earlier in the day and I wanted to get him back to school. They made it clear VERY quickly that they had no intention of helping us, but it wasn't until I asked a bunch of clarifying questions that I figured out why this was. I can handle rude (which they certainly were), but what made me gasp was the comment the manager said to the salesclerk that \"we wouldn't help them anyway because those are STATE GLASSES (implying we were on Medicare.)\" We're not on Medicare and have excellent vision insurance, but that is 100% beside the point. How rude and disrespectful to those who use that kind of assistance and especially to a child? If I were to ever say something like that to a child/family at my place of employment, I would certainly expect to be terminated. So, I write this review as a warning to any family who needs to hear that they have no desire to help those who aren't wealthy. P.S. the Burnsville location was delightful in repairing his glasses, acknowledged that the glasses shouldn't have even broken in that way in the first place, and fixed the glasses on the spot without ever even looking up our account. So, if you want glasse that only Pearle Vision carries like my son did, go to the Burnsville location, they are delightful!","updateTime":"2025-09-12T00:35:40.314758Z"},{"reviewer":"Mark Mcelderry","starRating":"FIVE","comment":"Hani. It was great service, definetly would recommend her service","updateTime":"2025-09-11T20:21:32.219617Z"},{"reviewer":"Theresa McDonald","starRating":"ONE","updateTime":"2025-08-30T13:39:22.194286Z"},{"reviewer":"Andrew Bridge","starRating":"FIVE","updateTime":"2025-07-29T21:30:50.669127Z"},{"reviewer":"Kyle Tonsager","starRating":"FIVE","comment":"Linh helped me with an adjustment and did a fantastic job. The store looks amazing!!! I will be coming back for my annual eye exam.","updateTime":"2025-06-10T23:30:07.275607Z"},{"reviewer":"Alex Dominguez","starRating":"FIVE","comment":"(Translated by Google) Excellent service from everyone.\nThank you to Mr. Rous for her assistance.\nThey speak Spanish and English.\n\n(Original)\nMuy buena atención de todos\nGracias ala Sr. Rous por su atención.\nHablan español y inglés.","updateTime":"2025-06-07T18:05:54.861273Z"},{"reviewer":"rino biondi","starRating":"FIVE","comment":"Excellent service and attention, Rose is a concerned and diligent person with her clients, the doctor who treated me also did an excellent job, in addition to being all very kind and professional.","updateTime":"2025-05-27T16:15:38.483851Z"},{"reviewer":"ZAYRA NICOL","starRating":"FIVE","comment":"(Translated by Google) Moriah and Velia very good attention\n\n(Original)\nMoriah y Velia muy buena atención","updateTime":"2025-02-24T22:29:45.298269Z"},{"reviewer":"Jolie Perez","starRating":"FIVE","comment":"Linh is the best!!","updateTime":"2025-02-19T17:39:32.080893Z"},{"reviewer":"Sarah Mason","starRating":"FIVE","comment":"I had the best experience at Pearle Vision Apple Valley. Everyone was incredibly kind and helpful, they answered all of my questions and made sure I was well informed. (New to glasses.) I also never once felt pressured to purchase my glasses from them. They offered to measure my pupillary distance and gave me everything I needed to order from elsewhere online! 100% recommend this place.","updateTime":"2025-01-04T16:48:13.542925Z"},{"reviewer":"Stacey Mies","starRating":"FOUR","comment":"The front desk greeted us with a smile. Rose in optical was very nice and helpful. Our son needed glasses for the 1st time and the process was very easy and fast.","updateTime":"2024-12-28T18:09:35.708950Z"},{"reviewer":"Lance L","starRating":"FIVE","comment":"Great place, very kind and helpful people. Linh was amazing at taking care of us through the whole process. Definitely recommended for all your eye care needs!","updateTime":"2024-11-20T16:38:10.959962Z"},{"reviewer":"Rajeev Shankar","starRating":"TWO","updateTime":"2024-11-05T04:38:30.295856Z"},{"reviewer":"brian payton","starRating":"FIVE","comment":"For the past 5 to 7 years I have been a regular customer at the Apple Valley Pearle Vision. From day one the awesome and amazing store manager Lihn and her incredible staff. Have always been extremely helpful patient professional kind and generous with their time and attention. Regardless if it's been an eye exam contact lens or glasses I needed to or even an adjustment on an older pair of glasses. Lihn and her team always taking the best care of me. So much so that I have recommended them to family and friends colleagues and co-workers. I highly recommend that anyone who is in need of services with a smile and great attitude as well as professionalism the old school way. Stop in or give Lihn and her her staff who are more like family a call or a visit. You will be happy you did.\n\nB K Payton","updateTime":"2024-10-01T22:10:12.540410Z"},{"reviewer":"DJ CAPRIC3 Josh Luby","starRating":"FIVE","comment":"My glasses started to lose their shape after a few months. Brought them in and they determined the frame was defective. They have a new pair coming for me to replace at no charge. Great customer service!","updateTime":"2024-07-12T03:03:50.860118Z"},{"reviewer":"Andrew Campbell","starRating":"FIVE","comment":"My family and I have been going to Pearl for a few years and the clinic has been great. The stand out has to be Linh!! She is always goes above and beyond! Great job!","updateTime":"2024-07-11T23:01:57.487851Z"},{"reviewer":"Les Smigla","starRating":"ONE","comment":"I was trying out two different prescriptions of contacts. When as in Philadelphia for vacation time I accidentally left one of the sample boxes in Philadelphia. When I got back I asked if I get another sample box and I was told they were completely out of them and they didn't know when they'd get more in. This didn't seem right to me as they're an eyeglass place sounds like they were lying to me. I decided to go ahead and order glasses and contacts from this place spending about $1,000 for everything. The contacts were supposed to be in in about a week, but if you're calling them they said they were delayed and wouldn't get them for another 45 days. I called and said well I can I get a sample box of the right one since I'm out they would like to wear them this weekend and I won't have time to pick up the new boxes. The manager told me they do not do that you only get one box and one box only. I said well I only want the right pair since the other ones are delay getting in. And the boxes are free from The vendor. And they said well too bad we don't care you get one pair is our policy to only give you one sample box. I did whine about a little bit and say well that's a bad policy I won't be shopping here again and they didn't seem to care. So buyer beware.","updateTime":"2024-07-10T20:12:48.799138Z"},{"reviewer":"Heather/Josh Tice","starRating":"ONE","comment":"A year ago, I got new glasses. After wearing them for a few weeks, I stopped in with questions because everything looked blurry when I turned to the right. I had gotten another pair from an online vendor, using the prescription from pearle vision and was not having issues. I was blown off by the gentleman who helped me, telling me my eyes were still adjusting and everything was fine. Whatever, I was mad and I pretty much wore the glasses from the online place and my old glasses for most of the year. One month ago, I went in, told the optician my story, had my eyes examined, and placed an order in my new prescription for lenses to replace the bad ones in the frames. I was told the lenses would take two weeks. At three weeks I called and was told, \"Sometimes these stronger prescriptions can take longer to process. Hopefully we'll have them some time this week.\"\n\nI had my eye exam and ordered lenses on June 1st. Tomorrow is July 1st, and I still have not gotten a call.\n\nI tried to give this company a second chance. I will never order glasses or lenses from them again.","updateTime":"2024-07-01T00:00:11.892555Z"},{"reviewer":"Teresa Amos","starRating":"FIVE","comment":"Awesome service and great friendly staff!","updateTime":"2024-06-22T21:20:38.281617Z"},{"reviewer":"Sandra Schlaefer","starRating":"FIVE","comment":"All the staff at Pearle Vision in Apple Valley were great. I have used them for years and have had a very positive experience using either VSP or EYE Med insurance. I was able to let them know about my medical and vision insurance in advance so I didn’t have to deal with that at my visit. Nice selection of glasses frames..bought fun light green ones.","updateTime":"2024-06-18T11:02:36.214482Z"},{"reviewer":"Lorena Gonzalez","starRating":"FIVE","comment":"(Translated by Google) They were really kind and diligent. I was very pleased with the attention from Mrs. Rosa, I think that's her name (she speaks Spanish). She helped my mother and me a lot with a very good attitude and in a kind manner, as did the doctor. I'm super happy with the care.\n\n(Original)\nRealmente amables y diligentes, muy complacida con la atención de la señora Rosa creo que es el nombre (habla español) nos ayudó mucho a mi madre y a mi con una muy buena actitud y de manera amable al igual que el doctor, súper contenta con la atención.","updateTime":"2024-06-10T12:58:12.074756Z"},{"reviewer":"Shelly Thurnau","starRating":"FIVE","comment":"Great service from Sarah at the front desk to the opticians and doctors! They always make my kids feel very comfortable. Top notch!","updateTime":"2024-05-31T22:45:53.403356Z"},{"reviewer":"Mieka Pederson","starRating":"FIVE","comment":"I would highly recommend this location! The staff was incredibly welcoming and kind from the moment I walked in, to the moment I left. The staff was also super helpful when it came to any questions I had. This location is by far my favorite because of their efficient services. No annoying waiting times!","updateTime":"2024-05-31T15:08:24.768164Z"},{"reviewer":"Kezziah Glass","starRating":"TWO","comment":"The mechanics of making an appointment, the appointment itself with the medical provider were all satisfactory. The desk, service staff were also helpful with assisting with attempts to temporarily fix my broken glasses to remain serviceable till replacement. I did get the sense of annoyance from phone answering staff to check if my product was in at business days 9 or 10. My frustration and disappointment is with the final product. The frame didn't feel right from the start and the bows didn't sit right either. I assumed that it was just an adjustment period. Over the next few weeks, it didn't improve, in fact, it became more and more uncomfortable and the frame felt more unstable. I actually hated them. I did opt for a lower end pair with no frills because of budget constraints at that time but was planning on using my insurance benefit that was suppose to be active a month later with the intent to get a more deluxe pair. I still paid close to 300 dollars for this product. I went to a competitor to see what frames they had and come to find out these were no where near a good fit/sized frame for my face. They were too small and already bowed out. The kicker is an experienced STAFF assisted in picking, fitting and finalizing this frame purchase with me knowing they didn't fit my face. I RELIED on their PROFESSIONALISM and EXPERTISE but received services less than adequate. I probably should have realized this was not right sooner but I just thought it was bad choice of a suitable frame. It was never a suitable frame size for me from the start. Your company has lost my future business and I will not recommend your services to anyone. I hope this review alerts the public to scrutinize eye wear purchases at your store if they patronize you do they are aware of my experience.","updateTime":"2024-05-30T18:02:45.973957Z"},{"reviewer":"MS S","starRating":"TWO","comment":"The brunette younger lady who works the front desk was very rude. She had an attitude from the moment I walked in and when I was picking frames. She was very belittling when I asked simple questions about the turnaround time and process for potentially putting new lenses in my current frame.\n\nFortunately, she had to move onto another customer and I worked with another employee who was much nicer when completing my purchase. I wish I got her name, but she seemed older than the upsetting front desk employee and mainly helped finalize the sale.\n\nThis was my first experience at this location and has ruined my long-standing relationship with Pearle Vision. I just moved to the area and will consider other local options moving forward. Eye care is a priority for me and can become quite pricy. I’d prefer working with a business that doesn’t offer a miserable experience.","updateTime":"2024-05-03T05:54:51.119952Z"},{"reviewer":"Aiyanna Rathbun","starRating":"ONE","comment":"They didn't even put my glasses in the frame correctly so when I went to go itch my eye it cut my finger open I don't even know if u should go back and get them fixed or not","updateTime":"2024-02-20T04:25:40.039191Z"},{"reviewer":"Jacquelyn Delo","starRating":"TWO","comment":"2/10/24 just left this office 1:45pm , I always come here for my glasses and contacts , I walk in to ask to order contacts and get a trial pair because my current contacts are old and I’ve never had an issue getting a trial pair and the Brunette desk girl was immediately giving me attitude for no reason, especially because I wanted a trial pair????. I asked kindly for what I needed and she felt the need to be incredibly unfriendly. I said I’ll go elsewhere because of her rudeness. Ruined my entire day.","updateTime":"2024-02-10T19:50:18.519773Z"},{"reviewer":"Thomas Hamann","starRating":"FIVE","updateTime":"2023-11-25T19:44:20.321792Z"},{"reviewer":"Vlade Jones","starRating":"FIVE","comment":"They have nice, affordable, plus comfortable frames! The women that helped me pick out frames was great and help keep me in my price range as well.","updateTime":"2023-11-03T01:49:32.786742Z"},{"reviewer":"Kirk Mckinnon","starRating":"FOUR","updateTime":"2023-08-10T17:15:50.883410Z"},{"reviewer":"Andrew Van Heest","starRating":"FIVE","comment":"Was able to book an appointment less than a week in advance. Everyone here was very friendly, highly recommend!","updateTime":"2023-08-10T00:23:09.944758Z"},{"reviewer":"A __","starRating":"FOUR","comment":"Exam went amazing you don’t have to get eyes dilated anymore which was amazing.\n\nBut I came to getting glasses and she wouldn’t let me get the ones I wanted. She didn’t understand that I only wear them at night before bed. So went to another Pearle Vision and got the same glasses I wanted.","updateTime":"2023-02-21T17:38:40.914465Z"},{"reviewer":"Trevor “Shake-N-bake” Lahey","starRating":"FIVE","comment":"Good place to go if you want to see","updateTime":"2023-02-08T22:50:27.682835Z"},{"reviewer":"Regina Cameron","starRating":"ONE","comment":"As soon as I walked in, I noticed that no one said anything to me.\nThere were no other customers present.\n\nSo, I then said, Good afternoon...\n\nStill with 3 employees in the place, no one responded to me except an Asian lady, and she responded ONLY after I said, \"I'm Regina Cameron, and I have an appointment at 1:30\n\nShe then handed me a clipboard with paper to fill out, and she pointed and said something that I didn't hear, so I said, \"What did you say?\nShe responded,\nA pen there...\n\nAs I'm filling out the paperwork, another customer came in, and everyone greeted her with a hello, a smile, and can I help you....\n\nI was done when I saw that interaction!\n\nI then stated to the lady that im having second thoughts about being here and why I was leaving....\nAnd that's because I did not get the same greeting that i deserved as that other customer did!\nKSo why would I trust them to do right by me...\nAnd yes, I am a person of color....\n\nAnd I do hope that the next optical office I enter into will expect, except, and greet me as I am, a paying customer.","updateTime":"2023-01-10T20:34:54.152380Z"},{"reviewer":"Clay Albertus","starRating":"FIVE","comment":"They always make the appointment short and sweet.","updateTime":"2023-01-03T20:03:06.885044Z"},{"reviewer":"Mary Williams","starRating":"FIVE","comment":"I really like the staff at this location and the eye doctors here are excellent. I have had very thorough eye exams from start to finish and they always take the time to answer any questions.","updateTime":"2022-10-07T21:31:07.328138Z"},{"reviewer":"M C","starRating":"FIVE","updateTime":"2022-05-16T22:03:28.648570Z"},{"reviewer":"Lloyd DeVaux","starRating":"FIVE","comment":"Great experience. Friendly, efficient and knowledgeable staff!","updateTime":"2022-01-11T23:49:02.923305Z"},{"reviewer":"Kellie Lange","starRating":"FIVE","updateTime":"2021-12-26T14:01:23.114691Z"},{"reviewer":"Kevin Switala","starRating":"FIVE","comment":"My family and I have been clients for a number of years. Dr. Anderson does a fantastic job of listening, learning, and explaining things. Linh has always been super helpful in finding frames, adjusting them to fit properly, and such a joy to be around! I would recommend Apple Valley Pearl Vision to everyone!","updateTime":"2021-12-22T14:37:41.897292Z"},{"reviewer":"Winston Cartwright","starRating":"FIVE","updateTime":"2021-12-16T21:48:21.164515Z"},{"reviewer":"Rys","starRating":"FIVE","comment":"Linh always makes her customers feel special. She really does go out of her way to help people out when they need it. I have always felt welcomed in Pearle Vision by all of the staff and the cozy and clean environment of the office. I enjoy the experience so much that I'm willing to make the 30min drive to get care that I know will be top notch. I HIGHLY recommend making Apply Valley Pearle Vision your go-to for eye care.\nNot to mention they offer many glasses styles and mine have come out feeling like the best pair of glasses I have ever owned/worn.","updateTime":"2021-12-03T18:49:59.353308Z"},{"reviewer":"BJ Musch","starRating":"FIVE","comment":"Great service and attention to detail from experienced staff at Pearle Vision in Apple Valley. I have a hard-to-fit prescription and have had to have lenses redone more than once at a competitor store due to incorrect lens shape or positioning. l was impressed that Linh seemed familiar with my prior problems. She was confidant she could get my glasses just right, taking my specific needs into account.\n\nI also felt very safe due to the cleanliness of the store, the care of the fully-masked staff, and the appointment-only policy (despite which they got me in quickly). The glasses themselves took a long time to come in, but I was expecting that, and would much rather have high quality than speedy turnaround.\n\nI just picked up the new glasses yesterday, and Linh took her time fitting them -- making sure they were comfortable and secure, and that I had none of the excessive distortion issues I'd had in the past. I drove home with no issues finding the \"sweet spot\" for the progressive lenses, so they took no time to adjust to. I'm currently typing this at a large double-monitor setup (I'm a designer), and can read 90% of both screens without turning my head, which is better than I hoped for.\n\nI will definitely use the Apple Valley Pearle Vision again.","updateTime":"2021-11-20T18:56:05.459291Z"},{"reviewer":"Mary Jo Cloke","starRating":"FIVE","comment":"I have purchased my last 5+ glasses from this location. Different optometrists each time, but their service was consistently exceptional. The staff have always been helpful and courteous. I often come back for frame adjustments or new nose pads. I like the frame selection and always find a pair that's just right for me.","updateTime":"2021-09-16T15:07:29.872419Z"},{"reviewer":"Daryl Andersen","starRating":"FIVE","comment":"Friendly, professional doctor and staff. State of the art exam equipment. Fast, convenient appointment. Overall a great experience and I'd recommend to everyone!","updateTime":"2021-09-10T13:12:23.887974Z"},{"reviewer":"Hailey Hilla","starRating":"FIVE","comment":"i love this store! very professional and i really love Linh, she's really great at what she does and is always so helpful when i go in.","updateTime":"2021-08-30T00:40:24.886768Z"}]
