[{"reviewer":"Earnest Langford","starRating":"ONE","comment":"The Optometrist was great. I ordered two pairs glasses after my eye exam on Jan. 2, 2026. It is now Jan 29th and I do not have my glasses. I’ve been coming to this Pearle over five years and have never had to wait this long to receive glasses. Each year I get two new pairs of glasses and have always received them within 10 business days. This is my first experience with the new staff and I am not pleased.I have not received a follow up call on the status of my glasses. They never answer the phone, I called several times within an hour no one answered, so I went to the store to talk to someone about my glasses. I had to inquire twice about my glasses each time I inquired, a frame was in and will be sent out to get the lenses put in. My last inquiry was two weeks ago and I got the same response, my second frame was in and they were being sent to out get the lenses put in. I still do not have glasses. A follow up call would be nice. Once I receive my glasses, it will be my last visit to this location, I will find a new Pearle Vision location next year.","updateTime":"2026-01-30T04:28:51.607036Z"},{"reviewer":"Mary Jo Orton","starRating":"FIVE","comment":"Had a great experience with Callie….most helpful and friendly. Love my new glasses.","updateTime":"2026-01-27T22:07:25.106687Z"},{"reviewer":"Mary Jo Orton","starRating":"FIVE","comment":"I dealt with Callie to purchase new glasses. She helped me choose a nice frame that we both felt complimented me and worked with my prescription. She was very friendly and easy to work with. I appreciated her help immensely and will be going back next year when I’m due for an exam.","updateTime":"2026-01-27T22:03:25.622685Z"},{"reviewer":"Elissa Smith","starRating":"FIVE","updateTime":"2026-01-21T15:02:43.016410Z"},{"reviewer":"Tyler Sherman","starRating":"ONE","comment":"Terrible service and experience with this location. I have never had an issue at any pearle’s in the past. They charged me $1300 for a pair of glasses and sunglasses. When they did my pupillary distance they measured it wrong. The sunglasses were completely see thru. I thought they were going to make it right after we had sent them back in. They didn’t give me the right lens material, which i paid an additional $250 for. On the reorder i asked for a mirrored finish on the sunglasses and the new lenses were still completely see thru and not mirrored at all. The people working there are completely unknowledgeable, i would not recommend anyone go to this location.\n\nThe Pearle off 144th and Maple has been amazing to work with the last 10 years. All the stores are separate from one another. I would highly recommend avoiding the village pointe location.","updateTime":"2026-01-20T23:45:46.680947Z"},{"reviewer":"Rachel Shirk","starRating":"FIVE","updateTime":"2026-01-15T16:30:25.874159Z"},{"reviewer":"Eric Holmes","starRating":"FIVE","updateTime":"2026-01-10T14:21:43.758319Z"},{"reviewer":"LanundraCiara Harris","starRating":"ONE","comment":"The eye doctor is really nice, however the staff did not inform me it will take 10 business days to get glasses after I already paid. Now I probably won’t have my glasses until the second week in January due to the holiday season. I would have preferred to know this long wait time prior to paying. I would’ve probably went somewhere else to purchase frames","updateTime":"2025-12-22T19:23:23.348228Z"},{"reviewer":"Karla Lab","starRating":"FIVE","comment":"Great service and an amazing team! Callie, Teresa and Dr. Schekirke at the Village Pointe location were incredibly patient and helpful. You can tell they truly care about their customers. Highly recommend!","updateTime":"2025-12-22T18:47:16.196319Z"},{"reviewer":"Trish Paiz","starRating":"FIVE","comment":"A really great staff here. Callie and Teresa are both so kind, and very helpful. They noticed something wrong with my frames, and immediately fixed the problem.","updateTime":"2025-12-17T16:14:44.392400Z"},{"reviewer":"Ashwin Bhatnagar","starRating":"FIVE","comment":"The eye doctor is good and thorough, the staff is friendly. They need to have competitive pricing","updateTime":"2025-12-14T21:20:25.858936Z"},{"reviewer":"Marie Stamm","starRating":"FIVE","comment":"My experience at the Village Pointe Pearle was great! Dr. Tharman, the optometrist, really listened to me, answered my questions, and was very efficient, too. Callie and other gal up front (sorry, can't remember her name) were incredibly helpful. I was able to pick out glasses much more quickly than usual and everyone loves them! They were very helpful, especially since I was moving into progressive lenses. They were very reassuring about my ability to adjust... and they were right. I am so glad to have found them all - I was worried I'd never find somewhere to replace my long-time and recently retired optometrist. Nothing to worry about anymore. Thank you!","updateTime":"2025-12-14T20:19:32.468270Z"},{"reviewer":"Megan Gutgsell","starRating":"FIVE","comment":"Dr. Thurman is great!","updateTime":"2025-12-12T19:51:01.703105Z"},{"reviewer":"Meghan Schmitz","starRating":"FIVE","comment":"The doctor and staff here are wonderful. Kind, polite and thorough. Great place!","updateTime":"2025-12-03T15:19:59.843804Z"},{"reviewer":"Wendy Lopp","starRating":"FOUR","comment":"Loved the lady that helped with the purchase of contacts. She is nice and helped us understand our insurance.\nThe doctor was fast. Wishing he would have had my daughter try the contacts on before we bought them. Especially since she wasn’t 100% sure.","updateTime":"2025-12-01T17:35:42.902246Z"},{"reviewer":"Becki Kahn","starRating":"FIVE","updateTime":"2025-10-20T13:49:50.496206Z"},{"reviewer":"Jessica","starRating":"TWO","comment":"I’ve been going to this Pearle Vision for years, but the recent employee change up front has been nothing but issues. Brooke has absolutely no customer service. She is rude and entirely unhelpful. She’s double charged me on multiple occasions. Refused to refund my glasses despite being in the timeframe to return. She seems to make up her own rules. I will be finding a new place of care. Which is disappointing because I really liked the Ophthalmologist on staff.","updateTime":"2025-10-07T22:44:27.785059Z"},{"reviewer":"William Carlos","starRating":"FIVE","comment":"AWESOME experience! Great people. Great selection. Communication was great from the beginning. Thank you!!! I will be back!","updateTime":"2025-09-21T13:35:51.050354Z"},{"reviewer":"Joy Bradley","starRating":"FIVE","updateTime":"2025-09-16T00:05:59.870583Z"},{"reviewer":"Lori Lowry","starRating":"THREE","comment":"The eye doctor was great! Very personable and professional-the staff, not so much. One staff member was rude on multiple occasions. We ordered contacts through Pearl Vision. Because of the holiday weekend\nit was taking a little longer to get delivered, so I went into the location to ask for another box of trial contacts so my daughter would be able to see while we wait for the delivery. The girl refused to give an extra box saying that we would have to wait until the contacts we ordered through them were delivered!! This honestly is the worst customer service! I was simply asking for a few extra pairs of free trial contacts so my daughter could see until ours arrived in the mail. I won’t be going back!","updateTime":"2025-09-13T16:56:19.893224Z"},{"reviewer":"LaSaundra Robinson","starRating":"FIVE","comment":"Callie has awesome customer service and she is always willing to help out when needed!","updateTime":"2025-09-13T05:48:22.255749Z"},{"reviewer":"John Dahir","starRating":"FIVE","updateTime":"2025-08-27T16:15:37.089544Z"},{"reviewer":"Janel Pietzyk","starRating":"FOUR","updateTime":"2025-08-20T13:38:15.501983Z"},{"reviewer":"James Force","starRating":"FIVE","comment":"Callie was super excellent at fitting my new classes, explaining all the prescription number, & how they both go together for ease of reading etc. !!","updateTime":"2025-07-19T17:09:25.404714Z"},{"reviewer":"Cathy Aschinger","starRating":"FIVE","comment":"From the minute I walked in the door till I left was a great experience. They eye Doctor was very good. All 3 people I I interacted with new there stuff.","updateTime":"2025-07-09T14:44:09.459466Z"},{"reviewer":"Chris Turner","starRating":"FIVE","updateTime":"2025-07-05T15:36:48.020543Z"},{"reviewer":"Rich Buchanan","starRating":"FIVE","comment":"The best eye exam and service I've had. Accommodating, thorough, professional, and friendly. You can't ask for very much more.","updateTime":"2025-06-28T22:07:15.753239Z"},{"reviewer":"Kenneth Fitzgerald","starRating":"FIVE","comment":"I am reluctant to give opinions on my experiences because everyone has or can have a different experience.\nThat being said, I was impressed with the Doctor . He introduced me to new methods used to check my vision and gave me information I had never received before.\nThe two young ladies, one being the office manager were very nice and accommodating .\nI am the type to have many questions and they helped me understand everything I asked.\nI would gladly mention their names but I do not have their permission to do so.","updateTime":"2025-06-03T15:07:04.922749Z"},{"reviewer":"Tanya Mikkleson","starRating":"FIVE","comment":"My experience was great! Staff very friendly and knowledgeable. The Doctor was very easy to understand and friendly.","updateTime":"2025-04-26T14:38:16.265659Z"},{"reviewer":"Gina McGahan","starRating":"FIVE","comment":"Friendly staff","updateTime":"2025-04-20T16:08:11.299635Z"},{"reviewer":"Mj Matthews","starRating":"FIVE","comment":"The front people are amazing! Daja and Brooke made me feel very comfortable and the doctor was very kind","updateTime":"2025-04-06T14:24:46.081661Z"},{"reviewer":"Bruce Setlik","starRating":"FIVE","updateTime":"2025-04-06T13:42:08.924899Z"},{"reviewer":"Linda Duran","starRating":"FIVE","comment":"I had a great experience and received great customer service.","updateTime":"2025-03-30T13:35:19.777454Z"},{"reviewer":"Steve Nabity","starRating":"FIVE","updateTime":"2025-03-29T14:17:44.614401Z"},{"reviewer":"Emilee Eggert","starRating":"FIVE","comment":"Friendly staff, felt very comfortable and in good hands with them","updateTime":"2025-03-21T13:18:11.543605Z"},{"reviewer":"Dustin Meader","starRating":"FIVE","comment":"Great service! Would recommend to anybody!","updateTime":"2025-03-20T13:38:49.011345Z"},{"reviewer":"Tami Ulch","starRating":"FIVE","comment":"Great attention to detail and friendly staff!","updateTime":"2025-01-29T13:53:13.536843Z"},{"reviewer":"Lindzey Rehberg","starRating":"FIVE","comment":"Brooke was so awesome !! She helped me pick out frames and has a great sense of humor.","updateTime":"2025-01-26T15:12:06.006801Z"},{"reviewer":"Elijah Mcdonald","starRating":"FIVE","updateTime":"2025-01-26T14:39:40.741929Z"},{"reviewer":"Mike Julian","starRating":"ONE","updateTime":"2025-01-20T15:03:15.674872Z"},{"reviewer":"Jim Jordano","starRating":"FIVE","updateTime":"2025-01-15T15:11:25.364645Z"},{"reviewer":"SP Jones","starRating":"FIVE","comment":"I got very good care from the Optometrist, has given me good helpful hints for good eye health and reduce eye strain at work. I found out that Latasha Store Mgr recently retired, she was always great, I will miss her expertise in finding me neat eyeglasses that looked good on me. Look forward to working with Brooke the new Mgr and other staff. I enjoy coming to the Perle Vision at Village Point at Village Point in Omaha, NE. I have been going here for over 15 years.","updateTime":"2024-12-28T14:44:22.379464Z"},{"reviewer":"jose george","starRating":"FIVE","updateTime":"2024-12-26T00:20:36.811710Z"},{"reviewer":"Kc Fiala","starRating":"FIVE","comment":"Brooke was fabulous. She was so helpful and very funny. We chatted while she tightened my glasses. Thanks again Brooke.","updateTime":"2024-12-06T20:43:53.687709Z"},{"reviewer":"Lou Ann Adams","starRating":"FIVE","comment":"Very friendly and knowledgeable staff. Dr. Tharman spent a great deal of time explaining and offering advice on my condition of dry eye. He was also very helpful, knowledgeable and friendly.","updateTime":"2024-12-04T15:59:34.406292Z"},{"reviewer":"Juana Peralta","starRating":"FIVE","updateTime":"2024-11-29T14:58:20.987537Z"},{"reviewer":"Maria Cox","starRating":"ONE","comment":"Disappointed with the Long Wait\nI’m extremely frustrated with the service. After two weeks, neither my son nor I have received our glasses. We were told they’d be ready sooner, but we’re still waiting with no clear update. Glasses are an essential item, and this kind of delay is unacceptable. I expected much better communication and quicker delivery. I hope this issue gets resolved soon, but this experience has left me very dissatisfied.","updateTime":"2024-11-23T15:27:01.495843Z"},{"reviewer":"Brad Krumel","starRating":"FIVE","updateTime":"2024-11-18T14:42:28.114848Z"},{"reviewer":"C I","starRating":"ONE","comment":"Will not return. Annoying experience. After receiving multiple confirmations on her appointment my wife arrived and was told to go to a different location because the doctor won’t be in until the afternoon. The doctor missed their appointment! They’re so disorganized. Consistent with her last 2 of 3 visits. She’s had to wait way past her appointment times to get service in the past and months to receive her glasses. Save your time and sanity. She’ll go out of network to Millard Family Eyecare.","updateTime":"2024-10-11T15:15:40.469472Z"},{"reviewer":"Debbie Kricsfeld","starRating":"FIVE","updateTime":"2024-09-25T16:04:12.308574Z"}]
