[{"reviewer":"Matt Rosenblum","starRating":"TWO","comment":"Experience with the optometrist was great, she was thorough and informative. The glasses buying experience was the complete opposite. The older heavy set woman that everyone complains about was a nightmare to deal with. She was condescending and even laughed at me when a question was being asked. There were frames that weren't in store that I wanted to order but was told if they're not in store that day then they can't be ordered because of insurance which I knew wasnt true. One of the most unhelpful people I have had to deal with. Went to Lenscrafter downstairs even though they are out of network and they were able to order the frames I wanted without laughing at me.","updateTime":"2026-03-07T23:45:20.090826Z"},{"reviewer":"Carol Peoples","starRating":"FIVE","comment":"Had an all around good visit. The Dr. was patient and thorough. I felt in good hands. Then the store workers were very friendly and helpful. I will use them again.","updateTime":"2026-03-06T20:20:43.371876Z"},{"reviewer":"Prabakar","starRating":"ONE","comment":"I was disappointed with the way the front desk staff handled my queries. The lady at the desk came across as rude and unprofessional, which made the experience quite unpleasant. Customer service is such an important part of any business, and it’s surprising to see this kind of attitude in a place that otherwise seems to have potential. I truly hope management takes steps to improve the way customers are treated, because a welcoming and respectful approach goes a long way in helping a business thrive.","updateTime":"2025-12-01T19:26:10.845372Z"},{"reviewer":"Voidener Desulme","starRating":"FIVE","updateTime":"2025-09-18T12:57:04.466829Z"},{"reviewer":"Marilyn Harris","starRating":"FIVE","comment":"Cecelia was very professional and knowledgeable. She took her time to be sure I was totally pleased with my purchase. Would definitely recommend this location to purchase your eye ware.","updateTime":"2025-08-08T20:39:45.247291Z"},{"reviewer":"Jennifer Garcia","starRating":"FIVE","updateTime":"2025-08-06T23:40:02.790646Z"},{"reviewer":"Carmen Douglass","starRating":"FIVE","comment":"Dr Azan is very knowledgeable, patient and kind.\nIt was a pleasure to be attended by her.","updateTime":"2025-07-23T20:29:05.729367Z"},{"reviewer":"Driss M","starRating":"ONE","comment":"I wanted to share my experience during my recent visit to your location. I have been a loyal customer of Pearle Vision since 2019 and have always appreciated the quality of service provided. In the past, I was always warmly welcomed by Melanie, who was incredibly kind and professional.\n\nDuring my most recent visit, however, I had a disappointing interaction with one of the staff members—an older white lady—who was quite rude and unprofessional in her behavior. I felt very uncomfortable with the way she treated me.\n\nThankfully, the manager, Bill, stepped in and handled the situation with great care and professionalism. He ensured I was taken care of, and I truly appreciated his support.\n\nI believe in giving honest feedback so improvements can be made where necessary, and positive behavior can also be recognized. I hope this helps your team continue providing the excellent service I’ve come to expect from Pearle Vision.","updateTime":"2025-07-18T16:08:46.592818Z"},{"reviewer":"Cliff Williams","starRating":"FIVE","comment":"The store was incredibly helpful and even offered to fix my sunglasses for free!","updateTime":"2025-06-28T20:20:47.804485Z"},{"reviewer":"Aileen Rivera","starRating":"ONE","comment":"I tired calling several times, left a message no one got back to us.\nI drove to make the appointment when I get there's a out for lunch sign.\nBe back at 1o'clock. It was 1:40.\nThe receptionist was as rude as they come not only to me but to two other customers also.","updateTime":"2025-06-19T18:48:14.093676Z"},{"reviewer":"Trenton's Messenger","starRating":"FIVE","comment":"For Bill to be the only employee, he does a phenomenal job attending/assisting multiple customers with a positive attitude.","updateTime":"2025-05-11T10:39:46.715541Z"},{"reviewer":"Rayshawn Ledet","starRating":"FIVE","comment":"I want to give a big shoutout to the Quaker Bridge Mall team. This is the third time they helped me adjust my glasses. I’m very particular and the gentleman was kind, patient, understanding, and professional. Great team!","updateTime":"2025-02-22T22:05:23.338874Z"},{"reviewer":"jason .wang","starRating":"FIVE","comment":"visited in Jan for a routine eyeball examination. Dr. Azam and staffer Marina were great. Very gracious and welcoming, answered all my questions. No complaints. A very pleasant, straightforward doc visit.","updateTime":"2025-02-14T19:26:30.002424Z"},{"reviewer":"Gary Barresse","starRating":"TWO","comment":"Our visit and experience to the Quaker Bridge was good. The sales associates allowed us the time to pick out frames and took our information. The store was having issues with their internet and “systems” and we would get a follow up call with pricing once the systems were back up. That was a week ago and I was just told it would take several more days until they got back to us. It seems ridiculous that a large corporation like Pearle Vision cannot recover quicker from a situation such as this. Very disappointing.","updateTime":"2024-11-29T22:09:54.767171Z"},{"reviewer":"Meenakshi Avancha","starRating":"ONE","comment":"This review is strictly to the Quakerbridge Mall location. We have only good experiences in other Pearle vision centers.\nDo ask questions about the cost of the lense. This center is notorious in charging for lenses that are covered by the insurance 100%. Without any additional cost. Our plan through VSP covers 100% for the in-network and we were charged $450 per person for the couple of additional features. Called the insurance on a different issue and they pointed out that lense are 100% covered. I had to fight for the refund through multiple calls and submitting a complaint with the corporate office.\nAppears that they are still scamming the customers and recently my relative was charged $400 plus for lense which is covered by the insurance 100% for in-network.\nCall your insurance and discuss the rates that are charged for the lenses right in front of the store staff.\nThis message is directly to the management. Please stop scamming innocent customers. I still have the details and probably need to ask for returns for the payments made for prior orders","updateTime":"2024-10-24T01:29:49.325448Z"},{"reviewer":"Christie Agawu","starRating":"FIVE","comment":"Bill was attentive, professional and helpful. A pleasure to work with.","updateTime":"2024-10-21T16:10:43.570729Z"},{"reviewer":"nimsi garcia","starRating":"FIVE","updateTime":"2024-10-14T09:55:45.487782Z"},{"reviewer":"Luis Vera","starRating":"FIVE","comment":"(Translated by Google) Excellent service, thank you for your attention. It was a pleasure for me to be in your establishment. Thank you, blessings.\n\n(Original)\nUn atención con excelencia gracias por sus atenciones para mi fue un gusto estar en su local gracias bendiciones","updateTime":"2024-08-31T20:06:42.201542Z"},{"reviewer":"Principessa","starRating":"FIVE","comment":"Bill is such an asset to the service field. I felt understood and it was a pleasure to deal with him. He valued my opinion and took the time to continually help me with my frames and lenses!!!","updateTime":"2024-08-28T17:04:18.426818Z"},{"reviewer":"A","starRating":"ONE","comment":"Was in the store for 15mins. No one asked if I needed help and when I approached for help I was treated as if I was troubling them.","updateTime":"2024-07-20T21:44:08.275840Z"},{"reviewer":"Roshan Paul","starRating":"FIVE","comment":"Genuinely the best glasses store in mercer county. Got great service from the front desk. Great glasses selections and deals.","updateTime":"2024-07-11T22:19:19.903701Z"},{"reviewer":"Steve & Tina Lopez","starRating":"FIVE","comment":"Had a missing screw in one of my glasses and they took care of it right away! Very complimentary and\naccommodating!","updateTime":"2024-07-03T17:41:04.977042Z"},{"reviewer":"Dana Pritsker","starRating":"FIVE","comment":"Highly recommended place to buy Eyewear.","updateTime":"2024-06-29T03:05:08.675854Z"},{"reviewer":"Ian Montgomery","starRating":"ONE","comment":"I have called no less than 30 times trying to get a hold of someone about my glasses I ordered over two weeks ago and NO ONE ANSWERS THE PHONE! So incredibly frustrating!","updateTime":"2024-03-03T18:44:08.756377Z"},{"reviewer":"Yohana Pisabaj","starRating":"ONE","comment":"Terrible Customer service. I have been using Pearle Vision for the last five years at their Hamilton location. Figure this location would have the same customer service and found it helpful they have late hours and close to me.\nPlaced a call on saturday to schedule an appointment, the clerk requested my name and call back number and advise would be receiving a call back same day. Found it odd just to schedule an appointment but figured it was their system or currently busy. It’s now Tuesday , still no call back. Won’t be wasting my time again with them.","updateTime":"2024-01-23T23:17:45.026468Z"},{"reviewer":"JINJIN ZHANG","starRating":"FIVE","comment":"Melanie and Cece are THE BEST!!!\nI went to the store for a pair of new glasses. Eventually I narrowed down to three frames. I asked Melanie to help me pick the one that fits me the best, and she nailed it! In addition, she was so patient and knowledgeable in answering all my questions about insurance and the process.\nWhen I went to pick up my glasses, CeCe helped me try them on, and she even adjusted my glasses for me, and I didn’t even have to ask. She was so nice and friendly throughout the whole time, and my glasses fits so perfectly.\nI’m a happy camper in my new glasses, and I could not ask for anyone better than these two ladies. I’m going to recommend this store to all my families and friends.","updateTime":"2024-01-06T23:56:07.536051Z"},{"reviewer":"Hayden Clark","starRating":"FIVE","comment":"Cece and Melanie at Pearle Vision in the QB mall were delightful throughout my entire process of picking out a new pair of glasses. Melanie helped me through every step of the way and when I asked for her advice on a pair I was trying on, she gave me professional advice to make sure I was picking the right fit for me. Cece and Melanie are both very easy to talk to and very friendly. Shipping didn't take very long and I had no issues with anything being broken/wrong when shipped. At Pearle Vision, they can even fix, tighten, or adjust your glasses for you. You should definitely take a look at their selection the next time you are in need of a new pair or even want to get a broken pair looked at.","updateTime":"2023-12-07T17:49:48.751841Z"},{"reviewer":"Steve Weinstein","starRating":"FIVE","comment":"Dr. Azam was terrific. She was interactive, explaining the different technologies and the outcomes. She is very personable and highly educated on role the eyes play in overall health. I really appreciated her manner and her sharing.","updateTime":"2023-11-06T19:08:00.329858Z"},{"reviewer":"Keoke Wooten-Johnson","starRating":"TWO","updateTime":"2023-09-20T21:08:00.950773Z"},{"reviewer":"Lizette Rivera","starRating":"FIVE","comment":"The staff is friendly, patient and knowledgeable. The process was effortless and they always have a wonderful inventory with options for everyone.","updateTime":"2023-03-17T18:40:53.054236Z"},{"reviewer":"Giacinta Wortelman","starRating":"FIVE","comment":"Melanie was very knowledgeable about glasses. She was also very patient and thorough in explaining price differences.","updateTime":"2023-02-05T23:32:55.299772Z"},{"reviewer":"Tyler Fowler","starRating":"FIVE","comment":"The staff were excellent and efficient. Melanie was beyond helpful in ensuring i found the right new frames.","updateTime":"2022-11-22T03:07:13.356494Z"},{"reviewer":"cranbury24","starRating":"FIVE","comment":"Very helpful and kindly people working at this store with an awesome frame selection to choose from","updateTime":"2022-09-18T00:14:33.169924Z"},{"reviewer":"Albie Delgado","starRating":"FIVE","comment":"I had an amazing experience with Steve. He was incredibly helpful, knowledgable and very friendly. He is now my go-to guy for new glasses and if I ever decide to get contact lenses.","updateTime":"2022-08-21T13:46:07.561722Z"},{"reviewer":"Albie Delgado","starRating":"FIVE","comment":"My salesguy Chris was super nice, helpful and I would highly recommend him and Pearle Vision to anyone looking for glasses and a great experience.","updateTime":"2022-08-21T01:16:51.125593Z"},{"reviewer":"Michael Baroula","starRating":"FIVE","comment":"Steve was fantastic. He was professional, helpful and friendly. His recommendations were on the spot. Thank you Steve.","updateTime":"2022-06-30T22:02:06.484321Z"},{"reviewer":"Matthew Kittle","starRating":"ONE","comment":"Saved over 200 dollars going down the street to Costco for new lenses","updateTime":"2022-06-10T23:12:20.713680Z"},{"reviewer":"Noemi Vergopolan","starRating":"ONE","comment":"Terrible costume service","updateTime":"2022-06-06T02:26:33.709414Z"},{"reviewer":"Jeremy Sullivan","starRating":"ONE","comment":"They waste your time. I went in store to order contacts. The 2 people working couldn’t figure out how to enter my insurance into the computer. They told me they would call me. I had to call them the next day. They then had to call me back again. Then they told a a ridiculous price for the contacts. They told me they would call me back. When they did, they gave me a price that wasn’t much less than the original one.\n\nWasted a whole week trying to get contacts.","updateTime":"2022-05-20T21:51:36.382531Z"},{"reviewer":"Dilshad Husain","starRating":"FIVE","comment":"Steve is friendly and very knowledgeable. Thanks for all support and patience with us.","updateTime":"2022-05-01T17:50:16.899563Z"},{"reviewer":"Colleen Newman","starRating":"THREE","comment":"Save yourself some aggravation by going elsewhere. I went in to this store for an exam (nice doctor tho) back in February. The exam was quick. After I picked out my glasses it took them over 2 hours to enter in my order for my new glasses, it should really only take like 20 minutes. I had to wait 3 weeks to get them which is no problem but when I went to pick them up, it took a really long time, they seem understaffed there and pretty uncaring. I will not be going back.","updateTime":"2022-04-11T18:20:09.037624Z"},{"reviewer":"Charles Feigin","starRating":"TWO","comment":"The people at this location are extremely rude and dismissive. Every time I've gone here (my fault fir doing so) I've been talked down to. There are better locations in the area, go to those.","updateTime":"2022-04-02T20:35:32.906728Z"},{"reviewer":"Gurpreet Singh","starRating":"FIVE","comment":"Steve was amazing, very helpful and thorough in explaining all the details. Great experience, thank you Steve!!","updateTime":"2022-03-20T21:12:46.956877Z"},{"reviewer":"Angela QL","starRating":"FOUR","comment":"Good customer service! With my VSP insurance the costs of our glasses are extremely affordable.","updateTime":"2022-03-12T20:35:05.447985Z"},{"reviewer":"niraj kapur","starRating":"FIVE","comment":"Experience started started off a little bumpy and sounded like what some of the other reviewers had experienced. However when I met the manager Steve G, he seemed very friendly with everyone, plus he really knows his stuff and provided helpful suggestions (from a good variety of frames) to fit our price points. I supposed everyone has an off day, I just wanted to share our experience and the rest of the staff seemed just as friendly.","updateTime":"2022-02-06T18:42:53.411362Z"},{"reviewer":"Stephen Leonard","starRating":"FIVE","comment":"Steve G. Is knowledgeable and courteous. He takes the time to make sure the customer has the best possible experience. I highly recommend the staff at Pearle Vision. Bill Leonard.","updateTime":"2022-02-06T02:19:16.850990Z"},{"reviewer":"Nim Meh","starRating":"ONE","comment":"Worst customer service experience and sales guy was so rude to talk to. Went to store to browse frames for my prescription and firstly had to wait at entrance as they will not let us in even when there was no one in store. Then instead of apologizing for no optician in store rudely says I cant help with an attitude.This is not first review about customer service complain. I hope someone from store is reading reviews and doing something about it but for me this was it never again will I go back to this store.","updateTime":"2022-01-16T20:24:27.676697Z"},{"reviewer":"Sairam A","starRating":"ONE","comment":"Worst customer service, Steve was rude, had no intention of helping nor courtesy to behave. The store had good collection but their service is pathetic. Surprised how the store is still existing.","updateTime":"2022-01-09T22:13:29.214451Z"},{"reviewer":"samantha saloom","starRating":"ONE","comment":"Not Helpful at all.\nthey cancelled my appointment last minute and Vivian was absolutely no help at finding us a new appointment. Her answer to everything was \"ask your insurance\" - save yourself the aggravation and go somewhere else.","updateTime":"2021-12-31T14:57:27.623932Z"},{"reviewer":"Sammy","starRating":"ONE","comment":"The store sales guy is simply rude! Needs some customer service training! I see lots of other reviews mention the same and they are correct!","updateTime":"2021-12-12T21:10:30.750855Z"}]