[{"reviewer":"Robin Jordan","starRating":"FOUR","comment":"Went to a different location this go round and found that the staff is just as nice on Lake Mead and Rainbow!! Thank you for your pleasantry.","updateTime":"2025-12-04T18:07:21.715346Z"},{"reviewer":"alisha hunsicker","starRating":"ONE","comment":"Wait time at this location is consistently terrible. Today we were here from 3:05 to 5:08 PM, and we still didn’t even get to look at glasses for my 5-year-old. I even arrived almost 30 minutes early, and it made no difference.\n\nThe employees don’t show any sense of urgency, and it was clear they were annoyed by my 2-year-old—despite the long wait not being our fault. Meanwhile, the front supervisor was busy doing inventory instead of helping us, who had already been waiting far too long.\n\nI will add that the doctor was great, but the wait time overall makes the whole situation bad.\n\nI finally just asked for the prescription and decided to take my business elsewhere. I’ll definitely be looking for a new practice.","updateTime":"2025-12-04T15:51:28.450471Z"},{"reviewer":"Eulides Marquez","starRating":"FIVE","updateTime":"2025-12-03T22:45:43.340962Z"},{"reviewer":"Pina","starRating":"FIVE","comment":"My daughter was able to get a prescription for eye drops and the lady who helped us was incredibly kind and patient. She took her time and let my daughter pick out exactly what she wanted without rushing her. I didn’t catch her name, but she made the whole visit so much easier for us. Highly recommend!","updateTime":"2025-12-01T17:00:17.613360Z"},{"reviewer":"Maria pinto","starRating":"ONE","updateTime":"2025-11-30T13:23:17.530930Z"},{"reviewer":"Karina Perez","starRating":"FOUR","updateTime":"2025-11-29T09:23:41.410244Z"},{"reviewer":"Leslie Reynolds","starRating":"FIVE","comment":"Wendy greeted me professionally. She's knowledgeable in her job. You do not find that ever, nowadays! (N. Rainbow location). I have been going to Pearle Vision since 2018! She's the best! I'm excited! I'm getting a new maroon frame to my bifocals! She truly cares about her customers/patients.","updateTime":"2025-11-26T20:55:50.111153Z"},{"reviewer":"Lau Simon","starRating":"FIVE","comment":"My visit with Pearle Vision on 9/22/2025 was a huge success!\nAlicia,(hope I spell her name right) she was so kind and patience, answer all my questions in details, and solving my problems with no rolling-eyes attitude, she is totally a company jewel, best customer service, best smile!\n\nSimon Lau","updateTime":"2025-11-26T18:14:16.535682Z"},{"reviewer":"Ronald Jones","starRating":"FIVE","comment":"Very courteous, professional, knowledgeable team who work well together.","updateTime":"2025-11-26T00:52:38.191794Z"},{"reviewer":"Angie Urbano","starRating":"FIVE","comment":"(Translated by Google) I like it because they serve you kindly and quickly.\n\n(Original)\nMe gusta por que te atienden amablemente y rapidamente","updateTime":"2025-11-26T00:02:13.058888Z"},{"reviewer":"Upgraded Castro","starRating":"ONE","comment":"Made some great changes to the walls and the shelves are stocked and cleaned, but it did take three hours for The entire visit we had already confirmed Insurance paperwork is already filled out. Just took too long to get into a room. They scheduled too many people for the amount of rooms they have","updateTime":"2025-11-23T15:06:09.026267Z"},{"reviewer":"Lisa Tufano","starRating":"FIVE","comment":"I hadn’t been to the eye doctor in five years, mostly out of fear. I knew I hadn’t been caring for my eyes the way I should: overwearing contacts, stretching one pair far too long, and avoiding the truth about what that might be doing to my vision. But I made a commitment to myself to prioritize self-love and self-care, and that decision brought me to the Pearle Vision on N. Rainbow Blvd.\nI’m so grateful it did.\nI saw Dr. Dong Chan Suk, and he was truly exceptional. The exams themselves were quick and easy, but what really stood out was the level of patience, kindness, and genuine care from every staff member I interacted with, especially Dr. Suk.\nHe took the time to meet me exactly where I was, without judgment. He explained my options clearly, walked me through the effects of my past habits, and even demonstrated how my dominant eye was impacting my vision in a way no one had ever shown me before. I’ve been getting annual eye exams since the early 2000s, and I honestly cannot remember anyone ever explaining things the way he did.\nMy experiences at Kopolow and Girisgen over the years have always been good, but my visit on 11/21/2025 was the best by far.\nIf you have the option to choose your doctor, ask for Dr. Dong Chan Suk. You will be in excellent hands.","updateTime":"2025-11-23T02:13:43.305634Z"},{"reviewer":"KLuv A.","starRating":"FIVE","comment":"Staff is always kind and helpful","updateTime":"2025-11-21T16:11:23.976426Z"},{"reviewer":"Juana Borrayo","starRating":"FIVE","updateTime":"2025-11-20T16:30:19.262494Z"},{"reviewer":"Christina","starRating":"FIVE","comment":"The staff is so kind and supportive. They have such wonderful customer service and made you feel so comfortably. The doctors really do all they can, test your eyes, explain everything clearly and don’t leave you without answers. I highly recommend anyone and everyone to come to this location and change your eye doctor to the doctors here.","updateTime":"2025-11-20T16:23:25.662096Z"},{"reviewer":"Cassandra Jackson","starRating":"FIVE","updateTime":"2025-11-19T16:46:33.191882Z"},{"reviewer":"Valentin Ibarra","starRating":"FIVE","updateTime":"2025-11-18T02:32:51.323181Z"},{"reviewer":"Sharon Davis","starRating":"FOUR","updateTime":"2025-11-15T19:16:56.558387Z"},{"reviewer":"Donna Thornton","starRating":"FIVE","comment":"I ordered glasses to be made, Leigh was patient, listened, checked and rechecked what was needed and overall made the experience easy and pleasant. I appreciate her assistance immensely!","updateTime":"2025-11-15T18:28:10.945009Z"},{"reviewer":"Stephen Winter","starRating":"FIVE","comment":"Each time I visit as soon as I enter they acknowledge me,and when leaving they rush to open the door;\nYou can tell that the employee's enjoy their job.\nKeep it up!!","updateTime":"2025-11-15T03:52:01.965403Z"},{"reviewer":"Jim Galicia","starRating":"FIVE","comment":"Great team and customer service.","updateTime":"2025-11-14T16:06:52.225975Z"},{"reviewer":"DEBORAHDBLD","starRating":"FIVE","comment":"My daughters Dr. and Tech were amazing, very patient it was a great visit, It was My first visit for an exam there and I was very pleased with my doctor, both doctors were very knowledgeable and thorough, Lei Help me so much and broke down my insurance issue as well., I will not be going back to Shepherd Eye, ⭐️🌟⭐️🌟⭐️","updateTime":"2025-11-13T03:52:50.929348Z"},{"reviewer":"Julia Verdin","starRating":"FIVE","comment":"Great customer service","updateTime":"2025-11-12T16:39:20.703688Z"},{"reviewer":"Petya Ford [Saville MS]","starRating":"FIVE","updateTime":"2025-11-11T17:02:09.188098Z"},{"reviewer":"Kimberly Ingram","starRating":"FIVE","updateTime":"2025-11-09T16:12:49.799554Z"},{"reviewer":"Joyce Inglemon","starRating":"FIVE","comment":"Staff is superb in customer service.","updateTime":"2025-11-08T17:12:11.542363Z"},{"reviewer":"Carole McPherson","starRating":"FIVE","comment":"Very impressed with the whole experience. Best run and friendly, knowledgeable staff. Would highly recommend.","updateTime":"2025-11-07T19:21:03.478674Z"},{"reviewer":"Nelson Alfonzo","starRating":"FIVE","updateTime":"2025-11-05T16:20:21.283049Z"},{"reviewer":"Richard Graham","starRating":"FOUR","comment":"Nice helpful staff 😎","updateTime":"2025-11-04T17:20:24.577942Z"},{"reviewer":"Jose Echeverria","starRating":"FIVE","comment":"Everything and everyone was professional ..","updateTime":"2025-11-04T01:15:45.866719Z"},{"reviewer":"Marjorie Finks","starRating":"FIVE","updateTime":"2025-11-02T02:24:56.546079Z"},{"reviewer":"Dora Turcios","starRating":"FIVE","comment":"Everyone in this office are very professional. They took me in in a very good timely manner, the doctor is very good, and the lady who helped me with choosing my glasses is amazing. She was very patient with me and she repaired an old pair of sunglasses I had with me AT NO CHARGE.. that actually impressed me a lot.","updateTime":"2025-11-01T16:53:34.868321Z"},{"reviewer":"LaShuna Proctor","starRating":"FIVE","updateTime":"2025-11-01T16:52:29.137216Z"},{"reviewer":"Jair Reyes-Pina","starRating":"FIVE","updateTime":"2025-11-01T16:42:48.292267Z"},{"reviewer":"Cyndi Wilson","starRating":"FIVE","comment":"My appointment was a quick in and out. No real waiting to be serviced. The young woman (I didn't get her name) who processed my screening was very professional, polite and knew what she was doing.\nDr. Suk didn't try to upsell me on anything, and was great at answering questions.\nGlenn was the nice, friendly young man who worked with my husband and me on finding frames that worked for us in appearance and budget. When we were finished, he even walked us to the door and held the door open for us.\nAll in all it was a very pleasant experience","updateTime":"2025-10-31T23:16:23.101605Z"},{"reviewer":"Dominique Weiner","starRating":"FIVE","comment":"The gentleman who served me was not only courteous and knowledgeable but aldi extremely helpful","updateTime":"2025-10-31T14:21:38.647950Z"},{"reviewer":"Felix Benavidez","starRating":"FIVE","comment":"Honestly the staff and doctor were very informative. The eye exam itself i felt was as thorough. as we've ever had. Myself and my wife didn't feel pressure to purchase anything extra. Which is usually the case. Overall it was a great experience!","updateTime":"2025-10-31T00:05:29.451875Z"},{"reviewer":"Denise Maxwell","starRating":"FIVE","updateTime":"2025-10-30T22:38:34.008299Z"},{"reviewer":"Evan Centeno","starRating":"FIVE","comment":"Extremely helpful and polite everyone that assisted had no problem answering my questions, and was extremely knowledgeable","updateTime":"2025-10-30T15:11:07.512404Z"},{"reviewer":"Lorena Bautista","starRating":"FIVE","comment":"(Translated by Google) All the staff were very friendly.\nFrom the moment you arrive, they treat you very well.\nI'm so happy I had my checkup.\nI 100% recommend this place.\n\n(Original)\nTodo el personal fueron muy amables\nDesde que llegas te tratan muy bien\nEstoy súper contenta de hacer mi chequeo\nEn este lugar, 100% recomendados","updateTime":"2025-10-30T03:20:21.073530Z"},{"reviewer":"Elaine","starRating":"FIVE","comment":"I had an appt yesterday and I had a great experience with Diana, Dr. B, and Hailey they were terrific, all the staff was\nfriendly as well. Overall I enjoyed that particular location and will be going back for sure!","updateTime":"2025-10-28T17:02:52.703520Z"},{"reviewer":"adriana cervantes lara","starRating":"FIVE","updateTime":"2025-10-26T15:19:04.597793Z"},{"reviewer":"Gmoney Bundle","starRating":"FOUR","comment":"I was able to get a same day appointment with the eye doctor at this location. They were extremely efficient, and thorough. Bought a pair of sunglasses that were cute.","updateTime":"2025-10-25T16:43:31.937523Z"},{"reviewer":"Gene Feher","starRating":"FIVE","comment":"Great service and the staff was outstanding","updateTime":"2025-10-23T15:07:12.437260Z"},{"reviewer":"Shay","starRating":"FIVE","comment":"I switched to this location for my annual eye exam because it’s a lot closer to me and I have no regrets. Everyone is so nice inside from the moment you walk in to them servicing you in the back to helping you pick out your glasses. Definitely choose this place as your eye doctor you won’t regret it! Thank you guys for being so sweet","updateTime":"2025-10-22T15:59:46.605954Z"},{"reviewer":"Linda Lee","starRating":"FIVE","comment":"The staff we very nice and professional. They took their time with you and not rush any thing. The doctor was very good she searched every area of my eyes and explained things so I could under stand. The agent was very helpful with finding me new glasses. I love Pearl Vision!","updateTime":"2025-10-21T16:05:24.663095Z"},{"reviewer":"Damon Deas","starRating":"FIVE","comment":"I love the way they treated us and took care of us very professional, respectful, helpful","updateTime":"2025-10-19T15:18:57.223062Z"},{"reviewer":"slkrik92 M","starRating":"FIVE","comment":"Excellent customer service, friendly and was super quick and easy","updateTime":"2025-10-18T15:33:48.237211Z"},{"reviewer":"Pauline Taylor","starRating":"FIVE","comment":"Excellent customer service;everyone so friendly and the cleanliness of the business was so great,I would recommend this location to anyone","updateTime":"2025-10-11T15:19:42.548619Z"},{"reviewer":"alex monko","starRating":"FIVE","updateTime":"2025-10-10T15:13:32.126170Z"}]
