[{"reviewer":"Khant Wai (Steven Chen)","starRating":"FIVE","updateTime":"2025-11-24T23:58:41.114531Z"},{"reviewer":"Stephanie Henderson","starRating":"ONE","comment":"I have to say the Dr who did the exam was great but it’s the prices here. It’s SO expensive and there are not any cheaper options, all designer expensive frames. They also don’t indicate how expensive it will be until you’ve already picked something so that it’s extra painful to try to pick something else equally as expensive. I will be going back to America’s Best. Way more affordable options.","updateTime":"2025-11-23T13:46:21.982112Z"},{"reviewer":"Cheryl Arntson","starRating":"FIVE","updateTime":"2025-11-20T23:43:30.982475Z"},{"reviewer":"H. V.","starRating":"ONE","comment":"This place is terrible. We have had 8+ appointments here just to help my daughter get an updated prescription for contacts and to try out new glasses. First the contacts were more blurry than her old prescription so without even looking at her eyes, the Dr adjusted the prescription and ordered a different brand of contacts. Then we ordered glasses but they gave my daughter severe migraine headache and dizziness the second she put them on. She was told to wear them non stop for an entire weekend to try and get adjusted to them. How can she possibly endure that much pain? Something was off. We got the. New contacts after another appointment and yet again, still blurry. Surprise surprise. So we now needed to schedule yet another appointment for a new contact adjustment and glasses adjustment. We wish we could just get a refund on the $300 glasses but you can't return them. Seems like we are being scammed into coming in over and over and over again. I've never been to an eye Dr that can't get a simple prescription correct after one let alone multiple visits.","updateTime":"2025-11-20T15:32:31.525685Z"},{"reviewer":"Luke Smith","starRating":"FIVE","comment":"Dr Koenders was awesome and the team was great getting my new frames set up!!","updateTime":"2025-11-19T00:40:40.290595Z"},{"reviewer":"Holly VanKempen","starRating":"FIVE","comment":"Dr Koenders was great! Fast turn around on getting my glasses back, I got my glasses back in 1 hour.","updateTime":"2025-11-17T17:07:48.654127Z"},{"reviewer":"Mike","starRating":"FIVE","comment":"Jackie helped me with reshaping my glasses and she was so kind.","updateTime":"2025-11-13T16:22:05.149828Z"},{"reviewer":"diane Cleveland","starRating":"FIVE","updateTime":"2025-11-03T21:57:08.168134Z"},{"reviewer":"Harold Graham","starRating":"FIVE","comment":"Very friendly staff, my eye doctor is awesome","updateTime":"2025-11-01T04:37:15.606056Z"},{"reviewer":"XO_ Lucerooo","starRating":"FIVE","updateTime":"2025-10-28T23:14:42.406736Z"},{"reviewer":"Melissa Do","starRating":"FIVE","comment":"Dr Koenders is very helpful and gives you all the info you need to make the best decisions about your vision. She is a great listeners and addressed all of our concerns.\n\nKen is an awesome Optician! Very helpful and fun at the same time. Wonderful service!","updateTime":"2025-10-25T20:33:26.900317Z"},{"reviewer":"arica","starRating":"FIVE","comment":"Great experience","updateTime":"2025-10-09T18:23:51.656753Z"},{"reviewer":"Janet Trotter","starRating":"FIVE","updateTime":"2025-10-08T21:37:30.921880Z"},{"reviewer":"Ace H","starRating":"FIVE","comment":"Sage was very kind :) when she helped me and my mom it was very cool, I got understand and she affirm me that despite my autism I did well socially ^_^ it was very fun","updateTime":"2025-10-06T23:29:17.245821Z"},{"reviewer":"Mindy M","starRating":"FOUR","comment":"Had an eye exam with Dr. Johnson. I thought the appointment was going well. I had a bad experience with a previous prescription and shared my concern with him. He looked at it and shared how it wasnt for me, did an example on the wall showing how it is saying my eyes are worst then they are. Okay, cool.... so we were going through the lenses and each time it was switch, I would say before or cue that the present one was better. I asked him to go back, and he rudely say, \" we are not going back.\" It spoiled the whole appointment for me. A very rude doctor.","updateTime":"2025-10-06T02:52:13.524373Z"},{"reviewer":"Pamela Falkowski","starRating":"FIVE","comment":"Very good experience! Great, helpful staff","updateTime":"2025-10-04T19:41:00.433729Z"},{"reviewer":"Savanna Helmick","starRating":"FIVE","comment":"Staff and Dr was very friendly! Thanks Dr. Koenders!","updateTime":"2025-10-02T23:43:48.106252Z"},{"reviewer":"Brian LaMere","starRating":"FIVE","updateTime":"2025-10-01T19:36:53.298571Z"},{"reviewer":"Farai Mudzingwa","starRating":"FOUR","comment":"Great service","updateTime":"2025-09-24T22:09:12.507715Z"},{"reviewer":"Cindy Growe","starRating":"FIVE","updateTime":"2025-09-24T20:21:07.519587Z"},{"reviewer":"Dawn Koch","starRating":"FIVE","updateTime":"2025-09-22T22:01:42.179696Z"},{"reviewer":"Tara Aaberg","starRating":"FIVE","updateTime":"2025-09-22T20:27:43.310630Z"},{"reviewer":"Brandon Woznak","starRating":"FIVE","updateTime":"2025-09-22T20:15:34.361802Z"},{"reviewer":"Gary Olsen","starRating":"FIVE","comment":"I'm leaving this review on behalf of Katie she is absolutely ecstatic with the service she received. Not only did they help put her lens back in her frames they also replaced her nose pads as well.\nAs you can see, Absolutely Satisfied 😌","updateTime":"2025-09-06T23:32:10.518470Z"},{"reviewer":"Lori Jorgenson","starRating":"FIVE","comment":"Very good customer service and experience!","updateTime":"2025-08-03T20:05:38.234366Z"},{"reviewer":"Rochelle Lavalle","starRating":"FIVE","comment":"Great staff and lovely environment!","updateTime":"2025-07-29T22:59:07.035185Z"},{"reviewer":"Shania Johnson","starRating":"FIVE","updateTime":"2025-07-29T20:26:06.039666Z"},{"reviewer":"Robert Meints","starRating":"FIVE","updateTime":"2025-07-29T16:56:00.112779Z"},{"reviewer":"andrea hager","starRating":"FIVE","updateTime":"2025-07-26T15:05:43.591378Z"},{"reviewer":"Neil Olson","starRating":"FIVE","comment":"Excellent sales force that helped us . It is a rare occasion to find employees who take the time and have the knowledge to do a great job. Pearle customers now for life!!!!!!!!!!!!!!!!!","updateTime":"2025-07-21T14:00:00.847201Z"},{"reviewer":"Michael Kisrow","starRating":"FIVE","updateTime":"2025-07-18T03:09:14.579328Z"},{"reviewer":"Collette Zebro","starRating":"FIVE","comment":"Wonderful doctors Tim Johnson !!","updateTime":"2025-07-14T23:33:02.442873Z"},{"reviewer":"Connie Johnson","starRating":"FIVE","comment":"Jen was Very helpful!","updateTime":"2025-07-11T17:42:11.931825Z"},{"reviewer":"Terry Diffley","starRating":"FIVE","comment":"Great people","updateTime":"2025-07-10T18:02:30.891446Z"},{"reviewer":"Emma Ressler","starRating":"FIVE","updateTime":"2025-07-09T00:08:44.790206Z"},{"reviewer":"Lisa Burke","starRating":"FIVE","updateTime":"2025-06-30T16:59:53.428097Z"},{"reviewer":"katherine lutz","starRating":"FIVE","comment":"Nice new location. Many frame options. Fast exams. I was able to schedule same day and get right in","updateTime":"2025-06-30T13:21:03.232927Z"},{"reviewer":"Kate Lippitt","starRating":"FIVE","comment":"Dr. Durick has been my doctor since I was a teen. I drive from Eden Prarire to see her. Worth the yearly trip.","updateTime":"2025-06-25T21:23:33.977515Z"},{"reviewer":"Reagan Knowles","starRating":"FIVE","comment":"Ken and Dr.Johnson were so nice and helpful.","updateTime":"2025-06-21T19:44:58.661800Z"},{"reviewer":"Justin Toomey","starRating":"FIVE","comment":"Dr. Shannon Koenders provided Great Service, staff also did a wonderful job repairing my Mother’s glasses. Thanks for all you do!!","updateTime":"2025-06-18T21:43:51.125760Z"},{"reviewer":"Annie Weah","starRating":"FIVE","comment":"I enjoyed the customer service and Ken was great .","updateTime":"2025-06-17T22:31:40.703786Z"},{"reviewer":"Amy Pigeon","starRating":"FIVE","comment":"Nancy is a wonderfully helpful and honest optician. When i got a new prescription, i also wanted prescription sunglasses so i can read my book by the pool this summer. She helped me choose the best new glasses while also converting my old glasses into prescription sunglasses! I love them! Nancy is the reason I go to Pearle Vision Rivetdale. She's very professional and also friendly. I've previously tried other locations, but Nancy's top notch service and knowledge of the industry brought me back to Riverdale. Pearle Vision, you've got a gem in Nancy!","updateTime":"2025-06-17T00:34:41.243299Z"},{"reviewer":"Alisianna Ruiz","starRating":"FIVE","comment":"Wow!!! Odessa was amazing!!! Knowledgeable, patience of a saint, gave me space to look at my options and shared the ins and outs of my lens type. Thank for the entertaining and educational experience. Looking forward to seeing you again when I pick up my glasses.","updateTime":"2025-06-16T23:05:54.551107Z"},{"reviewer":"sherelle jackson","starRating":"FIVE","comment":"I absolutely love this location and the staff is always helpful! And great! Ken is one of my favorites!!!","updateTime":"2025-06-14T19:57:41.408204Z"},{"reviewer":"Paige Johnson","starRating":"FIVE","updateTime":"2025-06-12T17:58:36.192762Z"},{"reviewer":"Noora Zallum","starRating":"FIVE","updateTime":"2025-06-07T13:43:07.909339Z"},{"reviewer":"Marci Gudmundson","starRating":"FIVE","updateTime":"2025-05-31T17:05:20.703357Z"},{"reviewer":"Lilly brown","starRating":"ONE","comment":"DO NOT GO HERE!! I do not recommend going to Pearl Vision at all. I am extremely unsatisfied with my service especially having working in customer service as a manager. I was also unsatisfied with my glasses until only one staff member was actually able to help me, and listen to what I had to say. This staff member was Jackie, thank you again. She actually took the time to listen to my concerns, and believed me when I said something wasn’t correct with my lenses, and how the adjustments were done. The second I put the glasses on I knew something was wrong and the first gentleman that helped me (I believe his name was Ken) gaslit me and mansplained how it just takes time for them to adjust. This was after I waited 30 minutes to be helped when I had an appointment. Three staff members walked out as I was waiting as well, which I understand staff members shift ends but they need to communicate why customers are waiting before they leaving. Additionally I have been wearing glasses for over a decade, I know when something is wrong, and he did not believe me. He just kept telling me it just takes time to adjust and that it was late in the day. That was far from the problem, they made me extremely nauseous, and after wearing them for five minutes I had a migraine. They also tried to overcharge me and I had to talk the price down and magically in two seconds with a click of a button it was two hundred dollars less than what it originally was without taking anything off. I will not be returning, and if I were you I would take my business somewhere else. They do not care about individuals eye sights (except one staff member) and that is something you do not mess with. Especially when you have very poor vision. My family and friends have also had problems with Pearl Vision, it continuously gets worse every year. (I gave the one star just because of Jackie.)","updateTime":"2025-05-30T04:00:45.740673Z"},{"reviewer":"Dustin Dorr","starRating":"FIVE","updateTime":"2025-05-29T16:47:15.501065Z"},{"reviewer":"Jake Storley","starRating":"FIVE","updateTime":"2025-05-28T21:18:54.276999Z"}]
