[{"reviewer":"madeline Taylor","starRating":"FIVE","comment":"Dr. Maria Katsev is professional & takes time to answer questions. The entire staff is friendly & helpful.\nI always receive my contacts within 2 days. Highly recommend this store!","updateTime":"2025-12-03T19:20:37.051918Z"},{"reviewer":"M B","starRating":"FIVE","comment":"Great help. Positive attitudes and they really work with repeat customers . Use them for all my family’s vision needs. Max is the best!\nPatient and very gracious.","updateTime":"2025-10-23T21:56:26.791590Z"},{"reviewer":"Marcelyn Lee","starRating":"FOUR","updateTime":"2025-10-02T13:37:44.335557Z"},{"reviewer":"Asif Iqbal","starRating":"ONE","comment":"after 20 minutes hold on phone .provide all information but unsuccessful to go appointment .so poor And unprofessional services","updateTime":"2025-08-27T19:42:06.130778Z"},{"reviewer":"Carlene “Smileyface” T","starRating":"FIVE","comment":"The service at Pearle Vision was reliable, cost effective and very outstanding, I would definitely recommend to others","updateTime":"2025-07-25T21:07:34.726037Z"},{"reviewer":"Or Lotan","starRating":"ONE","comment":"Avoid at all costs — this place is a complete scam.\nI went to Pearl Vision on Ralph Ave with UFT insurance to replace the lenses in my glasses. What I got back was a completely unusable pair — intense halos, blurred vision, and impossible to wear. I brought them back immediately, explaining the lenses were clearly defective. Instead of standing by their work or even showing concern, the manager shrugged it off and said I’d have to pay another $150 out of pocket to fix them — even though they already billed my insurance over $250.\n\nThey didn’t care at all. No accountability. No customer service. Just a cash grab.\n\nThis place is run by people who are either totally uninformed or intentionally misleading. It’s not just bad pricing — it’s shady business. Don’t waste your time or money here.","updateTime":"2025-06-27T23:06:32.940863Z"},{"reviewer":"Moneze Williams","starRating":"FIVE","updateTime":"2025-02-25T14:08:24.584246Z"},{"reviewer":"Ardin","starRating":"ONE","comment":"*Horrible First Experience\"\n\nI came to this location to get an examination and new glasses. The optometrist was very nice and helpful. After my examination she ask if I use the computer a lot. I told her yes, I use it a lot for work. So she offered to waive a blue tint fee to help me, given the fact that I am on the computer a lot. I thought that was very nice of her to do so, even though I couldn't fill my prescription that day. So I went in today to fill my prescription and a lady that wasn't there the first time I came chose not to honor the fee that was waived. I should of known something was up because when I came in she told the young lady in the back to check my insurance to make sure that I didn't go anywhere else to fill it first. I thought that was an odd thing to say out loud in front of a paying customer, but I chose to ignore the remarks and proceeded to choose my glasses. after I chose my glasses she made it be known in front of other customer that I'm not being \"covered for premium blue tints\" and that I will have to pay an additional $120 for it in this rude condescending tone. I was kind of confused and taken aback by her behavior. So I informed her that the doctor offered to waive the fee because I work on the computer. Blue tints was something that I never requested. I didn't even know about the blue tint until the optometrist informed me of it. She continued and said \"are you going to pay for it or not?\" She also said that \"the doctor isn't there today to verify my claim\". So I just chose to move forward without it because of her unnecessary attitude. I ask the young lady at the front desk while I was paying if it was possible to call the doctor to verify, because I'm still in shock about what just took place. She said that the doctor is on vacation and they can't do that right now. I don't have no idea who that women was but her customer service is horrible. There is no need to talk to people in that manner and behave that way. She turned a pleasant experience one day, into one in which I wish that I had never step foot into that place. NEVER AGAIN WILL THEY EVER SEE ME.","updateTime":"2025-02-22T16:43:57.326593Z"},{"reviewer":"Sheena P.","starRating":"ONE","comment":"Called this location because I might have an eye infection. And hoped they accepted walk-ins. The receptionist told me I have to wait till next week Monday to see the eye doctor. Really! She said yes you would have to wait with your eye infected.","updateTime":"2025-01-21T15:18:30.153742Z"},{"reviewer":"Loud lorne robe di kappa king","starRating":"FIVE","updateTime":"2024-09-23T02:39:15.988362Z"},{"reviewer":"damian reid","starRating":"FIVE","comment":"It was a great experience! Max was great. I’m very happy with the service","updateTime":"2024-08-16T19:47:10.298795Z"},{"reviewer":"Clifford Genece","starRating":"FIVE","comment":"Enjoyed my appointment with Dr. Maria Katsev. She talked me through the examination process, and provided a great update on my current eye health. Staff was very helpful while shopping for my first pair of lenses.","updateTime":"2024-07-31T21:37:37.452366Z"},{"reviewer":"Ronald Spencer","starRating":"FIVE","comment":"Title: Exceptional Service at Pear Vision in Brooklyn\n\nI recently had the pleasure of visiting Pearl Vision located at 2103 Ralph Ave, Brooklyn, NY 11234, and I was thoroughly impressed by the professional and courteous service provided. Today, I went into their office with my brother-in-law to help him get an eye exam and a new pair of glasses. Mykole expertly set him up with a complete medical exam and a new pair of glasses, leaving us all very happy with the experience.\n\nThe staff made sure that each part of the process was smooth and comfortable, demonstrating an outstanding commitment to customer care. Special recognition is deserved for Mykole and Max, whose attention to detail was particularly noteworthy. They took the time to ensure that all of my questions were answered and that we found the perfect glasses that suited both my brother in laws vision needs and style preferences. Their expertise and patience made our visit enjoyable and reassuring, which is often rare in busy city locations.\n\nThe environment at Pearl Vision is welcoming and well-organized, making it easy to access their wide range of eyewear and services. The cleanliness and attention to hygiene were evident, adding a layer of trust and professionalism to the experience.\n\nI highly recommend Pearl Vision for anyone looking for top-notch eye care with a personal touch. Whether you need a routine check-up, new glasses, or have specific eye health concerns, the team at Pear Vision on Ralph Ave has you covered with professionalism and kindness. My visit was nothing short of exceptional, thanks to their dedicated staff and high service standards.","updateTime":"2024-06-14T20:07:11.623531Z"},{"reviewer":"Ani Koroleva","starRating":"FIVE","comment":"Highly recommend! Dr. Maria and Max were incredible! I Was able to learn how to “ deal” with contacts on a spot!","updateTime":"2024-06-11T15:31:08.720433Z"},{"reviewer":"Randy Whittaker","starRating":"FIVE","comment":"Always an awesome experience. The staff is loving and caring. Our eye needs are not only taken care of. We are educated on what we can do to help ourselves and have medical follow up if needed. It never feels like a big eyeglass chain.","updateTime":"2024-02-03T17:58:52.145233Z"},{"reviewer":"Judy Barrett","starRating":"FIVE","comment":"After almost 20 yrs of being a loyal, faithful customer it is time to move on to someplace else. My issue is not with Dr. Maria, she has always been very helpful and professional. I will not go into detail as it is quite lengthy. I had cataract surgery on both eyes and had to have my previous lenses replaced with a new Rx. After a few weeks with the new lenses I went in to have an adjustment made because they were not sitting right on my nose. A member of the staff brought the glasses to the back to adjust, when he returned I noticed a crack on the frame that was not there before. I mentioned it to him and he told me to come back and they would order me a new frame as they did not have 1 in the store.\nWhen I returned I was told by Eric that they were not going to replace them as my warranty was up and they are not responsible if anything happens. I told him it was not my fault and he was very nasty, loud, condescending, not at all professional. trying to make it look like it was. All this taking place right up front at the desk in front of customers. He finally did say that because it was me a customer for so long he would do it, quite reluctantly I might add. Accidents happen, but I was not going to pay for a new frame when it definitely was not my fault.\nThis was on Nov. 27, 2023 and after several calls asking where they were I finally got them Dec. 23, 2023.\nI and my family members will not be going back there.","updateTime":"2023-12-27T16:33:53.401589Z"},{"reviewer":"Jalen Ross","starRating":"FIVE","comment":"They are always so helpful, fast & efficient! Very nice people, definitely the only eye doctor I go to in NYC ! Thank you all sooo much !","updateTime":"2023-12-13T20:12:39.199737Z"},{"reviewer":"Micah Crump","starRating":"FIVE","comment":"This was an amazing experience for me. The techs amd doctors were very kind, patient and gentle and I got my prescription and glasses in less than an hour. I would most definitely recommend this place and I will come back.","updateTime":"2023-12-10T12:25:12.648266Z"},{"reviewer":"Maya Z","starRating":"FIVE","comment":"Great service! Nice workers and speedy overall :)","updateTime":"2023-04-11T16:43:02.796238Z"},{"reviewer":"Nicholas Ali","starRating":"FIVE","comment":"Super fast eye exam for DMV.","updateTime":"2023-03-25T18:51:31.350520Z"},{"reviewer":"Ernest katsev","starRating":"FIVE","updateTime":"2022-09-28T15:31:46.396820Z"},{"reviewer":"Theresa Andersen","starRating":"FIVE","comment":"I just had such a wonderful experience with a young gentleman named Max at the Pearle in Georgetown Brooklyn. What a gentleman and so knowledgeable.","updateTime":"2022-07-20T23:20:11.701683Z"},{"reviewer":"jillian byron","starRating":"ONE","comment":"Horrible experience!\nReceptionist very unprofessional.\nWent in for a new glasses and was tested.\nGot my new glasses and cannot read and use computer clearly.\nWent back to complain and possibly correct the problem.\nWas told to sit down and wait on the doctor to retest.\nMeantime I’m sitting there, no one is saying a word to me\nWTH!\nDon’t come to this place!","updateTime":"2022-07-20T19:18:45.065938Z"},{"reviewer":"Clarence Brown","starRating":"FIVE","comment":"Fantastic service second to none","updateTime":"2022-07-08T21:51:46.654423Z"},{"reviewer":"Kayden Tyler","starRating":"FIVE","comment":"Nice selection and friendly staff.","updateTime":"2022-06-27T09:34:51.487043Z"},{"reviewer":"Lionel Campbell","starRating":"TWO","comment":"I ordered a slightly tinted progressive lens. When I went to collect my glasses I noted that the lens were not tinted as requested. I alerted the customer service representative to this deficiency. He assured me that with continued use the lens will become tinted. Of course that was obvious rubbish. I will have to procure another prescription and get my desired glasses at another establishment. I would never recommend this business to another person.","updateTime":"2022-06-19T23:15:25.343947Z"},{"reviewer":"Laishah Scott","starRating":"ONE","comment":"We chose Pearl Vision as it's a very reputable establishment and we want the best care for our daughter (she's 10). My husband and daughter went there and both ordered glasses. Both cost a good amount and even had the sun glass tint added. The 1st pair of glasses my daughter received looked as if they could fit a 5 yr old. I called Pearl Vision and was told to come in. After explaining the issue, they advised that I could exchange. As we were wrapping up the exchange the clerk advised me that this would be the last exchange as Pearl Vision does not do exchanges. This blew my mind for several reasons main one being, I never uttered the words \"can I exchange these\". And also, why could no one see that these glasses were too small for her face when they were chosen. Fast forward to today where my daughter is currently wearing her old \"free\" glasses because the ones that we paid for at Pearl Vision continue to sit on her nose. We have come in no less then 4 times to have them adjusted, the last time being the day before our vacation to Disney and they still.... sit on her nose. Everyone that sees this immediately asks... if they \"measured her face\" and they did not. I don't know how this works, this is not my profession but it's extremely frustrating when the professionals cannot get it right. And now we spent all this money on glasses that she cannot wear comfortably.","updateTime":"2022-06-07T22:36:41.880578Z"},{"reviewer":"Pink LiEats","starRating":"FIVE","updateTime":"2022-04-13T21:38:11.482050Z"},{"reviewer":"Nairobi Piink","starRating":"ONE","comment":"Would never in my life go back here. Rude, unprofessional people here anytime I come. 0 stars. Taking my business to a much better place.","updateTime":"2022-02-28T13:04:06.278729Z"},{"reviewer":"DONOVAN WARBURTON","starRating":"FIVE","updateTime":"2022-01-26T13:41:52.304694Z"},{"reviewer":"Amani Kay","starRating":"ONE","comment":"I’m not sure what love affair is going on at that place but I usually go there every 6 months to renew my contacts and the guy helping me was polite. However his female co worker kept giving me dirty looks … all while having an attitude, it was uncomfortable. Super unprofessional !","updateTime":"2021-12-21T02:53:45.922331Z"},{"reviewer":"Abby Olufe","starRating":"FIVE","comment":"Very neat place . Professional staff and Dr Maria Katsev was so professional with her exam.\nMy glasses were ready the next day and i am loving the prescription which suited my needs.\nHighly recommended.","updateTime":"2021-12-21T02:03:19.804253Z"},{"reviewer":"Allison Greene","starRating":"FIVE","updateTime":"2021-12-17T22:16:12.286571Z"},{"reviewer":"Oladele Adedoyin","starRating":"FIVE","comment":"The staff in reception are great and coming to see the Doctor was easy and she was friendly. The test is superb.","updateTime":"2021-12-08T23:52:34.804406Z"},{"reviewer":"Julia Gorlove","starRating":"FIVE","comment":"Always an amazing experience at Pearle Vision. I have been coming here my entire life, and despite having moved farther away, I continue to see Dr Katsev because her expertise is unmatched, the staff are extremely attentive and considerate, and I know I’m always getting the best deal. Highly recommend!","updateTime":"2021-11-08T18:53:02.765625Z"},{"reviewer":"Robin Drimmer","starRating":"ONE","comment":"check out their GENERIC RESPONSE TO ALL THEIR BAD REVIEWS. Defensive, attitude, nothing personalized... WOW. If this is their first business... RETAIL... take a course in how to deal with people and drill it every day. The girl who greets you hates people. Her co workers defend her. If you want some good REALITY TV for free?????... just walk in to this location. NOW... WATCH their GENERIC response to this review...hahahahahah... so predictable. Maybe they'll google a different one??? let's see if they can get creative...","updateTime":"2021-10-04T19:41:57.170388Z"},{"reviewer":"H Hr","starRating":"ONE","comment":"The receptionist is extremely unprofessional. She rushed me and asked me with an attitude to hurry up we need to turn off the computer and close. She also tried to overcharge me for the frame. I was 45 minutes early for my appointment and I left the place at the time of my appointment. when I came back a different day to pick my glasses she made me feel unwelcome. She even told me I am being annoying because I asked for a copy of my eye prescription and measurement. I am not coming back. It is an awful experience.","updateTime":"2021-09-25T21:17:18.479132Z"},{"reviewer":"Divis “Rookie” Mean","starRating":"FOUR","updateTime":"2021-05-22T19:46:43.240898Z"},{"reviewer":"BonBon TV","starRating":"FIVE","comment":"The staff is very attentive, make you fill welcomed as soon as you come in. The doctor is very nice and caring. She went above and beyond the problem I came in with, gave me advice on the medication I should use and even a cupon for a discount. All the testing possibly needed are done on site right away. I had a very good experience, even though I don't lie going to the doctors.","updateTime":"2021-05-13T01:51:18.298298Z"},{"reviewer":"Rose M","starRating":"FIVE","comment":"Another great visit with Dr. Katsev! I have been seeing her for nearly 2 decades and have recommended anyone in need of eye care to her. She is wonderful, kind and patient, not just during the visit but after as well! Any time I had to adjust to a new script or wanted her to check anything with it her door is always open. She genuinely cares about her patients. She also has a great team, they are courteous and professional.","updateTime":"2021-05-01T18:43:48.976392Z"},{"reviewer":"Sandra R","starRating":"ONE","comment":"It was my first time getting a pair of prescription reading glasses. The young lady who was helping me had an attitude and was impatient. I think she wasn’t too happy because I tried on several frames, as she has to clean them afterwards. What really upset me is that she wasn’t even hiding her attitude and none of the other workers intervened. Eventually, I just told her “thank you” and walked out.","updateTime":"2021-04-30T20:35:36.718774Z"},{"reviewer":"Veronika P","starRating":"ONE","comment":"I went there with 2 little kids. The younger receptionist took a good care of us. He told us that everything had been fine but he wanted to ask a doctor for details. There were just few visitors during all the time we were there. During that time the doctor several times went out but nobody was asking her anything. The elder receptionist multiple time showed that we were not welcome there. It looked rude. Only after half an hour they told us that they would do nothing. I with my poor kids went out with empty hand, tired and very sad. They made us to wait for nothing. It was wasting time!!!","updateTime":"2021-04-28T18:34:49.880963Z"},{"reviewer":"isaiah a","starRating":"FIVE","comment":"Lost my last frames from Cohen’s Fashion Optical couple yrs back. Decided to go elsewhere since i didn’t like my experience there. Out of the places i’ve googled i noticed how close this store is to my house so i scheduled an eye exam to get new frames. My experience was great. My eye exam was quick, the employees were helpful, patient & very friendly. Didn’t have a single problem here. I found a pair of glasses that i loved & the price was cheaper than i expected considering the brand. I definitely recommend giving this place a try.","updateTime":"2021-04-06T23:05:14.264868Z"},{"reviewer":"Dwight King","starRating":"FIVE","comment":"excellent service Made me feel Real comfortable","updateTime":"2021-03-26T23:43:13.063613Z"},{"reviewer":"Aracelis Colon","starRating":"FIVE","comment":"Taken care quickly. Politeness, helpful, everyone is fantastic.","updateTime":"2021-03-15T22:56:16.246240Z"},{"reviewer":"Tiffany F","starRating":"ONE","comment":"I will not be returning to this place, the staff is extremely unprofessional and nasty. I came in because my husband's frames chipped and he just purchased them 2 weeks ago. I explained this to the young girl that asked if I needed help. She took the frames and then popped the lens out on one side and said, “I’m not even gonna lie to you these lenses are too thick for these frames.” When she popped the lense out it fell onto the floor. I was annoyed then because those lenses are over $300, but I explained that these were the same frames my husband had the previous year and they lasted for more than a year. He only recently reordered them because of a break along the arm of the frames. She said she would check with the doctor once I asked if they were covered under warranty. She walks to the desk and then drops the frames this time and the lens slides across the floor. Now the frames no longer have a chip, they’re broken. So now I said, “I guess I am leaving with a new pair because they’re broken now.”\nTamika: They were already broken\nMe: No they were chipped.\nTamika: Well we don’t have these here anyway so you weren’t going to leave with the glasses anyway.\nMe: Can you just stop dropping the glasses because those are expensive lenses and you’re not replacing those. My husband needs them and you understand that because you’re also wearing glasses.\nTamika: (With an attitude) Do you think I dropped them on purpose?!\nMe: I think you need to handle them with more care and stop arguing with me because I’m a customer.\n\nI asked the doctor to speak to a manager, but he was out. We definitely won’t be returning to this place because they have low-quality customer service. After picking up his frames next week, we’ll be choosing another location for sure.","updateTime":"2021-03-03T21:05:59.581938Z"},{"reviewer":"tre grant","starRating":"ONE","comment":"i went to this location a week ago, the staff was very pleasant and took very good care of me. while waiting for the doctor the receptionist forgot to make a copy of my insurance card and the doctor went off on the worker i had to walk out. very very unprofessional","updateTime":"2020-11-07T04:30:27.523066Z"},{"reviewer":"Michael Murman","starRating":"ONE","updateTime":"2020-10-25T23:39:49.739180Z"},{"reviewer":"Raymond Alston","starRating":"FIVE","comment":"It was easy. Everyone was nice and everyone had on masks. Walked with me while picking frames and trying them on. Then took all the ones I tried on and cleaned them all. Frame prices seemed a little high but they are quality frames.","updateTime":"2020-10-01T10:37:49.854733Z"},{"reviewer":"Marcelle Harris","starRating":"ONE","comment":"I showed up on time for my appointment, while the receptionist filled out paperwork, I got a sense that something up. I asked the receptionist if there's an issue. Her response was not really but my insurance is not accepted and therefore out of network.\n\nI'd scheduled this appointment about a month in advance, I'd provided my insurance information then. I asked why wasn't I informed of this prior to my appointment and the response was \" I don't know who you spoke to but unfortunately i'm out of network\". What's the point of providing all necessary information prior to the appointment if it's not going to be verified.\n\nI walked out and took my business elsewhere.","updateTime":"2020-09-05T12:20:57.349208Z"}]