[{"reviewer":"Elaine Renaud","starRating":"FIVE","comment":"I have been treated with friendly, professional and knowledgeable staff at every visit to Pearl Vision. Always greeted with a smile and explanation at every step of the way.","updateTime":"2025-11-06T00:03:21.489850Z"},{"reviewer":"Ryne McCarthy","starRating":"ONE","comment":"If I could give zero stars, I would. I have been a loyal customer at this location for years, never missing an appointment—until one time. I show up, I trust you, and what do I get? A $25 “no-show” charge because I missed one appointment. But let’s rewind: I’ve shown up for every other appointment, stayed loyal. And then… well, the phone call I received? Condescending.\nHere’s the breakdown of how terrible this all felt:\n•\tAfter years of reliability on my end, I’m suddenly treated like someone unreliable. No acknowledgement of my past loyalty.\n•\tThe fee? Out of nowhere. No reasonable discussion of my history, no compassion. I missed one appointment. That merits a lecture? A condescending tone? I don’t think so.\n•\tThe representative’s tone on the phone was dismissive (“Yes, you missed it, you owe the fee”) instead of understanding or trying to help rectify the situation.\n•\tIt shattered my trust. I’ve been going here years, trusted them with my eye care—and now I’m being penalized and spoken down to rather than treated like a valued client.\n•\tI’m seriously reconsidering coming back. Because when a business treats its loyal clients like this over a trivial slip-up, it says a lot about their values.","updateTime":"2025-10-20T18:39:26.551116Z"},{"reviewer":"Darlene Vautrin","starRating":"FIVE","comment":"I highly recommend Pearle vision. The staff is very friendly, the doctor is great, and he is right there, not on a screen. There is a wide selection of frames to choose from. I\nwas very impressed with the whole experience.","updateTime":"2025-10-03T02:18:32.064661Z"},{"reviewer":"goanna","starRating":"FIVE","comment":"My experience there is always pleasant! Don't know what they could do to make it better except make my glasses free. haha The ladies and Doctor are always friendly and patient! They help me get any discounts out there, to help lower the price!","updateTime":"2025-09-13T16:49:32.703522Z"},{"reviewer":"Jourdre Hogan","starRating":"ONE","comment":"Terrible customer service! Terrible business! They tell you one thing and then magically they forget they told you. Hidden fees, they don’t care about their patients. It is not worth the stress","updateTime":"2025-09-10T16:54:14.781255Z"},{"reviewer":"Richard Carhart","starRating":"ONE","comment":"Went to Watertown NY sight 2 years ago. Left there and still had difficulty seeing distances. Called and they said give it time to adjust. Never got better. Moved to another state and decided to try a new Eye Center. I was told I had cataracts and with their removal, my eyes would be fine and glasses would probably not be needed! So Much for Pearl Vision.\n\nWell, I had my surgeries and I don't need glasses any longer. Surgery done the month of July. This store is crooked and incompetent.","updateTime":"2025-07-19T18:26:53.882123Z"},{"reviewer":"Chris Crawford","starRating":"ONE","comment":"UPDATE: The \"rebuttal\" below is Pearle Vision defensively doubling down on claiming I never made an appointment, that I \"just talked about it with the employee\". (That doesn't even make sense, nevermind that I had someone else with me who literally watched me make the appointment.)\n\nIt's also untrue that I was \"yelling and cursing\" at their staff. Whoever is giving that info to the business owner is lying. The fact that they're just doubling down on their dishonest version of events just reinforces the bad experience I had there. Definitely will never give them another chance.\n\n______________\n\nI can describe my local Pearle Vision location in Watertown, NY like this: incompetent, no integrity, and no empathy.\n\nI went to this location in person (with my husband, as we were in town) to make an appointment for an eye exam. I spent 10 minutes giving my new patient information (name, email, phone, insurance, etc.) to the employee and she scheduled me for a couple weeks out. I put it in my calendar right then and was looking forward to my eye exam to get new glasses.\n\nFast forward to my appointment today. I showed up with lots of time to spare (she'd told me to be 15 minutes early) and not only did they not have an appointment for me, they didn't even have me in the system!\n\nI pointed out the employee who had booked me to the person who was at the front counter, and she said she remembered me and our conversation, but then tried to gaslight me saying we \"never actually booked an appointment\" and \"were just talking about it\", rather than having the integrity to own up to whatever mistake led to my appointment not being saved in the system.\n\nI guess I hallucinated giving her all my info and made up the date in my head. Must have been a mass hallucination as my husband remembers it the same.\n\nI'm addition to dad, her response was absolutely zero empathy, just a very flat, \"oh, well, sorry, we can rebook you for July\".\n\nWhat kind of customer service is that after you've cost someone time and money (time off work, gas, etc.) due to your incompetence? The least that should happen in such a situation is taking responsibility by admitting your mistake, apologizing sincerely, and seeing what it is you can do to make that right, like (for example) checking with the doc to see if that customer could be squeezed in, or offering some kind of discount.\n\nThis employee did absolutely nothing. She tried to gaslight me into believing I was never scheduled, smirked at me, and offered to book me for sometime in July. As if there's any guarantee I would actually be scheduled this time and not just wasting my time again.\n\nI tried to nicely send this to just corporate but the email submission form on the website doesn't work, at least not on mobile. Can't say I'm surprised.","updateTime":"2025-07-01T17:26:41.755551Z"},{"reviewer":"Tamarra Haas","starRating":"FIVE","comment":"The staff and Dr. at Pearle Vision are outstanding. The girls out front are always helpful when trying to pick out new frames. I was told at least 2 weeks for my glasses and was surprised to get a call a week later that my glasses were ready. Being able to come back to them anytime I need an adjustment or new nose pads is a plus. Highly recommend!!!","updateTime":"2025-06-21T15:29:09.652345Z"},{"reviewer":"Lin Fields","starRating":"FIVE","comment":"My husband, Pat, and I have been client of Dr. Fred Bressler and clients of Pearle Vision center for over 35 years. We are utterly and absolutely love these people. Kim Schuler, our optometrist, knows exactly what she’s doing and what to do. We trust her totally. Dr. Fred is fantastic. His sense of humor is great, his smile is great, and his knowledge is even better.\n\nWe don’t have a lot of choices here in Watertown New York. But we do like Pearle Vision and will always recommend them.","updateTime":"2025-06-20T05:14:51.192782Z"},{"reviewer":"Greg Hall (TechEditor)","starRating":"FIVE","comment":"They have been my eye glass place for over 30 yrs.","updateTime":"2025-06-19T21:48:13.552393Z"},{"reviewer":"Penny Avenengo","starRating":"ONE","comment":"Wish I could give no stars. Already had my written prescription, walked in to see about getting a pair of glasses, was told that no one would be available until September to do measurements for glasses due to my insurance. Apparently there is only one employee that deals with my insurance which is Davis Vision. I replied that it shouldn't matter what insurance I had, that measurements are measurements, and again I was told that there is only one individual that does the measurements for my insurance and they couldn't get me in until September. I can't stress enough how absurd this is and I will go elsewhere to spend my hard earned money.","updateTime":"2025-06-11T18:42:31.050622Z"},{"reviewer":"raymond Lyman towles jr","starRating":"FIVE","comment":"Very friendly great prices good selection of glasses","updateTime":"2025-05-02T21:26:33.838219Z"},{"reviewer":"Tamela Blackmore","starRating":"FIVE","comment":"I’ve been to multiple different eye docs over the last several years and I’ve never found 1 that was pleasant and helpful. They helped explain EVERYTHING about the bifocals I’m getting and they helped me understand easier ways to adjust to them. Superbly priced and wonderful customer service. HIGHLY recommend 10/10","updateTime":"2025-04-17T14:40:41.673308Z"},{"reviewer":"Judy Kirch","starRating":"FIVE","comment":"2nd time back to Pearl vision.\nDr Bresler. Was very patient,seeing I disliked things in my face .\nHe did a great eye exam,\nAnd the staff , they're great, very friendly and helpful in picking out glasses\nThanks","updateTime":"2025-04-17T00:00:26.149740Z"},{"reviewer":"Jessy R Nacke","starRating":"FIVE","comment":"very polite and fast service","updateTime":"2025-03-29T19:27:50.187988Z"},{"reviewer":"kristen dean","starRating":"FIVE","comment":"I can’t say enough good things about Pearle Vision! I scheduled an appointment for my mother-in-law after another eye doctor told her she had 20/60 vision, which caused her to fail her DMV test. From the moment we walked in, the staff was incredibly kind, patient, and professional. The doctor took the time to do a thorough exam, and it turns out her vision is actually 20/30 meaning she could pass her DMV test after all! We’re so grateful for their accuracy, care, and excellent service. Highly recommend Pearle Vision for anyone looking for a trustworthy and compassionate eye care experience!","updateTime":"2025-03-19T22:46:13.663204Z"},{"reviewer":"John Doe","starRating":"FIVE","comment":"Excellent service from everyone of the staff.","updateTime":"2025-02-18T18:02:44.568700Z"},{"reviewer":"Joy Evers","starRating":"FIVE","comment":"Dr and staff were personable, friendly and knowledgeable. Their prices are reasonable and they are very up front with information.","updateTime":"2024-10-29T23:38:16.167922Z"},{"reviewer":"Anne Clegg","starRating":"FIVE","comment":"Kim and Christine-Are always so helpful With kindness to repair my glasses, have them fitted again-So helpful with my son he broken a few pairs of glasses. Great customer service.!!","updateTime":"2024-09-07T16:09:08.267318Z"},{"reviewer":"Donna Engstrom","starRating":"FIVE","comment":"Great service! Loved the employees! Got a great deal on my glasses! Will definitely go back!","updateTime":"2024-09-01T12:26:59.670901Z"},{"reviewer":"Alyssa Gauntt","starRating":"ONE","comment":"Worst exam in my almost 20 years of going to an eye doctor. My head was pinned between the chair and machine. I expressed my discomfort and was told this is how it needed to be done. I’ve worked in this field for many years and have always been able to accommodate patients. The chart I was reading was dingy, yellow, and even had chunks of letters missing. I could tell the doctor was getting frustrated with me. I began to have a panic attack. When I said I didn’t want to continue the doctor rudely left the room and gave me attitude for needing to put my contacts in before leaving. I’ve never felt this way at an eye practice and I’ll never go back or recommend it to anyone.","updateTime":"2024-08-24T18:38:47.907049Z"},{"reviewer":"Sharyn Andrews","starRating":"FIVE","comment":"From start to finish the process was great! Scheduling an appointment online was easy, and from the moment walking through the door to the end of the appointment everyone was very pleasant and helpful. Thank you! I definitely look forward to returning!","updateTime":"2024-06-26T04:21:37.756229Z"},{"reviewer":"Barb O'Hara","starRating":"FIVE","comment":"Excellent service and a very good doctor.","updateTime":"2024-05-07T22:16:41.002240Z"},{"reviewer":"Maley Giannetto","starRating":"FIVE","comment":"I had gone to another vision center (not associated with Pearle Vision) and was gaslighted into thinking my vision had changed drastically. I even had a recheck and was told that they remade my glasses accordingly. Knowing that it still wasn’t correct, I decided to get a second opinion and made an appointment with Pearle Vision. My suspicions were confirmed and my vision hadn’t changed as much, but on top of that the other place didn’t remake my glasses like they said they did. Everyone at Pearle Vision was kind and welcoming and addressed all of my concerns. I was able to get the correct script for my eyes, thanks to the staff and doctor I saw. Highly recommend, and thank you!","updateTime":"2024-04-09T13:29:49.747294Z"},{"reviewer":"Steve Dillon","starRating":"FIVE","updateTime":"2024-03-03T14:08:26.882268Z"},{"reviewer":"Trudy Minor","starRating":"FIVE","comment":"Amazing staff and great experience. Thankfull for them working with me multiple times..","updateTime":"2024-02-20T19:18:45.472979Z"},{"reviewer":"Matt Rivera","starRating":"FIVE","comment":"Awesome attention to detail. Amazing staff!!!","updateTime":"2024-02-05T15:06:46.359275Z"},{"reviewer":"Magdalena Johnson","starRating":"FIVE","comment":"Always a great Team.","updateTime":"2024-01-16T12:50:49.035609Z"},{"reviewer":"Darlene","starRating":"FIVE","comment":"I love the ladies that work there... so friendly, they go out of their way to make you want to go back there. They certainly know how to make adjustments on your glasses the first time :-)","updateTime":"2023-12-10T23:58:49.654353Z"},{"reviewer":"Margaret Putnam Brennen","starRating":"FIVE","updateTime":"2023-08-08T17:27:15.814867Z"},{"reviewer":"Christine Scofield","starRating":"FIVE","comment":"What a wonderful experience..dr bresler and Kim were pleasant and professional.\nWould definitely recommend","updateTime":"2023-08-01T16:47:38.774374Z"},{"reviewer":"Lynda Cornell","starRating":"FIVE","comment":"The Dr and staff are the best. Very professional and knowledgeable. The girls are very pleasant, great personalities and very helpful picking out frames.","updateTime":"2023-07-05T14:25:52.562262Z"},{"reviewer":"Dianne Nugent-Ward","starRating":"FIVE","comment":"I loved that Kim took time to help me choose frames that will work with my prescription. She also helped me choose frames based on how they looked on my face. Thank you Kim!","updateTime":"2023-05-27T11:23:20.030661Z"},{"reviewer":"K Cross","starRating":"FIVE","comment":"The entire staff was excellent!! We had the best experience taking our dad who is 90 years young, and we were treated like family. I highly recommend going here for any optical needs. Job well done!!!!","updateTime":"2023-05-04T12:54:13.135957Z"},{"reviewer":"m p","starRating":"FIVE","comment":"very helpful and great customer service","updateTime":"2023-04-19T20:47:00.165136Z"},{"reviewer":"Benjamin Rosner","starRating":"FIVE","updateTime":"2023-04-19T09:20:18.987304Z"},{"reviewer":"shelly riesel","starRating":"FIVE","comment":"Great Dr and great customer service","updateTime":"2023-04-19T00:54:59.771625Z"},{"reviewer":"Kayley Sakelos","starRating":"FIVE","comment":"Everyone was so nice and helpful! I was having issues deciding between 3 different frames, so I asked everyone for their opinion. We ended up going with my first pick! Can't wait for them to come in! Dr. Bresler was also so pleasant while doing his exam! Thank you to everyone there for making a great experience!","updateTime":"2023-04-11T23:02:32.519001Z"},{"reviewer":"Michael Cook","starRating":"FIVE","comment":"The entire staff was so nice and friendly. Very professional and never a long wait. I'm a customer for life!!","updateTime":"2023-04-04T23:35:17.134854Z"},{"reviewer":"Alden Stevens","starRating":"FIVE","comment":"Lovely combination of competence and grace. Dr Bresler was patient and thorough, the staff upbeat and helpful. Great experience for me!","updateTime":"2022-12-29T16:45:47.800912Z"},{"reviewer":"Jason Smith","starRating":"FIVE","comment":"Great service as always.","updateTime":"2022-12-25T07:46:04.149329Z"},{"reviewer":"jessica plots","starRating":"FIVE","comment":"The staff is all super kind and personable. Great environment and great service.","updateTime":"2022-12-20T16:47:07.151467Z"},{"reviewer":"megan milkowich","starRating":"FIVE","comment":"The workers are amazing and super helpful!!","updateTime":"2022-12-20T15:50:14.595360Z"},{"reviewer":"The Part Time Accountant","starRating":"FIVE","comment":"Doctor Fred is awesome, hands down the best optometrist I’ve ever seen. Great work, love my new prescription!","updateTime":"2022-12-18T01:25:56.708716Z"},{"reviewer":"Georgina Paredes","starRating":"FIVE","comment":"The customer service here is beyond amazing. Friendly and helpful front end staff as well. I truly believe they assisted me with what i needed and didn’t need. I was not pushed to upgrade to useless features, filters etc. Mahalo Nui for all your help","updateTime":"2022-12-12T02:03:53.439413Z"},{"reviewer":"Jay Slate","starRating":"FOUR","updateTime":"2022-11-09T23:58:43.022229Z"},{"reviewer":"Dawn Roggie","starRating":"FIVE","comment":"I was blown away by this positive, professional business. I am a business owner, so I am very aware of the effects of great customer service. I have needed to wear glasses, bifocals, to be exact, for 10 years, and I was always discouraged from wearing contacts until I came to Pearle Vision with my husband who was having his eyes examined. The staff couldn't see any reason why I couldn't try contacts. I was able to get an appointment the very next day, and I was thrilled! EVERYONE was encouraging and patient with me as I took a full hour to try wearing contacts for the first time. I did not feel rushed at all during my eye exam, as the doctor said over and over, \"Take your time\" while I looked at the eye chart. I have already recommended 2 other people to this business and they have been happy as well!! I'm so glad that this place was recommended to us by a family member who said, \"You will love them!\"","updateTime":"2022-11-04T20:47:55.299233Z"},{"reviewer":"Ashley Burt","starRating":"ONE","comment":"I have been a patient for over a year now. At one point I had tried to do contacts and Christine was not very calm, patient or understanding for a first timer. She ended up getting someone else to help but I just decided contacts weren’t for me. It was not a great experience.. When they called me to schedule my yearly I was hesitant. She asked me the usual questions and I remember saying nothing had changed for insurance and I definitely wasn’t interested in contacts. Not realizing my insurance had changed she called me back to reschedule the appointment I had and said it has to be with another doctor due to your insurance change. No big deal. I show up for said appointment and she claims I told her I wanted contacts. I explained calmly I did not ever say that considering the experience I had the last time. She was very rude and short. I saw the doctor and he said I had a change in script. When she saw the change she told me I didn’t need new glasses it wasn’t a significant change. I took her word for it and went with her to check out. Apparently with my insurance I have a $10 copay. Christine said I could not leave until I paid it. I told her I would call first thing in the morning when I got paid. She said I can’t let you leave can’t you call someone? I said I’m sorry I have no one to call? She said to another lady what am I supposed to do she doesn’t have $10, the lady yelled well you can’t release any information until she pays. Needless to say they let me leave embarrassed, and wondering if they were calling the police versus just sending me a bill? How rude and way to make a person feel even worse about not having any money. You will get the $10 and I will never ever come back","updateTime":"2022-10-05T14:28:11.305131Z"},{"reviewer":"Brooke Aliceson","starRating":"ONE","updateTime":"2022-09-19T14:48:26.104548Z"},{"reviewer":"mikey mullins","starRating":"FIVE","comment":"Pearle Vision as well as Perry optical are the best places in the area to go for your eye exams, lens, and prescriptions. Both have excellent staff that do their best to make it easy on the patients! 10/10 would recommend either practice!","updateTime":"2022-08-30T20:24:25.467961Z"}]
