[{"reviewer":"Nicole F","starRating":"ONE","comment":"Before I leave a review can I please get a manager to reach out to me . Thank you .","updateTime":"2025-09-21T12:02:45.643958Z"},{"reviewer":"Stacey Diamond","starRating":"FIVE","comment":"Very professional and thorough exam. Friendly and professional drs.\nEasy to get an appt that works in my busy schedule. Great selection of glasses and contacts. I've been bringing my kids here for years... we will keep coming back!","updateTime":"2025-09-01T13:00:36.316361Z"},{"reviewer":"Sandy Meier","starRating":"FIVE","comment":"I go here for all of my eye exams and for my glasses. I’m always well taken care of and treated with kindness. Their staff is what keeps me coming back. Always courteous, friendly and extremely helpful. They also have a great selection of frames.","updateTime":"2025-07-30T23:24:48.182689Z"},{"reviewer":"John KERSTEN","starRating":"FIVE","comment":"From the eye doctor to the staff,everyone was very nice and helpful. I would recommend them to anyone who needs their eyes checked.","updateTime":"2025-06-21T22:38:01.998099Z"},{"reviewer":"Lisa Fitzgerald","starRating":"FIVE","updateTime":"2025-05-27T22:14:09.601656Z"},{"reviewer":"Roland Thomas","starRating":"FIVE","comment":"Phenomenal Staff and Experience.","updateTime":"2025-05-18T01:13:15.901754Z"},{"reviewer":"Nadeem N","starRating":"THREE","comment":"I only wished the lady was a bit respectful and kind. I understand it's NewYork but being a tad bit kind won't hurt your business. She was looking at my kids with negative vibes and spoke impolitely.","updateTime":"2025-02-08T10:13:39.341079Z"},{"reviewer":"Frank D","starRating":"ONE","comment":"Great place for a quick exam BUT worst place to buy glasses and contact lenses. I've been here for years and it progressively gets worse year after year. There is a woman ( I will spare her name) that runs the place like a used car salesperson). First, she will tell you to buy frames as a backup to your contact lenses as the frames will last for years to come. Then, a year later, she will tell you that the frames are not recommended to be updated with new lenses as it will risk being damaged while replacing the lenses as the frames are now a year old, brittle, and out of warranty. Can you guess what she recommended I do next? Yep...She strongly advised I buy new frames. Even though I only used them sparingly over my contact lenses. So... After I decline buying another set of frames, for obvious reasons I kindly re-explained to her, she gave me an attitude for making \"the wrong choice\". To me and in the presence of my young daughter. What on earth is wrong with you people?? We were kind and friendly and this is how you treat your customers/patients? Disgusting. Shameful. If you happen to go there, you will quickly know which one is the used car salesperson. Normally, you would chalk this to \"just a bad employee out of the mix\", however, no other employee has corrected her. It's a small space! All of the staff can hear and see each other clearly.\n\nPeople are sick and tired of being treated like garbage. Particularly when we are hiring you for a service that should only result in kind exchanges. Who expects to be put in a confrontational state at an eyewear facility??? No one!\n\nSo... Goodbye PearleVision. Hello, to any other place. Period.\n\nPS: Spare me the typical Google-Review-Apology in an effort to dismiss my experience or to console the others reading this, that there has been some \"mistake\". That marketing strategy is disgusting. You want to correct it? Call me directly with an apology as my name is obviously provided here. However, we both know you will apologize here for the public credit. If so, I urge the readers to read between the lines in their efforts.","updateTime":"2024-12-19T14:45:46.580618Z"},{"reviewer":"Christian Gonzalez","starRating":"FIVE","comment":"Everyone here always goes above and beyond! Carol is always awesome!!","updateTime":"2024-10-30T00:53:51.366688Z"},{"reviewer":"Cabrie Butler","starRating":"TWO","comment":"I called this location and spoke to Penny prior to me coming in to confirm my insurance is accepted. I have an eye disease that makes me extremely sensitive to light and a bad hip that needs shots. I live 40 mins away. I got to this location by medical taxi after penny assured me I didn’t need an appointment and my insurance was accepted. When I got there 4 hours later two of her co workers informed me my insurance in fact was not accepted and Penny could have confirmed that all by typing in my name and date of birth. To no one’s fault but my own I got stranded there by the medical taxi company. I was so appalled and astonished that when Penny's co workers informed her that she mis informed me SHE DIDNT EVEN APOLOGIZE ! She just said “ohhhhhhh okay is she still here? Ohhh okay”. The other two co workers were as nice as possible but I felt so disrespected by this complete unprofessional behavior and response. If you want sufficient accurate ethical help at this location do yourself a favor and avoid Ms.Penny since it doesn’t seem like she takes her job seriously nor has the decency to take any accountability.","updateTime":"2024-09-29T13:14:41.537057Z"},{"reviewer":"Debbie","starRating":"FIVE","comment":"Everyone friendly and very helpful. Great selection of frames. Good prices. Everything explained from exam to purchase of glasses. Keep up the good work.","updateTime":"2024-09-04T12:41:14.263812Z"},{"reviewer":"Kathleen Valerio","starRating":"FIVE","comment":"Did not expect to have a fun time during an eye exam but I absolutely did!\n\nThe manager was (so sorry I didn’t get his name) welcoming, and, when I asked if he could tighten frames on two pair of glassed not purchased there, no problem! Done in less than five minutes.\n\nMy entire visit, with exam and follow up, completed within 20 minutes. No wait, with appointment, to see the doctor. Dr. Kirshen answered my many questions patiently and thoroughly. And the staff, Peggy, Carol, Sophia, and Rosa, were delightful.\n\nProfessional and emphatic staff. All focused on their customers. Clean and well maintained facilities.","updateTime":"2024-07-25T01:13:12.605570Z"},{"reviewer":"Debra Remien","starRating":"FIVE","comment":"Great Experience @ this time of the year!!\nDon't wait until the last minute at the end of your medical flex spending year to buy your glasses when salespeople are completely stressed out...\nI received excellent assistance from 3 different people and one was nicer than the next. They were thoughtful and accommodating. I WILL be heading back there next summer for my annual set of glasses. Special thank you to Peggy & Jon!","updateTime":"2024-07-13T11:52:15.945488Z"},{"reviewer":"Guilsia Prieto","starRating":"FIVE","comment":"This is my second time at Pearle Vision after having moved to the Three Village area, Angela gives excellent customer service, she explains your plan carefully and helps you pick out frames. The doctor was very nice and patient as well. My son’s glasses had broken and they made new ones for him on the spot, they only had premium anti glare but charged me for standard. These are people that actually care.","updateTime":"2024-06-06T00:08:24.935128Z"},{"reviewer":"Timothy Qually","starRating":"FIVE","comment":"Staff was very helpful, very quick and made me feel welcomed. Definitely recommend this place made me feel at home.","updateTime":"2024-05-22T12:34:44.416432Z"},{"reviewer":"Stephanie","starRating":"ONE","comment":"Absolutely disgusting service. Older woman with short black hair and glasses was beyond rude to me and my FOUR YEAR OLD. I hope she gets written up or fired. She was so impatient and rude I had to walk out.","updateTime":"2024-05-10T22:12:54.679784Z"},{"reviewer":"Christine K","starRating":"FIVE","updateTime":"2024-04-13T00:00:24.933291Z"},{"reviewer":"Chenxi Ma","starRating":"TWO","comment":"The eye exam felt rushed and wasn't thorough. The doctor provided me with only one trial pair of contact lenses, which unfortunately did not allow me to see clearly. It seemed the doctor was more interested in conducting a quick exam and encourage the purchase of glasses from their store.","updateTime":"2024-02-10T20:40:12.110088Z"},{"reviewer":"Jennifer Hildreth","starRating":"FIVE","comment":"This was a repeat visit to Pearle Vision for an exam. I had the pleasure of being examinated today by Stephen Kirsten OD and had a seamless, pleasant exam 😊\nThanks again!","updateTime":"2023-09-07T22:06:35.989942Z"},{"reviewer":"Janice","starRating":"FIVE","comment":"I received excellent customer service from Angela. She was professional and courteous. She was able to help me figure out a solution with my son's glasses. Thank you for being proactive and assisting me with this situation.","updateTime":"2023-06-07T18:38:44.854115Z"},{"reviewer":"melissa","starRating":"ONE","comment":"I have been coming here for years to get glasses and sunglasses. I have an amazing vision plan that covers 100% lenses and frames (designer included) and have never paid anything towards them. This year I went in as usual, picked out my frames and was told that they were not covered under my insurance. I pulled up my coverage pack on my phone and double checked and they are, I have no exclusions as part of my benefit. The manager came over and said it was my plan. I called my insurance in the store and was told that Pearle Vision was wrong. The manager finally admitted that he would not apply my insurance to designer frames (illegal) to which he replied he could do what he wants because they’re a “franchise”. I reported them to my insurance.\n\nI went over to pearle vision in Bohemia and had the best experience and got the glasses I wanted for $0. 🙂","updateTime":"2023-05-26T21:00:45.109069Z"},{"reviewer":"Caroline","starRating":"FIVE","comment":"I want you I leave a review for Angela specifically. She really took the time to help with my new progressives, was patient and extremely helpful. Thank you Angela!","updateTime":"2023-01-19T17:18:28.173302Z"},{"reviewer":"Lee Mandel","starRating":"FIVE","comment":"Professional care. Large selections of frames. Picked up my new glasses in less than a week. I would highly recommend Pearl Vision in Stony Brook, NY.","updateTime":"2022-10-31T09:53:54.427068Z"},{"reviewer":"Debra Ferri","starRating":"FIVE","updateTime":"2022-04-04T23:22:59.579835Z"},{"reviewer":"Kyle Kalotai","starRating":"FIVE","comment":"Professional and accommodating! Great service!","updateTime":"2022-03-25T19:38:57.922330Z"},{"reviewer":"Linda Ferrara","starRating":"FIVE","updateTime":"2022-03-10T03:37:41.437880Z"},{"reviewer":"Helena Helena","starRating":"FIVE","updateTime":"2022-01-30T01:56:53.509540Z"},{"reviewer":"John Ferrara","starRating":"FIVE","updateTime":"2021-10-19T22:44:25.532231Z"},{"reviewer":"Alex K","starRating":"FIVE","updateTime":"2021-06-09T18:10:06.243461Z"},{"reviewer":"John Healy","starRating":"FIVE","comment":"Diane is always very helpful, knowledgeable and friendly. When I pick out frames she will help me decide which look good and which don't. We are usually on the same page. Diane has helped us for years with our glasses and coverage. Diane is an asset to Pearle Vision. All the staff there are very friendly.","updateTime":"2021-05-16T16:46:10.052023Z"},{"reviewer":"Owen Roberts","starRating":"FIVE","updateTime":"2021-05-10T17:35:17.945418Z"},{"reviewer":"Rose Foell","starRating":"FIVE","updateTime":"2021-04-22T00:01:17.175132Z"},{"reviewer":"Cat LaP","starRating":"FIVE","comment":"The staff at Pearl Vision in Stony Brook are beyond excellent. They are friendly, patient and kind. I never felt rushed, they answered any questions I had and were very knowledgeable in regards to my insurance too. I highly recommend Pearl Vision of Stony Brook.","updateTime":"2021-03-23T21:22:02.113145Z"},{"reviewer":"Abby Ruth","starRating":"ONE","comment":"-10 star review. It hasn't been possible for me to schedule an appointment for a visit because of Covid. I call today to refill contacts and was told by a 18 year old boy that he can't refill my contacts because I needed to come in last June to renew the prescription. How ignorant of this young man to tell me to come in when COVID HAS BEEN IN EFFECT FOR OVER A YEAR! I set up an appointment but OMG I am going to give that young man a real tongue lashing when I show up for my appointment. Not only do we have Covid but people are sick with the Flu, Pnemonia, etc. And I will NEVER REFER ANYONE TO THIS PEARLE VISION. EVER","updateTime":"2021-03-08T18:02:59.870649Z"},{"reviewer":"Arlene Pimentel","starRating":"FIVE","comment":"I had a great experience. Professional staff. The Optometrist was knowledgeable, the staff assisted me in selecting my new frames. They even saved my favorites until next day when I came back with my daughter to have a \"second & personal opinion\". I will go back.","updateTime":"2021-02-27T16:39:21.873446Z"},{"reviewer":"Steve Murph Abbe","starRating":"FIVE","updateTime":"2021-02-25T22:47:17.862960Z"},{"reviewer":"Ed Clementi","starRating":"FIVE","comment":"From start to finish their customer service was outstanding, they were very helpful, covid minded and safety was a main concern. I highly recommend their services.","updateTime":"2021-02-19T14:52:48.016425Z"},{"reviewer":"Bernadette Figueiras","starRating":"FIVE","comment":"Awesome staff. Very helpful.","updateTime":"2021-01-31T13:43:47.743843Z"},{"reviewer":"Terry Brack","starRating":"FIVE","comment":"Safe, no crowds, easy going but professional care. They will take your temperature at the entry. Everyone is masked and all frames are cleaned before returning to rack so you know you are trying on safe frames.","updateTime":"2020-12-19T23:16:03.613470Z"},{"reviewer":"Anthony C Lifrieri","starRating":"FIVE","comment":"Everyone at Pearl Vision was top rate.","updateTime":"2020-12-07T02:16:32.437947Z"},{"reviewer":"Jorge Azpurua","starRating":"FIVE","comment":"Highly recommended.\n\nThis is not so much a review of the locale/store (which is fine, assuming you can deal with Long Island sticker shock on frames and lenses without vision insurance) as it is a review of the superb medical care I received here. I've been to multiple optometrists before, but here Dr. Kirshen correctly diagnosed my vision problem AND prescribed glasses with the ADEQUATE degree of correction for my double-vision (which I had struggled with previously due to other doctors severely under-prescribing the amount of prism in my lenses).\n\nThis location also features high-resolution scanning laser retinal photograph, which is something older people should strongly consider (and isn't something available at every eye doctor's office). It's not too much money and can detect cancers and other eye problems.\n\nAdditional note for 2020: Their COVID-19 policies are reasonable, and the store was not crowded.","updateTime":"2020-10-12T18:57:46.113993Z"},{"reviewer":"Ken Walden","starRating":"FIVE","updateTime":"2020-10-10T21:37:44.433290Z"},{"reviewer":"Margaret Christian","starRating":"FIVE","comment":"They were so welcoming and extremely nice. They were great with my son who has ASD. I would highly recommend them.","updateTime":"2020-08-30T13:19:07.001619Z"},{"reviewer":"Alma Siedlecki","starRating":"FIVE","updateTime":"2020-07-25T18:45:24.029996Z"},{"reviewer":"Herbie","starRating":"FIVE","updateTime":"2020-06-23T11:35:59.954780Z"},{"reviewer":"Dominick Avento","starRating":"FIVE","comment":"The staff was so friendly and patient. My eye examination was the best I've ever had! The doctor was very professional and they used state-of-the-art equipment (retina scanning). Would highly recommend them to my friends and family.","updateTime":"2020-06-18T19:28:48.174187Z"},{"reviewer":"Joe Milazzo","starRating":"FIVE","comment":"Excellent customer service, my new glasses are great! Thank you Carol for taking the time to answer all of my questions.","updateTime":"2020-03-11T00:41:12.148126Z"},{"reviewer":"ashley haffner","starRating":"FIVE","comment":"They were all so very sweet and helpful especially the man named Jared and the dr I believed named Stephen would go back again!","updateTime":"2019-11-24T21:10:58.626091Z"},{"reviewer":"Logan R","starRating":"ONE","comment":"Place smelled, overpriced frames, exposed wires everywhere, VERY POOR CUSTOMER SERVICE.No one greated me, no help, were standing there waiting and employees are just standing around. The funny thing is on the way out a man says \"Have a good day.\" I DO NOT recomed this place.","updateTime":"2019-09-10T22:14:38.858662Z"},{"reviewer":"Brian Posnack","starRating":"FIVE","comment":"Staff was friendly and treated my ASD daughters well","updateTime":"2019-08-29T18:45:53.089829Z"}]