[{"reviewer":"Sonia Turner","starRating":"FIVE","comment":"Truly the best! They always have a great selection and the staff makes you feel like family.","updateTime":"2026-03-05T00:35:31.707742Z"},{"reviewer":"C Ed","starRating":"ONE","comment":"I have been reluctant to write this review, but I feel it needs to get out there. I “had” been a patient, for many years at this clinic and always loved Dr. Goerke as my Optometrist, as well as the help of Carmen.\nHowever, after being seen & given a new prescription in December 2024, with a VERY thorough examination at that time, I felt as if my vision started to change in late 2025 & was seen again in early January 2026. The day of my most recent appointment, Dr. Goerke was running behind and the front office staff working that day, neglected to mention it to the other two patients waiting in front of me, until one of them asked, which one wasn’t a problem for me, EXCEPT when an exam is rushed. When I was seen in 2024, I was taken into a different room by Cassandra and a special test was conducted on my eyes, while I looked into a machine. That did not happen this year. Had it been done, maybe it would have saved me some of the worry and run around, not to mention having to find a new eye Dr. to get a NEW prescription, AFTER seeing the specialist Dr. Goerke sent me to one month later! STILL not being able to see!\nThe day of my 20-25 minute appt in January, all the Dr. did was look in my eyes, have me read the lines in the wall, etc. Absolutely NO drops of any sort during the exam to look for any eye diseases. She did tell me I had a Posterior Subcapsular Cataract in my left eye, different than the “normal” cataracts that elderly people get. Gave me a pamphlet for an eye specialist in town and told me as soon as I notice change, call and she’ll get me back in to check it and send me to a specialist for surgery. Otherwise, go back in 3 months. AND, once I had the cateract removed, come back and she would write me a new prescription.\nOne month later, I was noticing a change. I called and Cassandra was rude to me on the phone, but that was nothing new, as it had happened more than once (I didn’t buy glasses there in 2024, because none of the help working wanted to assist me when I was looking). The day I called with change, it was like I was bothering her, or she didn’t believe me and didn’t want to talk to the Dr. She talked with Carmen, who did talk to the Dr., but bypassed the coming back in. The soonest available was in 2wks, which one would think there would be appointments for emergencies. They made me an appointment at a different specialist (different from the pamphlet she gave me) in town and that was also a two week wait. I went to the specialist and found out that I DO NOT have that cataract in my left eye, but rather the start of Glaucoma in my right eye! How confusing this must be for someone! Which Dr. is right? The specialist that is OLD that I was made an appointment with and is in the process of phasing out, or the Optometrist that didn’t do an appropriate exam on me to diagnose, and/or mis-diagnosis me? After leaving the specialist (who told me I need a new prescription and that isn’t something they do there), I called Dr. Goerke’s office and spoke with Carmen. She said once they got the notes and the Dr. read them, she’d call back. Later that day, she called letting me know I need to go to the specialist for an exam, since they will be monitoring me for my “condition,” because there was nothing more she could do for me! Either Carmen didn’t listen to me or they did not read the specialists notes before calling me back! I have to find a new vision clinic to get a refraction, is what the specialist told me. So… now I find a new vision clinic, in hopes to get the right script, not to mention paying out of pocket for that because I used my insurance with this place! And had Dr. Goerke done her job and given me a through exam, I wouldn’t have had to go and pay out of pocket for the specialist and all of those tests! I would love to see what my insurance company was billed for from Pearle! I feel I should be reimbursed, as well as my insurance company! How frustrating is this?! NEVER would I recommend this place or Dr. Goerke!","updateTime":"2026-03-02T23:25:28.658397Z"},{"reviewer":"Chip Shield","starRating":"FIVE","comment":"There is not a better optometry shop around. Elizabeth Goerke & her staff are a first class optometry shop, but they are even better people. The whole shop care about you & your situation! I cannot “see” a chance at a better optometry experience (pun intended)!!!","updateTime":"2026-01-05T02:53:51.469934Z"},{"reviewer":"J.P. Caruso","starRating":"FIVE","comment":"I had a great experience with both Dr. Goerke and her support staff. In both the exam process and in the selection and fitting of lenses, I felt that they were genuinely concerned about my health and that I had a positive experience. I have, and will continue, to recommend this office for eye care.","updateTime":"2025-10-31T18:16:13.491793Z"},{"reviewer":"Andrea Francis","starRating":"FIVE","comment":"I never feel pressured to by new glasses and I appreciate that! I did have to buy new ones and they came at a price that I could afford!!! I was thrilled!!! I gave them a price that I could afford and they came under my budget!!! Happy camper!!!","updateTime":"2025-10-19T02:40:22.829728Z"},{"reviewer":"Rich Basel","starRating":"FIVE","comment":"A Very Pleasant Experience with staff and Doctor.\nThank You","updateTime":"2025-10-13T21:23:15.936420Z"},{"reviewer":"Gham Brain Suiru","starRating":"FIVE","comment":"Took time to listen to my complaints, very calm and lively in explaining my solutions. Wasn't something much for me as she told me my eyes were still very very good. Didn't take much time as well","updateTime":"2025-09-21T00:11:08.563015Z"},{"reviewer":"Sum","starRating":"FIVE","comment":"The whole staff here is SO kind and helpful! Dr. Goerke is highly knowledgeable, attentive, and understanding. If you're looking for eye care professionals that truly look out for you, look no further.","updateTime":"2025-09-05T05:22:41.431029Z"},{"reviewer":"Kathy Hein","starRating":"FIVE","comment":"Excellent doctor and staff! Everyone was super helpful and no pressure","updateTime":"2025-07-23T00:49:12.912654Z"},{"reviewer":"moni","starRating":"FIVE","comment":"I am usually anxious to visit the optometrist, but this was a different experience. I have never had a doctor explain to me how my eyes work. With every question I asked, a patient and helpful response was given. I enjoyed coming here, and I cannot wait to come back for my yearly check up!","updateTime":"2025-07-22T00:54:55.021066Z"},{"reviewer":"Amy Maser","starRating":"FIVE","comment":"Can’t emphasize enough the high level of service I receive here. Dr. Elizabeth is one big reason I won’t go elsewhere even if they were booked out for months. Professional yet friendly and of course knowledgeable. Staff is fantastic and friendly as well!","updateTime":"2025-07-10T17:22:47.911983Z"},{"reviewer":"JonMichael Ryan","starRating":"FIVE","comment":"Dr. Brown was awesome. Thanks Pearle Vision. Fitted for Contacts, same day. Too easy.","updateTime":"2025-04-29T22:03:58.905540Z"},{"reviewer":"Nicole Hoesch","starRating":"FIVE","comment":"My family and I are so thankful we switched to Pearle Vision. Dr. Goerke and the staff are excellent! First, my insurance was giving us troubles updating when setting up our appointments. Carmen was patient with my frequent calls and even called back the following day when it was updated just to let me know everything was ready to go for the appointment. When we visited Dr. Goerke was thorough, informative, and lighthearted - she makes the appointment enjoyable! Then when purchasing my glasses & contacts they had my insurance ready to go and I was done in 10 minutes. I am so pleased with this because at our last eye clinic it would take 45min to an hour to complete insurance and payment. Thank you to all the staff and the doctor for such a pleasant experience.","updateTime":"2025-03-07T15:28:19.215714Z"},{"reviewer":"Jackie Morrison","starRating":"FIVE","comment":"Elizabeth and all staff were very helpful and kind. They worked with me on payments and are small enough to feel comfy but large enough to have plenty of options. Glad I switched.","updateTime":"2025-02-27T22:25:24.336059Z"},{"reviewer":"Todd Robinson","starRating":"FOUR","comment":"Friendly, welcoming and knowledgeable staff.","updateTime":"2025-02-21T22:07:56.786048Z"},{"reviewer":"Joaquin Gutierrez","starRating":"FIVE","comment":"Carmen is an absolute ANGEL! They quickly repaired my broken glasses, told me about great places to eat, and generally just had an outgoing personality that guaranteed my return to get fitted for safety glasses :)","updateTime":"2025-02-05T17:45:26.792081Z"},{"reviewer":"Scott Lederer","starRating":"TWO","comment":"This store is terrible. I went in to get my glasses adjusted while in Lincoln. It was like it was the guys first day.","updateTime":"2024-10-26T23:30:54.926820Z"},{"reviewer":"Lori Brennan","starRating":"FIVE","comment":"Professional and friendly staff and up to date and stylish frames, done quickly and affordably!!\nDefinitely visit this or their O Street location for your eyecare needs!!!","updateTime":"2024-09-18T21:25:21.815816Z"},{"reviewer":"Brittany Billings","starRating":"FIVE","updateTime":"2024-06-13T21:20:24.800724Z"},{"reviewer":"Lisa Solomon","starRating":"FIVE","updateTime":"2024-04-18T23:49:53.123946Z"},{"reviewer":"Jamms 4","starRating":"FIVE","comment":"If I could give this place 10 stars I would.\nMy daughter had an eye ulcer (I unfortunately know what these are and experienced how dangerous they can get quickly). The eye care place I go usually (because it is closest to my house) doesn't do weekend work, nor Friday afternoon. Well the eye ulcer was discovered Saturday morning. So like the frantic mother I am, start calling every eye care place possible.\nThis place was open with a doctor on staff (apparently not all eye places have a doctor on staff, and an eye ulcer requires a doctor). In fact, the doctor said that she would stay past open hours because again eye ulcers can turn bad quickly.\nSo she stayed after hours for us on a SATURDAY, then gives me her card with her cell number on it, and tells me \"I want you to text or call me with an update tonight\"\nWHAT?! You want me to annoy you on the weekend. Oh but that's not all...\nSunday, she texts me at around 9am and asks how things are going. This doctor has already gone above and beyond. Then says \"I would like to see her today\" STILL A SUNDAY!!\nWe go in and the ulcer is still not progressing in a good way. So she says \"what time do you go to school, I will see her before that tomorrow\"\nSo if you are keeping track, I have this doctor's cell phone, I have her attention on Saturday, Sunday, and now she will see her before school and work on Monday (2 hours before they actually open). I have never been treated so good by any company in my entire life.\nThis place has now become our forever vision care. The service was above and beyond. The place was super clean and organized. The staff was so sweet and caring, all of them were. Not once did I feel alone in what could have been a very scary situation. I can't say enough amazing things about this place.\n\nThank you Pearle Vision for being Awesome, and not leaving a scared mother's side.\n\nFor anyone still reading... We had an experience with an eye ulcer over a year before this one with another person in the family. It happened on a Thursday, we got checked out by the other place that shuts down for the weekend, by Monday we were being sent to a surgeon talking about how he was going to lose his eye sight and over $1000 in medical bills later we got it taken care of. Still not 100% but he isn't blind at least.\nIf I had Pearle Vision a year ago, it wouldn't have gotten that bad AND it would have been WAY CHEAPER!!","updateTime":"2024-03-22T01:19:32.022755Z"},{"reviewer":"Tony Harris","starRating":"FIVE","comment":"The staff is always very professional and extremely helpful.","updateTime":"2023-12-10T22:58:13.278920Z"},{"reviewer":"Jay Dinslage","starRating":"FIVE","comment":"Absolutely one of the best experiences that I've had for eye care to date. There was a bit of a wait when we got there for my prescheduled appointment, but nothing I felt out of the ordinary or excessive. The eye exam was fast, thorough, non-stressful, and accurate. The staff was friendly, kind, and patient (we brought along our 2 and 5 year old who can test anyone's patience in mere minutes). The doctor was friendly, knowledgeable, thorough, and very easy to talk to (I'm a pretty big introvert and felt comfortable). To me, she was better than any other optometrist I've had. The glasses selection was great. With the holidays coming up they prepared me to potentially have to wait a little longer for my glasses, however, I got a call a week, or less, later that my glasses were ready. It's the fastest I've ever received my glasses. The fitting was fine and I didn't have to wait. They were friendly at this point as well. I will note that I really don't have them do much for fitting, I do that myself because my nose is weird and, again, introvert. Give stars and would recommend to anyone.","updateTime":"2023-12-06T19:46:11.625317Z"},{"reviewer":"susan ferris","starRating":"FIVE","comment":"Dr Goerke is an experienced doctor who takes the time to educate me in the process of the eye exam and answers all my questions. She is a pleasure to visit and I love to recommend her to friends and family. The staff is always friendly and efficient, too.","updateTime":"2023-09-29T21:20:33.651372Z"},{"reviewer":"Patricia Schwechtje","starRating":"FIVE","comment":"I have been here before and they are really great with people who are on Medicaid. They have always had a great selection of glasses. They don't sugar coat anything. When it comes to your vision they are on it and they treat you with compassion. They are quick to getting an appointment set up and if you have issues with your eyes or after your eye exam they help get the problem solved. Thank you for getting me in so quick.","updateTime":"2023-06-17T02:16:32.874078Z"},{"reviewer":"Eugenia","starRating":"FIVE","comment":"Very pleased with the frames and lenses I got here. Staff very helpful in.selrction of framesm","updateTime":"2023-06-16T18:52:11.669188Z"},{"reviewer":"Avril Trausch","starRating":"FIVE","updateTime":"2023-06-06T01:17:22.947744Z"},{"reviewer":"Barb Ring","starRating":"FIVE","comment":"Was in and out in a flash. They have a great selection of frames and the staff is amazing.","updateTime":"2023-05-22T19:38:30.700664Z"},{"reviewer":"Da M","starRating":"FIVE","comment":"Very good Doctor's and Staff. They will take good Care of your needs.","updateTime":"2023-04-19T09:17:08.815655Z"},{"reviewer":"Melissa Norris","starRating":"FIVE","comment":"They were very helpful! It was myself and 2 kids and they were all incredible to work with!","updateTime":"2023-04-03T13:54:26.507418Z"},{"reviewer":"Michelle Christensen","starRating":"FIVE","comment":"Very friendly staff","updateTime":"2023-03-10T22:58:26.640388Z"},{"reviewer":"Marlene McLaughlin","starRating":"FIVE","updateTime":"2023-01-29T17:53:06.462534Z"},{"reviewer":"Joyce Hawthorne","starRating":"FIVE","comment":"Very good and Doctor is very knowledgeable and has helped me before too figure out my eye problems.","updateTime":"2023-01-28T23:00:40.242437Z"},{"reviewer":"will gillette","starRating":"ONE","comment":"Called to make an appointment and the woman who initially answered the phone was incredibly rude, she then transferred me to another woman. I told the second woman how displeased I was with the first woman and her response was \"Okay... is there maybe something else I can help with?\" Didn't care at all about my first experience.","updateTime":"2023-01-23T18:19:37.255816Z"},{"reviewer":"sarah jennings","starRating":"FIVE","updateTime":"2023-01-17T01:03:59.222613Z"},{"reviewer":"Crystal Allen","starRating":"FIVE","comment":"This is the absolute best place to get your glasses and eye exam. They have really trendy and edgy frames! I was with Shopko and I love Dr.Sanders, but the frames were unattractive. Pearle had a sweet staff, awesome frames and a great doctor. It's the Trifecta!","updateTime":"2023-01-13T01:41:08.412838Z"},{"reviewer":"Kim Hammeren","starRating":"FIVE","comment":"I broke my glasses Friday night. Saturday I called for an appointment and after telling the Doctor my dilemma she offered to stay a little later than she planned to fit me in. I was happy with my exam and felt it was thorough, but the real surprise came as I was trying on frames. Usually I am so indecisive on which frames to purchase, but Quinton was so helpful by giving me honest feedback using a process of elimination strategy that made choosing frames much easier. Thank you Quinton you are amazing to work with. I highly recommend using Pearle Vision.","updateTime":"2022-12-20T04:47:12.739888Z"},{"reviewer":"Diem Nguyen","starRating":"FIVE","comment":"Excellent, friendly, good prices and good choices.","updateTime":"2022-12-06T14:43:50.829728Z"},{"reviewer":"Larissa Moguel","starRating":"FIVE","updateTime":"2022-11-23T18:02:24.405643Z"},{"reviewer":"Diane Hartz","starRating":"FIVE","comment":"Very friendly! Eye Dr. showed me pics taken of my eyes and explained in detail what I was looking at. I arrived, filled out new patient form, provided my insurance, picked out my frames, had eye exam and was back in my car in less than 30 minutes! Less than 30 minutes!","updateTime":"2022-10-25T01:26:04.117739Z"},{"reviewer":"Robin Stevens","starRating":"FOUR","comment":"Needed to replace my new lens. No questions asked. They just did it.","updateTime":"2022-10-23T12:32:09.498765Z"},{"reviewer":"Chalotte Pasco","starRating":"FIVE","comment":"Always very professional staff. Dr Goerke is excellent communicator.","updateTime":"2022-09-14T20:45:22.172832Z"},{"reviewer":"Diesel Hill","starRating":"ONE","comment":"I quoted a price for prescription sunglasses and was quoted 164.70 I can couple days later to pay for them the price changed over 200.00. I refuse to deal with ever again. Which is sad the doctor in there is amazing.","updateTime":"2022-08-22T21:10:08.311953Z"},{"reviewer":"Cohren Cymone","starRating":"FIVE","comment":"Very helpful staff, super friendly! I’ve never had a poor experience in all my years of going to this location.","updateTime":"2022-05-25T22:37:12.157328Z"},{"reviewer":"Holly Novak","starRating":"FIVE","updateTime":"2022-05-20T00:32:34.206883Z"},{"reviewer":"William Hardy","starRating":"FIVE","updateTime":"2022-05-16T22:14:45.631132Z"},{"reviewer":"Kat Collins","starRating":"FIVE","updateTime":"2022-05-16T21:22:28.340755Z"},{"reviewer":"Angela Reinwalt","starRating":"FIVE","updateTime":"2022-04-26T15:14:24.297352Z"},{"reviewer":"Darryl Stewart","starRating":"FOUR","updateTime":"2022-03-02T22:20:50.795694Z"},{"reviewer":"K Smith","starRating":"FIVE","comment":"The best experience.","updateTime":"2022-03-01T05:13:50.061010Z"}]