[{"reviewer":"Kait Walker","starRating":"ONE","comment":"I'm terribly sorry to post this, but this entire experience has been by far the worst I've ever had with getting a new prescription and ordering contacts. It's been nothing but stressful, for no reason.\n1) They didn't run the charge for the contact fitting through my insurance. So my total was $75 compared to the expected $5 charge I'm used to.\n- When I called to bring this up they said it was because most insurance companies didn't pay for the fitting and they'd have to talk to their manager about the refund (I haven't heard anything back) I wish they would have checked my insurance first, since they had my information.\n2) Their pricing is astronomical. I was quoted $1,460 (not exact but close) for a year supply of Acuvue Oasys contacts. I ended up ordering them at 1-800-Contacts for $538 for a year's supply....\n3) Trying to place said order online has been a headache of it's own entirely because of Pearle Vision. I've been checking in on both ends and PV hasn't sent over my updated RX despite having told me they did. The doctor I saw is only there on Saturday's I guess so I'm assuming they're waiting for her to write a new RX. I already ran out of sample lens once and after today am running out again because the process has taken so long.\n\nIt's a waste of my time to have to stay on top of something I shouldn't have to put so much energy and thought into due to their mistakes.\nCan't wait for this process to just be over. A refund and an updated RX faxed should be simple. Both should take no more than 15 minutes total.","updateTime":"2025-09-17T21:12:45.350981Z"},{"reviewer":"Marisa S.","starRating":"ONE","comment":"We were new to St. Louis, so we were initially thrilled to have an eye doctor so close to our house. But the prescription they gave my fiance was the exact opposite of what he needed. He told Dr. Joy that he works on computers all day and for some reason that translated to \"oh, he needs to see far away.\" So his prescription was all wrong and completely opposite from what he needed. After a year of headaches, we finally got a second opinion. Not to mention he asked for anti-glare and blue light filtering for his lens and neither of these were put on the lenses. Why? Now I'm concerned about my own prescription and if my own glasses have the anti-glare and blue light filter like I requested. I'd recommend using another eye doctor for prescriptions. The frames were ok.","updateTime":"2025-08-27T14:59:58.759622Z"},{"reviewer":"ST L","starRating":"ONE","comment":"I came to this location because of Dr. Anderson. The rest of the experience was not great, lots of delays, lack of phone calls from staff regarding trial contacts. The real issue is the quality of the glasses that you get using Pearl Vision. The first pair of lenses were made wrong. The replacement pair I received are, hands down, the worst glasses I've ever had in my adult life. It's obvious the lab Pearl uses only has the oldest kind of progressive lens where the mid and reading areas are very very narrow to the point of being impossible to see through. Also the lenses keep halfway popping out of the frames every time I clean them. Even the glasses with progressive lenses I've purchased online are light years ahead of these. Paid $400-500 for glasses that are barely usable. Read the other reviews. I'm not the only person this has happened to through this location. Only go to Pearl for the exam, go elsewhere to buy your glasses and contacts.","updateTime":"2025-07-02T15:23:29.425467Z"},{"reviewer":"Josie Marshall","starRating":"FIVE","comment":"Great Doctor","updateTime":"2025-06-28T21:29:59.847315Z"},{"reviewer":"Wilburn Keller","starRating":"FIVE","comment":"Pearle vision is my go to center!!.","updateTime":"2025-05-19T21:15:49.360002Z"},{"reviewer":"Markanthony Martinez","starRating":"ONE","comment":"Very good service when in person and optometrist was amazing. The insurance side of this and the way they processed paperwork was terrible. After 3 weeks I called my insurance, and they notified me that Perale Vision never submitted the right documents and have the wrong service date. Still don't have a bill from them nor my prescription from March of 23 2025. Very disappointing because I order 2 pairs of glasses for myself and my spouse, and now I canceled those since no one called me back after calling them 3 times asking status with no follow-up calls. I understand being busy and the complexity of paperwork, but keeping a customer in the loop is a must.","updateTime":"2025-04-07T16:40:24.009091Z"},{"reviewer":"Alex","starRating":"ONE","comment":"I strongly advise others to avoid the Pearle Vision store at 1758 S Hanley Rd, St. Louis, MO 63144 based on my extremely poor experience over the past three months.\n\nIn December 2024, I ordered a pair of progressive prescription lenses, using my own frame. I paid $571 out of pocket after applying my EyeMed insurance benefit, and to this day, I have not received a single usable pair of glasses.\n\nThe first set of lenses caused double vision and had to be remade—Pearle Vision’s own doctor confirmed that my prescription was accurate and suspected incorrect optical measurements. I received the remade lenses sometime in February, but they still didn’t work. After another eye exam in early March, I was again told it was likely a lens or measurement issue. I completed a remeasurement on March 6, and was told the lenses would be remade again.\n\nWhen I followed up on March 28, I was shocked to learn that nothing had been done—the staff member who helped me had left the store, and my case had simply been dropped. I also later found out that the original store manager had left, which may explain the disorganization—but it does not excuse the failure to properly hand over customer cases or communicate with me.\n\nTo make things worse, when I returned to the store to ask for a refund, the new manager told me it was store policy not to give refunds—a policy I was never informed of at the time of purchase. When I asked her to speak with her supervisor, she told me she couldn’t make the call because the supervisor was located “in another part of the country.” This was at 12pm noon, during business hours across all U.S. time zones, so the explanation made no sense to me. She told me I’d have to wait three business days, despite the fact that I was standing there in the store—having taken time off work and come out in the rain to try to resolve this issue.\n\nRather than showing any willingness to help, the manager simply said, “We’re done here,” and asked me to leave the store. I did not feel she took my situation seriously or made any sincere effort to resolve the problem.\n\nI have already returned the non-working lenses to the store, but I am now out $571, have no working glasses, and have also lost my EyeMed vision benefit. I will be contacting Pearle Vision corporate, EyeMed, my credit card company, and consumer protection agencies to report this experience and request a full refund and insurance benefit reinstatement.\n\nIf you care about your vision, your time, or being treated with basic respect as a customer, I strongly recommend avoiding this store.","updateTime":"2025-04-05T01:53:17.095172Z"},{"reviewer":"Nicolas Jubert","starRating":"FIVE","comment":"Excellent customer service. Had some contacts that were not a good fit and they made everything right.","updateTime":"2025-04-04T18:56:20.602654Z"},{"reviewer":"Esther Lee","starRating":"FIVE","comment":"The nicest people ever!!","updateTime":"2025-03-15T21:50:17.119625Z"},{"reviewer":"Mychelle Graham","starRating":"FIVE","comment":"The women who work here are truly incredible. I had the best experience as always and that is what they truly want for you!","updateTime":"2025-03-06T23:12:31.050266Z"},{"reviewer":"Tamara Durham","starRating":"FIVE","comment":"I had my first appointment with Dr. Anderson a few months ago. She was very kind and professional and took time to explain things and answer any questions I had as well. Her front office staff were all very nice and helpful. Definitely highly recommend.","updateTime":"2025-02-28T15:16:59.010496Z"},{"reviewer":"Anna Varghese","starRating":"FIVE","comment":"I've been a patient here for years and bought 2 pairs of quality glasses in the past. Staff are always so friendly and efficient. Most recently, Chanoir helped me adjust my glasses when they were bent out of shape. She was so helpful and so kind. 10/10 would recommend this office!","updateTime":"2025-01-21T15:46:56.626727Z"},{"reviewer":"Patrick Smart","starRating":"FIVE","comment":"Amazing service. this location could not have been more helpful. Highly recommend!","updateTime":"2024-12-07T16:39:44.297285Z"},{"reviewer":"Porter House (Anguish)","starRating":"FIVE","comment":"Chanoir was very awesome nice and helpful can’t wait to come back","updateTime":"2024-12-06T21:18:21.468517Z"},{"reviewer":"Logan Huff","starRating":"FIVE","comment":"Came in for an exam after not having one for 7 years. Dr. Anderson gave a quick and thorough exam. The sales associates were very pleasant as well. Chanoir, Rita, and Erika made the entire process of finding new glasses very easy. They'll let you know if the glasses look good on you or not, which is greatly appreciated by me. Would definitely recommend coming here.","updateTime":"2024-11-13T20:25:05.816554Z"},{"reviewer":"Lauren Gentry","starRating":"FIVE","comment":"Rita was wonderful helping me find glasses and figure out what's best for me! Everyone here is so nice, I can't wait to get my glasses!","updateTime":"2024-10-21T16:33:51.111113Z"},{"reviewer":"Tammy Manuel","starRating":"FIVE","comment":"This was by far the best experience I’ve had getting an eye exam! I was greeted with two beautiful smiles. The team made me feel welcomed and appreciated. Ms Rita was so down to earth it was like talking with a family member. I have several eye exam locations within a 5 mile radius but I will drive further than that to receive better service. They have exceeded my expectations from the time I entered the building to the time I left!!","updateTime":"2024-10-04T17:49:48.044158Z"},{"reviewer":"Kayla Eich","starRating":"FIVE","comment":"I was traveling and forgot my contacts at home, they went above and beyond to find my prescription and get me set up with some daily contacts. Life saver, thank you!!","updateTime":"2024-09-27T21:42:29.599926Z"},{"reviewer":"DeBorah Ahmed","starRating":"FIVE","comment":"I go to this same location all the time. The staff has always been very knowledgeable and helpful.","updateTime":"2024-09-05T16:56:43.617889Z"},{"reviewer":"Giovani","starRating":"ONE","comment":"They made the process of ordering contacts very complicated. They were asking me what my prescription was. They should know!! I tried to get 1 month trials and they never got back to me. Terrible customer service","updateTime":"2024-08-07T19:52:20.224525Z"},{"reviewer":"Jason Friederich","starRating":"FIVE","comment":"Staff were friendly, helpful, and polite. Service was immediate and informative! I keep coming to this location as it is a great experience. Definitely suggest any others consider this location for their eye care needs!","updateTime":"2024-07-08T21:12:19.440045Z"},{"reviewer":"Vicki Lee","starRating":"FIVE","comment":"The doctor was friendly and knowledgeable. She was willing to explain all the tests and results. The selection of glasses was large.","updateTime":"2024-04-01T13:06:42.269317Z"},{"reviewer":"JJ Evans","starRating":"FIVE","comment":"Chanoir rocked it today . Amazing customer service . Got my new glasses ordered and cleaned up and was very professional about it.","updateTime":"2024-03-15T20:45:39.284076Z"},{"reviewer":"Alex Holbrook","starRating":"ONE","comment":"This place is a mess. Never again.\n\nI was billed for the visit instead of my insurance, had to call twice to even get a refund started, and now they now claim I got the refund, even though my bank begs to differ. Don't waste a month dealing with them like I've had to, go somewhere else.","updateTime":"2024-03-05T19:06:26.456391Z"},{"reviewer":"Ruth Walker","starRating":"FIVE","comment":"Excellent staff and service 👏🏾","updateTime":"2024-02-26T22:40:29.035043Z"},{"reviewer":"Oscar Goss","starRating":"FIVE","comment":"This is the beat eye doctor visit I've ever had. The initial exam was quick and easy. The staff was kind and helpful. And the doctor was very precise in dialing in my vision. For the first time in my life, My vision (with glasses) Is 20/20. I feel this directly correlates to how much time the doctor spent with me. I was able to read lines WAY smaller than I've ever been able too. 5 stars all around!","updateTime":"2024-02-16T14:18:32.781128Z"},{"reviewer":"Dawson Quinn","starRating":"FIVE","comment":"Chanoir was so helpful and accommodating for our needs. We called in need of last minute contacts, and she provided on the same day. We went to three other eye doctors who would not accommodate us. We are Pearle customers for life!!!","updateTime":"2023-10-13T15:14:58.779126Z"},{"reviewer":"Shoe Mafia","starRating":"ONE","comment":"The one star is for Dr.Anderson shes amazing! Anyway, I tried this place out with my mother in hopes to find a forever eye dr because America's best screwed us over. Should have noticed the red flags because anyone who argues back with customers online is NOT professional. However, after waiting almost an hour just to pick out glasses & contacts I decided to just buy the contacts and go. I finally get my contacts and of course they are the WRONG prescription.. I call back and they schedule an appt with no problem.. they gave me trial contacts and told me to call back in a few days... I did and of course I had to go through hoops just to get an exchange pair of contacts.. needless to say I wont be back and the search continues.And before they try to trick you guys into thinking I didnt purchase because Im on a business page, TRUST ME I DID!","updateTime":"2023-09-22T21:40:47.160227Z"},{"reviewer":"Joseph Ford","starRating":"ONE","comment":"Want to give a big shout out the not pearl vision and BIG thanks to Clarkson eye care for taking care of me when PEARL VISION DID NOT, on top of telling me not to come back because of their screw up, so screw you , dont see how yall got all these good reviews,I really dont, because I'm putting it out there, since you all wanted to be petty, so am i","updateTime":"2023-09-18T08:55:47.947430Z"},{"reviewer":"Christina Robinson","starRating":"FIVE","comment":"Awesome experience from start to finish! I was able to book on line with ease. When I arrived for my appointment, I was promptly and pleasantly greeted by Ericka. Dr. Bequette was very thorough and Chanoir helped me pick the perfect pair of glasses!","updateTime":"2023-07-15T17:05:25.087218Z"},{"reviewer":"luh boodie","starRating":"FIVE","comment":"Chanoir and Dr Novak were the most pleasant people I’ve met, definitely coming back.","updateTime":"2023-07-14T18:01:09.626890Z"},{"reviewer":"John Wojdyla","starRating":"FIVE","comment":"A super experience with Evy and Dr Anderson! I highly recommend this location!","updateTime":"2023-06-20T20:55:38.992200Z"},{"reviewer":"Thomas","starRating":"FIVE","comment":"The staff is extremely helpful and very friendly. They're willing to go the extra mile to ensure customer satisfaction. Erika, Evy and Jackie were so good to me I consider them family now!","updateTime":"2023-06-07T14:25:35.086902Z"},{"reviewer":"Carlos Lumpkins","starRating":"FIVE","comment":"Chanoir was Great! She was very helpful & knowledgeable. Would give 10*, but can only give 5 stars!","updateTime":"2023-06-02T21:41:12.191971Z"},{"reviewer":"Staci Herrick","starRating":"FIVE","comment":"My glasses were mysteriously damaged and I could not get the screw back in. Chris was so kind, and persistent in sorting out how to fix my glasses. I will be back in a few weeks to get new frames, and hope Chris will be in to help me.","updateTime":"2023-04-14T15:29:56.209952Z"},{"reviewer":"Leslie Allen","starRating":"ONE","comment":"My telephone experience was horrible so I definitely won’t be going in.","updateTime":"2023-03-07T17:07:07.794656Z"},{"reviewer":"Evy Banta","starRating":"FIVE","comment":"Awesome staff and great doctors!","updateTime":"2023-02-26T22:32:40.164016Z"},{"reviewer":"Joshua Whitman","starRating":"FIVE","comment":"I desperately needed just one contact lens, as mine broke on vacation. They gave me two whole boxes of samples for free","updateTime":"2023-01-28T19:49:58.952987Z"},{"reviewer":"Peggy Francis","starRating":"FIVE","comment":"The staff was awesome!","updateTime":"2023-01-06T17:19:42.356202Z"},{"reviewer":"Dr. Carol Norrington","starRating":"FIVE","comment":"My experience at this location was the best by far. The staff was extremely knowledgeable, professional and helpful. They were very pleasant with very warm smiles. Thank you Erika, Chris, Jackie and Evy. Dr. Bequette is the best. Thank you so much Team Pearle Vision.","updateTime":"2022-12-05T21:03:45.762731Z"},{"reviewer":"Emily Pelcak","starRating":"FIVE","comment":"Great service","updateTime":"2022-11-26T12:41:38.900446Z"},{"reviewer":"k lane","starRating":"ONE","comment":"The worst eye vision place I have ever spent my money! It was like robbing the bank to get my money back from the over charge I didn’t request! They have a no refund red flag 🚩 after they swipe your card ! I had to call the manager in Jefferson City and the store manager is rude and unprofessional if you spend your money here is at pearle it’s like messing with Shirley no good *** the extra night vision I paid for they didn’t put in my prescription so if you don’t like drama or being robbed go to Clarkson","updateTime":"2022-10-24T14:06:22.054364Z"},{"reviewer":"Justin Talbert","starRating":"FIVE","comment":"Great experience! Loved the team.","updateTime":"2022-07-29T01:25:21.875587Z"},{"reviewer":"C Allen","starRating":"ONE","comment":"One of the most unprofessional businesses I've encountered in my life. I called to inquire about lenses, she had no idea of the pricing first of all, acted like it was pulling teeth to get a price, then takes several minutes to look up the pricing and when she told me it was triple the price as any other store, she tells me they're a franchise location. She said the franchise CEO sets the pricing. Well, whoever the CEO is, he or she is greedy as it gets. The pricing is stupid as it drives business away from the store. This is the 164th review, their should be 10,000+ reviews but people don't leave many because no many are buying from this store. FYI you can easily find the same product 10 x's cheaper almost anywhere.","updateTime":"2022-07-18T20:10:53.783837Z"},{"reviewer":"Pamela Jackson","starRating":"FIVE","comment":"I recently had my first visit to this location on S. Hanley for new Contacts & the staff especially Erika, Kaliyah & Dr. Bequette were very pleasant, professional & helpful.","updateTime":"2022-07-01T13:11:29.552947Z"},{"reviewer":"Kathy Zielinski","starRating":"FIVE","comment":"I have been a patient at this location for years and was previously disappointed with the employees that worked there but I very much like Dr. Anderson so I continue to come to this location. At my recent visit I was greeted by three new employees who went above and beyond in their customer service. Jackie, Kaliyah & Erika were kind, patient and courteous, they made my experience very enjoyable!","updateTime":"2022-05-28T15:59:48.231390Z"},{"reviewer":"Mary Cosgrove","starRating":"FIVE","comment":"The optometrist - Dr. Kovacs - is obviously very skilled and thorough. He was also adept at communicating during and after the exam, in terminology that I could easily understand (which is rare). I also appreciated the friendly front desk staff, and the efficient scheduling system that enabled me to set up an appointment online. This is my first visit, and I'll definitely be coming back. Thank you!","updateTime":"2022-05-20T21:11:29.242688Z"},{"reviewer":"Bernadine Webster","starRating":"FIVE","updateTime":"2022-04-04T21:26:56.323548Z"},{"reviewer":"Trish Gracia-Schlomka","starRating":"FIVE","comment":"Everyone was wonderful. The Dr I saw explained everything thoroughly and her staff was amazing with helping both my 5 yr old son and myself find frames.","updateTime":"2022-03-19T22:39:59.013520Z"},{"reviewer":"Robert Rodgers","starRating":"FIVE","comment":"Very Professional and politeness Especially Kaliyah and Angel 🤗💕🙏🏾","updateTime":"2022-02-27T01:41:30.466709Z"}]
