[{"reviewer":"Lori Lomicka","starRating":"FIVE","comment":"Wonderful customer service by Toni and Kris at the Edina Pearl Vision. Their detailed care and understanding of a problem and helping resolve and issue was greatly appreciated!! Thank you.","updateTime":"2025-11-28T19:24:28.484216Z"},{"reviewer":"Julie L","starRating":"ONE","comment":"Poor customer service!!\n\nThe optometrist was very skilled, but I am not satisfied with the overall service ( and the kids’ selection was very limited).\n\nWhen I called to check the order status, the response was unfriendly. They didn’t ask whose glasses I was calling about and simply sad, “just wait until we call you” if the glasses arrived.\n\nAfter waiting 4 weeks since placing the order, I called again today. I was told that they had supposedly sent a message 20 days ago, which I never received. If I hadn’t called today, we would’ve continued, waiting unnecessarily, despite the glasses already being ready.","updateTime":"2025-11-19T16:18:37.383534Z"},{"reviewer":"Sarah Kassa-Ferede","starRating":"FIVE","comment":"Thank you Dr Schultz for helping me in such a time of need!!! Very much appreciated :)","updateTime":"2025-11-11T17:15:04.351353Z"},{"reviewer":"Jorge Velazquez","starRating":"ONE","comment":"Horrible customer service from the store manager. Don’t order any glasses/ contacts from this place. I came in 2-3 weeks ago to get my glasses (Lens/Frames) replaced. I paid $50 but only got my lenses replaced. Manager tried to replaced the frames with another frames from the counter. What a joke. He also said he was replacing my frames for free when i literally paid to get them replaced in the first place.","updateTime":"2025-11-01T16:03:43.601035Z"},{"reviewer":"Jasmin RZ","starRating":"ONE","comment":"I had a very frustrating experience at this Pearle Vision location. I simply asked for copies of my own past prescriptions — not to have them filled, just to compare them with my current one — and the store associate argued with me and told me that because they were expired, she couldn’t give me access. That’s not how medical records work.\n\nUnder HIPAA, patients have the right to access their own medical information, expired or not. It’s disappointing and honestly ignorant for staff at a healthcare provider to be unaware of this or to argue with patients about their own rights. I expected better professionalism and basic understanding of patient access laws.","updateTime":"2025-10-24T22:30:34.428906Z"},{"reviewer":"Winston Zheng","starRating":"FIVE","comment":"Sally was extremely helpful throughout the entire process of selecting and ordering my glasses. She was friendly, patient, and a pleasure to work with.","updateTime":"2025-10-23T21:35:53.581882Z"},{"reviewer":"Mike","starRating":"ONE","comment":"More and more people use reviews to make decisions. My own experience here was so poor I felt compelled to share with others to stay away. Everyone excepts doctors to be behind but :45 minutes before lunchtime is too much. The store wasn’t even all that busy. Maybe 2-3 total customers. The competency level is alarming. It’s no wonder people are turning to online shops or family businesses because these chains which used to be good have gone completely in the dump. I almost never ask to escalate issues but when I did I got no response from management and have taken my business elsewhere and have made it a mission of mine to deter anyone I know or encounter to personally stay away from this office because they treat you poorly, overcharge, under explain, and genuinely do not care about their customers","updateTime":"2025-10-21T18:59:04.115759Z"},{"reviewer":"Melanie Pichardo Terrones","starRating":"ONE","comment":"My sister had an appointment at this Pearle Vision and they checked her in started her eye exam then a receptionist walks in and tells the doctor she checked in the wrong person and stopped the eye exam because they “checked in the wrong person”. They made really no effort to at least try to squeeze her in wanted her to wait in case the appointment they had no showed. My sister had also showed them confirmation of the appointment she received, which was a text message, an email and a phone call.Please do better and make sure you’re checking in the right people especially if you are checking ID’s and insurance information prior to the appointment starting.","updateTime":"2025-10-18T21:03:56.504298Z"},{"reviewer":"gillian molland","starRating":"FIVE","comment":"Sally was wonderful to work with! She helped us find the right frame style and size for my partner, at the right price too.","updateTime":"2025-10-11T19:48:49.867355Z"},{"reviewer":"Peter Doyon","starRating":"FIVE","comment":"Always a good experience here. Selection is quite good.","updateTime":"2025-08-23T23:33:18.562045Z"},{"reviewer":"T Huntley","starRating":"ONE","comment":"They have summer hours that are not updated on Google. They close at 3 instead of 5","updateTime":"2025-08-16T21:28:03.671220Z"},{"reviewer":"Kenzie Hanson","starRating":"ONE","comment":"The disorganization, lack of professionalism and training at this location is truly alarming. I genuinely feel bad for the optometrists because it’s not their fault their staff is incompetent. Please do better.","updateTime":"2025-08-08T16:53:14.632059Z"},{"reviewer":"Katelyn","starRating":"ONE","comment":"My experience with Dr. Shultz was good, but I can't say the same for the sales associates. The person I worked with was rude and treated me like I was dumb for asking questions about glasses I was ordering. Additionally, Pearle Vision attempted to charge my card three separate times for a procedure I paid for in person. They did reverse the charges, but they acted like I was inconveniencing them and offered no apology. I would recommend looking elsewhere for your eyecare needs.","updateTime":"2025-08-06T18:55:25.370872Z"},{"reviewer":"marie harris","starRating":"FIVE","comment":"I enjoy the customer service, also purchased some frames at a reasonable price!","updateTime":"2025-05-30T00:52:23.892546Z"},{"reviewer":"Holly Johnson","starRating":"FIVE","comment":"Had a nice and pleasant experience today!\nSarah was quick to help check me out and take care of everything for me - saved me from all the trouble of ordering contacts online! Thank you!!","updateTime":"2025-05-07T22:49:23.019131Z"},{"reviewer":"Diana Barr","starRating":"ONE","comment":"When the optometrist I had been seeing (pardon the pun) for 25 years retired, I tried this Pearle Vision. I was not happy with my contact lens and the optometrist at the time was very patient while we tried a bunch of options. That doctor left the practice and I saw Dr. Shlafer. To be clear, he is very thorough, takes his time, and seems to legitimately care about his patients. However the administration of the office - I’m assuming directed by corporate - is run incompetently.\n\nThis year I made my annual check up appointment for 11:20 am. By the sheer number of people sitting in the waiting area it was very clear that they are over scheduling the doctors. I was not called back for my “pre-exam” until 11:40 and did not Dr. Shlafer until noon. Again, he was very patient and thorough, though he told me I would need to have my eyes dilated due to new floaters in my eyes. As I needed to get back to work that day, he told me I could schedule a time to come back. After the exam, I again needed to wait for someone to be available to check me out. All told, the appointment took an hour and 45 minutes.\n\nLater I called to schedule the dilation appointment, but was told the store would need to call me back. They never did. I called again and arranged an appointment for a Saturday afternoon. I received SEVEN text messages reminding me of the appointment including one that said “Ignoring this message will forfeit your appointment slot!” despite the fact that I had replied yes to a message the day before to confirm my spot. As I’m on my way to the appointment, the office calls to tell me they need to cancel it, with the reason being “We don’t do dilation on Saturdays.” The person on the phone had no explanation for why, nor why I would’ve been able to schedule this appointment in the first place nor why no one had realized it until 20 minutes prior to the appointment time.\n\nThe level of incompetence has reached a level that I’m taking my business elsewhere.","updateTime":"2025-05-03T21:19:26.174759Z"},{"reviewer":"Roger Deeb","starRating":"TWO","comment":"Been coming here for years and experience has always been great and worth the drive.\nI was not impressed with my last visit.\nI felt like I was an inconvenience despite making an appointment ahead of time. Two months later and still without new contacts. Two months of playing phone tag. Mostly me because no one answers the phone and when you do decide to leave a voicemail no one calls back.\nI stopped in and was told my trials were not in. Receptionist needed to get with a manager and would call me back.\nOver a week later I now get a call back and I can’t come come pick them up I need to come in for an evaluation of the new contacts.\n\nNot an easy process","updateTime":"2025-04-30T23:04:57.953719Z"},{"reviewer":"Brandon T Pierce","starRating":"ONE","comment":"The customer service at this location need a huge boost. I recommend that you shop elsewhere. I ordered new glasses, frames, and sunglass clips. The glasses were 6 weeks late, I had to call to inquire about status, and there was no apology or offer of compensation for the delay. Pearle Vision did not order the sunglass clips for 5 months even after I paid for them. An apology was shared but no offer of compensation for holding onto my money for 5 months and doing nothing. Don’t shop here","updateTime":"2025-04-12T15:44:08.057284Z"},{"reviewer":"Prabhuling Kalshetti","starRating":"ONE","comment":"Pathetic experience !! Staff should be cooperative and sensible, won’t visit anymore.","updateTime":"2025-04-11T21:29:25.118259Z"},{"reviewer":"Madeleyn Garcia","starRating":"ONE","comment":"I waited for my glasses for 3 months! That should tell you alot! I had to reach out multiple times in order to even get an update. Several times i called and was told someone would reach out, of course no one did. Very unorganized place. Save your time, and money go elsewhere.","updateTime":"2025-02-05T22:19:00.900824Z"},{"reviewer":"Bharath Sivaram","starRating":"ONE","comment":"Wish I could give 0 stars.\n\nWent in for an eye appointment and paid $100 for the contact fitting. I was told I had a period where this prescription could be adjusted. I call and go in person to see if it could be changed from monthly to daily due to discomfort, I was told they'd talk to the doctor and be able to change no problem.\n\nI called them 3 times after, asking about the status of the changed prescription. Each time I was told they'd ask the manager and get back via call or email. Nothing.\n\nToday I call and I'm told I actually have to come back in for another appointment. I'm currently out of state and NOW I'm told this. I just asked for a refund, and they said the manager would call me. As of now, I still have not contacted :)\n\nDo NOT go here. At one point they were my regular place, but it's really fallen off.","updateTime":"2025-01-17T04:26:00.301693Z"},{"reviewer":"Laurence Whiten","starRating":"FIVE","comment":"The exam with Dr.Schultz was incredibly smooth and informative. I did experience a hiccup here and there with check-in/frame selection but the store manager Kris was incredibly attentive. I will absolutely be returning knowing that this store has a leader who will genuinely listen to your feedback. Do give them a shot!","updateTime":"2024-12-28T22:57:30.555392Z"},{"reviewer":"Shawn Garcia","starRating":"ONE","comment":"The manager and staff had poor customer service.","updateTime":"2024-12-25T07:08:22.861611Z"},{"reviewer":"Ed Erickson","starRating":"ONE","comment":"Came in for my annual checkup, been coming for 3 years. Receptionist said my insurance was inactive. Called carrier when I got home and they had no idea why I was told that. Won't be back.","updateTime":"2024-12-06T20:26:00.243192Z"},{"reviewer":"Shawn Oldham","starRating":"ONE","comment":"It's simply not very good. They have down graded the quality of the staff. You can spend your time and money better","updateTime":"2024-10-03T18:52:03.836190Z"},{"reviewer":"Mike H","starRating":"TWO","comment":"Not accepting orders for glasses unless you also get the eye exam done by one of their doctors. For a chain franchise, unacceptable they won't make lenses when you have the prescription in hand.","updateTime":"2024-09-07T18:37:31.730356Z"},{"reviewer":"Margarita Mercedes","starRating":"FIVE","comment":"Wonderful experience! Friendly staff! Very helpful!","updateTime":"2024-09-06T20:42:52.751229Z"},{"reviewer":"Cathleen Myren","starRating":"FIVE","updateTime":"2024-08-07T22:04:55.766724Z"},{"reviewer":"Grace Jones","starRating":"FIVE","comment":"this Pearl Vision helped me get contacts when I was traveling from out of town and left all my contacts at home. i was in and out in 5 minutes with a handful of contacts to get me through the week. THANK YOU JACKIE i hope amazing things happen to you","updateTime":"2024-08-06T17:31:53.637733Z"},{"reviewer":"Chuck Stroebel","starRating":"ONE","comment":"I booked an eye appointment for noon, 7/26/24, and the receptionist told me they were running an hour late. Ok. I returned an hour later and the receptionist said it would be another one hour wait. Bad customer service not to honor an appointment time! I’ve been a customer for years, and won’t be going back to Pearle Vision again.","updateTime":"2024-07-27T17:43:29.406171Z"},{"reviewer":"Lyn Lais","starRating":"FIVE","updateTime":"2024-07-27T16:28:42.021640Z"},{"reviewer":"Victoria W","starRating":"ONE","comment":"Very poor service, started out good and then went downhill","updateTime":"2024-07-26T23:42:15.626593Z"},{"reviewer":"Teresa Perez","starRating":"FIVE","comment":"Always come here for an eye check up! They are always so calm and ready. Love how clean it is. They take their time with each appointment. And always give me some great options on new eye glasses. Will keep coming back for eye check ups as needed!","updateTime":"2024-07-10T19:21:57.540682Z"},{"reviewer":"Elijah Huff","starRating":"FIVE","comment":"Reception was super nice, the doctor explained everything very thoroughly. Will be back next year!","updateTime":"2024-06-14T21:11:07.771460Z"},{"reviewer":"Rachel Lindo","starRating":"FIVE","updateTime":"2024-05-21T22:10:22.153379Z"},{"reviewer":"Sam Holdahl","starRating":"ONE","comment":"This place used to be great, but unfortunately hasn’t been for me recently. I had an appointment in November and 5 months later I have not been able to finalize my contact prescription. Twice I have gone in to try on the contacts and finalize my prescription. Both times they didn’t have them or ordered the wrong ones.\n\nMy experience is probably an outlier, but I’ll be going somewhere else in the future.","updateTime":"2024-05-03T17:31:05.716518Z"},{"reviewer":"Baronda Robinson","starRating":"ONE","comment":"1 of The most unprofessional pearl vision’s there is!! Going on 1 month since I ordered my glasses and they are still not here I’m super furious!!\n\n**^UPDATE AS OF 4/9/24\nI’ve decided to take my business elsewhere and I am very pleased with the new location I now go to :) I highly suggest every customer that goes to the Edina location does the same!!","updateTime":"2024-04-09T08:29:05.433293Z"},{"reviewer":"Amber Magnussen","starRating":"TWO","comment":"Unprofessional environment.","updateTime":"2024-04-03T16:05:51.088356Z"},{"reviewer":"Tony Vu","starRating":"FIVE","comment":"I had a routine eye exam here with Doctor Schultz and it went very well. Front desk staff were friendly and professional. Overall great experience!","updateTime":"2024-03-29T18:34:07.429988Z"},{"reviewer":"Bam M","starRating":"ONE","comment":"The exam and optometrist were fine. It was the experience afterwards that was so horrible.\n\nThey have excuses for their excuses and their district manager, Sarah Pitsch is rude and thinks putting glasses away is more important than dealing with a customer that is already upset with how they've been treated.\n\nDon't bother wasting your time or money coming here. They obviously don't care how they treat their customers or if anyone ever comes back. If I could I would give them a negative star rating.","updateTime":"2024-02-22T23:42:03.258492Z"},{"reviewer":"Lainx Genesis","starRating":"ONE","comment":"I've been waiting for my glasses for more than a month and no one has called me to pick them up. This is the last time I go to this place.","updateTime":"2024-01-30T01:26:58.364938Z"},{"reviewer":"John Norman","starRating":"ONE","comment":"Rude staff.","updateTime":"2024-01-12T01:36:08.473955Z"},{"reviewer":"Robin Silverman","starRating":"FIVE","comment":"I just read some of the recent reviews of this Pearle Vision Center, and have to share that my experience was nothing like those of the other reviewers. I made an appointment for an eye exam online, but when I got there, discovered that I made it for a different day. I explained to the staff that I was unable to come on the day they had in their system, so Yoel proactively went and spoke with the doctor to see if she could accommodate me. She graciously said yes, and I didn't wait more than an extra 30 minutes, which was totally fine since she was fitting me in. The exam was very good, and the doctor was very nice and professional. I had a coupon for glasses at another location, but the staff said they would beat it by an additional 10%, so I stayed and selected two pairs of glasses. The staffer and I had a great time doing it, and I was happy with my choices. I have not yet received the glasses, but given the level of excellent customer service I have already received, I expect to be satisfied either immediately or with adjustments. I would recommend this location, as I found them very customer-focused and responsive to my needs. While I waited for my appointment with the doc, I noticed that the staff was highly engaged with other customers. I can't imagine what some of the other reviewers experienced that made them say otherwise.","updateTime":"2024-01-02T23:18:10.924060Z"},{"reviewer":"Bhavya Sivaram","starRating":"ONE","comment":"It was actually horrible, we had the worst saleswoman EVER! Don't go here.","updateTime":"2023-12-26T23:46:58.902797Z"},{"reviewer":"Susie D","starRating":"ONE","comment":"Needed to order contacts and my prescription was expired- which sucked and I UNDERSTOOD- I was worried because I had an infection so I was in pain. The staff was honestly just rude and didn’t even try to help or make the situation better. I was just expecting someone to at least try and schedule me an appointment OR in the least show some respect. One of the girls just straight up had an attitude with me for just asking if there was anything else they could do. Just a nice attitude and decent customer service was all I expected. That’s all.","updateTime":"2023-12-26T23:20:36.981147Z"},{"reviewer":"Chantel Deblois","starRating":"ONE","comment":"They sold the practice. New call center, they no longer repair glasses. The store has gone downhill since it sold.","updateTime":"2023-11-28T14:14:22.060965Z"},{"reviewer":"Paul Hanson","starRating":"ONE","comment":"Really bad place to get glasses. Way over a month still no idea when my glasses will come in. I’ve used them before and never this bad. I would not recommend Pearle Vision to anyone.","updateTime":"2023-11-24T17:29:03.456733Z"},{"reviewer":"harryhomer","starRating":"ONE","comment":"This place was sold a year ago. My insurance wouldn’t cover their drs as a result. In trying to get this straightened out I have called multiple times, stopped in 2 or 3 times and copied the insurance denial of their drs and gave it to them. I do not know what is going on with them but I can’t do business with a company that says they will get back to me and they never do. I am done with them and will not waste anymore time on them. I have moved on and am going to a company that wants to give good service.","updateTime":"2023-11-10T23:06:04.317565Z"},{"reviewer":"C","starRating":"FIVE","comment":"Always had a lovely experience here! Never have to wait long and they’re always take special care in making sure my frames are properly adjusted to fit my face.","updateTime":"2023-09-26T16:56:29.576378Z"},{"reviewer":"Alex Davila","starRating":"FIVE","comment":"The people here are great!","updateTime":"2023-07-27T21:27:02.111371Z"}]