[{"reviewer":"Wes McCleave","starRating":"ONE","comment":"Do not use this office. Go anywhere else.","updateTime":"2025-11-23T00:15:26.918551Z"},{"reviewer":"Jhenna Becker","starRating":"ONE","comment":"Awful. I’ve never felt so alienated in my life. I already come in to the eye doctor with a ton of anxiety, and this doctor did not help at all. I also came in with my boyfriend to help with the anxiety, and the doctor was very dismissive of my feelings and would not let my boyfriend join me in the exam room. The doctor also barely let me get a word in during the appointment, so I didn’t get a chance to explain that I have a hearing loss and to ask if he could talk more slowly and clearly.\n\nPlease take this review under consideration for future patients. I will say, the receptionists are fantastic!! They’re super nice and patient and very clear. However, I will not be coming back to this establishment for an eye exam again.","updateTime":"2025-11-21T17:05:14.794454Z"},{"reviewer":"Katherine Arfstrom","starRating":"FIVE","comment":"This is the Pearl to choose. Optometrist is patient and Alvin has helped me with my last two pairs. Always pleasant and fun experience.","updateTime":"2025-11-17T22:19:45.699195Z"},{"reviewer":"Sarah Sanchez","starRating":"FIVE","comment":"I've been going to Pearle Vision for decades now and have visited locations all around the Twin Cities. I'm usually expecting a fairly neutral experience. I only come once a year for an exam and contact purchase. My visit this past Saturday was worth commenting on. It was busy when I walked in but I was still acknowledged and kindly greeted. The staff were efficient and giving people the attention they needed. Everything went smoothly!","updateTime":"2025-11-17T01:04:25.582574Z"},{"reviewer":"Hippie G","starRating":"ONE","comment":"I went in at 6 PM with my 5 YO Son for a pair of new glasses with my insurance. I picked out a frame, while Hector looked up my information and inform me that I would have $150 off on frames and additional co-pay for my lenses. I know I do have high index lenses so that typically runs me a bit more so I was aware of that cost. I found a frame within the price range so that it would be covered by my insurance and then Hector passed me over to the general manager named Alvin. It took me around 15 minutes to find my frame so by that time it was maybe 620 or so, as a begun speaking with Alvin my process became longe and dragged out. He was delaying on giving me the price and when he finally did arrive to it, he informed me that my free frames With the lenses would be $360 or a little less he then tried to offer me a protection plan for additional 40 I asked him to go over the pricing and there were two price items one being the high index lense at 183 and the other Being the anti-glare at an additional 200 or just a little under. I asked him to take off the anti-glare informing him that I don’t like it to where he tried to sell me on it again, as well as lie and say that I already had it on my previous glasses that I’m currently wearing, which I know I Don’t Have. After he took off that fee. It was still $220. I then asked to look at his screen because he kept going over numbers and they weren’t making sense.\nI then see he added an additional $57 to another line item that I wasn’t interested in getting he apologized stating some jargon that was not relevant where he said he would remove that as well And then SOMEHOW the price was $10 less at $173. I questioned on how I got to that point, but I said that’s fine. Let’s go with that as I was doing that also I asked to look at my paperwork to see what I’m covered for.\n!!!!\nThis is when he immediately got rude, aggressive, and informed me he doesn’t want to make the sale for me. During the conversation, we talked about current whether, places to go in the fall, as well as me just recently moving here from another state at no point was I aggressive or rude. AFTER he stalled and was slow intentionally trying to rush me out of the store at a higher price. He then tried to claim since it’s now seven he is kicking me out and no longer selling to me while my five year-old son was there sitting patiently waiting for me to get done. I never have felt more scared and more threatened while my son was there and I couldn’t believe what I was witnessing.\nI was just trying to understand my purchase and the general manager was EXTREMELY rude as well as manipulative with my pricing. I’ve had glasses since I was five years old and at 33 I’ve never had an experience where a glasses store manager has been rude because I ask for my information and where a price is changed that many times for a pair of frames. This store needs to be investigated and audited because they are scamming people Who do not know any better and the only reason he got upset with me is because I knew better.\nALSO\nWhile he was expressing that he didn’t want to do business with me any longer he stated that I was somehow insinuating that he was scamming me and that must’ve just been his guilty conscious because I was asking relevant questions At no point did I say you’re scamming me or your prices is weird. I just said I don’t want anti-glare and when the price wasn’t the same as he originally said, I asked why that is.\nSo clearly, his conscious is doing backflips for anyone who asks relevant questions.\nHe also took his nametag off thinking I was a new age person going to record him but I’m old school you passive aggressive behavior won’t go unnoticed, brother.\n\nAnd clearly he’s probably the one running this account so yes at the end when I was walking out getting my son I did say clearly you are a scammer because you know you are and the fact that I caught onto you just asking questions pissed you off.","updateTime":"2025-10-23T01:06:23.031074Z"},{"reviewer":"Bethany Binkley","starRating":"FIVE","comment":"Alvin made the process of buying glasses feel like a spa day! I usually dread dealing with healthcare processes like eye exams, etc…, but from reception’s warm greeting, to the eye exam, and then all the way through to the eyewear purchase, the team made my entire experience truly enjoyable. This location is defined by their ethical transparency and genuine customer care - highly recommended.","updateTime":"2025-10-22T22:02:55.602943Z"},{"reviewer":"Kiki kiki","starRating":"ONE","comment":"The eye exam was fine (dry and boring per usual) but the clinic doesn't let you do add ons (like anti-glare or transitions) to your one pair of glasses allotted for state insurance which is absurd. I called another pearle vision and will be taking my prescription there where they allow it (Maple Grove).","updateTime":"2025-10-10T22:16:02.266647Z"},{"reviewer":"Brown Sugar","starRating":"FIVE","comment":"My experience with this location was amazing. I walked in and was greeted and welcomed I felt taken care of in all aspect of my visit. I hate to see that some had not so great experience but the positive note is that they are trying to improve a better experience moving forward. The comments saying the doctor was to fast with the testing I say to that is imagine doing this on a constant basis I'm sure he could do the testing in his sleep lol but more on a serious note you just got to speak up and let them know to slow down I'm not saying it's right and I'm not saying it's wrong.","updateTime":"2025-10-08T21:55:23.768489Z"},{"reviewer":"Heather Markham","starRating":"FOUR","updateTime":"2025-10-05T04:10:09.119738Z"},{"reviewer":"Ariana Thao","starRating":"FIVE","comment":"The Doctor was nice and the employee were so nice and helpful. This is the best pearl vision location ever!","updateTime":"2025-09-22T21:15:37.151038Z"},{"reviewer":"mraymond120","starRating":"ONE","updateTime":"2025-09-01T00:43:32.610448Z"},{"reviewer":"Palmanova Palmanova","starRating":"THREE","comment":"I have been a customer of this place for 3 years and until today everything was fine. The glasses were made without any problems and I was happy to use them. But today everything was different. I will wait for some time for a call from them to correct the situation. I do not want to simply leave\neverything as it was. I hope they will find the right solutionIn... any case, I will inform the public later how it all ended.. oh, you finally gave some kind of answer, thank you, that's great. I hope that you can help with the essence of the problem. I'll wait! and I'll give you confirmation of the relationship with your company. Andrii\nDate/Time: Tue 07-29-2025 05:10 PM\nOffice address: PF8134 Pearle Vision Roseville\nRoseville Crossings\n2716 Lincoln Drive\nRoseville MN 55113\nAppointment reference #: 175992449","updateTime":"2025-08-23T00:13:31.919665Z"},{"reviewer":"Jose Esparza","starRating":"ONE","comment":"Alvin was extremely unhelpful I understand that he may feel hurt by the claims I have against his employees but that is no reason to disrespect me and refuse to offer service when I was never hostile he handed the situation very unprofessionally I would not recommend this location.","updateTime":"2025-08-21T17:38:06.108659Z"},{"reviewer":"forrest waage","starRating":"FIVE","comment":"Great staff and great glasses","updateTime":"2025-08-14T02:48:03.124674Z"},{"reviewer":"rolando recinos","starRating":"FIVE","comment":"(Translated by Google) Very good service, friendly and fast...highly recommended 👍\n\n(Original)\nMuy buen servicio amables y rapidos..muy recomendable 👍","updateTime":"2025-08-08T14:32:26.330276Z"},{"reviewer":"Kelly K","starRating":"ONE","comment":"The experience was bad.","updateTime":"2025-08-07T15:42:40.926703Z"},{"reviewer":"Andrea Jade","starRating":"FIVE","comment":"Alvin went above and beyond for me with the best customer service I've ever seen! I went in just to get my glasses adjusted and left with two pairs of glasses one pair of regular glasses and one pair of sunglasses! The order was quick and the follow-up was nothing short of amazing! Very impressed with his customer service!! 5 star all day!","updateTime":"2025-07-08T22:25:39.962669Z"},{"reviewer":"Jane Choi","starRating":"FIVE","comment":"I came here for an eye appointment and buy new glasses. Alvin worked with me and he was awesome. He walked through on how the glasses worked because I bought the Meta glasses and he was very thorough solid.","updateTime":"2025-07-04T04:50:17.337132Z"},{"reviewer":"My Att","starRating":"FOUR","comment":"honest but a bit pricey than some other stores","updateTime":"2025-06-30T20:03:28.329506Z"},{"reviewer":"Dominic Loveland","starRating":"FIVE","comment":"I personally had a great experience here today. They were right on time with my appointment and the staff was friendly all around! Kat helped me find glasses that fit me well since it’s harder due to my donkin head size. The Doctor got me in and out pain free compared to other places I’ve been. He answered all questions I had. Everyone I talked to did their job well, from start to finish. I’ll be back next year!","updateTime":"2025-05-07T01:03:46.048164Z"},{"reviewer":"Felecia Murray","starRating":"FIVE","comment":"New staff is WONDERFUL GREAT CUSTOMER SERVICE man daughter only wants to come here from now on….front desk person Jullian was just amazing the fill in doc was awesome as well 5 stars!!!!","updateTime":"2025-05-01T19:45:39.932813Z"},{"reviewer":"Jason Chan","starRating":"ONE","comment":"I was wondering if I was the odd one out with my bad experience, but it seems that many others have experienced similar concerns at this store. The doctor flipped through lens very quickly so I highly doubt we got the right prescription. When using the glasses made by the store, I had a very bad headache. The store manager was not helpful in addressing the problem. Tried his solution of wearing it longer for 2 weeks to see if it fixed the problem but it didn't. Went back but was given an extremely unprofessional treatment. The store manager had a big ego and would downplay the concerns I raised. He told me how I should be feeling, instead of listening to the issues I had with the glasses. Clearly, he was not willing to work towards a winning solution for the customer. As a provider of eye care, I would expect the optometrist business to care more about the well-being of their patients. Apparently, this is not the case. I am sharing my experience so that others can avoid the disappointment and disrespectful service at this store.","updateTime":"2025-04-21T18:25:37.352109Z"},{"reviewer":"Madeline Johnson","starRating":"FIVE","comment":"Great location! Nice opticians and customer service. Would recommend.","updateTime":"2025-04-11T20:57:27.790878Z"},{"reviewer":"Noelle Shatzer","starRating":"FIVE","comment":"Alvin is awesome! I felt so comfortable with everyone there. They were very kind and helpful. Also, Alvin is very funny.","updateTime":"2025-03-27T17:31:37.332320Z"},{"reviewer":"Ricardo Zuniga","starRating":"TWO","comment":"I recently purchased a pair of Tom Ford glasses - the glasses were made incorrectly so had to return them. I have been visiting the establishment on a weekly basis to try to get the glasses right but the outcome has been negative overall. Pearle Vision indeed has a good catalog of glasses but I question the quality and expertise when it comes to producing the final set with the prescription.","updateTime":"2025-03-08T17:51:59.454082Z"},{"reviewer":"AnnMarie Carter","starRating":"FIVE","comment":"This location has\nSatisfactory service and amazing staff very excellent A1 customer service","updateTime":"2025-02-25T23:18:28.060247Z"},{"reviewer":"Deb Biswas","starRating":"ONE","comment":"I called their office to ask a few questions. The guy that picked up was very rude even though I was very polite with him. Interrupted me and hanged up on me.","updateTime":"2025-02-08T01:01:29.809845Z"},{"reviewer":"mohamed dabour","starRating":"ONE","comment":"Rude, uncooperative person.\nHe nearly kicked me out of the store","updateTime":"2024-12-07T00:40:44.065589Z"},{"reviewer":"Phoenix","starRating":"FIVE","comment":"Alvin is the best! He was very helpful and kind, and provided the best customer experience. He gave us expert advice on which frames will work best for the prescription, and brought out more sunglass options from the back stockroom. We really appreciate how he went above and beyond. Thank you, Alvin!","updateTime":"2024-11-29T23:02:21.712412Z"},{"reviewer":"Andy Trekts","starRating":"ONE","comment":"Never going here again, they screwed up my prescription multiple times and wasted multiple weeks of time while and most staff are nice, one person raised his voice probably out of stress or frustration, my glasses still aren't fitted properly after the two weeks he specified but the customer service left a bad taste, I told all my friends to avoid this place.","updateTime":"2024-11-22T04:56:00.425739Z"},{"reviewer":"David Lundeen","starRating":"ONE","comment":"Predatory billing practices - avoid at all costs. I had an appointment on December 18, 2023 and received a bill more than 6 months later for a new patient comprehensive exam. This wasn't specified in the initial appointment, and all inquiries about this are buried in insufferable bureaucratic responses.","updateTime":"2024-11-15T18:55:53.938071Z"},{"reviewer":"Bridget Gustafson","starRating":"FIVE","comment":"Alvin helped both my parents find frames they love, helped them navigate insurance, and even gave my mom a temporary fix for her broken frames. He was very helpful and generous! Thank you!","updateTime":"2024-11-12T01:23:58.175358Z"},{"reviewer":"Mari M","starRating":"FIVE","comment":"Amazing service!! Cat is one of the people that work here and she is so helpful when picking out glasses and what actually looks good on you. She provided honest service and was a friendly help.","updateTime":"2024-11-07T00:31:30.371219Z"},{"reviewer":"Qu33nB33 Ayaan","starRating":"FIVE","comment":"Jillian was very helpful","updateTime":"2024-10-25T21:05:28.735907Z"},{"reviewer":"Crystal Gardner","starRating":"ONE","comment":"I took my autistic son in today he is 17 and we were treated so disrespectful. The Dr thought he broke the chair and so he didn't even do his exam right now pressure test nothing. Flipped through the lenses super fast so I'm not sure we even got the right prescription. Then was told his insurance wouldn't cover his lenses being put into frames even if I paid for the frames that wasn't covered. I feel my sons rights were violated and we were just disrespected because he was being scriptive and touching things. He has autism but still deserves to be treated with respect even if he does only have MA","updateTime":"2024-10-18T21:30:10.793348Z"},{"reviewer":"Sherry Jones","starRating":"ONE","comment":"With all other reviews I've seen I can relate never coming HERE\nagain got glasses the first time they gave me bifocals had to wait because they did it wrong then came back aftwr 2 weeks of waiting and they did it wrong again went back another 2 weeks they were fine but then THE GLASSES CAME AWAY FROM THE FRAME BECAUSE OF POOR QUALITY AND THEY MADE ME PAY FOR THEM WHEN IT WAS THERE LOW QUALITY Me as a customer that has BEEN COMING HERE FOR YEARS Should not have to pay for their poor quality crap. WILL NEVER COME HERE AGAIN so mad","updateTime":"2024-10-18T20:06:24.960532Z"},{"reviewer":"Laura Hall","starRating":"FIVE","comment":"Had a great overall experience picking out new glasses here! When I went to pick up my glasses, Cat was especially helpful and kind!!","updateTime":"2024-10-18T14:59:55.720970Z"},{"reviewer":"Amy Buck","starRating":"FIVE","comment":"This is a great location! I especially appreciated the kindness and patience of Cat—-she has a kind, warm & friendly demeanor, and she really personalized my experience of finding the right frame and fit! Thank you for a great customer service!","updateTime":"2024-10-17T15:15:45.803371Z"},{"reviewer":"bc wajda","starRating":"FIVE","comment":"Excellent service","updateTime":"2024-09-26T20:50:29.193180Z"},{"reviewer":"Ann Torson","starRating":"ONE","updateTime":"2024-09-11T18:07:06.730065Z"},{"reviewer":"Maria Caram","starRating":"ONE","comment":"Very dissapointed to hear today that after 90 days, they throw your frames away and aren't willing to return your money!","updateTime":"2024-08-23T23:21:19.509978Z"},{"reviewer":"Pam K74","starRating":"FIVE","comment":"I had a bad experience at a different company year\nS ago and haven't had my eyes examined since. I’m so glad I found this beautiful location.. I was put at ease with Dr Mateo and went into detail about status of my eyes and how to get the best vision possible. Took lots of time to answer all my questions. After my exam I worked with the amazing Alvin and he helped me pick out my new glasses and worked with me and my budget to get my vision to finally be where it needs to be. I will never go anywhere else. Dana was also so kind and helpful during my visit as well. If you’re looking for amazing service and kindness then This is your place.","updateTime":"2024-08-16T23:30:15.062615Z"},{"reviewer":"Kelli Kerans","starRating":"FIVE","comment":"Always professional and easy going. We had two appointments and out within 30 mins. Julian is always so welcome and sweet!","updateTime":"2024-08-16T17:43:53.397216Z"},{"reviewer":"Gemma Justinger","starRating":"ONE","updateTime":"2024-08-01T22:20:09.957836Z"},{"reviewer":"nagachika","starRating":"ONE","updateTime":"2024-08-01T22:18:45.576561Z"},{"reviewer":"Jennifer Kortgard","starRating":"FIVE","comment":"The in store staff are kind and personable. Great experience!","updateTime":"2024-07-30T11:26:50.772100Z"},{"reviewer":"Kim Rinde","starRating":"ONE","comment":"Very unhappy that, after doing my eye exam & running it through my insurance that gives one free eye exam per year, they wouldn't give me my pupillary distance measurement as part of my written eyeglass prescription. That is part of my medical record and, under HIPAA, I have a right to get a copy of my entire medical record. I want someone to contact me to explain why they won't give me my complete eyeglass prescription. I believe it was the man named Alvin that everyone has complained about that refused to give it to me. He was very rude about once he found out I wasn't going to pay $700 right then & there for a pair of eyeglasses.","updateTime":"2024-07-26T23:45:51.340834Z"},{"reviewer":"Yusra Abdillahi","starRating":"ONE","updateTime":"2024-06-29T16:54:12.851195Z"},{"reviewer":"Liliana Ortiz","starRating":"FIVE","comment":"I love going to this location! Alvin is always so nice and helpful. Such an amazing person. Last year I purchased a frame I really love online but couldn’t find anyone to make my prescription lenses and put them in, I went to Pearl Vision at this location and they immediately helped me. Alvin was very kind and patient with me. Fast forward to today, he helped me again order a new pair and even ordered me a new set of lenses for my current frame since my current lenses are scratched. They are all wonderful but I work with.","updateTime":"2024-06-20T00:07:11.578570Z"},{"reviewer":"David Riisager","starRating":"ONE","comment":"Just called twice to get information they wouldn’t give me the information for my prescription!!!\n\nWorst place to get eye exam done at, don’t ever go there!!!!","updateTime":"2024-06-17T22:27:48.419107Z"}]
