Pearle Vision Roseville

I just had a horrible experience at the phone trying to get an appointment. He tried so hard not to give me an appointment that made me feel that I am not welcome. As soon as I told him that I had pain in my eye after the office visit. He questioned me for more than 10 minutes making me feel uncomfortable. Even after I told him that I knew that every visit had an appointment expense, he didn’t want to give me an appointment.

Cat is genuinely the best optician I've ever had. Incredibly helpful with selecting new frames, pricing was clear, wonderful demeanor, and incredibly skilled with adjustments. As a chronic glasses wearer, i couldn't ask for a better person to help with the process!

I hate this location. They are rude when you call. They hung up in my face when I asked when my glasses would be ready. I been waiting over two weeks already. Just not professional. At All,, Also in response to your reply. I never said what time I called. Also my email isn’t in my legal name so trying to look me up after leaving a review is weird also. It was after 4pm when I called and as I stated it’s been over two weeks that I’ve been waiting for my glasses to be ready. I won’t be back. Already gotten help from another Pearle Vision in Maplewood with way better service.

There's a man who works here who loves to scream. I called to get an update on some glasses I ordered, and a nice lady answered and put me on hold. I was on hold for about five seconds before a man took me off hold and told me I was being impatient. I said, "I'm sorry?" and he started yelling at me. He threatened to cancel the order if I called again.

I took my elderly dad to Pearle Vision in Roseville, and Alvin went above and beyond for him. He was kind, respectful, and explained everything in a way my dad could easily understand. His patience and professionalism really stood out. We truly appreciated the care he provided.

My wife needed help picking out new glasses, and Alvin made the experience so easy. He was welcoming, knowledgeable, and never made us feel rushed. He answered every question and helped her find the perfect pair. Excellent customer service from start to finish!

I brought my son into Pearle Vision in Roseville, and Alvin, the store manager, was absolutely amazing. He was incredibly knowledgeable, patient, and took the time to help my kid feel comfortable throughout the process. His friendly attitude made the whole experience stress free. We will definitely be coming back!

Very odd doctor and manager they have at this location. My interaction with the doctor wasn't great at all. The doctor didn't seem like he cared about my concerns with my vision and wanted me to be in and out the exam as fast as he could. Alvin, the manager, was "helping" me after the exam and let's just say, he was very rude. I've never had glasses before so I wanted to know what my options were and he only mentioned the high end materials which I wasn't interested in due to my insurance coverage. After he quoted me on ONE EXPENSIVE OPTION FOR GLASSES, I asked him what the refund policy is which he said that pearle vision DOESN'T have a refund policy!!!!! Get this manager in check!!!

NEVER GO HERE.. The manager Alvin is a creep. I brought my daughter in to shop for glasses. Cat was so sweet and helpful, and she priced the glasses out to be around $180 after our insurance. Once my daughter found her pair (from the value section) we went back to the desk to get everything ordered. That is when Alvin jumped in. He refused to let us work with Cat, and insisted that we sit down at his desk instead. His desk is very messy. I could see other patients' information everywhere. Names, phone numbers, EVERYTHING. He asked my daughter if she had a husband. unprofessional. When he was finally done pricing her out, he reached a price of over $500 after insurance. When we asked to get the price that Cat gave us, he said we didn't understand, then he called us cheap. I am never coming back.

Well, after some time, they finally reached out to me themselves to remind me that I needed an eye exam. That was fine, but I reminded them of the terrible service I’d received last time and the employee who had been so disrespectful to me. They said they would call me back. And sure enough, that same rude man called back—but instead of apologizing, he spoke to me rudely again. Who is he, anyway, and why does he act like that? It's simply terrible.... My first original message is below. I have been a customer of this place for 3 years and until today everything was fine. The glasses were made without any problems and I was happy to use them. But today everything was different. I will wait for some time for a call from them to correct the situation. I do not want to simply leave everything as it was. I hope they will find the right solutionIn... any case, I will inform the public later how it all ended.. oh, you finally gave some kind of answer, thank you, that's great. I hope that you can help with the essence of the problem. I'll wait! and I'll give you confirmation of the relationship with your company. Andrii Date/Time: Tue 07-29-2025 05:10 PM Office address: PF8134 Pearle Vision Roseville Roseville Crossings 2716 Lincoln Drive Roseville MN 55113 Appointment reference #: