[{"reviewer":"Rosemary Feliney","starRating":"FIVE","comment":"Been going there for several years! Great service and accuracy! Staff efficient and friendly!","updateTime":"2025-11-15T18:50:54.114141Z"},{"reviewer":"J D","starRating":"ONE","comment":"0 Stars if possible!! 1. The two girls that work there have very poor attitudes. 2. Ross (owner) sold me a horrible pair of glasses. I paid for all the the different coatings and received nothing. No blue light filter, no polarization, no anti-reflective coating etc. The nose pieces are falling off and make jingle noises. The glasses also sit on my face cockeyed, since he never properly fit me for the glasses. I am appalled with this company and wouldn't recommend anyone on this planet to go here. 👎 👎 👎","updateTime":"2025-10-19T23:35:05.408178Z"},{"reviewer":"Joseph Boris","starRating":"FIVE","comment":"Excellent experience! The staff was courteous and went out of their way to make sure I was comfortable. The last time I went was because my glasses were lost and I needed a part to see ASAP! Not only did they find me a pair that was in my budget but I also absolutely loved them…most importantly they had them ready the same day and I could see again!! I will be back for certain! Thanks again!","updateTime":"2025-10-09T02:40:54.281394Z"},{"reviewer":"Willis Jackson","starRating":"ONE","comment":"Nice people BUT in 2025 we deserve better when dropping alot of money on glasses!","updateTime":"2025-10-04T17:52:07.532687Z"},{"reviewer":"Karl Finler","starRating":"ONE","comment":"This Place sucks. Stick to West Babylon.","updateTime":"2025-08-08T21:59:43.938771Z"},{"reviewer":"Jamie C","starRating":"FIVE","comment":"Dr Ted was patient, kind and caring.","updateTime":"2025-04-10T23:30:40.191484Z"},{"reviewer":"Lottie L.","starRating":"FIVE","comment":"This was my first time at this Pearle Vision store. From start to finish, the customer service was exceptional! Abi was our technician. She’s very skilled in her craft. She was attentive and patient with my search for new ray ban aviators. This segues me to why I was there in the first place. To make a long story short, my husband lost my shades during one of our travel ventures. He surprised me and brought me to this particular Pearle Vision in Commack, NY. The owner and Jenna were helpful as well.\nThis was an overall smooth and efficient experience! I highly recommend!","updateTime":"2024-12-30T03:03:57.239026Z"},{"reviewer":"Marianna Cava","starRating":"FIVE","comment":"Had a great experience here with Dr. Margolin. I went for a glasses/contacts exam. He was super friendly and attentive. I’m used to contacts being uncomfortable so I would have settled for anything, but he asked a lot of follow up questions and tried several different pairs to find ones that fit me better and I could actually wear all day comfortably. I could tell he really cared about finding something that worked for me. The staff in the office was nice too and printed me my prescription and an itemized invoice with my receipt.","updateTime":"2024-12-09T15:52:47.767460Z"},{"reviewer":"Danny Paray","starRating":"ONE","comment":"Do not go to this place. The 5 star reviews are bogus. The back rooms where eye exams take place are “sketchy”. I was also charged double what I paid 4 months ago at a previous eye doctor, and they would not refund me after I realized I had been ripped off a few minutes later because the “order was just put through”.","updateTime":"2024-09-03T16:28:50.247618Z"},{"reviewer":"Kevin Loughlin","starRating":"FIVE","updateTime":"2024-04-08T21:25:53.079085Z"},{"reviewer":"laura R.","starRating":"FOUR","comment":"Great service, nice selection, but Pricey.):","updateTime":"2024-03-12T16:49:13.403153Z"},{"reviewer":"Annmarie Loughren","starRating":"ONE","comment":"I bought a pair of glasses there a year and a half ago The premium reflective coating they recommend I had put on my lenses which I had to pay $129 for is pealing off the glasses I went to the store they said there is nothing they can do because I didn’t buy insurance! These glasses cost $1200.00 they shouldn’t look like crap after a year ! I was told I would have to buy new lenses which would cost me over $600.00 Very unhappy with lack of customer care!","updateTime":"2024-03-01T20:38:42.122393Z"},{"reviewer":"Kiara Jean","starRating":"ONE","comment":"CHECK YOUR RECIPE!!!!!! THE WORST CUSTOMER SERVICE EVER. I am a reoccurring customer who constantly comes back to be disrespected and bamboozled by the employees of this ridiculous establishment. I came in to add prescriptions onto frames I purchased and purchase another pair of contacts. When I came in before for glasses the sales associate added extra items to my leans that I NEVER APPROVED OF! Her response was that “I thought they would be good for you and we recommend them to our customers” I immediately got that charged removed due to not having any knowledge of this transaction. TODAY staff argued with me about the type of contacts I previously purchased and tried to give me contact lenses that I expressed was TOO THICK for my eyes ( literal eye condoms) for about $100. Finally when I was able to finally speak and point out which contacts I actually purchased my last visit from boxes of contacts that they were refusing to show me. I WAS REFUNDED $90 BACK ONTO MY CARD. When expressing that I would need a detailed invoice the elderly lady who assisted me had me wait AN HOUR FOR A INVOICE COPY AND SHOUTED “OH MY GOD” as if I was inconveniencing her. She spoke over me and the staff that played me the last visit continued to speak over me and DISREGARDED MY TROUBLES. Will go where I am respected as a customer and if could give 0 stars I would’ve","updateTime":"2024-02-27T22:34:41.192426Z"},{"reviewer":"Rachel Beam","starRating":"FIVE","comment":"Could not be happier with getting my new glasses from Ross! The entire process was incredibly easy, customer service was top notch, and I will certainly be reaching out to them again in the future for all of my vision needs!!\n\nKeep it up, you guys!","updateTime":"2024-02-02T00:09:10.749270Z"},{"reviewer":"Sandra Mes","starRating":"TWO","comment":"Positive: The young man who works there, has impressive customer service skills. Thank you for that.\nNegative: My first negative experience was this past summer when I called to have my prescription sent to me. I was told to please call again in a couple of days because the doctor was not in. A simple note on their calendar might have solved that problem, but I decided not to mention it and I called again a couple of days later. I was then told that my prescription would be ready for pickup (on a specific day). To my surprise, when I got there, they could not find it (two ladies searching several piles of papers in front of me). Not convenient, but I remained understanding. They offered to send it to me by email (oh, that was an option?!).\n\nMy second negative experience happened today. I called first thing in the morning to ask if my glasses were ready. They checked with the optometrist and let me know that they would be ready at 5 pm. I let them know I would stop by at 5.15 pm. To my surprise, my glasses were not ready when I got there, and I was told that the optometrist \"got caught up\", and didn't have time to get them ready. \"Unfortunately he has to leave now\", I was told. They would be ready first thing Monday morning. (!!???). Unbelievable. First time writing a review, not to mention, a negative one, but that's how upset I am.","updateTime":"2024-01-28T14:19:37.493655Z"},{"reviewer":"Stacey Ruffin","starRating":"FIVE","comment":"Pearle Vision has always been the best experience. I am happy with my contacts and glasses. Ask for Abby or Jasmin, they will definitely take care of you. You won't be disappointed.","updateTime":"2023-12-12T20:41:41.218486Z"},{"reviewer":"Katherine Cryer-Hassett","starRating":"ONE","comment":"Pearle Vision went out of their way to let me know they did not care about my perspective in this process. When I went in to speak with Dr Gina Minucci (because they told me I couldn’t get my prescription emailed to me) and described what had happened, she told me we were talking in circles and then asked which contact I wanted, before briskly leaving the room. I asked them if this was something we could handle over the phone, they told me no, I had to come in again. I spoke with her for less than 5 minutes, with no accountability on their end of how much they have inconvenienced me, no acknowledgment with how they prescribed me a brand without my consent, nothing. The one saving grace was Abby who works at the desk, who had apologized to me for the mishap. Other than that, the service here was non communicative, they do not take accountability for their errors and in general will not apologize or care for how they’ve inconvenienced you. Even when trying to vocalize my concerns to them in person, which id much rather do instead of writing a review, they still did not want to hear it. So I guess I’ll write my concerns on the survey they sent me and on public forums here warning people of the gross carelessness with which they choose to operate here. They want you to spend more money on the brands they promote (likely incentivized on their end), and will prescribe them to you without your permission. They told me they saw this as a solution to the dry eye problem I addressed. I said ok, but do you see it as okay, prescribing someone something without telling them you’re prescribing them that? There was ZERO communication on their end that they had chosen a brand of contacts for me. Why would I choose trial contacts for this new brand you so vehemently pushed on me, if I was already committing to said brand? Read the fine print and ask questions because you won’t know if they’ve pulled the rug over your eyes, until you realize something doesn’t line up. And it’s not something they will care to make you keen to either, because it’s clear they care more about their money than about your needs or concerns being heard or met. Get your eyes checked elsewhere, if you care about being treated like a human being.","updateTime":"2023-07-11T20:49:10.084041Z"},{"reviewer":"Mike Lombardo","starRating":"FIVE","comment":"Dr. Devore and Ross are fantastic individuals both in knowledge and professionalism. I've had pretty rough experiences in the past at other optometrists and I found the entire staff here to be extremely patient and helpful. Very grateful for these folks.","updateTime":"2023-06-05T16:46:51.811333Z"},{"reviewer":"Matte Photographer","starRating":"ONE","comment":"Fine experience with doctor. I paid full out of pocket and they still billed my insurance and took the benefit I was going to use elsewhere. Not worth the hassle. Go somewhere else.","updateTime":"2023-03-08T18:11:16.607229Z"},{"reviewer":"Olivia Hoerner","starRating":"ONE","updateTime":"2023-02-16T16:01:46.161118Z"},{"reviewer":"Theresa Maricevic","starRating":"THREE","comment":"The doctors are very nice, selection is good as well but the office is dated, exam rooms cramped and looks like the carpet has not been cleaned in years. Its just a turn off to spend that much money in a place that is not very comfortable or inviting. Even with insurance for 2 pairs of glasses I spent way too much. I have been going there for years but am disappointed in that it looks neglected and will look for a different provider in the future.","updateTime":"2023-02-02T19:35:05.556011Z"},{"reviewer":"Chris & Stacey McCormick","starRating":"FIVE","comment":"The staff and Dr. Devore were very patient, understanding, knowledgeable and made me feel very comfortable.","updateTime":"2023-01-06T14:22:57.976582Z"},{"reviewer":"Jeannie Donohue","starRating":"FIVE","comment":"My daughter and I had the best experience here at this location!! Everyone was extremely accommodating .We were treated as if we were family .","updateTime":"2022-09-11T16:21:32.556635Z"},{"reviewer":"James Ruck","starRating":"FIVE","updateTime":"2022-09-10T21:41:40.675829Z"},{"reviewer":"Jo-Ann Giarraputo","starRating":"FIVE","updateTime":"2022-08-25T22:46:01.332194Z"},{"reviewer":"Jerry Criscito","starRating":"FIVE","comment":"The young man with black glasses has impressive customer service skills. He repaired my glasses quickly. I will definitely recommend this store to anyone who needs to purchase glasses. Thank you","updateTime":"2022-08-22T13:53:53.735538Z"},{"reviewer":"Evan Klayman","starRating":"FIVE","comment":"Been coming here for years, I'll never go anywhere else. Bought a $400 pr of Gucci readers from them a long time ago, new lenses after recent exam. But I also keep breaking/bending them. This place fixes them every time, so polite. Just dropped in today and young guy only person there today. He insisted fixing them right away... 2 minutes later hands them to me good as new. I'll never go anywhere else.","updateTime":"2022-07-30T14:46:20.902032Z"},{"reviewer":"Stephen Martinsen","starRating":"FIVE","updateTime":"2022-07-28T21:58:01.783202Z"},{"reviewer":"Yolanda Montero","starRating":"FIVE","updateTime":"2022-06-18T22:32:47.469062Z"},{"reviewer":"Akira Kido","starRating":"FIVE","updateTime":"2022-05-24T21:59:38.946440Z"},{"reviewer":"Catherine Pine","starRating":"FIVE","comment":"Always happy when I leave Pearle Vision. My glasses were done in record time. So impressed to hear back so quickly. Professional caring staff. Making sure you are pleased with your glasses. Thank you","updateTime":"2022-05-17T14:51:01.118761Z"},{"reviewer":"michael colascione","starRating":"FIVE","updateTime":"2022-01-12T00:57:27.897552Z"},{"reviewer":"James Stewart","starRating":"FIVE","updateTime":"2022-01-04T22:32:47.881671Z"},{"reviewer":"dion allen","starRating":"FIVE","updateTime":"2021-11-23T22:42:57.024690Z"},{"reviewer":"Theresa Donzelli","starRating":"FIVE","comment":"Everyone at this location is extremely professional, kind, helpful, and courteous. They took their time to really help me and I would recommend this location again and again.","updateTime":"2021-08-19T21:15:24.123956Z"},{"reviewer":"Edward Maloney","starRating":"ONE","comment":"Insurance covered exam, frame and glaasses they charged over 225 dollars. No special tints or treatments. Exam was at 2:30 they closed at 5. Went at opening next day and they refused to change order. So much for 100% guarantee. Wrote to corporate Office, no response. They never offered the free frames and never provided breakdown of charges. They lost 3 customers who had given them over 10 years of Business. Do not trust them.","updateTime":"2021-06-01T21:35:16.029676Z"},{"reviewer":"Roy Seher","starRating":"FIVE","comment":"Easy timely appointment. Pleasant efficient associates. Thorough eye examine reviewed and shared with you by the Doctor. My new glasses are excellent with no adjustment time to the new lens.\nOverall excellent experience.","updateTime":"2021-05-11T22:31:27.407618Z"},{"reviewer":"Kenna O'Leary","starRating":"FIVE","updateTime":"2021-04-13T14:42:02.070476Z"},{"reviewer":"Theresa Oquendo","starRating":"THREE","comment":"The doctor was great as always, but the sales reps are terrible. I selected glasses and when she's itemizing my total, she automatically adds anti glare protection which is A-optional and B-a feature I did not indicate I wanted. It's a completely deceptive sales tactic which I'm sure others have unknowingly overlooked. I'll return here for the exam, but I'll be sure to purchase my glasses elsewhere.","updateTime":"2021-01-27T23:44:43.593952Z"},{"reviewer":"John Lynch","starRating":"FIVE","updateTime":"2021-01-27T22:33:01.556001Z"},{"reviewer":"Jarrin Dukes","starRating":"FIVE","comment":"Love this place","updateTime":"2021-01-23T22:51:51.817384Z"},{"reviewer":"Ricardo Bejarano","starRating":"FIVE","updateTime":"2021-01-06T19:35:12.198919Z"},{"reviewer":"Marcia Morales","starRating":"FIVE","comment":"I had an eye emergency this morning, very swollen,red,irritated eyes. I was seen by Dr Devore. He was very patient with me, very thorough, with my treatment and I left feeling much better. Thank you Dr Devore, it is Doctors like you that brings professionalism, kindness to each patient you see.\nIf you want someone that will care for your eyes and treat you with care see Dr Devore.","updateTime":"2020-11-29T17:02:13.399470Z"},{"reviewer":"Andrew Damm","starRating":"FIVE","comment":"This place is amazing!!! Angie & Ross are PHENOMENAL! Been going there for years now, they always helps us with everything we need; no questions asked! The entire staff is great! Highly recommend","updateTime":"2020-11-14T17:23:21.023337Z"},{"reviewer":"Brian Rhatigan","starRating":"ONE","comment":"One bad experience after another with this place - my first time hear was about two months ago when I needed new glasses and my new insurance included Pearl in their network. The experience was fine and I left ordering a new pair of glasses. It wasn't until later that day or the next day I got a call from the office stating that I was misquoted and that if I wanted the glasses that we discussed it would be an additional $150. Well I declined all the extra's they had sold me on so that I could keep the glasses at the original price we agreed upon. Two weeks later the so-called scratch resistant lenses were scratched and the coating was starting to tear. I brought them in and was told the lenses are covered under warranty and that they would order them and they would be there in a week. The girl told me that I should not be cleaning them with a microfiber cloth and that is what likely caused the scratch????? Almost two week later I call to see if the lenses were in and I was told they would be another week (they obviously did not order them the first time). I go today and have the lenses replaced and am told there will be a charge of $25 to replace the lenses. When I questioned and said I thought this was covered under a warranty I was told that this was the copay instead of paying the full lens replacement price. Would have been nice to have been notified ahead of time. I highly recommend you take your business somewhere else.","updateTime":"2020-11-09T20:52:45.068202Z"},{"reviewer":"B A","starRating":"FIVE","comment":"I have been a long time customer of Pearle Vision and will continue to be because of the amazing customer service. Angie has spent endless time helping myself, my wife, my son and my daughter make sure we walked away with the best possible glasses for our each individual person. At times we have had an appointment and were in the store for literally hours figuring things out. And forget about it if you are unsure about something, or if something isn't right and there is a slight chance Angie can't fix it, Ross will save the day. There have been times when the store was jumping a revolving door of customers and yet Ross always finds time to free up space in his swamped schedule to sit and not rush our conversation on any issues that may have occurred, all of which he fixed with a smile on his face. Between Angie and Ross I will never shop anywhere else!\nI have also referred numerous friends and their families to Pearle Vision and each glasses wearing member of that family walked away overly satisfied.","updateTime":"2020-09-17T13:34:28.597780Z"},{"reviewer":"Ryan Hurley","starRating":"FIVE","comment":"Staff very helpful when getting exam & walking me through buying first pair of glasses a couple months back....popped in quick see if they repair sunglasses......couldn't be more friendly and fixed them no charge.....nothing but good experiences when dealing with this group","updateTime":"2020-08-26T00:16:38.869298Z"},{"reviewer":"Courtney Schmitt","starRating":"FIVE","comment":"They fixed my glasses free of charge in less than five minutes. Extremely friendly and attentive staff. Nice selection in there too.","updateTime":"2020-08-17T21:38:14.225490Z"},{"reviewer":"JJ Mintz","starRating":"FIVE","comment":"My experience was pleasant from start to finish! The staff & doctor were helpful and friendly. Angelica, who helped me select my frames, went above and beyond and spent a significant amount of time helping me find the perfect pair! All costs were clearly explained, and I didn't feel pressured at all. This was my first time at this location and I will certainly be back!","updateTime":"2020-07-23T21:00:55.598017Z"},{"reviewer":"Anya Ording","starRating":"FIVE","comment":"Angie has helped me find glasses twice now and it’s always a great experience. She goes the extra length to find you the perfect pair and makes the experience FUN! The selection here is better than any store I’ve ever been in.","updateTime":"2020-07-17T15:30:37.736825Z"}]
