[{"reviewer":"Julie Olson","starRating":"FIVE","comment":"I had an outstanding experience with the team at Grace Vision. I had an in depth examination and a very detailed discussion about my eye health with Dr. Jeanny Wu at my first visit. I was able to be fitted into contacts with my new prescription and purchase them that day. I was so excited to be seeing clearly! What I didn’t realize was that in my excitement I should have given my trial pair of contacts an actual trial run. I had to con back for a bit of a tweak ing of my prescription. No fault of the doctors, more I think of an adjustment on my end. I wasn’t able to be seen by my original provider but Dr. Nathan Haverkamp walked me through the second appointment with great ability. He was just as patient and attentive as Dr. Jeanny but this time I made sure to ask a few more questions. He was very kind and considerate with me. We ended up with I feel a great outcome. Highly recommend this office to anyone!","updateTime":"2025-12-01T20:45:00.848827Z"},{"reviewer":"Jeremy Rhody","starRating":"TWO","comment":"It was amazing. The employee who helped me was awesome (I forgot her name). She went above and beyond to help me find my glasses.\n\nHowever the glasses I purchased have left marks on my nosepad and left a hole in the back of my ear. Ive reached out to Burberry and pearl vision and they both told me there is nothing they can do. I have tried to just go on but the hole in my ear is horrible.","updateTime":"2025-11-29T20:11:21.663631Z"},{"reviewer":"D'Marie Weddington","starRating":"FIVE","comment":"We always have a great experience every time we go to the Pearle Vision in the Maplewood Mall. We have been going here for so many years I lost count. The staff always goes above and beyond from suggesting different options to doing special orders for items not carried in the store for us. Tosh is one of our favorites to work with and this year she helped us tremendously!","updateTime":"2025-11-28T23:09:09.637395Z"},{"reviewer":"Frank Barrett","starRating":"ONE","comment":"I've never felt so inclined to give a negative review on any business I have had the displeasure of dealing with. From being \"forgotten\" at my appointment and being sat in a lobby for over an hour because it wasn't communicated to the doctor I was at the location, to purchasing, to waiting to receive my glasses.\n\nI was told originally my glasses would be available 11/14/2025. They were not, and was instructed to call next week.\n\ni called 11/18, no luck. Try Thursday the 20th.\n\nI call 11/20 (2 PM), great news, your glasses should be ready tomorrow! At 6 PM, I receive a call stating they would be late.\n\nToday, 11/21/2025, I was informed they were \"lost\" and would need to be reordered. They are already a week past when originally promised, which if they were here then whatever I would live with it. I'm now being told I have to wait MORE time for my eyewear.\n\nThe employees are not empathetic in the slightest either, they took your money- they don't give a care about anything else.","updateTime":"2025-11-21T20:39:46.682326Z"},{"reviewer":"Sarah Johnson","starRating":"FIVE","comment":"Lovely experience from the person at the front desk to the very thorough doctor to the very helpful Optician Tosh.","updateTime":"2025-11-12T04:21:34.669960Z"},{"reviewer":"Bee Lor","starRating":"FIVE","comment":"I’ve visited this Pearle Vision a couple of times for eye exams, and my experience with Dr. Sarah Watson has been great. She’s friendly, knowledgeable, and takes her time to explain everything in a way that’s easy to understand. She really pays attention to your eye health and gets to know you as a person, not just a patient. If you’re scheduling an eye exam, I highly recommend seeing Dr. Watson!","updateTime":"2025-11-08T21:48:23.005142Z"},{"reviewer":"carleen walsh","starRating":"FIVE","comment":"I purchased progressive glasses and sunglasses but I was extremely frustrated as I wasn’t able to see my work computer clearly. I went back to Pearle Vision and Anna was very knowledgeable and professional. She gave my glasses a tilt and rounded them a bit to fit the curve of my face. I was totally pleased and now able to see my work computer!! 😊","updateTime":"2025-10-25T01:16:19.205789Z"},{"reviewer":"Todd Stewart","starRating":"FIVE","comment":"I didn’t have an eye exam, but I did select glasses. Tosh was so much help and just super friendly and a great person to work with! 5 Stars for sure. She made the selection process, purchasing, and check out flawless. I would highly recommend!","updateTime":"2025-10-05T00:26:37.076854Z"},{"reviewer":"Philip Soo","starRating":"FIVE","comment":"Had a terrific experience with the Pearle Vision team in Maplewood, MN. Dr. Derek was very professional, patient, and knowledgeable, taking the time to explain every aspect of the eye exam and what he observed. And Mai and Steph were so kind and personable in walking me through the various tests and fitting of glasses. They also helped me in getting every discount possible, which was very appreciated. Highly recommend!","updateTime":"2025-09-17T19:55:02.235935Z"},{"reviewer":"Mai Vang","starRating":"FIVE","comment":"I've gone here for four plus years now. Everyone is very polite, kind, and extremely helpful. All the doctors are very knowledgeable and kind professionals. They really look out for you as a person and not another client. I love it here and will continue attending for future appointments. Definitely recommend!","updateTime":"2025-09-15T02:07:36.282553Z"},{"reviewer":"Jean Tsen","starRating":"FIVE","comment":"I was very impressed with the technology upgrade on my visit this week after my last visit in 2021. All the staff who helped me were very kind and helpful. Dr Derek is a great addition to the team. He was excellent, professional and quickly won my trust. He took time to explain things to me and I learned a lot more about my eyes. He managed to score me a 20/15 vision during the eye exam. 🤓 Also these are the very best blue light filter lenses I've ever had--clear without yellow tint and the lightest pale green reflections, if any. Thank you Pearle Vision Maplewood! 💯","updateTime":"2025-08-30T00:49:39.516982Z"},{"reviewer":"Mike","starRating":"FIVE","comment":"I've enjoyed working with Anna and now Brooke and Trevor! A team of professionals that have shown they care about me as a customer by providing excellent service; I have no other eye store that I patronize, they have earned 100% of my business.","updateTime":"2025-08-25T18:06:50.973914Z"},{"reviewer":"LaDonna Lindsey","starRating":"ONE","comment":"August 24 I received rude and racist service from an employee at the Pearle vision Maplewood location. Tosh is an extremely aggressive and rude employee. I received the worst customer service I have ever experienced Pearle vision quoted me a price and the next day I came in the price went up by $200. This quote was given to me by the manager. The manager was not on site so unfortunately, I had to work with Tosh. Tosh needs to have a thorough training in customer support specifically towards Black people which she clearly has an issue with and feels that she can talk to Aggressively so I encourage you not to visit this location. The employees here have no sense of customer support. I will no longer visit this location or Pearl Vision. If you have to visit this location, I urged you strongly not to work with TOSH. I have filed a complaint with Pearle vision primarily due to the fact that my 10-year-old child had to witness this type of treatment","updateTime":"2025-08-24T21:12:55.243974Z"},{"reviewer":"Amber Salinaz","starRating":"FIVE","comment":"I have been coming to this location for a few years now and am always treated with respect and kindness. The staff is very helpful and friendly and Dr. Haverkamp is the best! He really explains things well and I truly feel like he genuinely listens and cares for his patients. I just recently brought my 6-year-old in for an exam who is extremely shy, and everyone was so patient and gentle with her. My whole family loves it here!","updateTime":"2025-08-08T18:40:55.742266Z"},{"reviewer":"Jolene Lysongtseng","starRating":"FIVE","comment":"The staff is help explained everything carefully, and take time to assist me.","updateTime":"2025-07-31T02:33:10.736631Z"},{"reviewer":"Angie Marie","starRating":"ONE","comment":"Went here a year ago and they charged excessive amounts for cheaper brand frames (lower quality). I asked why it was costing so much compared to previous years when I got them at a different location and was told my insurance must not cover a much as it did in previous years. Went back to the Woodbury location today and my coverage hasn't changed, Maplewood just upcharges way above what woodbury's location does!","updateTime":"2025-07-02T16:39:14.912380Z"},{"reviewer":"My Att","starRating":"ONE","comment":"I want to this Pearle Vision store at Maplewood Mall over the weekend to finalize my order for my glasses with my own frame. A large sized female staff who came from nowhere and cutoff my finalized on-going order process with a male staffer and denied my service by saying the store \"only do Silhouette (frame)\" and also tried to press me to buy their $500 Silhouette frame. Such a behavior is not only just rude but she also VIOLATE their own long standing policy and the industry common practice for accepting outside frame at the risk of customer own, not to mention that I'd already signed the waive form for the potential frame damage the day before! Therefore, this is beyond outrageous! So, I have to express my strongest disapproval and ask for an explanation on why the store purposely denied my service with absurd excuse!! Furthermore, I revealed that the store appears try to manipulate public opinion on their bad services when I tried to file an online complaint: The store has no profile with the BBB and it appears disabled the Google online review from commenting. This posting has done by ONLY modifying/editing my existing review comment made 2 years ago!\nMeanwhile, I had my glasses ordered at another Pearle Vision store with no issues or whatsoever after I was denied service at this store. So, I will not come back to this store anymore for good and not recommend this store at all!","updateTime":"2025-06-30T20:13:34.744293Z"},{"reviewer":"Jeff Rockwood","starRating":"FIVE","comment":"Dr. Derek Wu is the nicest, most genuine, professional, eye doctor, you will ever meet! He takes the time to explain what he is doing and why. I look forward to my eye appointments because Dr. Wu always makes it a pleasurable visit. He is thorough and considerate. Thank you Dr. Wu - you are the best of the best!","updateTime":"2025-06-04T14:26:21.532547Z"},{"reviewer":"Andy Calixto","starRating":"FIVE","comment":"Very easy process. The staff was quick and answered all my questions. Steph was super friendly and was able to make the whole process simple and fun.","updateTime":"2025-05-31T21:14:56.597252Z"},{"reviewer":"JJ","starRating":"FOUR","comment":"Dr. Haverkamp is great! All my family members see him. Front desk/receptionists are just okay.","updateTime":"2025-05-17T00:59:44.380749Z"},{"reviewer":"Bill Watson","starRating":"FIVE","comment":"Dr. Sarah was extremely informative and very patient with my family. I would highly recommend!","updateTime":"2025-05-14T17:02:58.534987Z"},{"reviewer":"Dave","starRating":"FIVE","comment":"I've been working with dr.watson for a while she referred me to Minnesota eye consultants for cataract surgery for both eyes and I had the surgery in March and April 2025 and I can see things so much better without my glasses and it's so nice Dr Watson changed my life and I'm very happy with everything she's done for me and I would like to pay her back for helping me out I recommend Dr Watson to anyone she's so sweet and kind thank you so much Dr.watson","updateTime":"2025-05-01T17:30:50.375769Z"},{"reviewer":"Tsu Xiong","starRating":"ONE","updateTime":"2025-04-28T21:28:08.717509Z"},{"reviewer":"Mark Schreiner","starRating":"FIVE","comment":"Wonderful staff and service. Dr. Wu was thorough with his examination and left me with no concerns. Anna the optician was extraordinarily helpful with finding a pair of glasses to fit my style, and made quick work of breaking down and explaining my insurance benefits. I hope to visit them in the future!","updateTime":"2025-03-14T22:09:58.383002Z"},{"reviewer":"John Thorson","starRating":"FIVE","comment":"I am happy with my experience. It was done professionally and thoroughly. It is worth the 250 mile round trip from Green Bay.","updateTime":"2025-03-13T11:12:05.202905Z"},{"reviewer":"David Nelson","starRating":"FIVE","comment":"I had the best-ever experience with the Pearle Vision Staff at the Maplewood Mall location !!! Dr. Watson gave me a very thorough eye exam, and even laughed at my bad jokes !!! Trevor the Sales Rep. gave me the best customer service I have ever had at a Vision Center !!! Trevor bent-over backwards to make sure that everything was exactly the way I wanted It !!! They KICK-ASS !!!","updateTime":"2025-03-11T20:05:50.972089Z"},{"reviewer":"Holly Parsons","starRating":"FIVE","comment":"Steph was great to work with and did a fantastic job adjusting my son's glasses at Pearl Vision Maplewood! Thank you!","updateTime":"2025-02-27T01:21:05.085399Z"},{"reviewer":"J V","starRating":"ONE","comment":"Terrible service. Would rather gas light people into thinking they ordered something else than admit they put lenses in incorrect frames. Also twice the cost of America's Best.","updateTime":"2025-02-25T19:54:48.148189Z"},{"reviewer":"T Stamp","starRating":"ONE","comment":"Not worth the 500.00 I spent on exams and glasses. I have been waiting 3 weeks PAST the date they were to inform me my glasses were ready. I had to call them to get any updates and every time I called they kept saying “there is a delay” but had no answer what it was or how much longer. Only to find out “they lost my frames”. But as soon as I said I wanted a refund they sudden were gonna be able to have the done ”for sure” by the end of week…fast forwards 2 more weeks later. I’m still waiting for a refund. Honesty It’s ridiculous. I have always been a customer of this company, but with cheaper more efficient options, there isn’t really a point.\nWhy does it take a month for you to figure out. My glasses got “lost” and another 2 weeks to write a check for a refund. Took them seconds to take the payment initially though... Moral: Save your money, you’ll have better service and communication with 3rd party seller honestly. And a crap ton cheaper.","updateTime":"2025-02-15T02:35:40.582660Z"},{"reviewer":"Laura Bodurtha","starRating":"FIVE","comment":"Dr. Wu was amazing! As a first time customer at this location. Was nice to see the place busy and clean. Staff was super friendly and attentive. Dr. Wu answered all of our concerns with getting contacts for our teen. My teen had an immediate connection with him as his attitude was professional but down to earth. Would highly recommend this place to anyone!!! The frame selections they have is amazing as well. Sales Rep. Was awesome to work with. Overall experience from booking online for a next day appt. To getting a follow-up call the next day to confirm was spot on customer service!","updateTime":"2025-02-12T17:11:26.319639Z"},{"reviewer":"Nytor","starRating":"FIVE","comment":"Had a really wonderful and satisfying experience at this location, not only were they attentive to my needs also diligent about providing clarity with my insurance coverage to make sure I was taken care of at the best of their ability. I had a really easy and attentive representative named Tosh, her upbeat and positive nature was very reassuring for making the choice with my glasses and other options which were a first for me. I appreciated her being thorough and knowledgeable with checking in on my additional insurance coverage and going above and beyond for me. I truly recommend this place for the ease of the experience and the wonderful overall atmosphere of the people working there.","updateTime":"2025-02-06T22:27:24.011960Z"},{"reviewer":"Pheng Lee","starRating":"FIVE","comment":"Great service. They a positive tone which made my last visit more enjoyable.","updateTime":"2025-02-05T20:34:48.092042Z"},{"reviewer":"Tyler L","starRating":"ONE","comment":"I called for an appt they said 11 on the phone, I got here at 10:55. Then after 15 min I asked the front desk about how much longer is the wait. They then told me the appt is at 11:30??? This is the last time I’m coming here. My sister also has had bad experiences here.","updateTime":"2025-01-03T17:20:03.914277Z"},{"reviewer":"Whalee39","starRating":"FIVE","comment":"Dr. Wu is a great eye doctor. She really cares and takes her work seriously. Trevor is also very kind and helpful when it comes to questions about frames and contact lenses. I love the service I receive at Pearle Vision Maplewood.","updateTime":"2024-12-31T17:04:03.908791Z"},{"reviewer":"Amy Zavada","starRating":"FIVE","comment":"The people here are great, it was my 1st time at an eye doctor, and they were patient and explained everything so well.","updateTime":"2024-12-16T21:16:47.285730Z"},{"reviewer":"crystal syring","starRating":"FIVE","comment":"Recently had visited the Maplewood store and had the pleasure of working with Tosh and Trevor. they were both very helpful and knowledgeable. Great staff.","updateTime":"2024-11-22T22:16:26.505470Z"},{"reviewer":"Maider Chang","starRating":"FOUR","comment":"I had such a wonderful experience there. The doctors and staff there were so attentive and professional. An employee named Brooke was especially kind and went above and beyond to help me find frames as well as answer any questions I had. If you're reading this, Thank you Brooke!","updateTime":"2024-10-23T20:39:05.448531Z"},{"reviewer":"Ia Tsaab","starRating":"FIVE","comment":"Dr. Jeanny Liu-Wu is awesome, would recommend her to anyone. She is the reason why I go to this certain Pearle Vision location and why I wouldn't want to go anywhere else.","updateTime":"2024-09-11T00:20:04.698121Z"},{"reviewer":"Roxanne Parker","starRating":"FIVE","comment":"Dr. Wu did a wonderful job explaining to me each part of my eye exam and options to correct by newly diagnosed dual prescriptions for near and far distances - still using colored contacts! I would *highly recommend her.\n\nTash was *delightful to work with and helped me find colored contacts that would still fit my budget. Tash had done a great job interacting with my daughter to find her glasses she adored as well!\n\nThanks so much Pearl Vision!\nSincerely,\nRoxanne","updateTime":"2024-08-26T20:47:38.065869Z"},{"reviewer":"Kimberly Schadow","starRating":"FIVE","comment":"Best eye experience I've had in a long time! Very thorough! Great selection of frames.","updateTime":"2024-08-03T15:00:37.769076Z"},{"reviewer":"Lo Anderson","starRating":"FIVE","comment":"Tosh is an absolute angel, she was super helpful and made the whole experience an absolute delight! Never thought I would look forward to my eye exam! 👓❤️","updateTime":"2024-07-17T21:48:03.685362Z"},{"reviewer":"Koverse1986","starRating":"FIVE","comment":"My experiences with Tosh and Dr Derek were wonderful! All the staff were awesome, my lenses were in stock and i look forward to the next visit!!","updateTime":"2024-06-29T22:12:53.830936Z"},{"reviewer":"Gayle Clark","starRating":"FIVE","comment":"I always have a wonderful experience at Maplewood Pearle Vision, and today was no different. I went in to pick out a new frame for an updated prescription. I had no idea what I wanted this time, and was browsing the glasses. Cheryl came up to me and asked if she could help. I swear the first pair she handed me were absolutely perfect! I asked her how she did it, and she said “It’s what we do.” Thanks for “what you do Cheryl.” 🤩","updateTime":"2024-06-08T14:41:29.436452Z"},{"reviewer":"Mike Klym","starRating":"ONE","comment":"Extremely poor experience here, been a long time customer with this location, went in for an eye examine in January everything went fairly smooth, Fast forward to I believe it was towards the end of February. I developed floaters I was told by Vision Works were I ordered my glasses that I needed a retinal scan. I called this location to find out the cost of this procedure and the lady on the phone quoted me around $30.00. I set up an appointment for the next day and had the scan done, now fast forward to April I receive two bills for $227.29 each,\nI called and talked to the Manager Sheryl and explained to her that on the second visit I only had a retinal scan done and the person on the phone quoted me around $30.00. She said they had done additional testing, which was just done on the previous visit one month prior. Bottom line is they did additional testing on the second visit without my consent and Sheryl refuses to refund any money to retain a long time customer. I have since filed a complaint with their corporate office, and will be contacting the Attorney Generals office, and will be calling my credit card company and dispute the charges. They run a bait and switch operation here and Sheryl the Manager has zero customer service skills","updateTime":"2024-04-09T23:26:35.309349Z"},{"reviewer":"Mary Vang","starRating":"FIVE","comment":"First time going to this location. This location has the best customer/patient services. Dr. Jeanne Wu is amazing at going through the steps and she is a very nice person. It was great chatting with her. I recommend going to her and will sure return back to see her for my next eye exam. Tosh is so helpful and bubbly during my visit there. She helped me through the process of choosing the best frame for me. Her customer services are top notch. She is amazing as well. Anna is also another amazing person to help with the choosing process and given her honest opinion to help me finalize my decision. All the staffs there during my visit are all amazing and extraordinary. I was the last customer there and even though it is past their closing time, they were very patient and waited until I finish my transaction. They never given any sign of annoyance when they have to wait, they were very understanding and patience about it. That is what great customer service is. They make the place felt welcoming and friendly. Can’t wait to pick up my glasses on Monday. Thanks a bunch pearle vision!!!","updateTime":"2024-03-30T03:05:27.073491Z"},{"reviewer":"Lily","starRating":"FIVE","comment":"Sydney helped fix my glasses, thank you so much!","updateTime":"2024-03-23T18:10:21.770555Z"},{"reviewer":"M S","starRating":"FIVE","comment":"Excellent customer service! Tosh is amazing, she was so kind and made my day. I had been to 2 other vision stores the same day hoping to find contacts with no luck. She gave me a trial pair so I could put them in immediately, discovered I had $130 off contacts with my insurance and ordered me a years supply for home delivery. My bad for waiting so long to reorder, so thankful for Tosh.","updateTime":"2024-03-17T20:53:23.389009Z"},{"reviewer":"Maria Vincent","starRating":"FIVE","comment":"Dr. Watson was very kind and created a comfortable atmosphere during the eye exam. I unfortunately had to bring my children with but she was sweet to them and had so much patience. She was super knowledgeable and let me know things I needed to know about my eyes, also making suggestions that I would’ve never guessed. I personally will be asking to see her for my next eye exam. All the other staff were very patient with my children and nice to me as well which was a blessing as for I felt guilty having no choice but to bring them along. Always a great environment there.","updateTime":"2024-03-15T16:06:22.491212Z"},{"reviewer":"Wendy Lovaas","starRating":"FIVE","comment":"Sydney was outstanding!! Thank you for the great care. Highly recommend.","updateTime":"2024-03-13T02:15:09.460429Z"},{"reviewer":"KJTheProof","starRating":"FIVE","comment":"Great staff, they were all very friendly and professional. Thanks again!!","updateTime":"2024-03-09T14:34:51.470908Z"}]