[{"reviewer":"Jim Vigil","starRating":"FIVE","comment":"This store was very busy at an \"off\" time. We were immediately greeted and taken care of. My wife is very particular about her glasses, of course. We explained what she was looking for and before we new it we have quite a few options in front of us.It was easy to pick out the perfect frames and in a few minutes we were walking out the door very satisfied with a great look at a fair price. Alicia Wood is the manager and she had this place hoppin\". Quite a difference from other eyeware businesses we visited on that day.","updateTime":"2026-02-14T20:02:52.913129Z"},{"reviewer":"Nina Berbari","starRating":"FIVE","comment":"I've been using this location on Rainbow and Lake Mead for several years and they are amazing! The wait time is never more than a couple of minutes tops and the doctors are extremely caring and attentive. The staff is very friendly and helpful, especially in picking out Frames and suggesting styles. Highly recommend this location","updateTime":"2026-02-14T16:35:50.562132Z"},{"reviewer":"Sabir Tahiri","starRating":"FIVE","updateTime":"2026-02-13T18:38:48.104221Z"},{"reviewer":"Greetings Saluti","starRating":"ONE","comment":"PLEASE BE ADVISED!!!!\n\nI am writing this review to express serious concern about the practices I experienced at the Pearle Vision locations in Las Vegas, Nevada.\n\nDuring my visit, I observed a pattern of behavior that I believe is deeply unethical and harmful to customers:\n\nStaff are trained to rush and hustle patients, moving them through the process without providing full information.\n\nCustomers are misled about features and costs. In my case, I was led to believe all four pairs of glasses would include blue-light coating, when only one pair did. This was never disclosed upfront.\nInformation is intentionally withheld, and customers are not properly educated about their options or products.\n\nThe sales process feels structured to maximize revenue at the expense of patient care, rather than supporting informed, responsible decision-making.\n\nMany customers rely on insurance that does not fully cover these costs, meaning they are forced to pay out of pocket, often for products and features they don’t fully understand. This approach takes advantage of people who are trying to care for their vision, and it is unacceptable.\n\nI would be good to know: why are employees trained in this way, to hustle and pressure patients instead of prioritizing their well-being? This is not a one-off mistake — it seems to be built into the system.\n\nI urge Pearle Vision patients be alert and educate themselves & review the training and policies at ALL locations to ensure staff are providing transparent, accurate, and ethical guidance to patients.\n\nCustomers deserve to make informed decisions without being misled or pressured.\n\nThank you Peral Vision Patients for your attention to this serious matter. I hope all patients take steps to protect themselves before being negatively affected.","updateTime":"2026-02-13T18:03:16.622488Z"},{"reviewer":"Evelyn Sanchez","starRating":"FIVE","updateTime":"2026-02-13T17:05:06.091235Z"},{"reviewer":"Malik Broady","starRating":"FIVE","comment":"It was a fun experience with them. They have a great sense of humor and gave me complete information about everything I needed to know","updateTime":"2026-02-12T17:04:56.985817Z"},{"reviewer":"Natalia Martinez","starRating":"FIVE","comment":"Love this place and the staff is very friendly","updateTime":"2026-02-12T16:40:11.611817Z"},{"reviewer":"R Leblanc","starRating":"FIVE","comment":"Very happy with the visit","updateTime":"2026-02-12T01:44:49.872758Z"},{"reviewer":"Corliss Randolph","starRating":"FIVE","comment":"I had really great experience at pearl vision, very informative and my glasses came back super fast","updateTime":"2026-02-12T00:20:25.616111Z"},{"reviewer":"Hennessy Cordoba","starRating":"FIVE","updateTime":"2026-02-11T16:42:34.213234Z"},{"reviewer":"Dorothy Murillo","starRating":"FIVE","comment":"The staff was very friendly and helpful.","updateTime":"2026-02-10T18:10:33.116159Z"},{"reviewer":"Khrissy M","starRating":"FIVE","comment":"Everyone was very nice and everything went very smooth and fast I enjoyed picking out my frames and chatting with everyone that helped me","updateTime":"2026-02-10T16:24:34.240530Z"},{"reviewer":"Rhea Auritt","starRating":"FOUR","comment":"I would’ve given it a five star, except, the wait was a bit excessive due to the large amount of clients waiting to be helped. They only have two doctors to do all the eye exams. This is a very popular office.","updateTime":"2026-02-10T15:38:29.525412Z"},{"reviewer":"Gregory Urbanek","starRating":"FIVE","comment":"Every employee was very helpful and professional and friendly they always had a smile on their face very friendly environment and welcoming answering every question me and my 6 and 7 year old nieces asked very patient and understanding well dealing with kids to help pick out frames all the way around great store and employees 👍","updateTime":"2026-02-09T18:25:56.394792Z"},{"reviewer":"Luis Zamora","starRating":"FIVE","comment":"Angela was very helpful and very kind. You need more people like this","updateTime":"2026-02-06T17:55:28.777296Z"},{"reviewer":"Chris “Blue” Schaub","starRating":"FIVE","comment":"All staff are attentive, knowledgeable, and very thorough, plus, there’s virtually no wait.","updateTime":"2026-02-06T16:56:31.116232Z"},{"reviewer":"Justine Davila","starRating":"FIVE","updateTime":"2026-02-06T16:39:03.647661Z"},{"reviewer":"victoria gandy","starRating":"FIVE","comment":"I love the customer service the team was very professional and me and my Husband are very Grateful for you all😊","updateTime":"2026-02-05T16:07:36.564256Z"},{"reviewer":"Michele Wright","starRating":"FIVE","updateTime":"2026-02-04T19:53:55.802916Z"},{"reviewer":"Robert McGuffey","starRating":"FIVE","comment":"The staff was knowledgeable and efficient, this being my first time having a eye exam, I was impressed with the young and very friendly staff who made the experience stress free, and I was happy with the service when I left, I thoroughly enjoyed the young ladies brazen attempts to upsale me on other products, it was fun telling her no over, and over again, she most certainly did her job without being pushy or offensive, I would definitely give her a high 5, and a company scholarship... Jesus Christ loves you and so do I God bless you... Amen...","updateTime":"2026-02-03T22:17:03.020494Z"},{"reviewer":"Lisa Carilli","starRating":"FIVE","updateTime":"2026-02-03T17:34:42.615813Z"},{"reviewer":"Daniel Perkins [Manch ES]","starRating":"FIVE","updateTime":"2026-02-01T16:22:05.787588Z"},{"reviewer":"LaNeya Jones","starRating":"TWO","comment":"I was there for two hours and I finally just left. Without ordering my contacts or glasses. I was sitting in the lobby for almost an hour without my contacts in because I didn’t bring my glasses. I actually got sick because I couldn’t see. Waiting on a room to open up noticing the lobby getting empty before I said something and I was magically next in line.","updateTime":"2026-01-31T16:36:14.075609Z"},{"reviewer":"Em Hawk","starRating":"FOUR","updateTime":"2026-01-29T22:40:15.317969Z"},{"reviewer":"Deepa Abraham","starRating":"TWO","comment":"It was terrible we waited two hours for a appointment to get seen the technician were great","updateTime":"2026-01-29T16:19:09.340284Z"},{"reviewer":"Dani Pender","starRating":"FIVE","comment":"I'm so glad that I tried this place !\n\nI've been seeing the same optometrist for 20 years & wearing contacts for 30 .\nI felt my optometrist was giving me the same feedback the last few years , yet my sight was declining so badly & effecting every part of my daily routine .\n\nI decided to try Pearle Vision just for a second opinion & I knew they offered more tests than my Dr did .\n\nFriendly people, moved along at a good pace , positive atmosphere, etc.\nDid feel a bit sales pitchy at times but I chose to come here because they offered more tests than my Dr.\nSo I decided to get ALL the tests done .\n\nI'm so grateful I did !!\nDidn't notice at the store a huge difference . I saw things clearly & didnt have to bring the papers up to my face or squint , so that was nice .\n\nWhen I got home that evening & looked at my kids faces , I cried .... couldn't even control myself .\nI hadn't seen their faces clearly for roughly 4 years .\n\nI get exams every year faithfully. My sight has never been good but it had been excessively bad for so long.\nI'd give them a 16 star review if I could . I'm able to see my beautiful people again & a real update on my eyes condition.\n\nThank you for putting me back to normal !!","updateTime":"2026-01-28T16:54:42.595314Z"},{"reviewer":"David Schatz","starRating":"FIVE","comment":"Very friendly person","updateTime":"2026-01-28T16:09:55.670915Z"},{"reviewer":"Renee Whitt","starRating":"FIVE","comment":"Thank you for your support","updateTime":"2026-01-28T16:07:20.314842Z"},{"reviewer":"John Berry","starRating":"FOUR","comment":"Fast transaction. Great customer service.","updateTime":"2026-01-27T16:18:25.682282Z"},{"reviewer":"M H","starRating":"FIVE","updateTime":"2026-01-26T16:09:47.808281Z"},{"reviewer":"Dianisleidy Cabrera","starRating":"FIVE","updateTime":"2026-01-25T17:03:04.441762Z"},{"reviewer":"Dianisleidy De Cabrera","starRating":"FIVE","updateTime":"2026-01-25T17:02:42.735831Z"},{"reviewer":"Rafael Aguirre","starRating":"ONE","comment":"Bad experience…","updateTime":"2026-01-24T19:51:50.502214Z"},{"reviewer":"Kenneth Stuart","starRating":"FIVE","comment":"Very informative, thanks","updateTime":"2026-01-23T21:02:28.551286Z"},{"reviewer":"RICKY HOFFA","starRating":"FOUR","updateTime":"2026-01-22T22:25:19.196756Z"},{"reviewer":"Marco Villalobos","starRating":"FIVE","comment":"(Translated by Google) Excellent service, all the staff were very friendly and professional\n\n(Original)\nUn trato excelente , todo el personal muy amable y profesional","updateTime":"2026-01-22T16:07:48.287622Z"},{"reviewer":"Lisa Hendricks","starRating":"THREE","comment":"Trying too hard to sell things more than offering help for vision","updateTime":"2026-01-21T18:47:14.405076Z"},{"reviewer":"marilyn zamorano","starRating":"FIVE","comment":"All the staff was very friendly good experience the doctor there is so awesome they don't take my insurance , but I still paid out of pocket cause I still like going there excellent service.","updateTime":"2026-01-20T21:39:04.214878Z"},{"reviewer":"Karen V","starRating":"TWO","comment":"I came in with my mother on Dec 30th with an appointment at 1:30. I checked in and was told I would be called shortly. We ended up waiting almost 2 hours to be called because one of the associates just shoved our paperwork under the desk and completely forgot about our appointment. It was until we got up and asked them how much longer it would take then that’s when they realized their mistake. I’m not sure what the point is of having so many people in the office if they’re still going to be missing appointments. The back is also very crowded and uncomfortable. I will not be visiting this location again.","updateTime":"2026-01-20T18:39:41.364845Z"},{"reviewer":"Kimkeisha Duffey","starRating":"FIVE","comment":"Good","updateTime":"2026-01-19T17:33:01.845618Z"},{"reviewer":"Kaden Hughes","starRating":"FIVE","comment":"Dr Bayerkohler is awesome! She was super understanding and professional during my appointment! She truly made me feel like my concerns were being heard. Next time I need my eyes checked I will be coming back to this location and requesting her! Karen, the technician, and the person who helped pick out my glasses were also great! 😄","updateTime":"2026-01-19T14:36:05.344247Z"},{"reviewer":"Alexandra Henke","starRating":"FIVE","updateTime":"2026-01-18T16:18:04.465445Z"},{"reviewer":"Ada Johnson","starRating":"FIVE","updateTime":"2026-01-18T16:06:02.721779Z"},{"reviewer":"Tommy Santiago","starRating":"FIVE","updateTime":"2026-01-17T17:56:15.487979Z"},{"reviewer":"Ben","starRating":"FIVE","updateTime":"2026-01-17T16:24:12.880705Z"},{"reviewer":"Lynne Turner","starRating":"FIVE","comment":"I was a walk in, the place was very busy at the time. The staff was SO kind and accommodating! I may have only been there 30-40 minutes before I was seen! And it was thorough. The doctor was very kind and informative! I should have been going to Pearle! My bad!","updateTime":"2026-01-16T16:20:12.678399Z"},{"reviewer":"gwendolyn phillips","starRating":"FIVE","updateTime":"2026-01-16T16:09:43.426796Z"},{"reviewer":"michael johnson","starRating":"FIVE","comment":"Everyone was great thank you so much for your service.","updateTime":"2026-01-15T16:42:48.153109Z"},{"reviewer":"Michael Cohen","starRating":"FIVE","comment":"excelente service","updateTime":"2026-01-15T16:18:25.571112Z"},{"reviewer":"Pamela Gomez","starRating":"THREE","comment":"Never had an eye doctors appointment go so long for just one pt\nGreat service/ Long waits","updateTime":"2026-01-14T16:07:37.162260Z"}]
