[{"reviewer":"gluttony 305","starRating":"FIVE","comment":"Fantastic service, very friendly and organized. Truly can't ask for better costumer service and Professionalism. Definitely staying with this company.","updateTime":"2026-03-02T22:52:30.697919Z"},{"reviewer":"Jonathon Miller","starRating":"ONE","comment":"I waited almost an hour to see the doctor after arriving on time, then almost another to see the optician to an a question before giving up and leaving. If you can’t handle the foot traffic and appointment, don’t keep bringing people in more people than there are doctors. I won’t be going back.","updateTime":"2026-02-28T19:32:56.933257Z"},{"reviewer":"Gigi Q.","starRating":"FIVE","comment":"The doctor was friendly, fast and got right to it. The thing that made me go out of my way to write this lengthy review is because of one specific person. I believe her name was Ashley, she helped my kids choose their glasses was absolutely amazing! She was so patient, kind, and encouraging while letting my kids try on different frames. She made the process fun instead of overwhelming and really took the time to help us find the perfect fit and style. We truly appreciated her help, I've worked in the hotel industry for ten plus years and I know how important it is to any business to have a good first impression. From start to finish, she was perfect. She is definitely an asset to that location, I unfortunately didn't have the best experience at the sunset location in henderson so super grateful that Ashley was able to change my opinion on this place. I will definitely be coming back here for many years!!","updateTime":"2026-02-25T20:45:19.903069Z"},{"reviewer":"Melissa Perea","starRating":"FIVE","comment":"Amazing staff! Tara was amazing. Great personality and willing to help! Definitely going back again just for her!","updateTime":"2026-02-22T04:39:58.262122Z"},{"reviewer":"Dessie Love","starRating":"FIVE","comment":"2/11/2026 I came in I must say they are patient and kind friendly staff also very thoughtful Doctor I have a disability and they were very kind to me and helped me in every way that they could. Thank you.","updateTime":"2026-02-12T16:47:43.351137Z"},{"reviewer":"Jessika Weaver","starRating":"ONE","comment":"Wow, like, BAD LEVELS of service here. At first I was happy coming in on the 24th. It had been a while and I wanted to make sure my prescription was still accurate. 1. They want to charge you an additional $66 for an eye exam insurance won't cover, you'll fill that out in your paperwork. They will nickle and dime you at every single turn. 2. My prescription isn't accurate. They removed all 4 prisms at once. Wanted to charge an extra $44 for anti-glare which they recommended. I failed my eye pressure exam. They said \"come back in 4 weeks\". 3. I scheduled an appointment 1 week after getting my glasses bc I've had splitting headaches daily with them. They say come in. Everything should be fine. Why do I come in and proceed to wait AN HOUR PAST MY APPOINTMENT TIME?! Then when I complain I'm told they're understaffed. Which is why 3 people went to lunch during my one hour wait. I ended up walking out bc that's a stupid amount of time to wait in a bright office with a splitting g headache for them to fix their mistake. When I called back. They wanted to reschedule me later this month. Absolutely insane treatment of people.","updateTime":"2026-02-05T22:03:32.674405Z"},{"reviewer":"Julissa Alvarez","starRating":"FIVE","comment":"Will be returning. First Doctor and staff that didn’t make me feel like crap for not being able to see. Loved the environment and truly enjoyed the customer service. The lady that helped me pick my frames and set me up was AMAZING. Give my girl Tara a raise. She went out of her way to help me find something I felt good in. <3","updateTime":"2026-01-30T21:20:00.136457Z"},{"reviewer":"Michael Wood","starRating":"FIVE","comment":"Very professional and friendly","updateTime":"2026-01-22T16:30:50.486707Z"},{"reviewer":"Aaram Rustigan","starRating":"THREE","updateTime":"2026-01-21T17:09:09.260326Z"},{"reviewer":"Divinity Calloway","starRating":"FIVE","comment":"I was first of all just happy with the fact that this office is on this side of town. Most eye exam are a 20-30 min drive anywhere. Ita a very nice, efficient office. Staff got both my kiddos in and out with new glasses ordered within an hr. Definitely recommended!\nThey also let me know if for any reason I was near Summerlin or Henderson, I can drop in any location. Thats absolutely convenient.","updateTime":"2026-01-17T02:06:49.071955Z"},{"reviewer":"Idania Apostol","starRating":"FIVE","comment":"I came here for the first time to get my eyes checked out. I have never worn glasses & can’t remember the last time\nI had an eye exam but making an appointment was painless. I came & had all the testing done & then saw the Doctor & found my suspicions were true… I need glasses! I paid extra to have some additional scans done & they referred me to an Ophthalmologist for an issue with my optic nerve. Tara is super sweet & picked me out a cute pair. The glasses finally came\nin a week later & I picked them. Over all great experience.","updateTime":"2026-01-17T01:30:52.035796Z"},{"reviewer":"Selena Martinez","starRating":"FIVE","comment":"Tara is so amazing and has so much patience for me. I come in and she always has a smile. I come to this location for her and Ofcourse the Doctor.","updateTime":"2026-01-07T18:15:21.192923Z"},{"reviewer":"Mike Sollami","starRating":"FIVE","comment":"They professional and their expedited appointment professionally. I also very friendly to staff","updateTime":"2026-01-05T19:28:59.818473Z"},{"reviewer":"Lonnie","starRating":"FIVE","comment":"Came on NYE 2025, had ripped contact stuck in my eye and needed contact exam. They took me same day. All the ladies up front were an absolute joy. Very kind and accommodating. Dr. Duran was my savior that day, he put some dye in my eye and thank goodness removed a half ripped contact lodged in my eye I was unable to remove myself. He did a thorough job with exam and took his time with me even though he was the sole Dr. with a room full of patients. Very reasonable pricing. Loved the VIP deal. Great visit all the way around.","updateTime":"2026-01-04T18:49:47.919829Z"},{"reviewer":"Ana Romero","starRating":"FIVE","updateTime":"2025-12-15T09:41:21.960837Z"},{"reviewer":"Not Having It","starRating":"ONE","comment":"Have been waiting for one pair of glasses for almost a month. Called 2 weeks ago to check on them and was told my lenses arrived scratched. Never notified me. Was told they already ordered again. Still haven't heard from them. Won't be back again.\n\nUPDATE: I tried to give them a 2nd chance but nope. They are still rude and don't listen to the patient. I've asked for 2 weeks in a row for apps to be close together. Last week they wouldn't see my 18 year old without ID. Today they gave me appt times I specifically asked not to have. So now I'm searching for a new option. WE WILL NPT BE GOING TO ANY PEARLE VISION EVER AGAIN. THEY HAVE THE RUDEST STAFF EVER","updateTime":"2025-12-14T19:56:32.130524Z"},{"reviewer":"Juliana Gallioli","starRating":"FIVE","comment":"​I had a very positive overall experience with this Pearl Vision location, despite a significant issue with the frames I initially chose.\n​\n​My prescription is wonderful—the lenses are perfect. ​The staff is friendly, though I noticed they are still learning the finer points of customer service.\n\n​The manager at this location is outstanding and truly goes above and beyond (bending over backward!) to ensure customer satisfaction.\n\n​I experienced repeated trouble with the frames I selected. It turned out the lenses were too big initially, causing the frame to break on two separate occasions. ​They replaced the frame twice. ​On the third replacement, they proactively cut entirely new lenses to a smaller size to prevent the frame from breaking again.\n\n​Unfortunately, a few weeks after that, the arm of the frame fell off. However, despite this negative and frustrating saga with the faulty frame, my overall experience was great due to the quality of the prescription and the exceptional dedication of the manager and staff to ultimately resolve the situation. I highly recommend this location for their commitment to making things right.","updateTime":"2025-12-12T22:44:32.584772Z"},{"reviewer":"TERESA CRUNK","starRating":"TWO","comment":"The wait time is insane! Never experienced a two hour eye exam before. Insane!","updateTime":"2025-12-01T23:18:22.839878Z"},{"reviewer":"D Gove","starRating":"FOUR","comment":"My friend went to this Pearl Vision and was treated good, he got into a same day appointment and said they did everything to check his eyes, it's a little hard to find but once you get directions it was easier, my friend said the people working were helpful and courteous.","updateTime":"2025-12-01T07:38:14.770088Z"},{"reviewer":"Nicholas Nikbin","starRating":"ONE","comment":"I had a terrible experience at this Pearle Vision and would not recommend them to anyone. After waiting two weeks just to get a call back from the office manager, I was finally told that the technician would be “reprimanded” for not clearly explaining their policies — which only confirmed that the issue was caused by their own staff.\n\nI originally went in for a soft contact lens fitting, and they gave me trial soft lenses to take home for 30 days with no problem. But when it came to the RGP hard lenses, no one explained anything. I was never told I couldn’t take the trial lenses home and definitely never told I’d be charged $300 if I wanted to. They just charged me without proper explanation or consent.\n\nWhen I asked for a refund, they told me they “don’t do refunds for services,” even though they never actually provided a second service. The doctor didn’t perform a separate fitting for the hard lenses — he literally just reused my soft lens prescription, rewrote it, and changed the name. That’s it. No evaluation, no fitting, nothing.\n\nOverall, it felt deceptive and unprofessional. I walked away with a charge for a service that wasn’t explained and wasn’t even performed. Save yourself the headache and go somewhere else.","updateTime":"2025-11-28T19:09:18.881595Z"},{"reviewer":"Chef Blaze","starRating":"FIVE","comment":"Brandon at this location was helpful and fixed my glass under 5min","updateTime":"2025-11-22T21:53:55.228714Z"},{"reviewer":"SILVIA BERGER","starRating":"FIVE","comment":"Wonderful service and people and kind and funny. They had a lot patience with an old woman. Everything was explained clearly and I had a wonderful time. I appreciate Dr. Duran, Chris and Tara for making my experience memorable.","updateTime":"2025-11-07T00:27:10.670326Z"},{"reviewer":"Frances Ann Suzette Anaya","starRating":"FIVE","comment":"Dr. Duran is the best, actually everyone at this location are super nice and helpful.","updateTime":"2025-10-30T06:36:37.206621Z"},{"reviewer":"Olive Knaus","starRating":"ONE","comment":"⭐☆☆☆☆ Damaged Frames at Purchase – No Responsibility Taken\nI purchased new glasses from this Pearle Vision location about four months ago. During the initial fitting, the employee tightened the frames far too much, and I later noticed a small crack along the rim. When I called to discuss it, I was told the glasses were “out of warranty,” with no acknowledgment that the damage likely occurred from improper handling by their staff at the time of sale.\n\nI expected better from a national brand, but the lack of accountability and customer service was extremely disappointing. I won’t be coming back and recommend avoiding this location if you want your eyewear treated with care.","updateTime":"2025-10-21T18:13:51.993428Z"},{"reviewer":"Irene Mejia","starRating":"FIVE","comment":"Great staff!!!","updateTime":"2025-10-20T16:07:31.676126Z"},{"reviewer":"Gizzelle Arreola","starRating":"FIVE","comment":"Tara is always an amazing help she is the best:) shes always very helpful when me and my family come.","updateTime":"2025-10-10T20:59:07.953721Z"},{"reviewer":"Joe Marshall","starRating":"ONE","comment":"Was told over the phone my contact appointment would be $40. Then, as I show up, it magically goes up to $180 because I have a slight astigmatism. Immediately walked out and called Lens Crafters who checked my insurance and confirmed the same appointment type for me would be $10 copay + $55 for contact fitting including the astigmatism. They also scoffed at this ridiculously high quote and said it sounds way fishy. Either they didn't read my insurance benefits correctly or they are pulling numbers out their hind ends and justifying it by saying they are fees for various procedures and exams that you need. Feels like highway robbery..... Thank you for misleading me and wasting my time and gas today.\n\n*In response to yours, no I will not be calling you to discuss the matter. It's not rocket science to figure out the issue here. Lens Crafters got me in immediately after speaking with them yesterday in your parking lot and I walked out of there paying $65 for the appointment AND a 6 month supply of contacts. You are blatantly nickel and diming people, I would expect this kind of preditory behavior from a resort on the strip, not an optometry office. Start seeing people as humans needing help and not dollar signs...","updateTime":"2025-10-02T18:58:41.088586Z"},{"reviewer":"warren wilson","starRating":"FIVE","comment":"Lost a screw out my Glasses .. Terra fixed and cleaned them very fast excellent customer service thank u Terra","updateTime":"2025-10-01T17:48:18.631874Z"},{"reviewer":"LightNinja Gaming","starRating":"TWO","comment":"Great Place, great staff, but apparently they do lazy, they just made me sit in a 30 minute call queue to not answer they’re phone.","updateTime":"2025-09-17T00:28:55.726327Z"},{"reviewer":"Angel Ortiz","starRating":"FIVE","updateTime":"2025-09-15T19:02:58.972748Z"},{"reviewer":"Joelle Barrientos","starRating":"FIVE","comment":"I had forgotten my wallet but they were patient with me and we were able to find other ways of confirming my identity. They weren’t pushy with any extra exams. Everyone I interacted with was very nice and gentle. The overall appointment was quick.\n\nThe fun part is always picking out the new frames and Tara was really nice and funny. She’s get straight to the point but it didn’t feel rushed. She helped me pick out nice frames and was super clear about the extra charge for insurance or added things to the lenses. Overall great experience.","updateTime":"2025-08-29T02:16:57.216609Z"},{"reviewer":"Tiffany J","starRating":"FIVE","comment":"The entire staff from start to finish was amazing! Everyone was so patient, welcoming, caring and happy to be around. From Brianna (I hope I spelled your name correctly), to Giselle, Brandon, Christopher, Kate, Elizabeth (I hope I got everyone!) everyone was a 10/10!! I cannot rave enough.\n\nMake this location your one and only visit. You will not regret it.","updateTime":"2025-08-28T02:53:09.077395Z"},{"reviewer":"Ramses pumpkinpieguy","starRating":"FIVE","comment":"Always a pleasure to be with the whole heartedness of customer service they always have.","updateTime":"2025-08-12T18:23:40.363010Z"},{"reviewer":"Liberdy McAllister","starRating":"FIVE","comment":"They are amazing. The front office staff to the doctor him self. My son ( 13 ) and I had eye appointments. And this was my son's first exam ever. ( Doctor did a back to school physical and said he needs glasses to see far) The amazing guy that did his exam in the beginning was awesome. And the 2 ladies up front and then Dr. Duran talked to him like a friend, it was amazing. Made both of us feel better about starting glasses. And even Tara who helped us pick out frames. I appreciate you guys. Thank you for a positive experience! - Liberdy and Daniell McAllister -","updateTime":"2025-08-09T04:50:17.260350Z"},{"reviewer":"Aubree Dreyer","starRating":"FIVE","comment":"Love going to this location! Everyone is so nice and helpful. Tera helps me out everytime I get my check up and she's always amazing.","updateTime":"2025-08-08T21:18:19.305284Z"},{"reviewer":"Barbara Relova","starRating":"FIVE","comment":"I had a great experience at this new location. The technician who took care of my son and I, Deyani was great and very patient with my kid during the tests. Dr. Duran was very nice and addressed all my concerns. Definitely recommend coming here for your eye care.","updateTime":"2025-08-08T01:28:54.274514Z"},{"reviewer":"Julie Masillo","starRating":"ONE","comment":"Horrible experience they told me my lenses would be ready in 2 days now they postponed it to 2 weeks stay far far away from this company LensCrafters actually knows what’s their doing","updateTime":"2025-08-02T21:10:27.865271Z"},{"reviewer":"Yessi Nares","starRating":"FIVE","comment":"I love this place ! They never fail me or my fiance !! I want to appreciate Brandon he is an amazing worker helped me with getting my fiances glasses","updateTime":"2025-07-25T23:25:10.936258Z"},{"reviewer":"Kari Ali","starRating":"FIVE","comment":"What an exceptional experience.\nMy first time at this location.\nDropped in on Monday to inquire about an exam.\nChris at the front desk was extremely helpful, thorough, polite and professional. Made an appointment for Tuesday.\nArrived on Tuesday.Chris an another employee greeted me by name outside the front door they were cleaning.\nWow!!! The Dr was extremely patient with me through all my questions and multiple contacts to get them perfect. A rarity these days. And then next was Tara....what a pleasure...I have never had prescription glasses before so I was lost....so many to choose from... and she found the perfect fit for my face and personality...she truly has a gift.\nThe patience from her again answering all my questions, explaining all the costs, what choices I had etc. Awesome experience from start to finish.\n10 stars if I could!!!!","updateTime":"2025-07-22T23:41:37.197766Z"},{"reviewer":"Corrina Brodersen","starRating":"FIVE","comment":"Today was my first time at this location. The staff was efficient and communicated clearly all the steps that needed to be taken. Staff also offered me a bottle of water, explained all the paperwork, and were overall kind and helpful. Dr. Duran was wonderful. He was extremely thorough and made sure I was fully satisfied with my new prescription before I left. He took his time to explain everything to me, and even gave me a little science lesson to help explain what is going on with my eyes. I appreciated his kind demeanor and felt that I received excellent care. Would definitely recommend Dr. Duran and staff!","updateTime":"2025-06-28T02:10:29.368279Z"},{"reviewer":"Kate Abrera-Lopez","starRating":"FOUR","comment":"TARA IS ABSOLUTELY AMAZING!!!\nShe knows absolutely what she's doing! Know how to communicate with their pt/cx.\nIf it's not because of her I won't come back in this location anymore! But, I will still go back because of TARA! The customer service is beyond outstanding , excellent.\n\nWe came back on this location because of TARA, but comeback to a disappointing appt and if it's not because of Tara I swear not to comeback here.\n\nI don't know if the staff is new, no idea BUT TO REPEATEDLY INSIST TO CANCEL MY APPT TO CALL INSURANCE WHICH DOESN'T MAKE ANY SENSE AS 5 OUT OF 6 of MY FAMILY MEMBERS JUST FINISHED WITH OUR APPT LAST 2 WEEKS EXCEPT 1 CHILD WITH THE SAME INSURANCE. SHE IGNORED WHEN I ASK FOR A SUPERVISOR OR SOMEONE WHO CAN HELP.\n\nWe go to Pearl Vision for the last 2-3 yrs or more w/ the same insurance just diff location. Just happened to be change this time as we needed a replacement eyeglass for my toddler which they have availability on the days I'm able to go. Since we need to bring the other kids we decided to make an appt for the rest of our kids except for one which is not due the ff month as per insurance, we did see the doctor with my other 2 kids on this location except for 1 which we did after 3 weeks.\n\nWent to the appt and the lady said that they can't see her as they can't find her in the system and her insurance was been cut off since 2023 or you're going to pay out of pocket w/ this price and so on. I explained to her that is impossible as we just did ours including mine, my husband, 1 kid (on diff location) and 2 other kids on their location w/ the SAME INSURANCE for the last 3 yrs and its impossible that only her that is not on the system. I even ask to run the name again w/ her other last name or including the other last name together because we have the same situation couple yrs ago when we do a follow up from our usual location. After all explaining she still doesn't understand the fact that the insurance doesn't have to do w/ the situation. All she does is REPEATEDLY, PRESSURING ME TO CANCEL MY APPT, CALL INSURANCE AND MAKE ANOTHER APPT WHICH DOES NOT MAKE ANY SENSE and ignored what I asked her. show me a paper stated the 2023 coverage and I explained again. At that point I am already agitated but I don't want to be rude as she keeps INSISTING TO CANCEL MY APPT AGAIN AND AGAIN AND AGAIN to the point that my plan was just going outside the door and call CS or the other location for help but not to cancel, but as soon as I get up trying to think and figuring who to call first SHE INSIST AGAIN TO CANCEL MY APPT AND I WAS SO AGITATED ALREADY THAT I ANSWERED CANCEL IT. Went to my car and call Pearl Vision CS. Explained what happened and what is going on, in less than 10 mins she was able to pull out my daughters file and told me that she put us on 2:10pm schedule, when she find out I was still outside the office. Even CS understand my frustration and stated that is impossible as she is minor and this is under a family file and knowing she's been w/ pearl vision just diff location and as they should be able to see it. Give me instruction that if they still not able to see it, ask for MNGR when I told her that I asked for a supervisor to help they just ignored what I ask, KEEP INSISTING TO CANCEL APPT, CALL INSURANCE AND MAKE ANOTHER APPT prior calling her was getting frustrated as well. We went back inside before I hang up and explained again that I just hang up w/ CS of PV and she was able to pull out her file, put us on 2pm sched and stated she put a note on the file. she run again and there it is to find out they were running it wrong. They want us to be on a walk in basis but told them no CS put us on 2:10PM schedule even after I explained it again.\nTHIS SHOULDN'T HAPPEN IF SHE LISTENED WHEN I ASKED FOR A SUPERVISOR/MNGR WHO KNOWS THE SYSTEM BETTER BUT JUST IGNORE WHAT I SAID AND KEEP PUSHING ME TO CANCEL THE APPT REPEATEDLY. TARA shows to the rescue when they couldn't find the paperwork I did online. Stated it's ok I got you we found the paperworks and after Tara show up everything went smooth.","updateTime":"2025-06-22T19:53:04.968114Z"},{"reviewer":"Chiva Men","starRating":"FIVE","comment":"I love this Pearle Vision! Tara, Kiani, and Dr. Duran were amazing and took the time to help me during my appointment. I appreciate their beautiful energy and personalities. I am usually a very anxious person but they made me feel very comfortable. I also did not feel pressured when it was time to choose the glasses that were best for me (style wise and budget wise). Thank you for your patience! Also thank you Dr. Duran for taking the time to explain in depth about my eye health. I appreciate ALL of you!!🫶 I will be back for sure :)","updateTime":"2025-06-20T22:15:06.279683Z"},{"reviewer":"Remi Mitchell","starRating":"FIVE","comment":"All staff are Amazing, special appreciation for Brandon. Thank you All 😊🙏👌","updateTime":"2025-06-12T00:05:01.072872Z"},{"reviewer":"Christian Flemons","starRating":"FIVE","comment":"The best Pearl Vision in Vegas honestly! Ashley there was the most helpful & patient with my son & I. She was extremely helpful. The doctor Phillip D. was amazing as well. Took a lot of patience with my son who is autistic with ADHD.","updateTime":"2025-06-11T19:05:07.378885Z"},{"reviewer":"april R","starRating":"FIVE","comment":"Larissa has excellent customer service skills, she was so helpful and made sure my visit went so smooth, I can't say thank you enough.","updateTime":"2025-06-11T18:01:19.342350Z"},{"reviewer":"Ovani Diaz","starRating":"FIVE","comment":"getting my glasses here was such a breeze! brandon, the optician who helped me out, did such an excellent job at explaining what my insurance covered and what the doctor recommended me for my lenses. 10/10 would come back again 🙂‍↕️","updateTime":"2025-06-11T06:44:45.157282Z"},{"reviewer":"Martin Elguera","starRating":"FIVE","comment":"I had a fantastic experience thanks to Larissa’s outstanding customer service. She was incredibly professional, friendly, and attentive throughout the entire interaction. Larissa went above and beyond to ensure all my questions were answered and my concerns were addressed promptly. Her positive attitude and genuine willingness to help made a big difference. It’s rare to come across someone so dedicated and kind. Thank you, Larissa, for making the process smooth and pleasant — truly excellent service!","updateTime":"2025-06-11T04:07:30.694860Z"},{"reviewer":"Laylay Basilio","starRating":"FIVE","comment":"I just wanna say a big thank you to Larissa for taking her time and explaining everything to me what the process was what type of glasses will be better for my face shape her true honesty is what makes her amazing thank you for your great customer service skills and all of the knowledge you bring to the company","updateTime":"2025-06-11T02:40:30.363879Z"},{"reviewer":"Elisea Lara","starRating":"FIVE","comment":"Larissa was so wonderful she helped me and answered all my questions. She was so kind and never made me feel like I was wasting her time at all.","updateTime":"2025-06-11T02:25:18.881947Z"},{"reviewer":"Jose Gonzalez","starRating":"FIVE","comment":"I just wanted to say shout out to the young lady named Larrisa for helping me with all of my questions. She was very professional made me understand what I was looking for and had excellent customer service skills.","updateTime":"2025-06-11T02:23:06.138746Z"}]