[{"reviewer":"Latoi","starRating":"FIVE","comment":"Noah is my absolute favorite!! He’s so personable, knowledgeable and very helpful. 10/10 recommend. Loveee my glasses","updateTime":"2025-11-20T02:44:00.884106Z"},{"reviewer":"Scott Mayer","starRating":"FIVE","comment":"Thank you MAPLE GROVE Pearle Vision EyeCare for the attentive exam and eye glass purchasing experience I recently received at your store. It is appreciated!","updateTime":"2025-11-19T22:09:26.544558Z"},{"reviewer":"Katherine Yoo","starRating":"ONE","comment":"The eye doctors are great and some of the employees are as well, but we will be taking our business elsewhere, due to the rude manager. He is highly unprofessional and doesn’t train the employees properly on store policies. You will get different information depending on who you talk to. It’s very frustrating.","updateTime":"2025-11-08T20:08:20.865962Z"},{"reviewer":"Omaru","starRating":"FIVE","updateTime":"2025-10-27T19:06:35.369687Z"},{"reviewer":"Yufery Yufery","starRating":"FIVE","comment":"They've been nothing but lovely in helping me get glasses, and when I went in today to fix the arm it took less than 5 minutes. Amazing service and staff!!!","updateTime":"2025-10-18T21:15:09.061542Z"},{"reviewer":"Mayra Turcios","starRating":"FIVE","comment":"(Translated by Google) My goodness, what a place!\nI arrived worried about my 3-year-old daughter's diagnosis. I had many questions about her glasses prescription, but I left confident, calm, and happy. They made me feel better about everything that was bothering me. I spoke with a doctor who was extremely kind, understanding of my concerns, and gave me clarity and reassurance. And Tracy, the person who took my prescription, is a sweetheart. She listened to me, advised me, and her words filled me with peace. I think it was a great blessing to come to this place. I highly recommend it! Thank you for everything ❤️\n\n(Original)\nDios mío que lugar!\nLlegué preocupada por el diagnóstico de mi hija de 3 años, llevaba muchas preguntas por la prescripción de anteojos para ella pero salí de allí confiada, tranquila y feliz. Me hicieron sentir mejor acerca de todo lo que me acongojaba, hablé con un doctor que fué extremadamente amable, comprensible de mi preocupación y me dió claridad y seguridad. Y Tracy que es la persona que recibió mi prescripción es un amor, me escuchó, me asesoró y sus palabras me llenaron de paz. Creo que fué una gran bendición llegar a éste lugar. Lo recomiendo altamente! Gracias por todo ❤️","updateTime":"2025-10-16T17:58:49.447273Z"},{"reviewer":"Nimaa Huseen","starRating":"FIVE","updateTime":"2025-10-12T02:39:47.374543Z"},{"reviewer":"Jake Bitz","starRating":"FIVE","comment":"Julia is THE MOST helpful person I have met in the eye world. She picked up the phone and after almost two years of helping me prior, she was able to secure a discontinue frame for me and I ended up buying two pairs because of how helpful she was. When I came into the store she was able to turn around one of those pairs quickly with her team so I could see again after having two glasses get chewed up by my dog and having no glasses.\n\nMy eye doctor also remember me and personal conversations we had from two years ago and is the first time I committed to staying at an eye doctor place and returning for glasses. 10/10 and highly recommend the maple grove pearl vision for anyone! Super reliable team, affordable glasses and unique selections, and an amazing team.","updateTime":"2025-10-03T19:12:47.315869Z"},{"reviewer":"Nancy Singer","starRating":"FIVE","comment":"Abbie helped my husband and I pick out new frames today. She pulled a tray of possibilities for each us to begin. She found styles/colors that were flattering. We both found new fun frames and she expertly got us measured and outfitted with great lenses. She found our insurance and finished up our sale fast and efficiently. She is truly engaged in her job and has a great eye for helping choose a frame. Very patient with us old folks. Great customer service.","updateTime":"2025-09-23T19:40:18.482310Z"},{"reviewer":"Eric Larson","starRating":"FIVE","comment":"The team at Pearle Maple Grove, MN helped me understand that the time had arrived for cataract surgery to enable the best possible benefit of new glasses. They worked with the opthalmologist to make it seemless and then fitted me with great glasses. Thanks especially to Tracy for glasses selection and Dr. Ben Hume for eye care!","updateTime":"2025-09-22T14:22:12.024169Z"},{"reviewer":"stefanie duncan","starRating":"FIVE","comment":"Julia was AWESOME!!! I've had 2 bad experiences at other places in the past, this was the first good experience I had at a optical place. Julia took care of me and went above and beyond. Thank you","updateTime":"2025-09-21T03:52:35.747942Z"},{"reviewer":"usaid her","starRating":"FIVE","comment":"Thank you so much Optician Munesh for your expertise and suggestions. Very patient and knowledgeable. Highly recommended!","updateTime":"2025-09-19T18:14:16.091303Z"},{"reviewer":"Ilya Rapanovich","starRating":"FIVE","comment":"Dr. Andrew Sweeter took great care of me, helped with all my needs. Is a very great doctor and would recommend to other patients.","updateTime":"2025-09-19T01:12:31.953526Z"},{"reviewer":"Sumayo Mohamed","starRating":"FIVE","updateTime":"2025-09-15T16:33:01.324327Z"},{"reviewer":"Patrick Charlson","starRating":"FIVE","comment":"A big shout out to Noah for his assistance in helping me select new frames. He made the process simple and you can tell he not only knows what he’s doing, he enjoys it as well. I mentioned an issue I was having with my RX sunglasses and he immediately diagnosed the problem and took the effort to correct it. I had originally planned on shopping around some other optical shops but his exceptional customer service convinced me to not waste my time.","updateTime":"2025-08-31T22:27:20.771110Z"},{"reviewer":"Meg Becwar","starRating":"FIVE","comment":"I am a disabled veteran and I needed my glasses tightened. ( received my glasses from the VA. )\nThe gentleman tightened and he did it at no cost! They all were very nice.","updateTime":"2025-08-30T22:22:30.663370Z"},{"reviewer":"Albertine Karpeh","starRating":"THREE","updateTime":"2025-08-27T14:34:31.748796Z"},{"reviewer":"Mike Shaffer","starRating":"ONE","comment":"I scheduled an eye exam at Pearle Vision in Maple Grove and waited over two weeks for the appointment. On the Saturday before my appointment, while attending my daughter’s birthday party, I received two phone calls from Pearle trying to confirm the appointment. I was busy and unable to answer. By the end of the day (4PM), I received a text message saying my appointment was cancelled. No grace period, no follow-up. Just canceled.\n\nI called and left a voicemail during business hours the same day (5:19 PM Saturday) asking to please keep my appointment, but heard no response until the next morning, at 8:43 AM, offering me a 9:00 AM slot. That gave me just 17 minutes to rush there, which was impossible.\n\nWhen I voiced my frustration, the staff repeatedly said, “We have to cancel if we don’t hear a response.” No, you choose to enforce that policy. There’s no reason a patient should lose their slot without at least a 24-hour grace period, especially after waiting weeks.\n\nPearle Vision’s rigid, inconsiderate policy wasted my time and showed no regard for patients’ real lives. I’ll be going elsewhere for my vision care and I suggest others do the same if they expect flexibility or basic customer service.","updateTime":"2025-08-24T14:00:32.687230Z"},{"reviewer":"Alysha Trotter","starRating":"FIVE","comment":"I went to Pearle Vision about a week ago for the first time to receive and updated eye prescription and it was outstanding service and pricing. Dr. Sweeter was very patience and helped answer all the questions I had and was very transparent and understanding when explaining everything during my initial appt.\n\nKnowing me I can be very picky for my glasses frames and having outside opinions is pretty important. The women who helped me (I’m so sorry I can’t remember your name:( was very helpful and gave her honest opinions and thoughts on the frames I was pulling to try. Which again she helped so much and was so nice and fun to talk to. Shout out to her as well for letting me keep the pen we were using ❤️","updateTime":"2025-08-21T14:48:32.736343Z"},{"reviewer":"Nat Pri","starRating":"FIVE","comment":"I was very impressed with the customer service specifically by Brooke. She was extremely patient and knowledgeable. Highly recommend.","updateTime":"2025-08-14T21:14:13.275846Z"},{"reviewer":"Karden Cheney","starRating":"FIVE","comment":"Moriah was very kind and patient with me","updateTime":"2025-08-14T17:30:32.626271Z"},{"reviewer":"andre j","starRating":"FIVE","comment":"Doctor Andrew is the best. Got me in and out quickly and answered all the questions I had about my eyesight and color blindness. Highly recommend","updateTime":"2025-08-11T18:18:41.635222Z"},{"reviewer":"Susan Bondhus","starRating":"FIVE","comment":"Kit was great. Very helpful and friendly. Had great feedback when helping choose my glasses.","updateTime":"2025-07-17T20:54:04.941301Z"},{"reviewer":"Chandra Dixon","starRating":"FIVE","comment":"Dr. Sweeter is the BEST. I only continue to come to this Pearl Vision is because of the location. I am not particularly satisfied with the staff there. My eye practitioner in particular is a female. She has bad customer service manners. She has a superior attitude. Anyway after having an emergency with my contacts, I was able to meet Dr. Sweeter. He is EXCEPTIONAL. HE WILL BE THE OPTOMETRIST THAT I WISH TO SEE GOING FORWARD. I will recommend him to all my family, friends, coworkers, church member and anyone looking for an OPTOMETRIST.","updateTime":"2025-07-10T05:04:53.132194Z"},{"reviewer":"Erin Peppin","starRating":"FIVE","comment":"Noah is always great to work with. He has good mannerisms, is professional, caring, and makes the moment special. He really goes above and beyond for his customers! All the other staff is great as well!","updateTime":"2025-07-09T00:25:42.028335Z"},{"reviewer":"ronisha taylor","starRating":"FIVE","comment":"The experience all around was a 10/10 . I have been going to Pearle Vision for yeaaars and never have I experienced a service so top teir. I got me and my 2 daughter exams and they moved to efficiently It was hard to believe it was a Saturday afternoon. I thank everyone from the front desk staff to our Doctors. Our turnaround time for my daughter’s glasses was 3 days !!! You absolutely cannot beat that ! This is a wonder Store with even more wonderful staff","updateTime":"2025-07-02T00:42:23.055722Z"},{"reviewer":"Jodi Lesnau","starRating":"FIVE","comment":"All the eye docs are awesome, Julia is amazing. I will keep going back to Pearle Vision on Maple Grove 🙂","updateTime":"2025-07-01T22:19:33.685237Z"},{"reviewer":"Brianna Sarsgard","starRating":"FIVE","updateTime":"2025-07-01T16:15:02.908331Z"},{"reviewer":"Stacy Humphrey","starRating":"FIVE","updateTime":"2025-06-30T21:07:52.176021Z"},{"reviewer":"Kelly Potter","starRating":"FIVE","updateTime":"2025-06-30T18:07:19.221353Z"},{"reviewer":"Jacki Josie","starRating":"ONE","comment":"Couldn't make an appt online, nor when I called. It was more of an IT session. Became such a pain I decided to not go with them as a provider at all. I will not be attempting to use a large chain brand anymore since the booking service was less functional than McDonald's shake machine.","updateTime":"2025-06-21T16:08:11.158430Z"},{"reviewer":"Jessica Wilson","starRating":"FIVE","comment":"I had stopped in for a simple lense replacement for a pair of sunglasses and the woman at the front desk was very kind in working with me. Thank you!","updateTime":"2025-06-19T13:59:37.864370Z"},{"reviewer":"Sydney Cross","starRating":"FIVE","comment":"Julia has been my go-to when I need new glasses for over ten years - traveling 3+ hours just to see her! I've been to other places locally, but nothing else remotely compares. She chooses the perfect frames right away, provides honest feedback, and always makes you laugh! Always kind and helpful when I have any questions or concerns. I will never go anywhere else but Pearle Vision in Maple Grove!","updateTime":"2025-06-17T14:26:42.418072Z"},{"reviewer":"Asia Franklin","starRating":"FIVE","comment":"I had an eye exam recently with Dr. Junidi. He was very thorough and happy to assist me during this process. I also got the chance to meet some of the other clinicians there, and I say with confidence, I could not have received a better experience from anywhere else. The Opticians - (some to name) Julia, Tracy, Munesh, Abbie, Ethan, and Noah - are also the very best at what they do! They were eager and ecstatic to help me find frames that would fit me, and I am very satisified with the outcome. Top tier customer service!!! The place was clean, the workers were fantastic. I am a new customer, and I am excited to return when the time comes. Keep up the hardwork, you're all doing amazing.","updateTime":"2025-06-16T23:59:52.294944Z"},{"reviewer":"Andrew Ndekwe","starRating":"FIVE","comment":"I had an excellent experience at Pearle Vision recently when I came in to get my glasses adjusted. Kit provided exceptional service—he was professional, attentive, and made sure my glasses fit perfectly. On top of that, he offered some great recommendations for new sunglasses that I really appreciated. The store was clean, well-organized, and fully met my needs. Thanks to Kit and the team for making the visit so easy and pleasant!","updateTime":"2025-06-16T16:42:03.978517Z"},{"reviewer":"pam winkelmann","starRating":"FIVE","comment":"Abbie did a great job taking care of my daughter’s broken glasses. She was very polite and friendly. She was also very helpful picking out the perfect pair of glasses for me too.","updateTime":"2025-06-12T19:48:49.189460Z"},{"reviewer":"Dondi Winkelmann","starRating":"FIVE","comment":"Abbie was very helpful and professional when my daughter brought her broken glasses in. She took them and filled out some forms and we had our daughter’s new glasses in less than a week. Very efficient!!!","updateTime":"2025-06-12T19:48:47.693811Z"},{"reviewer":"Kanapali Blackwood","starRating":"FIVE","comment":"I had such a great experience at this location on 6/6/25. Tracy helped me pick out my new glasses, and she was phenomenal! She was so friendly and easy to talk to, and really took the time to get to know me and understand my personal style. I trusted her so much that I let her pick out the frames for me — and I’m so glad I did!\n\nThis was my first time getting transitional lenses, and Tracy went above and beyond to explain the different options in great detail. We even tried out different transition colors, and I ended up choosing the Ruby tone, which I absolutely love. It was a time-consuming process, but Tracy was patient, kind, and never pushy. She’s incredibly honest and has a talent for helping customers feel confident in their choices.\n\nSince getting my new glasses, I’ve received so many compliments! And to top it off, they arrived much faster than expected — I ordered them on 6/6/25, and they were ready by 6/11/25 (well ahead of the usual timeline).\n\nThe frame selection at the Maple Grove location is huge — way more options than I’ve seen at other locations.\n\nAlso, Dr. Sweeter did a fantastic job with my eye exam. It was very thorough and informative. I originally came in due to an eye issue, and I appreciated the early appointment availability. Thankfully, the problem resolved with just warm compresses and gentle massage — no antibiotics needed.\n\nThe only small downside was the bathroom — it’s a bit outdated and located in the back, but it was still clean. Not a deal breaker by any means.\n\nThank you again, Tracy and the Pearle Vision – Maple Grove team, for such a positive experience! I’ll definitely be coming back.","updateTime":"2025-06-12T16:31:20.507748Z"},{"reviewer":"Dexter Somado","starRating":"FIVE","comment":"Service was amazing, I was greeted well and they treated me like a super important guest. My problems were taken care of pretty quickly, and I had a great time. Would definitely recommend-Kit and Shana","updateTime":"2025-06-12T02:11:08.641276Z"},{"reviewer":"Aiyana Xaphouvong","starRating":"FIVE","comment":"Kit is great, recommend working with him","updateTime":"2025-06-12T01:16:28.557866Z"},{"reviewer":"Timothy Spurling","starRating":"FIVE","comment":"Super nice place, Abbie was very helpful!","updateTime":"2025-06-11T22:37:58.302792Z"},{"reviewer":"Hersey Nap","starRating":"FIVE","comment":"I visited Pearle a couple days ago. Kit, Shana and Abbie were so incredibly welcoming. The staff was nice and very personable. 10/10 experience","updateTime":"2025-06-11T20:35:59.920727Z"},{"reviewer":"Messan Somado","starRating":"FIVE","comment":"I had a great time at this branch last Monday. Very friendly customer service and a true delight and professional overall team that quickly took care of my kit.","updateTime":"2025-06-11T20:34:07.769754Z"},{"reviewer":"chany midwest","starRating":"FIVE","comment":"Very good customer service","updateTime":"2025-06-11T19:08:39.705488Z"},{"reviewer":"Winkels Jack","starRating":"FIVE","updateTime":"2025-06-10T22:03:52.563126Z"},{"reviewer":"Jeffrey Slavik","starRating":"FIVE","updateTime":"2025-06-10T21:19:34.412864Z"},{"reviewer":"Abdala Ahmed","starRating":"FIVE","comment":"Great service and great customer care.\nThanks doc Barrett wingard","updateTime":"2025-06-09T17:40:24.577617Z"},{"reviewer":"Sharla Jones","starRating":"FIVE","updateTime":"2025-05-21T21:40:51.002853Z"},{"reviewer":"Alvaro Garay","starRating":"ONE","comment":"This store the services the attitude was bad the people ignored us we will never go there again please go there go to another store the one in lake St in Minneapolis the people are nice it’s much better service.","updateTime":"2025-05-14T18:23:15.904332Z"},{"reviewer":"Lynn Halsey St. Louis","starRating":"TWO","comment":"Dear Pearle Vision Maple Grove Team,\n\nI wanted to share feedback regarding a recent visit to your location. Unfortunately, the experience was not as positive as I had hoped.\n\nAn employee named Abbie assisted me and my son during our appointment. While she completed the necessary tasks, she did not seem engaged or welcoming. She avoided eye contact throughout the visit and gave the impression that she was eager for us to leave. This made the interaction feel rushed and uncomfortable.\n\nI’m sharing this feedback in hopes that it helps improve the experience for future customers. We came in expecting a friendly and professional atmosphere and were disappointed that this standard wasn’t met.\n\nThank you for your time and consideration.\n\nBest,\nLynn Halsey St. Louis","updateTime":"2025-05-14T00:24:55.407893Z"}]
