[{"reviewer":"Thomas Taylor","starRating":"FOUR","comment":"Dr was good - staff knowing how to apply Humana discount was a nightmare. Took so long we had to make another appointment. Have to say they tried to make up for it by giving us an additional discount. Not sure wether we will go back or not…","updateTime":"2026-02-01T01:42:24.259900Z"},{"reviewer":"Henry Falvey","starRating":"FIVE","comment":"Very. Good. Service","updateTime":"2026-01-30T17:56:15.607072Z"},{"reviewer":"Bud Afly","starRating":"TWO","comment":"Chris who helped me with my lenses is a gem. The ladies on the check in side for your eye exam were absolutely terrible. My first experience was not warm or welcoming. It was more so, I am busy come on so I can get to the next patient. Very unprofessional.","updateTime":"2026-01-29T18:57:46.427089Z"},{"reviewer":"Earl Shelton","starRating":"THREE","updateTime":"2026-01-29T17:53:46.724826Z"},{"reviewer":"Reynold Rockwell","starRating":"FIVE","comment":"The best experience . everytime I visit for my annual check up ,The members are very Professional .","updateTime":"2026-01-29T16:40:15.051494Z"},{"reviewer":"Renee Smith","starRating":"FOUR","comment":"The wait was too long for having an appointment. However the staff was great.","updateTime":"2026-01-29T16:12:51.285186Z"},{"reviewer":"Angela Whitfield","starRating":"ONE","comment":"As I waited I observed the person at the very front station greet and work with other customers while ignoring me even though I was their long before others. So I had to wait for someone who would wait on me. The staff that did assist me walked every customer she had to the door, opening it and wish them a pleasant day. She did not explain I could have gotten a second pair at 50% off. Did not explain why my glasses were not going to be ready the same day.You guessed it, when we were finished I was not walked to the door, not wished a pleasant day or a thank you .","updateTime":"2026-01-28T21:58:00.859635Z"},{"reviewer":"Yanneth Romero","starRating":"FIVE","updateTime":"2026-01-25T16:17:59.287248Z"},{"reviewer":"Francine Heretakis","starRating":"FIVE","updateTime":"2026-01-22T16:51:07.069999Z"},{"reviewer":"Andy Pham","starRating":"FIVE","comment":"Every one is nice n good service","updateTime":"2026-01-21T16:57:19.487089Z"},{"reviewer":"p z","starRating":"FIVE","comment":"Very nice and friendly staff. Chris was very knowledgeable and understanding to our needs. They were very fast and efficient.","updateTime":"2026-01-19T17:17:13.410799Z"},{"reviewer":"Christine Rodriguez","starRating":"FIVE","updateTime":"2026-01-18T16:39:05.625738Z"},{"reviewer":"Sarah Overland","starRating":"FOUR","comment":"The staff and customer service were excellent! My only disappointment was the availability of affordable frame options. I have excellent insurance coverage and the frames that were available at a reasonable price were outdated and few were available.","updateTime":"2026-01-17T18:51:37.197682Z"},{"reviewer":"Abby Fernandez","starRating":"FIVE","updateTime":"2026-01-17T18:11:34.623385Z"},{"reviewer":"patty hickman","starRating":"FIVE","comment":"Very helpful staff.","updateTime":"2026-01-08T17:19:28.210997Z"},{"reviewer":"Ranjit k singh","starRating":"FIVE","comment":"very friendly and explain so good excellent jod","updateTime":"2026-01-07T22:52:42.727326Z"},{"reviewer":"Rodrigo Gomez","starRating":"FIVE","updateTime":"2026-01-06T06:21:12.161677Z"},{"reviewer":"Big Mike","starRating":"ONE","updateTime":"2026-01-05T19:41:55.750014Z"},{"reviewer":"MG Abe","starRating":"FIVE","comment":"Great customer service, from the receptionist to DR. Everybody.","updateTime":"2026-01-04T20:10:25.831813Z"},{"reviewer":"PONGO - gmail","starRating":"FOUR","updateTime":"2026-01-04T15:42:14.002031Z"},{"reviewer":"samantha slank","starRating":"FIVE","comment":"Amazing collection of designer glasses and amazing deals when buying multiple frames!","updateTime":"2026-01-04T14:50:10.843974Z"},{"reviewer":"Czerina Mihelich","starRating":"FIVE","updateTime":"2026-01-01T16:24:54.395786Z"},{"reviewer":"Denise Fralick","starRating":"FIVE","comment":"Greatly impressed with positive atmosphere and staff willingness to help.","updateTime":"2025-12-29T17:06:52.165160Z"},{"reviewer":"M Richards","starRating":"ONE","comment":"There were not very many options to choose from for my face type in my price range. The prices were also a bit high, given I need 2 separate frames and lenses. Twice the price and the woman that helped me didn’t seem to be having a good day at all. Glad I had patience with me when I left the house. We’ll see how the glasses turn out….\n****Update: I waited 2weeks for my glasses and I was happy with them HOWEVER about 30 days after receiving my first pair, the frame cracked completely (no fault of my own) and Audrey (the manager) agreed. She tried to charge me 100$ to replace them. I was irate. She agreed to replace them for free one time only. Now I have to wait again. Keep in mind I’m supposed to be wearing these all day everyday. I’m not impressed with this store at all. Going somewhere else in the future.","updateTime":"2025-12-28T23:31:39.509021Z"},{"reviewer":"Christine White","starRating":"FIVE","comment":"Everything was great, and staff was friendly and knowledgeably!","updateTime":"2025-12-28T20:12:26.746755Z"},{"reviewer":"W.S.P.Y","starRating":"FIVE","updateTime":"2025-12-26T16:08:35.592877Z"},{"reviewer":"Samantha Godoy","starRating":"FIVE","updateTime":"2025-12-24T22:09:18.518168Z"},{"reviewer":"Ivan","starRating":"FIVE","updateTime":"2025-12-24T16:29:49.682195Z"},{"reviewer":"sol mom","starRating":"FIVE","updateTime":"2025-12-24T16:06:20.453619Z"},{"reviewer":"Chuck Carr","starRating":"FIVE","updateTime":"2025-12-24T16:05:44.672308Z"},{"reviewer":"Armando Landin-Ojeda","starRating":"FIVE","comment":"Good","updateTime":"2025-12-23T16:06:26.189154Z"},{"reviewer":"jennifer gomez","starRating":"FIVE","updateTime":"2025-12-22T22:56:10.483774Z"},{"reviewer":"Brenda Chan","starRating":"FOUR","comment":"Service is fast, was able to get my new eyeglasses in 30 mins. The staff are all nice and accommodating","updateTime":"2025-12-22T17:59:51.417754Z"},{"reviewer":"Melvin Johanson","starRating":"FIVE","comment":"I came into the office with a pair of glasses that had broken and found out that if I brought in a good frame with an old prescription that Pearl Vision had a Christmas Special that I could use to get new lenses from a current prescription put into that frame and I would have a good pair of glasses again.\n\nThanks Pearl Vision","updateTime":"2025-12-19T19:13:05.376692Z"},{"reviewer":"Disappointed Customer","starRating":"ONE","comment":"UPDATE: I called again a week later, and they STILL have not updated their business hours (despite MULTIPLE employees both in person and via phone being notified about this issue). Pearle Vision clearly doesn’t care about its customers having access to the proper information. The only way to know that the Windmill location is closed on Sunday and Monday is to either 1) call them OR 2) physically show up and look at the posted hours on their door. Ridiculous business practices. I will never again bring my health concerns to such an unprofessional organization in the future.\n\nORIGINAL REVIEW: I definitely will NOT be coming back to this Pearle Vision location. When making my appointment, I specifically visited the website of the WINDMILL location (8025 S Rainbow Blvd). It should be noted that I confirmed the “store info” through their website, in which it lists the location, phone number, and hours of the business. Their days/hours are listed as open every single day of the week. After securing my same day appointment, I only received notifications regarding patient forms and the TIME of my appointment ONLY. No address was provided in the confirmation text. This is very aggravating, considering that the listed business hours for THAT specific location are INCORRECT and do not match the hours of other locations.\n\nInterestingly, that specific location is closed on Sundays and Mondays (as confirmed by a representative over the phone), yet their office hours are listed as open every single day of the week. Not only did the WEBSITE provide incorrect information, but the individual that I spoke to on the phone proceeded to behave as if I was making the information up (resulting in me asking for communication with their manager to provide direct proof of information).\n\nAfter arriving at the correct location (which had to be confirmed by the representative on the phone instead of simply receiving an email or text confirming the address), the front desk staff were unable to find my insurance. As a dependent whose policy holder currently uses and RECOMMEND that I visit Pearle Vision, it was frustrating that neither of my parents’ insurance were found until ANOTHER employee had to check on a different computer. Even WITH my EyeMed card, there were still issues with finding my insurance that was ALREADY IN USE by the policy holder at a different Pearle Vision. Following this issue, I was presented with numerous pricing options that exceeded any prior costs from previous eye exam vists. I was informed that my contact lens fitting fee would be doubled simply due to my astigmatism (which has never previously occurred before despite my long history with astigmatism lenses). While this may be a regular practice, I am not going to continue to visit a provider that charges more for something that I cannot control when compared to my previous provider. They also repeatedly push for dilation or a $44 exam, both of which were not heavily promoted at previous offices (they take no for an answer the first time, unlike this location).\n\nMy actual experience during my exam was somewhat frustrating. The individual that was perfoming initial assessments felt the need to make comments like “Dang that’s a high prescription” and “Yea it must be hard to see with that.” As an individual who requires a high prescription and is already insecure about 1) the cost of vision care and 2) how high my prescription is, comments like these made me uncomfortable being within that environment. I do not appreciate comments being made about my prescription unless it is specifically related to my care (especially when the individual is not my specialist). At the end of my visit, I was asked and reminded multiple times to make my next appointment despite clarifying that I would make the appointment when I was ready. Businesses that are unable to take “no” for an answer are insanely annoying to deal with. For all of these combined reasons listed, I will not return to Pearle Vision at 7090 S Rainbow Blvd (or any Pearle Vision for that matter).","updateTime":"2025-12-17T22:02:45.244335Z"},{"reviewer":"Shannon Piccuilla","starRating":"FIVE","updateTime":"2025-12-17T17:33:34.546249Z"},{"reviewer":"Mark Cram","starRating":"FIVE","comment":"Domonique could not have been more accommodating and provided great assistance while choosing frames. My entire experience with Pearle Vision could not have been better or more intuitive! I am so glad I switched to Pearle Vision and suggest everyone else use them for your optic needs.","updateTime":"2025-12-17T16:37:26.022018Z"},{"reviewer":"Joseph Haymond","starRating":"FIVE","comment":"Very nice professional and courteous thank you guys rock","updateTime":"2025-12-17T00:59:13.136895Z"},{"reviewer":"Anthony Ferri","starRating":"FIVE","updateTime":"2025-12-13T20:51:12.626505Z"},{"reviewer":"Dolly Ferri","starRating":"FIVE","updateTime":"2025-12-13T16:14:17.355940Z"},{"reviewer":"Martha Molina","starRating":"FIVE","comment":"Everyone was very nice and attentive to my needs. No pressure which is a plus. Getting the eyeglasses was easy, he was very friendly and patience.","updateTime":"2025-12-10T16:09:37.885694Z"},{"reviewer":"Tony D. Swaggerty","starRating":"FIVE","comment":"Shout out to Cesar who took great care of me! Very pleasant experience shopping for my new Eyewear. 5 stars for Ceasar and PV!","updateTime":"2025-12-09T17:53:46.248745Z"},{"reviewer":"Jorge Fernandez","starRating":"FIVE","comment":"(Translated by Google) Excellent customer service. The doctors were very professional, and the young woman who assisted us was very attentive, caring, and eager to help.\nCongratulations and thank you very much.\n\n(Original)\nExcelente servicio al cliente , muy profesional las doctoras y la joven que nos atendió muy atenta , preocupada y con muchos deseos de ayudar .\nFELICIDADES y Muchas Gracias","updateTime":"2025-12-09T16:08:02.854769Z"},{"reviewer":"Vance Kamminga","starRating":"FIVE","updateTime":"2025-12-08T19:10:48.806169Z"},{"reviewer":"yolanda mayandia","starRating":"FIVE","updateTime":"2025-12-08T17:10:05.206916Z"},{"reviewer":"Mark Urquhart","starRating":"FIVE","comment":"Dominique was extremely helpful and flexible.","updateTime":"2025-12-08T16:08:34.880277Z"},{"reviewer":"Miki Yoguchi","starRating":"ONE","comment":"I preregistered which took me a long time since I have to take pictures of insurance and have to choose if I want to have the extra services. When I checked in, they asked me to send the pictures of insurance to the pearl vision’s email address and asked me if I want to do the extra services. What’s the point of preregistration? I will never preregister again!","updateTime":"2025-12-07T15:24:05.796707Z"},{"reviewer":"MORTY LV","starRating":"FIVE","comment":"Friendly staff! Quick and easy!","updateTime":"2025-12-04T16:06:00.817654Z"},{"reviewer":"Cynn Karlow","starRating":"FIVE","comment":"Chris has been very helpful. I had to return the first pair of glasses and he was very understanding regarding my situation.","updateTime":"2025-12-03T21:45:43.838178Z"},{"reviewer":"Rahel Desta","starRating":"FIVE","comment":"It’s very excellent experience but it’s like and seems like to much nagging for extra pushing payment from the basic services added up or I can say it’s really pushed by workers there to charge you more ! Thanks again","updateTime":"2025-12-02T20:23:08.292121Z"}]
