[{"reviewer":"Paulette McCoy","starRating":"FIVE","comment":"It was a fast and great experience.","updateTime":"2026-03-14T22:20:37.564445Z"},{"reviewer":"Kristina Cordova","starRating":"FIVE","comment":"This is my fav location. Judy chen Is the best. The people are so kind. Such a nice big location too.","updateTime":"2026-03-13T00:15:53.895531Z"},{"reviewer":"Melani Salvatera","starRating":"FIVE","comment":"Doctor and staff are very thorough, helpful, and friendly. I highly recommend this place.","updateTime":"2026-03-08T16:46:35.415348Z"},{"reviewer":"Terri Brunson Di Camillo","starRating":"FIVE","comment":"First visit...eye exam and picking out frames and lenses...great selection of frames so far so good!","updateTime":"2026-02-27T18:06:40.244754Z"},{"reviewer":"Paul Fulford","starRating":"FIVE","comment":"I was in from out of town and needed some new nose pads for my glasses. This is a standard task for them obviously. What’s not standard is how wonderful the staff is here. Chris and Audrey were an absolute joy do deal with. Happy customer here!","updateTime":"2026-02-25T22:37:09.770700Z"},{"reviewer":"Lisa Bigley","starRating":"ONE","comment":"Truly disappointed in this visit. I was forced to take 2 eye tests that I didn't want. And was not able to complete the tests - but yet I had to pay for them.\n\nThen on to the glasses...I was told I got the \"best\" price but when I checked with EyeMed found out that wasn't true. I asked if that was the best - told yes - so I walked out for almost $500 for lenses and frames with my copay.\n\nI got to thinking about it and called EyeMed. After talking with the rep from EyeMed she decided to call and ask why the copay was so high. She got a completely different number than I did. Also found out I was quote Tier 4 lenses with ALL the options. And I was never provided a breakdown on her \"great\" pricing.\n\nThis is completely unacceptable and even the EyeMed asked if I wanted them to file a complaint. And no, those eye tests for $59 extra are not required by my insurance\n\nI feel like I was taken on a ride here. Besides being forced to take optional tests, the frames being overpriced, being lied to about the lenses and options, and then hearing that they told insurance another price? This is not the way to do business.\n\nI and my family will never be back and I will make sure everyone I know hears this story.","updateTime":"2026-02-23T02:31:43.209575Z"},{"reviewer":"Megan Frantum","starRating":"FIVE","comment":"First time at this location and was very pleased. The woman at the front desk was so warm and helpful greeting me. The rest of the staff and Dr. were also so helpful and efficient, made the experience smooth. I think their customer service was top notch and I would continue to go to this location.","updateTime":"2026-02-14T13:29:51.853599Z"},{"reviewer":"Sarah D'Ambrosia","starRating":"FIVE","comment":"This was my first time visiting Pearl Vision, and I was really impressed! It was extremley affordable compared to my previous eye doctor. They had a lot of availability to schedule me in as well. The doctorI saw was great, I think her name as Dr. Lai! She got me a new prescription for my glasses and contacts and ensured my eyes were healthy! She was very kind as well.\n\nThe man the helped me pick out my new glasses and ordered contacts was very kind too. He reviewed my insurance and found me some of the best deals. He was not a pushy upseller like some eye doctor offices. I felt ver comfortable there, and will defintely be returning in the future!\n\nEven the front desk staff was welcoming and helpful! Thank you all!","updateTime":"2026-02-04T16:12:03.268957Z"},{"reviewer":"Ron Barrett","starRating":"FIVE","comment":"Had a great experience. The guy who helped me was fantastic!","updateTime":"2026-02-02T17:24:25.277460Z"},{"reviewer":"Thalia Roper","starRating":"ONE","comment":"If I could give them a 0 review I would. My mom went there to get prescription glasses and after she picked them up she realized her prescription wasn’t right. She went back and told them the situation and first, was greeted with the worst manners by a gentleman, he had zero intentions to help her and told her to come back in a week because he couldn’t help her. My mom asked him if there was someone else that could help her and he didn’t even look at her and just pointed to another lady that was there. My mom goes to talk to the lady and the lady said, I did hear you talking to him, you need to come back next week. She also had the worst disposition, zero customer service and rude to my mom told her she couldn’t help her, this lady was the manager of the store, I don’t understand why she couldn’t help my mom her being the manager. I’m no one to bash businesses, but this experience was really bad. We are waiting for the glasses to get fixed as we already paid for them, but we will never come back.","updateTime":"2026-02-02T03:49:37.572389Z"},{"reviewer":"Rommel Guillem","starRating":"FIVE","updateTime":"2026-01-31T21:49:53.946344Z"},{"reviewer":"Tim D'arcy","starRating":"FIVE","updateTime":"2026-01-29T00:31:00.704953Z"},{"reviewer":"Marc Yu Asensi","starRating":"FIVE","comment":"I've been here Two years in a row now. I love it! Glen is always super helpful and EXTREMELY personable!","updateTime":"2026-01-26T03:23:55.829874Z"},{"reviewer":"Ari Zelaya","starRating":"ONE","comment":"Horrible customer service. My daughter had an appointment at 10:20 for an eye exam at the windmill location. An hour and a half waiting and they still didnt see her while taking other patients. Lady from the front desk was overheard saying to another coworker that they hated that she's only getting an exam and not glasses and it was a waste of time for them. Commission or not, patient care and customer service is a must in any organization. Very upsetting...","updateTime":"2026-01-23T20:16:56.238851Z"},{"reviewer":"Kelly Right","starRating":"ONE","comment":"Very unprofessional Office, I ordered glasses for my son three weeks ago in person. I called today to check on the status the agent who placed the order for me never placed the order will . I have been taking my kids here for the last 5 years well will not be returning. My 5 years old has been walking around blind for 3 weeks over his incompetence .","updateTime":"2026-01-22T04:38:17.615398Z"},{"reviewer":"Rick Russo","starRating":"FIVE","comment":"Everyone was very helpful and explained things. Dr. Lovan made sure I knew everything and answered all my questions. Excellent group of people working there.","updateTime":"2026-01-20T16:55:13.792373Z"},{"reviewer":"Erl K","starRating":"FIVE","comment":"I had a great experience at Pearle Vision Windmill! Nikko was welcoming, professional, and very patient from the moment I walked in. The eye exam was thorough, and everything was explained clearly, which made me feel comfortable and well cared for.\n\nI highly recommend Pearle Vision Windmill to anyone looking for quality eye care and friendly, knowledgeable staff. I will definitely be returning!","updateTime":"2026-01-10T23:54:50.302595Z"},{"reviewer":"Lynn Meafou","starRating":"FIVE","comment":"My review is that when I did my eye exam they made it very clear for what to do and so my eyes get better. Also, they helped me figure out what glasses I need and finally I asked good questions and they gave an amazing explanation. :) thanks for every thing!! I had great time!!!😁","updateTime":"2026-01-10T01:51:52.556838Z"},{"reviewer":"Jason Clark","starRating":"FIVE","comment":"Staff was friendly and very knowledgeable. Easiest appointment I've ever had. I would definitely recommend this location.","updateTime":"2026-01-08T17:22:28.856190Z"},{"reviewer":"Angela Marquez","starRating":"FIVE","comment":"Friendly staff, made the whole process easy and smooth","updateTime":"2026-01-08T07:58:07.296921Z"},{"reviewer":"Adam T.","starRating":"TWO","comment":"Over booked and under staffed. I had to wait over an hour to see Dr. with appointment scheduled. Not recommended.","updateTime":"2026-01-03T20:03:35.116293Z"},{"reviewer":"Adelyn Lemmon","starRating":"FIVE","comment":"Gave 5 stars for my First visit but wanted to write something after I received my glasses. The entire experience was positive! Dr was great and the optician was amazing! Glen was patient and extremely helpful. My sister and I had many questions and he was knowledgeable and answered all of them. The finished products were done earlier than promised and we were very pleased. All in all, a great experience and the best part, we can see again! Thanks Glen and thank you Pearl Vision!","updateTime":"2025-12-31T14:35:39.622496Z"},{"reviewer":"Janell Favaloro","starRating":"THREE","comment":"waited for 40 minutes after my appointment time !","updateTime":"2025-12-28T18:31:34.647684Z"},{"reviewer":"Fred Favaloro","starRating":"THREE","updateTime":"2025-12-28T16:19:31.529360Z"},{"reviewer":"Disappointed Customer","starRating":"ONE","comment":"This business can’t even be bothered to update their available hours. They aren’t open on Sunday or Monday (despite me making a literal appointment on THIS SPECIFIC LOCATION’s website for a Monday). Don’t waste your time, find a better optometrist. Leaving a part of my review from the other location here to hopefully incentivize a member of the staff to actually do their job and update their hours.\n\nFrom previous review: I called again a week later, and they STILL have not updated their business hours (despite MULTIPLE employees both in person and via phone being notified about this issue). Pearle Vision clearly doesn’t care about its customers having access to the proper information. The only way to know that the Windmill location is closed on Sunday and Monday is to either 1) call them OR 2) physically show up and look at the posted hours on their door. Ridiculous business practices. I will never again bring my health concerns to such an unprofessional organization in the future.","updateTime":"2025-12-17T22:11:03.004322Z"},{"reviewer":"Christian Cutrell","starRating":"FIVE","comment":"Had a emergency glasses repair. Got me in an out quickly and appreciate it greatly!","updateTime":"2025-12-17T18:31:31.826169Z"},{"reviewer":"M MurilloNV","starRating":"THREE","updateTime":"2025-12-17T16:57:02.878837Z"},{"reviewer":"Gary Lucero","starRating":"FIVE","comment":"The staff was professional and friendly. No hassle whatsoever.","updateTime":"2025-12-06T23:48:34.064431Z"},{"reviewer":"ryan pettengill","starRating":"FIVE","comment":"Had a great experience with this location- ironically , I thought I was going to the other location slightly further north. I was seen on time , and offered some great options for glasses.","updateTime":"2025-12-06T17:05:38.306869Z"},{"reviewer":"terry rawlinson","starRating":"FIVE","comment":"Definitely a good experience. Was greeted at the door and given my papto fill out. The usheted into an exam room,eyes checked while the explaied what they were doing step by step. Dr spoke to me like we were friends! Was asked lots of questions about what I'd like style wise, given lots of choices. Then when I decided on a couple pairs, they fitted them to my face and they'll be ready in a few days. Can't wait to get them an be able to see properly!","updateTime":"2025-12-05T16:11:20.192462Z"},{"reviewer":"Cherie M","starRating":"FOUR","comment":"Everybody I had contact with was good except checking out.\nFirst time to this location but it’s ok it was a vision test only.","updateTime":"2025-11-29T18:13:21.052721Z"},{"reviewer":"Jillmar Roa","starRating":"FIVE","comment":"Amazing service and products.","updateTime":"2025-11-19T23:33:49.203864Z"},{"reviewer":"keaton levy","starRating":"FIVE","comment":"Great customer service, great team, they get things done within a timely manner.\n\nVery helpful crew","updateTime":"2025-11-19T01:53:18.646569Z"},{"reviewer":"Michelle Schepens","starRating":"FIVE","comment":"From check in to the exams to glass wear, the entire staff is amazing!!! So knowledgeable and friendly!!","updateTime":"2025-11-16T03:55:08.180048Z"},{"reviewer":"Allreddy T","starRating":"FIVE","updateTime":"2025-11-08T16:21:25.576141Z"},{"reviewer":"Lewis Williams","starRating":"ONE","comment":"Luckily the lady with colored hair finally helped me, tried to say my broken frame was not from there, then tried to say that it wasn't a screw then that was messed up, then, said, oh, the frame is cracked. We did find it, it was designer. But you know, no longer carry, it just made me feel like I was trying to cheat them. Somehow, and I'm on the road, I had to use a little garbage bag tie. And they were like, well, we don't see a warranty or insurance or blah, blah, blah, blah blah. And I had asked them before, and they said, because it was such a good expensive frame. You know, I could get it if I want, but it was wire, and I last, and I remembered it all. It was such a hassle for them. Just to get me a frame so they gave me a frame that was not even 1. The cost of what I paid them. I will never go back to pearl vision again. If I would rather pay a $1000 somewhere else than ever walk in there. My wife has had multiple problems because they couldn't get the Prescription, right?She had to go back four times I think, in like six weeks.Then, they at the other one.Then, they had ordered the wrong frames.Pearl vision is trash","updateTime":"2025-11-07T16:09:52.656717Z"},{"reviewer":"Dennis Diamond","starRating":"FIVE","updateTime":"2025-11-05T16:24:12.787513Z"},{"reviewer":"Funniest Tik Tok videos","starRating":"FIVE","comment":"They are always so attractive","updateTime":"2025-11-05T16:10:45.553259Z"},{"reviewer":"Tiffany Anderson","starRating":"ONE","comment":"Update your website. States you're open Sun-Sat but you're not open on Sunday's or Mondays. Very misleading!","updateTime":"2025-11-02T22:05:22.203283Z"},{"reviewer":"Marichu Pribhdas","starRating":"FIVE","updateTime":"2025-11-01T23:30:26.897449Z"},{"reviewer":"Jennifer Prodoehl","starRating":"FIVE","comment":"The entire staff are very professional, caring, knowledgeable, friendly and supportive. Had a GREAT experience!","updateTime":"2025-10-30T15:13:24.965071Z"},{"reviewer":"Da'Tonya Wade","starRating":"FIVE","comment":"All of the staffs are amazing. They even helped me picked out my glasses.","updateTime":"2025-10-23T17:23:11.082163Z"},{"reviewer":"Georgina Junior","starRating":"FIVE","updateTime":"2025-10-21T22:21:49.521212Z"},{"reviewer":"kennedi sabri","starRating":"FIVE","comment":"Review for Glen at Pearl Vision (8025 South Rainbow Blvd.)\n\nI want to take a moment to express my sincere appreciation for Glen at Pearl Vision on South Rainbow Blvd. Yesterday, my eyeglass frames broke just an hour before I had to clock in for work. When I initially called Pearl Vision, I was told that I would either have to wait 3–4 months for new frames to possibly arrive or pay out of pocket for new ones, provided my lenses fit.\n\nThankfully, my mom brought my broken glasses into the store, and that’s when Glen truly went above and beyond. He kindly and efficiently repaired my frames, and to my surprise and gratitude, Glen also informed us that Pearl Vision offers a one-time frame repair at no cost, which he honored without hesitation.\n\nUnfortunately, I witnessed a disappointing moment\nwhen Glen’s manager seemed to reprimand him for extending this courtesy even though he was simply following company policy and providing excellent customer service. As a loyal customer, I felt it was important to share how much I appreciated Glen’s professionalism, kindness, and genuine care.\n\nGlen, thank you for being an example of compassion, effort, and integrity within Pearl Vision’s team. You turned what could have been a stressful situation into a positive experience, and I hope your management recognizes the true value you bring to their store","updateTime":"2025-10-18T02:16:55.550146Z"},{"reviewer":"Romaine M Delmundo","starRating":"FIVE","comment":"I love this entity everyone is respectful and friendly especially Rhonda she’s knowledgeable and thoughtful. You won’t regret coming to this location.","updateTime":"2025-10-17T18:41:36.068020Z"},{"reviewer":"Phouphadai Hatsady","starRating":"FIVE","comment":"Friendly staff & have a allot of options of brand name glass recommended you check out there options","updateTime":"2025-10-16T15:42:03.086009Z"},{"reviewer":"Michelle Torres","starRating":"FIVE","comment":"Second time here. I had a great experience at this office. All the staff is always friendly and professional, making me feel comfortable throughout the entire visit. The eye exam was thorough, and the doctor took the time to explain everything clearly. I appreciated the wide selection of frames available, and I found the perfect pair. Highly recommend this office for anyone in need of eye care! I’ll be back for my next annual visit.","updateTime":"2025-10-01T23:01:33.496912Z"},{"reviewer":"James Boldrey","starRating":"FIVE","updateTime":"2025-09-30T22:23:19.899774Z"},{"reviewer":"Isaiah Kawahara","starRating":"FIVE","comment":"Glen and nikko very helpful welcoming and knowledgeable definitely comming back for more services","updateTime":"2025-09-24T21:37:42.013767Z"},{"reviewer":"Sharore Yi","starRating":"FIVE","updateTime":"2025-09-24T15:32:03.491488Z"}]