[{"reviewer":"Karen Orme-Diop","starRating":"FIVE","updateTime":"2025-12-25T21:41:31.361102Z"},{"reviewer":"allan avella","starRating":"FIVE","comment":"From the beginning I was treated with courtesy and kindness as I have mobility issues. Everyone was very thorough in all the tests. Dr. Bayerkohler was extremely patient in completing my exam. The young lady brought many frames to me so We could choose my new glasses. She went over all the extras I wanted and explained the itemized charges very well. Overall a great experience.","updateTime":"2025-12-25T20:45:47.697278Z"},{"reviewer":"Michael Caprio","starRating":"FIVE","updateTime":"2025-12-24T16:29:37.296056Z"},{"reviewer":"Reina Bell","starRating":"FIVE","updateTime":"2025-12-24T04:09:25.634419Z"},{"reviewer":"Tyrone Holla","starRating":"TWO","comment":"I did not have a pleasant experience.\n\nWhen I arrived the ladies checking me were great. The optometrists assistant was great as well, friendly, personable, and all around great attitude. She made sure to educate me on everything she was doing. Her name was Diana.\n\nWhere things took a turn for the worse was when the doctor walked in, she went by Dr. B. She was really nice had a great attitude but I did not feel like I was at a vision center anymore, it felt more like I was buying a used car. The entire time I felt like she was upselling me with sweet little nothings. At that point I became so overwhelmed that I no longer wanted to purchase glasses and left.\n\nI am not saying don’t buy glasses here, I am just saying be prepared to be upsold. I understand it’s a business but bring the focus back to the individual you are serving. Understand the customer before you start saying you need this and that. To give an example I already have a pair of glasses that are for blue light only, the doctor never asked if I used blue light glasses or any qualifying questions but made the recommendation. If she had taken time to get to know me, it would have made the experience better. I had a pair of sunglasses with polar lenses in my hand, she kept recommending that I need something I already had. It was such an unpleasant experience.","updateTime":"2025-12-23T15:27:55.809762Z"},{"reviewer":"Aziz Noua","starRating":"FIVE","comment":"The team is just amazing from the check in, the doctors and the technicians, can’t ask for anything different, just amazing","updateTime":"2025-12-18T20:55:57.803002Z"},{"reviewer":"Linda","starRating":"FIVE","comment":"Excellent customer service!!!","updateTime":"2025-12-18T16:21:44.999836Z"},{"reviewer":"Lola Sallie","starRating":"FIVE","updateTime":"2025-12-18T16:07:44.623251Z"},{"reviewer":"Alice Moon","starRating":"FOUR","comment":"Receptionist and optometrist and all staff are great","updateTime":"2025-12-18T03:23:38.624599Z"},{"reviewer":"Anna Fragosa","starRating":"FIVE","comment":"Excellent customer service! Employees who care about you , and want to make sure you love your new glasses . .\nThank you Pearle Vision ,** Special shout out to Hailee who helped me select the perfect glasses !! Pearle Vision #1 for all your eye care needs ! Best Dr Kopo who knows and cares about her patients, and best eye care consultants who help find the best eyeglasses for you !","updateTime":"2025-12-17T23:15:50.992531Z"},{"reviewer":"Linda Mills","starRating":"FIVE","comment":"Everyone was so nice and so pleasant very cheerful atmosphere","updateTime":"2025-12-17T16:49:26.957914Z"},{"reviewer":"Annie Rose","starRating":"FIVE","comment":"Called and got me an appointment for a contact exam the same day. They were busy but still provided fast, friendly, and exceptional service.","updateTime":"2025-12-16T16:12:41.755368Z"},{"reviewer":"Max Kennedy","starRating":"TWO","comment":"Not the best experience here. I came into the office on November 22 and paid for everything at that time. I was told my glasses would be ready by December 5. On November 28, I received a voicemail from Samantha saying my glasses were ready for pickup. The message also mentioned there was a remaining balance because my insurance didn’t cover the frames, which I understood.\n\nOn December 1, I made a courtesy call to let the office know I’d be coming in the next day (December 2) to pay the balance and pick up my glasses. I was told everything was good to go.\n\nWhen I arrived the next morning, I paid the balance and was then unexpectedly told I’d have to wait another three weeks to get my glasses. Naturally, I was confused and frustrated. I had been told via voicemail that the glasses were ready, and I was also told the day before that there were no issues. My frustration had nothing to do with paying the balance—it was about the lack of communication and the wasted trip.\n\nI was then informed that the order had been placed on hold until the balance was paid, but that was never communicated to me at any point. Had I known that, this entire situation could have been avoided.\n\nI asked to speak with a manager and was directed to Alicia, who was nearby helping another customer. She told me she would assist me after she finished, which she said would take about 30 minutes. I asked if someone else could help that customer so we could quickly clear up the misunderstanding, but she said she was the only person who could do so—despite several other associates being present. That response was disappointing and did not reflect well on her ability to handle or de-escalate a customer concern.\n\nAt that point, I asked for the contact information for the corporate office. Eventually, another associate, Lei, came over to assist me. She acted more like the manager. Lei handled the situation professionally, clearly explained what happened, acknowledged the communication breakdown, and took responsibility for resolving it. She placed a rush order for my glasses with an updated timeline of 7–10 days. While that’s still not ideal, I appreciate the effort and professionalism she showed in trying to make things right.","updateTime":"2025-12-16T02:42:50.713375Z"},{"reviewer":"Jesse Carrizales","starRating":"FIVE","comment":"My wife & I both choose to have our prescription eye glasses made at this location on Rainbow & Lakemead.We had a Great experience with Nadia the young lady that helped us.she was very patient & courteous and was a pleasure to have her working with us to pick out the right frames & type of lenses.i am sure we will be happy with the outcome of our frames & lenses.Thank You to Pearl Vision & to Nadia.one more thing,it didn’t take long for them to help us & the office was very clean.The Staff they had up front were very Helpful & Excellent.they really go out of their way for you.Keep Up The Great Customer Service.","updateTime":"2025-12-15T00:11:48.048232Z"},{"reviewer":"Suni B","starRating":"ONE","comment":"Your optometrist isn’t knowledgeable or she didn’t read the information she was give. This is a prime example of someone who is a “know it all” good gracious this is pathetic having someone like this on your staff.","updateTime":"2025-12-14T03:59:53.576911Z"},{"reviewer":"Rick Fah","starRating":"FIVE","comment":"I was very happy with my visit for an eye exam and glasses from start to finish. No problems finding a parking spot. The people I interacted were very friendly and helpful and seemed that they cared that I had a good experience. Waiting time was at a minimum. When I was finished, Madelaine offered me a water then walked me to the door and held it open for me. I was very happy with Dr. Galgana and recommend her and Pearle Vision and I will be going back next year.","updateTime":"2025-12-13T15:33:36.395892Z"},{"reviewer":"Vonda Rogers","starRating":"FIVE","comment":"I am totally satisfied with this office everyone was amazing making my son and myself feel very comfortable and welcome. Oh lastly the Dr. was totally amazing.","updateTime":"2025-12-09T19:01:56.356283Z"},{"reviewer":"Marshon Winters","starRating":"FIVE","updateTime":"2025-12-07T18:23:08.166436Z"},{"reviewer":"Cathy Beach","starRating":"FIVE","comment":"Everyone was so friendly and helpfu.l!\nDr Farrar was awesome! Highly recommend!","updateTime":"2025-12-07T16:09:42.919428Z"},{"reviewer":"Mieisha Ross","starRating":"FIVE","updateTime":"2025-12-07T03:16:48.859026Z"},{"reviewer":"Robin Jordan","starRating":"FOUR","comment":"Went to a different location this go round and found that the staff is just as nice on Lake Mead and Rainbow!! Thank you for your pleasantry.","updateTime":"2025-12-04T18:07:21.715346Z"},{"reviewer":"alisha hunsicker","starRating":"ONE","comment":"Wait time at this location is consistently terrible. Today we were here from 3:05 to 5:08 PM, and we still didn’t even get to look at glasses for my 5-year-old. I even arrived almost 30 minutes early, and it made no difference.\n\nThe employees don’t show any sense of urgency, and it was clear they were annoyed by my 2-year-old—despite the long wait not being our fault. Meanwhile, the front supervisor was busy doing inventory instead of helping us, who had already been waiting far too long.\n\nI will add that the doctor was great, but the wait time overall makes the whole situation bad.\n\nI finally just asked for the prescription and decided to take my business elsewhere. I’ll definitely be looking for a new practice.","updateTime":"2025-12-04T15:51:28.450471Z"},{"reviewer":"Eulides Marquez","starRating":"FIVE","updateTime":"2025-12-03T22:45:43.340962Z"},{"reviewer":"Pina","starRating":"FIVE","comment":"My daughter was able to get a prescription for eye drops and the lady who helped us was incredibly kind and patient. She took her time and let my daughter pick out exactly what she wanted without rushing her. I didn’t catch her name, but she made the whole visit so much easier for us. Highly recommend!","updateTime":"2025-12-01T17:00:17.613360Z"},{"reviewer":"Maria pinto","starRating":"ONE","updateTime":"2025-11-30T13:23:17.530930Z"},{"reviewer":"Karina Perez","starRating":"FOUR","updateTime":"2025-11-29T09:23:41.410244Z"},{"reviewer":"Leslie Reynolds","starRating":"FIVE","comment":"Wendy greeted me professionally. She's knowledgeable in her job. You do not find that ever, nowadays! (N. Rainbow location). I have been going to Pearle Vision since 2018! She's the best! I'm excited! I'm getting a new maroon frame to my bifocals! She truly cares about her customers/patients.","updateTime":"2025-11-26T20:55:50.111153Z"},{"reviewer":"Lau Simon","starRating":"FIVE","comment":"My visit with Pearle Vision on 9/22/2025 was a huge success!\nAlicia,(hope I spell her name right) she was so kind and patience, answer all my questions in details, and solving my problems with no rolling-eyes attitude, she is totally a company jewel, best customer service, best smile!\n\nSimon Lau","updateTime":"2025-11-26T18:14:16.535682Z"},{"reviewer":"Ronald Jones","starRating":"FIVE","comment":"Very courteous, professional, knowledgeable team who work well together.","updateTime":"2025-11-26T00:52:38.191794Z"},{"reviewer":"Angie Urbano","starRating":"FIVE","comment":"(Translated by Google) I like it because they serve you kindly and quickly.\n\n(Original)\nMe gusta por que te atienden amablemente y rapidamente","updateTime":"2025-11-26T00:02:13.058888Z"},{"reviewer":"Upgraded Castro","starRating":"ONE","comment":"Made some great changes to the walls and the shelves are stocked and cleaned, but it did take three hours for The entire visit we had already confirmed Insurance paperwork is already filled out. Just took too long to get into a room. They scheduled too many people for the amount of rooms they have","updateTime":"2025-11-23T15:06:09.026267Z"},{"reviewer":"Lisa Tufano","starRating":"FIVE","comment":"I hadn’t been to the eye doctor in five years, mostly out of fear. I knew I hadn’t been caring for my eyes the way I should: overwearing contacts, stretching one pair far too long, and avoiding the truth about what that might be doing to my vision. But I made a commitment to myself to prioritize self-love and self-care, and that decision brought me to the Pearle Vision on N. Rainbow Blvd.\nI’m so grateful it did.\nI saw Dr. Dong Chan Suk, and he was truly exceptional. The exams themselves were quick and easy, but what really stood out was the level of patience, kindness, and genuine care from every staff member I interacted with, especially Dr. Suk.\nHe took the time to meet me exactly where I was, without judgment. He explained my options clearly, walked me through the effects of my past habits, and even demonstrated how my dominant eye was impacting my vision in a way no one had ever shown me before. I’ve been getting annual eye exams since the early 2000s, and I honestly cannot remember anyone ever explaining things the way he did.\nMy experiences at Kopolow and Girisgen over the years have always been good, but my visit on 11/21/2025 was the best by far.\nIf you have the option to choose your doctor, ask for Dr. Dong Chan Suk. You will be in excellent hands.","updateTime":"2025-11-23T02:13:43.305634Z"},{"reviewer":"KLuv A.","starRating":"FIVE","comment":"Staff is always kind and helpful","updateTime":"2025-11-21T16:11:23.976426Z"},{"reviewer":"Juana Borrayo","starRating":"FIVE","updateTime":"2025-11-20T16:30:19.262494Z"},{"reviewer":"Christina","starRating":"FIVE","comment":"The staff is so kind and supportive. They have such wonderful customer service and made you feel so comfortably. The doctors really do all they can, test your eyes, explain everything clearly and don’t leave you without answers. I highly recommend anyone and everyone to come to this location and change your eye doctor to the doctors here.","updateTime":"2025-11-20T16:23:25.662096Z"},{"reviewer":"Cassandra Jackson","starRating":"FIVE","updateTime":"2025-11-19T16:46:33.191882Z"},{"reviewer":"Valentin Ibarra","starRating":"FIVE","updateTime":"2025-11-18T02:32:51.323181Z"},{"reviewer":"Sharon Davis","starRating":"FOUR","updateTime":"2025-11-15T19:16:56.558387Z"},{"reviewer":"Donna Thornton","starRating":"FIVE","comment":"I ordered glasses to be made, Leigh was patient, listened, checked and rechecked what was needed and overall made the experience easy and pleasant. I appreciate her assistance immensely!","updateTime":"2025-11-15T18:28:10.945009Z"},{"reviewer":"Stephen Winter","starRating":"FIVE","comment":"Each time I visit as soon as I enter they acknowledge me,and when leaving they rush to open the door;\nYou can tell that the employee's enjoy their job.\nKeep it up!!","updateTime":"2025-11-15T03:52:01.965403Z"},{"reviewer":"Jim Galicia","starRating":"FIVE","comment":"Great team and customer service.","updateTime":"2025-11-14T16:06:52.225975Z"},{"reviewer":"DEBORAHDBLD","starRating":"FIVE","comment":"My daughters Dr. and Tech were amazing, very patient it was a great visit, It was My first visit for an exam there and I was very pleased with my doctor, both doctors were very knowledgeable and thorough, Lei Help me so much and broke down my insurance issue as well., I will not be going back to Shepherd Eye, ⭐️🌟⭐️🌟⭐️","updateTime":"2025-11-13T03:52:50.929348Z"},{"reviewer":"Julia Verdin","starRating":"FIVE","comment":"Great customer service","updateTime":"2025-11-12T16:39:20.703688Z"},{"reviewer":"Petya Ford [Saville MS]","starRating":"FIVE","updateTime":"2025-11-11T17:02:09.188098Z"},{"reviewer":"Kimberly Ingram","starRating":"FIVE","updateTime":"2025-11-09T16:12:49.799554Z"},{"reviewer":"Joyce Inglemon","starRating":"FIVE","comment":"Staff is superb in customer service.","updateTime":"2025-11-08T17:12:11.542363Z"},{"reviewer":"Carole McPherson","starRating":"FIVE","comment":"Very impressed with the whole experience. Best run and friendly, knowledgeable staff. Would highly recommend.","updateTime":"2025-11-07T19:21:03.478674Z"},{"reviewer":"Nelson Alfonzo","starRating":"FIVE","updateTime":"2025-11-05T16:20:21.283049Z"},{"reviewer":"Richard Graham","starRating":"FOUR","comment":"Nice helpful staff 😎","updateTime":"2025-11-04T17:20:24.577942Z"},{"reviewer":"Jose Echeverria","starRating":"FIVE","comment":"Everything and everyone was professional ..","updateTime":"2025-11-04T01:15:45.866719Z"}]