[{"reviewer":"Nevia Walker","starRating":"FIVE","comment":"I love this location so much! Very welcoming also I got the chance to get helped by Blake he was so amazing and helpful he made the process so easy and smooth for me I was in out!","updateTime":"2026-02-04T05:22:26.241387Z"},{"reviewer":"TL F","starRating":"ONE","comment":"Rude, over priced and pressure sales tactics. If they have to lie to make the sale, then perhaps go elsewhere.","updateTime":"2026-02-04T00:48:26.433232Z"},{"reviewer":"Brandon Dittel","starRating":"FIVE","comment":"Kit over at the Maple Grove location is awesome. He's professional, very helpful, kind, & courteous. He has a down to earth personality, and he was easy to talk too. I'm definitely a pearle vision customer for life!!! Especially the Maple Grove location.","updateTime":"2026-02-02T16:25:44.372632Z"},{"reviewer":"Anjelica Morgan2","starRating":"FIVE","comment":"Very helpful and professional","updateTime":"2026-02-01T17:41:48.601234Z"},{"reviewer":"Branson Norgren","starRating":"FIVE","updateTime":"2026-01-30T17:35:16.741398Z"},{"reviewer":"Khyaan Whitley","starRating":"FIVE","updateTime":"2026-01-28T14:23:12.667396Z"},{"reviewer":"Lenora McCray","starRating":"FIVE","comment":"Great service staff is very good people. Thank you.","updateTime":"2026-01-26T17:01:43.324324Z"},{"reviewer":"Fege Water","starRating":"FIVE","comment":"Amazing!!!","updateTime":"2026-01-21T18:35:07.158382Z"},{"reviewer":"Dennis Scroggins","starRating":"ONE","comment":"Very argumentative about what your needs are. I tried to get reverse bifocals, which simply means put the biofocal at the top of the lens, very common for people like me in electrical industry. I was belittled, ganged up on, talked down too in front of my two boys, ages, 10 and 12. instead of saying, they've never have did the procedure with bifocals at the top of glass, they kept telling me it wasn't a natural procedure. My insurance wouldn't cover it. Just I'll kind of ridiculous jargon, so I called my insurance company. They said they don't care where the bifocal's at they pay for a bifocal. I indicated I had the style of lens before from Crystal Vision I called pearle vision center in brooklyn center they indicated they were familiar with the procedure and would have no problem making the lens that way. It was emotionally draining insulting to my intelligence.","updateTime":"2026-01-21T16:45:16.715183Z"},{"reviewer":"Jeana Amsler","starRating":"THREE","comment":"I had high expectations as my daughter got her glasses from here a year ago but I had difficulty making an appointment because it wasn’t past a year and then waited over a month for my sons glasses before finally receiving a text, after I called that they were in. Poor communication","updateTime":"2026-01-20T23:21:39.355310Z"},{"reviewer":"Bonnie Petersen","starRating":"FIVE","updateTime":"2026-01-20T20:52:07.854079Z"},{"reviewer":"Bob Aarhus","starRating":"FIVE","comment":"Dr Sweeter caught an issue with my retina. When I went to the retina specialist he told me that he was very impressed that Dr Sweeter caught the issue and that I should continue to see him.","updateTime":"2026-01-20T18:23:15.829707Z"},{"reviewer":"Ash","starRating":"FIVE","comment":"The staff here are truly kind and do their best. I imagine they are not paid enough for what they do as they provide excellent service. Needed glasses pads repaired and they ended up taking a long time. The staff kept me updated and were kind despite the long process which was out of their control. Shoutout to KIT who finally fixed my glasses and made sure they were PERFECT before I walked out the door. Thank you all!","updateTime":"2026-01-17T18:45:56.980524Z"},{"reviewer":"Tara Glenn","starRating":"FIVE","comment":"The person assisting me was extremely patient, helpful and gave me lots of options while looking for new frames. When they were ready for pick up the same person assisted with making sure they were adjusted properly! Don’t know their name but young Hispanic male","updateTime":"2026-01-16T16:02:33.629524Z"},{"reviewer":"Scott Taylor","starRating":"FIVE","comment":"I have been a regular at Pearle Vision in Maple Grove for years. Julia has assisted me with frames for years, and she is simply outstanding in guiding me to frames, and so personable. I feel known when I enter Pearle.\n\nIn addition to the great service, I greatly appreciate the dedication of the Hawley's to support learning in the Osseo Area Schools. The contributions to the community are simply amazing.","updateTime":"2026-01-15T22:23:12.727534Z"},{"reviewer":"Angela Bainey","starRating":"FIVE","comment":"Noah is awesome to work with. Very sweet and knowledgeable.","updateTime":"2026-01-07T18:46:32.943629Z"},{"reviewer":"Lawrence Driscoll","starRating":"FIVE","updateTime":"2026-01-06T16:40:23.725585Z"},{"reviewer":"Gene Janssen","starRating":"FIVE","comment":"I worked with Tracy and she took time with me to make sure everything was just right. Please tell her that I said she was great.","updateTime":"2026-01-02T22:43:02.046518Z"},{"reviewer":"Ricardo Aparicio","starRating":"FIVE","comment":"Julia is a pro at helping me find great styles and the most up-to-date lenses so that I have a great look and excellent vision. I wouldn’t go anywhere else","updateTime":"2025-12-30T19:31:53.052965Z"},{"reviewer":"Dyno Mi","starRating":"FIVE","comment":"Kit was very helpful and I appreciated his help getting me the glasses I wanted after I had a bad experience at the Pearle Vision in Eden Prairie.","updateTime":"2025-12-20T00:16:03.566650Z"},{"reviewer":"Jonai Morris","starRating":"FIVE","comment":"Been going to this exact location for years! The best location, service and staff ever . I come here every year for eye exam and new glasses, Here’s my recent pair of glasses I just got today!","updateTime":"2025-12-19T19:13:23.636767Z"},{"reviewer":"Latoi","starRating":"FIVE","comment":"Noah is my absolute favorite!! He’s so personable, knowledgeable and very helpful. 10/10 recommend. Loveee my glasses","updateTime":"2025-11-20T02:44:00.884106Z"},{"reviewer":"Scott Mayer","starRating":"FIVE","comment":"Thank you MAPLE GROVE Pearle Vision EyeCare for the attentive exam and eye glass purchasing experience I recently received at your store. It is appreciated!","updateTime":"2025-11-19T22:09:26.544558Z"},{"reviewer":"Katherine Yoo","starRating":"ONE","comment":"The eye doctors are great and some of the employees are as well, but we will be taking our business elsewhere, due to the rude manager. He is highly unprofessional and doesn’t train the employees properly on store policies. You will get different information depending on who you talk to. It’s very frustrating.","updateTime":"2025-11-08T20:08:20.865962Z"},{"reviewer":"Omaru","starRating":"FIVE","updateTime":"2025-10-27T19:06:35.369687Z"},{"reviewer":"Yufery Yufery","starRating":"FIVE","comment":"They've been nothing but lovely in helping me get glasses, and when I went in today to fix the arm it took less than 5 minutes. Amazing service and staff!!!","updateTime":"2025-10-18T21:15:09.061542Z"},{"reviewer":"Mayra Turcios","starRating":"FIVE","comment":"(Translated by Google) My goodness, what a place!\nI arrived worried about my 3-year-old daughter's diagnosis. I had many questions about her glasses prescription, but I left confident, calm, and happy. They made me feel better about everything that was bothering me. I spoke with a doctor who was extremely kind, understanding of my concerns, and gave me clarity and reassurance. And Tracy, the person who took my prescription, is a sweetheart. She listened to me, advised me, and her words filled me with peace. I think it was a great blessing to come to this place. I highly recommend it! Thank you for everything ❤️\n\n(Original)\nDios mío que lugar!\nLlegué preocupada por el diagnóstico de mi hija de 3 años, llevaba muchas preguntas por la prescripción de anteojos para ella pero salí de allí confiada, tranquila y feliz. Me hicieron sentir mejor acerca de todo lo que me acongojaba, hablé con un doctor que fué extremadamente amable, comprensible de mi preocupación y me dió claridad y seguridad. Y Tracy que es la persona que recibió mi prescripción es un amor, me escuchó, me asesoró y sus palabras me llenaron de paz. Creo que fué una gran bendición llegar a éste lugar. Lo recomiendo altamente! Gracias por todo ❤️","updateTime":"2025-10-16T17:58:49.447273Z"},{"reviewer":"Nimaa Huseen","starRating":"FIVE","updateTime":"2025-10-12T02:39:47.374543Z"},{"reviewer":"Jake Bitz","starRating":"FIVE","comment":"Julia is THE MOST helpful person I have met in the eye world. She picked up the phone and after almost two years of helping me prior, she was able to secure a discontinue frame for me and I ended up buying two pairs because of how helpful she was. When I came into the store she was able to turn around one of those pairs quickly with her team so I could see again after having two glasses get chewed up by my dog and having no glasses.\n\nMy eye doctor also remember me and personal conversations we had from two years ago and is the first time I committed to staying at an eye doctor place and returning for glasses. 10/10 and highly recommend the maple grove pearl vision for anyone! Super reliable team, affordable glasses and unique selections, and an amazing team.","updateTime":"2025-10-03T19:12:47.315869Z"},{"reviewer":"Nancy Singer","starRating":"FIVE","comment":"Abbie helped my husband and I pick out new frames today. She pulled a tray of possibilities for each us to begin. She found styles/colors that were flattering. We both found new fun frames and she expertly got us measured and outfitted with great lenses. She found our insurance and finished up our sale fast and efficiently. She is truly engaged in her job and has a great eye for helping choose a frame. Very patient with us old folks. Great customer service.","updateTime":"2025-09-23T19:40:18.482310Z"},{"reviewer":"Eric Larson","starRating":"FIVE","comment":"The team at Pearle Maple Grove, MN helped me understand that the time had arrived for cataract surgery to enable the best possible benefit of new glasses. They worked with the opthalmologist to make it seemless and then fitted me with great glasses. Thanks especially to Tracy for glasses selection and Dr. Ben Hume for eye care!","updateTime":"2025-09-22T14:22:12.024169Z"},{"reviewer":"stefanie duncan","starRating":"FIVE","comment":"Julia was AWESOME!!! I've had 2 bad experiences at other places in the past, this was the first good experience I had at a optical place. Julia took care of me and went above and beyond. Thank you","updateTime":"2025-09-21T03:52:35.747942Z"},{"reviewer":"usaid her","starRating":"FIVE","comment":"Thank you so much Optician Munesh for your expertise and suggestions. Very patient and knowledgeable. Highly recommended!","updateTime":"2025-09-19T18:14:16.091303Z"},{"reviewer":"Ilya Rapanovich","starRating":"FIVE","comment":"Dr. Andrew Sweeter took great care of me, helped with all my needs. Is a very great doctor and would recommend to other patients.","updateTime":"2025-09-19T01:12:31.953526Z"},{"reviewer":"Sumayo Mohamed","starRating":"FIVE","updateTime":"2025-09-15T16:33:01.324327Z"},{"reviewer":"Patrick Charlson","starRating":"FIVE","comment":"A big shout out to Noah for his assistance in helping me select new frames. He made the process simple and you can tell he not only knows what he’s doing, he enjoys it as well. I mentioned an issue I was having with my RX sunglasses and he immediately diagnosed the problem and took the effort to correct it. I had originally planned on shopping around some other optical shops but his exceptional customer service convinced me to not waste my time.","updateTime":"2025-08-31T22:27:20.771110Z"},{"reviewer":"Meg Becwar","starRating":"FIVE","comment":"I am a disabled veteran and I needed my glasses tightened. ( received my glasses from the VA. )\nThe gentleman tightened and he did it at no cost! They all were very nice.","updateTime":"2025-08-30T22:22:30.663370Z"},{"reviewer":"Albertine Karpeh","starRating":"THREE","updateTime":"2025-08-27T14:34:31.748796Z"},{"reviewer":"Mike Shaffer","starRating":"ONE","comment":"I scheduled an eye exam at Pearle Vision in Maple Grove and waited over two weeks for the appointment. On the Saturday before my appointment, while attending my daughter’s birthday party, I received two phone calls from Pearle trying to confirm the appointment. I was busy and unable to answer. By the end of the day (4PM), I received a text message saying my appointment was cancelled. No grace period, no follow-up. Just canceled.\n\nI called and left a voicemail during business hours the same day (5:19 PM Saturday) asking to please keep my appointment, but heard no response until the next morning, at 8:43 AM, offering me a 9:00 AM slot. That gave me just 17 minutes to rush there, which was impossible.\n\nWhen I voiced my frustration, the staff repeatedly said, “We have to cancel if we don’t hear a response.” No, you choose to enforce that policy. There’s no reason a patient should lose their slot without at least a 24-hour grace period, especially after waiting weeks.\n\nPearle Vision’s rigid, inconsiderate policy wasted my time and showed no regard for patients’ real lives. I’ll be going elsewhere for my vision care and I suggest others do the same if they expect flexibility or basic customer service.","updateTime":"2025-08-24T14:00:32.687230Z"},{"reviewer":"Alysha Trotter","starRating":"FIVE","comment":"I went to Pearle Vision about a week ago for the first time to receive and updated eye prescription and it was outstanding service and pricing. Dr. Sweeter was very patience and helped answer all the questions I had and was very transparent and understanding when explaining everything during my initial appt.\n\nKnowing me I can be very picky for my glasses frames and having outside opinions is pretty important. The women who helped me (I’m so sorry I can’t remember your name:( was very helpful and gave her honest opinions and thoughts on the frames I was pulling to try. Which again she helped so much and was so nice and fun to talk to. Shout out to her as well for letting me keep the pen we were using ❤️","updateTime":"2025-08-21T14:48:32.736343Z"},{"reviewer":"Nat Pri","starRating":"FIVE","comment":"I was very impressed with the customer service specifically by Brooke. She was extremely patient and knowledgeable. Highly recommend.","updateTime":"2025-08-14T21:14:13.275846Z"},{"reviewer":"Karden Cheney","starRating":"FIVE","comment":"Moriah was very kind and patient with me","updateTime":"2025-08-14T17:30:32.626271Z"},{"reviewer":"andre j","starRating":"FIVE","comment":"Doctor Andrew is the best. Got me in and out quickly and answered all the questions I had about my eyesight and color blindness. Highly recommend","updateTime":"2025-08-11T18:18:41.635222Z"},{"reviewer":"Susan Bondhus","starRating":"FIVE","comment":"Kit was great. Very helpful and friendly. Had great feedback when helping choose my glasses.","updateTime":"2025-07-17T20:54:04.941301Z"},{"reviewer":"Chandra Dixon","starRating":"FIVE","comment":"Dr. Sweeter is the BEST. I only continue to come to this Pearl Vision is because of the location. I am not particularly satisfied with the staff there. My eye practitioner in particular is a female. She has bad customer service manners. She has a superior attitude. Anyway after having an emergency with my contacts, I was able to meet Dr. Sweeter. He is EXCEPTIONAL. HE WILL BE THE OPTOMETRIST THAT I WISH TO SEE GOING FORWARD. I will recommend him to all my family, friends, coworkers, church member and anyone looking for an OPTOMETRIST.","updateTime":"2025-07-10T05:04:53.132194Z"},{"reviewer":"Erin Peppin","starRating":"FIVE","comment":"Noah is always great to work with. He has good mannerisms, is professional, caring, and makes the moment special. He really goes above and beyond for his customers! All the other staff is great as well!","updateTime":"2025-07-09T00:25:42.028335Z"},{"reviewer":"ronisha taylor","starRating":"FIVE","comment":"The experience all around was a 10/10 . I have been going to Pearle Vision for yeaaars and never have I experienced a service so top teir. I got me and my 2 daughter exams and they moved to efficiently It was hard to believe it was a Saturday afternoon. I thank everyone from the front desk staff to our Doctors. Our turnaround time for my daughter’s glasses was 3 days !!! You absolutely cannot beat that ! This is a wonder Store with even more wonderful staff","updateTime":"2025-07-02T00:42:23.055722Z"},{"reviewer":"Jodi Lesnau","starRating":"FIVE","comment":"All the eye docs are awesome, Julia is amazing. I will keep going back to Pearle Vision on Maple Grove 🙂","updateTime":"2025-07-01T22:19:33.685237Z"},{"reviewer":"Brianna Sarsgard","starRating":"FIVE","updateTime":"2025-07-01T16:15:02.908331Z"},{"reviewer":"Stacy Humphrey","starRating":"FIVE","updateTime":"2025-06-30T21:07:52.176021Z"}]
